Illustrator crashes on startup and little help from Adobe support team

Hello everyone,
I would like to share here my frustation trying to install Illustrator on a Windows XP machine and the poor support I got from Adobe.
After download and installing, the application can be launched, splash screen comes, then the main window, and then it crashes with the message "Adobe illustrator CS5 has encountered a problem and needs to close. We are sorry for the inconvenience".
I opened a ticket on the customer support page with detailed information on the error, including the error log. Error signature was:
"AppName: illustrator.exe AppVer: 15.0.0.399 ModName: sccore.dll
ModVer: 4.1.23.7573 Offset: 0001b2b6"
The answer to my ticket was given 10 days (!) later was:
"You can find informations to solve the issue under:
http://kb2.adobe.com/cps/822/cpsid_82252.html"
Which drives to a big page full of various symptoms and solutions in which I am supposed to dig in order to solve the problem myself.
If you encountered such crash at launching Illustrator and found a solution, I would be very thankful that you give me some hints.
Regards,
Fred.

I've been having a similar problem recently. Purchased CS5 Web Premium upgrade last month, loaded it, worked with AI a number of times, then all of a sudden out of the blue, I have the same problem as described above. Message is Adobe Illustrator CS5 has encountered a problem and needs to close. We ar sorry for the inconvenience.
The little window that displays this problem has two options: Send error report or don't send. Here is what is odd: If I choose to ignore the window altogether and not choose either option, I am able to do things in Illustrator. I can open a file, select an object, change it, save the file... All with this annoying window floating in front of everything.
I figured something had gone corrupt so I uninstalled the entire CS5 suite, reinstalled the entire suite. Guess what... same problem. Very frustrating. If it is a fonts problem, my question would be why is only Adobe Illustrator having a problem with it and not the CS5 suite components?
Any insights would be most appreciated...
Mark

Similar Messages

Aperture crashes on startup, a little help?

I need some help here people, thanks in advance...
My copy has all of the sudden begun to crash on startup. It bounces a couple of times in the dock and then disappears.
I started while holding "shift" when starting Aperture to no avail. I trashed the preferences with no effect. I removed ~/Library/Application Support/Aperture/ with no change. My computer is up to date, including OS (10.4.10), Pro Application Runtime (v4.0), latest version of Aperture (1.5.3), all security updates, etc. I don't think I have anything crazy going on my machine otherwise.
Getting frustrated, I went to reinstall the app and the installer (from Aperture 1.1 I believe) crashes as well! I've also run disk utility and everything checks out, and I've rebooted a few times, etc. I tried logging in as another user and I get the same behaviour.
My computer is otherwise fine, everything else works--except Aperture. Any ideas?
Abbreviated crash logs for Aperture and Installer are below, let me know if you need me to paste the entire log (and why don't these forums accepts links?)
Thanks in advance,
p.
Aperture
===== Thursday, July 26, 2007 10:02:11 PM Australia/Sydney =====
Host Name: philoye-G5
Date/Time: 2007-07-26 22:02:16.077 +1000
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: Aperture
Path: /Applications/Aperture.app/Contents/MacOS/Aperture
Parent: WindowServer [74]
Version: 1.5.3 (1.5.3)
PID: 399
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000006
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x907bddf8 CFRelease + 92
1 com.apple.Aperture 0x00417d34 0x1000 + 4287796
2 com.apple.Aperture 0x0041959c 0x1000 + 4294044
3 com.apple.Aperture 0x004119e0 0x1000 + 4262368
4 com.apple.Aperture 0x00412480 0x1000 + 4265088
5 com.apple.Aperture 0x0041327c 0x1000 + 4268668
6 com.apple.Aperture 0x00019e10 0x1000 + 101904
7 com.apple.prokit 0x96e8aa28 _DoProSplashWithPath + 152
8 com.apple.prokit 0x96e8ab60 DoProSplash + 160
9 dyld 0x8fe15608 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 816
10 dyld 0x8fe0ba68 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&) + 212
11 dyld 0x8fe0b9f8 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&) + 100
12 dyld 0x8fe0d5ec ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 92
13 dyld 0x8fe02cb4 dyld::initializeMainExecutable() + 84
14 com.apple.Aperture 0x00002b04 0x1000 + 6916
15 com.apple.Aperture 0x000029d0 0x1000 + 6608
Installer
Date/Time: 2007-07-26 22:01:45.775 +1000
OS Version: 10.4.10 (Build 8R218)
Report Version: 4
Command: Installer
Path: /Applications/Utilities/Installer.app/Contents/MacOS/Installer
Parent: WindowServer [74]
Version: 2.1.7 (95)
Build Version: 92
Project Name: Installer
Source Version: 950000
PID: 388
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000006
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x907bddf8 CFRelease + 92
1 ...ECoretech.AELicensingPlugin 0x016ea91c GetMACAddressCFStringRef + 360
2 ...ECoretech.AELicensingPlugin 0x016ea08c aelCryptoRawKeyCreate + 72
3 ...ECoretech.AELicensingPlugin 0x016e5fd4 aelUsesEncryptedSerialNumber + 668
4 ...ECoretech.AELicensingPlugin 0x016e6a4c aelReadCurrentLicenseFile + 524
5 ...ECoretech.AELicensingPlugin 0x016e1d84 AELCheckLicenseFile + 72
6 ...ECoretech.AELicensingPlugin 0x016e1ee8 AELCheckLicenseFiles + 164
7 ...ECoretech.AELicensingPlugin 0x016dfe44 0x16de000 + 7748
8 ...ECoretech.AELicensingPlugin 0x016e1d0c 0x16de000 + 15628
9 ...ECoretech.AELicensingPlugin 0x016e1ca4 0x16de000 + 15524
10 com.apple.installer 0x0001b130 -[PageController(PluginLoading) loadSections] + 1160
11 com.apple.installer 0x00004ef0 -[PageController awakeFromNib] + 1528
12 com.apple.AppKit 0x937b7ab0 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 928
13 com.apple.AppKit 0x937a3c9c loadNib + 240
14 com.apple.AppKit 0x937a36f4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 716
15 com.apple.AppKit 0x937fabc4 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 156
16 com.apple.AppKit 0x9388aa70 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 344
17 com.apple.installer 0x00004510 -[PageController openWithDistribution:withError:] + 1256
18 com.apple.installer 0x00004014 -[PageController openDistributionWithPath:withError:] + 288
19 com.apple.installer 0x00003e48 +[PageController newControllerForDistributionAtPath:withError:] + 84
20 com.apple.installer 0x00003b18 -[InstallerController openFile:withOptions:] + 240
21 com.apple.installer 0x00003a14 -[InstallerController application:openFile:] + 76
22 com.apple.AppKit 0x9379b070 -[NSApplication _doOpenFile:ok:tryTemp:] + 388
23 com.apple.AppKit 0x939d304c -[NSApplication _doOpenFiles:] + 224
24 com.apple.AppKit 0x939d2f44 -[NSApplication(NSAppleEventHandling) _handleAEOpenDocuments:] + 88
25 com.apple.AppKit 0x9379f640 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 296
26 com.apple.Foundation 0x92be0af0 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 380
27 com.apple.Foundation 0x92be0950 _NSAppleEventManagerGenericHandler + 92
28 com.apple.AE 0x914fe960 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 208
29 com.apple.AE 0x914fe7fc dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
30 com.apple.AE 0x914fe654 aeProcessAppleEvent + 284
31 com.apple.HIToolbox 0x9329a2e0 AEProcessAppleEvent + 60
32 com.apple.AppKit 0x9379dcbc _DPSNextEvent + 856
33 com.apple.AppKit 0x9379d7a8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 116
34 com.apple.AppKit 0x93799cec -[NSApplication run] + 472
35 com.apple.AppKit 0x9388a87c NSApplicationMain + 452
36 com.apple.installer 0x00002ba4 main + 284
37 com.apple.installer 0x000026ec _start + 340
38 com.apple.installer 0x00019360 start + 60
Thread 1:
0 libSystem.B.dylib 0x90023c60 recvfrom + 12
1 com.apple.installframework 0x993b1f3c dolog_udplisten + 252
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 2:
0 libSystem.B.dylib 0x9002c3c8 semaphorewait_signaltrap + 8
1 libSystem.B.dylib 0x90030eac pthreadcondwait + 480
2 com.apple.Foundation 0x92be730c -[NSConditionLock lockWhenCondition:] + 68
3 com.apple.installframework 0x99400dec +[IFDTargetController(WorkerThread) _handleTargetRequests] + 852
4 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
5 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 3:
0 libSystem.B.dylib 0x900411f8 machwaituntil + 8
1 libSystem.B.dylib 0x90040fc4 nanosleep + 388
2 libSystem.B.dylib 0x90044798 usleep + 88
3 com.apple.DiskManagement 0x95761e0c -[NSRunLoop(DMRunLoopAdditions) runUntilDateAndBlock:] + 100
4 com.apple.DiskManagement 0x95761c08 -[DMManager waitForAppearanceOfDiskNodes] + 148
5 com.apple.installframework 0x993bbbf0 -[IFDiskManager enableDiskArb] + 304
6 com.apple.installframework 0x993bb254 -[IFDTargetController(DiskProcessing) _processInitialDisks] + 124
7 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
8 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 4:
0 libSystem.B.dylib 0x9004a6e8 syscallthreadswitch + 8
1 com.apple.Foundation 0x92bf85dc +[NSThread sleepUntilDate:] + 152
2 com.apple.AppKit 0x9383aa10 -[NSUIHeartBeat _heartBeatThread:] + 1100
3 com.apple.Foundation 0x92be01a0 forkThreadForFunction + 108
4 libSystem.B.dylib 0x9002bd08 pthreadbody + 96
Thread 5:
0 libSystem.B.dylib 0x9003288c wait4 + 12
1 com.apple.Foundation 0x92bce454 _waitForTermination + 40
2 libSystem.B.dylib 0x9002bd08 pthreadbody + 96

I hope this helps. I found that Automatically generating previews was causing my system to take a very long time to open or worse (52,000+ photos, 95 gig database). The previews added more than 30 gigs to my database. Also, *Aperture dose not respond to the operating system when doing previews*. *This causes a crash if you try using anything while Aperture is “not responding”*. It may corrupt the data base (loose pictures and not let know it after the crash). The Disk utility did NOT catch the missing pictures or corrupt files. Only booting up with DISKWARRIOR found the corrupted files and missing pictures. I LOST many pictures before figuring this out. Each time it hung required 6+hours of DISKWARRIOR rebuilding of all mounted disks (external and internal). More than 1.5 terabytes in my case. My first fix was do nothing and let the previews finish generating (it took 72 HOURS), Aperture worked great afterwards until the newest release 1.5.3. I figured out the background preview problem appeared again. Fewer crashes this time but very very SLOW. It also crashed if ITUNEs was used during preview update. After a couple of months of intense monitoring, reading and so on. I figured out how to TURN OFF BOTH preview generating processes. The most important being the main Library preview update. This is the one that starts when you open Aperture and will crash your system if you try and doing anything while it is running in background. Attempting to to cancel this task was very difficult (it keeps restarting over and over...). Turning it OFF is a simple fix but no one stated that way (i e forums).
The ”preview generating” turning OFF fixes;
#1. In the Aperture BASIC screen (with no projects highlighted), open the gear icon to the right of the “All Projects” text (top of first column before tool bar). UNCHECK the update previews. Hooray it will not do it anymore and stops crashing. That is all, unless you need to recover about a third of your space by deleting the already generated previews, but first see the PS1 below.
#2. In the Aperture preferences, UNCHECK the “gernerate previews ...”. Your done and enjoy.
My system performance was restored.
P.S.1 After deleting all the previews (recovering 30+gigs of wasted space in my case) Aperture will update your database with NO icon or anyway to let you know it is running in background, unless you go to QUIT. Then it states “updating database” for about 30+ minutes, before it will Quit. Also trying to work while it is “updating database” will likely hang your system and corrupt more files as I experienced several times. Not even the Activity monitor will show it updating. Each time it hung required 6+hours of DISKWARRIOR rebuilding all mounted disks. More than 1.5 terabytes in my case. But I lost no more pictures.
P.S.2 Regarding crashes with the first version of Aperture, the USB system on my G5 NEVER worked correctly for hard drives, my modem and other data devices, I found it causes its own crashes with any program using USB mounted disks. I would not use the USB in anyway for data drives (it is another long story). The best response I found was to use my 2nd internal SATA drive for the database. I first used firewire 800 with good response and never a problem. The Aperture database should not be put on the Operating System drive. I compared USB 2.0, Fw400, Fw800, Net 1000 and SATA internal drives work with the Aperture database. I found the internal 2nd SATA drive best followed by firewire 800 or firewire 400. USB was worst (causes crashes) followed by the slow net 1000.

Problems because multiple AppleIDs and no help from iTunes Support

I am a VERY frustrated owner of 9 separate Apple computers/iPads/iPods/iPhones. Over time, I have been forced to change my AppleID on 3 separate occasions (non-e-mail to one with e-mail, non-me.com to an @me.com to move my mobile me to iCloud), and now my devices do not update apps unless I Sign into different accounts than my new primary iTunes Account...the one that I need to make the whole iCloud BS to work.
It is VERY clear to me that there is very little coordination between depts at Apple, which with a VERY closed architecture is not a good thing. All I want to do is shift prior purchases to my new primary AppleID but iTunes Support has been no help to date. That only adds fuel to the fire as my Apple ownership experience has already been less than stellar. Candidly, I are ready to move back to the Windows world and sell my new iPhone 4S to get an Android phone. They seem to be advancing a lot faster anyway from what I can see and it would be pretty awesome to be able to view a Flash video again.
Aside from the aforementioned rant, has anyone else had problems with iTunes multiple accounts issue and upgrading to iOS 5?

I am having problems with the password for computer, itunes, icloud, apple ID.and since the apple tv update yesterday, I spent lots of time trying to sort it all out. Today I called Apple support, and he helped me make necessary changes so remote in ipad, iphone and apple tv worked with the different passwords changed to one.
Several hours later it is rejected in all devises for home sharing and I get an errorfile://localhost/Users/barance/Desktop/Screen%20Shot%202011-10-25%20at%206 .39.41%20PM.png
Mad asd **** and not sure what to do?
Thanks anyone who can help
Barry

HP Probook 4510S says "Plugged in Not Charging," little help from tech support

Hi there,
I have a two year old HP Probook 4510S that has had a ton of problems. The most recent of which was an error message every time I turned on the computer saying "Batter is critically low" and it stopped charging and said that power was 0% (it continued to work though if it was plugged in and would die immediately if the plug was removed). I replaced the battery ($108), which took about a month to receive because HP apparently sent the store the battery that goes with the new model of Probook and said it would fit in the old model (it didn't and had to be sent back). When I finally got the new battery it worked for about a day and then I noticed that the message said "Plugged in, not charging" and when the charger isn't plugged in the battery seems to deplete rapidly. Now it's at 36% and not charging.
I spoke to someone today at tech support and she said because it's out of warranty they couldn't help me, but that I should "try a friend's charger" to diagnose the problem myself, as though everyone has the same charger. When I said I didn't have access to another laptop to try another charger she just repeated that I need to try it on a different charger to see if it's a problem with the battery or the charger. But that if it's the battery and I provide them with proof of purchase they could replace that. The battery is brand new and doing the same thing as the last battery, so I doubt this is the problem. I said that I had seen messages all over the internet discussing this problem and that no one seemed to have the answer and she said "Those are on the internet, we haven't substantiated those claims." I'm shocked that HP doesn't seem to care that they get a bad reputation for offering so little help if a product is out of warranty. Because of this experience I doubt I would purchase another product from them, and I would warn others against it too. I've had more computer problems with HP than any other brand of laptop I've had or any of my friends/family have had. In the meantime, has anyone else had this problem? From the forums I've read it seems that occasionally people find solutions, but none seem to be working for me. Any insight would be much appreciated.

I did a BIOS update on my ProBook 4530s and it took care of the problem

LR5 won't print, it send print job starts to spool then just dissaperes from the print cue? my printer works fine with other software. I can't get any help from Adobe support can anyone help???

Hi i need help! I can't print any jobs, LR5 starts to print then the job disappears from the print cue. I can ! print from other application no problem.
I can't get any support from Adobe. Any ideas would be great.

Hi,
Please try the following steps:
Open the file in Adobe Reader
Click on File menu - Print
In the Print Dialog box, select the Printer and then select Advanced button
In the Advanced print setup, Please check 'Print as Image' (See the Screen shot)
Click Ok and then Click Print.
Let me know if this solves the problem.
~ Aditya Kalania

It is unbelievable that you cannot get in contact with a persone from Adobes support team

Since weeks (or even months) I am not able to start my cc photoshop.
Yes, I am paying for it every mointh. I have a one year subscription. But what are they for???? To see that I am once again in the situation that my beloved photoshop stopps working again???
Aftre having the same probmlem for weeks after my installation of the CC prodcuts finally I got cc photoshop working. I was able to work with it for abaout 6 weeks or so.
Now when I try to start photoshop I again receive the 0 days LEFT OF YOUR TESTVERSION MESSAGE and I cannot get it running again. I DON´T have a testversion!!!!!!!!!!!!!!!
I have a paid ADOBE CC PRODUCT Version.!!!
I need urgent help and I want my money back!!!!!!!!!!

Actually, you can talk to them. Just not quite how you would expect to. ( I JUST got off the phone with them myself )
Call the main sales line at 1-800-585-0774 ( I know, it makes no sense since it's a sales line, but bear with me ) and listen to the options. They'll tell you the sales folks won't be able to help you with support related issues, but keep listening. You'll hear the options given that will allow you to talk to the support folks.
When I called there was about a twenty minute wait, but they'll allow you to input a callback number and your name so you don't have to sit on the line the whole time.
I got the call and worked with them to resolve my account issue. ( Which ended up being totally my fault )

Blacklisted IP and no help from Verizon support

According to http://whatismyipaddress.com/blacklist-check my IP is listed with no less than 4 blacklist entities.
My browser was recently prevented from connecting to one of my own client sites (that website's host actually alerted me to this blacklisting), which has since been working, but I have no way of knowing how many other websites might deny access to my IP--or even if my outgoing emails are being denied.
BUT THIS IS NOT AN EMAIL ISSUE. This is a blacklisting issue.
Verizon support via Twitter has been ineffective and pointless:
"Since you have a dynamic IP, we're unable to whitelist your IP at this time. ^JGG"
And Verizon phone support consists of wading through phone menus, waiting 10 minutes to get someone and then listening to them read their script as they fumble around completely and utterly ignorant of what I'm talking about. And then getting disconnected--at least 3 times.
I don't CARE if my IP is "dynamic"; OBVIOUSLY my computer/connection is being IDENTIFIED by an IP that prevented me from visiting that site (and who knows how many others) and, thus, Verizon should be able to erase that from my connection and assign a new [dynamic] one.
All I've gotten so far are excuses, technobabble and stupidity. Anything, that is, but CUSTOMER SERVICE. I pay nearly $100 a month for this **bleep**.

All of Verizon's Dynamic IP's are blacklisted from Email lists.
Somegirl speaks wisely on this issue and is correct, IP's that are blacklisted from websites, are typically a result of an out of date bogon filter, and those filters are maintained by the site hosts not Verizon. a "work around" is to simply get a new ip address in a range that your website's host is not blocking. a long term fix is engaging the site host (not the webmaster) and have them update their bogon filter lists.
The blacklisted email thing, though, if that's the issue, then you can't get around that.
In fact, that's such a common practice that this is what a Company has to say about blacklisted IP's that are Dynamic (this company is not associated with Verizon FYI, but it shows the industry attitude about dynamic IP's for Email blacklisting)
http://cbl.abuseat.org/dynamic.html
This IP address is dynamicAs we've mentioned earlier, CBL listings that interfere with legitimate email are almost ALWAYS as a result of virus-infected machines.
The difficulty with dynamic IP addresses is that you may not have had this IP address at the time the virus was infected, so there is nothing you can do to prevent a relisting. Furthermore, the next time you connect, you may well get a new IP address that's already listed.
This situation is particularly common with wireless portals.
So, here the best way to proceed is to avoid having the listing affect you, not remove the listing.
If you have a dynamic IP address, or even just a user of a large ISP, your ISP will have provided you with the name and/or IP address of a mail server you should use to send email. You should put this in your mail reader (or server in some cases) "smart host" or "outbound SMTP server" setting.
Once you do this, you shouldn't be bothered by CBL listings again, and there's no need to delist it.
Even if you could get the CBL to delist it (and we usually do when we're contacted the first time), it's not going to help much in the long run - not only will you likely run into a CBL listing again in the future, other DNSBLs (called "DUL"s) are listing _entire_ dynamic ranges, so the CBL is the least of your problems.
As one example, which we get asked many times about, the DirectWay wireless provider tells their users to set their "outbound SMTP server" to be "smtp.direcway.com". As it turns out, they don't seem to be interested in securing their wireless portal, and supply this to give their users a way around the CBL (and MANY other DNSBL) listings.
Note to ISP staff:The CBL's users expect us to list demonstrably compromised machines. Even if they're dynamic. Do NOT ask us to permanently delist dynamic ranges or any other type of generic end-user pools, because we won't: no exceptions.
The only way you can avoid repeated CBL listings of dynamic IP addresses is to treat the network segment as a NAT'd LAN, and configure your routers to block outbound port 25 from all IP addresses in the range. See NAT information.
It's really pointless to permanently delist dynamic ranges, because "Dialup" DNSBLs (aka "DUL"s) list the whole range anyway.
Solution for email blacklisted customers is different. configure your machines properly using Verizon's outbound SMTP smtp.verizon.com (ssl and port 465) you will be subject to their spam policy's with that config, or get a 3rd party SMTP to use.

Illustrator crashing on Startup

Hi there, is anyone experiencing Illustrator crashing on startup, and more importantly, solved the problem? I am running OSX 10.6.8, have set permssions to everyone, repaired disk permissions via Disk Utilities - but it still crashes. Any other ideas much appreciated.
- Pete

Please perform steps 1-4, if it did work before mostly step 4 can solve your issue:
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca .html#WS5631ebe4b42741f6-27ef1832129e9485608-8000
The Illustrator preferences file manages the commands and panel settings in Illustrator. When you open Illustrator, the positioning of panels and commands are stored in the Illustrator preferences file. If you want to restore the default settings for Illustrator or change the current settings, delete the Illustrator preferences. Illustrator automatically creates a preference file, when you restart Illustrator and save a file.
Please rename the directory:
<startup drive>/Users/<username>/Library/Preferences/Adobe Illustrator CS5 Settings/en_US*/

I installed the latest version of Firefox last night. It worked 3-4 times flawlessly. Now, it crashes at startup and gives me a box with crash detail report. How can I fix this?

I have a brand new HP dv8t laptop that is straight from the manufacturer 2 days ago.
Last night, I attempted to download and installed the latest version of Firefox. After installing, it worked great for an hour or so (3.4 different sessions).
Then, this morning when I came back to the computer, Firefox crashes at startup and gives me the option of finding a solution online or quitting the program.
How aggravating!
I have installed this same version on 2 other computers that I own, without any issue.
I have attempted to uninstall Firefox from the dv8 and reinstalling, to no avail.
I cannot find the crash report, but I do this see this message once the app crashes:
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 1.9.0.3399
Application Timestamp: 49f1091d
Fault Module Name: StackHash_5701
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: 4000001f
Exception Offset: 046b75ba
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 5701
Additional Information 2: 5701071bdc29491833a7ab96965d1870
Additional Information 3: c8d0
Additional Information 4: c8d0e80632ad4cc967a76f7e9c35ca44
Please help! I cant stand iE anymore and I'm so lost without Firefox!

You might try using the add-on 'NoSquint' which allows numerous zoom options specific to each page you visit & keeps your settings - https://addons.mozilla.org/en-US/firefox/addon/nosquint/
If you want to go back to 3.6x, you will find it here:
http://www.mozilla.com/en-US/firefox/all-older.html
In most cases you can simply "upgrade" (meaning downgrade) directly from the installation. It would be a good idea to save your passwords & bookmarks just to be on the safe side.

Illustrator crashes after startup before doing anything

Illustrator crashes after startup before doing anything... Creating new or opening a file...
I'm running Windows 7 Enterprise 64-bit and it is Illustrator v18 CC 2014. All other CC products seem to work fine.

Hi GarethBLUE,
Can you please try following steps and she with us at
[email protected]
Define an environment variable AI_ENABLE_SAFE_MODE=1
Right click on This PC or My Computer
Click Properties
Select Advanced System Settings or Advance tab.
Click on Environment Variables... button.
Click New... button on the User variables section.
Enter AI_ENABLE_SAFE_MODE in the variable name.
Enter 1 in the variable value.
Click OK and OK and OK to close all dialogs.
Launch AI again
If crashes, Launch again, It should tell you Ai has detected a crash on last launch and will ask to perform diagnostics.
Please allow it to proceed.
If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
Please continue from steps 3 to 5.
If you get to launch AI, please let us know
If not, please let us know, where you are stuck.
Sanjay.

Adobe Premiere CS5 Crashes at startup and cannot update

My Premiere pro CS5 keeps crashing at startup and I tried to update it but it says “inapplicable” and won’t allow update....
I tried uninstalling as well but still doesnt work....

For the first issue, try this:
Go to the following locations
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
For the second issue, try this:
If you succeed to launch Premiere Pro, Go to Help > Updates and try to update from there. If you are not able to launch Premiere Pro and have any other CS5 app such as After Effects, open that and go to Help > Updates and see if you are able to update from there.
Thanks,
Rameez

My drive recently had to be replaced with a new one installed by Apple they reinstalled all my stuff from my time machine. Most my programs had to be updated which I managed with a little help from my friends, but the last one that I can't solve is

My IMAC OSX 10.6.8 2.8 GHz intelcore 2Duo 4GB 800 Mhz DDR2 SDRam recently had to have its hard drive replaced by apple thy actually had to give me a larger one because mine was no longer available,They also reinstalled all my programs and data from my 2 terrabite time machine back up. I got my system home and found that I had to upgrade most of my programs which I managed with a little help from my friends, but I still have one problem that I can't solve I have a Nikon Coolpix S6 that I have Been Syncing with my Iphoto since I've got it 3 years ago and now when I place it in the cradle the program reconizes it and says that it is going to start to import the new photos the little white wheel in the center of the screen starts spinning but nothing else happens. I checked all my connections and they are goog plus I even downloaded a nikon progam just to double check the camera & cradle and it works there but it wont pair off with my IPhoto.

First go to iPhoto Preferences, look in both General and Advanced tabs to make sure that things are set to import from camera into iPhoto.
Then if that doesn't help, connect the camera and open Image Capture in your Applications > Utilities folder and see if you can use Image Capture to reset the import path from the camera to iPhoto.
Image Capture: Free import tool on Mac OS X - Macgasm
Message was edited by: den.thed
Sorry John, I didn't see your post when I clicked the reply button. Dennis

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.

if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
ai cs6 requires:
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
2 GB of RAM (8 GB recommended)
2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024 x 768 display (1280 x 800 recommended) with 16-bit video card

Crashes on Startup and to the best of my knowledge, unfixable.

Its a random chance at the start of a random day that it crashes on startup, freeze then crash. The only plugins i have installed are Java and Shockwave flash. I tried every method possible to the best of my knowledge but nothing worked. Eventually it let me back on, but it is still annoying regardless, as it happens nearly every time i start up Firefox.

If you are actually seeing Firefx crash hopefully it is generating and submitting Crash Reports; and the crash ID's would potentially be useful, they start with '''bp-''' and are obtained by navigating to ''about:crashes''
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box.
[[Image:aboutcrashesFx29|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Distiller 8.1.3 Crashes on Startup, and Other Pro8 Woes

I bought Adobe Acrobat Professional 8 a couple years ago, and Distiller 8.1.3 has never worked. I have a Dual 2 GHz PowerPC G5, currently running 10.4.11. Whenever I double-click Distiller, it doesn't even get as far as an opening screen before it crashes. All it tells me is:
The application Distiller quit unexpectedly.
Mac OS X and other applications are not affected.
Meanwhile, I've never been able to create a PDF using the print function. I make the settings, it goes through the motions, an icon of a laser printer or something appears down on the toolbar, and no file is created.
What I really need this for is to create a PDF of my book interiors from Quark XPress 7 for the print-on-demand printer. Formerly, they've been able to work with exported PDFs, but now they claim they absolutely need it done with Distiller.
Any suggestions?

oN
ThrillingWonder wrote:
I bought Adobe Acrobat Professional 8 a couple years ago, and Distiller 8.1.3 has never worked. I have a Dual 2 GHz PowerPC G5, currently running 10.4.11. Whenever I double-click Distiller, it doesn't even get as far as an opening screen before it crashes. All it tells me is:
The application Distiller quit unexpectedly.
Mac OS X and other applications are not affected.
Meanwhile, I've never been able to create a PDF using the print function. I make the settings, it goes through the motions, an icon of a laser printer or something appears down on the toolbar, and no file is created.
What I really need this for is to create a PDF of my book interiors from Quark XPress 7 for the print-on-demand printer. Formerly, they've been able to work with exported PDFs, but now they claim they absolutely need it done with Distiller.
Any suggestions?
Try the Following:
Go to Printer Setup Utility and remove AdobePDF from Printer list.
Choose either Acrobat or Reader from from help menu choose repair installation.
Click on AdobePDF.
Now try to create a PDF.
Open Disk Utilities and Try repair permissions.
since your using X.4 look for and download AppleJack.
Restart in SingleUser Mode (Command -S) and when B&W screen finishes loading Text info and there is a Blinking cursor.
At that point Type applejack.go through all the procedures do items 3 & four both for system and for each user. When finished type return then choose restart.
If that doesn't work you may have a problem with Print driver. It not be up to date.
Go to Printer's website and download the latest version.
Next go to Printer Setup and remove you printer from the printer list.
Next open and install the New Driver (even if exactly the same version as previous).
Now try to create a PDF either by Apple's print menu PDF button. Or by choosing AdobePDF in the print menu.
If that don't work try:
Gather up your Acrobat install Disk and download from Adobe Support > Udates , all items related to Acrobat 8.
Now open Acrobat Director (Folder) and choose uninstall.
Next from finder choose file menu > Find. When opens up type in first Acrobat and remove all items associated with Acrobat 8 to trash and empty. Make sure they are only related to acrobat.
Next Type Adobe and repeat. DO NOT REMOVE YOUR PDF'S.
Now run Disk Utility and repair permissions.
Install install Acrobat and open. Close the run each updater in turn.
Now try to create a PDF. If none of this works then you might have some type of extension, control panel, or other item installed in your system interfering. Most ly you don't and one of the bove methods will get you running.
(Please note information is given by an Experienced User of Acrobat. I am not an employee of Adobe.)

Illustrator crashes on startup and little help from Adobe support team

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