Illustrator CC deja de funcionar y se cierra cuando lo abro (W 8.1)

Question

Buenas, primero de todo tengo un portátil con Windows 8.1 64-bit, de 4GB de RAM, procesador Intel Core i3 y con una resolución de 1366x768. Resulta que cuando abro el Illustrator CC y quiero iniciar un nuevo proyecto, el programa de bloquea al momento y me salta un aviso diciendo que Illustrator dejó de funcionar y que debo cerrarlo. Espero que alguien me pueda echar una mano con esto ya que me ralentiza mi trabajo.
Muchas gracias

Answer 1

Kelam,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html