Illustrator crashes on open or create new file

Illustrator CS4 (on Mac 10.5.8) crashes every time I try to create a new file or open an existing AI file.
I've read a number of threads on here, related to similar problems, and did the following (in this order):
deleted the font cache  --> didn't help
resolved duplicate fonts  --> didn't help
deleted the Illustrator preferences folder/files  --> didn't help
created a new user account and opened Illustrator  --> Illustrator WORKS
Illustrator seems to work just fine in the new user account I created, yay!  But, I want it to work in my user account.
Are there preferences, settings, files, applications I need to check to resolve the issue in my account?  Any particular place I should start?
Thanks for any feedback!

http://forums.adobe.com/message/1917714#1917714
esp response 3

Similar Messages

  • Photoshop CC 2014 crash when opening or creating new files when running with Cintiq 13HD.

    I have a problem where Photoshop CC 2014 crashes when trying to open or create a new file while the Photoshop window is being displayed on my Cintiq 13HD.
    When Photoshop is being displayed on my main monitor it doesn't crash.
    I'm running Windows 7 (64 bit) and have updated my graphics and wacom drivers to their latest versions and Photoshop is completely up to date. (I'm running the 30-day free trial)
    Here's the event log of the crash:
    Faulting application name: Photoshop.exe, version: 15.2.1.257, time stamp: 0x543dbc5e
    Faulting module name: atig6txx.dll, version: 8.14.1.6398, time stamp: 0x54176130
    Exception code: 0xc0000005
    Fault offset: 0x00000000000122b7
    Faulting process id: 0x23dc
    Faulting application start time: 0x01d0030b1092334e
    Faulting application path: D:\Program Files (x86)\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
    Faulting module path: C:\Windows\system32\atig6txx.dll
    Report Id: 61680f48-6efe-11e4-aeeb-bc5ff45851ea

    As you can already see, your ATI/AMD video card drriver is crashing.
    Update the driver from AMD's website to pick up all the bug fixes you are missing.

  • Issue opening or creating new files in illustrator CS5 windows 7 64bit, "Not Responding"

    Issue opening or creating new files in illustrator CS5 windows 7 64bit, program becomes "Not Responding" when opening a file.
    I had recently tried a trial version of FontExplorer Pro X, and this issue has come up after the Uninstallation of that program.  Any suggestions?

    Check for ant third party plugin in the plugin folder....?
    Also Check in the new user account?
    Message was edited by: Manish_1988

  • Photoshop CS6 cannot open or create new file.  This happened after running CCleaner

    Photoshop CS6 cannot open or create new file.  This happened after running CCleaner

    Hi, I've been asked to join this discussion. CCleaner is a nice tool, but if you used the Registry Cleaner that came with it, it might have done something to Photoshop's registry entries. There is that danger in using them.
    One thing CCleaner does is leave a backup of the registry, or you can use Windows System Restore to go to that point before you ran the Cleaner. Let's go with System Restore. Review the instructions.
    System Restore - Microsoft Windows
    If you suspect a virus, I'd like to direct you here http://bleepingcomputer.com/
    That would be the "Am I infected?" forum.
    They have the tools, you run them, and copy and paste the logs that are generated. They are very good at this, but it is super important you follow directions and don't leave until the process is completed.
    Gene

  • Illustrator CC crashes on opening or creating a file

    Out of the blue Illustrator CC has decided to crash immediately on trying to open or create a file.
    I am on a 64 bit windows 7 machine.

    verbalmugging,
    Here is the usual list (including the usual suspects in Item 7 in the link in Step 5)) that Monika refers to (the non destructive preference resetting is Step 4):
    You may try the following (you may have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):
    1) Close down Illy and open again;
    2) Restart the computer (you may do that up to 3 times);
    3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
    4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
    5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
    Even more seriously, you may:
    6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
    http://www.adobe.com/support/contact/cscleanertool.html
    Edit: Hi Monika. Still autumn there, too?

  • Illustrator CC(2014) does not open or create new file in Window 8.1 Pro

    My illustrator can launch but once I tried to create a new file it would freeze and will not respond anymore.
    I also tried to open existing illustrator files it just create a blank white illustrator window and does not respond afterwards as well.
    I tried to reinstall the illustrator for times to fix to issue but it doesnt work.
    All the other applications (photoshop/indesign...) work perfectly, but obviously there is a bug in illustrator...
    Have any other people experienced similar issue and know how to fix it??

    Did you uninstall then used the Cleaner tool before reinstalling?
    Is a printer connected? Is the driver up to date? Printer turned on?
    Do you have any third party plugins installed?
    A graphic tablet?
    Any other hardware?
    Font management? Which one?
    Have you already tried setting up a new user account (Admin) and launching from that one?

  • Indesign CS4 won't open or create new files. Why???

    I'm using Indesign CS4 and all of a sudden it won't open old files or creat new ones. I've restarted
    my machine and program and it still won't do anything. Any ideas?

    What sort of recent changes have you made on the system?
    What happens when you try to open files or create new ones? What OS? IS ID patched to 6.0.6?
    Have you tried trashing the prefs? See Replace Your Preferences

  • Can't open existing/create new files after reinstall

    I had the trial version installed to test the software and everything was running fine until I started having some issues with my computer. So I ended up reinstalling the trial version and now I can't open existing XLF files or create new ones. Both the "new" and "open" icons are now grayed out.

    Hi,
    Issuess if Opne and new are grayed out..
    Make sure you take a fresh copy of Xcelisu and reinstall the entire application again.
    If any other issuess please let me know i am happy to help you...

  • Photoshop no longer can open or create new files

    I'm using CS3 on Windows. I had Photoshop open with 2 small PSDs: I individually closed each window. I then tried to open a PNG from my desktop: nothing happens. I'm on a single monitor setup running at my max resolution (1920x1200). It literally looks like it does when you first launch PS and there's no files open. So I shut it down and tried again: same thing. Shut it down and relaunched it: can't even make a new file, it has the exact same behavior: dialogs open and are interactible but after clicking "OK" there's nothing, as if I just opened the app. Yes, it's a legit copy. I did a search and tried the voodoo that people claimed fixed their problem (such as changing the default printer, etc) and none of it works. I had it happen a week ago as well and had no idea how it fixed itself. It just one day started working again. This is so irritating. I guess I'm going to have to use MS Paint now to view my PNGs.

    psilocyn wrote:
    I'm using CS3 on Windows. I had Photoshop open with 2 small PSDs: I individually closed each window. I then tried to open a PNG from my desktop: nothing happens. I'm on a single monitor setup running at my max resolution (1920x1200). It literally looks like it does when you first launch PS and there's no files open. So I shut it down and tried again: same thing. Shut it down and relaunched it: can't even make a new file, it has the exact same behavior: dialogs open and are interactible but after clicking "OK" there's nothing, as if I just opened the app. Yes, it's a legit copy. I did a search and tried the voodoo that people claimed fixed their problem (such as changing the default printer, etc) and none of it works. I had it happen a week ago as well and had no idea how it fixed itself. It just one day started working again. This is so irritating. I guess I'm going to have to use MS Paint now to view my PNGs.
    Maybe a dialog is off screen. Have you tried pressing Esc when "nothing Happens"?
    Did you really reset your preferences as described in the FAQ?
    http://forums.adobe.com/thread/375776?tstart=0
    You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.
    This resets all settings in Photoshop to factory defaults.

  • Illustrator Crashing on open and save of files

    PC using Windows 8
    I've been using Illustrator CC for 6 months and it worked fine, all of a sudden it can't open or save files without taking very long (5-10 minutes) and occasionally crashes.
    Please help!

    Then the best bet is to uninstall, run the cleaner tool and reinstall.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

  • Photoshop Not opening or creating new files

    i have tried intalling and reinstalling twice and it has not fixed my problem. This problem is huge for me because I have so many uses for photshop on a daily basis and this just stops them. If anyone knows how to fix this or is having the same promblem please respond. I have the newest update for Photoshop CC the photoshop i am using it also does not work with he 64 bit or the normal version.

    Operating system and version?  Has PS worked OK before this problem, and with the 14.1.2 update?  When did the problem start, and can you link it with anything else happening to your system?  If Windows, have you tried a System restore to a date before the problem started? (as a last resort)

  • Illustrator Crashes when creating new file and opening a file

    Every time I try to create a new file, or even open an existing file Illustrator crashes. I have re-installed illustrator...no luck. I have tried running Illustrator while holding SHIFT...no luck. I am using windows 7, and have no crazy drivers that I believe need to be updated.
    Thank you for your help!
    -Patrick

    Have been Googling like always after Illustrator CC crashes with these specific symptoms (Opening fine, New file of Opening existing file crashes).
    All other threads had no working solution for me and the symptoms seemed little different - Opening the program and keeping it open without opening or creating a file was no problem.
    This was the well-appreciated solution that did the trick for me.
    Re: Illustrator CC 17.1 Crashing on New File or Open File (Win 7) works under a different user?
    (In my case I think my default printer had been changed in the background by using a VPN connection this morning which I hardly use ever. Never had been thinking in that direction of course.)
    Good luck to you all.

  • Soundtrack Pro crashed. Now can't open or create new audio files.

    I was editing an audio file in Soundtrack Pro v1.1. I also had Flash, Parallels and a few other applications open. I plugged in my USB headset. Parallels crashed. Then Soundtrack Pro hung up. Then I had a complete system crash and needed to restart. After restarting I can no longer open Soundtrack Pro files or create new files. All other applications including Final Cut Pro seem to be working fine. I tried reinstalling Soundtrack Pro, but that didn't help. I don't get passed the Soundtrack Pro spash page. I can select menu items such as preferences, help, and even new. However, when I select create new file nothing happens. Any suggestions would be greatly appreciated.

    I deleted the preferences file (soundtrack.plist), then restarted the application. That didn't work.

  • Photoshop CS5 crashes when opening file/creating new file

    I can load up CS5 and its fine. I then go to open or create a file and it just crashes.
    Can someone help me please
    I really need photoshop for my photography
    Cheers
    Lunty

    Photoshop uses OpenGL for some things that won't function if you disable it, but for the most part Photoshop will work fine.  Things you will miss include:
    Alt-right click and drag mouse gestures for changing brush size/hardness won't show you a preview of your brush size/hardness, just an outline.
    Smooth zoom and panning.
    Some 3D functions of the Extended edition.
    Some performance improvements in the display.
    Adobe has done a great job of making almost all of Photoshop work well without OpenGL, but I encourage you to visit the following site and download the latest video drivers for your card.  It may clear up all the Photoshop problems and possibly others you don't know you have yet.
    http://www.amd.com/us/Pages/AMDHomePage.aspx   (Note the "Download Drivers" section to the upper-right).
    -Noel

  • Illiustrator CS6 crashes when creating New File

    Hi.
    Im using windows 7 x64. And i have installed both Illiustrators x64 and x32. I can open Illiustrator but when i trying to create new file Illiustrator stop working.
    Windows 7 Hompe premium x64
    procesor i3 4x2.93
    ram : 4gb
    network with printers
    error reaport

    Hi Saras,
    We really apologize for all the inconvenience which has caused you.
    Try the steps below to check the issue.
    1. Try to reset the preferences
    Press Alt-Crtl-Shift on a PC  as soon as you click Illustratir icon to reset the preferences to the factory defaults.
    2. If that doesnt help try removing all the installed printers from the system one by one & check.
    3. Also you can try to put the system in clean boot & check if the AI still crashes if you try to create a file.
    In the meanwhile if these steps doesn't resolve your issues you can contact Adobe support by following the link below:
    http://helpx.adobe.com/contact/
    Thanks
    Mandhir

Maybe you are looking for

  • CcBPM - ParForEack block not processed in parallel

    Hi Experts, I am using a par for each block in my integration process. Within the block I send several synchronous calls to a JDBC adapter to execute stored procedure calls. The stored procedure calls need to be executed in parallel. In the process l

  • Highlighting the current page in a Spry Menu Bar

    Hello, I'm trying to get my spry nav bar to show the page that the viewer is currently on (ie if they were on the 'services' page, the 'services' button would be highlighted) But it's more complex than I thought and I seem to have lost my way. Can so

  • Hot to get components to adjust size & fill Jpanel when splitPane is moved

    HI, i am developing a small app that makes heavy use of swing. in the main JFrame, i need to have a a horizontal split bar dividing it into a top and a bottom area and in the bottom area another vertical one diving it into 2, left and right. in the r

  • *** Best way to SHOW my HDV footage?

    I need to show my HDV footage the best way possible this weekend. Here's my current set-up and plan. Could anyone let me know if it's a good plan or if they have any suggestions to improve the quality. Ultimately I need to be able to show the best qu

  • Snapshot copy of file is locked by another process?

    Hey guys,       I've never run into this before, but I am having an issue where running robocopy to restore a folder and it's contents from the weekly snapshot I get errors on several files that they are currently in use?   The syntax: robocopy Y:\~s