Illustrator cc crashes on start up win 8 - pantone color manager issues?
I was at a clients office yesterday, installed Pantone Color manager on my laptop (I have Adobe Illustrator CC) and on their desktop (They have latest copy of Illustrator, but not cc, it's disc). And imported some pantone swatches into illustrator on both machines.
Since I shut down my laptop on leaving their office and restarted, Illustrator freezes on start up. Their machine is ok.
I have uninstalled and reinstalled illustrator. I checked that it wasn't win updates that is causing this and ran an update. I'm stuck now, still no solution, I'm travelling abroad and I need illustrator! Could anyone walk me through any possible solutions?
I selected the swatch card that I needed using the Pantone Colour Services manager application - I selected a Pantone Textiles colour card - same colour ref guide as my paper swatch book - because it doesn't come as standard with the software, you then choose which Adobe application you want to export it to following the instructions here http://pantone.custhelp.com/app/answers/detail/a_id/1803
In ordder to do this, I installed Pantone Color Services manager from the pantone website - I note that this software seemed to be bundled with X-Rite Services Device manager which installed at the same time. Despite removing this and reinstalling and also trying to use Windows system restore (which didn't work and threw up an error message saying it could not restore) the application still does not launch. Do I need to go into the registry and alter anything?
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Hi
I've downloaded new version of pantone color managment from thei url:
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Message Bellow -
Process: Adobe Illustrator [23652]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 17.1.0 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [157]
Responsible: Adobe Illustrator [23652]
User ID: 501
Date/Time: 2014-04-13 19:07:14.901 -0700
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: FAE1B144-C3E7-C08D-78E9-DE2FDAB8FEA7
Sleep/Wake UUID: BCE9EAF3-2F5E-4193-80D3-C8371BC70F2A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-00000001014a9000 [ 20.7M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator 0x0000000100ec581b 0x100000000 + 15489051
1 com.adobe.illustrator 0x0000000100ed03c2 0x100000000 + 15532994
2 com.adobe.illustrator 0x0000000100e894f2 0x100000000 + 15242482
3 com.adobe.illustrator 0x0000000100e99280 0x100000000 + 15307392
4 com.adobe.illustrator 0x0000000100ed3b16 0x100000000 + 15547158
5 com.adobe.illustrator 0x0000000100ed3d5c 0x100000000 + 15547740
6 com.apple.Foundation 0x00007fff8692513e __NSThreadPerformPerform + 229
7 com.apple.CoreFoundation 0x00007fff87162731 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
8 com.apple.CoreFoundation 0x00007fff87153ea2 __CFRunLoopDoSources0 + 242
9 com.apple.CoreFoundation 0x00007fff8715362f __CFRunLoopRun + 831
10 com.apple.CoreFoundation 0x00007fff871530b5 CFRunLoopRunSpecific + 309
11 com.apple.HIToolbox 0x00007fff8f3c7a0d RunCurrentEventLoopInMode + 226
12 com.apple.HIToolbox 0x00007fff8f3c77b7 ReceiveNextEventCommon + 479
13 com.apple.HIToolbox 0x00007fff8f3c75bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
14 com.apple.AppKit 0x00007fff8f82a3de _DPSNextEvent + 1434
15 com.apple.AppKit 0x00007fff8f829a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
16 com.adobe.dvaui.framework 0x00000001081572e9 dvaui::ui::OS_Dialog::ModalLoop() + 169
17 com.adobe.dvaui.framework 0x0000000108156f2d dvaui::ui::OS_Dialog::RunModal() + 173
18 com.adobe.illustrator 0x00000001009c2db7 AIUIBaseDialog<dvaui::ui::UI_Dialog>::RunModal() + 39
19 com.adobe.illustrator 0x000000010052b950 0x100000000 + 5421392
20 com.adobe.illustrator 0x00000001004331c6 0x100000000 + 4403654
21 com.adobe.illustrator 0x000000010058d05e 0x100000000 + 5820510
22 com.adobe.illustrator 0x000000010058cb7c 0x100000000 + 5819260
23 com.adobe.illustrator 0x000000010043290a 0x100000000 + 4401418
24 com.adobe.illustrator 0x000000010048bf6b 0x100000000 + 4767595
25 com.adobe.dvacore.framework 0x0000000107a0ba74 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 68
26 com.adobe.illustrator 0x000000010048f3f2 0x100000000 + 4781042
27 com.adobe.dvacore.framework 0x0000000107a0bb0c void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 140
28 com.adobe.dvacore.framework 0x0000000107a0ea1d void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 125
29 com.adobe.exo.framework 0x0000000108b08472 -[ExoMacApplication sendEvent:] + 1058
30 com.apple.AppKit 0x00007fff8f81db89 -[NSApplication run] + 646
31 com.adobe.exo.framework 0x0000000108b07c98 exo::app::OS_AppBase::RunEventLoop() + 56
32 com.adobe.illustrator 0x000000010048db15 0x100000000 + 4774677
33 com.adobe.illustrator 0x000000010043189c 0x100000000 + 4397212
34 com.adobe.illustrator 0x000000010041bfa7 0x100000000 + 4308903
35 com.adobe.illustrator 0x0000000100003754 0x100000000 + 14164
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8e035662 kevent64 + 10
1 libdispatch.dylib 0x00007fff85c2943d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff85c29152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8e034e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f800f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f803fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8e034e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f800f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f803fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.AGM 0x0000000102bfed0b 0x1028bc000 + 3419403
3 com.adobe.AGM 0x0000000102bff7bd 0x1028bc000 + 3422141
4 com.adobe.AGM 0x0000000102c157e8 0x1028bc000 + 3512296
5 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 5:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff8e030a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8e02fd18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff87154155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff87153779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff871530b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff86928967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff8692876b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8e0349aa __select + 10
1 com.apple.CoreFoundation 0x00007fff8719fb83 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
4 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8e034a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b849dc0 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8b849cb2 usleep + 54
3 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6084b 0x11af09000 + 358475
4 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8e030a56 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool 0x000000011af6119f 0x11af09000 + 360863
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.AFlame 0x000000012cdbfb1b 0x12cc44000 + 1555227
3 com.adobe.AFlame 0x000000012cd77234 0x12cc44000 + 1258036
4 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
5 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
6 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8e034e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f800f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f803fb9 start_wqthread + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8e034e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f800f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f803fb9 start_wqthread + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8e034e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f800f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f803fb9 start_wqthread + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff8e034e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f800f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f803fb9 start_wqthread + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8e034e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8f800f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff8f803fb9 start_wqthread + 13
Thread 22:
0 libsystem_kernel.dylib 0x00007fff8e034a3a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b849dc0 nanosleep + 200
2 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011360bc78 0x113498000 + 1522808
3 com.adobe.illustrator.plugins.ScriptingSupport 0x00000001135f404e 0x113498000 + 1425486
4 com.adobe.illustrator.plugins.ScriptingSupport 0x000000011360b835 0x113498000 + 1521717
5 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 23:: C4 ThreadController
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x0000000100e99cab 0x100000000 + 15309995
3 com.adobe.illustrator 0x0000000100e9874b 0x100000000 + 15304523
4 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
5 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 24:: C4: Search
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.apple.Foundation 0x00007fff86925a99 -[NSCondition wait] + 237
3 com.apple.Foundation 0x00007fff868f227e -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 749
4 com.apple.Foundation 0x00007fff86972186 -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:] + 122
5 com.adobe.illustrator 0x0000000100ed38f6 0x100000000 + 15546614
6 com.adobe.illustrator 0x0000000100e98a29 0x100000000 + 15305257
7 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
8 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
9 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 25:: C4 ThreadController
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x0000000100e99cab 0x100000000 + 15309995
3 com.adobe.illustrator 0x0000000100e9874b 0x100000000 + 15304523
4 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
5 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 26:: C4 ThreadController
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x0000000100e99cab 0x100000000 + 15309995
3 com.adobe.illustrator 0x0000000100e9874b 0x100000000 + 15304523
4 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
5 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 27:: C4 ThreadController
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x0000000100e99cab 0x100000000 + 15309995
3 com.adobe.illustrator 0x0000000100e9874b 0x100000000 + 15304523
4 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
5 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 28:: C4 ThreadController
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x0000000100e99cab 0x100000000 + 15309995
3 com.adobe.illustrator 0x0000000100e9874b 0x100000000 + 15304523
4 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
5 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 29:: C4 ThreadController
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x0000000100e99cab 0x100000000 + 15309995
3 com.adobe.illustrator 0x0000000100e9874b 0x100000000 + 15304523
4 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
5 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 30:: C4 ThreadController
0 libsystem_kernel.dylib 0x00007fff8e034716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8f801c3b _pthread_cond_wait + 727
2 com.adobe.illustrator 0x0000000100e99cab 0x100000000 + 15309995
3 com.adobe.illustrator 0x0000000100e9874b 0x100000000 + 15304523
4 com.adobe.illustrator 0x0000000100e96bda 0x100000000 + 15297498
5 com.adobe.boost_threads.framework 0x0000000106e0d1be thread_proxy + 158
6 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib 0x00007fff8e03491a __recvfrom + 10
1 ServiceManager-Launcher.dylib 0x0000000116f8d1a1 0x116f75000 + 98721
2 ServiceManager-Launcher.dylib 0x0000000116f8c4bc 0x116f75000 + 95420
3 ServiceManager-Launcher.dylib 0x0000000116f8b55e 0x116f75000 + 91486
4 ServiceManager-Launcher.dylib 0x0000000116f8b5cc 0x116f75000 + 91596
5 ServiceManager-Launcher.dylib 0x0000000116f861c4 0x116f75000 + 70084
6 ServiceManager-Launcher.dylib 0x0000000116f86bde 0x116f75000 + 72670
7 ServiceManager-Launcher.dylib 0x0000000116f86aeb 0x116f75000 + 72427
8 ServiceManager-Launcher.dylib 0x0000000116f8a24e 0x116f75000 + 86606
9 ServiceManager-Launcher.dylib 0x0000000116f8a392 0x116f75000 + 86930
10 ServiceManager-Launcher.dylib 0x0000000116f8a14d 0x116f75000 + 86349
11 ServiceManager-Launcher.dylib 0x0000000116f8a0c6 0x116f75000 + 86214
12 ServiceManager-Launcher.dylib 0x0000000116f787d6 0x116f75000 + 14294
13 ServiceManager-Launcher.dylib 0x0000000116f7c9c5 0x116f75000 + 31173
14 ServiceManager-Launcher.dylib 0x0000000116f8ad2c 0x116f75000 + 89388
15 ServiceManager-Launcher.dylib 0x0000000116f8ce63 0x116f75000 + 97891
16 libsystem_pthread.dylib 0x00007fff8f7ff899 _pthread_body + 138
17 libsystem_pthread.dylib 0x00007fff8f7ff72a _pthread_start + 137
18 libsystem_pthread.dylib 0x00007fff8f803fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x00007fff5fbfd768 rbx: 0x00007fff5fbfd830 rcx: 0x3fffffffffffffb9 rdx: 0x0000000000000001
rdi: 0x00007fff5fbfd768 rsi: 0x00000001011dc093 rbp: 0x00007fff5fbfd7d0 rsp: 0x00007fff5fbfd750
r8: 0x0000000000000000 r9: 0x0000000000000001 r10: 0x000000012ee91558 r11: 0xffffffffffc92220
r12: 0x0000000000000005 r13: 0x00000000ffffffff r14: 0x00007fff5fbfd840 r15: 0x0000000000000000
rip: 0x0000000100ec581b rfl: 0x0000000000010206 cr2: 0x0000000000000000
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x100000000 - 0x1014a8ff7 +com.adobe.illustrator (17.1.0 - 17.0.0) <DA956763-D868-31EE-9329-0DE283ECA5D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101887000 - 0x1025ccff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x1025e0000 - 0x10262ffff +com.adobe.headlights.LogSessionFramework (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x102665000 - 0x102667fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x10266d000 - 0x1026bdfff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.273) <21DD0108-77DD-366F-A9BA-12065481922E> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x1026e0000 - 0x102734fff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.273) <F71C0D3A-454F-3EA9-81FF-16A0CDEF5BC2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x10275d000 - 0x10275dff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.273) <0CED669A-C6CF-3581-8861-039B9DC863ED> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x102762000 - 0x1028a8fff +com.adobe.ACE (AdobeACE 2.20.02.31977 - 2.20.02.31977) <3A212837-B075-34C0-96E9-5A4019C9DFEE> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1028bc000 - 0x102e8dfff +com.adobe.AGM (AdobeAGM 4.30.29.31977 - 4.30.29.31977) <BFFDBF0E-28EF-3720-93BE-293618541D26> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x102f2a000 - 0x102f67fff +com.adobe.ARE (AdobeARE 1.5.02.31977 - 1.5.02.31977) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x102f6f000 - 0x10306dff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103119000 - 0x103136fff +com.adobe.BIB (AdobeBIB 1.2.03.31977 - 1.2.03.31977) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10313e000 - 0x103164fff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10316c000 - 0x10347dff7 +com.adobe.CoolType (AdobeCoolType 5.15.00.31977 - 5.15.00.31977) <42323DBD-3A6D-3C41-A2C1-2B944789D8A9> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x1034c5000 - 0x103a5efff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103adb000 - 0x104a5efef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104c1f000 - 0x104c8cfff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104cbf000 - 0x104dcbfff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 50 - 79.151739) <6C763585-FC85-3A15-B089-7D43EF73F6A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x104e79000 - 0x104f23fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x104f4b000 - 0x10508bfe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x10510b000 - 0x10520dfef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x105256000 - 0x105384fff +com.winsoft.wrservices (WRServices 7.0.0 - 7.0.0) <0853A41B-A14A-37B7-B27F-457F87865EAD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x1053e2000 - 0x10553bff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x105589000 - 0x105591ff7 +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <9E166135-BA3F-3F90-A08B-26FC68B919A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x10559b000 - 0x1055bffff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.30807 - 3.8.0.30807) <16FF5E16-19E0-3CE1-A68E-27567234429F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1055e3000 - 0x1056a1ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.30772) <4FC0039A-A770-3A51-9D7A-D24167344540> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x1056f1000 - 0x1057aaff7 +com.adobe.JP2K (1.2.2 - 1.2.2.29712) <869F46FB-FF39-39CA-B1E3-A13035A48B49> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x1057f4000 - 0x1059bfff7 +com.adobe.owl (AdobeOwl version 5.0.23 - 5.0.23) <E3DD5569-DC71-3DB2-9527-86DBB22B00C9> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x105a02000 - 0x10616cff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 11.0.0.32052) <0CC380FF-CE16-336B-BC6E-B106AB85CF0B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106226000 - 0x10632afff +com.adobe.PDFPort (AdobePDFPort 2.1.0.31977 - 2.1.0.31977) <83787D51-C878-3CFF-A3A2-F2107F7BB920> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x10633d000 - 0x106362ffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
0x10639c000 - 0x1063e1ff7 +com.adobe.pip (7.0.0.1768) <F022E031-1429-354F-B718-70F001B342EF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x1063ed000 - 0x106498ff7 +com.adobe.AdobeScCore (ScCore 4.5.5 - 4.5.5.30772) <5DE0B54D-CDAE-3146-904F-72CBC5C89FA7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x1064dd000 - 0x10659aff7 +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <F15402B9-3F84-3687-8AB8-AD5B86C81806> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x1065bd000 - 0x1068d3fff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <D21D9020-0CD5-2CE3-FE04-8856C4F631E1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x10699f000 - 0x1069b2ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C-98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1069bc000 - 0x1069d4ff7 com.apple.carbonframeworktemplate (1.0 - 1.0) <CD612584-FFB3-3311-8A49-834F1DFA2841> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1069db000 - 0x106acbfff +com.adobe.amtlib (7.0.0.247 - 7.0.0.247) <48D8FFDB-DFEA-310D-BAE3-DFD8D05B0160> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x106ade000 - 0x106ae4ff7 +com.adobe.boost_date_time.framework (7.0.0 - 7.0.0.0) <C38F2ED5-444A-3354-B637-E504EA3B11E4> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x106afb000 - 0x106b09fff +com.adobe.boost_filesystem.framework (7.0.0 - 7.0.0.0) <CD143090-186F-3AC4-ADD4-C6FBE15A2283> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x106b1e000 - 0x106bbcff7 +com.adobe.boost_regex.framework (7.0.0 - 7.0.0.0) <959CB98A-832D-3D4B-B41C-62A9D71D1E7F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x106c58000 - 0x106caafff +com.adobe.boost_serialization.framework (7.0.0 - 7.0.0.0) <F43C3812-4D22-30B5-8BB3-21CD1AACD8A6> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
0x106dd9000 - 0x106de4ff7 +com.adobe.boost_signals.framework (7.0.0 - 7.0.0.0) <A827BD38-DBCD-3974-8758-7B227A520704> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x106dff000 - 0x106e03ff7 +com.adobe.boost_system.framework (7.0.0 - 7.0.0.0) <854D8FEC-FDF8-31F9-9D15-B9770E6EDE86> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x106e0c000 - 0x106e18fff +com.adobe.boost_threads.framework (7.0.0 - 7.0.0.0) <B9EF0A63-734B-3C71-91D5-B310D07581E6> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x106e38000 - 0x107158ff7 +com.adobe.dvaadameve.framework (7.0.0 - 7.0.0.0) <70E16846-8C58-3811-9023-03A2FC681753> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x1077fe000 - 0x10790cff7 +com.adobe.dvaai.framework (7.0.0 - 7.0.0.0) <C805ABDA-1718-36F4-B9B2-0F0482749695> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/dvaai.framework/Versions/A/dvaai
0x1079e4000 - 0x107c35ff7 +com.adobe.dvacore.framework (7.0.0 - 7.0.0.0) <3AF618E8-3F66-37DD-B6B6-AAC83715A282> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
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0x11aea7000 - 0x11aef5fff +com.adobe.illustrator.plugins.EraseJeff,
Unless someone comes up with a better suggestion (it is almost midnight with our forum staff friends), you may consider a reinstallation (uninstall, run the Cleaner Tool, and reinstall).
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CS4 crashes when starting
Hi All! I need help with my Illustrator CS4. I recently installed it on my Macbook Pro running Yosemite and every time I try starting the software I get a message telling me that something is wrong with two of the plugins "PhotoshopExport.aip & PhotoshopImport.aip". Then it freezes and I have to reboot my computer to cancel the message. Photoshop and InDesign runs perfect! What is there to do?
Thanks in advance!Iversen,
What happens if you startup Photoshop, then startup Illy? -
Illustrator CC crashes after starting up
I have seen this questioned more times than I can count and I've tried more fixes than that. I haven't seen one solution for this on all the forums.
Anyway, my Adobe Illustrator CC closes/crashes right after opening up. I get the dialogue box that says what's new and it will doesn't crash until after I hit okay, then in a few seconds it crashes.
I have Windows 8.1, all the fonts that are needed, I've tried deleting my preferences and re-installing many times.
I contacted Adobe and they told me it may be a registry error and that they would fix it for over $200 so I haven't done that because it's absurd and I don't think it's a registry error. I have Photoshop CC and it runs perfectly.
I would really like the opinion of anyone willing to help this is really frustrating.
Thanks in advancedI finally fixed it!!!!
For anyone else having this problem this is how I fixed it
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
Find these two folders and move SLStore and SLCache folders to another place. Illustrator auto-generates them and then it worked!!!!
* C:\ProgramData is hidden, you should see and operate hidden files. -
Illustrator CC crashes on start after 17.1 update
My copy of Illustrator CC was working absolutely fine until I stupidly updated it to 17.1. Now it crashes on startup with the error dialog "Missing required plugins. PDF File Format". Now I haven't done ANYTHING to cause this, but my mission-critical software is unusable, and there are no clues about where this plugin should be, how I get a replacement, why it isn't there.
If it is so critical to the operation of Illustrator, why doesn't the updater check for it being there when it performs the update? How can the update complete successfully and leave Illustrator in a non-functional state like this? I have to say that i suspect that Illustrator is getting too complex for its own good and maybe this is a wake-up call to look for an alternative that won't be so fragile!Following my moan above I have to say how enormously impressed I am by the Adobe team. Sanjay has contacted me directly and he and other guys from Adobe have conducted two online sessions with me to try and work out what went wrong with my update. I don't think they have totally got to the bottom of it yet but the end result is that I am now going through a reinstall.
I do not think that I did anything to cause the problem, but somehow a number of files were missing from my Illustrator CC install that did not trip up the prior version but did cause problems for 17.1. Whether they were deleted during the update or at some previous point is impossible to know at this stage, but the net result is that a re-install is the only way to fix the problem. However I do not resent this because they have worked really hard to try and find out what went wrong so that they can try and prevent a problem like this occurring for others in the future.
They could not have done more and I do hope that they are successful in their endeavours to ensure that this problem does not happen for others.
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