Illustrator crashes after startup before doing anything
Illustrator crashes after startup before doing anything... Creating new or opening a file...
I'm running Windows 7 Enterprise 64-bit and it is Illustrator v18 CC 2014. All other CC products seem to work fine.
Hi GarethBLUE,
Can you please try following steps and she with us at
[email protected]
Define an environment variable AI_ENABLE_SAFE_MODE=1
Right click on This PC or My Computer
Click Properties
Select Advanced System Settings or Advance tab.
Click on Environment Variables... button.
Click New... button on the User variables section.
Enter AI_ENABLE_SAFE_MODE in the variable name.
Enter 1 in the variable value.
Click OK and OK and OK to close all dialogs.
Launch AI again
If crashes, Launch again, It should tell you Ai has detected a crash on last launch and will ask to perform diagnostics.
Please allow it to proceed.
If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
Please continue from steps 3 to 5.
If you get to launch AI, please let us know
If not, please let us know, where you are stuck.
Sanjay.
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Illustrator crashing on Startup
Hi there, is anyone experiencing Illustrator crashing on startup, and more importantly, solved the problem? I am running OSX 10.6.8, have set permssions to everyone, repaired disk permissions via Disk Utilities - but it still crashes. Any other ideas much appreciated.
- PetePlease perform steps 1-4, if it did work before mostly step 4 can solve your issue:
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca .html#WS5631ebe4b42741f6-27ef1832129e9485608-8000
The Illustrator preferences file manages the commands and panel settings in Illustrator. When you open Illustrator, the positioning of panels and commands are stored in the Illustrator preferences file. If you want to restore the default settings for Illustrator or change the current settings, delete the Illustrator preferences. Illustrator automatically creates a preference file, when you restart Illustrator and save a file.
Please rename the directory:
<startup drive>/Users/<username>/Library/Preferences/Adobe Illustrator CS5 Settings/en_US*/ -
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InDesign/Illustrator crash at startup?
Yes, I've looked through most (if not all) of the previous threads that come close to matching my scenario, but none of the recommended solutions work inlcuding deleting preferences, launching from a different user account, removing the SING folder, etc.
I have a early 2011 MacBook Pro running 10.6.8 (http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-i7-2.3-17-early-2 011-unibody-thunderbolt-specs.html) but with a 500 GB SSD and 8 GB of RAM. I was able to run all Adobe CS 5.5 applications without problem until recently. As of today, Illustrator and InDesign quit unexpectedly before the splash screen even appears. Photoshop and Acrobat launch without problems. I did not install any software updates or modify the laptop in any way since before the apps were working.
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InDesign 4.1 crash report (http://pasteit.com/18259)
When I came across the thread about the crashes with Lion on 2012 MBPs, I thought it might have been related to my issue since I originally had Lion installed. I had to revert back to Snow Leopard in order to run PTI's FusionPro 7.2 software which is not Lion compatible. But then I learned that my laptop is a 2011 model so maybe that's not it either.
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Aperture 3.3.1 crashes after startup
My problem: Aperture 3.3.1 has been crashing consistently after application startup for about four days, It launches to the point where I can start to open projects, but crashes soon thereafter.
I've done the following based on what I've read in this forum:
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• Deleted from the Photo Stream all photos taken since before the problem started (used my iPhone) and verified that Photo Stream is OFF in the application
Here's the first part of the crash log (I can supply the rest if necessary):
Process: Aperture [1421]
Path: /Applications/Aperture.app/Contents/MacOS/Aperture
Identifier: com.apple.Aperture
Version: 3.3.1 (3.3.1)
Build Info: Aperture-251003000000000~5
Code Type: X86-64 (Native)
Parent Process: launchd [149]
Date/Time: 2012-07-14 10:26:19.540 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 15500 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 89 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 06630D8E-AB38-4864-9B5C-6D3BAF943C6B
Crashed Thread: 10
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFNumber isEqualToString:]: unrecognized selector sent to instance 0x1c3'
*** First throw call stack:
0 CoreFoundation 0x00007fff86866f56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff8cacbd5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff868f31be -[NSObject doesNotRecognizeSelector:] + 190
3 CoreFoundation 0x00007fff86853e23 ___forwarding___ + 371
4 CoreFoundation 0x00007fff86853c38 _CF_forwarding_prep_0 + 232
5 RedRock 0x0000000100c4ebdf -[RKVersion(RawSupport) setRawCameraDefaultsOnly] + 191
6 RedRock 0x0000000100a27089 -[RKVersion(RawSupport) cgImagePropertiesWithRaw:] + 745
7 RedRock 0x0000000100a26d97 -[RKVersion(RawSupport) cgImageProperties] + 23
8 RedRock 0x0000000100c50ef9 -[RKVersion(Imaging) masterSizeForMaster:] + 169
9 RedRock 0x0000000100c29c2d -[RKMasterImageRequest initWithVersion:master:size:] + 205
10 RedRock 0x0000000100be56af -[RKVersion(Geode) newMasterImageRequestForMaster:size:useOriginal:description:] + 159
11 RedRock 0x0000000100be55f3 -[RKVersion(Geode) newMasterImageRequestForMaster:size:useOriginal:] + 83
12 RedRock 0x0000000100c04e49 -[RKImageCache imageForVersion:ofSize:format:colorSpace:description:flags:readyHandler:] + 617
13 RedRock 0x0000000100c051e3 -[RKImageCache imageForVersion:ofSize:format:flags:readyHandler:] + 131
14 RedRock 0x0000000100bf65b7 +[RKImageCache imageForVersion:ofSize:format:flags:readyHandler:] + 87
15 RedRock 0x0000000100c005c5 -[RKImageCache set1kThumbnailForOriginalVersion:withPage:] + 421
16 RedRock 0x0000000100bfffc1 -[RKImageCache setThumbnailImage:forVersion:thumbnail:mini:others:masterThumbnail:renderSource :] + 1025
17 RedRock 0x0000000100bffbae -[RKImageCache setThumbnailImage:forVersion:quickMode:] + 62
18 RedRock 0x0000000100bfd03f -[RKImageCache renderThumbnailForVersionAddress:force:workOrder:] + 1967
19 RedRock 0x0000000100bfc86f -[RKImageCache renderThumbnailsForVersionAddressHandler:] + 159
20 CoreFoundation 0x00007fff8685670d -[NSObject performSelector:withObject:] + 61
21 ProXTCore 0x0000000101c7db98 -[XTSubscription postMessage:] + 104
22 CoreFoundation 0x00007fff8685670d -[NSObject performSelector:withObject:] + 61
23 ProXTCore 0x0000000101c7d8a8 -[XTList makeObjectsPerformSelector:withObject:] + 72
24 ProXTCore 0x0000000101c7d3f4 -[XTDistributor distributeMessage:] + 532
25 ProXTCore 0x0000000101c7cde3 -[XTThread handleMessage:] + 339
26 ProXTCore 0x0000000101c7ba4c -[XTThread run:] + 380
27 Foundation 0x00007fff8b97b72a -[NSThread main] + 68
28 Foundation 0x00007fff8b97b6a2 __NSThread__main__ + 1575
29 libsystem_c.dylib 0x00007fff8bcf18bf _pthread_start + 335
30 libsystem_c.dylib 0x00007fff8bcf4b75 thread_start + 13
objc[1421]: garbage collection is OFF
terminate called throwing an exception
abort() called
Can anybody suggest anything else I can try? I'd really like to be able to access my photos again (almost 800GB with over 30,000 photos).Phillip,
Aperture seems to be crashing when accessing your raw files - you do shoot raw, don't you?
• Does Aperture also crash, when working on a new library? If you import some new images for testing?
• And does Aperture crash, when working from a different account?
If you can work from a new library, but not your own, you probably still have a corrupted image in your library.
If you cannot work in your account at all, but from a different user account, I'd suggest to remove your raw presets from your user library:
Look for
Your home folder/Library/Application Support/Aperture/Raw Decode Presets.plist
and move this file to the Desktop, then try again, if Aperture still crashes.
If it does not help, try the other presets in turn, also the Aperture preferences in the Preferences folder.
Regards,
Léonie -
Bizarre Crash After Startup problem
I have been having a very annoying problem with my PB for a while now that came to a head earlier today. All relevant software updates have been installed.
Recent changes: upgraded from 1 to 2GB of RAM.
Very shortly after startup (usually within a minute) the machine crashes. I have noticed 4 different presentations:
1). This is the most common. The screen will "blip" after which the computer no longer accepts any commands, though I can still move the cursor around. Most of the time, right after the screen blip, a tight row of small vertical multi-colored lines will appear somewhere on the screen.
2) No screen "blip" but the comptuer still freezes. Usually this occurs after logging in but before the desktop fully loads, though sometimes this happens immediately after the desktop finishes loading. Usually I will not have cursor control after this.
3) Screen blip, with cursor control, but the computer has crashed. Then the "beach Ball" appears for a few seconds, followed by the pointing hand cursor (when the hand should not appear).
4) This is the rarest type of crash. The screen will blip, I will lose cursor control, then the screen slowly starts fading away to white (one horizontal line at a time).
The bizarre thing is that once I restart, only very rarely will it crash a second time. It will work perfectly and remain stable as long as I need it to. But once the computer has sat idle for abour 6 hours or more (typically overnight), it will be prone to a freeze again within a minute of being used. It does not matter whether it had been shut down completely, put into Sleep, or just left sitting idle.
I had initially thought that perhaps the problem was related to a recent RAM upgrade (though of course the problem didn't begin in earnest until AFTER the 14 day return period for the RAM had expired), but because of what happened earlier today, I no longer believe that to be the case.
Today I found it necessary to take the computer on the road with me. I had only planned on using it for a few minutes (I just needed to show someone reference photos for a project we were working on) so I didn't bother to bring the power adapter with me (plus I hadn't felt like crawling under my desk to retrieve it).
Once I got there, the comptuer crashed immediately (it had been asleep). But this time, instead of settling down after the first crash, it kept crashing. Reboot after reboot after reboot and I couldn't get more than about a minute out of it before it crashed again. I tried removing and reseating the RAM to no avail. I stubbornly kept trying though about 20 reboots. Finally, having lost my patience (and suppressing an urge to hurl the machine through a window) I left it where it was (in the care of a friend) drove home, got the power adapter and went back. I plugged it in, started it up, it crashed once, then settled down and was usable again.
Any ideas as to what might be causing this? I hope it isn't something that will require me to get a new machine. I use this one every day and can't afford to replace it right now. Thank you in advance.
EDIT: I haven't tried reinstalling the old RAM to see if that solves the problem, but based on what happened while on battery, I no longer believe it's a RAM related issue.
-Dave J
Message was edited by: f14dflyerWell, six weeks later.....
I did try reinstalling the original RAM. With the old RAM in place, the problem persists. If anything it's even worse now. Now the comptuer is susceptible to crashing at pretty much any time. It's getting to the point where it's almost unusable.
I'm not sure if it will help, but at one point I took a digital picture of the screen after a crash. This shows what is typical of the "type 1" crash. Since apparently images aren't allowed here, here's a direct link to the photo.
http://img120.imageshack.us/img120/9391/crashmodegc6.jpg -
Adobe Illustrator Crashes After Launch - Configuration Error 5
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
http://www.adobe.com/support/
I've uninstalled and reinstalled Illustrator. With and without preferences. Many times. I went so far as to uninstall all my Adobe products, use the CS cleaner, and manually go in and delete any files I could find related to anything Adobe. I just reinstalled, and yet I get the same error. I've read about other people having a similar problem, but nobody seems to have a solution. Anyone have any ideas?
An additional detail, I have my hard drive from the MacBook Pro, and when I boot from it (through the Macbook Air, it's attached via USB) I still have the same issue of Illustrator crashing just after launch with the same error message. The ultimate test will be when I get my MBP back Thursday and am able to see if it's something specific to the MBA.
Note: I spent an hour or so on the phone with Adobe support and we changed permissions on various folders, downloaded the newer version of the Adobe Application Manager, uninstalled Illustrator again and reinstalled it, repaired permissions, etc. and nothing fixed the problem. The support rep took over my computer and did a bunch of things but to no avail. He then said he was going to try one more thing before escalating it, but then the phone disconnected us. I was connected through chat and he said he was going to call me back, but never did and then the chat window automatically closed and I don't know how to get back in touch with him.Still no luck with Adobe support. I call, it takes 20 minutes for them to figure out they've already tried everything at the entry level and that it needs to be escalated, they tell me I'll get a call sometime in the next 1-2 days, the call comes when I'm not at my office or phone (sometimes at 7 pm at night, sometimes at 7 am in the morning, two times when I am rarely at my computer in my office), they leave a message telling me to call in, and the process repeats.
Now, there is this information below from a crash report. If anyone can make heads or tails of this let me know.
Process: Adobe Illustrator [55287]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [187]
User ID: 501
Date/Time: 2013-02-01 20:30:24.800 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 967910 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 515 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: AD46D210-611E-B8F9-AF00-22DF16B55578
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
VM Regions Near 0x8:
-->
__TEXT 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc96e9e PluginMain + 358030
1 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a34c PluginMain + 371516
2 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc5f970 PluginMain + 131424
3 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a1af PluginMain + 371103
4 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc987d3 PluginMain + 364483
5 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9eaa8 PluginMain + 389784
6 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc8376b PluginMain + 278363
7 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc3f93c PluginMain + 300
8 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
9 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
10 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
11 com.adobe.illustrator 0x0000000100c82656 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 14646
12 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
13 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
14 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
15 com.adobe.illustrator 0x0000000100c800ac std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 5004
16 com.adobe.illustrator 0x0000000100c8157e std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 10334
17 com.adobe.illustrator 0x000000010098374d 0x100000000 + 9975629
18 com.adobe.illustrator 0x0000000100984a39 0x100000000 + 9980473
19 com.adobe.illustrator 0x0000000100987e29 0x100000000 + 9993769
20 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
21 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
22 com.adobe.illustrator 0x00000001006ff280 0x100000000 + 7336576
23 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
24 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ebf7d16 kevent + 10
1 libdispatch.dylib 0x00007fff96849dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff968499ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000102ed4d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ed5b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102edcdeb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8ebf5686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ebf4c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff91c95803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff91c9aee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff91c9a6b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff8b2ed6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff8b2e52de CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001192b2ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000011942d2c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 20:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff8ebf7386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff92393800 nanosleep + 163
2 libsystem_c.dylib 0x00007fff92393717 usleep + 54
3 com.apple.AppKit 0x00007fff906f1958 -[NSUIHeartBeat _heartBeatThread:] + 543
4 com.apple.Foundation 0x00007fff8c174612 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010ff9a850 rcx: 0x00000000003f0200 rdx: 0x0000000000000000
rdi: 0x000000010ff9a810 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff080 rsp: 0x00007fff5fbff080
r8: 0x0000000000000002 r9: 0x000000002be65c26 r10: 0x000000010fe2e710 r11: 0x0000000025493f16
r12: 0x000000010ff9a850 r13: 0x000000010ff9a800 r14: 0x000000010ff9a880 r15: 0x000000010ff9a800
rip: 0x000000011bc96e9e rfl: 0x0000000000010246 cr2: 0x0000000000000008
Logical CPU: 6
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102806000 - 0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028c8000 - 0x1028ccff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028d2000 - 0x10292fff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/aiport.framework/Versions/A/aiport
0x102956000 - 0x1029bbff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/filterport.framework/Versions/A/filterport
0x1029e9000 - 0x1029e9ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029ed000 - 0x102b66fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b79000 - 0x103181fff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10321d000 - 0x10325fff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103267000 - 0x103361fe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103405000 - 0x103424fff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10342b000 - 0x103453ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10345a000 - 0x1037bbfef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x103808000 - 0x103c4eff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x103cca000 - 0x104dc8fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x104f88000 - 0x104fe8ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x104ff2000 - 0x1050aafe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x1050dd000 - 0x105187fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x1051ae000 - 0x1052eefe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x10536d000 - 0x10546ffef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x1054b7000 - 0x105604ff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x105678000 - 0x1058c1fe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x105944000 - 0x10594bfef +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E678CE59-3C6E-386B-92F1-48B49B1727E0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x105955000 - 0x105981fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1059a4000 - 0x105a61fff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x105aab000 - 0x105b70fff +com.adobe.JP2K (2.0.0 - 2.0.0.18562) <B14B096C-AA23-BA8F-E3AE-8DB102F9D161> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x105bbd000 - 0x105dcbfff +com.adobe.owl (AdobeOwl version 4.0.93 - 4.0.93) <CB035C4D-044D-4004-C887-814F944E62ED> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x105e0d000 - 0x1065e0ff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106698000 - 0x106798ff7 +com.adobe.PDFPort (AdobePDFPort 2.1.0.19734 - 2.1.0.19734) <8C850D5F-FCF1-8620-6DAE-240667C80F9A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x1067ac000 - 0x1067d1ffe +adobepdfsettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/adobepdfsettings.framework/Versions/A/adobepdfsetting s
0x10680d000 - 0x106853fe7 +com.adobe.pip (6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x106860000 - 0x10690efef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x10694b000 - 0x106a07fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x106a29000 - 0x106d3ffff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x106e0b000 - 0x106e25ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x106e2e000 - 0x106e47fff com.apple.carbonframeworktemplate (1.0 - 1.0) <0EDFCF84-BC82-4466-D878-69327B1722AF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x106e4e000 - 0x106f32fe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x106f43000 - 0x106f4bfef +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.0) <C4819F09-AB6C-1282-F489-48671509CE71> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x106f65000 - 0x106f7eff7 +com.adobe.boost_filesystem.framework (6.0.0 - 6.0.0.0) <CD4FF487-E0AA-0D76-A87D-9252F242C314> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x106fa0000 - 0x107054fef +com.adobe.boost_regex.framework (6.0.0 - 6.0.0.0) <FD24C4C8-AA95-3FB1-6350-639D50D7ACEF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x1070e0000 - 0x10714dfef +com.adobe.boost_serialization.framework (6.0.0 - 6.0.0.0) <4BD779CA-98D8-9DC5-4B79-2E30E102EE31> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
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Illustrator Crashes at startup!
Everytime I open Illustrator it crashes after loading. I never get a chance to do anything with it. I have tried reinstalling a couple times, cleaning out files. I also use Photoshop and InDesign with out any issues.
Windows 7 64-Bit
6 GB RAM
Intel Core i3 M390
Latest Updates are installedI have tried both versions with no luck, I have even tried uninstalling one or the other to "test".
Before reading your latest post I tried another uninstall of ALL Adobe programs and ran the Adobe Cleaner, trying to start as fresh as possible without a Windows reinstall. I then proceeded to install Creative Cloud and Illustrator first and still a fail for Illustrator.
I checked the other forum as you suggested. There wasn't much there for me, but I read that someone was told to try creating another User Account. I had done this a Illustrator works for the other account. I feel this is a short-term fix and would still like to solve the original issue.
I am not reinstalling the other Adobe programs I need (Photoshop, InDesign) and will install Adobe Flash, Shockwave and Reader as the need arises.
Your help so far is greatly appreciated and I thank you for it. I am still at a loss and any other help from you or anyone else, (like Adobe for example) I am eagerly awaiting. -
Most applications are crashing after startup!
Using 10.5.7 on a Mac Mini purchased last December (so not current generation, last generation).
Suddenly last night, most applications are crashing right after they go through their startup process.
-Cocktail
-Firefox (reinstalled latest version last night)
-iChat
-Safari is working but has crashed after being used for a little while.
-Disk Utility is working (and I've checked disc permissions and repaired them)
-Time Machine stalls on "preparing backup" but does not crash.
I tried deleting preferences for Firefox and iChat - didn't help. Reinstalled Firefox. Didn't help.
Tried the 10.5.7 combo update. Didn't help.
Haven't tried anything else cause I'm getting tired of all the crashing!Try the steps outlined in the following post. Although it was written for Mac OS X 10.4, it's still valid for 10.5...
http://discussions.apple.com/thread.jspa?messageID=4132568� -
IMac 24" OS X 10.5.8 crashes after startup
After startup, my iMac crashes after a short while (from 10 seconds up to 10 minutes). The screen freezes and the keyboard doesn't respond. I can't click, however, i can move the cursor around. This iMac was bought 2008 and I've never had any problems like this before, and I have no idea what made it behave this way. (I noticed it had crashed when I tried to wake it up from sleep mode a couple of days ago.)
Things I tried that didn't fix the problem:
1. Shutting down and disconnecting power cord for 30 seconds
2. Reseting PRAM
3. Created a new login-account
4. Repaired disc permissions in Disc Utilities
5. Hardware test (holding "d" during startup)
(OBS. I've tried the extended hardware test several times but sooner or later it crashes, always before the test is finished!)
In Safe Mode (holding "shift" during startup) though, it doesn't crash, but then I can't have sound etc.
What kind of problem could this be? What should I do?You mentioned running Apple Hardware Test however I'm guessing you may not have run in Extended Mode. If you did not then you really haven't tested it. When you start AHT look for Extended Mode and follow the instructions. This test will take significantly longer to do. My guess is you have temp sensor or HD problem.
Another thing you can do is run Activity Monitor when operating normally and look to see if you have any processes that are using a lot of %CPU, if you do that's a sign you have a problem process. You can also look for how much FREE RAM you have (it's under the System Memory tab) however being low on RAM would not cause a crash it would cause a slowdown. -
I am running win7 with latest updates, running Illustrator (64-bit) from CS6 Web and Design Premium Suite.
Illustrator crashed 6 times this week after installing the updates from the end of last week (update 16.0.1). The updates that were released today seem to have fixed it, although I cannot absolutely confirm this.
I have spent the past hour trying to break the software doing the same tasks that caused crashes earlier this week, and then far more extreme tasks then I would ever actually do or need to do, and have not been able to recreate the same crash problems.
I have been using Illustrator for nearly 15 years, it's been very rare that I've ever experienced an illustrator crash like what was happening after the 16.0.1 update. I didn't have time to troubleshoot the issue until today, fortunately the 16.0.2 update seems to have resolved the issue. If the issue returns I will follow up with another post - it's rare though that I find an article that says "I've had this problem, but it looks like you fixed it". Thank you Adobe for the fix.my apps still dont work =[
new ones i download work but the old ones dont!!
how do i fix this? i dont want to uninstall every single app
and i have tris.. how can i re-download that?! i cant if i take it off
anyone know how to make my old apps work? -
Disk Ejects before doing anything
I'm trying to update to Snow Leopard 10.6.3 on my iMac (purchased version online, I was told it was the disk I needed for my computer) and when I put the disk in it ejects after about a minute without doing anything. Any suggestions...?
You mean you can't boot on the DVD, or that it ejects after a while when you're already running OS X?
If the former, you must keep the Option/Alt key down on startup to get a choice either to boot from your installed OS X volume or from the DVD. If the latter, it could mean you have a problem with your SuperDrive. I had one of those myself, and I had to have it replaced by Apple (at no cost, thanks to AppleCare). -
Illustrator crashing after PDF edits (I think)
After editing some random PDFs with Illustrator, it now keeps crashing when I'm doing more complex tasks, like creating and editing artwork. Suggestions, help?! Thanks much
Other than mentioning that AI is not a general-purpose PDF editor, have you tried resetting the preferences by holding down Cmd(Ctrl)-Opt(Alt)-Shift when restarting AI?
-
Illustrator Crashing after installing OS X 10.10
Anyone have any idea why Illustrator keeps crashing after installing OS X 10.10 Yosemite?
Was working yesterday, but so far has crashed every time I have opened it up this morning,
TIAIllustrator CS6 ran fine before I installed OS X 10.10 Yosemite on my MacBook Pro. But it never ran once afterwards. When I launch AI CS6, it says it needs a legacy version of Java. Did anyone else encounter this? I don't want to install the older version of java without knowing if it'll fix the problem, or what the impact will be to other programs which all seem to run fine after my upgrade to Yosemite. Any guidance out there?
Thanks,
-Eric -
Illustrator crashes after running Hiren. Please help.
Hi all,
So I work in a place that uses Illustrator and Photoshop extensively for our prints and such. We've been having computer issues lately, and recently switched from running files over a P2P network to running off of an isolated network drive. Computer specs will be posted below just in case it's required for the answer. We haven't had any problems from this.
Anyways, today a tech came in and ran a program called Hiren. For those who aren't sure, it's a boot disc that can run sysadmin functions such as partitioning, system performance tests, etc. After the tech ran Hiren, Illustrator has stopped saving files and crash during the save function.
Everything works: the splash screen runs fine, no issues; documents are fully workable. Everything except saving. Once I say File>Save, the computer thinks and Illustrator crashes. We are highly confident that the crashes are because of Hiren, but aren't sure as to why Hiren would cause this issue in the first place.
Thanks in advance.
COMPUTER SPECS:
HP Custom Desktop
Processor: AMD Phenom II X4 830, 4 core, 2.79 GHz
RAM: Patriot Memory 8GB DDR3-SDRAM x2
Hard Drive: Seagate ST3 1 TB, 2 partitionsSo you're saving to a server?
This is generally not advised. Even if it worked for you for some time, only one little thing may have been changed and then it won't work anymore.
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html
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