Illustrator CC crashes on start up with an error: "'Adobe Illustrator CC has stopped working.''
Alright, so I've tried everything.
I've uninstalled and re-installed, even using the Adobe Cleaner
I've tried placing the SSInfo file in the correct folder
My Wacom drivers are fully updated
I've ran as administrator
I've deleted the preference folders
This is the same problem I'm having with inDesign as well. Now, the programs only work when my computer is offline or I'm on another user account. And yes, my user account is an administrator account.
I really want this to work on my user account. I'm using a home system and my OS is Windows 8.1.
Can somebody please help me out?
Jimmy,
You may need to repair the user account.
This may be one for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
or for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html
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The event log details:
Faulting application name Phtoshopelementseditor.exe verion 11.0.0.0
Faulting module name AdobeSWFL.dll version 2.0.0.11360 time stamp 0x4ccfbe7c
exception code 0x0000005
fault offset 0x0005962e
faulting process id 0x3418
faulting path point to PhotoshopElementsEditor.exe
I had not run this on my PC for month. When I tried last week I received this error.
I restored back to a restore point in early May but had the same issue.
When I purchased the product I received a download but can't find the download to try a re-install.Hi,
You should be able to download from here.
Download Photoshop Elements products | 11, 10
It would be better to ask these questions in the Photoshop Elements forum
Photoshop Elements
A moderator may be able to move this thread for you.
Good luck
Brian -
Adobe Audition CC has stopped working. Constantly crashing.
Hi, I am constantly receiving an error 'Adobe Audition CC has stopped working.'
This usually occurs after an event whilst the sound is playing. ie change the playback location or edit an effect's parameter.
I am lucky to get a couple of minutes with it at the moment.
Below is an error log from event viewer. Please help if you can I feel like I have tried everything I can think of minus reformatting the PC which isn't an option atm.
Fault bucket 85922206367, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Adobe Audition CC.exe
P2: 6.0.0.732
P3: 518ade79
P4: StackHash_d339
P5: 6.3.9600.17031
P6: 530895af
P7: c0000374
P8: PCH_F5_FROM_ntdll+0x000000000009B13A
P9:
P10:
Attached files:
C:\Users\Jason\AppData\Local\Temp\WER3387.tmp.WERInternalMetadata.xml
C:\Users\Jason\AppData\Local\Temp\WER3F6F.tmp.appcompat.txt
These files may be available here:
C:\Users\Jason\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Audition C_4e73248cb54b29482974202a58ba109ed3745a48_511190b7_32e25835
Analysis symbol:
Rechecking for solution: 0
Report Id: 0805b6e9-cbae-11e3-bead-083e8eaf94ce
Report Status: 1
Hashed bucket: 2e7e75ba0d14970691fdbf00062533edWe can't help with this - it's an installation issue, and we're a U2U forum. Adobe's chat line is free for sorting out installation issues, and that's where you should get some help from. The only other alternative, if you can save the error log file (the whole of it, not just an extract) would be to send it to [email protected] and see if the developers can throw any light on it.
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Lightroom crashes at start up with the error message "Lightroom encountered an error when reading from its preview cache and needs to quit". Please advise on how to fix this error. Thanks
You probably need to delete your preview cache. See here
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I recently started to get an error message "MobileMe Services have stopped working". I use Vista. If I remove the MobileMe program, will it affect syncing with my iPhone or with Google Calendar?
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Adobe Bridge won't start. Shows message: Adobe Bridge CC has stopped working
Running Windows 8, with 16GB memory, running 64-bit Bridge. When I try to start Bridge it loads, shows main screen, then immediately shows dialog that says Adobe Bridge CC has stopped working. Only options are to debug or close program. I did Ctrl/Click and cleared the three resets and I also tried running it as admin.
So far, I'm one for three with the Creative Suite. Installed PS on the above box, works fine, But can't install PS on my Mac--more than an hour with TS with no joy. And now can't launch CC on Windows.This problem has been solved by Microsoft, rebuilt Win7. I would like to delete my question to reduce clutter here but I don't know how to delete it. A moderator may delete this if they wish or someone can add to my reply and instruct me. Thanks!
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Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please advise what is the problem? and How to sort this out?
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium -
Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it at all.
Without proper system information and the application logs nobody can tell you much.
Troubleshoot Creative Cloud download and install issues
Mylenium -
just about any action in firefox will cause a "WHITE SCREEN" freeze up and then an error message stating that firefox has stopped working. This happens in EVERY sessioin of firefox.
I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6. -
Directly after an update, Firefox will no longer start. It begins to load my homepage, then fades away with the Windows message "Firefox has stopped working"
Looking at Norton security history, I see it blocked plugin-container.exe about the time the update was being downloaded.I don't know if this is exactly the same problem, but here's what happened to me:
One day when I opened Firefox I got a prompt for updates. I got upgraded to version 3.6.16. That was over a week ago. This morning, I opened Firefox, got a prompt for updates, clicked ok, and I ended up upgrading again to 3.6.16. Norton gave me a notification about some file being used by fewer than 100 people and having "medium risk", but I wasn't able to take any action, just read.
Once that upgrade went through every time I tried to open Firefox, it'd pop up, I'd click no to "Do you want Firefox to be your default browser" and then it'd go white and freeze up. I'd get a message from Windows that there's a problem, Firefox has stopped working, it will be closed. No information was sent regarding the problem.
When I'd open Firefox I'd see two tabs: one about the upgrade to 3.16.6 along with an invitation to upgrade to version 4, and another being my homepage to yahoo.com.
I also have Internet Explorer, so I opened that, went to Firefox's website and downloaded version 4. So far that has taken care of the problem~I can use Firefox again.
However, I did have a couple small difficulties while downloading version 4. Right off it would not immediately start running. That was blocked by my Norton. So I had to click on "click here". Also during the process I got a message about two add-ons being incompatible, so they were disabled, and no updates could be found. They were: Microsoft .NET Framework Assistant 1.2.1. and Norton Toolbar 4.6.
I worried it was a virus but it seems like more of a compatibility problem involving maybe Norton? I have the 2010 version and haven't upgraded to Norton 2011 yet.
Anyway, like I said, so far version 4 is working fine, but I thought I'd pass on the incident. -
Hi guys, Please help
Just upgraded computer to Windows 7. Installed latest version of ITunes. It installed and uploaded all my items in my library.
Connected IPad2 and updated latest version. However whenever it trys to sync my contents either to my IPad, my wifes IPad or my new Iphone4S, it simply comes up with error message. I TUNES has stopped working. Windows is checking for a solution to the problem... Windows will close the program and notify you if a solution is found. Urggh, can anyone helpThis is similar to my dilemma I just posted:
itunes has stopped working error msg after software updates? 50 minutes ago
I have removed Bonjour as well.
I've had this happen other times when I've updated iTunes software on other systems too, to the extent that now I'm reluctant to ever Accept when it suggests I do so. But I went ahead this time and sure enough I think I'll have to do a total reinstall.
LOL, I don't think Windows has EVER found a solution to ANY system problem I've had which makes it mildly amusing when it acts like it's helping! -
I tried re installing it but it crashes again I use CS6 version , but I have no Idea What causes it
First use CS6 menu Help>About Photoshop to check your version. The Latest perpetual versions are Mac version 13.0.6, Windows version 13.0.1.3 and the subscription version is 13.1.2. If you do no see one of these versions you need to use menu Help>Updates. If that does not update you to one of those version you may need to re-install CS6 on top of of your current install and use menu Help>Updates. CS6 is the buggiest version of Photoshop ever releases. You need the updates without the updates CS6 is very unstable.
If your CS6 is up to date use your Windows Acclivity Center Reliability History to locate your CS6 critical stopped working events and look at their details to see where CS6 is crashing. This may shed some light on your problem. CS6 use you Display adapters GPU for some features. If you have more then one GPU or you don't have the latest displaye adapter system device driver from its manufacturer installed CS6 may crash.
The following Shows Problems I have with Photoshop CC. The module IMSLib.dll will crash if I try to use Behance or Adobe exchange. It may have something to to with Flash panels which was removed in CC 2014. For Behance works in CC 2014 and Adobe exchange was removed in CC 2014. View in new browser tab or window for this site scale images poorly. In a tab or window you can scale image to their actual size, -
The download and install processes seemed to work OK
The first Firefox window opened suggesting I update Adobe Flash Player. Clicking on download (with AV s/w either on or off made no diference) produced the Windows message that Firefox had stopped working.
By-passing the Adobe download suggestion and attempting to open up my home page (Google) produced the same result.
In fact any attempt to do anything, i.e. hitting the Enter key or left-clicking the mouse, produced the same result. Firefox freezes and WIndows then closes it.Try to update Windows Vista Service Pack 2 using Windows Update, then select all high-priority or important updates, install them and restart the computer. Run Firefox. If it works fine then OK or if it crashes then there was no problem with the operating system.
The second method is restart your PC, after the manufacturer logo appears and before "Microsoft Corporation(C)" progress bar appears press F8 key. you will be presented with a menu with options-
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
etc. select "Safe Mode with Networking , and then login to your user account. Run Firefox again. If it works normally, then that probably means that your PC was infected prior to installing Firefox. Update your existing antivirus and run a full scan or acquire free Antivirus like Avast Free Antivirus etc.
If it still crashes, then try re-installing NOT Repairing Firefox AFTER INSTALLING AN UPDATED ANTIVIRUS .
OK the last way, better uninstall Firefox 3.6 and install Firefox 4 Beta 7. Firefox 4 Beta 7 runs 3 times faster than Firefox 3.6, with an overall improved interface. -
my wife just boughtnher first apple an iphone4s she got it secondhand about last july , it came with ios7 which had not been released but today its stopped working and asking to be registered with a developers program, how can I restore her phone and hopefullykeep her current data. Please keep your answer simple we are not it people thanks.
Well, you have your answer perhaps as to why the phone was being sold in the first place - rather than being a registered developer, the previous owner probably downloaded and installed an illegal copy of iOS 7 beta on the phone and it has now bricked the phone. Some people did this and of course they could not wait to get their hands on iOS 7, but now it has been released officially, everybody moans.
The only thing you can do is try resetting the phone again. Connect it to iTunes and install iOS 7.0.2 and restore it as new and see if that works. This might help the phone but will not preserve data.
If it still won't work, then I suggest that you confront the previous owner of the phone and return it for a full refund and start again, but this time buy the phone from a legitimate source. -
Adobe Photoshop CS5 has stopped working with (Wacom CINTIQ21UX)
Has this been addressed?
I have been following this thread pretty closely
http://forums.adobe.com/thread/633937?tstart=0
It clears up the issue with multiple screens but doesnt address the issue with Adobe Photoshop CS5 not being able to load with the latest Wacom Cintiq 6.1.5-3a driver. I have tried the 6.1.2-5 driver able to load photoshop CS5 and calibrate my pen. but Photoshop wont recognize pressure sensitivty, rotation, tilt, any of the brush settings from the drop down it flags a caution yield sign, which is better than not having any pen.
Just wanted to know if someone found a way around it. or if Adobe or Wacom is actually working on a patch to address the error. At this point I am thinking about reverting back to Adobe Photoshop CS3.My scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS.
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