Illustrator Crashes at startup!

Everytime I open Illustrator it crashes after loading. I never get a chance to do anything with it. I have tried reinstalling a couple times, cleaning out files. I also use Photoshop and InDesign with out any issues.
Windows 7 64-Bit
6 GB RAM
Intel Core i3 M390
Latest Updates are installed

I have tried both versions with no luck, I have even tried uninstalling one or the other to "test".
Before reading your latest post I tried another uninstall of ALL Adobe programs and ran the Adobe Cleaner, trying to start as fresh as possible without a Windows reinstall. I then proceeded to install Creative Cloud and Illustrator first and still a fail for Illustrator.
I checked the other forum as you suggested. There wasn't much there for me, but I read that someone was told to try creating another User Account. I had done this a Illustrator works for the other account. I feel this is a short-term fix and would still like to solve the original issue.
I am not reinstalling the other Adobe programs I need (Photoshop, InDesign) and will install Adobe Flash, Shockwave and Reader as the need arises.
Your help so far is greatly appreciated and I thank you for it. I am still at a loss and any other help from you or anyone else, (like Adobe for example) I am eagerly awaiting.

Similar Messages

  • Illustrator crashes after startup before doing anything

    Illustrator crashes after startup before doing anything... Creating new or opening a file...
    I'm running Windows 7 Enterprise 64-bit and it is Illustrator v18 CC 2014. All other CC products seem to work fine.

    Hi GarethBLUE,
    Can you please try following steps and she with us at
    [email protected]
    Define an environment variable AI_ENABLE_SAFE_MODE=1
    Right click on This PC or My Computer
    Click Properties
    Select Advanced System Settings or Advance tab.
    Click on Environment Variables... button.
    Click New... button on the User variables section.
    Enter AI_ENABLE_SAFE_MODE in the variable name.
    Enter 1 in the variable value.
    Click OK and OK and OK to close all dialogs.
    Launch AI again
    If crashes, Launch again, It should tell you Ai has detected a crash on last launch and will ask to perform diagnostics.
    Please allow it to proceed.
    If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
    Please continue from steps 3 to 5.
    If you get to launch AI, please let us know
    If not, please let us know, where you are stuck.
    Sanjay.

  • Illustrator crashing on Startup

    Hi there, is anyone experiencing Illustrator crashing on startup, and more importantly, solved the problem? I am running OSX 10.6.8, have set permssions to everyone, repaired disk permissions via Disk Utilities - but it still crashes. Any other ideas much appreciated.
    - Pete

    Please perform steps 1-4, if it did work before mostly step 4 can solve your issue:
    http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca .html#WS5631ebe4b42741f6-27ef1832129e9485608-8000
    The Illustrator preferences file manages the commands and panel settings in Illustrator. When you open Illustrator, the positioning of panels and commands are stored in the Illustrator preferences file. If you want to restore the default settings for Illustrator or change the current settings, delete the Illustrator preferences. Illustrator automatically creates a preference file, when you restart Illustrator and save a file.
    Please rename the directory:
    <startup drive>/Users/<username>/Library/Preferences/Adobe Illustrator CS5 Settings/en_US*/

  • InDesign/Illustrator crash at startup?

    Yes, I've looked through most (if not all) of the previous threads that come close to matching my scenario, but none of the recommended solutions work inlcuding deleting preferences, launching from a different user account, removing the SING folder, etc.
    I have a early 2011 MacBook Pro running 10.6.8 (http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-i7-2.3-17-early-2 011-unibody-thunderbolt-specs.html) but with a 500 GB SSD and 8 GB of RAM. I was able to run all Adobe CS 5.5 applications without problem until recently. As of today, Illustrator and InDesign quit unexpectedly before the splash screen even appears. Photoshop and Acrobat launch without problems. I did not install any software updates or modify the laptop in any way since before the apps were working.
    I had the exact same problem about a month ago and after trying several of the options above, I finally backed up my files, wiped the drive, re-formatted and re-installed Snow Leaopard from scratch, re-installed all my apps and tried running InDesign and Illustrator and they worked again...for about three weeks. Now I'm back where I began.
    InDesign 5.5 crash report (http://pasteit.com/18257)
    Illustrator 5.1 crash report (http://pasteit.com/18258)
    InDesign 4.1 crash report (http://pasteit.com/18259)
    When I came across the thread about the crashes with Lion on 2012 MBPs, I thought it might have been related to my issue since I originally had Lion installed. I had to revert back to Snow Leopard in order to run PTI's FusionPro 7.2 software which is not Lion compatible. But then I learned that my laptop is a 2011 model so maybe that's not it either.
    Any ideas that I haven't tried? Anyone else have a similar problem? I am currently using open source software (Scribus and Inkscape) until I can come up with a solution that does not involve wiping my hard drive every 3 weeks.

    As a side note, the last time this occurred, I went so far as to uninstall Adobe CS and reinstall. The result was the same -- crash on startup for InDesign and Illustrator but not for Photoshop and Acrobat. When I wiped the machine, reinstalled the OS and all my apps/data, it worked again. For three weeks. As best I can tell, neither Adobe or Apple has updated thier software on my machine since the last time I had both apps working.

  • Illustrator crashes before startup

    When I try to run Illustrator CS6, it crashes before startup and before the splash screen is displayed. I used strace and got the exception c00000fd at RegCreateKeyExW. All of the other CS6 applications run with no problem on my machine. I'm running Windows XP with Service Pack 3, i5, 4GB RAM, 32-bit video card. Logged in as a different user and the problem was still there. I uninstalled CS6, used the cleaner tool, and reinstalled but the problem still existed. I do not have any third party plug-ins or preferences to reset because I have not used any of the applications since previously clearing out my preferences. I've been browsing this forum for any clues or solutions and nothing has worked. Any ideas as to what is going on???

    Hey, I have the some problem! Natalie, did you solve the problem?if yes, how?
    I tried everything, uninstalling, cleaning and re-installing. I tried also opening the Task Manager but Illustrator suddenly dies without any message.
    And I don't understand the reason why all the other software of the Suite do work...
    I have an iMac
    OS X 10.8.2 (12C60)
    2,4 GHz Intel Core 2 Duo
    Memory: 4 GB 800 MHz DDR2 SDRAM
    ATI Radeon HD 2400 XT 128 MB
    thank you in advance

  • Since the update my illustrator crashes upon startup.

    It suggest the fix for Suitcase Fusion 5. I have an extensis product but it is the Universal Type Client, not suitcase fusion. Is there a fix for Universal Type Client 4?

    Adding my thanks to this thread also.
    Safari was crashing on startup every time my wife tried to use it but always worked fine for me. We have separate IDs on our iMac and are running the same program from the Applications folder. So it had to be something in our Preferences or Library folders. Deleting her Safari Preferences file didn't fix the problem.
    After deleting the Icons, History and even a Security folder from her Safari Library folder finally did the trick. Who would think cache files would found be in a folder called Icons? This is the first time I saw a Security folder. I hope this doesn't create any problems later for her.

  • Upgraded to lion, Illustrator crashes on startup...

    I've tried uninstalling/reinstalling, deleting prefrences, validating permissions/disk, ect... illustrator will not start! Photosop/Premiere/After Effects work fine, but illustrator will not load... any ideas?
    error report:
    Process:         Adobe Illustrator [4260]
    Path:            /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         399 (15.0.2)
    Code Type:       X86 (Native)
    Parent Process:  launchd [192]
    Date/Time:       2012-06-27 17:29:01.641 -0500
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          8330 sec
    Crashes Since Last Report:           13
    Per-App Interval Since Last Report:  107 sec
    Per-App Crashes Since Last Report:   7
    Anonymous UUID:                      E177A69F-A665-42D0-A958-7AFF7A5267E0
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
        __TEXT                 0000000000001000-00000000010de000 [ 16.9M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Application Specific Information:
    objc[4260]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   ???                                     0000000000 0 + 0
    1   com.adobe.coretech.adm                  0x0e8099c2 ADM::Startup(bool) + 276
    2   com.adobe.coretech.adm                  0x0e80af81 CreateADMInitializer::Startup() + 25
    3   com.adobe.coretech.adm                  0x0e89e832 PowerPlug::Initializer::StartupInitializers() + 30
    4   com.adobe.coretech.adm                  0x0e89eaca PowerPlug::StandardPlugin::DoStartup(SPInterfaceMessage&) + 24
    5   com.adobe.coretech.adm                  0x0e89ec16 PowerPlug::StandardPlugin::HandleSelector(char const*, char const*, void*) + 112
    6   com.adobe.coretech.adm                  0x0e853542 ADMPlugin::HandleSelector(char const*, char const*, void*) + 246
    7   com.adobe.coretech.adm                  0x0e8535f2 PowerPlug::Plugin::DoMain(char const*, char const*, void*) + 52
    8   com.adobe.coretech.adm                  0x0e89e9a6 PluginMain + 32
    9   com.adobe.illustrator                   0x006e8632 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3769602
    10  com.adobe.illustrator                   0x006e4797 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3753575
    11  com.adobe.illustrator                   0x006ec45a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785514
    12  com.adobe.illustrator                   0x006ec51a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3785706
    13  com.adobe.illustrator                   0x001c02cc AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716656
    14  com.adobe.illustrator                   0x006ecf6f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3788351
    15  com.adobe.illustrator                   0x006e6827 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3761911
    16  com.adobe.illustrator                   0x001be936 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1710106
    17  com.adobe.illustrator                   0x001c01a3 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1716359
    18  com.adobe.illustrator                   0x00113d3a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1010718
    19  com.adobe.illustrator                   0x00050768 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 210508
    20  com.adobe.illustrator                   0x000513f6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 213722
    21  com.adobe.illustrator                   0x00050b6e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211538
    22  com.adobe.illustrator                   0x00113001 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007333
    23  com.adobe.illustrator                   0x000d424a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
    24  com.adobe.illustrator                   0x00003436 0x1000 + 9270
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x9aa9e90a kevent + 10
    1   libdispatch.dylib                       0x95bdde10 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x95bdc85f _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x9aa9e02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x929a3ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x929a56fe start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x9aa9e02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x929a3ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x929a56fe start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x9aa9d83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x929a5e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x9294d82a pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x046b4126 AMTConditionLock::LockWhenCondition(int) + 46
    4   com.adobe.amt.services                  0x046acdb0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
    5   com.adobe.amt.services                  0x046b418c AMTThread::Worker(void*) + 24
    6   libsystem_c.dylib                       0x929a1ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x929a56de thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x9aa9d83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x929a5e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x929a5f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x921f53a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x921f511d TSWaitOnSemaphoreCommon + 490
    5   com.apple.CoreServices.CarbonCore          0x921f4f2e TSWaitOnSemaphoreRelative + 24
    6   com.apple.CoreServices.CarbonCore          0x9226a398 TimerThread + 292
    7   libsystem_c.dylib                       0x929a1ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x929a56de thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x9aa9d83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x929a5e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x9295642c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x92283e62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x921f537d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9225767f MPWaitOnQueue + 200
    6   AdobeACE                                0x01677579 0x163d000 + 238969
    7   AdobeACE                                0x01676f71 0x163d000 + 237425
    8   com.apple.CoreServices.CarbonCore          0x922585e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x929a1ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x929a56de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x9aa9d83e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x929a5e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x9294d82a pthread_cond_wait + 48
    3   AdobeAGM                                0x01ab159d AGMInitialize + 3243373
    4   AdobeAGM                                0x01ab21ed AGMInitialize + 3246525
    5   AdobeAGM                                0x01ab7de0 AGMInitialize + 3270064
    6   libsystem_c.dylib                       0x929a1ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x929a56de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000001  ebx: 0x0e8098b9  ecx: 0x00000000  edx: 0x07289d25
      edi: 0xbffff0b8  esi: 0x00000001  ebp: 0xbffff508  esp: 0xbfffe87c
       ss: 0x00000023  efl: 0x00010282  eip: 0x00000000   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000000
    Logical CPU: 0
    Binary Images:
        0x1000 -  0x10ddfe7 +com.adobe.illustrator (399 - 15.0.2) <E981EB14-E985-235C-5B50-36ECD01A3851> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    0x13fe000 -  0x14cbfe7 +AdobeAXEDOMCore (??? - ???) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
    0x153a000 -  0x154afff  com.apple.carbonframeworktemplate (1.0 - 1.0) <52191201-4C2A-FC9B-06E4-0327B5203D7E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
    0x154f000 -  0x156aff9 +AdobePDFSettings (??? - ???) /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
    0x1584000 -  0x15c8fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <AF5B961D-03B5-1F8F-0DE0-E7DE0863E578> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
    0x162b000 -  0x162bfff +SPBasic (??? - ???) <574E14ED-6879-7536-E9A1-77F66D81FCBB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
    0x162f000 -  0x1635ffb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
    0x163d000 -  0x1752fff +AdobeACE (??? - ???) <BFF50B9A-8BCA-08D1-0260-FF251DA05EC7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x1775000 -  0x1c9bfff +AdobeAGM (??? - ???) <72363979-F9A0-0EA2-3E16-AB8D6EA0F12E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x1ddc000 -  0x1e18fff +AdobeARE (??? - ???) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
    0x1e21000 -  0x1e47ff6 +AdobeAXE8SharedExpat (??? - ???) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
    0x1e58000 -  0x1e73fff +AdobeBIB (??? - ???) <5AA925B7-D30E-B230-1B81-7CB6E3B4F2DB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x1e7d000 -  0x1e9eff7 +AdobeBIBUtils (??? - ???) <1B33B3A5-2460-EDE8-C54F-16C0335C613D> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
    0x1eaa000 -  0x219cff7 +AdobeCoolType (??? - ???) <90757246-5467-2606-4095-19B63B255F2F> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x2224000 -  0x22bcfff +com.adobe.AdobeExtendScript (ExtendScript 4.1.23 - 4.1.23.7573) <F68E96A7-E657-7275-09DF-4C412554CD4A> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
    0x231b000 -  0x23fefef +AdobePDFPort (??? - ???) <26DE29E1-7799-DBE8-47AE-A95FEA7DE1EB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
    0x2433000 -  0x2a68feb +AdobePDFL (??? - ???) <B295BDBD-65E8-CE6D-865B-79276D0507B2> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
    0x2b94000 -  0x2c21ff7 +com.adobe.AdobeScCore (ScCore 4.1.23 - 4.1.23.7573) <6A15402A-09B2-B1F8-5ECC-D7871EC054C3> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
    0x2c66000 -  0x2d06fef +AdobeSVGExport (??? - ???) <9B8AE7D4-C7C8-B594-9E31-BEDC07A98A56> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
    0x2d30000 -  0x2fceff2 +AdobeSVGRE (??? - ???) <95F2CE86-4B2D-C3DE-A783-8E0A0B24F74C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
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    0x9b260000 - 0x9b261fff  libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib
    0x9b26c000 - 0x9b2bdff9  com.apple.ScalableUserInterface (1.0 - 1) <C3FA7E40-0213-3ABC-A006-2CB00B6A7EAB> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterfa ce.framework/Versions/A/ScalableUserInterface
    0x9b2be000 - 0x9b5c8ff3  com.apple.Foundation (6.7.2 - 833.25) <4C52ED74-A1FD-3087-A2E1-035AB3CF9610> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x9b8f9000 - 0x9b8f9fff  com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9bb41000 - 0x9bbb0fff  com.apple.Heimdal (2.2 - 2.0) <2E1B8779-36D4-3C62-A67E-0034D77D7707> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x9bbb1000 - 0x9bbb5fff  libGIF.dylib (??? - ???) <A6F1ACAE-7B9B-3B3F-A54A-ED4004EA1D85> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
    0x9bc5a000 - 0x9bc5dffd  libCoreVMClient.dylib (??? - ???) <361CCFAF-8565-383F-915F-0B059C793E42> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
    0x9bc7f000 - 0x9c714ff6  com.apple.AppKit (6.7.3 - 1138.47) <D8CD06D7-F18C-39BE-BC68-B343F87F0469> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x9c715000 - 0x9c74cfef  com.apple.DebugSymbols (2.1 - 87) <EB951B78-31A5-379F-AFA1-B5C9A7BB3D23> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
    0x9c74d000 - 0x9c758ffc  com.apple.NetAuth (1.0 - 3.0) <C07853C0-AF32-3633-9CEF-2480860C12C5> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
    0x9c759000 - 0x9c930fe7  com.apple.CoreFoundation (6.7.2 - 635.21) <4D1D2BAF-1332-32DF-A81B-7E79D4F0A6CB> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x9c931000 - 0x9c931ff2  com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x9c954000 - 0x9c983ff7  libsystem_info.dylib (??? - ???) <37640811-445B-3BB7-9934-A7C99848250D> /usr/lib/system/libsystem_info.dylib
    0x9c984000 - 0x9c98cff5  libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib
    0x9c9a7000 - 0x9c9b2ff3  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <EDA0F56F-CB2C-30BB-940D-C6A25B73C717> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
    0x9c9b3000 - 0x9ce8fff6  libBLAS.dylib (??? - ???) <134ABFC6-F29E-3DC5-8E57-E13CB6EF7B41> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
    0x9cf30000 - 0x9cf6dff7  libcups.2.dylib (2.9.0 - compatibility 2.0.0) <1C757924-4E54-3522-A885-99795EA10228> /usr/lib/libcups.2.dylib
    0xb0000000 - 0xb000fff8 +com.adobe.ahclientframework (1.5.0.30 - 1.5.0.30) <24B39C2F-79B0-BDE3-C6D0-1F0E943070C7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 3
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 1876
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=244.8M resident=141.6M(58%) swapped_out_or_unallocated=103.1M(42%)
    Writable regions: Total=91.1M written=9148K(10%) resident=30.5M(33%) swapped_out=0K(0%) unallocated=60.6M(67%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 32.0M
    CG backing stores                   996K
    CG raster data                      744K
    CG shared images                   1228K
    CoreGraphics                          8K
    CoreServices                       2856K
    MALLOC                             27.1M
    MALLOC guard page                    32K
    Memory tag=240                        4K
    Memory tag=242                       12K
    Stack                              67.6M
    VM_ALLOCATE                        16.1M
    __CI_BITMAP                          80K
    __DATA                             19.4M
    __DATA/__OBJC                        72K
    __IMAGE                             528K
    __IMPORT                            308K
    __LINKEDIT                         59.9M
    __OBJC                             1524K
    __OBJC/__DATA                        12K
    __PAGEZERO                            4K
    __RC_CAMERAS                        248K
    __TEXT                            184.9M
    __UNICODE                           544K
    mapped file                       146.5M
    shared memory                       312K
    shared pmap                         9.9M
    ===========                      =======
    TOTAL                             572.7M
    Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.37f3
    Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.198.4.20)
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    USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 3
    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x24300000 / 2
    USB Device: SDDR-189, 0x0781  (SanDisk Corporation), 0xb7bd, 0x24330000 / 5
    USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0x24320000 / 4
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000 / 2
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    FireWire Device: OEM ATA Device 00, OEM, 800mbit_speed
    FireWire Device: d2 Quadra v3, LaCie, 800mbit_speed

    deleted the entire folder in the user/prefrences.
    I called adobe yesterday, they said the latest Lion  + Illustrator is a known issue and are working on a fix... funny none of the other 10 computers here seem to have this problem.

  • Photoshop and illustrator crashing on startup

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    Path:            /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
    Identifier:      com.adobe.Photoshop
    Version:         ??? (???)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [252]
    Date/Time:       2014-04-29 08:06:40.032 +0100
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          247426 sec
    Crashes Since Last Report:           11
    Per-App Crashes Since Last Report:   5
    Anonymous UUID:                      F9DD2D27-99D7-4D2B-BE64-6A7293C6439D
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread:  0
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      Library not loaded: @executable_path/../Frameworks/Cg.framework/Cg
      Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
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         /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/../Frameworks/Cg.framework/Cg: mach-o, but wrong architecture
    Binary Images:
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <DB8B8AB0-0C97-B51C-BE8B-B79895735A33> /usr/lib/dyld
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    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
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    Serial ATA Device: MATSHITADVD-R   UJ-898, 7.95 GB
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    USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x821a, 0xfa113000 / 9
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0246, 0xfa120000 / 4
    USB Device: Hub, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
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    That looks like your installation is corrupt. You need to uninstall and reinstall the applications.

  • Illustrator crashes on startup and little help from Adobe support team

    Hello everyone,
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    I've been having a similar problem recently.  Purchased CS5 Web Premium upgrade last month, loaded it, worked with AI a number of times, then all of a sudden out of the blue, I have the same problem as described above.  Message is Adobe Illustrator CS5 has encountered a problem and needs to close.  We ar sorry for the inconvenience.
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  • Illustrator crashes on startup - Win7

    Just did a clean install of Win 7 64bit. The rest of CC seems fine. Illustrator keeps crashing as soon as I get through the splash screen. I've updated my graphics card driver, tried deleting various plug-ins, signed out and signed in, reinstalled the program, tried holding shift to open it in bare-bones mode...nothing. The only thing that does seem to work is when I disable my internet connection, then everything works fine.
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    Hi ERIC,
    Will it be possible for you to join the connect room/session:  https://my.adobeconnect.com/rbhunwal
    If not right now then please tell me your preferred timings ? (Mine is Indian Standard Time, +5:30 GMT)
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    Raghuveer

  • Only Illustrator crashing on Startup OS X 8.5

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    Path:            /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         367 (14.0.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [133]
    User ID:         502
    Date/Time:       2015-03-15 11:33:00.034 +0530
    OS Version:      Mac OS X 10.8.5 (12F45)
    Report Version:  10
    Interval Since Last Report:          3353 sec
    Crashes Since Last Report:           5
    Per-App Interval Since Last Report:  12 sec
    Per-App Crashes Since Last Report:   5
    Anonymous UUID:                      4E6E0860-F66F-D720-2E9D-BFCE0DD6CD3D
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
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    0   AdobePDFL                     0x024104cd ASrealloc + 737
    1   AdobePDFL                     0x0236f588 CosDocEnumEOFs + 27326
    2   AdobePDFL                     0x0236d907 CosDocEnumEOFs + 20029
    3   AdobePDFL                     0x0236fd46 CosDocEnumEOFs + 29308
    4   AdobePDFL                     0x0227d782 ASTextIsEmpty + 1146
    5   AdobePDFL                     0x0212779f PDFontPSFlushIncrGlyphList + 65853
    6   AdobePDFL                     0x02127966 PDFontPSFlushIncrGlyphList + 66308
    7   AdobePDFL                     0x02129f93 PDFontPSFlushIncrGlyphList + 76081
    8   AdobePDFL                     0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
    9   AdobePDFL                     0x02111b26 PDFLPrintDoc + 6322
    10  AdobePDFL                     0x021dccac PDSetHostEncoding + 2412
    11  AdobePDFL                     0x021dce02 PDSetHostEncoding + 2754
    12  AdobePDFL                     0x02114eba PDFLInitFriends + 2122
    13  AdobePDFL                     0x021149c8 PDFLInitFriends + 856
    14  com.adobe.illustrator.plugins.PDF Suite 0x0f950096 PluginMain + 163654
    15  com.adobe.illustrator.plugins.PDF Suite 0x0f94fb61 PluginMain + 162321
    16  com.adobe.illustrator.plugins.PDF Suite 0x0f9500f2 PluginMain + 163746
    17  com.adobe.illustrator.plugins.PDF Suite 0x0f92e872 PluginMain + 26402
    18  com.adobe.illustrator.plugins.PDF Suite 0x0f92ec7b PluginMain + 27435
    19  com.adobe.illustrator.plugins.PDF Suite 0x0f9281f3 PluginMain + 163
    20  com.adobe.illustrator         0x006a93ff 0x1000 + 6980607
    21  com.adobe.illustrator         0x006a89c6 0x1000 + 6977990
    22  com.adobe.illustrator         0x00586d75 0x1000 + 5791093
    23  com.adobe.illustrator         0x00586e2d 0x1000 + 5791277
    24  com.adobe.illustrator         0x001674af 0x1000 + 1467567
    25  com.adobe.illustrator         0x00587887 0x1000 + 5793927
    26  com.adobe.illustrator         0x0054df6e 0x1000 + 5558126
    27  com.adobe.illustrator         0x00167bd1 0x1000 + 1469393
    28  com.adobe.illustrator         0x00169169 0x1000 + 1474921
    29  com.adobe.illustrator         0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
    30  com.adobe.illustrator         0x00041d8f 0x1000 + 265615
    31  com.adobe.illustrator         0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
    32  com.adobe.illustrator         0x0004210a 0x1000 + 266506
    33  com.adobe.illustrator         0x000d840b 0x1000 + 881675
    34  com.adobe.illustrator         0x000a2cd2 0x1000 + 662738
    35  com.adobe.illustrator         0x00003672 0x1000 + 9842
    36  com.adobe.illustrator         0x00003599 0x1000 + 9625

    nan,
    You may try to reinstall using the full three step way (otherwise strange things may linger):
    Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator crashes during startup.

    Hi,
    One of my users is having a problem I cannot solve. I've installed CS4 on a computer with windows 7 64-bit. After a about a week Illustrator stops working. It stops during startup on "Reading...Aparajita" which is a windows font and then it just stays there forever and the program stops answering.
    I've reinstalled both the computer and the program about 3 times and the problem just comes back. Anyone have any ideas that I could try?
    Thank you in advance.

    Steffe,
    In continuation of the first post, you could try to make a more thorough preference killing and Move the folder
    But since the issues seems to reappear, even after reinstallation (did you use the Clean Script? http://www.adobe.com/support/contact/cs4clean.html ), you may try the Other options (which includes the removal of fonts).
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  • Adobe Illustrator Crashes on Startup of Progam

    Hello.
    I am running Illustrator CS5 on a Dell T750, E5620/2.4 GHZ/Xeon Processor with 12 Gb Ram running Windows 7/64-bit operating system. I am also using Suitcase Fusion 3 in correlation with Illustrator (and all Adobe products).
    I went to launch Illustrator today and it froze. Click of the mouse and it displays the Adobe Illustrator is not responding screen with the option to close or wait option.
    I have tried renaming the AIPref, did not work.
    Updated Illustrator with 15.02, did not work.
    Disabled all of my fonts, did not work.
    All other programs in the CS5 Suite work without issues.
    I am stumped. I do not want to reinstall, but I am afraid that is what I seem to be left with. Anyone else hoave these issues?
    Thanks for your assistance.
    Eiric Shriner
    The Mighty Fez

    From what I can tell, the load is stopping on loading plug-ins. No particular plugin. Shape tools, transperency panel, strokeOffset, it changes with each restart of the program. I deleted my user prefs in AppData/Roaming/Adobe Illustrator CS5 Settings/en_US, but to no avail.
    Very frustrating.

  • Illustrator crashes on startup after upgrading to Yosemite.

    Have tried uninstalling and fresh install of Illustrator. Other CC apps seem fine just Illustrator so far.

    Mark,
    Did you use the full three step way?
    Uninstall, run the Cleaner Tool, and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html

  • Illustrator crashes on startup

    Whenever i start up illustrator, the load screen comes up, then disappears to be replace by the application, which then freezes and closes again with 3 seconds and leaves no error message.
    Help!!

    Sign in, activation, or connection errors | CS5.5 and later
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