Illustrator Crashes at startup!
Everytime I open Illustrator it crashes after loading. I never get a chance to do anything with it. I have tried reinstalling a couple times, cleaning out files. I also use Photoshop and InDesign with out any issues.
Windows 7 64-Bit
6 GB RAM
Intel Core i3 M390
Latest Updates are installed
I have tried both versions with no luck, I have even tried uninstalling one or the other to "test".
Before reading your latest post I tried another uninstall of ALL Adobe programs and ran the Adobe Cleaner, trying to start as fresh as possible without a Windows reinstall. I then proceeded to install Creative Cloud and Illustrator first and still a fail for Illustrator.
I checked the other forum as you suggested. There wasn't much there for me, but I read that someone was told to try creating another User Account. I had done this a Illustrator works for the other account. I feel this is a short-term fix and would still like to solve the original issue.
I am not reinstalling the other Adobe programs I need (Photoshop, InDesign) and will install Adobe Flash, Shockwave and Reader as the need arises.
Your help so far is greatly appreciated and I thank you for it. I am still at a loss and any other help from you or anyone else, (like Adobe for example) I am eagerly awaiting.
Similar Messages
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Illustrator crashes after startup before doing anything
Illustrator crashes after startup before doing anything... Creating new or opening a file...
I'm running Windows 7 Enterprise 64-bit and it is Illustrator v18 CC 2014. All other CC products seem to work fine.Hi GarethBLUE,
Can you please try following steps and she with us at
[email protected]
Define an environment variable AI_ENABLE_SAFE_MODE=1
Right click on This PC or My Computer
Click Properties
Select Advanced System Settings or Advance tab.
Click on Environment Variables... button.
Click New... button on the User variables section.
Enter AI_ENABLE_SAFE_MODE in the variable name.
Enter 1 in the variable value.
Click OK and OK and OK to close all dialogs.
Launch AI again
If crashes, Launch again, It should tell you Ai has detected a crash on last launch and will ask to perform diagnostics.
Please allow it to proceed.
If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
Please continue from steps 3 to 5.
If you get to launch AI, please let us know
If not, please let us know, where you are stuck.
Sanjay. -
Illustrator crashing on Startup
Hi there, is anyone experiencing Illustrator crashing on startup, and more importantly, solved the problem? I am running OSX 10.6.8, have set permssions to everyone, repaired disk permissions via Disk Utilities - but it still crashes. Any other ideas much appreciated.
- PetePlease perform steps 1-4, if it did work before mostly step 4 can solve your issue:
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca .html#WS5631ebe4b42741f6-27ef1832129e9485608-8000
The Illustrator preferences file manages the commands and panel settings in Illustrator. When you open Illustrator, the positioning of panels and commands are stored in the Illustrator preferences file. If you want to restore the default settings for Illustrator or change the current settings, delete the Illustrator preferences. Illustrator automatically creates a preference file, when you restart Illustrator and save a file.
Please rename the directory:
<startup drive>/Users/<username>/Library/Preferences/Adobe Illustrator CS5 Settings/en_US*/ -
InDesign/Illustrator crash at startup?
Yes, I've looked through most (if not all) of the previous threads that come close to matching my scenario, but none of the recommended solutions work inlcuding deleting preferences, launching from a different user account, removing the SING folder, etc.
I have a early 2011 MacBook Pro running 10.6.8 (http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-i7-2.3-17-early-2 011-unibody-thunderbolt-specs.html) but with a 500 GB SSD and 8 GB of RAM. I was able to run all Adobe CS 5.5 applications without problem until recently. As of today, Illustrator and InDesign quit unexpectedly before the splash screen even appears. Photoshop and Acrobat launch without problems. I did not install any software updates or modify the laptop in any way since before the apps were working.
I had the exact same problem about a month ago and after trying several of the options above, I finally backed up my files, wiped the drive, re-formatted and re-installed Snow Leaopard from scratch, re-installed all my apps and tried running InDesign and Illustrator and they worked again...for about three weeks. Now I'm back where I began.
InDesign 5.5 crash report (http://pasteit.com/18257)
Illustrator 5.1 crash report (http://pasteit.com/18258)
InDesign 4.1 crash report (http://pasteit.com/18259)
When I came across the thread about the crashes with Lion on 2012 MBPs, I thought it might have been related to my issue since I originally had Lion installed. I had to revert back to Snow Leopard in order to run PTI's FusionPro 7.2 software which is not Lion compatible. But then I learned that my laptop is a 2011 model so maybe that's not it either.
Any ideas that I haven't tried? Anyone else have a similar problem? I am currently using open source software (Scribus and Inkscape) until I can come up with a solution that does not involve wiping my hard drive every 3 weeks.As a side note, the last time this occurred, I went so far as to uninstall Adobe CS and reinstall. The result was the same -- crash on startup for InDesign and Illustrator but not for Photoshop and Acrobat. When I wiped the machine, reinstalled the OS and all my apps/data, it worked again. For three weeks. As best I can tell, neither Adobe or Apple has updated thier software on my machine since the last time I had both apps working.
-
Illustrator crashes before startup
When I try to run Illustrator CS6, it crashes before startup and before the splash screen is displayed. I used strace and got the exception c00000fd at RegCreateKeyExW. All of the other CS6 applications run with no problem on my machine. I'm running Windows XP with Service Pack 3, i5, 4GB RAM, 32-bit video card. Logged in as a different user and the problem was still there. I uninstalled CS6, used the cleaner tool, and reinstalled but the problem still existed. I do not have any third party plug-ins or preferences to reset because I have not used any of the applications since previously clearing out my preferences. I've been browsing this forum for any clues or solutions and nothing has worked. Any ideas as to what is going on???
Hey, I have the some problem! Natalie, did you solve the problem?if yes, how?
I tried everything, uninstalling, cleaning and re-installing. I tried also opening the Task Manager but Illustrator suddenly dies without any message.
And I don't understand the reason why all the other software of the Suite do work...
I have an iMac
OS X 10.8.2 (12C60)
2,4 GHz Intel Core 2 Duo
Memory: 4 GB 800 MHz DDR2 SDRAM
ATI Radeon HD 2400 XT 128 MB
thank you in advance -
Since the update my illustrator crashes upon startup.
It suggest the fix for Suitcase Fusion 5. I have an extensis product but it is the Universal Type Client, not suitcase fusion. Is there a fix for Universal Type Client 4?
Adding my thanks to this thread also.
Safari was crashing on startup every time my wife tried to use it but always worked fine for me. We have separate IDs on our iMac and are running the same program from the Applications folder. So it had to be something in our Preferences or Library folders. Deleting her Safari Preferences file didn't fix the problem.
After deleting the Icons, History and even a Security folder from her Safari Library folder finally did the trick. Who would think cache files would found be in a folder called Icons? This is the first time I saw a Security folder. I hope this doesn't create any problems later for her. -
Upgraded to lion, Illustrator crashes on startup...
I've tried uninstalling/reinstalling, deleting prefrences, validating permissions/disk, ect... illustrator will not start! Photosop/Premiere/After Effects work fine, but illustrator will not load... any ideas?
error report:
Process: Adobe Illustrator [4260]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 399 (15.0.2)
Code Type: X86 (Native)
Parent Process: launchd [192]
Date/Time: 2012-06-27 17:29:01.641 -0500
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 8330 sec
Crashes Since Last Report: 13
Per-App Interval Since Last Report: 107 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: E177A69F-A665-42D0-A958-7AFF7A5267E0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
__TEXT 0000000000001000-00000000010de000 [ 16.9M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
objc[4260]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0000000000 0 + 0
1 com.adobe.coretech.adm 0x0e8099c2 ADM::Startup(bool) + 276
2 com.adobe.coretech.adm 0x0e80af81 CreateADMInitializer::Startup() + 25
3 com.adobe.coretech.adm 0x0e89e832 PowerPlug::Initializer::StartupInitializers() + 30
4 com.adobe.coretech.adm 0x0e89eaca PowerPlug::StandardPlugin::DoStartup(SPInterfaceMessage&) + 24
5 com.adobe.coretech.adm 0x0e89ec16 PowerPlug::StandardPlugin::HandleSelector(char const*, char const*, void*) + 112
6 com.adobe.coretech.adm 0x0e853542 ADMPlugin::HandleSelector(char const*, char const*, void*) + 246
7 com.adobe.coretech.adm 0x0e8535f2 PowerPlug::Plugin::DoMain(char const*, char const*, void*) + 52
8 com.adobe.coretech.adm 0x0e89e9a6 PluginMain + 32
9 com.adobe.illustrator 0x006e8632 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3769602
10 com.adobe.illustrator 0x006e4797 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3753575
11 com.adobe.illustrator 0x006ec45a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785514
12 com.adobe.illustrator 0x006ec51a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785706
13 com.adobe.illustrator 0x001c02cc AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716656
14 com.adobe.illustrator 0x006ecf6f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3788351
15 com.adobe.illustrator 0x006e6827 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3761911
16 com.adobe.illustrator 0x001be936 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1710106
17 com.adobe.illustrator 0x001c01a3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716359
18 com.adobe.illustrator 0x00113d3a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1010718
19 com.adobe.illustrator 0x00050768 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 210508
20 com.adobe.illustrator 0x000513f6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 213722
21 com.adobe.illustrator 0x00050b6e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211538
22 com.adobe.illustrator 0x00113001 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007333
23 com.adobe.illustrator 0x000d424a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
24 com.adobe.illustrator 0x00003436 0x1000 + 9270
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9aa9e90a kevent + 10
1 libdispatch.dylib 0x95bdde10 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x95bdc85f _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x9aa9e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x929a3ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x929a56fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x9aa9e02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x929a3ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x929a56fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x9aa9d83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x929a5e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9294d82a pthread_cond_wait + 48
3 com.adobe.amt.services 0x046b4126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x046acdb0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services 0x046b418c AMTThread::Worker(void*) + 24
6 libsystem_c.dylib 0x929a1ed9 _pthread_start + 335
7 libsystem_c.dylib 0x929a56de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9aa9d83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x929a5e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x929a5f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x921f53a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x921f511d TSWaitOnSemaphoreCommon + 490
5 com.apple.CoreServices.CarbonCore 0x921f4f2e TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9226a398 TimerThread + 292
7 libsystem_c.dylib 0x929a1ed9 _pthread_start + 335
8 libsystem_c.dylib 0x929a56de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9aa9d83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x929a5e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9295642c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x92283e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x921f537d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9225767f MPWaitOnQueue + 200
6 AdobeACE 0x01677579 0x163d000 + 238969
7 AdobeACE 0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore 0x922585e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x929a1ed9 _pthread_start + 335
10 libsystem_c.dylib 0x929a56de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9aa9d83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x929a5e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9294d82a pthread_cond_wait + 48
3 AdobeAGM 0x01ab159d AGMInitialize + 3243373
4 AdobeAGM 0x01ab21ed AGMInitialize + 3246525
5 AdobeAGM 0x01ab7de0 AGMInitialize + 3270064
6 libsystem_c.dylib 0x929a1ed9 _pthread_start + 335
7 libsystem_c.dylib 0x929a56de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x0e8098b9 ecx: 0x00000000 edx: 0x07289d25
edi: 0xbffff0b8 esi: 0x00000001 ebp: 0xbffff508 esp: 0xbfffe87c
ss: 0x00000023 efl: 0x00010282 eip: 0x00000000 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
0x1000 - 0x10ddfe7 +com.adobe.illustrator (399 - 15.0.2) <E981EB14-E985-235C-5B50-36ECD01A3851> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x13fe000 - 0x14cbfe7 +AdobeAXEDOMCore (??? - ???) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x153a000 - 0x154afff com.apple.carbonframeworktemplate (1.0 - 1.0) <52191201-4C2A-FC9B-06E4-0327B5203D7E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x154f000 - 0x156aff9 +AdobePDFSettings (??? - ???) /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x1584000 - 0x15c8fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <AF5B961D-03B5-1F8F-0DE0-E7DE0863E578> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x162b000 - 0x162bfff +SPBasic (??? - ???) <574E14ED-6879-7536-E9A1-77F66D81FCBB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x162f000 - 0x1635ffb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x163d000 - 0x1752fff +AdobeACE (??? - ???) <BFF50B9A-8BCA-08D1-0260-FF251DA05EC7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1775000 - 0x1c9bfff +AdobeAGM (??? - ???) <72363979-F9A0-0EA2-3E16-AB8D6EA0F12E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1ddc000 - 0x1e18fff +AdobeARE (??? - ???) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1e21000 - 0x1e47ff6 +AdobeAXE8SharedExpat (??? - ???) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1e58000 - 0x1e73fff +AdobeBIB (??? - ???) <5AA925B7-D30E-B230-1B81-7CB6E3B4F2DB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1e7d000 - 0x1e9eff7 +AdobeBIBUtils (??? - ???) <1B33B3A5-2460-EDE8-C54F-16C0335C613D> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
0x1eaa000 - 0x219cff7 +AdobeCoolType (??? - ???) <90757246-5467-2606-4095-19B63B255F2F> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x2224000 - 0x22bcfff +com.adobe.AdobeExtendScript (ExtendScript 4.1.23 - 4.1.23.7573) <F68E96A7-E657-7275-09DF-4C412554CD4A> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x231b000 - 0x23fefef +AdobePDFPort (??? - ???) <26DE29E1-7799-DBE8-47AE-A95FEA7DE1EB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2433000 - 0x2a68feb +AdobePDFL (??? - ???) <B295BDBD-65E8-CE6D-865B-79276D0507B2> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x2b94000 - 0x2c21ff7 +com.adobe.AdobeScCore (ScCore 4.1.23 - 4.1.23.7573) <6A15402A-09B2-B1F8-5ECC-D7871EC054C3> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x2c66000 - 0x2d06fef +AdobeSVGExport (??? - ???) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2d30000 - 0x2fceff2 +AdobeSVGRE (??? - ???) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x30a7000 - 0x30ffff7 +AdobeXMP (??? - ???) <73329999-C364-2451-6574-4D0277057D19> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x310e000 - 0x319afef +AdobeXMPFiles (??? - ???) <A72BD678-CAD0-0C2A-0989-11E87B154AB5> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x31d1000 - 0x329eff3 +libicui18n.dylib.36.0 (36.0.0 - compatibility 36.0.0) <08F15219-7F35-574E-7725-1ACAA1B18A00> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
0x3301000 - 0x33dbfef +libicuuc.dylib.36.0 (36.0.0 - compatibility 36.0.0) <5EE72009-40B3-7FB7-3A49-576AEDE0D400> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x341b000 - 0x3dcbfff +libicudata.dylib.36.0 (36.0.0 - compatibility 36.0.0) <02108DEA-3DD2-14BE-DAEB-BE522B619C1D> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x3dce000 - 0x41a6ff7 +AdobeMPS (??? - ???) <272DAEDE-FC7E-B412-7C97-CF47FF6BF242> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x42d5000 - 0x433bffb +com.adobe.amtlib (amtlib 3.0.0.64 - 3.0.0.64) <DD471011-9120-1BC2-F1B5-D6FF09D0859F> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
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0x9c984000 - 0x9c98cff5 libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
0x9c9a7000 - 0x9c9b2ff3 libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <EDA0F56F-CB2C-30BB-940D-C6A25B73C717> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x9c9b3000 - 0x9ce8fff6 libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x9cf30000 - 0x9cf6dff7 libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib
0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1876
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=244.8M resident=141.6M(58%) swapped_out_or_unallocated=103.1M(42%)
Writable regions: Total=91.1M written=9148K(10%) resident=30.5M(33%) swapped_out=0K(0%) unallocated=60.6M(67%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
CG backing stores 996K
CG raster data 744K
CG shared images 1228K
CoreGraphics 8K
CoreServices 2856K
MALLOC 27.1M
MALLOC guard page 32K
Memory tag=240 4K
Memory tag=242 12K
Stack 67.6M
VM_ALLOCATE 16.1M
__CI_BITMAP 80K
__DATA 19.4M
__DATA/__OBJC 72K
__IMAGE 528K
__IMPORT 308K
__LINKEDIT 59.9M
__OBJC 1524K
__OBJC/__DATA 12K
__PAGEZERO 4K
__RC_CAMERAS 248K
__TEXT 184.9M
__UNICODE 544K
mapped file 146.5M
shared memory 312K
shared pmap 9.9M
=========== =======
TOTAL 572.7M
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.37f3
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-40K1B0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 3
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x24300000 / 2
USB Device: SDDR-189, 0x0781 (SanDisk Corporation), 0xb7bd, 0x24330000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0x24320000 / 4
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
FireWire Device: OEM ATA Device 00, OEM, 800mbit_speed
FireWire Device: d2 Quadra v3, LaCie, 800mbit_speeddeleted the entire folder in the user/prefrences.
I called adobe yesterday, they said the latest Lion + Illustrator is a known issue and are working on a fix... funny none of the other 10 computers here seem to have this problem. -
Photoshop and illustrator crashing on startup
Hi,
I'm getting the error message below when I start up photoshop. The same thing happens with illustrator. My laptop is 4 years old and behaving strangely recently, so I decided to do a restore from time machine. It's had no effect on the adobe issue though.
Any ideas on how to fix it?
Thanks
Process: Adobe Photoshop CS6 [2620]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: ??? (???)
Code Type: X86-64 (Native)
Parent Process: launchd [252]
Date/Time: 2014-04-29 08:06:40.032 +0100
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 247426 sec
Crashes Since Last Report: 11
Per-App Crashes Since Last Report: 5
Anonymous UUID: F9DD2D27-99D7-4D2B-BE64-6A7293C6439D
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/Cg.framework/Cg
Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Reason: no suitable image found. Did find:
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/Cg.framework/Cg: mach-o, but wrong architecture
/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/Cg.framework/Cg: mach-o, but wrong architecture
Binary Images:
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <DB8B8AB0-0C97-B51C-BE8B-B79895735A33> /usr/lib/dyld
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.5)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545032B9A302, 298.09 GB
Serial ATA Device: MATSHITADVD-R UJ-898, 7.95 GB
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 9
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0246, 0xfa120000 / 4
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3That looks like your installation is corrupt. You need to uninstall and reinstall the applications.
-
Illustrator crashes on startup and little help from Adobe support team
Hello everyone,
I would like to share here my frustation trying to install Illustrator on a Windows XP machine and the poor support I got from Adobe.
After download and installing, the application can be launched, splash screen comes, then the main window, and then it crashes with the message "Adobe illustrator CS5 has encountered a problem and needs to close. We are sorry for the inconvenience".
I opened a ticket on the customer support page with detailed information on the error, including the error log. Error signature was:
"AppName: illustrator.exe AppVer: 15.0.0.399 ModName: sccore.dll
ModVer: 4.1.23.7573 Offset: 0001b2b6"
The answer to my ticket was given 10 days (!) later was:
"You can find informations to solve the issue under:
http://kb2.adobe.com/cps/822/cpsid_82252.html"
Which drives to a big page full of various symptoms and solutions in which I am supposed to dig in order to solve the problem myself.
If you encountered such crash at launching Illustrator and found a solution, I would be very thankful that you give me some hints.
Regards,
Fred.I've been having a similar problem recently. Purchased CS5 Web Premium upgrade last month, loaded it, worked with AI a number of times, then all of a sudden out of the blue, I have the same problem as described above. Message is Adobe Illustrator CS5 has encountered a problem and needs to close. We ar sorry for the inconvenience.
The little window that displays this problem has two options: Send error report or don't send. Here is what is odd: If I choose to ignore the window altogether and not choose either option, I am able to do things in Illustrator. I can open a file, select an object, change it, save the file... All with this annoying window floating in front of everything.
I figured something had gone corrupt so I uninstalled the entire CS5 suite, reinstalled the entire suite. Guess what... same problem. Very frustrating. If it is a fonts problem, my question would be why is only Adobe Illustrator having a problem with it and not the CS5 suite components?
Any insights would be most appreciated...
Mark -
Illustrator crashes on startup - Win7
Just did a clean install of Win 7 64bit. The rest of CC seems fine. Illustrator keeps crashing as soon as I get through the splash screen. I've updated my graphics card driver, tried deleting various plug-ins, signed out and signed in, reinstalled the program, tried holding shift to open it in bare-bones mode...nothing. The only thing that does seem to work is when I disable my internet connection, then everything works fine.
I tried the steps from this link:
Illustrator CC or InDesign CC crashes at launch
But that appears to be set up for Illustrator 17, and I'm running 18.
Any ideas would be appreciated.Hi ERIC,
Will it be possible for you to join the connect room/session: https://my.adobeconnect.com/rbhunwal
If not right now then please tell me your preferred timings ? (Mine is Indian Standard Time, +5:30 GMT)
With Best Regards,
Raghuveer -
Only Illustrator crashing on Startup OS X 8.5
Please help ... I am getting the following error
Process: Adobe Illustrator [430]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [133]
User ID: 502
Date/Time: 2015-03-15 11:33:00.034 +0530
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 3353 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 12 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: 4E6E0860-F66F-D720-2E9D-BFCE0DD6CD3D
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
VM Regions Near 0xffffff5a:
--> shared memory 00000000ffffb000-00000000ffffc000 [ 4K] r-x/r-x SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x024104cd ASrealloc + 737
1 AdobePDFL 0x0236f588 CosDocEnumEOFs + 27326
2 AdobePDFL 0x0236d907 CosDocEnumEOFs + 20029
3 AdobePDFL 0x0236fd46 CosDocEnumEOFs + 29308
4 AdobePDFL 0x0227d782 ASTextIsEmpty + 1146
5 AdobePDFL 0x0212779f PDFontPSFlushIncrGlyphList + 65853
6 AdobePDFL 0x02127966 PDFontPSFlushIncrGlyphList + 66308
7 AdobePDFL 0x02129f93 PDFontPSFlushIncrGlyphList + 76081
8 AdobePDFL 0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
9 AdobePDFL 0x02111b26 PDFLPrintDoc + 6322
10 AdobePDFL 0x021dccac PDSetHostEncoding + 2412
11 AdobePDFL 0x021dce02 PDSetHostEncoding + 2754
12 AdobePDFL 0x02114eba PDFLInitFriends + 2122
13 AdobePDFL 0x021149c8 PDFLInitFriends + 856
14 com.adobe.illustrator.plugins.PDF Suite 0x0f950096 PluginMain + 163654
15 com.adobe.illustrator.plugins.PDF Suite 0x0f94fb61 PluginMain + 162321
16 com.adobe.illustrator.plugins.PDF Suite 0x0f9500f2 PluginMain + 163746
17 com.adobe.illustrator.plugins.PDF Suite 0x0f92e872 PluginMain + 26402
18 com.adobe.illustrator.plugins.PDF Suite 0x0f92ec7b PluginMain + 27435
19 com.adobe.illustrator.plugins.PDF Suite 0x0f9281f3 PluginMain + 163
20 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
21 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
22 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
23 com.adobe.illustrator 0x00586e2d 0x1000 + 5791277
24 com.adobe.illustrator 0x001674af 0x1000 + 1467567
25 com.adobe.illustrator 0x00587887 0x1000 + 5793927
26 com.adobe.illustrator 0x0054df6e 0x1000 + 5558126
27 com.adobe.illustrator 0x00167bd1 0x1000 + 1469393
28 com.adobe.illustrator 0x00169169 0x1000 + 1474921
29 com.adobe.illustrator 0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
30 com.adobe.illustrator 0x00041d8f 0x1000 + 265615
31 com.adobe.illustrator 0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
32 com.adobe.illustrator 0x0004210a 0x1000 + 266506
33 com.adobe.illustrator 0x000d840b 0x1000 + 881675
34 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
35 com.adobe.illustrator 0x00003672 0x1000 + 9842
36 com.adobe.illustrator 0x00003599 0x1000 + 9625nan,
You may try to reinstall using the full three step way (otherwise strange things may linger):
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator crashes during startup.
Hi,
One of my users is having a problem I cannot solve. I've installed CS4 on a computer with windows 7 64-bit. After a about a week Illustrator stops working. It stops during startup on "Reading...Aparajita" which is a windows font and then it just stays there forever and the program stops answering.
I've reinstalled both the computer and the program about 3 times and the problem just comes back. Anyone have any ideas that I could try?
Thank you in advance.Steffe,
In continuation of the first post, you could try to make a more thorough preference killing and Move the folder
But since the issues seems to reappear, even after reinstallation (did you use the Clean Script? http://www.adobe.com/support/contact/cs4clean.html ), you may try the Other options (which includes the removal of fonts).
What happens if you simply remove that particular font from the Fonts folder? -
Adobe Illustrator Crashes on Startup of Progam
Hello.
I am running Illustrator CS5 on a Dell T750, E5620/2.4 GHZ/Xeon Processor with 12 Gb Ram running Windows 7/64-bit operating system. I am also using Suitcase Fusion 3 in correlation with Illustrator (and all Adobe products).
I went to launch Illustrator today and it froze. Click of the mouse and it displays the Adobe Illustrator is not responding screen with the option to close or wait option.
I have tried renaming the AIPref, did not work.
Updated Illustrator with 15.02, did not work.
Disabled all of my fonts, did not work.
All other programs in the CS5 Suite work without issues.
I am stumped. I do not want to reinstall, but I am afraid that is what I seem to be left with. Anyone else hoave these issues?
Thanks for your assistance.
Eiric Shriner
The Mighty FezFrom what I can tell, the load is stopping on loading plug-ins. No particular plugin. Shape tools, transperency panel, strokeOffset, it changes with each restart of the program. I deleted my user prefs in AppData/Roaming/Adobe Illustrator CS5 Settings/en_US, but to no avail.
Very frustrating. -
Illustrator crashes on startup after upgrading to Yosemite.
Have tried uninstalling and fresh install of Illustrator. Other CC apps seem fine just Illustrator so far.
Mark,
Did you use the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator crashes on startup
Whenever i start up illustrator, the load screen comes up, then disappears to be replace by the application, which then freezes and closes again with 3 seconds and leaves no error message.
Help!!Sign in, activation, or connection errors | CS5.5 and later
For anything else you will have to provide system information and other details, which you haven't done.
Mylenium
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