Illustrator CC has stopped working (after latest update)...

Hi, 
I get the following message "Illustrator CC has stopped working..." when I now attempt to launch the program. This is only following the new update of Illustrator. I have uninstalled Wacom Cintiq HD 13 from the PC. Has no change.
Any help please? Thanks.
Windows 8, Version 6.3 (Build 9600)
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Exception code: 0xc0000005
Fault offset: 0x000000000013920a
Faulting process ID: 0x3d8
Faulting application start time: 0x01cfe32da5a29313
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Report ID: e519a0fe-4f20-11e4-82a4-74d435809d3b
Faulting package full name:

Hi Burninghammer,
Are you using the Suitcase Fusion 5 software ? If yes than please update the plug-in from the Extensis web-site.
There was a known issue with AI CC 2014 latest update & Suitcase Fusion 5. The latest update of the Suitcase Fusion fixes this issue.
Please go through this KB article:
http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
If still you face the issue, than please let me know.
With Best Regards,
Sumit Singh

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