Illustrator CC Crashes at Launch even after the updates, anyone know what is going on?
I recently got Illustrator CC and made all of the updates, unfortunately, it repeatedly crashes upon startup. I have no issues with Photoshop CC or Flash CC, just Illustrator CC. Does anyone have any suggestions on problem solving?
Hi Zubo,
Please post the crash log:-
1) Open the finder app.
2) Press command +shift + g to open the "Go to the folder" dialog.
3) In the text edit field type ~/Library/Logs/DiagnosticReports.
4) This will take you the DiagnosticReports folder.
5) Please share the latest crash log file from this folder.
Regards.
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Process: Safari [838]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 7.0.3 (9537.75.14)
Build Info: WebBrowser-7537075014000000~3
Code Type: X86-64 (Native)
Parent Process: launchd [184]
Responsible: Safari [838]
User ID: 501
Date/Time: 2014-05-10 02:35:07.779 -0400
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 5B3A5243-785D-87EA-055C-3D8738270FED
Crashed Thread: 10
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
External Modification Warnings:
Thread creation by external task.
Application Specific Information:
Process Model:
Multiple Web Processes
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_pthread.dylib 0x000000010a6e1b35 pthread_threadid_np + 16
1 libsystem_pthread.dylib 0x000000010a6e4638 _pthread_mutex_lock + 51
2 libc++.1.dylib 0x0000000106a257a9 std::__1::mutex::lock() + 9
3 com.apple.CoreGraphics 0x0000000107337d5f CGSConnectionRegistryCheckConnectionID + 33
4 com.apple.CoreGraphics 0x0000000107337c63 CGSConnectionByID + 76
5 com.apple.CoreGraphics 0x000000010736835c CGSGetNextEventRecordInternal + 28
6 com.apple.CoreGraphics 0x00000001073682fa CGEventCreateNextEvent + 33
7 com.apple.HIToolbox 0x000000010997274d PullEventsFromWindowServerOnConnection(unsigned int, unsigned char, __CFMachPortBoost*) + 85
8 com.apple.HIToolbox 0x000000010997777c PullEventsFromWindowServer + 46
9 com.apple.HIToolbox 0x00000001099776c9 FlushSpecificEventsFromQueue + 54
10 com.apple.AppKit 0x0000000107ee8c63 +[NSEvent _discardEventsForTrackingArea:] + 64
11 com.apple.AppKit 0x0000000107ee8b19 -[NSView(NSInternal) _uninstallTrackingArea:] + 227
12 com.apple.AppKit 0x0000000107de8fb5 -[NSView(NSInternal) _uninstallRemovedTrackingAreas] + 461
13 com.apple.AppKit 0x0000000107dc2bd6 -[NSView _setWindow:] + 1033
14 com.apple.AppKit 0x0000000107dd4f75 -[NSControl _setWindow:] + 154
15 com.apple.AppKit 0x0000000107dd4e2e -[NSButton _setWindow:] + 48
16 com.apple.AppKit 0x0000000107dc0964 -[NSView addSubview:] + 364
17 com.apple.AppKit 0x0000000107ec0ce8 -[NSToolbarItemViewer configureForLayoutInDisplayMode:andSizeMode:inToolbarView:] + 574
18 com.apple.AppKit 0x0000000107ebeda0 -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 1275
19 com.apple.AppKit 0x0000000107ec020c -[NSToolbar _metrics] + 1343
20 com.apple.AppKit 0x0000000107ebe8d7 -[NSToolbarView _layoutDirtyItemViewersAndTileToolbar] + 50
21 com.apple.AppKit 0x0000000107ebc506 -[NSToolbarView _syncItemSetAndUpdateItemViewersWithSEL:setNeedsModeConfiguration:sizeToFit:set NeedsDisplay:updateKeyLoop:] + 166
22 com.apple.AppKit 0x0000000107ebc457 -[NSToolbarView _noteToolbarLayoutChanged] + 47
23 com.apple.AppKit 0x0000000107eb0fe8 -[NSWindow _showToolbar:animate:] + 199
24 com.apple.AppKit 0x0000000107eaf272 -[NSWindow setToolbar:] + 788
25 com.apple.Safari.framework 0x0000000103be6d5b -[ToolbarController initWithBrowserWindowController:] + 587
26 com.apple.Safari.framework 0x0000000103a13568 -[BrowserWindowControllerMac windowDidLoad] + 739
27 com.apple.AppKit 0x000000010804141c -[NSWindowController _windowDidLoad] + 450
28 com.apple.Safari.framework 0x0000000103c45c13 -[WindowController _windowDidLoad] + 43
29 com.apple.AppKit 0x0000000108028016 -[NSWindowController window] + 110
30 com.apple.Safari.framework 0x0000000103a13c9a -[BrowserWindowControllerMac showWindow:] + 50
31 com.apple.AppKit 0x00000001080f5605 -[NSDocument showWindows] + 100
32 com.apple.Safari.framework 0x00000001039e200b -[BrowserDocument showWindows] + 39
33 com.apple.AppKit 0x00000001080f4178 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 458
34 com.apple.AppKit 0x00000001080f3f6f -[NSDocumentController newDocument:] + 36
35 com.apple.Safari.framework 0x0000000103b754e3 -[WindowReopener reopenWithArrayOfWindowControllerNames:] + 120
36 com.apple.Safari.framework 0x0000000103b756a4 -[WindowReopener init] + 117
37 com.apple.Safari.framework 0x0000000103b757b3 +[WindowReopener reopenWindows] + 43
38 com.apple.Safari.framework 0x00000001039570f7 -[AppController _openUntitledFileWhileLaunching:] + 157
39 com.apple.Safari.framework 0x0000000103953fa3 -[AppController applicationOpenUntitledFile:] + 22
40 com.apple.AppKit 0x0000000108022e20 -[NSApplication _doOpenUntitled] + 447
41 com.apple.AppKit 0x0000000107f45f01 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254
42 com.apple.AppKit 0x0000000107f45c23 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
43 com.apple.AppKit 0x0000000107f4580d -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
44 com.apple.AppKit 0x0000000107db0b7b -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 323
45 com.apple.AppKit 0x0000000107db0909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
46 com.apple.AppKit 0x0000000107db036b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
47 com.apple.Foundation 0x00000001062fcf0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
48 com.apple.Foundation 0x00000001062fcd7d _NSAppleEventManagerGenericHandler + 106
49 com.apple.AE 0x000000010adf4e1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
50 com.apple.AE 0x000000010adf4c32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
51 com.apple.AE 0x000000010adf4b36 aeProcessAppleEvent + 315
52 com.apple.HIToolbox 0x0000000109977161 AEProcessAppleEvent + 56
53 com.apple.AppKit 0x0000000107dac246 _DPSNextEvent + 1026
54 com.apple.AppKit 0x0000000107daba2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
55 com.apple.Safari.framework 0x00000001039a6d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
56 com.apple.AppKit 0x0000000107d9fb2c -[NSApplication run] + 553
57 com.apple.AppKit 0x0000000107d8a913 NSApplicationMain + 940
58 com.apple.Safari.framework 0x0000000103b78c8d SafariMain + 267
59 libdyld.dylib 0x000000010a42c5fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x000000010a5d6662 kevent64 + 10
1 libdispatch.dylib 0x000000010a3f543d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x000000010a3f5152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x000000010a5d6962 pread + 10
1 libsqlite3.dylib 0x0000000104afb1d4 unixRead + 100
2 libsqlite3.dylib 0x0000000104b215ee readDbPage + 478
3 libsqlite3.dylib 0x0000000104b2018d sqlite3PagerAcquire + 349
4 libsqlite3.dylib 0x0000000104b558f7 sqlite3BtreeMovetoUnpacked + 1143
5 libsqlite3.dylib 0x0000000104b474c5 sqlite3VdbeExec + 53365
6 libsqlite3.dylib 0x0000000104b3940a sqlite3_step + 666
7 com.apple.WebCore 0x000000010da35e39 WebCore::SQLiteStatement::step() + 73
8 com.apple.WebCore 0x000000010e17f90e WebCore::IconDatabase::checkIntegrity() + 110
9 com.apple.WebCore 0x000000010da35721 WebCore::IconDatabase::performOpenInitialization() + 65
10 com.apple.WebCore 0x000000010da35033 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
11 com.apple.JavaScriptCore 0x000000010442b53f ***::wtfThreadEntryPoint(void*) + 15
12 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
13 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
14 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x000000010a5d5e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x000000010a6e2f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x000000010a6e5fb9 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x000000010a5d1a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a5d0d18 mach_msg + 64
2 com.apple.QuartzCore 0x000000010552b377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore 0x000000010552b2ad thread_fun + 25
4 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
5 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
6 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x000000010a5d1a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x000000010a5d0d18 mach_msg + 64
2 com.apple.CoreFoundation 0x0000000106ed4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x0000000106ed45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x0000000106ed3f25 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000106342967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x000000010634276b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x000000010a6e1899 _pthread_body + 138
8 libsystem_pthread.dylib 0x000000010a6e172a _pthread_start + 137
9 libsystem_pthread.dylib 0x000000010a6e5fc9 thread_start + 13
Thread 10 Crashed:
0 com.apple.AE 0x000000010ae09f9c ___ZL25AppleEvents_event_handlerP17_xpc_connection_s_block_invoke + 139
Thread 10 crashed with X86 Thread State (64-bit):
rax: 0xa7e898758948b055 rbx: 0x0000000000000054 rcx: 0x0000000106e50000 rdx: 0x0000000000000054
rdi: 0x0000000106e50000 rsi: 0x0000000105c38000 rbp: 0x0000000106e51ff0 rsp: 0x0000000106e51f68
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x000000010ac67420 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000105c38000
rip: 0x000000010ae09f9c rfl: 0x0000000000010206 cr2: 0x000000010ae09f9c
Logical CPU: 3
Error Code: 0x00000000
Trap Number: 6
Binary Images:
0x10393f000 - 0x10393fffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x10394a000 - 0x103e50ffb com.apple.Safari.framework (9537 - 9537.75.14) <AE2739A0-427C-3015-8DF8-FDCF768D62DE> /System/Library/PrivateFrameworks/Safari.framework/Versions/A/Safari
0x10423a000 - 0x10423bff7 libSystem.B.dylib (1197.1.1) <BFC0DC97-46C6-3BE0-9983-54A98734897A> /usr/lib/libSystem.B.dylib
0x104247000 - 0x104265ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x104283000 - 0x104284fff libquit.dylib (161.2) <54B83D99-F84C-35E1-87D5-FCCB2F200FBD> /usr/lib/libquit.dylib
0x104289000 - 0x1042a6ff7 com.apple.framework.Apple80211 (9.3.1 - 931.58) <D5B2DD15-3DCC-31F6-9320-3A20A887C5D5> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x1042b6000 - 0x1042b6fff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x1042bc000 - 0x1042bcfff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x1042c3000 - 0x104321ff7 com.apple.corelocation (1486.17 - 1486.24) <9FBB29F0-E000-3190-A96C-9EAA5CCCA2A0> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x10435f000 - 0x104369ff7 com.apple.CrashReporterSupport (10.9 - 538) <B487466B-3AA1-3854-A808-A61F049FA794> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x10437d000 - 0x1043e7ff7 com.apple.framework.IOKit (2.0.1 - 907.90.2) <A779DE46-BB7E-36FD-9348-694F9B09718F> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x104422000 - 0x104799ff6 com.apple.JavaScriptCore (9537 - 9537.75.12) <DC1116A7-934C-37C1-9AB2-354DBA43EAD7> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x104895000 - 0x104a4dff3 libicucore.A.dylib (511.31) <167DDD0A-A935-31AF-B5B9-940268EC3A3C> /usr/lib/libicucore.A.dylib
0x104af3000 - 0x104bddfff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x104bf6000 - 0x104c27ff7 libtidy.A.dylib (15.12) <BF757E3C-733A-3B6B-809A-A3949D46466E> /usr/lib/libtidy.A.dylib
0x104c3d000 - 0x104c4aff7 libxar.1.dylib (202) <5572AA71-E98D-3FE1-9402-BB4A84E0E71E> /usr/lib/libxar.1.dylib
0x104c56000 - 0x104c64fff com.apple.opengl (9.6.0 - 9.6.0) <709F4A02-73A0-303C-86B5-85C596C8B707> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x104c6d000 - 0x104caefff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x105504000 - 0x1056a0ff3 com.apple.QuartzCore (1.8 - 332.3) <80F1068F-4A34-34FB-9E05-A2DC0700D2F2> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x105778000 - 0x105778fff com.apple.SafariDAVNotifier (1.1.1 - 1) <6FD70177-7044-3EFE-905F-08F1D2D40ECA> /System/Library/PrivateFrameworks/BookmarkDAV.framework/Versions/A/Frameworks/S afariDAVNotifier.framework/Versions/A/SafariDAVNotifier
0x10577c000 - 0x1059d5ff9 com.apple.security (7.0 - 55471.14.1) <FF57C9BB-4E52-33E5-8927-59AEADB6CA27> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x105b1f000 - 0x105b92fff com.apple.securityfoundation (6.0 - 55122.1) <1939DE0B-BC38-3E50-8A8C-3471C8AC4CD6> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x105bd2000 - 0x105bd3ffc com.apple.SafariServices.framework (9537 - 9537.75.14) <700D5B79-CE93-330D-BD9B-37ECCDC4CA98> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices
0x105bd9000 - 0x105c07ff7 com.apple.securityinterface (9.0 - 55047) <0346D8A9-2CAA-38F3-A741-5FBA5E9F1E7C> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x105c35000 - 0x105c35fff com.apple.quartzframework (1.5 - 1.5) <3B2A72DB-39FC-3C5B-98BE-605F37777F37> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x105c39000 - 0x105c9cff7 com.apple.SystemConfiguration (1.13 - 1.13) <63B985ED-E7E4-3095-8D12-63C9F1DB0F3D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x105cd7000 - 0x105e0dffc com.apple.WebKit (9537 - 9537.75.14) <98D7B16B-B2C8-3A4E-9AE9-7A8385ACFBA9> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x105f02000 - 0x1060f3ff3 com.apple.WebKit2 (9537 - 9537.75.14) <A54F32B2-5D0D-3A1D-A1F6-FB2162BD50D1> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/WebKit2
0x1062dc000 - 0x1065dafff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
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0x10c0c7000 - 0x10c10efff libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x10c135000 - 0x10c159ff7 libJPEG.dylib (1042.2) <0AFE20D1-F24D-3548-A562-DB8FA7995655> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x10c161000 - 0x10c1bafff libTIFF.dylib (1042.2) <1C80C3FD-639C-3781-8A30-265410DD444F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x10c1cb000 - 0x10c1e6ff7 libPng.dylib (1042.2) <103F76EB-0FB7-320E-822F-53483CCB7299> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x10c1f6000 - 0x10c1faff7 libGIF.dylib (1042.2) <0A9267FF-D93A-36DF-87B9-BA34C1166C0C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x10c206000 - 0x10c2f4fff libJP2.dylib (1042.2) <DD2DE799-C053-3C6A-91EC-D637CBD6FF90> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x10c320000 - 0x10c322fff libRadiance.dylib (1042.2) <63C92F09-F862-3303-9EF6-55A80B48F2CF> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x10c32a000 - 0x10c371ff7 libcups.2.dylib (372.2) <37802F24-BCC2-3721-8E12-82B29B61B2AA> /usr/lib/libcups.2.dylib
0x10c38d000 - 0x10c3a6ff7 com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x10c3c3000 - 0x10c3dffff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x10c3f1000 - 0x10c4e2ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x10c4f4000 - 0x10c559ffb com.apple.Heimdal (4.0 - 2.0) <1560A2CC-2C0C-3F7B-868C-BD5ADB241F5A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x10c58a000 - 0x10c58bfff com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x10c597000 - 0x10c59bff7 libheimdal-asn1.dylib (323.92.1) <CAE21FFF-5763-399C-B7C5-EEBFFEEF2242> /usr/lib/libheimdal-asn1.dylib
0x10c5a6000 - 0x10c5b2ff7 com.apple.OpenDirectory (10.9 - 173.90.1) <E5EF8E1A-7214-36D0-AF0D-8D030DF6C2FC> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x10c5ce000 - 0x10c5d7ffd com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x10c5de000 - 0x10c619fff com.apple.bom (14.0 - 193.1) <EF24A562-6D3C-379E-8B9B-FAE0E4A0EF7C> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x10c631000 - 0x10c656ff7 com.apple.CoreVideo (1.8 - 117.2) <4674339E-26D0-35FA-9958-422832B39B12> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x10c679000 - 0x10c949ffc com.apple.CoreImage (9.2.7) <BF88A02E-994E-3970-AC62-04248CA8DC46> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x10ca3e000 - 0x10ca91fff com.apple.ScalableUserInterface (1.0 - 1) <CF745298-7373-38D2-B3B1-727D5A569E48> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x10cab8000 - 0x10caf7fff libGLU.dylib (9.6) <EE4907CA-219C-34BD-A84E-B85695F64C05> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10cb0d000 - 0x10cb15ffc libGFXShared.dylib (9.6) <E276D384-3616-3511-B5F2-92621D6372D6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x10cb21000 - 0x10cb2cfff libGL.dylib (9.6) <A2EF4E15-EA08-396D-A1D4-29E1CED6876A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10cb42000 - 0x10cb80ff7 libGLImage.dylib (9.6) <DCF2E131-A65E-33B2-B32D-28FF01605AB1> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x10cb88000 - 0x10cb8afff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x10cb94000 - 0x10cb97fff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x10cba2000 - 0x10cfd5ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x10d1f0000 - 0x10d23efff com.apple.opencl (2.3.59 - 2.3.59) <8C2ACCC6-B0BA-3FE7-98A1-5C67284DEA4E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10d257000 - 0x10d263ff3 com.apple.AppleFSCompression (56 - 1.0) <5652B0D0-EB08-381F-B23A-6DCF96991FB5> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x10d26d000 - 0x10d286ff7 com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10d29f000 - 0x10d2cffff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x10d2ff000 - 0x10d324ff7 com.apple.ChunkingLibrary (2.0 - 155.1) <B845DC7A-D1EA-31E2-967C-D1FE0C628036> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x10d333000 - 0x10d3b3fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x10d3d3000 - 0x10d42bff7 com.apple.Symbolication (1.4 - 129) <16D42516-7B5E-357C-898A-FAA9EE7642B3> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10d479000 - 0x10d4a8fff com.apple.DebugSymbols (106 - 106) <E1BDED08-523A-36F4-B2DA-9D5C712F0AC7> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x10d4c3000 - 0x10d522fff com.apple.framework.CoreWLAN (4.3.2 - 432.47) <AE6FAE44-918C-301C-A0AA-C65CAB6B5668> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x10d562000 - 0x10d58cff7 libpcap.A.dylib (42) <91D3FF51-D6FE-3C05-98C9-1182E0EC3D58> /usr/lib/libpcap.A.dylib
0x10d59d000 - 0x10d603fff com.apple.framework.CoreWiFi (2.0 - 200.21.1) <5491896D-78C5-30B6-96E9-D8DDECF3BE73> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x10d667000 - 0x10d66bfff com.apple.CommonPanels (1.2.6 - 96) <6B434AFD-50F8-37C7-9A56-162C17E375B3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x10d677000 - 0x10d67afff com.apple.help (1.3.3 - 46) <AE763646-D07A-3F9A-ACD4-F5CBD734EE36> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x10d684000 - 0x10d696fff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x10d6b4000 - 0x10d6ccff7 com.apple.openscripting (1.4 - 157) <B3B037D7-1019-31E6-9D17-08E699AF3701> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x10d6de000 - 0x10d6dfff7 com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x10d6ea000 - 0x10d6ecff7 com.apple.securityhi (9.0 - 55005) <405E2BC6-2B6F-3B6B-B48E-2FD39214F052> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x10d6f8000 - 0x10d8b6fff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10da15000 - 0x10da1fff7 com.apple.ProtocolBuffer (1 - 182.1.3) <82E68598-A8AA-3AF1-843E-2A64F19472D4> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10da2f000 - 0x10e881ff7 com.apple.WebCore (9537 - 9537.75.14) <8C80717D-91D3-32D5-92F4-804AC1D1E881> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x110da4000 - 0x110dd0fff com.apple.CoreServicesInternal (184.9 - 184.9) <4DEA54F9-81D6-3EDB-AA3C-1F9C497B3379> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x110e42000 - 0x110e4fff4 com.apple.Librarian (1.2 - 1) <F1A2744D-8536-32C7-8218-9972C6300DAE> /System/Library/PrivateFrameworks/Librarian.framework/Librarian
0x110e62000 - 0x110e64fff com.apple.Mangrove (1.0 - 1) <72F5CBC7-4E78-374E-98EA-C3700136904E> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x110e6b000 - 0x110e73ff3 libCGCMS.A.dylib (599.21.1) <84C6C6F3-AD75-3120-A86F-8AE1005A0ECE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x111eb9000 - 0x111ee1ffb libRIP.A.dylib (599.21.1) <994C1D46-A532-3361-8C20-11778DC12040> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x111ef1000 - 0x111ef4ffa libCGXType.A.dylib (599.21.1) <0F364FEE-105D-329D-B823-082AA45E6AFD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x113812000 - 0x113aa3fff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x113b12000 - 0x113b18fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x113b24000 - 0x113b2cffb com.apple.CloudServices (1.0 - 1) <644772DA-9267-376D-AD90-749D6B692566> /System/Library/PrivateFrameworks/CloudServices.framework/Versions/A/CloudServi ces
0x113b39000 - 0x113b43ff7 com.apple.AppSandbox (3.0 - 1) <9F27DC25-C566-3AEF-92D3-DCFE7836916D> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x113b94000 - 0x113bbafff com.apple.AOSAccounts (1.2.47 - 1.2.74) <BA7AA453-31FB-304A-A40C-14B20533C31D> /System/Library/PrivateFrameworks/AOSAccounts.framework/AOSAccounts
0x113be1000 - 0x113e11ff7 com.apple.CalendarPersistence (7.0 - 138) <A8BDC8DD-9DE2-3819-9B11-114671B6EBB8> /System/Library/PrivateFrameworks/CalendarPersistence.framework/Versions/A/Cale ndarPersistence
0x113f97000 - 0x114228ff7 com.apple.AOSKit (1.06 - 176) <35525B2F-B02F-31FD-A3B2-FD6AE6D32C11> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x114252000 - 0x1142a1ff7 com.apple.framework.internetaccounts (2.1 - 210) <D7175985-03A5-315B-B788-FBDC0019B0EA> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x1142ef000 - 0x11431bff7 com.apple.framework.SystemAdministration (1.0 - 1.0) <6FD03EF6-32B6-397D-B9D7-D68E89A462F5> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
0x114345000 - 0x11458bfff com.apple.AddressBook.framework (8.0 - 1369) <3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x1147f4000 - 0x114834ff7 com.apple.CalDAV (7.0 - 155.2) <B96DAB4A-7431-3FD2-971B-726A67F6E004> /System/Library/PrivateFrameworks/CalDAV.framework/Versions/A/CalDAV
0x114886000 - 0x114892ff7 com.apple.CalendarAgentLink (7.0 - 138) <B8B63D14-D853-3478-B001-BC67B7E9F993> /System/Library/PrivateFrameworks/CalendarAgentLink.framework/Versions/A/Calend arAgentLink
0x1148a5000 - 0x1148c4ff7 com.apple.CalendarFoundation (7.0 - 113.1) <12352B25-2DCF-38C8-9776-CCC68907CF50> /System/Library/PrivateFrameworks/CalendarFoundation.framework/Versions/A/Calen darFoundation
0x1148ea000 - 0x114946fff com.apple.coredav (1.0.1 - 229.6) <6D2B49E8-E81D-36C7-BC24-FD54FA35E5BC> /System/Library/PrivateFrameworks/CoreDAV.framework/Versions/A/CoreDAV
0x1149a6000 - 0x1149eeff7 com.apple.ExchangeWebServices (4.0 - 193) <867EDAF0-5863-397E-BA75-855878D68949> /System/Library/PrivateFrameworks/ExchangeWebServices.framework/Versions/A/Exch angeWebServices
0x114a81000 - 0x114aa7fff com.apple.iCalendar (7.0 - 162.1) <2027875B-A366-33BE-AE9D-CE5425AD290E> /System/Library/PrivateFrameworks/iCalendar.framework/Versions/A/iCalendar
0x114acd000 - 0x114ad9ff7 com.apple.KerberosHelper (4.0 - 1.0) <6D64703B-D7A3-3EF7-89AB-16F7F89333FC> /System/Library/PrivateFrameworks/KerberosHelper.framework/Versions/A/KerberosH elper
0x114ae5000 - 0x114b47ff7 com.apple.WhitePagesFramework (10.7.0 - 141.0) <F95E1174-37B7-300C-8ECE-E67A711B6721> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
0x114b86000 - 0x114b9afff com.apple.aps.framework (4.0 - 4.0) <23BC5746-0914-3102-B84F-BEAB31A77AEC> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x114bb3000 - 0x114bb9fff com.apple.AddressBook.ContactsFoundation (8.0 - 1369) <A5D1D494-2F84-3A97-A229-04DB308D4481> /System/Library/PrivateFrameworks/ContactsFoundation.framework/Versions/A/Conta ctsFoundation
0x114bc7000 - 0x114bd2ff7 com.apple.DirectoryService.Framework (10.9 - 173.90.1) <A9866D67-C5A8-36D1-A1DB-E2FA60328698> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x114bdc000 - 0x114be3ff7 com.apple.phonenumbers (1.1.1 - 105) <767A63EB-244C-34F1-9FFA-D1A6BED60C31> /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
0x114be9000 - 0x114c1effc com.apple.LDAPFramework (2.4.28 - 194.5) <4ADD0595-25B9-3F09-897E-3FB790AD2C5A> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x114c2d000 - 0x114c5aff2 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <43A137C4-3E72-37DC-945F-92569C12AAD4> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x114c69000 - 0x114c71ff7 com.apple.AppleSRP (5.0 - 1) <ABC7F088-1FD5-3768-B9F3-847F355E90B3> /System/Library/PrivateFrameworks/AppleSRP.framework/Versions/A/AppleSRP
0x114c78000 - 0x114d57fff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x114dbf000 - 0x1152e2fff com.apple.QuartzComposer (5.1 - 319) <8B90921F-911B-3240-A1D5-3C084F3E6A36> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x115604000 - 0x11569ffff com.apple.PDFKit (2.9.1 - 2.9.1) <F4DFF4F2-6DA3-3B1B-823E-D9ED271A1522> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x115712000 - 0x115736fff com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x115765000 - 0x1159c6fff com.apple.imageKit (2.5 - 774) <AACDE16E-ED9F-3B3F-A792-69BA1942753B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.fram ework/Versions/A/ImageKit
0x115c11000 - 0x115ce2fff com.apple.QuickLookUIFramework (5.0 - 622.7) <13841701-34C2-353D-868D-3E08D020C90F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x115d94000 - 0x115ed5fff com.apple.QTKit (7.7.3 - 2826.17) <ADA1EF77-57D2-3E7E-8526-8F0B732C1218> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x115fea000 - 0x115fedfff com.apple.AppleSystemInfo (3.0 - 3.0) <61FE171D-3D88-313F-A832-280AEC8F4AB7> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x115ff4000 - 0x116116ff1 com.apple.avfoundation (2.0 - 651.12) <5261E6EA-7476-32B2-A12A-D42598A9B2EA> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x11622e000 -You may have installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib~/Library/Application Support/com.genieoinnovation.Installer~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam. -
HT202879 iWorks '09 won't work on OSX 10.8.5, even after the update.
Recently, I updated my MBP to OSX 10.8.5, Mountain Lion, and none of the iWorks '09 applications will open, e.g. Keynote, Numbers, Pages. I used a an iWorks '09 version that I had on my iMac, OSX 10.6.8, Snow Leopard. After migrating the software from my iMac onto the MBP, I ran the update right away. It is now updated to 4.3, the latest version. However, I am getting the same error I got before running the iWorks update. The error reads as follows:
Keynote (or any of the other iWorks applications) cannot be opened because of a problem. Check with the developer to make sure (Keynote) works with the version of OS X. You may need to reinstall the application. Be sure to install any available updates from the application and OSX. Click Report to see more detailed information and send a report to Apple.
I have tried uninstalling and reinstalling iWorks '09 several times, but to no avail. I have also read other Apple forum postings about the subject, but none of them seem very clear on how to fix the problem. Is there anyone, who could help me with this?
Thank you in advance!Donkey,
I think you may be leaving out some details that would be helpful in determining what has gone wrong.
iWork apps seem to prefer being reinstalled from the original media when being put on a new computer, rather than using migration tools or simply copying them to the new machine.
Apple applications are updated via Software Update, and if version the only problem that may fix it.
Jerry -
My Camera icons are upside down after the update anyone else getting this ??
MY camera icons are upside down since the update HELP!!!!
Do one by one and test.
Restart / Reset
http://support.apple.com/kb/HT1430 -
I purchased a Mac OS x 10.9 in December. When using Mac Mail i get thousands of incoming mails that do not show up on my computer. Does anyone have any idea what is going on? this sure never happened on my old mac. i have three email accounts. gmail, verizon and hotmail.
I posted the same question a day ago with no response. I'm using an Acer x193w. You actually don't have to switch monitors to get it to work. Just make sure you turn off the monitor after shutting down the Mac mini (actually push the power button on the monitor, not just let it go to sleep). If you turn on the monitor (push the power button on the monitor), then power up the Mac mini, the monitor is recognized. The issue didnt exist with Snow Leopard for me. It only started after I started using Lion. Hope this issue gets fixed In a future OS update.
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