Illustrator CC will not download.
Illustrator CC corrupted and requested to be re-installed. I Un-installed using the programs Un-install and now the folder is lacking Illustrator CC and the program will not download. It switches to the Menu Creative Cloud Drop Down. Help!
Bob,
It may be worth running the Cleaner Tool before trying to reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Apart from that, it may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
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Illustrator for PC will not download. All other apps, no problem
Illustrator for PC will not download. All other apps, no problem
Buttonsandbows and Alayne I would recommend reviewing the installation logs to determine the specific error that you are experiencing. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific error messages to this discussion.
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I purchased this CS6 product and have been unable to use it. What's the problem with the error? I know I'm not the only one who has experienced this. I just got off the phone with Apple and they helped me install Java but Illustrator still will not launch. I'm a designer and have work to do. Someone, please help! Thank you.
Hi,
If you are on MAC 10.7 or 10.8. Try the following steps:
Step 1. Download Apple Java 2013-002 for OS X 10.7 and 10.8 from location: http://www.macupdate.com/app/mac/39490/apple-java
Step 2. Install this JAVA version using the DMG file.
>>> Once the installation gets completed a “Software Update” dialog gets displayed which says that “To open ‘Adobe Illustrator CS6’ you need a JAVA SE 6 runtime…..”
Step 3. Click on the “Install” button on the “Software Update” dialog
Step 4. Launch AI
Let me know the end results.
With Best Regards,
Raghuveer -
Adobe Illustrator CS6 will not open.
I have a problem: the illustrator app will not open. I get the pop-up: To open "Adobe Illustrator CS6" you need to install the legacy Java SE 6 runtime. Click "More Info..." to visit the legacy Java SE 6 download website.
Both clicking "More Info..." and "OK" only make the pop-up disappear, but lead absolutely nowhere.
From Oracle.com I have already downloaded and installed 'jre-8u25-macosx-x64.dmg'. After install and restart i keep getting the same pop-up as before and i still can't open Ai. Any advice?
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I updated from mavericks to Yosemite today which was a very bad idea. I had issues with my internal sound adapter and the system start is now very slow. I might going back to mavericks..
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The lateste "upgrade" for Indesign will not download using the Creative Cloud app.
It starts and then I get a download failed message
I tried inserting the image but it will not stick error U44m11210 unable to extract downloaded files, press retry to download again
When I press retry the same error just keeps happening again and again.
When you click the support button you end up in Adobe;s support hell. You go in circles and dead ends and at best you get one of those online morons in India or somewhere who are so useless you want to go postal!!!! ;-)
It is like being caught in those voice mail traps where you keep pressing buttons which only give you more buttons for ever
DAMNED SOBS ARE REALLY GOOD AT TAKING MY MONEY EVERY MONTH THOUGH!
I tried inserting the image but it will not stick error U44m11210 unable to extract downloaded files, press retry to download again
When I press retry the same error just keeps happening again and again.This is the transcript from Adobe, hope this helps future stumblers:
You are now chatting with 'Naveen'
Naveen: Hello. Welcome to Adobe Technical Support.
Me: hi
Naveen: Hi Chris,
Me: Hi Naveen
Me: I'm having trouble downloading indesign via CC. Is there a direct link to a DMG?
Me: hello?
Naveen: As I understand that you are unable to download Indesign the download does not pass after 42% is that right?
Me: yup
Me: it's done that for months
Naveen: Thank you for confirming.
Naveen: I will be glad to check and help you in this issue.
Me: I have the latest version of CC
Me: it updated earlier, still no luck
Me: your forum seems to have people having similar issues but i was emailed to use this service
Naveen: Do you get any error message?
Me: nothing
Me: it just has a progress bar of 42% and the top reads Installing Indesign CC (42%)
Naveen: In this case I will provide you the steps to troubleshoot this issue.
Me: OK?
Naveen: 1. In Finder, click on Go > Go to Folder, type /tmp and hit enter.
Me: ok
Naveen: Delete all files inside the tmp folder.
Me: ok done
Naveen: 2. In Finder, click on Go > Go to Folder, type ~/library and hit enter.
Me: yup
Naveen: In there open Preferences folder and trash Adobe folder and all com.adobe.* files
Me: just "adobe" and any com.adobe files?
Me: Will I loose my config?
Naveen: No, you can delete the Adobe files in it.
Me: ok
Me: done
Naveen: 3. In Finder, click on Go > Go to Folder, type ~/library/ and hit enter.
Me: ok
Naveen: In there open Caches folder and trash Adobe folder and all com.adobe.* files
Me: done
Naveen: 4) Navigate to Macintosh HD/Applications/Utilities/Adobe Installers/ , in there locate all Adobe uninstaller files and use the same to uninstall all Adobe products except Creative Cloud Desktop application.
Me: hang on, i don't want to have to download photoshop and illustrator again
Naveen: That's fine, you no need to uninstall photoshop and illustrator.
Me: so that just leaves the extension manager and CC?
Naveen: Yes.
Me: run them?
Me: but you said don't do that to CC?
Naveen: Yes.
Naveen: 5) Using Finder, navigate to Macintosh HD>Library>Application Support/Adobe and rename Adobe PCD folder to Adobe PCDold,
Naveen: Caps folder to capsold and backup folder to backupold.
Me: ok
Me: done
Naveen: Please sign out for your CC desktop app by clicking on gear icon, click on preference tab and then select account to sign out of your CC.
Me: ok done
Naveen: Sign in again and try installing Indesign again from CC desktop app and let me know if you still get stuck at 42%
Me: Ok cool, thanks Naveen -
Podcast episodes will not download from podcast stream
I have set up a podcast on my website to download sermons. I created the xml file which I tested in my feeds section of my browser. The xml file works perfectly there in that all the episodes are listed with thier respective audio files. If you click on the actual audio file it downloads the way that it should and plays. I copied the xml file location and went into Itunes and chose subdcribe to a pod cast. It asked for the url which I pasted the xml file location. Itunes displayed all of my episodes the way that it should. The problem then starts. When I click on an episode to download the audio file the episode name flashes for a second or 2 in the window on top and then nothing. The audio file will not download on any of the episodes. It lists them all but other then that I can't do anything with them. My xml file location is: http://www.stpaulsconway.org/stpaulssermons.xml What could I possibly be doing wrong?
Glad to hear that you have solved your problem.
May I suggest that if you have any further questions regarding Podcasts that you are producing, that you post the question in the Producing Podcasts community, where people with more specific knowledge will be sure to help you.
Producing Podcasts is listed under Apple Support Communities/iTunes/Producing Podcasts:
https://discussions.apple.com/community/itunes/producing_podcasts -
I cannot get itunes to download to my desktop and will not download music from my library.
rubicon53 wrote:
I just bought a new laptop and my ipod nano will not stay connected to my computer.
I cannot transfer any of my songs to my new laptop
How to use your iPod to move your music to a new computer -
I purchased a song from iTunes store but it will not download. I keep getting an error code
Recently the songs I puchase from Itunes store will not download to my computer. I keep getting an error message... something about check my internet connection. I can download purchased songs on my other Apple devices on the same network. So I think there is something wrong with my settings. Can anyone help? Thank you.
iTunes: Advanced iTunes Store troubleshooting - http://support.apple.com/kb/TS3297 > Specific Conditions and Alert Messages: (Mac OS X / Windows) - includes list of iTunes error codes
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App will not download to iPad when purchased from App Store - stuck with Cloud icon
Device : iPad Air 32gb wi-fi model (not cellular data)
OS version : 7.1.1 (up to date)
Location : UK
Problem : App will not download to iPad when purchased from App Store - stuck with Cloud icon
Last night I tried to download an app over wi-fi onto my iPad Air, but the app did not install.
I have plenty of space (the app is 24.1mb, I have 3.4gb free space) and there are no restrictions whatsoever on my iPad - no blocks on App store purchases, no age-related restrictions, no country restrictions etc.
Normally from the App Store page you would tap the price (in this case the app was free), enter your iTunes password, and the app would download.
Also a new icon appears on the home screen and a circle shows the progress of the download.
However this did not happen.
Instead I have the Cloud icon (the one that shows when you have bought an app but it is not currently installed on your device) and a message that says "You've already purchased this, so it will be downloaded now at no additional cost".
If I press OK I am then prompted to enter my iTunes password, the Cloud symbol briefly changes to a circle (and I mean for a split-second, like the blink of an eye) and then the Cloud symbol appears again.
The app does not download - in fact it does not even *attempt* to download.
I have tried this >20 times now and it always occurs excatly like this.
After Googling this problem (which seems common) and reading over a dozen threads on this forum plus Apple's own official support pages, this is what I've tried:
I can re-download other apps that I have previously purchased on this iPad, with no problems.
I purchased another app on my iPhone 5 and was then able to download onto my iPad with no problems.
I have reset my iPad >5 times - both by pressing/holding the home/power buttons, and also a full switch off and restart.
I have logged out of my iTunes account on the iPad, and logged back in.
The wi-fi is Virgin Media fibre optic broadband with a verified speed of 20 meg (confirmed by Speedtest) plus an 802.11-n Belkin router and my iPad will happily load web pages, stream videos on YouTube, download other apps etc.
I have reset/rebooted my internet connection
In an attempt to eliminate by broadband connection from the possible causes, I have switched off my router, linked my iPad to the hotspot feature on my iPhone and tried to download the app over cellular data, but still cannot download the app.
I have tried on 2 other wi-fi networks but still cannot download this one app.
My iTunes account has a cerdit balance from an iTunes card, but the app was free anyway
Nothing I try will download the app in question.
The app is iPad only, so I cannot install on my iPhone to try and kick-start the process.
I guess I could install the app on my computer and then sync the iPad, but that's *working around* the problem - it's not *fixing* the problem.
(Since getting the iPad I use almost never use my computer. And anyway what if I did not have a computer? Didn't iOS go "PC-free" with version 5?)
I would like to call Apple but my 90-day telephone support has expired (the iPad is around 6 months old) and I don't want to buy Apple Care for this one problem.
I can't make it to an Apple Store to speak to a Genius.
Bearing in mind the list of things I've already tried, what do I do next?
Thanks in advance for any support.Hi there.
Thank you very much for your quick reply, it's really appreciated.
No need to apologize, I actually found the phrase "If your iPad ever craps the bed" amusing under the circumstances
I checked the list of installed apps like you suggested (Settings>General>Usage>Storage>Show all apps) but this problem app is not in the list. I have also swiped down on the home screen to search for it, but again it does not show.
While it has not let me download the app (and I just tried it again) it has helped me to eliminate a few things from the list of what to try, and I can definitely conclude that it has not downloaded.
I guess I need to fire up my PC and download it / sync my iPad.
Thanks again for your help -
Hello, I have songs that show they are "Waiting" for download from the cloud but they are greyed out. Some songs in one album are done others in the same album will not download. It is not a time function because i have been working on this for weeks. I have allowed my compter to run for days and the songs are still not accessible. I have a Match subscription and Match is working. If I click on the "Genre" link the greyed out songs show that they are ready for download from the cloud but I cannot download them. I have downloaded over 1500 other songs, so I am trying to understand what is going on here. I would appreciate any help anyone can give me.
ThanksI did think about that and if I have to I will do that, however there are about 50 songs. I have closed and reopened iTunes several times and I am sure that I have the latest version. It fails right away but I can click on the cloud download icon and download the song that it failed on ... therefore it is not that song "or any one song" causing the issue. Any ideas?
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It says "this device is already associated with another apple ID" and it will not download previous purchases. This is a new iPad 4 as my last iPad 4 was stolen. How can I fix this issue, can I fix this issue?
Go to Settings > General > Reset > Reset and Erase all Content
This returns the iPad to its original state then setup the iPad as new. -
I have an ipad2. When connected to my wifi at home it will not download you tube videos for easy viewing. Do I need to upgrade my connection speed? Would 3 Mbps be enought or do I need to go to 6 Mbps. I mainly use my ipad to view emails, browse the internet and watch you tube videos.
thanks - MichelleWelcome to Apple Support Communities.
There are a number of factors in the 'speed' equation. Any or all of them can affect the 'observed' speed of your connection.
1. Are you in a neighborhood full of WiFi routers (and thus, lots of WiFi interference)? I can 'see' at least 22 other WiFi routers from my living room!
2. What is the maximum connect speed and band and bandwidth available from your wireless router. Is it 802.11n or the older 802.11a/b/g? 300Mbits or 150Mbits? 2.4Ghz or 5Ghz or both? Does your router measure (QoS) Quality of Service and can it change 'channels' automatically?
3. What is the observed strength of your wireless connection? Are you getting at least 80% signal when connected? Are there other people in your family also using significant bandwidth at the same time (Netflix, streaming video, streaming audio, game systems)
4. What is the "advertised" speed of your current ISP connection?
5. What is the measured throughput of your current setup. Go to speedtest.net or use the free speedtest.net app available in the App Store. Try several times, from different locations in your home, and at different times of day and night.
I have AT&T DSL advertised at 3Mbit/sec down and 512Kbit/sec up. My Speedtest.net measured throughput is about 2.4 Mbit/sec downstream and upstream is about 0.4Mbit/sec. I'm using a Motorola Netopia 2210-2 DSL modem. I have no problem viewing YouTube videos and other mobile video content on the iPad 2. I'm connected wirelessly to a D-Link DIR-655 Gigabit router rated at 150Mbps at 2.4Ghz (only) with 802.11 b/g/n enabled. The interior of my home is within a range of 30-50 feet from the router and no more than 1 wall. It is a single level concrete slab foundation of about 1500 sq. ft. with cathedral ceilings. I have successfully streamed ESPN3.com on my MacBook at the same time my son was streaming another ESPN3.com game on his MacBook Pro. I've streamed YouTube videos while my son was watching a NetFlix movie on his Wii game system. He's also successfully used Skype for extended 'teleconferences.' None of my devices are connected to HDMI on a large screen TV. 95% of the time, I can do iChat video without any signal breakup to my son (who is at a college with a Gigabit (1000Mbit) wired connection!). 5% of the time the connection drops. We haven't tried FaceTime (designed for mobile connections to be much less bandwidth-intensive, from what I understand) simply because we both have iChat on our computers.
So for me, a 3Mbit DSL connection is absolutely adequate, given all the other parameters mentioned. As the car manufacturers say, "Your mileage may vary."
Message was edited by: kostby -
Itunes app will not download after 1+ months
So I downloaded an app to itunes (that I paid for thank you very much in case anyone thought I stole it) and it will not download onto my iphone 4. I have downloaded other apps from itunes that have downloaded successfully. Every time I try to download it, the error message that comes up says that I need to update my iphone software. To add to this frustration I just became a member of the Apple Iphone Family by upgrading to an iphone about two months ago so I mean come on, how much newer does my iphone software need to be if I just got the phone two months ago?? And to add to the frustration, I cannot call from another phone to solve this problem eventhough apple care says I need to so I can solve this problem.
So help a guy out here Apple Family. How do I solve this problem without doing a system restore and wiping out all my music and files?Well, what version iOS do you have? What version does the software require? Have you tried contacting the developer?
Doing a restore only deletes them from your device. Simply re-installing them via iTunes solves the problem of "wiping out all my music and files" -
I wand to use Thunderbird to back up and purge old emails from an account via POP3. This account is accessed by other users using IMAP on their computers and phones.
I want to archive and purge old messages from the server using Thunderbird. But, it will not download messages that apparently are marked as read on the server via IMAP.Pop mail accounts must be set up to 'leave messages on the server'.
check this before using.
* Tools > Account Settings > Server Settings for the mail account
or
* menu icon > Options > Account Settings > Server Settings for the mail account
select: 'leave messages on the server'
optional: select: 'for at most xx days' this will delete anything older than specified number of days select 'Until I delete them' when you delete an email it will be deleted off the server.
click on Ok to save settings.
Pop mail accounts only look at Inbox and download whatever has not been previously downloaded regardless of whether it has been read or not. They cannot access nor download from any other folder on the server.
If you wanted to download emails in other fodlers, you would have to move emails into the Inbox in order to download them and this may not be very practical in your situation.
What you can do is synchronize your IMAP folders to get a copy downloaded to your IMAP mail account.
Then go into 'offline' mode to stop any further synchronizing as synchronized folders do get updated.
MozBackup tool could now be used to backup the Profile as synchronising created mbox files which contain emails.
You can also do the following to get a copy outside of the IMAP mail account:
Create the same folders in 'Local Folders'.
Then right click on email and 'copy to' and select Local Folders and the folder you require.
Putting a copy in Local Folders means these emails are also on your computer and they are not influenced by anything you do in the IMAP folders.
You would need to backup emails in these folders.
See info:
* http://kb.mozillazine.org/IMAP_backup
MozBackup:
* http://mozbackup.jasnapaka.com/
ImportExporttool:
* https://addons.mozilla.org/en-US/thunderbird/addon/importexporttools/ -
Itunes 10.5 will not download on windows 64bit
im seeing lots of this. 10.5 will not download onto my comp. i have 64bit windows 7. tryed everything. keep getting same error message,
There is a problem with the windows installer package. A program for this install to complete could not be run.
I uninstalled itunes from computer, tryed again. and nothing. same thing.
had to re-download 10.4.1 which downloaded with no problem.
what is goin on with this new update?I saw it in the forum yesterday! I had to dig to find it... but then I come here today and I see so many people having the same issue... so I made a thread that has the solution as the first post and replied to some other peoples' threads.
I don't really know why iTunes 10.5 has this problem, but this fix seems to always do the trick!
Hopefully Apple can find the root of the problem so people don't have to do this in a future iTunes release. It must have something to do with the push notification system they added to iTunes. (In iTunes 10.5, your computer connects to Apple's Push Notification System so that it can know when your iPhone is on the Wi-Fi network and also to advertise when the computer itself is on the network. It also receives requests to sync via Wi-Fi this way as well...)
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