Illustrator CC is none functional on my Mac

I have to save files back to CS6 for any functionality.

Moving this discussion to the Bridge General Discussion forum.

Similar Messages

  • DVD Drive Non-Function Mac Mini 3,1 (late 2009)

    Hi
    The DVD drive in my Mac Mini has recently become non-functional, "About this Mac" sees the drive fine,
    OPTIARC DVD RW AD-5670S:
      Model:          OPTIARC DVD RW AD-5670S               
      Revision:          2AHI   
      Native Command Queuing:          No
      Detachable Drive:          No
      Power Off:          No
      Async Notification:          Yes
      Bay Name:          Upper
    But when you insert a disc there is no response, it does not see to attempt to read it just ejects after about 20-30 seconds.
    Any suggestions as to what could be the problem? This issue started sometime after I upgraded the memory, but I cannot be sure that the two things are connected as I very rarely use the DVD drive and the first time I tried to use it was several months later.
    Many Thanks

    Optical drives are pretty short lived in my experience.
    Might try a cleaning Disc.
    Have you done a PRAM reset, CMD+Option+p+r...
    http://support.apple.com/kb/HT1379
    In fact, do 3 in a row, takes a bit of time.

  • Hi I'm new to Mac. I have a macbook air and for some reason the top keys, ec, f1 etc etc are not functioning and emitt the non function noise when pressed. Also the volume keys don't adjust the volume. Have I done something to disable them?

    Hi I'm new to Mac. I have a macbook air and for some reason the top keys, ec, f1 etc etc are not functioning and emitt the non function noise when pressed. Also the volume keys don't adjust the volume. Have I done something to disable them?

    I don't have the same version of OS X here but try System Preferences>Keyboard. Is there an option similar to "Use the F1, etc, keys as standard function keys"?
    If so, and it has a checkmark, uncheck it & see if that does the trick.
    ~Lyssa

  • Wired interface non-functional

    So I have a most unusual problem with a mac mini server that is driving me banana's that I hope someone in the Apple community has run into, and found a decent solution..
    The mac mini (2.3GHz quad core i7, late 2012) is running 10.9 and server 3.0.1.   I did an upgrade from 10.8 (and whatever the previous version server was)..
    Since then the wired ethernet interface (en0) literally stopped working. (Links up, but no connectivity.. no ping, it does not even send an ARP)
    Data points about the problem.
    - It worked flawlessly up until the upgrade to 10.9.
    - wireless interface is still fine, static or dhcp.
    - The IP is statically configured via System preferences - Network.
    - ifconfig in terminal show NO IPADDRESS assigned to the interface.
    - if I reconfigure the interface to DHCP, it will not receive an IP and ends up with an APIPA address..
    - if I go into terminal and 'ifconfig en0 down' then 'ifconfig en0 <IP> up' the interface works again until restart.  It will also correctly display the IP in terminal.
    - If I reset, it goes back into this same state (network preferences shows proper config, ifconfig does not, and the interface is non functional)
    - If I then go to cli, and manually ifconfig down then up, all is good again..  Doing so from system prefs has no affect..
    Here is where it gets really interesting, and why I am convinced this is a software issue..     I did a clean install of 10.9 and Server on an external USB disk, and things work exactly as expected if I boot from that Volume..  If I boot from the internal drive, Its in the broken state again..
    This absolutelty tells me its some kind of software issue, and I am out of ideas short of wiping the internal drive, and reloading all the data from scratch..
    Anyone else run into this?  If yes, were you able to fix it without wiping/reloading?

    First, thank you for taking the time to respond and offering great ideas..
    I'd delete the interface & recreate it.
    In 'System Preferences > Network tab' select the ethernet, click the - button. Then add it again. Reboot & see if it has any effect.
    - Had no affect..  More accurately, it works the same as doing ifconfig down/up in cli, where the interface will work again until the next reboot.
    See what appears in Console (Spotlight search for it) in the 'All messages" section when you remove connect the ethernet.
    - Log messages are below..  Interestingly, I do not get the failure messages that I have highlighted in red on another machine that is is also running 10.9, with server loaded.
    11/23/13 10:14:36.000 AM kernel[0]: AppleBCM5701Ethernet [en0]: Link down (womp disabled, proxy idle)
    11/23/13 10:14:37.135 AM configd[24]: network changed: v4(en1:10.1.10.10, en0-:10.10.10.1) DNS Proxy SMB
    11/23/13 10:14:52.000 AM kernel[0]: Ethernet [AppleBCM5701Ethernet]: Link up on en0, 1-Gigabit, Full-duplex, Symmetric flow-control, EEE enabled, Debug [796d,0301,0de1,0300,cde1,7c00]
    11/23/13 10:14:52.418 AM configd[24]: arp_client_transmit(en0) failed, Device not configured (6)
    11/23/13 10:14:52.419 AM configd[24]: MANUAL en0: arp probe failed, arp_client_transmit(en0) failed, Device not configured (6)
    11/23/13 10:14:56.501 AM ServerEventsDaemon[221]: NetworkConfiguration: Handling network change.
    Have you tried changing the port on the switch it is connected to?
    - Yes, for ease of testing I have it plugged directly into my MacBook Pro  (I also tried new cable first )
    Does safe mode have any effect?
    - No, Same results.
    Again, booting the machine from a clean install on a USB disk, does not show the issue..    I’ve got a lot of data on the machine, so I am doing anything I can to avoid wiping and reloading it all..  Ive added the output of etrecheck, in case its of any help.
    Hardware Information:
              Mac mini (Late 2012)
              Mac mini - model: Macmini6,2
              1 2.3 GHz Intel Core i7 CPU: 4 cores
              16 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 1024 MB
    Audio Plug-ins:
              BluetoothAudioPlugIn: Version: 1.0
              AirPlay: Version: 1.9
              AppleAVBAudio: Version: 2.0.0
              iSightAudio: Version: 7.7.3
    Startup Items:
              ChmodBPF - Path: /Library/StartupItems/ChmodBPF
    System Software:
              OS X 10.9 (13A603) - Uptime: 0 days 0:4:7
    Disk Information:
              APPLE HDD HTS541010A9E662 disk0 : (1 TB)
                        EFI (disk0s1) <not mounted>: 209.7 MB
                        Macintosh HD (disk0s2) /: 999.35 GB (928.22 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple, Inc. IR Receiver
              Microsoft Microsoft 3-Button Mouse with IntelliEye(TM)
              Dell Dell USB Keyboard
    FireWire Information:
    Thunderbolt Information:
              Apple Inc. thunderbolt_bus
    Kernel Extensions:
              com.logmein.driver.LogMeInSoundDriver          (1.0.2)
    Problem System Launch Daemons:
    Problem System Launch Agents:
    Launch Daemons:
              [loaded] com.adobe.fpsaud.plist
              [loaded] com.enterasys.NacAgent.plist
              [loaded] com.google.keystone.daemon.plist
              [not loaded] com.logmein.logmeinblanker.plist
              [loaded] com.logmein.logmeinserver.plist
              [loaded] com.logmein.raupdate.plist
              [loaded] com.parallels.desktop.launchdaemon.plist
              [loaded] org.macosforge.xquartz.privileged_startx.plist
    Launch Agents:
              [loaded] com.google.keystone.agent.plist
              [failed] com.logmein.LMILaunchAgentFixer.plist
              [loaded] com.logmein.logmeingui.plist
              [loaded] com.logmein.logmeinguiagent.plist
              [not loaded] com.logmein.logmeinguiagentatlogin.plist
              [loaded] com.parallels.desktop.launch.plist
              [loaded] com.parallels.DesktopControlAgent.plist
              [loaded] com.parallels.vm.prl_pcproxy.plist
              [loaded] org.macosforge.xquartz.startx.plist
    User Launch Agents:
    User Login Items:
              iTunesHelper
              smcFanControl
              Dropbox
    3rd Party Preference Panes:
              Flash Player
    Internet Plug-ins:
              Default Browser.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              googletalkbrowserplugin.plugin
              LogMeIn.plugin
              LogMeInSafari32.plugin
              npgtpo3dautoplugin.plugin
              o1dbrowserplugin.plugin
              QuickTime Plugin.plugin
    User Internet Plug-ins:
    Bad Fonts:
              None
    Time Machine:
              Auto backup: YES
              Volumes being backed up:
                        Macintosh HD: Disk size: 999.35 GB Disk used: 71.13 GB
              Destinations:
                        Backups [Network] (Last used)
                        Total size: 999.18 GB
                        Total number of backups: 14
                        Oldest backup: 2013-11-23 01:19:19 +0000
                        Last backup: 2013-11-23 14:59:37 +0000
                        Size of backup disk: Adequate
                                  Backup size 999.18 GB > (Disk used 71.13 GB X 3)
              Time Machine details may not be accurate.
              All volumes being backed up may not be listed.
    Top Processes by CPU:
                  9%          35FC0000
                  3%          mds
                  3%          WindowServer
                  2%          36000080
                  1%          syncdefaultsd
                  1%          EtreCheck
                  1%          postgres: caldav postgres [local] startup
                  1%          fontd
                  0%          SubmitDiagInfo
                  0%          prl_disp_service
    Top Processes by Memory:
              147 MB             com.apple.IconServicesAgent
              82 MB              Dropbox
              82 MB              com.apple.WebKit.WebContent
              82 MB              Safari
              82 MB              Finder
              66 MB              mds_stores
              66 MB              CalendarAgent
              66 MB              CalendarServer 5.1 (Apple Calendar Server 21.17.39) [Agent]
              49 MB              mds
              49 MB              soagent
    Virtual Memory Statistics:
              11.80 GB           Free RAM
              2.69 GB            Active RAM
              436 MB             Inactive RAM
              1.08 GB            Wired RAM
              258 MB             Page-ins
              0 B                Page-outs

  • Late 2013 15" Macbook Pro - iCloud Apps become non-functional

    Hi Everyone,
    My new top of the range Macbook Pro has some issues... Here's the specs:
    2.6GHz Quad-core Intel Core i7
    16GB 1600MHz DDR3L SDRAM
    1TB Flash Storage
    Arrived on Tuesday last week. Obviously very excited etc...
    Noticed after 30 minutes that all my iCloud apps failing (under my account).
    All the following apps fail to open with a beachball timeout
      iMessages
      FaceTime
      iCloud (via System Preferences)
      Maps
      TextEdit (won't show any existing iCloud documents
      Airplay
    However oddly enough Calendar works.
    It's currently with Apple Engineering who are yet to reply.
    Now the weird bit.... If a create a new login account under the macbook and utilise my wife's iCloud (apple id) everything works perfectly.....
    Apple are now in the process of sending me out a new machine since they're considering this one Dead On Arrival..However I've now got a 3 to 4 week wait due to 16GB ram supply constraints.. :-(
    I've reinstalled Mavericks 4 times now and the same issues come back within about 30 minutes.
    Very frustrating to spend that much money and have a non-functional computer..
    Anyone else experiencing these issues?
    Cheers.
    Benjamin.

    I can happily report now that the issue has been resolved.
    Via the logs sent to Apple engineering the issue was found to be a conflict between iCloud contacts and Google contacts.
    For some reason (a bug in Mavericks) even though I didn't tick the box for google contacts to come across to the MacBook, it turned itself (in Internet Accounts via sys pref) on when activating my mail (gmail).
    I'll say it again. It turned the tick on internet accounts / gmail / contacts without me asking it to!
    Also of note. If I had iCloud contacts turned off. After the 30 minutes iCloud contacts were also turned on. Very very weird behaviour!
    The above meant that the Mac's contacts were syncing with iCloud and google. :-(
    Why this issue affected all the other iCloud apps I'm not sure why. However it definitely did something! :-(
    Resolution Path:
    Go to Sys pref/internet accounts, select gmail and click the minus button. It prompts you if you want to delete from ALL associated machines. Click YES!
    Only after confirming I wanted to do a remote delete of my iCloud internet accounts across ALL machines did the issue resolve itself.
    It appears that iCloud and google contacts can't live (stay sync'd) together. Which of course was never my intention. I only wanted to use iCloud.
    Doesn't explain why it failed internally but a resolution path was found :-)
    The inbound replacement laptop has been cancelled accordingly.
    My new MacBook is now running perfectly !!!
    I hope the resolution path here posted may help others in the future if you encounter this issue!
    Take care,
    Bennie.

  • Back button is premanently greyed-out and non-functional

    I have tried all of the suggested fixes: disabling add-ons and extensions, deleting and re-installing the program, etc... but the back button remains non-functional, even on safe mode and after the last few updates. I cannot use the browser until this problem is fixed, and will continue to use Chrome until it is (even though I hate it and really miss Firefox). Funny thing is, it only happens on my Macbook Pro, running the latest version of Snow Leopard... it doesn't happen on my i7 iMac, running the same version of Snow Leopard.
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    Thanks, and have a great day,
    -Jim

    Ralph Johns (UK) (to Emily Vu) 19 minutes ago
    Hi,
    Check the Font AppleGothic.ttf is active and validates using the Font Book app.
    if you have to change anything restart the Mac.
    If this is not the issue go to ~/Library/Preferences and find com.apple.ichat.plist and Drag it to the Trash and then restart Messages.
    The above reply in another thread solved my issue! Namely that my apple gothic font was disabled, breaking the entire Messages app.

  • Helvetica regular font CS6 Yosemite non-functional

    I have two Mac computers, both using Yosemite and CS6 suites and the Helvetica regular font on both of them is non-functional at this time.  The font will work on other applications like Word, and even show up under the menus on CS6 programs, but when you select Helvetica regular you get an error.  If an old file uses the Helvetica regular font, the file won't print or even save until the font is replaced with another font.  The font checks out as ok in the font book program.  The other Helvetica variations like Light, bold, etc. work fine.  As far as i have been able to discover, all of the other fonts work as well.  Both computers work identically, so I can't imagine the font file is corrupted...
    Any suggestions?

    kitcmac,
    Is it a free Helvetica font or something, or is it the genuine one from Linotype?
    In the former case, you may be out of luck: Illy is particularly particular about the quality of fonts, because she can work with them at a deeper/higher level than most, so you can easily have a font that works in all other applications, but Illy refuses to recognize it as a font.
    Some failing fonts discussed in earlier threads have turned out to have rather basic flaws, such as redundant, superfluous, or (if I remember rightly) even stray points, or other clear errors in the paths that they consist of.
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  • My BB 8320 Camera and Sound recorder non functional

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    Hello arindamd and welcome to the BlackBerry Support Community Forums.
    Sorry to hear you're having an issue with the sound on your device.
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    If no sound is recorded then it's likely the issue may be a hardware one in which case you will need to contact your point of sale for hardware repair options.
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    -HMthePirate
    Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

  • Iphone 3 dropped in salt water. Appears non-functional - won't turn on. Nothing on SIM card -- had that checked. Is there ANY way to retrieve the photos and contacts. There is no backup of them.

    iphone 3 dropped in salt water. Appears non-functional - won't turn on. Nothing on SIM card -- had that checked. Is there ANY way to retrieve the photos and contacts. There is no backup of them.

    leave the phone in rice for >24 hours to see if it will recover
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  • S10 HW 1/06, bge driver non-functional

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    Hello,
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    The card is an on-board PCI-E chip and works fine under Linux 2.6 or Windows Server 2003. The PCI ID is pci11e4,1677 which is listed in /etc/driver_aliases for the latest (patched) bge driver.
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    Macbook pros need to be at least 2009 for 13" and 2007 for 15" and 17" to run Mavericks.  see system requiements.
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