Illustrator CC crashes during splash screen. Can't Open!

Running OS X 10.9.2. Tried restarting computer and also logging out and back on to CC. Still can't open. Help!

Katie,
Just to make sure, are all the faces of the Verdana and Tahoma fonts installed and enabled/activated through the OS (not font mangement) as TTF (not OTF)?
There may be other causes.
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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Adobe Illustrator CC crashes on splash screen

Hi there,
I couldn't find a similar thread with similar solutions so here we go, about 2 months ago my Adobe Illustrator CC stopped opening. It will start up and show the splash screen but then stops while "Reading Fonts" (see image below)
I hadn't changed anything or downloaded anything that I know and I assumed it would start working again but alas.
I have a MacBook Pro (15-inch, Late 2011) running Yosemite 10.10.1
Things I have tried so far to fix the problem:
Uninstalled / reinstalled AI twice.
Restarted my computer a million times.
Cleared cache folders as per other forums suggestions.
Reset system fonts and deleted all non system fonts (Through Font Book, if there's another way to solve the font issue please let me know)
Please help if you can, I'm at a complete loss.
Thanks.
Screen it gets stuck on:

Alice,
Item 1) and 11) under 5) in the following list may be relevant (I am unsure whether FontBook serves you well), and the full 6), too.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Premiere CC Crashes During Splash Screen

I just switched from CS6 to CC about a month ago. Every time I run Premiere CC it crashes on the first run then starts up the 2nd time. Never seen this in any of the other Premieres (have CS5 and CS6 on the same machine) or any of the other CC apps (although I mostly run Premiere).
It's kind of annoying. Any way to stop this?

The combination of the exception code and the faulting module lead me to suspect that the graphics driver is involved. Something doesn't match up. From my little bit of research, 13.251.0.0 is rolled into Catalyst Software Suite 13.12, which was released on 12/18. You report the driver date as 12/6. Could just be that the driver has an earlier date than the CSS.
Here's a post specific to the exception code: http://compfreakstars.blogspot.com/2011/11/0xc0000005-error-every-day-many.html

After the recent update on my Ipad Mini. It crashes frequently. The latest is that during saving, it crashed. Now I can't open my project file. It says, Not a valid Adobe Photoshop Touch file. What happened?!!

After the recent update on my Ipad Mini. It crashes frequently. The latest is that during saving, it crashed. Now I can't open my project file. It says, Not a valid Adobe Photoshop Touch file. What happened?!!

Sufficient free storage.... tried the reboot and install... Just received an iOS update I'll install tonight and do another reboot...see what happens. Going to have to start saving double..

Lightroom 5 crash on splash screen

I have a Adobe CC licence and run DW, Pr, Ps, Ai with no problems on a Macbook Pro 2013 16gbRam.
Since last update Lr constantly crashes on splash screen.
Tried uninstalling and re-installing but still same issue. Please Help.
LOG
28/10/2014 12:04:29.000 kernel[0]: CODE SIGNING: cs_invalid_page(0x100000000): p=638[AdobeCrashDaemon] final status 0x0, allowing (remove VALID) page
28/10/2014 12:04:29.444 Adobe Photoshop Lightroom 5[636]: Cannot add package named WFCoreTests
Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFCoreTests.f ramework, /Applications/Adobe Photoshop Lightroom 5.app/WFCoreTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFCoreTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFCoreTests.a gtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFCoreTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFCoreTests.agtoolkit
!! Did you remember to add a copy frameworks step to your project?
28/10/2014 12:04:29.444 Adobe Photoshop Lightroom 5[636]: Cannot add package named WFSQLiteTests
Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFSQLiteTests .framework, /Applications/Adobe Photoshop Lightroom 5.app/WFSQLiteTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFSQLiteTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFSQLiteTests .agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFSQLiteTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFSQLiteTests.agtoolkit
!! Did you remember to add a copy frameworks step to your project?
28/10/2014 12:04:29.445 Adobe Photoshop Lightroom 5[636]: Cannot add package named WFWebTests
Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFWebTests.fr amework, /Applications/Adobe Photoshop Lightroom 5.app/WFWebTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFWebTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFWebTests.ag toolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFWebTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFWebTests.agtoolkit
!! Did you remember to add a copy frameworks step to your project?
28/10/2014 12:04:29.445 Adobe Photoshop Lightroom 5[636]: Cannot add package named WFOzClientTests
Looked in /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.framework, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.framework, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WichitaFoundation.agtoolkit/Versions/A/Frameworks/WFOzClientTes ts.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/WFOzClientTests.agtoolkit, /Applications/Adobe Photoshop Lightroom 5.app/Contents/Frameworks/WFOzClientTests.agtoolkit
!! Did you remember to add a copy frameworks step to your project?

Let's try a preference file reset: Resetting (or 'Trashing') the Lightroom Preferences file - Lightroom Forums Does that get you past startup?

I have Adobe Acrobat 8 Standard and I had to reload it on my computer due to my hard drive crashing. Now I can only open and view PDF's and I cannot edit them as I could before such as using Tools Comment

I have Adobe Acrobat 8 Standard and I had to reload it on my computer due to my hard drive crashing. Now I can only open and view PDF’s and I cannot edit them as I could before such as using Tools>Comment&Markup or Tools>Advanced Editing>TouchUp Text Tool. All the functions are greyed out. Please advise.

What's your OS? Acrobat 8 is not compatible with any modern OS.
On Thu, Jan 15, 2015 at 4:16 PM, thomasc1234 <[email protected]>

My itouch just crashed unexpectantly. I can't open the itouch up. Also,nothing would show up even when i plug it in into the computer... What do I do now? please help! Thanks!

My itouch just crashed unexpectantly. I can't open the itouch up. Also,nothing would show up even when i plug it in into the computer... What do I do now? please help! Thanks!

Well plug it in again, and then hold the "Lock" and "Home" button at the same time for about 10 seconds. See if that helps.

Why my iphone screen can not open the key and can not enter the menu

why my iphone screen can not open the key and can not enter the menu

Your issue is not clear - are you saying your phone is disabled and/or you forgot the passcode?
http://support.apple.com/kb/ht1212

Illustrator crashes before splash screen with networked home dir

I’m having a problem with deploying Adobe CS6 in my school’s labs. Actually, this problem only affects Illustrator CS6 as all the other applications of the suite are functioning normally.
Here are some data about our network Environment
120+ imacs of various models (from late 2007 to early 2013)
Each mac is bound to 2 directory services (Windows AD and a Mac mini server)
Authentication is taken care of by the Windows AD server.
Preferences management and Mac-specific settings are controlled by the Mac server
Each user (teacher and student) has a remote home directory located on a huge (21 TB) synology NAS
The address of this home directory is maintained by the windows AD and retrieved at logon
Users can authenticate with no issues and their home directory is correctly mounted on the Imacs. The applications of the Creative suite (deployed through AAMEE) are all working fine except for Adobe Illustrator CS6.
Here is the problem
If a remote user (that is a user with a distant home directory, so pretty much everyone in the school) launches Illustrator, The application hangs and crashed even before this beautiful brownish splash screen appears on the screen. I can see illustrator in red in the activity monitor an have to kill it manually
If a local user logs in (that is the local admin or the guest user) Illustrator works fine! (Which tells me that it is not an install or dependency issue)
In short, It looks like Illustrator does not like users whose home directory is not stored on the local machine.
Has anyone run into a similar issue? Is this documented somewhere? Are there some preferences I need to customise to make Illustrator work with remote users? Will it be naturally solved when I’ll deploy Illustrator CC in a month or so?
In case any Adobe employee read this message, I attache the Crash report as generated by my iMac.
Any insight on this issue is very much appreciated. I’m stuck with this one...... heeeeeeelp!!
Thanks and regards from cloudy Belgium!

I confirm what Serge said.
We worked on this issue with the Illustrator team and Illustrator just does not work when the home directory of the current user is not on the local drive.
That being said, it IS possible to make Illustrator work in a Network environment. There are 2 ways to do that.
1) when binding the MAc to an Active Directory domain, tick the "Force home directory on local drive" checkbox. That will create the home directory of the user on the local drive and Illustrator will work fine. The down side of this method is that if the user switches to another Mac (whith is the case in our school lab) his home directory will be re-created from scratch on the new Mac and all his custom preferences and setting will be lost.
2) Use the WorkGroup Manager to create a roaming profile. With this method, The home directory of the user is copied over from the network location on the local drive at logon. As far as Illustrator is concerned, The home folder is then local and everything works as expected. You can have the local home folder be synchronized with the remote home folder at logout (or even at regular intervals during the session) so that the custom preferences and settings of the user does follow him from Mac to Mac
The only case where Illustrator does not work is when the home directory is mounted as a remote folder. That configuration prevents Illustrator from openning.
Damien

Illustrator/indesign and premire pro cc 2014 crashes after splash screen

Hi, I can't figure out whats going on, I had CC running fine, the 2014 updates came and all software except photoshop crash after the splash screen. I have done everything I could think of. Verified fonts, I've uninstalled and re-installed creative cloud and the software. I ran adobe cleaner which get rid of the original CC software (I didn't want that to happen) I've deleted preferences, ran disk permissions and repair. CS6 software install and runs.
I am lost to say the least as to why photoshop CC 2014 works and yet, the others crash. Any Ideas?
Thanks.

Hi camdude,
Can you send the Adobe Illustrator CC 2014 crash logs to me at [email protected]
The steps to get the crash log are:
1) Open the finder app.
2) Press command +shift + g to open the "Go to the folder" dialog.
3) In the text edit field type "~/Library/Logs/DiagnosticReports".
4) This will take you the DiagnosticReports folder.
5) Please share the latest crash log file from this folder.
With Best Regards,
Raghuveer

After Effects CS5.5 - Lion: Crash on splash screen EXC_BAD_ACCESS (SIGABRT)

So one day, out of the blue, After Effects stops wanting to open. The worst part is, I can't think of any changes that would have caused this.
I am running After Effects CS5.5 (10.5.1) on my MacBook Pro 13" (Early 2011), which is running Mac OSX Lion. Here is my system profile (with some sections omitted).
Just a few weeks ago, I began to consistently receive this message during the AE splash screen:
After Effects Alert
Last log message was: <140735295236448> <ASL.ResourceUtils.GetLanguageIDFromRegistry> <0> Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.5.1\ Defaulting to 'en_US'.
Here is a crash log.
Any ideas?
First attempt
I figured maybe I had a bad preference file, so I cleared my prefs. Nothing changed aside from a modified error message:
After Effects Alert
Last log message was: <140735295236448> <DynamicLink> <5> 0x114ee8418
And a crash log.
Also, if I try opening AE again, after I cleared my prefs and opened it once, the error message returns to the "registry key" alert.
Second, third, fourth attempt
So I uninstalled and reinstalled After Effects about 3 times. No change. I used the latest download from Adobe, and the original Master Collection image: no difference.
Fifth attempt
I created a second admin account to see if this was an isolated issue. It isn't; same problem.
Sixth attempt
I thought about QuickTime, so I opened up System Prefs, and uninstalled Perian. I left the prefpane there though.
Also, I have the latest version of Java.
Seventh attempt (Added 19 March 2012)
I used the Adobe Creative Suite Cleaner Tool to wipe out my entire Adobe installation. I still have the same problem after a reinstall. I'm going to try installing AE on my external drive next. This is really frustrating. Has anyone experienced this issue and found a resolution?
Notes
Interestingly enough, all of the other Abobe CS5.5 apps I installed work fine:
Bridge
Photoshop
Illustrator
InDesign
Premiere Pro
OnLocation
Extension Manager
Added 1:54PM, 13 March 2012:
Also, opening up the render engine causes the same error message.

I just installed AE, have never used it, and am seeing it bail on startup with the same odd language registry key error. Please see my post on a related thread.
Any luck here? Would be nice to get AE to boot so I could evaluate it.

Premiere Pro not loading after splash screen, can't find fix on forums.

Fresh install, doesn't matter what I do to this machine, memcheck came out ok. I click on Premiere Pro CS3 icon loads splash screen, then kicks out an error code.
EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
I have a fresh install of window XP home edition service pack 3, 3 gigs of ram, Ati x1200 on board memory, (also have a nvidia 8800gt that I thought was the problem...it's not.) Most up to date drivers. Running two sata hard drives both 250 western digitals.
system information
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 1.28 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB

ok, one more time. I have a problem with Premiere Pro CS3 Crashing after the splash screen. It loads everything right on the splash screen, but when it goes to loading the work areas, it goes white and comes up with the error code of :EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
What ever that is.
I have an amd 4800+ Dual Core and 3 gigs of ram. An Nvidia 8800gt with latest drivers installed for all of it. Running windows XP home sp 3 build 2600 More information on my system below.
I've re-installed 3 times, and even tried a clean install of vista. I've done the hold shift while loading and get the same issue no matter what. I've Deleted the premiere folder in local settings.
I've done all the steps at http://premierepro.wikia.com/wiki/Troubleshooting
a screen capture from process explorer and cpu fan can be found here http://www.theslam.net/images/desktop.jpg
DXdiag file can be found at
http://www.theslam.net/images/DxDiag.txt
hopefully this helps.
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 2.36 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.84 GB
Page File C:\pagefile.sys
Name NVIDIA GeForce 8800 GT
PNP Device ID PCI\VEN_10DE&DEV_0611&SUBSYS_06DC19F1&REV_A2\4&3B252A0E&0&0010
Adapter Type GeForce 8800 GT, NVIDIA compatible
Adapter Description NVIDIA GeForce 8800 GT
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nv4_disp.dll
Driver Version 6.14.11.8122
INF File oem2.inf (nv4_G9x section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1440 x 900 x 75 hertz
Bits/Pixel 32
Memory Address 0xFD000000-0xFDFFFFFF
Memory Address 0xC0000000-0xDFFFFFFF
Memory Address 0xFA000000-0xFEAFFFFF
I/O Port 0x0000D800-0x0000D87F
IRQ Channel IRQ 18
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nv4_mini.sys (6.14.11.8122, 6.01 MB (6,301,248 bytes), 12/26/2007 4:35 PM)

Premiere Pro CC crashes at splash screen

Hello everyone. Having a problem that I hope someone can help me resolve.
This morning I restarted my workstation and when it rebooted I was unable to launch Premiere Pro CC. It gets stuck on the purple splash screen that normally loads all of the assets. After a while, it says "Premiere Pro CC is not working" and gives me a crash log. I'll post the crash log but first I'll list some of the things i've tried to fix this..
1. Restart the computer
2. Update all drivers
3. Run Premiere in compatibility mode and as an admin
4. Reinstall Premiere
5. Adobe tech support used remote acces to replace the file "dvamarshal.dll" in my Premiere folder (but it still doesn't work)
Problem Event Name:     APPCRASH
Application Name:     Adobe Premiere Pro.exe
Application Version:     7.2.1.4
Application Timestamp:     52aed7f3
Fault Module Name:     dvamarshal.dll
Fault Module Version:     7.2.1.4
Fault Module Timestamp:     52ae9790
Exception Code:     c0000005
Exception Offset:     000000000000aa59
OS Version:     6.1.7601.2.1.0.768.3
Locale ID:     1033
Additional Information 1:     1ef8
Additional Information 2:     1ef85c0568694c37a496679930350233
Additional Information 3:     baac
Additional Information 4:     baac23f2a22564c5ed3f3c4d66fbcb9b
At a loss here and I have deadlines to meet. What can I do besides re-installing my entire operating system..?

Hi,
May I know the System Model name and also which video card is there.
As you mentioned that there is a dead line you can run the Premier pro in standard VGA mode.
To make in standard VGA mode.
1. right click on my computer -> click on Manage
2.on the computer management window on the left side click on the option for Deivce manager
3.Expand Dispaly Adpaters Option
4.Right click on the video card (AMD Or Nvedia) ->select Upgrade device driver
5.select Browse my computer for driver software
6.Select Let me pick from the listof device driver on my computer
7.Select Standard VGA Graphic Adapter and click on next
then restart the computer and launch premier pro . It should work for the time being and in the mean time we will research more and help you .

After Effect CS6 crashes after splash screen

I cannot get After Effects to open. When I try to open the software, I get a splash screen, and then the window opens, but the it stops responding before the interface can appear. I thought the issue may have been my virus protection (norton), so I tried shutting down my firewall and restarting my computer. This seemed to work for me the first time I tried it; After Effect opened and everything seemed to work fine, but the next time I started the computer and opened the software it continued to crash, and what I thought was the solution no longer worked. Premiere, Photoshop,and Audition work fine. However, the trial version of FX Home's software, Hitfilm 2, gives me the same problem as well. I have tried alot to get both of these programs to work with no success. I would appreciate any suggestions as to how I might fix this.
Computer spec:
win 7 64-bit
intel i7 960 3.2ghz
12 gb ddr3
nvidia 560 ti

Updated to 310.7 from 306.97, but still no luck. When after effect stops responding there is sometimes a dialog box asking me if I want to send my information. This dialog box does not always appear every time I try to open after effects, but when it does, this is the additional information it gives me:
Files that help describe the problem:
C:\Users\Owner\AppData\Local\Temp\WER9F1C.tmp.WERInternalMetadata.xml
C:\Users\Owner\AppData\Local\Temp\WER193B.tmp.appcompat.txt
C:\Users\Owner\AppData\Local\Temp\WER19AA.tmp.mdmp
However I can't find these files on my computer. This is also the same information I get when trying to open FX Home's software, except when I try to open that software I do not get a splash screen or window, the .exe shows up for a few seconds in the task manager and disappears.

Captivate 5 crashes after splash screen

I've downloaded the trial version of Captivate 5 and every time I try to start the program, I can't get passed the splash screen.
I'm running:
Win7 Home Premium, 64-bit
i5 2.27 GHz
4 GB RAM
350+ GB memory available
Upon initial launch, program crashed and produced an error message: "Adobe Captivate is not responding." I changed the AdobeCaptivate.exe file properties to "Run this program in compatibility for: (tried all options)" and "Run this program as an administrator" and no luck. Making the file compatible to a previous OS version caused the file to simply freeze (rather than crash) but prevented the Trial Activation prompt when operating as compatible for versions earlier than Vista.
I've tried uninstalling and reinstalling 6 times, after following various recommendations on potential fixes. Have also tried:
Cleaner tool - http://www.adobe.com/support/contact/cs5clean.html
AdobeNotificationsDllFieldReplacementTool.exe
Deleting the "amt3.log" file from the temp folder (saw this in a previous post, I guess to look for process errors)
The only "error" message listed in the entire amt3.log file is "Sequence Error! PreValidate called after Validate!" towards the very end of the log sequence. I'm at the end of my rope here. I almost purchased Captivate 5 without downloading the trial version first. I'd still like to purchase it but not if I can't even get the trial version to work.
Someone please help. Thanks.

Hi and welcome to this forum.
It sounds like you've tried most of the usual fixes for this installation issue.
I'm only a regular user like yourself but I know that the Adobe developers watch this forum closely for any issues like the one you're having. They'll usually chime in pretty quickly to offer assistance via some kind of screen sharing session so that they can investigate what's happening.
Stay tuned and be patient. Help is on the way, but even developers need a weekend.

Illustrator CC crashes during splash screen. Can't Open!

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