Illustrator CC has stopped working (after latest update)...
Hi,
I get the following message "Illustrator CC has stopped working..." when I now attempt to launch the program. This is only following the new update of Illustrator. I have uninstalled Wacom Cintiq HD 13 from the PC. Has no change.
Any help please? Thanks.
Windows 8, Version 6.3 (Build 9600)
Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Faulting module name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91
Exception code: 0xc0000005
Fault offset: 0x000000000013920a
Faulting process ID: 0x3d8
Faulting application start time: 0x01cfe32da5a29313
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Report ID: e519a0fe-4f20-11e4-82a4-74d435809d3b
Faulting package full name:
Hi Burninghammer,
Are you using the Suitcase Fusion 5 software ? If yes than please update the plug-in from the Extensis web-site.
There was a known issue with AI CC 2014 latest update & Suitcase Fusion 5. The latest update of the Suitcase Fusion fixes this issue.
Please go through this KB article:
http://helpx.adobe.com/illustrator/kb/illustrator-cc-20141-crash-launch.html
If still you face the issue, than please let me know.
With Best Regards,
Sumit Singh
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Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
===============================
===============================
SYSTEM INFORMATION
=========================
System Parameters
Available Physical Memory: 1429660 KB
Available Virtual Memory: 1912212 KB
BIOS Version: DELL - 42302e31
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
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Creation Date: 2009/07/13
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mapi32.dll
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Check: Not Supported
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OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows Vista
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Page File Space: 4194303 KB
Processor: x86 Family 6 Model 23 Stepping 7 GenuineIntel ~2493 Mhz
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Time Zone: Pacific Standard Time
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Total Virtual Memory: 2097024 KB
User Name: alan
Windows Directory: C:\Windows
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=================
C:\Program Files\Adobe\Acrobat 9.0\Acrobat\plug_ins\Annots.api
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