Illustrator CC randomly not opening file clicked on

I'm on OS 10.8.5 with the most recent version of Creative Cloud. Recently alot of files (.AI) will not open for me. Illustrator app opens or at least comes to the front but nothing ever actually opens. Illustrator does not show an error, crash or close. The problem is intermitent and a file that doesn't open at first WILL open if I close Illustrator and then re-open. Mail, VMWare Fusion Pro 5, Suitcase Fusion 6, Safari and TextExpander are normally, but not always, running concurrently.  I've repaired permissions and have Verdana & Tahoma installed. Anyone else having this issue? Thoughts?

Bagmakers,
No clue whether there is any help in the following, which is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Similar Messages

  • Illustrator randomly not opening file clicked on.

    I'm on OS 10.8.5 with the most recent version of Creative Cloud. Recently alot of files (.AI) will not open for me. Illustrator app opens or at least comes to the front but nothing ever actually opens. Illustrator does not show an error, crash or close. The problem is intermitent and a file that doesn't open at first WILL open if I close Illustrator and then re-open. Mail, VMWare Fusion Pro 5, Suitcase Fusion 6, Safari and TextExpander are normally, but not always, running concurrently.  I've repaired permissions and have Verdana & Tahoma installed. Anyone else having this issue? Thoughts?

    Hi BagmakersIT ,
    Welcome to Adobe Forums
    You can post your query on the Illustrator forums following the link mentioned below and the experts will help you there-
    http://forums.adobe.com/community/illustrator
    Let us know if that helps !
    Thanks
    Garima

  • Adobe Indesign & Illustrator CS6 will not open files off server after Mac Maverick update.

    I updated to Mac OS X Maverick and all the sudden my InDesign and Illustrator will not open files off of my works network.  I read somewhere about installing the new Java update may help fix it, but I tried it and it did not. I have restarted my computer and reset the connection to the server multiple times, but it does nothing.
    The exact message I get is:  "Cannot open the files "xxxx.indd" Adobe InDesign may not support the file format, a plug-in that supports the file may be missing, or the file may be open in another application"  I know for a fact that it is not open in another application so it is not that. I have tried multiple files on the server as well.
    For Illustrator, I try to open a file from the server and it just freezes and does not respond so I have to force quit.
    Does anyone have any suggestions? Please help!

    If you had asked before you did this I would have told you not to move to Mavericks unless you were prepared for problems. I’m not a proponent of upgrade installations for operating systems and there’s no way to eliminate that as the cause.
    That said, before you start erasing the whole machine, try uninstalling CS6 and then reinstalling it. You might want to run the cleaner tool after the uninstallation.
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Why is my Illustrator cs6 not opening files.

    I'm having a issue with Illustrator not opening files (eps or ai) either from the server or my desktop, opening original from Indesign, double clicking a file or from the menu 'open file'. I have to end up quitting Illustrator, then open the file from one of the methods above. Same days it all works fine then other days it doesn't. Quite confusing.
    I've uninstall then reinstall Illustrator previously and it seemed to work fine for a while then it started doing it again.
    And I've tried finding the info on the forums for Illustrator. If its there please point me to the right place.
    Illustrator CS6
    Mac running OS X 10.9
    10GB of Ram
    Please let me know if if more information is required.
    Regards
    Aaron Elmiger

    Aaron,
    Here is a list from easy to serious (note the Cleaner Tool as part of uninstalling and reinstalling in 6), and you may have some disturbance from other applications, see the usual suspects in Item 7) in 5), and 1) - 2) may be the first ones to try, before 3) and/or 4) ):
    The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator CC 2014 can not open file if you save that in Illustrator 8

    Hi,
    Illustrator CC 2014 can not open file again f you save that file in Illustrator 8. Using Illustrator CC 18.0.0
    TIA.

    Hi Imran,
    Can you please share your file (original source file which I can open in AI CC 2014 ) with me?
    I want to down-save that in Illustrator 8 and check that what is happening in this workflow.
    Thanks & Regards,
    Raghuveer
    [email protected]

  • Illustrator 6 does not open ai-files

    Hello,
    coming back to work monday morning Illustrator suddenly does not open ai-files (I worked with friday), which is a problem for me to say the least.
    All software is updated, I think I made an update friday actually.
    I get a dialogue box simply saying "An unknown error ocurred"
    Help?
    I use an iMac with OSX 10.8.3 and files are stored on a server, don't know the type. (Would not open files from desktop either.)
    Eivind

    Ookaaay, after a couple of restarts it works again.
    Weird.
    E.

  • I can not open files FH11, Is it because I have the trial version of Illustrator CC 2014?

    I can not open files FH11, Is it because I have the trial version of Illustrator CC 2014?

    FH support has been dropped in CS6.
    The FH plugin from tensai.co.uk should solve your problem.

  • Photoshop not opening files

    Photoshop CS5 will not open files. Occasionally if i try to open a .psd file that has already been created by double clicking on it in its folder, it will open but I will hardly be able to edit it. For example, the brush tool does not work, crop tool, resizing image etc. I had this problem 2 weeks ago. I uninstalled adobe creative suite, ran the adobe cloud cleanup tool and then reinstalled the programs and everything worked again. However after a week everything suddenly went back to the way it was again. Very frustrating! I might as well mention that at the same time as Photoshop "crashed" I also became unable to drag objects in Illustrator and InDesign.
    I am not very good on the technical side so I just copied all my performance info below. I am working from a laptop with a mouse plugged into the usb port. Is there any other details you need to know?
    Thank you in advance for your help!
    Alisa
    Component
    Details
    Subscore
    Base score
    Processor
    AMD Athlon(tm) II Dual-Core M320
    5.0
    3.0
      Determined by lowest subscore
    Memory (RAM)
    2.00 GB
    5.5
    Graphics
    ATI Mobility Radeon HD 4200
    3.0
    Gaming graphics
    894 MB Total available graphics memory
    3.4
    Primary hard disk
    199GB Free (254GB Total)
    5.8
    Windows 7 Home Premium
    System 
    Manufacturer
    LENOVO
    Model
    0873
    Total amount of system memory
    2.00 GB RAM
    System type
    32-bit operating system
    Number of processor cores
    2
    64-bit capable
    Yes
    Storage 
    Total size of hard disk(s)
    283 GB
    Disk partition (C:)
    199 GB Free (254 GB Total)
    Disk partition (D:)
    28 GB Free (29 GB Total)
    Media drive (F:)
    CD/DVD
    Graphics 
    Display adapter type
    ATI Mobility Radeon HD 4200
    Total available graphics memory
    894 MB
          Dedicated graphics memory
    256 MB
          Dedicated system memory
    0 MB
          Shared system memory
    638 MB
    Display adapter driver version
    8.681.0.0
    Primary monitor resolution
    1366x768
    DirectX version
    DirectX 10
    Network 
    Network Adapter
    Atheros AR8132 PCI-E Fast Ethernet Controller
    Network Adapter
    Broadcom 802.11n Network Adapter
    Network Adapter
    Microsoft Virtual WiFi Miniport Adapter
    Notes 
    The gaming graphics score is based on the primary graphics adapter. If this system has linked or multiple graphics adapters, some software applications may see additional performance benefits.

    With 2 gigs of RAM you are just too out of date for modern software.  Try bumping RAM up to max of 4 gigs. 
    Ideally you should be running the 64 bit OS with 8 gigs of RAM.

  • Adobe reader X will not open files on the web

    Adobe reader X will not open files on the web.  It works fine on off-line files.

    Hello Ray,
    Please try following steps:
    1. Run the installed Adobe Reader X.
    2. Click on Edit in the menu bar.
    3. Then click on Preferences in the drop down menu list.
    4. Click on the Internet category on the left pane.
    5. Now, make sure that Display PDF in Browser option is checked.
    If above steps doesn't work then let me know which Browser you are using, may be we have to do some settings there.

  • Adobe Illustrator CS6 will not open.

    I have a problem: the illustrator app will not open. I get the pop-up: To open "Adobe Illustrator CS6" you need to install the legacy Java SE 6 runtime. Click "More Info..." to visit the legacy Java SE 6 download website.
    Both clicking "More Info..." and "OK" only make the pop-up disappear, but lead absolutely nowhere.
    From Oracle.com I have already downloaded and installed 'jre-8u25-macosx-x64.dmg'. After install and restart i keep getting the same pop-up as before and i still can't open Ai. Any advice?
    MBP 5,5 13 inch, Yosemite

    hi,
    I updated from mavericks to Yosemite today which was a very bad idea. I had issues with my internal sound adapter and the system start is now very slow. I might going back to mavericks..
    However, I wish the above link you gave here would work. After clicking the blue download button nothing happens. Any other idea how I could go back from my actual java 8-31 back to java 6?
    Thanks, H

  • Adobe photoshop lightroom won't install on my Mac - error can not open file

    Adobe Photoshop Lightroom4 will not install on my Mac. "Error can not open file" when trying to open will installer. If I cannot get it to work I would like to return product.

    What version of Mac OS are you using?  What is the exact name of the file which you are double clicking on?  If you right click on the file and select Get Info what does it state under the Open With section?

  • I'm running OS X Yosemite, Version 10.10 My Adobe Illustrator CS6 is not opening. I have install the legacy Java SE 6 runtime, not working

    I'm running OS X Yosemite, Version 10.10 My Adobe Illustrator CS6 is not opening. I have install the legacy Java SE 6 runtime, not working
    Also when I click on More Info... button I  I get support.apple.com  website page, which is blank.  When I click on the OK button, same result.
    I need help with this,  is anyone  out there experiencing the same phenomena?

    How about this one
    Apple Java for Mac | MacUpdate
    or
    Java for OS X 2014-001

  • Book icon not opening when clicked

    I have an odd problem here.
    In my Contents tab on the left side, I have eight Book icons
    that, when clicked, open to reveal the Help topics inside them-
    just like any normal RoboHelp project would work. However, the very
    last Book icon in the list does not open when clicked. I checked
    the original file and all of the help topics are under the Book
    like they should be. When I compile the file and do a View Primary
    Layout, this last Book icon opens correctly. The problem only
    occurs once the project is built into the software I'm doing the
    Help for. When I move the Book icon up in the list (so it's not the
    last one anymore) it works correctly. But then the Book icon that
    becomes the last icon doesn't open when clicked. So whichever Book
    icon is last in the list doesn't open when clicked. Anyone have any
    clue what would cause this? Thanks alot.

    Hi Scott45 and welcome to the RH community.
    Have you tried deleting the book and adding it again? Also
    you can open the project's .HHC file in Notepad (or something
    similar) and check that the relevant TOC entry is displayed
    correctly there.

  • Could not open file error on Copy Express

    Hi Experts,
    Im using Copy Express to copy Item Master from origin db to target db.
    Right now, I am only copying 1 item (I have tried several and a variety, but still the same) and I hit a "Could not open file" error, it has some chinese characters. And I cant make out what is the meaning or why the error is appearing.
    Before this error, I also see a "XML ERROR" on the status that dissappear very quickly upon showing. Then next is this error message.
    [Click here to view screenshot|http://www.flickr.com/photos/45736280@N07/5077898618/sizes/l/in/photostream/]
    Please help and Thanks!
    Warmest Regards,
    Chinho

    Hi,
    The item is able to copy using copy express but you must make sure that there is no exclamation sign before run it.
    The maximum item can be copied is limited in the copy express. it is just only 2,000 items.
    I suggest to use data transfer workbench.
    JimM

  • InfoSpoke fails with message "Could not open file on application server"

    BW Experts,
    I created an InfoSpoke that is configured to extract to a flat file. The name of the file is specified using a logical filename. During extraction, the infospoke reports the error message "Could not open file on application server" adnd  marks the extraction process as red(failed). I have tried to run the InfoSpoke in background mode and in dialog mode and the same error appears. After i run in dialog mode, i checked SU53 for authorization errors and did not find any. I also tried changing the Logical filename setup in transaction FILE to a more "friendly" directory in which i'm sure i have authorizations (e.g. my UNIX home directory) and im still getting errors.
    Can you please share your thoughts on this? Any help will greatly appreciated. I also promise to award points.

    Hi Nagesh,
    Thanks for helping out.
    If i configure the InfoSpoke to download to a file using "File Name" option and also check the "Application server" checkbox, the extract works correctly (extraction to the defualt SAP path and filename=infospoke name). If i configure the InfoSpoke to download to the local workstation, the InfoSpoke also works correctly. It's only when i configure it to download to the application server and use the "Logical filename" option, that i encounter a failed extract.
    Here are the messages is the Open Hub Monitor:
    (red icon) Request No.147515
    0 Data Records
    Runtime 1 sec.
    (red icon)Run No. 1
    0 Data Records
    Runtime 1 sec.
    Messages for Run
    Extraction is running RSBO 305
    Could not open file on application server RSBO 214
    Request 147515 was terminated before extraction RSBO 326
    Request 1475151: Error occured RSBO 322
    If i clink on the error message, no messages nor clues are displayed. Note, this is a new InfoSpoke that is currently in the dev system.
    Please help.

Maybe you are looking for

  • Jabber for Windows cannot control 8841 desk phone

    Hello Team, We have a problem with desktop phone control in case of 8841 phone. When the user try to switch to the 8841 phone in Jabber then we got the following error message in the log:  2014-11-07 09:39:53,855 ERROR [0x00000298] [ice\TelephonyAdap

  • Why Can't I Install Final Cut Studio?

    I have a MacBook Pro which is about 12 months old. It has a 2.66GHz Intel Core i7 Processor and 8G of RAM. I have been trying to install Final Cut Studio 5.1. Yeah I know that is an OLLLLLLLLLLLD version. Why I chose not to update is neither here nor

  • Aperture 3 Library grew by hundreds of gigs...what did I do or not do?

    I upgraded to A3 and "upgraded" my library. No problems other than very slow (I'm assuming a faces and preview generation issue as I have over 600gigs of exposures). I tried to update my vault and received a message that I needed over 400gigs! I have

  • External drive addition

    I recently purcahsed an internal hard drive with a external hard drive enslosure to attach to my Mac Mini. Unfortunately, I didn't realize the hard drive was an SATA which didn't connect to the IDE connector in the enclosure. So, I purchased another

  • 30-weeks cash flow

    Hi Cash Management Guru, How can I use the cash flow report to indicate 30 weeks cash flow, which parameters or configuration can help me, thanks. Regards, Kick