Illustrator crashes on the startup (Leopard)
Hi, my cs3 illustrator crashes right the startup on the initializing window. I am using Leopard 10.5.5 and illustrator version 13. I have tried to erase the pref files and the application support adobe folder too yet that did not help. So I created new user and illustrator works perfectly on the new user. Then, I was quite sure that it was a font problem, I am using many Turkish fonts. I tried to disable to all of the fonts from the font book yet this did not help neither. I have also tried to remove the whole CS3 and reinstall yet no luck.
Any ideas ??? Thanks in advance...
Ok this is what I would suggest first repair your permissions then remove the Adobe Illustrator Settings folder in your users preferences and the com.adobe.illustrator.plist and then search for l files that are font data bses and look for one that is more then a few kb something in the area of 64kb or higher and trash them.
Restart the computer and see if that results in the proper launching. I would say one or more of the databases are corrupt.
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Illustrator crashes before the startup
Hi, I installed the Master collection Suite and all the softwares run except Illustrator, that dies without any dialog message
I tried everything, uninstalling, cleaning and re-installing. I tried also opening the Task Manager to see if illustrator runs but it suddenly dies without any message.
I have an iMac
OS X 10.8.2 (12C60)
2,4 GHz Intel Core 2 Duo
Memory: 4 GB 800 MHz DDR2 SDRAM
ATI Radeon HD 2400 XT 128 MB
thank you in advance for any help
Serenaok, I solved the problem. For those who will have the same problem, that's how I did.
I had a problem with a Wacom Inklgin plug-in: Wacexportfile.aip
The dialog messagge appeared only once the first time I run Illustrator. I uninstelled the Inkling and removed the plug-in but Illustrator was still crashing without any other message.
I updated Illustrator with the newest release and it started working.
There was a bug in the very first release of the software...
Btw thank you for the answer Mylenium -
Illustrator crashes right after startup
Yesterday I have bought Adobe CC, and installed Illustrator. After the initial installation, I have watched some " Whats new" video's, and every time I clicked Done/Finished, Illustrator crashed. It still does. I have browsed the forums, tried every suggestion* and contacted chat support. Who kindly redirected me to a phone number of Adobe, which does not pick up the phone in 40(!) minutes (then I hang up).
Spending 90 dollar a month is not that cheap, spending a day trying to fix the problem myself neither, having no responsive support makes it worse.
Can somebody of Adobe come to life and contact me?
Tried already (and probably more):
- New Windows account
- Logout + Login in CC App
- Reinstall, using the Clean Tool in between
- Disable fonts
- Disable graphic driver
Specs:
- Windows 8.1
- All drivers up to date
- Latest versions of softwareAlready saw that solution. Though the following does not apply.
"Proceed with this article only if disabling Internet connectivity results in Illustrator CC or InDesign CC launching and functioning as expected"
Additionally: the file exists -
Illustrator crashes repeatedly at startup
Hello,
Illustrator crashes whenever I open it, I've been searching on this forum and on the basis of the answers trying to solve the posts ..
but after trying I still have this problem. below is my crash log.
Thanks Michael
Process: Adobe Illustrator [1175]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 256 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [220]
User ID: 501
Date/Time: 2013-06-21 21:16:46.288 +0200
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Sleep/Wake UUID: 296BD00A-661A-4505-BD3F-B25C3089D393
Interval Since Last Report: 7613 sec
Crashes Since Last Report: 8
Per-App Interval Since Last Report: 79 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: 359CCF5D-01AF-0AB9-2783-6D3E81449BA2
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000058
VM Regions Near 0x58:
-->
__TEXT 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.wacom.Inkling 0x0000000116665297 wacexportfileplugin::StartupPlugin(SPInterfaceMessage*) + 39
1 com.wacom.Inkling 0x000000011666782b PluginMain + 123
2 com.adobe.illustrator 0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
3 com.adobe.illustrator 0x0000000100ab5423 SPCallPlugin + 99
4 com.adobe.illustrator 0x0000000100ab8066 SPSendMessage + 646
5 com.adobe.illustrator 0x0000000100ab830e startupSweetPeaPlugin(SPPlugin*) + 94
6 com.adobe.illustrator 0x00000001006e4da6 cacheStartup(SPPlugin*) + 214
7 com.adobe.illustrator 0x0000000100ab8be7 spStartupPlugins + 919
8 com.adobe.illustrator 0x0000000100ab7cc4 SPStartupPlugins + 36
9 com.adobe.illustrator 0x00000001006e3ac2 PluginMgr::PluginsLoad() + 290
10 com.adobe.illustrator 0x00000001006e21c3 PluginMgr::TryStartUp() + 179
11 com.adobe.illustrator 0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
12 com.adobe.illustrator 0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
13 com.adobe.illustrator 0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
14 com.adobe.illustrator 0x000000010042e640 CAIApplication::RunApp() + 128
15 com.adobe.illustrator 0x0000000100419a57 main + 135
16 com.adobe.illustrator 0x0000000100002c94 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8a5e2d16 kevent + 10
1 libdispatch.dylib 0x00007fff9068cdea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff9068c9ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8a5e20fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8f03dfe9 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000103894dcb 0x103552000 + 3419595
3 com.adobe.AGM 0x000000010389587d 0x103552000 + 3422333
4 com.adobe.AGM 0x00000001038ab8a8 0x103552000 + 3512488
5 libsystem_c.dylib 0x00007fff8f0397a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff8f0261e1 thread_start + 13
Thread 6:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff8a5e2322 __select + 10
1 com.apple.CoreFoundation 0x00007fff8bd04f46 __CFSocketManager + 1302
2 libsystem_c.dylib 0x00007fff8f0397a2 _pthread_start + 327
3 libsystem_c.dylib 0x00007fff8f0261e1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8a5e26d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8f03bf4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8f03bd13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8f0261d1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000115e6b370 rcx: 0x00000000003f0200 rdx: 0x0000000000093c30
rdi: 0x0000000109ef0a00 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfe8a0 rsp: 0x00007fff5fbfe880
r8: 0x0000000000000004 r9: 0x0000000038980cca r10: 0x0000000000000000 r11: 0x0000000038980cca
r12: 0x00000001166a1448 r13: 0x00000000214d454d r14: 0x00007fff5fbfead0 r15: 0x000000010c8809e0
rip: 0x0000000116665297 rfl: 0x0000000000010206 cr2: 0x0000000000000058
Logical CPU: 0
Binary Images:
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0x7fff9296d000 - 0x7fff9298aff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
0x7fff92abb000 - 0x7fff92abffff libCoreVMClient.dylib (32.3) <AD8391D9-56DD-3A78-A294-6A30E6ECE1A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x7fff92c0e000 - 0x7fff92da9fef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff92dfa000 - 0x7fff92e10fff com.apple.MultitouchSupport.framework (235.29 - 235.29) <617EC8F1-BCE7-3553-86DD-F857866E1257> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff92e11000 - 0x7fff92e60ff7 libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/FrameworksYou can only use the plugin in a compatible version. Unformtunately the Installer doesn't check this. So you have to read the accompanying documentation on the plugin.
The latest available plugin (from the Wacom website, I don't know if it ships with the product as well) is compatible with version CS6. There's no plugin for CC yet available. -
Adobe Illustrator crashes immediatly on startup
I recently had problems with my Illustrator CC crashing shortly after opening. Forum staff helped me fix this issue, it was due to a problem with my Wacom Bamboo drivers. Here is the link:http://forums.adobe.com/message/6047643#6047643
However a week later I am now having issues with Illustrator again but this time, it crashes immediatly and give's me a different error message: "Adobe Illustrator cannot be opened because of a problem".
I have taken a look at this article: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html but it has not worked. I cannot uninstall or reinstall the app because I am at work which blocks Adobe CC downloads through it's proxy (for some reason) and I need to use it today.
Here is the log the error message gives me:
Process: Adobe Illustrator [11236]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [182]
Responsible: Adobe Illustrator [11236]
User ID: 501
Date/Time: 2014-01-28 09:20:07.356 +0000
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: B118489E-589D-E567-429D-DE9CBA9AD0A6
Sleep/Wake UUID: C54A7A7C-C45F-4600-A308-B2E3E43A0171
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/dvaui.framework/Versions/A/dvaui
Referenced from: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Reason: image not found
Binary Images:
0x7fff657a4000 - 0x7fff657d7817 dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
0x7fff8a175000 - 0x7fff8a1dfff7 com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8a1f2000 - 0x7fff8a4f1fff com.apple.Foundation (6.9 - 1056) <D608EDFD-9634-3573-9B7E-081C7D085F7A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8a904000 - 0x7fff8a904fff com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8b36b000 - 0x7fff8bedfff7 com.apple.AppKit (6.9 - 1265) <0E9FC8BF-DA3C-34C5-91CC-12BC922B5F01> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff8c0af000 - 0x7fff8c0affff com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff8c4cd000 - 0x7fff8c4cdfff com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff90b9a000 - 0x7fff90b9afff com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff91204000 - 0x7fff91357ff7 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff9229c000 - 0x7fff922ffff7 com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
Any assistance would be great. Thanks.Ok I took a look at the error log it gave me and this line caught my eye:
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/dvaui.framework/Versions/A/dvaui
Referenced from: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Reason: image not found
When I had problems last time the forum staff member gave me a file to replace this one with. I have restored the backup and my Illustrator is working. Sorry for the hastey post! -
Illustrator crashes everytime the Swatch palette is used
So my PC Illustrator CS3 version crashes everytime when a color is picked from the Swatch Palette. Any idea?
Thanks!!
NinaI would create a new user account and log into that ad see if it still happens.
BTW have you installed any fonts recently or software or update any software?
Try a new user and let us know what happens! -
I crashes every time i open it. it suddenly started happening. i could get just past the opening pane at first allowing me to choose what kind of document to open print rgb etc, the it stopped doing that. i get the opening pane the it crashes, it aslo happens in past copies cs2 cs3 cs4 non of my illustrator copies will open
It could be an issue with your font caches. Go get fontnuke and try deleting all your system and application font caches.
It doesn't sound like a preference issue if it's affecting all the other versions. Do you have the suite installed? Is Photoshop working properly? -
Illustrator crashes during the hovering of the mouse over the application panels
Hi,
I am also getting regular crashes from Illustrator CC 2014 - really unexpected after the relative robustness of previous versions. I am on an iMac, MacOS 10.9.4 with a Wacom 24HD ouch screen- I wonder if it is the interface with this wacom that is the problem?Andy submitted the following crash log with steps:
Here's the latest crash- it happened as I was trying to drag a line colour into the fill colour to make them match in the main tool palette - it seems to be happening mainly when I try to rapidly switch tools in the tools pallette, or drag colour swatches to drop them...
latest crash stuff follows:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.dvaui.framework 0x0000000109629672 dvaui::ui::UI_Node::UI_SetMouseOverState(bool, dvaui::ui::MouseEvent const*, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, dvaui::ui::UI_Node*) + 274
1 com.adobe.dvaui.framework 0x0000000109629412 dvaui::ui::UI_Node::UI_SetMouseOverLeafNode(dvaui::ui::MouseEvent const&) + 82
2 com.adobe.dvaui.framework 0x000000010962994b dvaui::ui::UI_Node::UI_UpdateMouseOverState(dvaui::ui::MouseEvent const&) + 171
3 com.adobe.dvaui.framework 0x00000001096a4887 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 519
4 com.adobe.dvaui.framework 0x00000001096a4e0f dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 415
5 com.adobe.dvaui.framework 0x00000001096a2e02 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 418
6 com.adobe.dvaui.framework 0x00000001096a2c36 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
7 com.adobe.dvaui.framework 0x00000001096a3ee9 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
8 com.adobe.dvacore.framework 0x0000000108ee5c94 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 68
I am able to reproduce this issue at my end. I have escalated the issue to the Illustrator developer team.
Andy from Java : Thanks for the support Andy. I appreciate this.
With Best Regards,
Raghuveer -
We have an Intel imac 27" running Mac OS X 10.6.8 using Abobe CS6 Illusrator, our workflow is that to print files to our imagesetters we create PostScipt files, we have two identical macs, but one of them when we try and create a Postecript file Illustrator crashes, tried the obvious delete prefs and all of that stuff, but nothing helps, open the file in CS5 and its OK, PostScipt file creates fine, but CS 6 Crashes.
Has anyone got any idea
Thanks
/DDo you want me to send complete report, or is below enough.
Doesn't matter if its a new file or exisiting file or created on another mac, whatever file is used it will crash when trying to create .ps file
Thanks
/D
Process:
Adobe Illustrator [539]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
691 (16.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [152]
Date/Time:
2013-05-03 11:33:05.170 +0100
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Sleep/Wake UUID: 71BD441A-A7E2-441F-8467-5830C5713912
Interval Since Last Report:
20668 sec
Crashes Since Last Report:
1
Per-App Interval Since Last Report: 219 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID:
2568BACB-8865-45A4-830A-DF3B9F461A9F
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
*** error for object 0x111919408: incorrect checksum for freed object - object was probably modified after being freed.
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib
0x000000010a8790b6 __kill + 10
1 libSystem.B.dylib
0x000000010a9199f6 abort + 83
2 libSystem.B.dylib
0x000000010a90862d szone_error + 519
3 libSystem.B.dylib
0x000000010a83294f small_malloc_from_free_list + 724
4 libSystem.B.dylib
0x000000010a82f1e1 szone_malloc_should_clear + 2070
5 libSystem.B.dylib
0x000000010a82e98a malloc_zone_malloc + 82
6 com.apple.Foundation
0x0000000101acaa18 allocateCollectableUnscannedStorage + 51
7 com.apple.Foundation
0x0000000101ad81c5 -[NSConcreteMapTable grow] + 187
8 com.apple.Foundation
0x0000000101ad6e66 -[NSConcreteMapTable setObject:forKey:] + 159
9 com.apple.AppKit
0x0000000101fbae8b -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4480
10 com.apple.AppKit
0x0000000101fbaed6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4555
11 com.apple.AppKit
0x0000000101fbaed6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4555
12 com.apple.AppKit
0x0000000101fb9b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 254
13 com.apple.AppKit
0x0000000101fb63de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
14 com.apple.AppKit
0x0000000101f2fc0e -[NSView displayIfNeeded] + 969
15 com.apple.AppKit
0x0000000101f2aaba _handleWindowNeedsDisplay + 678
16 com.apple.CoreFoundation
0x000000010abb7b07 __CFRunLoopDoObservers + 519
17 com.apple.CoreFoundation
0x000000010ab93434 __CFRunLoopRun + 468
18 com.apple.CoreFoundation
0x000000010ab92d8f CFRunLoopRunSpecific + 575
19 com.apple.HIToolbox
0x000000010e41a7ee RunCurrentEventLoopInMode + 333
20 com.apple.HIToolbox
0x000000010e41a5f3 ReceiveNextEventCommon + 310
21 com.apple.HIToolbox
0x000000010e41a4ac BlockUntilNextEventMatchingListInMode + 59
22 com.apple.AppKit
0x0000000101effeb2 _DPSNextEvent + 708
23 com.apple.AppKit
0x0000000101eff801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
24 com.apple.AppKit
0x000000010213adc3 -[NSApplication _realDoModalLoop:peek:] + 442
25 com.apple.AppKit
0x0000000102138951 -[NSApplication runModalForWindow:] + 129
26 com.apple.AppKit
0x000000010239e112 -[NSSavePanel runModal] + 318
27 com.adobe.dvaui.framework
0x0000000109a8fa38 dvaui::dialogs::OS_FileSaveAsDialog::RunModal() + 1096
28 com.adobe.illustrator
0x0000000100c0ea20 0x100000000 + 12642848
29 com.adobe.illustrator
0x00000001004233f2 0x100000000 + 4338674
30 com.adobe.illustrator
0x000000010082baf9 0x100000000 + 8567545
31 com.adobe.illustrator
0x0000000100baa1da 0x100000000 + 12231130
32 ...e.illustrator.plugins.Print
0x00000001230ebd80 PluginMain + 340144
33 ...e.illustrator.plugins.Print
0x0000000123099e0a PluginMain + 4410
34 ...e.illustrator.plugins.Print
0x0000000123098d72 PluginMain + 162
35 com.adobe.illustrator
0x0000000100c9176a std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
36 com.adobe.illustrator
0x0000000100c8bd5c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
37 com.adobe.illustrator
0x0000000100c8eedc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
38 com.adobe.illustrator
0x00000001009b6545 0x100000000 + 10184005
39 com.adobe.illustrator
0x00000001009b6bdb 0x100000000 + 10185691
40 com.adobe.illustrator
0x000000010097570b 0x100000000 + 9918219
41 com.adobe.illustrator
0x0000000100c9176a std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
42 com.adobe.illustrator
0x0000000100c8bd5c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
43 com.adobe.illustrator
0x0000000100c8eedc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
44 com.adobe.illustrator
0x0000000100962b72 0x100000000 + 9841522
45 com.adobe.illustrator
0x0000000100b497d5 0x100000000 + 11835349
46 com.adobe.illustrator
0x000000010048bd13 0x100000000 + 4766995
47 com.adobe.illustrator
0x0000000100766084 0x100000000 + 7757956
48 com.adobe.exo.framework
0x000000010a4895c3 exo::uisupport::CommandHandler::HandleCommand(int) + 259
49 com.adobe.exo.framework
0x000000010a489614 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36
50 com.adobe.exo.framework
0x000000010a48901e exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62
51 com.adobe.exo.framework
0x000000010a413437 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119
52 com.adobe.dvacore.framework
0x0000000109493e4b int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123
53 com.adobe.illustrator
0x0000000100767ccb 0x100000000 + 7765195
54 com.adobe.dvacore.framework
0x0000000109492eda void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250
55 com.adobe.dvacore.framework
0x00000001094969bd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93
56 com.adobe.exo.framework
0x000000010a414ebb -[ExoMacApplication handleMenuCommand:] + 187
57 com.apple.AppKit
0x0000000102054eda -[NSApplication sendAction:to:from:] + 95
58 com.apple.AppKit
0x000000010207946a -[NSMenuItem _corePerformAction] + 365
59 com.apple.AppKit
0x00000001020791d4 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 121
60 com.apple.AppKit
0x000000010205ee45 -[NSMenu performKeyEquivalent:] + 272
61 com.apple.AppKit
0x000000010205dbed -[NSApplication _handleKeyEquivalent:] + 559
62 com.apple.AppKit
0x0000000101f2e6b9 -[NSApplication sendEvent:] + 3630
63 com.adobe.dvaui.framework
0x0000000109b87745 -[DVAMacApplication sendEvent:] + 261
64 com.adobe.exo.framework
0x000000010a41412c -[ExoMacApplication sendEvent:] + 956
65 com.apple.AppKit
0x0000000101ec56de -[NSApplication run] + 474
66 com.adobe.exo.framework
0x000000010a412767 exo::app::OS_AppBase::RunEventLoop() + 55
67 com.adobe.illustrator
0x0000000100765bc8 0x100000000 + 7756744
68 com.adobe.illustrator
0x0000000100704b95 0x100000000 + 7359381
69 com.adobe.illustrator
0x00000001006f4d04 0x100000000 + 7294212
70 com.adobe.illustrator
0x0000000100163528 0x100000000 + 1455400
Message was edited by: darrylrc1105 -
Illustrator CS4 Mac crashes immediately at startup
Hi all,
i've got a problem with the Creative Suite 4 (not only Illustrator) and hope, you can help me. My machine is a Macbook late 2007, 200GB HDD, 4GB RAM, C2D 2.2 with Leopard and every Update installed. I've installed the CS4 and from day one I wasn't able to even start Illustrator. It crashes right on startup. Indesign and Photoshop are starting, but creating a PDF-file in Indesign or saving some files in Photoshop means a crash nearly every time.
One solution seems to be a new User Account in Leopard. With a fresh one Illustrator, Indesign and Photoshop work perfectly! But I want to use this (expensive) software on my Account, not on another. Is there any other solution than using another Account on the same computer?
I hope you can help me - thanks a lot,
FabriceI can open my CS4 programs EXCEPT Illustrator. It's crashing on startup after installation of Mavericks. I have latest Java and have done all of your recommendations (uninstalled/reinstalled AI 3x, Disk repair, reinstalled Mavericks). I installed Mavericks on some desktops and AI CS4 is running fine for them. Below is my crash report. I'm getting very sad. I'll try calling Adobe Customer Services, but thought I'd post too.
Process: Adobe Illustrator [904]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [180]
Responsible: Adobe Illustrator [904]
User ID: 501
Date/Time: 2013-11-07 10:28:08.203 -0800
OS Version: Mac OS X 10.9 (13A603)
Report Version: 11
Anonymous UUID: C9EBBC87-D37A-FA04-EAB7-50D5355544D3
Sleep/Wake UUID: 8792C205-1DFC-4DB3-A701-6E96AAC67A6C
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type GQMIException
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x0766f952 __pthread_kill + 10
1 libsystem_pthread.dylib 0x07761167 pthread_kill + 101
2 libsystem_c.dylib 0x075a9340 abort + 155
3 libc++abi.dylib 0x073fa869 abort_message + 169
4 libc++abi.dylib 0x0741b597 default_terminate_handler() + 292
5 libc++abi.dylib 0x07418dd0 std::__terminate(void (*)()) + 14
6 libc++abi.dylib 0x07418a05 __cxa_rethrow + 103
7 com.adobe.illustrator 0x001691a8 0x1000 + 1474984
8 com.adobe.illustrator 0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
9 com.adobe.illustrator 0x00041d8f 0x1000 + 265615
10 com.adobe.illustrator 0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
11 com.adobe.illustrator 0x0004210a 0x1000 + 266506
12 com.adobe.illustrator 0x000d840b 0x1000 + 881675
13 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
14 com.adobe.illustrator 0x00003672 0x1000 + 9842
15 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x07670992 kevent64 + 10
1 libdispatch.dylib 0x074cb8bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x074cb556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x07763042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x0617bb2d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x0617b6ea TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x0617b89d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x0615bea0 TimerThread + 89
7 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
8 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
9 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x0766f7ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x07762d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x07764bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x0617b922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x0617bb46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x06147f92 MPWaitOnQueue + 199
6 AdobeACE 0x0132138d 0x12f0000 + 201613
7 AdobeACE 0x01320d85 0x12f0000 + 200069
8 com.apple.CoreServices.CarbonCore 0x0614856e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x077605fb _pthread_body + 144
10 libsystem_pthread.dylib 0x07760485 _pthread_start + 130
11 libsystem_pthread.dylib 0x07765cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x07670046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x07761dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x07765cce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x075e0c0c ecx: 0xbffff6bc edx: 0x0766f952
edi: 0x077671a8 esi: 0x00000006 ebp: 0xbffff6d8 esp: 0xbffff6bc
ss: 0x00000023 efl: 0x00000286 eip: 0x0766f952 cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x0740699c
Logical CPU: 0
Error Code: 0x00080148
Trap Number: 132
Binary Images:
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0x1190000 - 0x11a0fff com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
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0x11bb000 - 0x11bbfff com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x11be000 - 0x11d9ff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x11f3000 - 0x1243fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <F625B836-9616-46B7-B681-F9AC11D0DA71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x12dc000 - 0x12dd027 +SPBasic (0) <B1DC5A08-15C4-49F9-9DF1-6A94E0AD3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x12e1000 - 0x12e7ff7 +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x12f0000 - 0x13fdfff +AdobeACE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x141b000 - 0x1932fef +AdobeAGM (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1aab000 - 0x1aebfef +AdobeARE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1af5000 - 0x1b19ff6 +AdobeAXE8SharedExpat (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1b2c000 - 0x1b46fff +AdobeBIB (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1b51000 - 0x1b72ff7 +AdobeBIBUtils (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1b7f000 - 0x1e1bfef +AdobeCoolType (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x1ea6000 - 0x1f74fff +AdobeExtendScript (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x1feb000 - 0x20d3fdf +AdobePDFPort (1) <F54A25D1-5E7A-472E-83D1-10D187434C85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2118000 - 0x2710fdf +AdobePDFL (1) <8EC2ABBA-52D2-4230-B327-A6827FB2D33A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x2854000 - 0x28f5fd7 +AdobeScCore (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x2951000 - 0x29fffd7 +AdobeSVGExport (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2a31000 - 0x2cdafe2 +AdobeSVGRE (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x2dc4000 - 0x2e24fc7 +AdobeXMP (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x2e33000 - 0x2f08fdd +FileInfo (0) <F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x2f39000 - 0x2f39fff com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x2f3c000 - 0x2fbefd7 +AdobeXMPFiles (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
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0x314d000 - 0x3221db7 +libicuuc.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x3282000 - 0x3c3257f +libicudata.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x3c35000 - 0x3ffffef +AdobeMPS (1) <277E01A3-CAC3-4FA9-A591-4BC0A5BC125A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x408e000 - 0x4244ff4 +com.adobe.amtlib (amtlib 2.0.1.10077 - 2.0.1.10077) <CB2EC3BF-6771-4DAB-BF29-6775FB6F9608> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x427b000 - 0x43082cb +libicucnv.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.3 6.0
0x4335000 - 0x470f01f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x47c3000 - 0x4864fc3 +com.adobe.amt.services (AMTServices 2.0.1.10077 [BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:31:09] - 2 . 0) <31E82904-C3C2-424E-A1AE-A5EFADBB19B8> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
0x4942000 - 0x4e40fc3 +AdobeOwlCanvas (1) <DC1EE447-FCDB-43C8-B6D2-A5454291C85D> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x4f89000 - 0x5019fc3 +WRServices (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x519b000 - 0x519fffc +com.adobe.AdobeCrashReporter (2.5 - 3.0.20080806) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x51a5000 - 0x51c1fd7 +com.adobe.LogTransport (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransport
0x51cc000 - 0x51fbff7 +com.adobe.headlights.LogSessionFramework (2.0.0.06112008) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x5223000 - 0x5234ffb +LogTransport2 (1) <835B7B84-5A67-370B-AB39-8E448AA81FA0> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport2.framework/Versions/A/LogTransport2
0x523e000 - 0x5244fff +com.adobe.pip (1.0.0.220) <2CA89939-DFA7-4686-8536-8A1F1107CAF1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
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0x58ab000 - 0x5942ff7 com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x596c000 - 0x59aaff7 com.apple.NavigationServices (3.8 - 215) <A093AAF0-248E-313E-BA82-01F69E269895> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
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0xb0000000 - 0xb0006ff8 com.apple.carbonframeworktemplate (1.3 - 1.3.11) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba91cffd libJapaneseConverter.dylib (61) <3153973E-B2A9-3D17-B99B-31E53EC5B0F8> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
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External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 1
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2727
thread_create: 1
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=266.1M resident=68.4M(26%) swapped_out_or_unallocated=197.7M(74%)
Writable regions: Total=109.0M written=15.4M(14%) resident=47.5M(44%) swapped_out=64K(0%) unallocated=61.5M(56%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 33.4M
CG backing stores 1632K
CG raster data 28K
CG shared images 212K
CoreServices 1744K
Kernel Alloc Once 4K
MALLOC 28.7M
MALLOC (admin) 48K
Memory Tag 242 12K
Memory Tag 249 192K
Stack 66.1M
VM_ALLOCATE 16.5M
__DATA 31.4M
__IMAGE 528K
__IMPORT 408K
__LINKEDIT 47.9M
__OBJC 2092K
__PAGEZERO 4K
__TEXT 218.2M
__UNICODE 544K
mapped file 37.2M
shared memory 4K
=========== =======
TOTAL 486.8M
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS543232L9SA02, 320.07 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight
USB Device: ET-0405A-UV2.0-3
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: -
Illustrator crashes after startup before doing anything
Illustrator crashes after startup before doing anything... Creating new or opening a file...
I'm running Windows 7 Enterprise 64-bit and it is Illustrator v18 CC 2014. All other CC products seem to work fine.Hi GarethBLUE,
Can you please try following steps and she with us at
[email protected]
Define an environment variable AI_ENABLE_SAFE_MODE=1
Right click on This PC or My Computer
Click Properties
Select Advanced System Settings or Advance tab.
Click on Environment Variables... button.
Click New... button on the User variables section.
Enter AI_ENABLE_SAFE_MODE in the variable name.
Enter 1 in the variable value.
Click OK and OK and OK to close all dialogs.
Launch AI again
If crashes, Launch again, It should tell you Ai has detected a crash on last launch and will ask to perform diagnostics.
Please allow it to proceed.
If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
Please continue from steps 3 to 5.
If you get to launch AI, please let us know
If not, please let us know, where you are stuck.
Sanjay. -
Illustrator crashing on Startup
Hi there, is anyone experiencing Illustrator crashing on startup, and more importantly, solved the problem? I am running OSX 10.6.8, have set permssions to everyone, repaired disk permissions via Disk Utilities - but it still crashes. Any other ideas much appreciated.
- PetePlease perform steps 1-4, if it did work before mostly step 4 can solve your issue:
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://help.adobe.com/en_US/illustrator/cs/using/WS714a382cdf7d304e7e07d0100196cbc5f-630ca .html#WS5631ebe4b42741f6-27ef1832129e9485608-8000
The Illustrator preferences file manages the commands and panel settings in Illustrator. When you open Illustrator, the positioning of panels and commands are stored in the Illustrator preferences file. If you want to restore the default settings for Illustrator or change the current settings, delete the Illustrator preferences. Illustrator automatically creates a preference file, when you restart Illustrator and save a file.
Please rename the directory:
<startup drive>/Users/<username>/Library/Preferences/Adobe Illustrator CS5 Settings/en_US*/ -
Illustrator CS6 cloud crashing now at startup
Hi, Illustrator CS6 cloud crashing now at startup,
Mac 10.6, 8GB
please do you know how to fix this issue?
tks
Jean-LucHi Manish, Hi Mylenium,
I deleted the app and installing it again, let see, yes the problem was only with Illustrator.
Please let this discussion opened, I will feed back tomorrow with the result.
I have a different question:
In Adobe Application Manager, Acrobat XI pro is notified installed, but it's not true, only a previous version.
Please how can I manage that?
Tke, Jean-Luc -
I have a 2009 iMac 4,1 2GHz intel Core duo it says here I have 1GB of memory. I had it running on snow leopard 10.6.8 I still have the SN software that i bought to made the upgrade. Had some guest staying at my place and they deleted the running os and a lot of files and stuff..., now is running on leopard 10.5.8 and it's giving me a lot of problems because is soo obsolete, also hte computer is crashing all the time and every time I try ti install the SL dvd, the computer won't read the dvd and I'm keeps booting me off. Is not getting better at all and now when I restart the iMac before I get the grey apple screen, the folder of death icon flashes, (I already lost my Macbookpro due this situation. What can I do to resolve this aggravating and frustrating Issue. Need help now ..Please
Before we get too far, please clarify this part:
I have a 2009 iMac 4,1
A 2009 iMac cannot be an iMac 4,1; they are 9,1 and higher. Did you mean to type "2006?" That would be an iMac 4,1. We need to pin down the model issue before proceeding.
It could be the drive, not the disk, that is dirty. Try a drive cleaning disk, usually about US$5-15 at home entertainment, electronics stores and office superstores -
FCP7 Crashes all the time in Snow Leopard
I upgraded to SL a few days after the release and since then, FCP7 crashes at irregular intervals.
For example, it first showed up whenever I saved a project, it would save and then immediately crash.
Now, I am exporting a number of projects to quicktime movies and at no set interval, it ill just crash and give me the option to send a report. It generally happens at the start of the export.
I also tried a complete reinstall of the suite, but it hasn't changed anything. I also tried trashing the plist file from preferences.
I saw in another post that only down to Thread 0 of the report was needed, so here is mine.
Regards
Process: Final Cut Pro [382]
Path: /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
Identifier: com.apple.FinalCutPro
Version: 7.0 (7.0)
Build Info: FCPApp-906181654~22
Code Type: X86 (Native)
Parent Process: launchd [175]
Date/Time: 2009-09-07 08:31:02.469 +0100
OS Version: Mac OS X 10.6 (10A432)
Report Version: 6
Interval Since Last Report: 325939 sec
Crashes Since Last Report: 40
Per-App Interval Since Last Report: 111986 sec
Per-App Crashes Since Last Report: 31
Anonymous UUID: 241E538F-9FA9-4829-83C0-89CF8A847024
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
objc_msgSend() selector name: release
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x902f391b objc_msgSend + 27
1 com.apple.DesktopServices 0x96495a79 TFSInfo::~TFSInfo() + 29
2 com.apple.DesktopServices 0x96495f25 TFSInfo::RemovePtrReference() + 35
3 com.apple.DesktopServices 0x964ae544 TNode::IsUnresolved() const + 48
4 com.apple.DesktopServices 0x964a2fa0 TNode::SetAliasTarget(TNodePtr const&, bool) + 230
5 com.apple.DesktopServices 0x964e938d TNode::RecursivelyRemoveAllChildren(bool) const + 175
6 com.apple.DesktopServices 0x964e9986 TNode::Finalize(TNodePtr*&) + 56
7 com.apple.DesktopServices 0x964e9bb0 TNode::Finalize() + 286
8 com.apple.DesktopServices 0x964fc9fa NodeContextClose + 542
9 com.apple.AppKit 0x9184b527 _NSSavePanelContextEnd + 60
10 com.apple.Foundation 0x969c9b65 __NSFireDelayedPerform + 537
11 com.apple.CoreFoundation 0x937adeee __CFRunLoopRun + 6846
12 com.apple.CoreFoundation 0x937abd34 CFRunLoopRunSpecific + 452
13 com.apple.CoreFoundation 0x937abb61 CFRunLoopRunInMode + 97
14 com.apple.HIToolbox 0x9740afec RunCurrentEventLoopInMode + 392
15 com.apple.HIToolbox 0x9740acdf ReceiveNextEventCommon + 158
16 com.apple.HIToolbox 0x97592d91 ReceiveNextEvent + 83
17 com.apple.FinalCutPro 0x0015437d Process1MacEvent(KGDictInt*, unsigned long, EventTypeSpec*) + 147
18 com.apple.FinalCutPro 0x00154606 pKGProcessAllMacEvents(KGDictInt*, unsigned long, EventTypeSpec*) + 38
19 com.apple.FinalCutPro 0x0027fa9f pKGUpdateProgressDisplay(long, long, char*) + 309
20 ...alCutPro.Plugins.QTM Reader 0x0ad8a2de AudioExtractor::~AudioExtractor() + 34874
21 ...alCutPro.Plugins.QTM Reader 0x0ad90cc5 PluginMainEntry(long, long, KGDictInt*, void*) + 10675
22 com.apple.FinalCutPro 0x0023db10 ExportClipCore(KGDictInt*, long, KGDictInt*, KGDictInt*, KGFileSpec*, long, unsigned char) + 3752
23 com.apple.FinalCutPro 0x00243860 pKGExportClip(KGDictInt*, long) + 862
24 com.apple.FinalCutPro 0x001acc8a pKGMenuPerformExport(KGDictInt*, long) + 104
25 com.apple.FinalCutPro 0x000a975c pKGClipHandleDefaultMenu(KGDictInt*, long, unsigned char) + 1172
26 com.apple.FinalCutPro 0x001d7d50 pKGClipDefaultMessage(long, long, KGDictInt*, KGDictInt*, long) + 872
27 ...Pro.Plugins.Timeline Editor 0x0ae23466 TLTimeRemapGetChangeType(KGDictInt*, KGItemSpec*, double, KTPartKind, long) + 102708
28 com.apple.FinalCutPro 0x002b22d1 pKGPanelMessage(long, long, KGDictInt*, KGViewRecord*) + 2103
29 com.apple.FinalCutPro 0x0025f05a ServicesPanelsMessageProc(long, long, KGDictInt*, KGPanelRecord*) + 120
30 com.apple.FinalCutPro 0x00260504 TimelineMessageProc(long, long, KGDictInt*, KGPanelRecord*) + 110
31 com.apple.FinalCutPro 0x002a7f71 pKGPanelWindowProc(long, long, KGDictInt*, void*) + 53
32 com.apple.FinalCutPro 0x002bddd3 pKGSendWindowMessage(KGWindowRec*, long, long, KGDictInt*) + 91
33 com.apple.FinalCutPro 0x00151621 HandleMenuCommand(long, unsigned char, unsigned char, unsigned char, KGErrorCode (*)(long, long, KGDictInt*, void*), void*) + 417
34 com.apple.FinalCutPro 0x00151797 HandleCommand(long, unsigned char, unsigned char, unsigned char) + 263
35 com.apple.FinalCutPro 0x00157484 HandleKeyDown(OpaqueEventRef*, KGDictInt*, KGWindowRec*) + 1404
36 com.apple.FinalCutPro 0x001592cb DoEvent(OpaqueEventRef*, KGDictInt*) + 3117
37 com.apple.FinalCutPro 0x00414a21 Events(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 67
38 com.apple.HIToolbox 0x973de129 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
39 com.apple.HIToolbox 0x973dd3f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
40 com.apple.HIToolbox 0x973dd24f SendEventToEventTargetWithOptions + 58
41 com.apple.HIToolbox 0x974117f3 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1957
42 com.apple.HIToolbox 0x973de57a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
43 com.apple.HIToolbox 0x973dd3f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
44 com.apple.HIToolbox 0x973ffa81 SendEventToEventTarget + 52
45 com.apple.HIToolbox 0x975888f7 ToolboxEventDispatcher + 86
46 com.apple.HIToolbox 0x97588a2f RunApplicationEventLoop + 243
47 com.apple.FinalCutPro 0x0015464f KGMainEvent(void*) + 51
48 com.apple.FinalCutPro 0x002c1aa8 main + 54
49 com.apple.FinalCutPro 0x00003a6b _start + 209
50 com.apple.FinalCutPro 0x00003999 start + 41I've also been experiencing crashes in several applications since installing Snow Leopard. I had no problems the first day or two after installing, but starting today I've been experiencing frequent crashes in Mail, Safari, Grab, MS Powerpoint and perhaps others. I reinstalled the OS from the Snow Leopard disk but the crashes persist. I verified disk permissions and obtained the following warning:
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
the crash log for the most recent Safari crash is posted below:
Process: Safari [2725]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 4.0.3 (6531.9)
Build Info: WebBrowser-65310900~1
Code Type: X86-64 (Native)
Parent Process: launchd [194]
Date/Time: 2009-09-08 18:26:34.566 -0400
OS Version: Mac OS X 10.6 (10A432)
Report Version: 6
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff87f76096 __kill + 10
1 libSystem.B.dylib 0x00007fff880170c2 abort + 83
2 libSystem.B.dylib 0x00007fff87f2e215 free + 128
3 com.apple.DesktopServices 0x00007fff8250b1ba TFSInfo::~TFSInfo() + 38
4 com.apple.DesktopServices 0x00007fff8250b691 TFSInfo::RemovePtrReference() + 37
5 com.apple.DesktopServices 0x00007fff8252342c TNode::IsUnresolved() const + 52
6 com.apple.DesktopServices 0x00007fff82517fd3 TNode::SetAliasTarget(TNodePtr const&, bool) + 239
7 com.apple.DesktopServices 0x00007fff82549fc2 TNode::RecursivelyRemoveAllChildren(bool) const + 204
8 com.apple.DesktopServices 0x00007fff8254a594 TNode::Finalize(TNodePtr*&) + 54
9 com.apple.DesktopServices 0x00007fff8254a795 TNode::Finalize() + 253
10 com.apple.DesktopServices 0x00007fff82560f62 NodeContextClose + 466
11 com.apple.AppKit 0x00007fff86e83cdb _NSSavePanelContextEnd + 66
12 com.apple.Foundation 0x00007fff88708500 __NSFireDelayedPerform + 404
13 com.apple.CoreFoundation 0x00007fff87280a78 __CFRunLoopRun + 5480
14 com.apple.CoreFoundation 0x00007fff8727f03f CFRunLoopRunSpecific + 575
15 com.apple.HIToolbox 0x00007fff87782c4e RunCurrentEventLoopInMode + 333
16 com.apple.HIToolbox 0x00007fff87782a53 ReceiveNextEventCommon + 310
17 com.apple.HIToolbox 0x00007fff8778290c BlockUntilNextEventMatchingListInMode + 59
18 com.apple.AppKit 0x00007fff867d7570 _DPSNextEvent + 718
19 com.apple.AppKit 0x00007fff867d6ed9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
20 com.apple.Safari 0x000000010000bcf0 0x100000000 + 48368
21 com.apple.AppKit 0x00007fff8679cb29 -[NSApplication run] + 395
22 com.apple.AppKit 0x00007fff86795844 NSApplicationMain + 364
23 com.apple.Safari 0x0000000100001d0c 0x100000000 + 7436
THe crash from the most recent Mail crash is posted below:
Process: Mail [627]
Path: /Applications/Mail.app/Contents/MacOS/Mail
Identifier: com.apple.mail
Version: 4.0 (1075)
Build Info: Mail-10750000~1
Code Type: X86-64 (Native)
Parent Process: launchd [194]
Date/Time: 2009-09-08 14:50:16.408 -0400
OS Version: Mac OS X 10.6 (10A432)
Report Version: 6
Interval Since Last Report: 1230 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 1664 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 5D8E6750-EA74-48BC-AF91-B9D38297064B
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x0000000000000017
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
-[ImageResizer _resizeImage]
-[DeliveryQueue _deliverQueuedMessages:]
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff8723ef50 CFRelease + 112
1 com.apple.DesktopServices 0x00007fff8250b1b2 TFSInfo::~TFSInfo() + 30
2 com.apple.DesktopServices 0x00007fff8250b691 TFSInfo::RemovePtrReference() + 37
3 com.apple.DesktopServices 0x00007fff8252342c TNode::IsUnresolved() const + 52
4 com.apple.DesktopServices 0x00007fff82517fd3 TNode::SetAliasTarget(TNodePtr const&, bool) + 239
5 com.apple.DesktopServices 0x00007fff82549fc2 TNode::RecursivelyRemoveAllChildren(bool) const + 204
6 com.apple.DesktopServices 0x00007fff8254a594 TNode::Finalize(TNodePtr*&) + 54
7 com.apple.DesktopServices 0x00007fff8254a795 TNode::Finalize() + 253
8 com.apple.DesktopServices 0x00007fff82560f62 NodeContextClose + 466
9 com.apple.AppKit 0x00007fff86e83cdb _NSSavePanelContextEnd + 66
10 com.apple.Foundation 0x00007fff88708500 __NSFireDelayedPerform + 404
11 com.apple.CoreFoundation 0x00007fff87280a78 __CFRunLoopRun + 5480
12 com.apple.CoreFoundation 0x00007fff8727f03f CFRunLoopRunSpecific + 575
13 com.apple.HIToolbox 0x00007fff87782c4e RunCurrentEventLoopInMode + 333
14 com.apple.HIToolbox 0x00007fff87782a53 ReceiveNextEventCommon + 310
15 com.apple.HIToolbox 0x00007fff8778290c BlockUntilNextEventMatchingListInMode + 59
16 com.apple.AppKit 0x00007fff867d7570 _DPSNextEvent + 718
17 com.apple.AppKit 0x00007fff867d6ed9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
18 com.apple.AppKit 0x00007fff8679cb29 -[NSApplication run] + 395
19 com.apple.AppKit 0x00007fff86795844 NSApplicationMain + 364
20 com.apple.mail 0x0000000100001760 0x100000000 + 5984
Any help much appreciated.
David
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