Illustrator CC installation

When attempting to update my Illustrator to version CC from Creative Cloud, I get the message "Installation completed though some optional components failed to install correctly (6). When I click More Information, nothing happens. Contact Customer Support brings me here. Illustrator does actually launch and it appears it is working, but I have no idea what didn't install along with it. I hit Retry once, it went through the whole process again, with the same result. Anyone else ever run into this?
By the way, using Windows 7.
Thanks,
Gail

Hi gbergan52,
Please refer the knowledge base article: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html.
Regards,
Romit Sinha

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Illustrator CC installation failure

Dear Adobe support,
Let me start by saying that you currently have a VERY dissatisfied customer on your hands at the moment. After trying to get support from your live chat I realized you introduced this very "flattering" feature that only allows you to access the chat if you have a US address. That's plain discrimination. I pay just as much money as a US customer does. I then tried to go to your phone support which left me on hold for 15 minutes. All of this after 3 hours of trying to troubleshoot your damn installer issues that shouldn't be there in the first place - all this for Illustrator CC that I absolutely need to do my work on a tight schedule, I might add. So, dear support enginner handling this case, now is that time to do your absolute best and save the face of your company. Not kidding.
Issue is with installation of Illustrator CC. The update wouldn't install. I got the famous
Error U44M1P7 error.
Uninstalled and reinstalled illustrator CC twice, then tried to update it with no effect every time. The last time, i troubleshooted the error log and found that the isntaller apparently couldn't access some temporary files in an adobe installation folder. Went to Windows Explorer and made sure there were no read-only files in that folder. Tried again (twice), this time it has gone from bad to worse, because the product won't even install properly anymore. This is what I get as errors after installation.
Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: DF045, DS003,D ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 15 error(s) ----------- Payload: Adobe CSXS Extensions 4_4.0.1_AdobeCSXSExtensions4-mul 4.0.1.0 {0F60BFC9-8764-4554-B222-2B55089F395D} ----------- ERROR: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{0F60BFC9-8764-4554-B222-2B55089F395D}.zip'. Error: Error 0 ) ----------- Payload: Adobe CSXS Extensions 4_4.0.1_AdobeCSXSExtensions4-mul 4.0.1.0 {0F60BFC9-8764-4554-B222-2B55089F395D} ----------- ERROR: DS003: Cannot zip 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{0F60BFC9-8764-4554-B222-2B55089F395D}'. Error: Error 183 Cannot create a file when that file already exists. ----------- Payload: ShareOnBehance_1.0.1_ShareOnBehance1-mul 1.0.1.0 {DE9B086C-67C4-4EB7-9786-9531AD8FEAE8} ----------- ERROR: DS003: Installer package might be corrupt. Re-download the installer and try again. (Cannot extract 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{DE9B086C-67C4-4EB7-9786-9531AD8FEAE8}.zip'. Error: Error 0 ) ----------- Payload: ShareOnBehance_1.0.1_ShareOnBehance1-mul 1.0.1.0 {DE9B086C-67C4-4EB7-9786-9531AD8FEAE8} ----------- ERROR: DS003: Cannot zip 'C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\\Adobe\AdobePatchFiles\{DE9B086C-67C4-4EB7-9786-9531AD8FEAE8}'. Error: Error 183 Cannot create a file when that file already exists. ----------- Payload: Adobe CSXS Infrastructure 4_4.0.1_AdobeCSXSInfrastructure4-mul 4.0.1.0 {9EEE0750-879F-4EA8-89F7-329C866B572B} ----------- ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\CEPServiceManager.exe")(Seq 13) ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\VulcanControl.dll", Patcher tool returned error: 32769(Seq 11) ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 11) ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\adobe_caps.dll", Patcher tool returned error: 32769(Seq 9) ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 9) ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\ssleay32.dll", Patcher tool returned error: 32769(Seq 7) ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 7) ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\lib\ServiceManager-Launcher.dll", Patcher tool returned error: 32769(Seq 5) ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 5) ERROR: Failed to apply patch to file at "C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\zlib1.dll", Patcher tool returned error: 32769(Seq 3) ERROR: DW063: Error rolling back command ARKPatchCommand(Seq 3) -------------------------------------------------------------------------------------
Please provide assistance asap. I would be happy to provide you with any other reference files you might nees, including full installation log from latest install, but I really can't find the right button to attach it to this post.
Thanks,
Smaranda

Hi Jeff,
Sorry for answering sporadically, i am racing against a deadline at work but it is however important to me that this issue is sorted out. Notbeing able to update is really not ok.
I am looking at the latest installation log file and seeing erros in regrad to "installer package might be corrupt... " and a few others.
I've made a dropbox with the 2 installation files - first the errors I got after installation of Illustrator CC (in safe mode) and then the log file that I got after attempting to install the update halft an hour later (and failing). I think this is easiest.
https://www.dropbox.com/sh/iahw41oa3jjf9nv/uRt1A83WzK
let me know if you can access it. You are also welcome to email or contact me directly if you feel that we should take the conversation offline.
Thanks.
Smaranda

Illustrator CS5 installation problem

I am trying to install CS 5 upgrade. I could install Indesign and Photoshop without any problem, but I could not install Illustrator. The error massage that I am getting is as follows:
WARNING: MinVersion: 0.0.0.0
WARNING: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
WARNING: Removing this payload from the dependency list.
WARNING: TotalSize property not set in data base
WARNING: TotalSize property not set in data base
ERROR: The payload with AdobeCode: {F9766AC1-1461-1033-B862-DF8FE1C033BE} has required dependency on:
ERROR:         Family: InDesign
ERROR:         ProductName: Adobe InDesign CS5 Icon Handler x64
ERROR:         MinVersion: 0.0.0.0
ERROR:         This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
ERROR:         Removing this dependency from list. Product may function improperly.
ERROR: Cannot fetch entries from Assets table
ERROR: Cannot fetch entries from Assets table
ERROR: The following payload errors were found during install:
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - Adobe Illustrator CS5: Failed due to Language Pack installation failure
ERROR: - Adobe Illustrator CS5_AdobeIllustrator15en_USLanguagePack: Install failed
FATAL ERROR: Cannot create extract assets at 'C:\Program Files\Common Files\Adobe\Installers\adobeTemp\{6C7D437A-D2E9-4FE9-A4D9-A6329860835C}' from zip file 'D:\Adobe CS5\payloads\AdobeLinguisticsAll\Assets2_1.zip'. Error 23 Data error (cyclic redundancy check).
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Property WHERE propertyName='TotalSize'' (10) disk I/O error
FATAL ERROR: sqlite prepare: 'SELECT * FROM Assets' (10) disk I/O error
Can somebody help me with this issue?

You are simply running out of disk space. Free up drive space.
Mylenium

Adobe illustrator cs5 installation

i just purchase adobe illustrator cs5 via subscription download. I have a mac... system is asking for the cd to install. I have none. Supposed to be a web download installation. help!!

Is it prompting for the DVD during the install process? Have you tried downloading the software again? You can also install the Illustrator trial and initiate your subscription during the install process as well.

Adobe Illustrator 10 Installation Problem

Ok so I now own a new Macbook and just tried to install the Adobe Illustrator 10 but it just crashes and fails when I try to install it. I know the disks are fine because I have installed it on my Quicksilver G4 with the Tiger as well, have never had a problem installing till getting this new Macbook.
I get to the part of installing the serial key then it just crashes. As well my G4 does not have the Classic environment either and still installs perfectly.
Any ideas as to why it will not work?
Thanks

You don't understand my point. If there were no Intel based chip, installation would be fine was what I am getting at. Your both actually correct though, I'm blaming the wrong company, my apologies to Microsoft, the 2 members who posted regarding Microsoft is not at fault are 100% correct. But we will definitely not see a patch from Adobe and since PS7 was a completely new cocoa app but Illustrator was merely ported over, hence the reason PS7 installs perfectly.
But at least the migration wizard does a good job an actually installs Illustrator 10 and it works perfectly.

Illustrator CC installation error

I've been trying to install the trial version of Illustrator CC for a few days now. It will reach 43% loaded then say installtion failed - erros encountered during installation.(34). It shows a link to click on more information but that doesn't do anything.
I am using Windows 7 Home Premium, service pack 1. Intel(R) Pentium(R) CPU G620. 4.00GB RAM, with a 64-bit operating system.
Can anyone advise?
Thanks.

You might want to ask in the dedicated forum:
http://forums.adobe.com/community/download_install_setup

Adobe illustrator cs3 installation help

I had to reinstall Illustrator cs3 recently. It goes through the installation process and ask me to put in Adobe Indesign CS4 cd
into my mac to continue the instalition process. I only downloaded the trail Version of Indesign so i dont have the the cd (i have all of my cs3 disc)to finsh installing
Illustrator. Does anyone know i how get my Illustrator to finshin Installing without a Indesign 4 disk?

See http://www.adobe.com/go/kb407277
It has a patch for the CS3 installer that will fix the problem.

Illustrator 10 installation woes

Hi,
I just installed Illustrator 10 on my windows 7 x64 PC. The installation went smoothly & s/n accepted without error messages. Unfortunately, when I go to run the program, I see the initial splash screen for a split second, and then nothing. The program isn't running.
I was assured by the seller of this disc that it isn't installed anywhere else, and has been removed from her PC. Does this sound like a licensing issue or a technical problem?
Any advice appreciated.
Thanks,
Craig

10 is too old for Win7. Possible solutions.....
http://forums.adobe.com/message/2553356?tstart=0
http://social.technet.microsoft.com/Forums/windows/en-US/04505cc4-42ce-4ee5-89d5-a2da2491f 50a/adobe-illustrator-wont-start
http://answers.yahoo.com/question/index?qid=20120323191341AARwnCw
http://forums.macrumors.com/archive/index.php/t-1180860.html
http://www.techiesouls.com/2009/05/10/how-to-run-xp-compatible-files-in-windows-7/

Problem installing Photoshop and Illustrator during installation CS4

During the installation of CS4 on my Vista computer, i get an error saying: cannot install Photoshop and Illustrator. I've already tried to use the CleanCS4 program and other cleanup programms to clean up my registry but nothing has helped. Computer is 4 months old and there is plenty of memory.

This is the information I get:
Adobe Contribute CS4
Error:
Error 1603. Fatal error during installation.
Adobe Dreamweaver CS4
Error:
Error 1603. Fatal error during installation.
Adobe Fireworks CS4
Error:
Error 1603. Fatal error during installation.
Adobe Flash CS4
Error:
Error 1603. Fatal error during installation.
Adobe Illustrator CS4
Error:
Error 1603. Fatal error during installation.
Adobe Photoshop CS4
Error:
Error 1603. Fatal error during installation.
Adobe Soundbooth CS4
Error:
Error 1603. Fatal error during installation.
Adobe Version Cue CS4 Server
Error:
Error 1603. Fatal error during installation.
Adobe Creative Suite 4 Web Premium
Error:
Error 1603. Fatal error during installation.
Adobe Bridge CS4
Error:
Error 1603. Fatal error during installation.

CS6 Illustrator failed installation

CS6 Illustrator install failure on MacBookPro, OSX 10.7.5: Exit Code: 7, Summary 0 fatal error(s), 1 error(s) Payload: AdobeColorCommonSetCMYK CS6 4.0.0.0 {0C4E7429-E920-4125-980E-029A87AE0A4D} ERROR: DF024: Unable to preserve original file at "/Library/ColorSync/Profiles/Recommended" (Seq 22). How to resolve?

It appears you are facing a file permission issue possibly with a previously installed color profile?
I would recommend you begin by reviewing the installation log file in it's entirety to determine the exact location the installer is not able to write too. You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.
Also for information on how to adjust file permissions please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Illustrator CC - Installation Error EX20

I am getting a EX20 error while trying to install Illustrator CC, any work arounds?
Photoshop CC, InDesign CC, etc all installed fine.
Thanks,
Scott

Scott please review your installation logs from Illustrator install. You can find details on how to review and interpret your log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Illustrator CC Installation Failed

I'm getting an Installation Failed message when installing Illustrator CC. It get's to 50% of install, then gives me the failure message. Anyway to get this to work? Running on Windows 7.

Hi Tim,
Please refer to the following troubleshooting document on installation problem.
Troubleshoot with install logs | CS5, CS5.5, CS6, CC
http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
Hope this helps.
Let me know if you face any problem.
Regards,
Sumit Singh

Illustrator cc installation very slow on Windows 7

I am not able to install illstrator on my laptop because the installtion takes for ever and does not complete.

Hi fiegan,
Can you please tell us more about how are you installing it? Via Creative Cloud application or Illustrator separately ? What is your netwrok speed etc.
Sanjay.

Illustrator updates installation error - code U44M1P34

Hi all!
I have been trying to install the updates for Illustrator, but I keep on getting the same error.
"Adobe Illustrator CC Update (version 17.1.0) x64
There was an error installing this update. Please quit and try again later. Error Code: U44M1P34"
I have unistalled and re-installed Illustrator twice, in hope that this will solve the problem, but with no much luck.
What else can I do? Please, any help would be welcome.
Thank you!

Or you could try just direct downloading and applying the update for Illustrator.
You can find them here:
Windows
http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
Mac
http://prodesigntools.com/adobe-cc-updates-direct-links-mac.html

Illustrator CS3 installation troubles...

Apologies in advance if my explanation seems waffly, this is not a very short story...
I'm working on a Dual 2.3GHz PowerPC G5 Mac Pro with 2.5GB DDR2 SDRAM and have been using CS3 Design Standard - specifically Photoshop and Illustrator - quite happily for a few years, but then I needed to get After Effects and an up to date version of Flash (I was on a Macromedia Flash 8). I downloaded the trail of Flash CS4 which worked perfectly and the trail ran out as it does so I uninstalled it and then persuaded my bosses to buy me CS4 Production Premium. I received the box, got very giddy and then tried to install the software. Photoshop, Illustrator, Flash... no problem, then I realised with crushing disappointment that because I have a PowerPC based mac all my nice new shiny and very useful software was useless. (I'll not go into the fact that I phoned an Adobe representative and asked whether my mac was compatible before I bought it and was told, yes, as long as it's a G5 you'll be fine!) I uninstalled, deactivated and sent my form back to Amsterdam telling Adobe I had done all that was requested and then bought CS3 Production Premium from a reseller as Adobe no longer provide CS3 software.
Again, everything fine (ignoring the fact you still need an Intel mac to use Premier, Encore and Soundbooth) and installed, have been using happily for months now. Until today when I came back off holiday and a couple of my Illustrator plug ins are missing. Toolbars are all over the place or missing and apparently not available for me to bring back. I tried to reinstall Illustrator to start from scratch and when installing, was asked to put in the Flash CS4 Professional disk for it to continue...
As I said earlier I no longer have this software as I removed it before purchasing CS3 Production Premium. I've tried the CS4 clean up script which did take the remaining parts of the CS4 software that hadn't been removed off my system but alas, I got the same request when trying to reinstall again. I've tried reinstallation from both my original Design Standard disk and the newer Production Premium disk and both ask the same thing.
I've started to download the trial for Flash CS4 again, and although it won't work because I've had my trial, I'm hoping it just being on my system will put this problem to rest. But until then I could really do with a suggestion or a thing to try, because not having Illustrator while at work is not helpful and I really need it ASAP.
Thank you for any help you can give

Do an archival reinstall of our system.

Illustrator CC installation

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