Illustrator CC crashes while saving anything.

I am a graphic design student in college in my last semester and I have many projects invovling Illustrator I need to get done. Since a few weeks ago, both my Illustrator CS6 and CC have been crashing only when I save my progress. I have since uninstalled the CS6 and only have the CC version, but I go to save anything and it tells me Illstrator has stopped working and shuts down every time. I need these projects saved for Monday. Does anyone have any advice for me?

You should know if you have installed plugins?
In your description I see 4 different possible causes (there might be more):
- preferences are corrupt.
rebuild them
Jacob has a problem solving link for that:
See "Move the folder" on this page: http://www.bugge.com/Family-and-friends/Illy/illy.html
- the missing printer. Illustrator saves this information into the file and if the printer is missing next time you open the file, you might run into trouble. Same if there's no printer or no printer driver or driver and printer not matching. See this one: http://helpx.adobe.com/illustrator/kb/troubleshoot-problems-printing-non-postscript.html (step 8)
- corrupt fonts.
You need to check them. Or simply uninstall every non-standard font and see if it works.
- a font management application such as Suitcase or FontExplorer.
Illustrator simply doesn't like them all too much.

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