Illustrator CC Crashing (Mac)
Hey folks.. Thanks in advance for any help!
I posting here as a last resort - I've done a lot of research, and I've been up and down the discussion boards. I've done the whole unistall/reinstall, delete all the files/preferences, so many restarts, etc.
Here is the error message I receive. After a fresh install, I can open Illustrator and open files, but after working in the document for a few moments it crashes. This is an improvement. I used to not be able to open anything.
Let me know if you need any more information.
Process: Adobe Illustrator [3444]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 256 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [150]
User ID: 501
Date/Time: 2013-07-06 23:16:47.748 -0400
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 22224 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 564 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 41ED1AB8-5B74-EF55-AE31-45162375CB5C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
VM Regions Near 0:
-->
__TEXT 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.ControlPanel 0x00000001123ac028 0x1123a6000 + 24616
1 com.adobe.illustrator.plugins.ControlPanel 0x00000001123ac21f 0x1123a6000 + 25119
2 com.adobe.illustrator.plugins.ControlPanel 0x00000001123ac990 0x1123a6000 + 27024
3 com.adobe.illustrator.plugins.ControlPanel 0x00000001123b7053 0x1123a6000 + 69715
4 com.adobe.illustrator 0x000000010099dbda AIUIBaseControlPanelGroup::CreateControlGroup(int, Drover_AICPUIGroup) + 154
5 com.adobe.illustrator 0x00000001006b999a ControlGroupsPluginMain(char const*, char const*, void*) + 3258
6 com.adobe.illustrator 0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
7 com.adobe.illustrator 0x0000000100ab5423 SPCallPlugin + 99
8 com.adobe.illustrator 0x0000000100ab8066 SPSendMessage + 646
9 com.adobe.illustrator.plugins.ControlPanel 0x00000001123acc58 0x1123a6000 + 27736
10 com.adobe.illustrator.plugins.ControlPanel 0x00000001123af02f 0x1123a6000 + 36911
11 com.adobe.illustrator.plugins.ControlPanel 0x00000001123ae3a6 0x1123a6000 + 33702
12 com.adobe.illustrator.plugins.ControlPanel 0x00000001123b56c4 0x1123a6000 + 63172
13 com.adobe.illustrator.plugins.ControlPanel 0x00000001123b5b6d 0x1123a6000 + 64365
14 com.adobe.illustrator.plugins.ControlPanel 0x00000001123a7990 0x1123a6000 + 6544
15 com.adobe.illustrator.plugins.ControlPanel 0x00000001123a721d PluginMain + 301
16 com.adobe.illustrator 0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
17 com.adobe.illustrator 0x0000000100ab5423 SPCallPlugin + 99
18 com.adobe.illustrator 0x0000000100ab8066 SPSendMessage + 646
19 com.adobe.illustrator 0x00000001006b6605 fxCallPlugin(SPPlugin*, char const*, void*) + 1573
20 com.adobe.illustrator 0x00000001008875bb NotifyOneOrAllPlugins(char const*, void*, bool, SPPlugin*) + 507
21 com.adobe.illustrator 0x000000010077350a PluginArtIdle(unsigned long) + 154
22 com.adobe.illustrator 0x00000001006e5a31 PluginsIdle(IdlePurpose) + 65
23 com.adobe.illustrator 0x000000010051e55b WindowIdle(IdlePurpose) + 443
24 com.adobe.illustrator 0x000000010042f67a CAIApplication::Idle(IdlePurpose) + 170
25 com.adobe.illustrator 0x00000001004865fb CAIExoAppEventHandler::DispatchNullEvent() + 27
26 com.adobe.dvacore.framework 0x0000000108768ef4 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 68
27 com.adobe.illustrator 0x0000000100489a52 DroverErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 66
28 com.adobe.dvacore.framework 0x0000000108768f8c void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 140
29 com.adobe.dvacore.framework 0x000000010876aafd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 125
30 com.adobe.exo.framework 0x00000001097f0673 -[ExoMacApplication sendEvent:] + 1043
31 com.apple.AppKit 0x00007fff8a31121a -[NSApplication run] + 636
32 com.adobe.exo.framework 0x00000001097efeb8 exo::app::OS_AppBase::RunEventLoop() + 56
33 com.adobe.illustrator 0x0000000100488195 CAIExoAppImpl::RunEventLoop() + 21
34 com.adobe.illustrator 0x000000010042e74c CAIApplication::RunApp() + 396
35 com.adobe.illustrator 0x0000000100419a57 main + 135
36 com.adobe.illustrator 0x0000000100002c94 start + 52
Cleec,
I've done the whole unistall/reinstall, delete all the files/preferences,
Did you also run the Cleaner Tool, between uninstalling and reinstalling?
http://www.adobe.com/support/contact/cscleanertool.html
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Process: Adobe Illustrator [879]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 399 (15.0.1)
Code Type: X86 (Native)
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Anonymous UUID: 81EB75DA-6DC2-4672-8805-8849049CEE32
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Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x942ac176 __kill + 10
1 libSystem.B.dylib 0x942ac168 kill$UNIX2003 + 32
2 libSystem.B.dylib 0x9433e89d raise + 26
3 libSystem.B.dylib 0x943549bc abort + 93
4 libSystem.B.dylib 0x942d0f0b _Unwind_Resume + 59
5 com.adobe.illustrator 0x00113383 CAIApplication::RunApp() + 711
6 com.adobe.illustrator 0x000d4382 main + 136
7 com.adobe.illustrator 0x00003586 start + 54
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x94271982 kevent + 10
1 libSystem.B.dylib 0x9427209c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x94271559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x942712fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x94270d81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x94270bc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x9424b142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x94278cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x942c146f pthread_cond_wait + 48
3 com.adobe.amt.services 0x0550c126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x05504db0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services 0x0550c18c AMTThread::Worker(void*) + 24
6 libSystem.B.dylib 0x9427885d _pthread_start + 345
7 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9424b15a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x94278ce5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x942a7ac8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x93bc6ecd TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x93bc6c0b TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x93beae33 TimerThread + 97
6 libSystem.B.dylib 0x9427885d _pthread_start + 345
7 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x942790a6 __semwait_signal + 10
1 libSystem.B.dylib 0x94278d62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9427a9f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x93bdb51e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x93bc6ea5 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x93bc2873 MPWaitOnQueue + 250
6 AdobeACE 0x024d0579 0x2496000 + 238969
7 AdobeACE 0x024cff71 0x2496000 + 237425
8 ...ple.CoreServices.CarbonCore 0x93ba685a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9427885d _pthread_start + 345
10 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9424b142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x94278cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x942c146f pthread_cond_wait + 48
3 AdobeAGM 0x0290a59d AGMInitialize + 3243373
4 AdobeAGM 0x0290b1ed AGMInitialize + 3246525
5 AdobeAGM 0x02910de0 AGMInitialize + 3270064
6 libSystem.B.dylib 0x9427885d _pthread_start + 345
7 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x942790a6 __semwait_signal + 10
1 libSystem.B.dylib 0x942a4ee5 nanosleep$UNIX2003 + 188
2 ...trator.plugins.AISaveForWeb 0x233b28bb ScObjects::Thread::sleep(unsigned int) + 59
3 ...trator.plugins.AISaveForWeb 0x233ad303 ScObjects::BridgeTalkThread::run() + 163
4 ...trator.plugins.AISaveForWeb 0x233b29c8 ScObjects::Thread::go(void*) + 168
5 libSystem.B.dylib 0x9427885d _pthread_start + 345
6 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x9424b14e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x93bd8c42 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x248ec0f0 ThreadFunction(void*) + 78
3 ...ple.CoreServices.CarbonCore 0x93ba685a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x9427885d _pthread_start + 345
5 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9424b142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x94278cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x942c146f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x343ab1af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl 0x34144b0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl 0x343ab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x343ab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x343ab426 APXGetHostAPI + 2599686
8 libSystem.B.dylib 0x9427885d _pthread_start + 345
9 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x9424b142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x94278cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x942c146f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x343ab1af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl 0x34144b0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl 0x343ab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x343ab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x343ab426 APXGetHostAPI + 2599686
8 libSystem.B.dylib 0x9427885d _pthread_start + 345
9 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x942790a6 __semwait_signal + 10
1 libSystem.B.dylib 0x942a4ee5 nanosleep$UNIX2003 + 188
2 ...r.plugins.Scripting Support 0x1f4b983b PluginMain + 447467
3 ...r.plugins.Scripting Support 0x1f49ba13 PluginMain + 325059
4 ...r.plugins.Scripting Support 0x1f4b9948 PluginMain + 447736
5 libSystem.B.dylib 0x9427885d _pthread_start + 345
6 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x942885fe recvfrom$UNIX2003 + 10
1 libSystem.B.dylib 0x942a83c7 recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib 0x1d9f16cf Invoke + 54887
3 ServiceManager-Launcher.dylib 0x1d9f076e Invoke + 50950
4 ServiceManager-Launcher.dylib 0x1d9ef61f Invoke + 46519
5 ServiceManager-Launcher.dylib 0x1d9ef671 Invoke + 46601
6 ServiceManager-Launcher.dylib 0x1d9ef6fb Invoke + 46739
7 ServiceManager-Launcher.dylib 0x1d9e9afe Invoke + 23190
8 ServiceManager-Launcher.dylib 0x1d9e9ce7 Invoke + 23679
9 ServiceManager-Launcher.dylib 0x1d9ea8c7 Invoke + 26719
10 ServiceManager-Launcher.dylib 0x1d9ea9c5 Invoke + 26973
11 ServiceManager-Launcher.dylib 0x1d9eddb0 Invoke + 40264
12 ServiceManager-Launcher.dylib 0x1d9ee059 Invoke + 40945
13 ServiceManager-Launcher.dylib 0x1d9ee687 Invoke + 42527
14 ServiceManager-Launcher.dylib 0x1d9ee884 Invoke + 43036
15 ServiceManager-Launcher.dylib 0x1d9e0826 Login + 1654
16 ServiceManager-Launcher.dylib 0x1d9e1c71 Login + 6849
17 ServiceManager-Launcher.dylib 0x1d9eedf3 Invoke + 44427
18 ServiceManager-Launcher.dylib 0x1d9f1341 Invoke + 53977
19 libSystem.B.dylib 0x9427885d _pthread_start + 345
20 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9424b15a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x94278ce5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x942a7ac8 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x343ab177 APXGetHostAPI + 2598999
4 com.adobe.adobeswfl 0x343c60ee APXGetHostAPI + 2709454
5 com.adobe.adobeswfl 0x343ab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x343ab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x343ab426 APXGetHostAPI + 2599686
8 libSystem.B.dylib 0x9427885d _pthread_start + 345
9 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x9424b15a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x94278ce5 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x942a7ac8 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x343ab177 APXGetHostAPI + 2598999
4 com.adobe.adobeswfl 0x345224b8 APXGetHostAPI + 4135832
5 com.adobe.adobeswfl 0x343ab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl 0x343ab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl 0x343ab426 APXGetHostAPI + 2599686
8 libSystem.B.dylib 0x9427885d _pthread_start + 345
9 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x9424b0fa mach_msg_trap + 10
1 libSystem.B.dylib 0x9424b867 mach_msg + 68
2 com.apple.CoreFoundation 0x989e637f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x989e5464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x989e5291 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x940257d0 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x93fecbf0 -[NSThread main] + 45
7 com.apple.Foundation 0x93fecba0 __NSThread__main__ + 1499
8 libSystem.B.dylib 0x9427885d _pthread_start + 345
9 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 15: com.apple.CFSocket.private
0 libSystem.B.dylib 0x9426a0c6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x98a25c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x9427885d _pthread_start + 345
3 libSystem.B.dylib 0x942786e2 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x94270a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x94270fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x94270bc6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9435496b ecx: 0xbffff3ec edx: 0x942ac176
edi: 0xbffff8ac esi: 0xbffff470 ebp: 0xbffff408 esp: 0xbffff3ec
ss: 0x0000001f efl: 0x00000286 eip: 0x942ac176 cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x010c3000 -
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The issue is that whenever she uses Image Trace - Make illustrator will crash completely. It doesn't give the spinning wheel of death, it just closes. This happens every time on any image file. While we haven't run every possible command on Illustrator I'm sure, this is the only command that crashes the program.
I have tried deleting the preferences file, but it did not make any difference.
On the crash report, it does give me a details option which gives a heck of a lot of info but I don't know what parts are relevant exactly so I'll refrain from posting the entire thing.
Any help is appreciated.
Thank youHi,
Have you submitted the crash log to Adobe? If yes than can you please tell me what ID you used during the submission of the crash log.
If possible can you join the connect session:
https://my.adobeconnect.com/rbhunwal
Thanks and Regards,
Raghuveer -
i just installed CS6 on my mac and illustrator keeps crashing when launching...?
Nobody can help without knowing more about your Mac and exact info about the nature of the crash:
Working with your Operating System’s Tools
Mylenium -
Illustrator CS6 crashing on Mac OS 10.9.1
Illustrator has been performing fine since install (01/22/14). Performed Adobe update and now it will not open at all.
I've tried uninstalling and reinstalling the extension manager. I have no plug-ins installed.Is it CS6 or CC? there has been no update to cs6 recently. In case of CC you can try updating the wacom drivers to latest.
http://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-wacom-drivers.html
Sanjay. -
Illustrator CS3 crashes at launch (Mac OS 10.6.8)
Hello everyone,
Can somebody please help me out from this.
I'm using Illustrator CS3 on Mac 10.6.8. As I remember, I had installed some new fonts which I doubt it may have caused the error. I tried removing the User>Library>Preferences>Illustrator Settings folder. Plus I validated all the fonts including the new fonts on FontBook. Still negative. So I can't figure out what's the actual cause and how to troubleshoot it.code,
Item 11) in 5) in the list below is about font cashes; item 1) is about moving fonts (Illy may reject fonts that go through validation). You may also try to move preferences/folders as described in 4). 6) may be needed.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
External media: It is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky (for a while), but the chances of file corruption and other unpleasantnesses are immensely greater when you use anything but the harddisk, and it is better to be safe than sorry.
In addition to the (far greater) risk of file corruption, some issues are mentioned here:
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html -
Illustrator CS3 crashes when changing locations during save or place. Mac, Yosemite
After updating to Yosemite and fixing the initial problem of not being able to open Illustrator (installing older Java). Illustrator now crashes every time I try to select a location to save a file. If I save without changing the file location it's not an issue. It also crashes when I want to PLACE a file and I try to navigate to the location.
MacBook Pro (2012), OSX 10.10.2 (Yosemite).
Adobe Illustrator CS3 (Yeah, I know).
Changing fonts doesn't seem to be a problem. Large files are OK. It's only when navigating to a location using a drop down menu in the SAVE AS or PLACE dialog box.
Any ideas of what might be wrong?New information: I switched to the adobe dialog format and it fixed my issue. I'm leaving this here in case anyone else runs into this. However, I wouldn't mind finding out why it won't work the the OS dialog.
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