Illustrator Cloud not responding. All other programs respond. Have contacted adobe 7 times, including a two hour on hold session with no help.
Trail version worked fine.... once I changed over to paid version of illustrator cloud, it opens and then stops responding. I have uninstalled and reinstalled.
user,
Further,
Below is a general list of things to try.
But this may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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All other programs in CS3 work just fine. I got PS to open last week when I got this probem, by right clicking and selecting "run as administrator".
I have run a "repair" through install programs in the control panel. there was an error that some shared components did not install properly, (I only repaired PS, not the other program)
I have made sure windows drivers are up to date.
Turned off anti-virus when repairing install
Turned off anti-virus when trying to open
Googled and searched on web - found nothing other than run as admin - which I did - and it did not work.
Error message: Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access them.
I am not a geek, but would appreciate any help, since this program has worked on W7 un until recently, and last week I got it to open by "run as administrator", but alas, that does not work today.
NANCY. Thanks to any for assistance.You need to fix the permissions on whatever "device, path or file" this erro message points to. This could be anything from trying to load a plug-in, access a device driver (printer, scanner, tablet etc.) to color profiles to your Photoshop scratch file. Impossible to tell. Check your Event Viewer. Perhaps there's some clue there...
Mylenium -
I am unable to open my Photoshop program after installing the entire Creative Suite: Premium Production 6. All other programs work, but with Photoshop it says that it "Could not open a scratch file because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file." Then I select "OK" and the next message comes up "Could not initialize Photoshop because the file is locked, you do not have the necessary permissions, or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock this file. I installed all of the programs on the same day from a CD. I need this fixed immediately.
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Mylenium -
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