Illustrator CC randomly not opening file clicked on
I'm on OS 10.8.5 with the most recent version of Creative Cloud. Recently alot of files (.AI) will not open for me. Illustrator app opens or at least comes to the front but nothing ever actually opens. Illustrator does not show an error, crash or close. The problem is intermitent and a file that doesn't open at first WILL open if I close Illustrator and then re-open. Mail, VMWare Fusion Pro 5, Suitcase Fusion 6, Safari and TextExpander are normally, but not always, running concurrently. I've repaired permissions and have Verdana & Tahoma installed. Anyone else having this issue? Thoughts?
Bagmakers,
No clue whether there is any help in the following, which is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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Illustrator randomly not opening file clicked on.
I'm on OS 10.8.5 with the most recent version of Creative Cloud. Recently alot of files (.AI) will not open for me. Illustrator app opens or at least comes to the front but nothing ever actually opens. Illustrator does not show an error, crash or close. The problem is intermitent and a file that doesn't open at first WILL open if I close Illustrator and then re-open. Mail, VMWare Fusion Pro 5, Suitcase Fusion 6, Safari and TextExpander are normally, but not always, running concurrently. I've repaired permissions and have Verdana & Tahoma installed. Anyone else having this issue? Thoughts?
Hi BagmakersIT ,
Welcome to Adobe Forums
You can post your query on the Illustrator forums following the link mentioned below and the experts will help you there-
http://forums.adobe.com/community/illustrator
Let us know if that helps !
Thanks
Garima -
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http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Why is my Illustrator cs6 not opening files.
I'm having a issue with Illustrator not opening files (eps or ai) either from the server or my desktop, opening original from Indesign, double clicking a file or from the menu 'open file'. I have to end up quitting Illustrator, then open the file from one of the methods above. Same days it all works fine then other days it doesn't. Quite confusing.
I've uninstall then reinstall Illustrator previously and it seemed to work fine for a while then it started doing it again.
And I've tried finding the info on the forums for Illustrator. If its there please point me to the right place.
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Regards
Aaron ElmigerAaron,
Here is a list from easy to serious (note the Cleaner Tool as part of uninstalling and reinstalling in 6), and you may have some disturbance from other applications, see the usual suspects in Item 7) in 5), and 1) - 2) may be the first ones to try, before 3) and/or 4) ):
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
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Component
Details
Subscore
Base score
Processor
AMD Athlon(tm) II Dual-Core M320
5.0
3.0
Determined by lowest subscore
Memory (RAM)
2.00 GB
5.5
Graphics
ATI Mobility Radeon HD 4200
3.0
Gaming graphics
894 MB Total available graphics memory
3.4
Primary hard disk
199GB Free (254GB Total)
5.8
Windows 7 Home Premium
System
Manufacturer
LENOVO
Model
0873
Total amount of system memory
2.00 GB RAM
System type
32-bit operating system
Number of processor cores
2
64-bit capable
Yes
Storage
Total size of hard disk(s)
283 GB
Disk partition (C:)
199 GB Free (254 GB Total)
Disk partition (D:)
28 GB Free (29 GB Total)
Media drive (F:)
CD/DVD
Graphics
Display adapter type
ATI Mobility Radeon HD 4200
Total available graphics memory
894 MB
Dedicated graphics memory
256 MB
Dedicated system memory
0 MB
Shared system memory
638 MB
Display adapter driver version
8.681.0.0
Primary monitor resolution
1366x768
DirectX version
DirectX 10
Network
Network Adapter
Atheros AR8132 PCI-E Fast Ethernet Controller
Network Adapter
Broadcom 802.11n Network Adapter
Network Adapter
Microsoft Virtual WiFi Miniport Adapter
Notes
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Hi Experts,
Im using Copy Express to copy Item Master from origin db to target db.
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[Click here to view screenshot|http://www.flickr.com/photos/45736280@N07/5077898618/sizes/l/in/photostream/]
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