Illustrator CC won't open on Yosemite.

Hello I recently purchased the CC suite on a student payment plan. I primarily use Premiere, Photoshop and After Effects. Today I tried opening Illustrator for the first time and I'll get it to open but once I click create or hover over any of the menu options; it instantly closes and and gives me "Adobe Illustrator CC 2014 quit unexpectedly."
I do not have ExtensisFontManagementAICC2014.aip so I'm not exactly sure what the problem is.
(As a reference to this similar problem Adobe Illustrator CC 2014 quit unexpectedly. )
Hoping to get some answers!
Thanks for reading this.

Try removing any third party plugins you have installed on Illustrator. That may be the issue.

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My adobe illustrator cc won't open files

Hey every one
When i open Ai file my adobe illustrator cc won't open the but for other file is good like JPG can you tell me how to fix it ??
and thanks

ConK,
Did you use the full three step way?
Uninstall, run the Cleaner Tool, and reinstall?
http://www.adobe.com/support/contact/cscleanertool.html

Adobe Illustrator CS6 won't open in Mac 10.10 without Java SE 6 Runtime. Where do I get it.

Adobe Illustrator CS6 won't open in Mac 10.10 without Java SE 6 Runtime. Where do I get it.
I went to Jave and downloaded the latest version of Java 8 Update 31 for Mac, but it still won't open.

dchasin,
You may be able to get round the legacy JAVA requirement as follows:
Create empty folders at “/System/Library/Java/JavaVirtualMachines/1.6.0.jdk” and “/System/Library/Java/Support/Deploy.bundle”, to make Illustrator use Jave SE 8 as it should.
The solution was presented by Kals in post #7 here:
https://forums.adobe.com/thread/1637908
Here are download sites:
Win:
http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase6-419 409.html
Mac:
http://support.apple.com/kb/DL1572
Some have found that the page may turn up blank to start with, so it may be necessary to reload the page.
Others have found that it may depend on browser. Specifically, a switch from Safari has solved it in one case.

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Mylenium

Illustrator CS6 won't open additional files after 30 minutes use

Illustrator CS6 (on an iMac, OS X Yosemite, Version 10.10) sort of freezes up after I've been using it for about 30 minutes - it won't open or create additional files or copy/cut/paste objects.
It did this with OS X Maverick as well. I tried uninstalling the software and reinstalling it.
The only way I can fix this issue is to save all opened windows and quit Illustrator. When I reopen it, it seems fine but it freezes up again every hour or so.
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Hello worksmc,
I looked at the above snapshot and it helps a bit but would like to know if above snapshot is at the state when the AI stops opening the Ai files? If not, then please attach the one for that state as that would really debugging the issue.
Btw, what type of files do you open for the first half 'n hour? What kind of objects are in those files? Do you keep the multiple documents open, if yes, then how many are these?
Appreciate your understanding!
Thanks,
Dhirendra

Illustrator CC won't open

Hi-- I just tried to open AI from Creative Cloud and it won't open. This may have had to do with a cleanup operation I did yesterday.
Here's the problem report. I have no idea what to make of it. Can anyone help?
Process:         Adobe Illustrator [17722]
Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         723 (16.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [182]
Date/Time:       2013-04-23 19:48:17.982 -0700
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report:          6879591 sec
Crashes Since Last Report:           14
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      FC1DFBF2-DA91-4847-BAE9-420962C3BE9D
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/WRServices.framework/Versions/A/WRServices
Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Reason: image not found
Binary Images:
       0x100000000 -        0x10187afe7 +com.adobe.illustrator (723 - 16.0.0) <56C7F62E-CB0E-7436-3938-A3E667A2274C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
       0x101abe000 -        0x102803ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
       0x102816000 -        0x102884fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
       0x1028d8000 -        0x1028dafff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
       0x1028df000 -        0x10293cff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.722) <DAF9D4A3-5A37-2550-D7E6-DDCED7B15830> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
       0x102963000 -        0x1029c8ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.722) <FFD7F1F4-6646-6E53-2C27-6F1833B7D840> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
       0x1029f6000 -        0x1029f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.722) <88F53468-DA62-3334-1187-61752A380FFE> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
       0x1029fa000 -        0x102b73fff +com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) <48C7C467-93A7-F609-1083-D0DD3C0B8988> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
       0x102b86000 -        0x10318efff +com.adobe.AGM (AdobeAGM 4.26.20.20990 - 4.26.20.20990) <8F9BD5CF-287E-9EF1-926D-728359878CAC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x10322a000 -        0x10326cff7 +com.adobe.ARE (AdobeARE 1.5.02.20990 - 1.5.02.20990) <2FF36232-F715-2228-ACC0-BABFC0D6F779> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
       0x103274000 -        0x10336efe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
       0x103412000 -        0x103431fff +com.adobe.BIB (AdobeBIB 1.2.02.20990 - 1.2.02.20990) <84AEC009-ED37-875D-BA3B-19FF2A53F9EF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
       0x103438000 -        0x103460ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4D9551F1-B07C-3BAF-0CED-1F83C866BCAA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
       0x103467000 -        0x1037cbff7 +com.adobe.CoolType (AdobeCoolType 5.10.34.20990 - 5.10.34.20990) <3D5F8577-39F8-D1D0-81FE-6DC4203A9719> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x103817000 -        0x103c5dfff +com.adobe.MPS (AdobeMPS 5.8.0.24821 - 5.8.0.24821) <E8E87710-F66B-32B5-97C6-A35D20867697> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
       0x103cda000 -        0x104dd8fef +com.adobe.psl (AdobePSL 13.0.0.21041 - 13.0.0.21041) <910C283A-607C-F863-97EF-07FB2EEB38AD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
       0x104f99000 -        0x104ff9ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
       0x105003000 -        0x1050bbfe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
       0x1050ee000 -        0x105198fe7 +libicucnv.40.0.dylib (40.0.0 - compatibility 40.0.0) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
       0x1051bf000 -        0x1052fffe7 +libicui18n.40.0.dylib (40.0.0 - compatibility 40.0.0) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
       0x10537e000 -        0x105480fef +libicuuc.40.0.dylib (40.0.0 - compatibility 40.0.0) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
    0x7fff64501000 -     0x7fff64535baf dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
    0x7fff81a0b000 -     0x7fff81a0bfff com.apple.Carbon (153 - 153) <C1A30E01-E113-38A0-95CA-99360F92A37A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff8293c000 -     0x7fff8293cfff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x7fff8660d000 -     0x7fff86926fff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff86b66000 -     0x7fff86b66fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff891ba000 -     0x7fff89317fff com.apple.audio.toolbox.AudioToolbox (1.7.3 - 1.7.3) <5F1E4695-BC74-3ADD-8345-627BCD68201A> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x7fff89487000 -     0x7fff89487fff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x7fff8cc96000 -     0x7fff8d89cfff com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.62f7
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: hub_device, apple_vendor_id, 0x9130, 0x26400000 / 3
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x26430000 / 5
USB Device: USB Internet Phone by TigerJet, 0x06e6 (Tiger Jet Network, Inc.), 0xc200, 0x26432000 / 7
USB Device: My Passport 071A, 0x1058 (Western Digital Technologies, Inc.), 0x071a, 0x26433000 / 6
USB Device: Apple Cinema Display, apple_vendor_id, 0x9222, 0x26420000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x06300000 / 2

plus one on installing uninstalling reinstalling deleting prefs repairing permissions. This is the error I get:
1/9/14 10:50:01 AM
[0x0-0x2d02d].com.adobe.illustrator[282]
Thu Jan 9 10:50:01 debs-computer-2.local Adobe Illustrator[282] <Error>: kCGErrorInvalidConnection: CGSGetCurrentCursorLocation: Invalid connection
1/9/14 10:50:01 AM
[0x0-0x2d02d].com.adobe.illustrator[282]
Thu Jan 9 10:50:01 debs-computer-2.local Adobe Illustrator[282] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
1/9/14 10:50:01 AM
[0x0-0x2d02d].com.adobe.illustrator[282]
Thu Jan 9 10:50:01 debs-computer-2.local Adobe Illustrator[282] <Error>: kCGErrorInvalidConnection: CGSGetCurrentCursorLocation: Invalid connection

Mail won't open after yosemite update

I updated my macbook pro last night to the yosemite version 10.10.3 and my mail app won't open anymore and i get the following message:
"The last time you opened Mail, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again?".
I followed the advice on similar post about using disk utility, restoring using time machine, removing the mail file from the library and copying it to the desktop, but nothing works.
Need help please

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to launch Mail. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Mail won't open after yosemitie update

Hi All
Running a 2011 macbook pro. Just upgraded to Yosemitie. I now have two issues:
1. In iCloud, it will not let me log out of my old account (old email address that i no longer own). It tells me i need to open mail then try again.
2. When i try to open mail it won't open and i get an error message and report that is sent to Apple.
Can anyone help please? Low tech answers if possible

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try to launch Mail. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Adobe Illustrator CC Won't Open

Hello there. I recently purchased Creative Cloud (roughly 2 weeks ago) and downloaded Adobe Illustrator CC. For the past 2 weeks that I've had Adobe Illustrator, it's worked perfectly fine. But now, for no reason that I can find, it won't open. Everything else Adobe works just fine, but Illustrator won't (for whatever reason). After continuously trying, and it not working, I decided to uninstall it and reinstall it - still doesn't work. I opened up the Task Manager, and saw that it would open up in the background processes, but no matter what I do, it won't actually OPEN. Has anyone else had this problem, and if so, how do I fix it?

ConK,
Did you use the full three step way?
Uninstall, run the Cleaner Tool, and reinstall?
http://www.adobe.com/support/contact/cscleanertool.html

Keynote 6.5.2 update won't open with Yosemite 10.10.2

Keynote 6.5 won't open even though I've updated it from 6.2.2. My OS X version is Yosemite 10.10.2. I get the error: Install the latest version of OS X, then download the latest version of Keynote from the Mac App Store. I have done all possible updates and restarted my computer and still this error happens. On my other computer with OS X 10.10 Keynote 6.5 opens just fine. How do I fix the problem with it not opening in 10.10.2?

Hello gradinc,
It is hard to say what this could be. If you are still getting prompts to upgrade Keynote, it may be trying to open an older version. I would try and delete Keynote and then download it again. I would also try to open it within Launchpad or opening it directly from the Mac App Store to see if the error comes up again. If it does let me know.
OS X Yosemite: Install, update, and uninstall apps
https://support.apple.com/kb/PH18752
Regards,
-Norm G.

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I have had a problem recently of large EPS files not opening in CS3 on my new work PC.
The following error comes up when I try and open the file:
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When I click Okay, I'm greeted with either a completely blank page, or a page where some elements are missing - usually embedded images, which are presumably what's causing the problem.
Before you ask, I've tried the following:
Placing the unlinked EPS into a new document - no love.
Placing the EPS in InDesign and exporting - I just get a blank, grey image and a file that won't open.
Opening the EPS in Acrobat - again, no love.
If I PLACE the file in a new document as a LINK, I get a preview image - it's when I try to embed it that it fails.
Now, I'm not after a way to fix my file, because I know it's corrupted and probably can't be saved. What I would like to know is why it keeps happening and how can I stop it?
I've noticed that it happens mainly when I place large image files into a document. I've also noticed, after some testing to try and find a fix, that if I save as an AI file, it opens fine, large images and all.
This kinda doesn't help me, as I need to save EPS files so that the files can be opened in other applications. Unfortunately, not everybody has Illustrator.
My computer is BRAND NEW and it can't simply be a memory issue because I have 8gb of RAM. Full specs are listed below.
I would appreciate an answer to this as it is becoming increasingly frustrating, especially given it never used to happen on my OLD work PC, with the exact same version of Illustrator.
PC Specs
Intel Core i7-2600 3.4GHZ
8GB RAM
64 bit OS
Adobe Illustator CS3 (v.13)

Sure it can. AI CS3 is a 32bit app and only uses 2.something GB of memory. Only CS6 is natively 64bit and can use more memory.
You're right, Mylenium. It seems to be a compatibility issue.
I changed Illustrator's compatibility under Properties to an earlier version of Windows, in this case Windows Vista, and it now works fine. Or at least for the moment.
If any more problems arise I'll post them here, but the problems I listed in my previous post are no longer occuring.
Thanks for your help.
Brendan

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I've tried deleting my Adobe Illustrator CS4 Settings folder as I saw suggested in another discussion, but it did not help.
Since my CS6 trial is ending soon and I'm not sure about upgrading yet, I really need my CS4 to be functional.
I'm running WIndows Vista 64 bit. Never had any problems with Illustrator before this.
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Ok, so I uninstalled Illustrator CS4, ran the CS Cleaner Tool, which messed up all my other CS4 programs, reinstalled the whole CS4 Suite, and Illustrator CS4 STILL won't open files (or allow me to create new ones). I only have two days left on my CS6 trial and I'm not sure if I'm upgrading right away, so I really need to figure out a way to make my AI CS4 work soon!

Illustrator CC won't open on Yosemite.

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