Illustrator CC2014 will not open

For starters:
I'm on a Mac, 10.10.1 Yosemite.
Starting this morning, my Illustrator will not open. The last few weeks it has been operating just fine. What happens is I get to a blank welcome screen, the first sign that something is wrong. I'll click that away and simply try to open a new document and it will just hang there. Right clicking on the icon tells me that the "Application not responding..."
Photoshop, InDesign and Bridge have no issues.
I have uninstalled, shut down the computer and reinstalled Illustrator, twice, to no avail.
I have run disk utility, no issues found.
I have turned off most of my fonts to see if that was a cause, still won't open.
I booted my Mac in Safe Mode by holding down Shift at startup and was able to open Illustrator however.
Others in my department can use Illustrator just fine.
ANY suggestions would be helpful.

skiyewtah,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Some things may linger unless you run the Cleaner Tool.

Similar Messages

  • In illustratorCC2014, I tried to configure the use of the GPU of the new features.  I have installed the java.  I have a 3D set in navidia control panel.  illustrator CC2014 will not start.  I have not repaired even if you restored in navidia control pane

    In illustratorCC2014, I tried to configure the use of the GPU of the new features.
    I have installed the java.
    I have a 3D set in navidia control panel.
    illustrator CC2014 will not start.
    I have not repaired even if you restored in navidia control panel.
    I will add information here. HP Z400 Workstation, windous7Pro, NAVIDIA Quadro 2000, Intel Xeon CPU W3565 3.2GHZ

    In illustratorCC2014, I tried to configure the use of the GPU of the new features.
    I have installed the java.
    I have a 3D set in navidia control panel.
    illustrator CC2014 will not start.
    I have not repaired even if you restored in navidia control panel.
    I will add information here. HP Z400 Workstation, windous7Pro, NAVIDIA Quadro 2000, Intel Xeon CPU W3565 3.2GHZ

  • Adobe Illustrator CS6 will not open.

    I have a problem: the illustrator app will not open. I get the pop-up: To open "Adobe Illustrator CS6" you need to install the legacy Java SE 6 runtime. Click "More Info..." to visit the legacy Java SE 6 download website.
    Both clicking "More Info..." and "OK" only make the pop-up disappear, but lead absolutely nowhere.
    From Oracle.com I have already downloaded and installed 'jre-8u25-macosx-x64.dmg'. After install and restart i keep getting the same pop-up as before and i still can't open Ai. Any advice?
    MBP 5,5 13 inch, Yosemite

    hi,
    I updated from mavericks to Yosemite today which was a very bad idea. I had issues with my internal sound adapter and the system start is now very slow. I might going back to mavericks..
    However, I wish the above link you gave here would work. After clicking the blue download button nothing happens. Any other idea how I could go back from my actual java 8-31 back to java 6?
    Thanks, H

  • Illustrator CC will not open/start after update on MAC 10.6.8

    Did update to Illustrator CC on a MAC (O.S. 10.6.8) now Illustrator CC will not open/start.
    Tryied to uninstall and reinstall did not work.

    incgp,
    Did you run the Cleaner Tool between uninstalling and reinstalling?
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator Cs5 will not open.  Recently upgraded hard Drive and upgraded to Maverick OS 10.9.3.  Where should I start troubleshooting?

    Illustrator Cs5 will not open.  Recently upgraded hard drive and upgraded to Maverick OS 10.9.3.  Where should I start troubleshooting?

    gj,
    Unless it has worked since the upgrading, I believe you should uninstall, run the Cleaner Tool, and reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Adobe Indesign & Illustrator CS6 will not open files off server after Mac Maverick update.

    I updated to Mac OS X Maverick and all the sudden my InDesign and Illustrator will not open files off of my works network.  I read somewhere about installing the new Java update may help fix it, but I tried it and it did not. I have restarted my computer and reset the connection to the server multiple times, but it does nothing.
    The exact message I get is:  "Cannot open the files "xxxx.indd" Adobe InDesign may not support the file format, a plug-in that supports the file may be missing, or the file may be open in another application"  I know for a fact that it is not open in another application so it is not that. I have tried multiple files on the server as well.
    For Illustrator, I try to open a file from the server and it just freezes and does not respond so I have to force quit.
    Does anyone have any suggestions? Please help!

    If you had asked before you did this I would have told you not to move to Mavericks unless you were prepared for problems. I’m not a proponent of upgrade installations for operating systems and there’s no way to eliminate that as the cause.
    That said, before you start erasing the whole machine, try uninstalling CS6 and then reinstalling it. You might want to run the cleaner tool after the uninstallation.
    http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • Illustrator CS4 will not open in XP Professional

    Hello,
    Although I am running Windows XP Professional AI CS4 will not open on my computer.
    Photoshop and InDesign work perfectly but Illustrator seems unable to recognize the XP operating system and gives an error message accordingly.
    Please see the attachment.
    If anyone has any ideas about how to cure this please tell me.
    Thanks for your consideration,
    cobaltgreen

    If I recall correctly, the issue is introduced by an incorrect install/ update of .NET runtimes (one of the newer versions, 3.5 I think). I've seen the message myself on one of my systems, but I'm not really sure how I fixed it. Reason however dictates, that manually initiating a Windows Update or downloading .NET installers from Microsoft's pages, would be one thing to try. If the solution floats to the top from the murky depths of my brain, I'll report back.
    Mylenium

  • Illustrator 10 will not open

    I recently purchased a new pc and it comes with Windows7 Operating System.
    I have Adobe Illustrator 10.03 and it worked perfectly with Windows XP my earlier operating system.
    I also recently purchased Adobe Acrobat 9 PRO and I'm hping this is not causing my Illustrator to not work.
    Now that I have an updated operating system, Windows 7,  my Illustrator 10.3 does not open whn I clic on it.
    Instead  the Illustrator screen appears or a few seconds and then disappears.  I've tried to repair and modify but still no luck.
    Anyone know why my Illustrator application will not work?
    Thanks.

    Emjayy,
    It could very well be a preference corruption.
    You may try to  Move the folder with Illustrator closed (click Move the folder when you have followed the link).
    This is a reversible way of resetting the preferences to the defaults; they are not reset when you uninstall and reinstall.

  • My adobe illustrator CS3 will not open. It just bounces

    Any help is appreciated. My illustrator has been working fine.
    Today, when I tried to open a file, it will not open at all for anything.

    Greetings! I took it to the mac store to the Genius Bar and they cleaned out the cache folder and all is well now. Thank you for your input and caring on this. It means a lot.
    Sent from my iPhone

  • Illustrator cs4 will not open

    I have tried everything Illustrator CS4 will not open

    That is evil, is it not? Sorry, but you need to be more specific - operating system, system specs, what you have tried so far, error messages that may come up.
    Mylenium

  • Help Please!!!!!!!! Illustrator file will not open.

    My computer froze with my illustrator file open. I was able to re-start my computer with no problems. But when I went to open my .ai file -that I have been working on for weeks- it would not open and the tiny window reading "The file xxxxx.ai is in an unknown format and cannot be opened!"
    Okay, I don't know what happened. I had saved the file way before the freeze happened. I really need to get into this file. I would hate to have to start from the beginning all over again. I have an older version of illustrator (11.0.0) in Adobe CS. There were no pictures placed onto the file. Its all a vector file. Can anyone please tell me how I can fix this problem?

    Jacob,
    Thank you for the tip. I still could not open the illustrator file even after I changed the "Content Recovery" from 0 to 1. I was able to open the file in a text only format and found that all of the "pdf" information was gone, as was all of the rest of the information that was needed (I did compare it to a healthy file). Not sure why all of this was wiped out in the first place. I have had my computer freeze on me before with a file open, and when I rebooted my computer and started the app back up with the file I had been previously working on it would always open with no problems (with back up file on hand!). I guess I will just have to chalk it up to a lesson learned.
    Thanks everyone for your help!
    SavvySnippet

  • One Illustrator File Will not Open!!

    Hello,
    I am running Adobe Illustrator CS on my G4 with a Mac OS X 10.4.11 system.
    I have been working on a project for a while in illustrator. The file is only 6.2MB. I tried opening it this morning and it shuts down Illustrator. I reopened illustrator and tried opening other illustrator files and they open fine.
    What is the problem?? How can I fix this without recreating the document?
    Any suggestions would be greatly appreciated!
    Thank you,
    Aubrey

    I just tried this. It does open in Acrobat, then i saved it as a different name .pdf. Tried to open that in Ai and it shuts it down as well.
    Any other suggestions??
    Thanks for your help.
    Aubrey

  • Adobe Illustrator CS5 will not open in Windows Vista

    All I get is "Adobe Illustrator has stopped working"
    Then i get "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
    I've tried reinstalling 6 times now, and it still wont work. I dont know where to start. Please help ASAP I have a presentation to submit!!

    I beleive you are looking at the right place ,
    Click the start Button
    At the bottom serach box , type "amt3.log" , does the file show up in the list , if no
    then I would say contact Adobe support ,and get this fixed.
    The problem could be either at the time of installation or launch.
    also can you share the install logs:-
    1 .Navigate to the log files in one of the following folders:
    Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
    Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
    The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.
    Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.     
    Open the .log file using WordPad (Windows)
    copy and paste the log file in the pastebin.com

  • Illustrator File Will Not Open -  Error message "Object label badly formatted"

    I have been working on a large image file for one of my classes; it has many layers and custom swatches, no text. I work on Creative Cloud at home, CS6 at school, and I think I had my .ai file saved under legacy file format CS4 trying to be safe (because I was not sure of my school's version and I have had a lot of problems accessing my files at school because of the version differences). I have been working on it back and forth between computers for quite a while, and today--while I had the image on my computer recently--it says "Acrobat PDF File Format is having difficulties: Object label badly formatted" if I try to open it.
    I have tried: updating Adobe Illustrator; creating a new AI document and "placing" the file into it; opening the file in Acrobat (the file opened, which was a step...but it only showed a tiny portion of the artwork and left the rest blank. Under the tools, however, it still showed the image had 15 layers (under the layer menu)--and it had them marked them as "visible"--but there wasn't anything I could do to actually view them; I tried copy/pasting into illustrator from Acrobat; opening in Acrobat and "saving as" a PDF (it said "The document could not be saved. There was a problem reading the document (111)"; and I just did a system restore hoping that could exorcise the demons--but no such luck so far.
    Do you have any ideas? I would greatly appreciate any words of wisdom and support you might have...and chocolate.
    Thanks for reading this.

    We now understand the problem, and are testing a solution. Here's my current understanding of all the elements of this issue.
    CAUSE: The problem occurs in an interaction between Illustrator CS4, Suitcase Fusion 2 v13.2, and having an Illustrator document with one or more text boxes, containing text, which is *completely* off the artboard—not even the bounding box is touching the artboard. *Additionally*, there must also be at least one text box, with text in it, which is *on* the artboard (even so much as having the bounding box partly on the artboard is sufficient, again). When these conditions are met, saving the document *may* (but does not always) cause the problem.
    PROBLEM: Attempting to open an affected document in Illustrator CS4 fails, with an "object label badly formatted" error. The problem can occur with older illustrator documents opened in CS4, as well as native CS4 documents.
    UNAFFECTED: Despite any speculation in this thread, this problem does not affect Photoshop, nor has it occurred with any version of Extensis Suitcase older than Suitcase Fusion 2 v13.2, which shipped about eight days ago.
    SOLUTION: The problem should be resolved by a 13.2.1 dot release. Although things could be delayed if we find something unexpected in testing, we currently expect to have the fix available this week, probably tomorrow (Thursday).
    DOCUMENT RECOVERY: Extensis can fix any Illustrator CS4 document which exhibits this problem. For now, contact Extensis tech support if you need help with recovering any such Illustrator document. Be prepared to send tech support the affected Illustrator file(s). You can use the online contact form at http://www.extensis.com/en/support/contact_prod_support.jsp, or call tech support at 1-503-274-7030.
    Special thanks to the users whose suffering and detailed reports helped us figure this out!
    Regards,
    T
    Thomas Phinney
    Sr Product Manager, Font Solutions
    Extensis, a division of Celartem, Inc.

  • I've upgraded my Mac OS to Yosemite and now Illustrator CS4 will not open.

    I'm guessing I am too far behind to upgrade to the latest version of Illustrator and I also am not really clear on using Illustrator in the cloud but I need to work on my existing CS4 files so not sure what to do. Any help would be appreciated!

    j,
    You may prevent/deal with the error message as long as Illy is open in the following way:
    1) Start up Photoshop first, then Illy;
    2) When the error occurs, click Don't show again, and click OK;
    You may close down Photoshop after that.
    If you get the error message without having Photoshop open, close down Illy and start with 1).
    By the way, I believe the right order/way is to update the OS, then reinstall the applications. Was that how you did it?
    Also you may need to update drivers (Wacom and others).
    If you run into the Java issue, you should be able to get round the issue altogether without the legacy version (and its security implications), by following this:
    http://oliverdowling.com.au/2014/03/28/java-se-8-on-mac-os-x/
    It is even more thoroughly described in this thread, see post #3 on by gator soup:
    https://forums.adobe.com/thread/1706469
    I hope this covers all eventualitites.

Maybe you are looking for

  • High-level view of steps for 10g OWB-OLAP to Discoverer

    I would greatly appreciate ANY feedback to the following steps. These are not necessarily correct or the best way to do this. I am attempting to take source data, use OWB, create the analytical workspace, and from there have the metadata available an

  • I am having problems installing Photoshop Elements

    Still do not understand what exactly I have to do to Download ( Install failed ????) Photoshop Elements Trial 11. Does this mean unles I fix it asap I will "lose" some/all of the free 30 days ? I tried in the past to trial Photoshop Elements 10 and j

  • How can i see flash videos in iPad?

    i have some video players in my website for playing videos. iPad support for playing flash videos? youtube videos playing in iPad. but not playing my videos. how can i see flash videos in iPad? or any solution?

  • Any suggestions for my ipod.

    My ipod touch 2nd generation is starting to shut off by itself. It also wont keep charge for anything. It shows the charge going up but once I unplug it within 5 minutes its back on red. I think its because of the age but please help! Its my BABY.

  • Airport Problems - Please Help

    I've been having some trouble with my Airport Express lately, and I'm not sure if it's the wireless router or my computer that is the issue. My modem is working fine, I have the ethernet cable plugged directly into my MacBook right now and the intern