Illustrator CC problem

Hi,
Illustrator CC doesn't let me save any document (new documents or existing documents). When i press "Save As" doesn't do anything. Only in certain cases when i open some documents when i press the "Save As" button the dialog appears.
What can i do? The problem happens in 25 different PCs in a classroom, so, it's not a problem from the computer running the software.
Any idea? It's a bug?
Thank you!

Suitcase isn't installed in the system.
I was trying and deleting the Adobe Illustrator folder on "C:\Users\[USERNAME]\AppData\Roaming" restores the "Save As" dialog, I discover that the "Save As" start going wrong when i try to save a document over the network in a shared folder.
Perhaps is an issue related to the samba server.

Similar Messages

Can't create a new illustration. Problems occurred while saving the print file.

I can't open a new Illustrator file. It sends me this error: Can't create a new illustration. Problems occurred while saving the print file. ID:-1
I opened a previous document created in CC, but it will not allow me to copy and paste items from one doc to another.
I have rebooted with no avail.
System:
Adobe Creative Cloud CC
Mac Book Pro 2012
2.6 GHz Intel Core i7
8 GB 1600 MHz DDR3

Is a printer connected? Is it turned ON? Is the driver up to date?
Illustrator checks this every time and also writes information on the printer into the file.

CS3 Illustrator crashing problem

Hello all,
Lately my illustrator cs3 has been crashing every time I try to save a new file. It is so frustrating after doing all the work and can't save. I work on Windows XP 2002 system. Can anyone help?
Thanks so much!

Hi Jacob, Just so you know, I was in a hurry and no way was able to buy an expensive product to do my artwork project. I couldn't find older TRIAL versions to download without 3rd party attached programs & BS that could be bad to do.
But, I need to go back on the forum to say that I rebooted to try one more time and it worked. Don't know why it didn't work the first time around because it was a fresh open of Illustrator, hadn't been working on it for a month then the first time didn't work.
I don't have time to go back on the forum right now got to leave for work. You can mention you heard this from me if you want so that people aren't misinformed.
thanks for replying
Jacob Bugge <[email protected]> wrote:
Jacob Bugge http://forums.adobe.com/people/Jacob+Bugge created the discussion
"Re: CS3 Illustrator crashing problem"
To view the discussion, visit: http://forums.adobe.com/message/5926730#5926730

Adobe Illustrator crash problems

Hey everybody,
Having problems with Illustrator on my MBP. Had an older version for several months (pretty sure it was version 10). Worked OK except for some random crashes every now and again. Then crashes started happening more frequently until I could no longer open the program.
Removed version 10 and tried installing CS2 version of illustrator. Installs fine but I've never been able to open it. Crashes every time during launch. Have tried making a new user and installing it there. Same result. Deleted all Version Cue files I could find and reinstalled. Same result.
Have all the latest updates from Apple including Quicktime 7.1.2
Below is the first part of the crash log (not sure how much of it to copy in). Thanks for any help.
John
Date/Time: 2006-07-21 15:20:21.504 -0700
OS Version: 10.4.7 (Build 8J2135)
Report Version: 4
Command: Adobe Illustrator
Path: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Parent: WindowServer [367]
Rosetta: Yes
Version: 12.0.0 (12.0.0)
PID: 1523
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000007
Thread 0 Crashed:
0 <<00000000>> 0xb56a2f4f 0 + -1251332273
Thread 1:
0 com.adobe.illustrator 0xb81f326b strchr + 72
1 com.adobe.illustrator 0xb818ebf6 pthreadcondwait + 3114
2 com.adobe.illustrator 0xb812ae90 catchexception_raise_stateidentity + 320
3 com.adobe.illustrator 0xb812a3ba CallPPCFunctionAtAddressInt + 175496
4 com.adobe.illustrator 0xb812a2b1 CallPPCFunctionAtAddressInt + 175231
5 com.adobe.illustrator 0xb812af8e catchexception_raise_stateidentity + 574
6 com.adobe.illustrator 0xb81c438c pthread_create + 1124
Thread 2:
0 com.adobe.illustrator 0xb80f80af spinlockwrapper + 84855
1 com.adobe.illustrator 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.adobe.illustrator 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.adobe.illustrator 0xb809a35e 0xb8000000 + 631646
Thread 3:
0 com.adobe.illustrator 0xb80f7f5e spinlockwrapper + 84518
1 com.adobe.illustrator 0xb8111088 CallPPCFunctionAtAddressInt + 72278
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 4:
0 com.adobe.illustrator 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.illustrator 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 5:
0 com.adobe.illustrator 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.illustrator 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 0 crashed with i386 Thread State:
eax: 0x00000001 ebx: 0xb80e40d4 ecx:0x82001400 edx: 0xb500bbd4
edi: 0xb827c66c esi: 0xb827c648 ebp:0x8200d380 esp: 0xb7fffabc
ss: 0x0000002f efl: 0x00010293 eip:0xb56a2f4f cs: 0x00000027
ds: 0x0000002f es: 0x0000002f fs:0x00000000 gs: 0x00000037
MacBook Pro 2.0 GHz 1GB DDR2 SDRAM Mac OS X (10.4.7) Macintosh Color Classic

Hi Ken,
Thanks for the suggestion. I did as you said but could not find a process called "translated" in the activity monitor.
Were you having the same type of problem with Illustrator (crashing on startup)?
I should also say that I made another attempt at installing Illustrator CS2 after deleting every Adobe related file on my computer (including Photoshop CS which I had been using without issue).
This improved things a bit in that CS2 no longer crashes immediately as it starts up but instead makes it at least part of the way through the initialization process before crashing (can get it to go all the way through "updating fonts"). But it still never makes it all of the way through start up.
Also, since my last post I've tried opening it after Safe Booting and this doesn't work either (actually it doesn't even get as far as detailed above).
What do you all think? I'm thinking that a clean reinstall of the OS might be the only option left.
John
MacBook Pro 2.0 GHz 1GB DDR2 SDRAM Mac OS X (10.4.6) Macintosh Color Classic

Illustrator CS3 - problems saving as pdf (or pdf-compatible)

Hi,
My office are trialling Illustrator CS3 as we're getting some business card type work and we'd like to be able to send the proposed designs to the client as a multi-page PDF.
Unfortunately, I'm having a terrible problem when saving a particular file i) as .ai format, if PDF compatibility is checked, &
ii) as a PDF.
In both cases the progress bar goes half way and then Illustrator hangs, eventually saving after 3 hours, at the last try!
The multi-page document consists of 7 x A4 tiles, I know this sounds big but actually there's not that much stuff in it: on each page there's a bit of text, a gradient, 3 monochrome logos and two drop-shadows. There is also a spot colour and a linked image (500kb). If/when it eventually saves the pdf is <150kb and the .ai is <2mb.
I've tested various options when saving to try to trace the problem and it ONLY hangs when PDFing is involved; it saves with compression really fast.
Obviously the time it's taking isn't practical so I'm hoping someone can suggest what might be wrong. The PC is a decent spec: WINXP sp2 / 3GHz P4 / 1mb ram / 256mb gfx / 1.5Gb swapfile / 5gb defragged space on HD. I've looked at the Windows Task Manager as Illustrator is trying to save - the CPU is only up to 50% and the swapfile usage is 300mb - if it's taking so long why isn't it maxed out?
Hope someone can help, thanks in advance.
smithy_ss

I can't save a 1.4 meg .ai file as .pdf. Program freezes.

Illustrator CS4 problem with server

Hi,
I'm currently using Illustrator CS4 on OX Snow leopard (10.6.2). While I'm connected remotely to a server using VPN tracker 6, Illustrator will freeze whenever I try to open or save a file. It only does this when connected to this specific server and no other adobe application is affected (Photoshop, InDesign). If I disconnect to the server while Illustrator is frozen when opening/saving, it will immediately resume whatever its doing like nothing was wrong.
Has anyone encountered a similar problem? I could just run Illustrator while not connected to the server but thats very inconvenient.

One of my users is having a similar issue. If he is connected to our VPN from home, he can't fully launch Illustrator. I would assume that Illustrator would cease to work if he connected to the VPN after launching. He is running 10.5.8 and CS3 with a cisco VPN connected through a web interface. The work around to use one or the other is there, but you're correct saying it's inconvenient. Anyone know a fix on either the Mac end or Illustrator?

Drag and drop to Adobe Illustrator CS4 problem

Hi! It's about one week that I've got a problem with drag & drop images (and also other files) in Illustrator.
The problem is persistent for every kind of file and also when i drga&drop from Adobe Bridge i've got the same problem.
Please, someone has an idea about "why"?
There's in Illustrator an option or a setting that I can verify to solve this question?
Thank you in advance!

Ok, thank you:
- SO: Windows Vista (last Service pack / update)
- Ai CS4 rel. 14.0.0
- all file types... i.e. : if I drag&drop a .jpg file from desktop to AI... nothing! Also when I D&D an image from Bridge... All others programs work perfectly.
That's all... I've also verified parameters & C. and search on the web for a solution, but I've found nothing of relevant...

Illustrator Import problem

I have an AI that a client sent for me to test with and I'm unable to get it imported into Catalyst. After the "Illustrator Import Options" dialog, I get a "Error importing artwork" alert with "Unable to Import File". Not very helpful.
It's not clear (to me, at least) where the log files are but I did find this in Console Messages (OS X):
8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] [Fatal Error] :1272:202: XML document structures must start and end within the same entity.
8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.
8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java :1269)
8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] at com.adobe.thermo.importfxg.FXGImportStatsCounter.countStats(FXGImportStatsCounter.java:67 )
8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] at com.adobe.thermo.importnativeartwork.importer.ImportManager.importFXG(ImportManager.java: 425)
8/18/09 12:59:53 PM [0x0-0x72072].com.adobe.thermo[11490] at com.adobe.thermo.importnativeartwork.importer.ImportManager.importAI(ImportManager.java:6 58)
I'm on OS X 10.5.8, Dual Quad 2.8 Xenon, 18GB RAM.
I do not have Illustrator installed anywhere but the file does not appear to be overly complex. I won't be able to tell for sure until I get AI installed in the next day or two.
I have been able to import simple PSD files and get useful error messages when the PSD files are too complex or too large. My installation isn't completely hosed.
Is there anything I should be looking for to get around this problem?
-X

Hi,
You didnt mention what OS you have.. would be helpful to know.
We are having a similiar issue with loading an XML library of variables in illustrator CS5.
The original file was created on a Mac OS Snow Leopard in Illustrator CS5, and the variables and linked images assigned and datasets captured. On saving and re-opening the file, the datasets do not work, the links cannot be found and we get the error "filter cannot complete for unknown reasons"
The same file was then taken over to the Windows 7 PC (also running CS5) and after re-establishing the location of the links initially, it works fine!
I have taken copies of the XML and comparied them, and apart from the obvious change in file path, there is no syntax errors - yet it doesn't work after closing/reopening on a Mac..
Regards...
Meithya

CS6 Illustrator: Gradiant Problem

I have just installed the new CS6 and aside from a couple headaches, one of the most annoying things is that I can no longer see my gradian tool... I used to be able to edit my gradiant like changing the shape to an oval and moving it around...
Is this some annoying default feature that I fix?
Thank you in advance
- Splizzy

Which version of Illustrator are you upgrading from?
After you apply your gradient using the Gradient panel, click on the Gradient tool from the toolbar. Then select the object you applied the gradient to, and the gradient editor should appear, as shown below. With this, you can resize your gradient, move it around, or change the shape using the handles on the outside of the gradient.
If you're still having problems, it may be a setting issue, as Wade mentioned.

Illustrator CS3 problem

Hi,
I've been having a bit of what I believe is a problem with Illustrator CS3. I created a graphic layout using Photoshop CS3 and saved the finished product as a jpg to open up and "slice" in illustrator to code it, but every time I open up the image it comes up about half the size of the actual image. At first I thought I had saved the jpg as a smaller size than what it's supposed to be, but when I looked in my files it's the size it should be. I also tried exporting the finished work from photoshop to illustrator, but it did the same. I've also searched around online, including search engines, adobe help, faq, and forums, and have found nothing on this.
If you want/need specifics on my computer, I can give them, but I am running Windows Vista.

How exactly would I go about doing that? I edited the resolution and it made the image smaller/larger overall. I've never had to mess with resolution or DPI before because I've never had this problem so I'm quite green about it.

Photoshop to Illustrator (CS6), problem with linked images

Hi,
I have a very frustrating problem when importing .psd files to Illustrator CS6. I recieve files from an artist and have to make some sort of pre-print on them, add texts etc..
They are multi layer and upon opening in Illustrator I select Convert Layers to Objects. After that every bitmap layer in the file is converted to a link, and this is where my problems start. First of all it would simply be most conveniant if I had the option to embed all upon import.
But even with this option lacking, I should be able to highlight a link in the Links panel, and select Embed image from the drop-down menu. Unforetunately this option is always disabled, same with the Embed button on the control toolbar when the liked image is selected. Furthermore, the link information option always shows empty name and locations fields, so its impossible to know which files I should attach if I would like to send them to print as links together with the .ai file. Even when I do know which file it is in, how should I collect them together so that there are no broken links on the other side?
I simply don't understand how to manage those links or whats the best way to avoid them. It has gotten to the point where I save each layer in Photoshop separately as .pdf and place them in illustrator manually, but there has to be an easier way. Even when saving in .tiff in photoshop and selecting "place" with the "link" option unchecked in illustrator, it will still place it as a link. On the other hand when placing pdf files in illustrator they import as "Non-native art" which as I read can also cause troubles with colors etc.. Can somebody please help me make sense of it???
I work in Windows 7 64 bit and have Adobe Design & Web Premium CS6.

When an Illustrator AI file is saved with PDF compatibility it contains of 2 forks, the one contains the whole file for editing in Illustrator (which makes it important ot choose the correct comptibility of Illustrator version) and the other contains the pdf part. If you use such an ai file with pdf compatibility to place in InDesign, Photoshop or even in Illustrator these programs use the pdf part.
The pdf part should be complete even if the linked files are missing, so it is possible to open an ai file in Acrobat or Reader. The pdf part is also a rich PDF which contains all coors and transparency.
From Illustrator CS6.1 forward it is possible to extract embedded images. And it is a good tradition in all programs to have all embedded files listed in the link panel.

Illustrator CS4 problem placing large files

I don't know if this is a new option I need to set in illustrator CS4 or if this is a bug but when I try to place large tif files into illustrator (larger than 15mb) it just doens't do anything. No error message or dialogue. Just acts like you never placed the file. Has anyone else experienced this problem?

When I get back to the States I will I am in Amsterdam today but I will look at it on wednesday but I have placed such fiels both flattened and layered tiffs.
The only thing it will not place is 16 bit tiffs, it should automatically convert them to 8 bit but let me see what it does with 16 buit tiffs that are linked.

Illustrator cs4 problem

I recently upgraded my late 2006 iMac to 4 gigs of RAM ( the computer however can only address up to 3GB with 4GB installed). All of the sudden Adobe Illustrator CS4 displays the dreaded spinning wait cursor once I open a new document after the program is launched after startup and login. This snag does not prevent me starting working with a new document but is nonetheless obnoxious. What is the root cause of the problem and is there any way fix it?

The first thing I'd try is Disk Utility-Repair Disk Permissions.
If that doesn't do it then do both a SMC and PRAM reset. Here are the instructions:
_SMC RESET_
• Shut down the computer.
• Unplug the computer's power cord and all other peripheral cables.
• Press and hold the power button for 5 seconds.
• Release the power button.
• Attach the computers power cable.
• Press the power button to turn on the computer.
_PRAM RESET_
• Shut down the computer.
• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
• Hold the keys down until the computer restarts and you hear the startup sound for the second time.
• Release the keys.
Roger

Photoshop to illustrator sizing problem

Hello All,
This should be fairly simple, but I haven't had this problem before. I have a photo that I need to increase the size of the canvass and add a black vignette around, then update this file in illustrator where it is placed. Every time I change the canvas size in photoshop and update in illustrator the photoshop image shrinks instead of getting bigger (I have not changed the dpi or anything else except the canvas size). I've adjusted many images in photoshop and brought them into illustrator with no problem. This is very strange....anyone have any ideas?
Thanks!
H

You can scale an image to whatever size you want in Illustrator. If you take an 8x10 image and scale it down 50%, no matter what you do with the image in photoshop, the graphic element in illustrator will stay as a 4x5 dimension. It's not often one would want the parameters they have designed in one piece of software to be affected by what they do to the elements in another piece of software!
Instead of simply updating the link to the image that is already placed in illustrator, you should place the image again (File-Place), and it will come in at 100% of it's (new) size, same as any other image.

Illustrator 10 problem

I reloaded my computer after a hard drive problem and now Illustrator 10 will only open previously created files from within Illustrator. If I try and open a file, I am told it is not a valad win32 application. Even I use "open with" the same problem occures. I have tried reloading the 1iiustratoe 10 application, with no help. Can anyone offer a suggestion.
Len

Len,
Have you updated to 10.0.03?
Edit: Presuming you have reformatted. Otherwise, you may need to uninstall and Move the folder

Illustrator CC problem

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