Illustrator crashes on the startup (Leopard)

Hi, my cs3 illustrator crashes right the startup on the initializing window. I am using Leopard 10.5.5 and illustrator version 13. I have tried to erase the pref files and the application support adobe folder too yet that did not help. So I created new user and illustrator works perfectly on the new user. Then, I was quite sure that it was a font problem, I am using many Turkish fonts. I tried to disable to all of the fonts from the font book yet this did not help neither. I have also tried to remove the whole CS3 and reinstall yet no luck.
Any ideas ??? Thanks in advance...

Ok this is what I would suggest first repair your permissions then remove the Adobe Illustrator Settings folder in your users preferences and the com.adobe.illustrator.plist and then search for l files that are font data bses and look for one that is more then a few kb something in the area of 64kb or higher and trash them.
Restart the computer and see if that results in the proper launching. I would say one or more of the databases are corrupt.

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    Hello,
    Illustrator crashes whenever I open it, I've been searching on this forum and on the basis of the answers trying to solve the posts ..
    but after trying I still have this problem. below is my crash log.
    Thanks Michael
    Process:         Adobe Illustrator [1175]
    Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         256 (17.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [220]
    User ID:         501
    Date/Time:       2013-06-21 21:16:46.288 +0200
    OS Version:      Mac OS X 10.8.4 (12E55)
    Report Version:  10
    Sleep/Wake UUID: 296BD00A-661A-4505-BD3F-B25C3089D393
    Interval Since Last Report:          7613 sec
    Crashes Since Last Report:           8
    Per-App Interval Since Last Report:  79 sec
    Per-App Crashes Since Last Report:   8
    Anonymous UUID:                      359CCF5D-01AF-0AB9-2783-6D3E81449BA2
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000058
    VM Regions Near 0x58:
    -->
        __TEXT                 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW  /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.wacom.Inkling                       0x0000000116665297 wacexportfileplugin::StartupPlugin(SPInterfaceMessage*) + 39
    1   com.wacom.Inkling                       0x000000011666782b PluginMain + 123
    2   com.adobe.illustrator                   0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
    3   com.adobe.illustrator                   0x0000000100ab5423 SPCallPlugin + 99
    4   com.adobe.illustrator                   0x0000000100ab8066 SPSendMessage + 646
    5   com.adobe.illustrator                   0x0000000100ab830e startupSweetPeaPlugin(SPPlugin*) + 94
    6   com.adobe.illustrator                   0x00000001006e4da6 cacheStartup(SPPlugin*) + 214
    7   com.adobe.illustrator                   0x0000000100ab8be7 spStartupPlugins + 919
    8   com.adobe.illustrator                   0x0000000100ab7cc4 SPStartupPlugins + 36
    9   com.adobe.illustrator                   0x00000001006e3ac2 PluginMgr::PluginsLoad() + 290
    10  com.adobe.illustrator                   0x00000001006e21c3 PluginMgr::TryStartUp() + 179
    11  com.adobe.illustrator                   0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
    12  com.adobe.illustrator                   0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
    13  com.adobe.illustrator                   0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
    14  com.adobe.illustrator                   0x000000010042e640 CAIApplication::RunApp() + 128
    15  com.adobe.illustrator                   0x0000000100419a57 main + 135
    16  com.adobe.illustrator                   0x0000000100002c94 start + 52
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8a5e2d16 kevent + 10
    1   libdispatch.dylib                       0x00007fff9068cdea _dispatch_mgr_invoke + 883
    2   libdispatch.dylib                       0x00007fff9068c9ee _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8a5e26d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f03bf4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8f03bd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8f0261d1 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8a5e26d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f03bf4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8f03bd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8f0261d1 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff8a5e26d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f03bf4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8f03bd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8f0261d1 start_wqthread + 13
    Thread 5:
    0   libsystem_kernel.dylib                  0x00007fff8a5e20fa __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8f03dfe9 _pthread_cond_wait + 869
    2   com.adobe.AGM                           0x0000000103894dcb 0x103552000 + 3419595
    3   com.adobe.AGM                           0x000000010389587d 0x103552000 + 3422333
    4   com.adobe.AGM                           0x00000001038ab8a8 0x103552000 + 3512488
    5   libsystem_c.dylib                       0x00007fff8f0397a2 _pthread_start + 327
    6   libsystem_c.dylib                       0x00007fff8f0261e1 thread_start + 13
    Thread 6:: com.apple.CFSocket.private
    0   libsystem_kernel.dylib                  0x00007fff8a5e2322 __select + 10
    1   com.apple.CoreFoundation                0x00007fff8bd04f46 __CFSocketManager + 1302
    2   libsystem_c.dylib                       0x00007fff8f0397a2 _pthread_start + 327
    3   libsystem_c.dylib                       0x00007fff8f0261e1 thread_start + 13
    Thread 7:
    0   libsystem_kernel.dylib                  0x00007fff8a5e26d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f03bf4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8f03bd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8f0261d1 start_wqthread + 13
    Thread 8:
    0   libsystem_kernel.dylib                  0x00007fff8a5e26d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f03bf4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8f03bd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8f0261d1 start_wqthread + 13
    Thread 9:
    0   libsystem_kernel.dylib                  0x00007fff8a5e26d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f03bf4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8f03bd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8f0261d1 start_wqthread + 13
    Thread 10:
    0   libsystem_kernel.dylib                  0x00007fff8a5e26d6 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f03bf4c _pthread_workq_return + 25
    2   libsystem_c.dylib                       0x00007fff8f03bd13 _pthread_wqthread + 412
    3   libsystem_c.dylib                       0x00007fff8f0261d1 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000115e6b370  rcx: 0x00000000003f0200  rdx: 0x0000000000093c30
      rdi: 0x0000000109ef0a00  rsi: 0x0000000000000000  rbp: 0x00007fff5fbfe8a0  rsp: 0x00007fff5fbfe880
       r8: 0x0000000000000004   r9: 0x0000000038980cca  r10: 0x0000000000000000  r11: 0x0000000038980cca
      r12: 0x00000001166a1448  r13: 0x00000000214d454d  r14: 0x00007fff5fbfead0  r15: 0x000000010c8809e0
      rip: 0x0000000116665297  rfl: 0x0000000000010206  cr2: 0x0000000000000058
    Logical CPU: 0
    Binary Images:
           0x100000000 -        0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
           0x102520000 -        0x103265ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
           0x103279000 -        0x1032c8fff +com.adobe.headlights.LogSessionFramework (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
           0x1032fe000 -        0x103300fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
           0x103306000 -        0x103356fff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.256) <CDE1A155-45AC-30BB-8347-943980377322> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
           0x103379000 -        0x1033cdfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.256) <A7D0F187-0123-340C-B456-919DB5F661E7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
           0x1033f6000 -        0x1033f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.256) <DBFFDCE5-C8A5-3C83-91A7-75E40BFF917D> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
           0x1033fb000 -        0x10353ffff +com.adobe.ACE (AdobeACE 2.20.02.30929 - 2.20.02.30929) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
           0x103552000 -        0x103b23fff +com.adobe.AGM (AdobeAGM 4.30.20.30929 - 4.30.20.30929) <7D9DF39D-A7FA-3284-84B2-5BA83794981A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
           0x103bc0000 -        0x103bfdfff +com.adobe.ARE (AdobeARE 1.5.02.30929 - 1.5.02.30929) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
           0x103c05000 -        0x103d03ff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
           0x103daf000 -        0x103dccfff +com.adobe.BIB (AdobeBIB 1.2.03.30929 - 1.2.03.30929) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
           0x103dd4000 -        0x103dfafff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
           0x103e02000 -        0x104112ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30929 - 5.13.00.30929) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
           0x10415a000 -        0x1046f3fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
           0x104770000 -        0x1056f3fef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
           0x1058b4000 -        0x105921fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
           0x105954000 -        0x105a60fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 50 - 79.151739) <6C763585-FC85-3A15-B089-7D43EF73F6A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
           0x105b0e000 -        0x105bb8fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
           0x105be0000 -        0x105d20fe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
           0x105da0000 -        0x105ea2fef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
           0x105eeb000 -        0x106019fff +com.winsoft.wrservices (WRServices 7.0.0 - 7.0.0) <0853A41B-A14A-37B7-B27F-457F87865EAD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
           0x106077000 -        0x1061d0ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
           0x10621e000 -        0x106226fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <657ED4E5-4FC2-3012-B36F-B60896021CB2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
           0x106230000 -        0x106254fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.30807 - 3.8.0.30807) <16FF5E16-19E0-3CE1-A68E-27567234429F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
           0x106278000 -        0x106336ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.30772) <4FC0039A-A770-3A51-9D7A-D24167344540> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
           0x106386000 -        0x10643fff7 +com.adobe.JP2K (1.2.2 - 1.2.2.29712) <869F46FB-FF39-39CA-B1E3-A13035A48B49> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
           0x106489000 -        0x106652ff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
           0x106695000 -        0x106e00fff +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.30505) <38762F4D-B5C5-3FD4-AFFE-5D1195FB76FC> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
           0x106eb8000 -        0x106fbcfff +com.adobe.PDFPort (AdobePDFPort 2.1.0.30929 - 2.1.0.30929) <46896FB3-8FDB-3554-B4F6-013BB944D5EB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
           0x106fcf000 -        0x106ff4ffe +AdobePDFSettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
           0x10702e000 -        0x107073ff7 +com.adobe.pip (7.0.0.1768) <F022E031-1429-354F-B718-70F001B342EF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
           0x10707f000 -        0x10712aff7 +com.adobe.AdobeScCore (ScCore 4.5.5 - 4.5.5.30772) <5DE0B54D-CDAE-3146-904F-72CBC5C89FA7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
           0x10716f000 -        0x10722dfff +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <2FAB4B9A-EDB9-0FF9-55B2-52DEC380D2BF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
           0x107250000 -        0x107566fff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <D21D9020-0CD5-2CE3-FE04-8856C4F631E1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
           0x107632000 -        0x107645ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C-98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
           0x10764f000 -        0x107667ff7  com.apple.carbonframeworktemplate (1.0 - 1.0) <CD612584-FFB3-3311-8A49-834F1DFA2841> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
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        0x7fff90965000 -     0x7fff9096bff7  libunwind.dylib (35.1) <21703D36-2DAB-3D8B-8442-EAAB23C060D3> /usr/lib/system/libunwind.dylib
        0x7fff9097f000 -     0x7fff90a59fff  com.apple.backup.framework (1.4.3 - 1.4.3) <6B65C44C-7777-3331-AD9D-438D10AAC777> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
        0x7fff90dfc000 -     0x7fff90f4efff  com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <62770C0F-5600-3EF9-A893-8A234663FFF5> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
        0x7fff9104f000 -     0x7fff91151fff  libJP2.dylib (850) <2E43216C-3A5A-3693-820C-38B360698FA0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
        0x7fff91152000 -     0x7fff91152fff  com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <B5A18EE8-DF81-38DD-ACAF-7076B2A26225> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
        0x7fff91153000 -     0x7fff91155fff  libCVMSPluginSupport.dylib (8.9.2) <EF1192AC-3357-3A0B-BFAF-6594D7737892> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
        0x7fff911de000 -     0x7fff914afff7  com.apple.security (7.0 - 55179.13) <F428E306-C407-3B55-BA82-E58755E8A76F> /System/Library/Frameworks/Security.framework/Versions/A/Security
        0x7fff91503000 -     0x7fff91523fff  libPng.dylib (850) <203C43BF-FAD3-3CCB-81D5-F2770E36338B> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
        0x7fff915f3000 -     0x7fff916b8ff7  com.apple.coreui (2.0 - 181.1) <83D2C92D-6842-3C9D-9289-39D5B4554C3A> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
        0x7fff916b9000 -     0x7fff9171cff7  com.apple.audio.CoreAudio (4.1.1 - 4.1.1) <9ACD3AED-6C04-3BBB-AB2A-FC253B16D093> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
        0x7fff9171d000 -     0x7fff91728fff  com.apple.CommonAuth (3.0 - 2.0) <7A953C1F-8B18-3E46-9BEA-26D9B5B7745D> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
        0x7fff91729000 -     0x7fff91733fff  com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <D803919C-3102-3515-A178-61E9C86C46A1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
        0x7fff926f5000 -     0x7fff9270afff  com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
        0x7fff9270b000 -     0x7fff9275cff7  com.apple.SystemConfiguration (1.12.2 - 1.12.2) <A4341BBD-A330-3A57-8891-E9C1A286A72D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
        0x7fff9278a000 -     0x7fff92938fff  com.apple.QuartzCore (1.8 - 304.3) <F450F2DE-2F24-3557-98B6-310E05DAC17F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff92939000 -     0x7fff9293bff7  libunc.dylib (25) <92805328-CD36-34FF-9436-571AB0485072> /usr/lib/system/libunc.dylib
        0x7fff9293c000 -     0x7fff92941fff  libcompiler_rt.dylib (30) <08F8731D-5961-39F1-AD00-4590321D24A9> /usr/lib/system/libcompiler_rt.dylib
        0x7fff92965000 -     0x7fff9296afff  libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
        0x7fff9296d000 -     0x7fff9298aff7  com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
        0x7fff92abb000 -     0x7fff92abffff  libCoreVMClient.dylib (32.3) <AD8391D9-56DD-3A78-A294-6A30E6ECE1A2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
        0x7fff92c0e000 -     0x7fff92da9fef  com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
        0x7fff92dfa000 -     0x7fff92e10fff  com.apple.MultitouchSupport.framework (235.29 - 235.29) <617EC8F1-BCE7-3553-86DD-F857866E1257> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
        0x7fff92e11000 -     0x7fff92e60ff7  libFontRegistry.dylib (100) <2E03D7DA-9B8F-31BB-8FB5-3D3B6272127F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks

    You can only use the plugin in a compatible version. Unformtunately the Installer doesn't check this. So you have to read the accompanying documentation on the plugin.
    The latest available plugin (from the Wacom website, I don't know if it ships with the product as well) is compatible with version CS6. There's no plugin for CC yet available.

  • Adobe Illustrator crashes immediatly on startup

    I recently had problems with my Illustrator CC crashing shortly after opening. Forum staff helped me fix this issue, it was due to a problem with my Wacom Bamboo drivers. Here is the link:http://forums.adobe.com/message/6047643#6047643
    However a week later I am now having issues with Illustrator again but this time, it crashes immediatly and give's me a different error message: "Adobe Illustrator cannot be opened because of a problem".
    I have taken a look at this article: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html but it has not worked. I cannot uninstall or reinstall the app because I am at work which blocks Adobe CC downloads through it's proxy (for some reason) and I need to use it today.
    Here is the log the error message gives me:
    Process:         Adobe Illustrator [11236]
    Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         ???
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [182]
    Responsible:     Adobe Illustrator [11236]
    User ID:         501
    Date/Time:       2014-01-28 09:20:07.356 +0000
    OS Version:      Mac OS X 10.9.1 (13B42)
    Report Version:  11
    Anonymous UUID:  B118489E-589D-E567-429D-DE9CBA9AD0A6
    Sleep/Wake UUID: C54A7A7C-C45F-4600-A308-B2E3E43A0171
    Crashed Thread:  0
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    dyld: launch, loading dependent libraries
    Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/dvaui.framework/Versions/A/dvaui
      Referenced from: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
      Reason: image not found
    Binary Images:
        0x7fff657a4000 -     0x7fff657d7817  dyld (239.3) <D1DFCF3F-0B0C-332A-BCC0-87A851B570FF> /usr/lib/dyld
        0x7fff8a175000 -     0x7fff8a1dfff7  com.apple.framework.IOKit (2.0.1 - 907.1.13) <C1E95F5C-B79B-31BE-9F2A-1B25163C1F16> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
        0x7fff8a1f2000 -     0x7fff8a4f1fff  com.apple.Foundation (6.9 - 1056) <D608EDFD-9634-3573-9B7E-081C7D085F7A> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff8a904000 -     0x7fff8a904fff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
        0x7fff8b36b000 -     0x7fff8bedfff7  com.apple.AppKit (6.9 - 1265) <0E9FC8BF-DA3C-34C5-91CC-12BC922B5F01> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff8c0af000 -     0x7fff8c0affff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
        0x7fff8c4cd000 -     0x7fff8c4cdfff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff90b9a000 -     0x7fff90b9afff  com.apple.Carbon (154 - 157) <45A9A40A-78FF-3EA0-8FAB-A4F81052FA55> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
        0x7fff91204000 -     0x7fff91357ff7  com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <A0B7B007-9BD8-30E2-B644-47856DA29FEE> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
        0x7fff9229c000 -     0x7fff922ffff7  com.apple.SystemConfiguration (1.13 - 1.13) <F05F4149-981B-380B-8F50-51CE804BBB89> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
    Any assistance would be great. Thanks.

    Ok I took a look at the error log it gave me and this line caught my eye:
    Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/dvaui.framework/Versions/A/dvaui
      Referenced from: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
      Reason: image not found
    When I had problems last time the forum staff member gave me a file to replace this one with. I have restored the backup and my Illustrator is working. Sorry for the hastey post!

  • Illustrator crashes everytime the Swatch palette is used

    So my PC Illustrator CS3 version crashes everytime when a color is picked from the Swatch Palette. Any idea?
    Thanks!!
    Nina

    I would create a new user account and log into that ad see if it still happens.
    BTW have you installed any fonts recently or software or update any software?
    Try a new user and let us know what happens!

  • All copies illustrator crash, cs2 cs3 cs4 Leopard 10.5.8 powermac 1.8 dual

    I crashes every time i open it. it suddenly started happening. i could get just past  the opening pane at first allowing me to choose what kind of document to open print rgb etc, the it stopped doing that. i get the opening pane the it crashes, it aslo happens in past copies cs2 cs3 cs4 non of my illustrator copies will open

    It could be an issue with your font caches.  Go get fontnuke and try deleting all your system and application font caches.
    It doesn't sound like a preference issue if it's affecting all the other versions.  Do you have the suite installed?  Is Photoshop working properly?

  • Illustrator crashes during the hovering of the mouse over the application panels

    Hi,
    I am also getting regular crashes from Illustrator CC 2014 - really unexpected after the relative robustness of previous versions. I am on an iMac, MacOS 10.9.4 with a Wacom 24HD ouch screen- I wonder if it is the interface with this wacom that is the problem?

    Andy submitted the following crash log with steps:
    Here's the latest crash- it happened as I was trying to drag a line colour into the fill colour to make them match in the main tool palette - it seems to be happening mainly when I try to rapidly switch tools in the tools pallette, or drag colour swatches to drop them...
    latest crash stuff follows:
    Crashed Thread: 0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.adobe.dvaui.framework 0x0000000109629672 dvaui::ui::UI_Node::UI_SetMouseOverState(bool, dvaui::ui::MouseEvent const*, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, __gnu_cxx::__normal_iterator<dvaui::ui::UI_Node**, std::vector<dvaui::ui::UI_Node*, std::allocator<dvaui::ui::UI_Node*> > >, dvaui::ui::UI_Node*) + 274
    1   com.adobe.dvaui.framework 0x0000000109629412 dvaui::ui::UI_Node::UI_SetMouseOverLeafNode(dvaui::ui::MouseEvent const&) + 82
    2   com.adobe.dvaui.framework 0x000000010962994b dvaui::ui::UI_Node::UI_UpdateMouseOverState(dvaui::ui::MouseEvent const&) + 171
    3   com.adobe.dvaui.framework 0x00000001096a4887 dvaui::ui::OS_View::UI_DispatchPlatformMouseEvent(dvaui::ui::MouseEvent const&, bool) + 519
    4   com.adobe.dvaui.framework 0x00000001096a4e0f dvaui::ui::OS_View::UI_DispatchPlatformMouseMoveEvent(dvaui::ui::OS_Event const&, bool, bool) + 415
    5   com.adobe.dvaui.framework 0x00000001096a2e02 dvaui::ui::OS_View::UI_DispatchEvent(dvaui::ui::OS_Event*) + 418
    6   com.adobe.dvaui.framework 0x00000001096a2c36 dvaui::ui::OS_View::UI_HandleOSEvent(dvaui::ui::OS_Event*) + 22
    7   com.adobe.dvaui.framework 0x00000001096a3ee9 dvaui::ui::OS_View::UI_HandlePlatformEvent(NSEvent*) + 57
    8   com.adobe.dvacore.framework 0x0000000108ee5c94 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 68
    I am able to reproduce this issue at my end. I have escalated the issue to the Illustrator developer team.
    Andy from Java :  Thanks for the support Andy. I appreciate this.
    With Best Regards,
    Raghuveer

  • CS 6 Illustrator Crashes

    We have an Intel imac 27" running Mac OS X 10.6.8 using Abobe CS6 Illusrator, our workflow is that to print files to our imagesetters we create PostScipt files, we have two identical macs, but one of them when we try and create a Postecript file Illustrator crashes, tried the obvious delete prefs and all of that stuff, but nothing helps, open the file in CS5 and its OK, PostScipt file creates fine, but CS 6 Crashes.
    Has anyone got any idea
    Thanks
    /D

    Do you want me to send complete report, or is below enough.
    Doesn't matter if its a new file or exisiting file or created on another mac, whatever file is used it will crash when trying to create .ps file
    Thanks
    /D
    Process:    
    Adobe Illustrator [539]
    Path:       
    /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier: 
    com.adobe.illustrator
    Version:    
    691 (16.0.4)
    Code Type:  
    X86-64 (Native)
    Parent Process:  launchd [152]
    Date/Time:  
    2013-05-03 11:33:05.170 +0100
    OS Version: 
    Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Sleep/Wake UUID: 71BD441A-A7E2-441F-8467-5830C5713912
    Interval Since Last Report:     
    20668 sec
    Crashes Since Last Report:      
    1
    Per-App Interval Since Last Report:  219 sec
    Per-App Crashes Since Last Report:   1
    Anonymous UUID:                 
    2568BACB-8865-45A4-830A-DF3B9F461A9F
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    *** error for object 0x111919408: incorrect checksum for freed object - object was probably modified after being freed.
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib        
    0x000000010a8790b6 __kill + 10
    1   libSystem.B.dylib        
    0x000000010a9199f6 abort + 83
    2   libSystem.B.dylib        
    0x000000010a90862d szone_error + 519
    3   libSystem.B.dylib        
    0x000000010a83294f small_malloc_from_free_list + 724
    4   libSystem.B.dylib        
    0x000000010a82f1e1 szone_malloc_should_clear + 2070
    5   libSystem.B.dylib        
    0x000000010a82e98a malloc_zone_malloc + 82
    6   com.apple.Foundation     
    0x0000000101acaa18 allocateCollectableUnscannedStorage + 51
    7   com.apple.Foundation     
    0x0000000101ad81c5 -[NSConcreteMapTable grow] + 187
    8   com.apple.Foundation     
    0x0000000101ad6e66 -[NSConcreteMapTable setObject:forKey:] + 159
    9   com.apple.AppKit         
    0x0000000101fbae8b -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4480
    10  com.apple.AppKit         
    0x0000000101fbaed6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4555
    11  com.apple.AppKit         
    0x0000000101fbaed6 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 4555
    12  com.apple.AppKit         
    0x0000000101fb9b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topVi ew:] + 254
    13  com.apple.AppKit         
    0x0000000101fb63de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
    14  com.apple.AppKit         
    0x0000000101f2fc0e -[NSView displayIfNeeded] + 969
    15  com.apple.AppKit         
    0x0000000101f2aaba _handleWindowNeedsDisplay + 678
    16  com.apple.CoreFoundation 
    0x000000010abb7b07 __CFRunLoopDoObservers + 519
    17  com.apple.CoreFoundation 
    0x000000010ab93434 __CFRunLoopRun + 468
    18  com.apple.CoreFoundation 
    0x000000010ab92d8f CFRunLoopRunSpecific + 575
    19  com.apple.HIToolbox      
    0x000000010e41a7ee RunCurrentEventLoopInMode + 333
    20  com.apple.HIToolbox      
    0x000000010e41a5f3 ReceiveNextEventCommon + 310
    21  com.apple.HIToolbox      
    0x000000010e41a4ac BlockUntilNextEventMatchingListInMode + 59
    22  com.apple.AppKit         
    0x0000000101effeb2 _DPSNextEvent + 708
    23  com.apple.AppKit         
    0x0000000101eff801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    24  com.apple.AppKit         
    0x000000010213adc3 -[NSApplication _realDoModalLoop:peek:] + 442
    25  com.apple.AppKit         
    0x0000000102138951 -[NSApplication runModalForWindow:] + 129
    26  com.apple.AppKit         
    0x000000010239e112 -[NSSavePanel runModal] + 318
    27  com.adobe.dvaui.framework
    0x0000000109a8fa38 dvaui::dialogs::OS_FileSaveAsDialog::RunModal() + 1096
    28  com.adobe.illustrator    
    0x0000000100c0ea20 0x100000000 + 12642848
    29  com.adobe.illustrator    
    0x00000001004233f2 0x100000000 + 4338674
    30  com.adobe.illustrator    
    0x000000010082baf9 0x100000000 + 8567545
    31  com.adobe.illustrator    
    0x0000000100baa1da 0x100000000 + 12231130
    32  ...e.illustrator.plugins.Print
    0x00000001230ebd80 PluginMain + 340144
    33  ...e.illustrator.plugins.Print
    0x0000000123099e0a PluginMain + 4410
    34  ...e.illustrator.plugins.Print
    0x0000000123098d72 PluginMain + 162
    35  com.adobe.illustrator    
    0x0000000100c9176a std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    36  com.adobe.illustrator    
    0x0000000100c8bd5c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    37  com.adobe.illustrator    
    0x0000000100c8eedc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    38  com.adobe.illustrator    
    0x00000001009b6545 0x100000000 + 10184005
    39  com.adobe.illustrator    
    0x00000001009b6bdb 0x100000000 + 10185691
    40  com.adobe.illustrator    
    0x000000010097570b 0x100000000 + 9918219
    41  com.adobe.illustrator    
    0x0000000100c9176a std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
    42  com.adobe.illustrator    
    0x0000000100c8bd5c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
    43  com.adobe.illustrator    
    0x0000000100c8eedc std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
    44  com.adobe.illustrator    
    0x0000000100962b72 0x100000000 + 9841522
    45  com.adobe.illustrator    
    0x0000000100b497d5 0x100000000 + 11835349
    46  com.adobe.illustrator    
    0x000000010048bd13 0x100000000 + 4766995
    47  com.adobe.illustrator    
    0x0000000100766084 0x100000000 + 7757956
    48  com.adobe.exo.framework  
    0x000000010a4895c3 exo::uisupport::CommandHandler::HandleCommand(int) + 259
    49  com.adobe.exo.framework  
    0x000000010a489614 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36
    50  com.adobe.exo.framework  
    0x000000010a48901e exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62
    51  com.adobe.exo.framework  
    0x000000010a413437 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119
    52  com.adobe.dvacore.framework  
    0x0000000109493e4b int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123
    53  com.adobe.illustrator    
    0x0000000100767ccb 0x100000000 + 7765195
    54  com.adobe.dvacore.framework  
    0x0000000109492eda void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250
    55  com.adobe.dvacore.framework  
    0x00000001094969bd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93
    56  com.adobe.exo.framework  
    0x000000010a414ebb -[ExoMacApplication handleMenuCommand:] + 187
    57  com.apple.AppKit         
    0x0000000102054eda -[NSApplication sendAction:to:from:] + 95
    58  com.apple.AppKit         
    0x000000010207946a -[NSMenuItem _corePerformAction] + 365
    59  com.apple.AppKit         
    0x00000001020791d4 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 121
    60  com.apple.AppKit         
    0x000000010205ee45 -[NSMenu performKeyEquivalent:] + 272
    61  com.apple.AppKit         
    0x000000010205dbed -[NSApplication _handleKeyEquivalent:] + 559
    62  com.apple.AppKit         
    0x0000000101f2e6b9 -[NSApplication sendEvent:] + 3630
    63  com.adobe.dvaui.framework
    0x0000000109b87745 -[DVAMacApplication sendEvent:] + 261
    64  com.adobe.exo.framework  
    0x000000010a41412c -[ExoMacApplication sendEvent:] + 956
    65  com.apple.AppKit         
    0x0000000101ec56de -[NSApplication run] + 474
    66  com.adobe.exo.framework  
    0x000000010a412767 exo::app::OS_AppBase::RunEventLoop() + 55
    67  com.adobe.illustrator    
    0x0000000100765bc8 0x100000000 + 7756744
    68  com.adobe.illustrator    
    0x0000000100704b95 0x100000000 + 7359381
    69  com.adobe.illustrator    
    0x00000001006f4d04 0x100000000 + 7294212
    70  com.adobe.illustrator    
    0x0000000100163528 0x100000000 + 1455400
    Message was edited by: darrylrc1105

  • Illustrator CS4 Mac crashes immediately at startup

    Hi all,
    i've got a problem with the Creative Suite 4 (not only Illustrator) and hope, you can help me. My machine is a Macbook late 2007, 200GB HDD, 4GB RAM, C2D 2.2 with Leopard and every Update installed. I've installed the CS4 and from day one I wasn't able to even start Illustrator. It crashes right on startup. Indesign and Photoshop are starting, but creating a PDF-file in Indesign or saving some files in Photoshop means a crash nearly every time.
    One solution seems to be a new User Account in Leopard. With a fresh one Illustrator, Indesign and Photoshop work perfectly! But I want to use this (expensive) software on my Account, not on another. Is there any other solution than using another Account on the same computer?
    I hope you can help me - thanks a lot,
    Fabrice

    I can open my CS4 programs EXCEPT Illustrator.  It's crashing on startup after installation of Mavericks.  I have latest Java and have done all of your recommendations (uninstalled/reinstalled AI 3x, Disk repair, reinstalled Mavericks).  I installed Mavericks on some desktops and AI CS4 is running fine for them.  Below is my crash report.  I'm getting very sad.  I'll try calling Adobe Customer Services, but thought I'd post too.
    Process:         Adobe Illustrator [904]
    Path:            /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         367 (14.0.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [180]
    Responsible:     Adobe Illustrator [904]
    User ID:         501
    Date/Time:       2013-11-07 10:28:08.203 -0800
    OS Version:      Mac OS X 10.9 (13A603)
    Report Version:  11
    Anonymous UUID:  C9EBBC87-D37A-FA04-EAB7-50D5355544D3
    Sleep/Wake UUID: 8792C205-1DFC-4DB3-A701-6E96AAC67A6C
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    terminating with uncaught exception of type GQMIException
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib                  0x0766f952 __pthread_kill + 10
    1   libsystem_pthread.dylib                 0x07761167 pthread_kill + 101
    2   libsystem_c.dylib                       0x075a9340 abort + 155
    3   libc++abi.dylib                         0x073fa869 abort_message + 169
    4   libc++abi.dylib                         0x0741b597 default_terminate_handler() + 292
    5   libc++abi.dylib                         0x07418dd0 std::__terminate(void (*)()) + 14
    6   libc++abi.dylib                         0x07418a05 __cxa_rethrow + 103
    7   com.adobe.illustrator                   0x001691a8 0x1000 + 1474984
    8   com.adobe.illustrator                   0x00a3af62 AWS_CUI_SetPromptMessage(long, adobe::aws::gen::String<unsigned short>&) + 54286
    9   com.adobe.illustrator                   0x00041d8f 0x1000 + 265615
    10  com.adobe.illustrator                   0x00a18200 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43420
    11  com.adobe.illustrator                   0x0004210a 0x1000 + 266506
    12  com.adobe.illustrator                   0x000d840b 0x1000 + 881675
    13  com.adobe.illustrator                   0x000a2cd2 0x1000 + 662738
    14  com.adobe.illustrator                   0x00003672 0x1000 + 9842
    15  com.adobe.illustrator                   0x00003599 0x1000 + 9625
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x07670992 kevent64 + 10
    1   libdispatch.dylib                       0x074cb8bd _dispatch_mgr_invoke + 238
    2   libdispatch.dylib                       0x074cb556 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib                  0x0766f7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x07762d8a _pthread_cond_wait + 837
    2   libsystem_pthread.dylib                 0x07763042 pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x0617bb2d TSWaitOnConditionTimedRelative + 161
    4   com.apple.CoreServices.CarbonCore          0x0617b6ea TSWaitOnSemaphoreCommon + 531
    5   com.apple.CoreServices.CarbonCore          0x0617b89d TSWaitOnSemaphoreRelative + 24
    6   com.apple.CoreServices.CarbonCore          0x0615bea0 TimerThread + 89
    7   libsystem_pthread.dylib                 0x077605fb _pthread_body + 144
    8   libsystem_pthread.dylib                 0x07760485 _pthread_start + 130
    9   libsystem_pthread.dylib                 0x07765cf2 thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib                  0x0766f7ca __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x07762d1d _pthread_cond_wait + 728
    2   libsystem_pthread.dylib                 0x07764bd9 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x0617b922 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x0617bb46 TSWaitOnConditionTimedRelative + 186
    5   com.apple.CoreServices.CarbonCore          0x06147f92 MPWaitOnQueue + 199
    6   AdobeACE                                0x0132138d 0x12f0000 + 201613
    7   AdobeACE                                0x01320d85 0x12f0000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x0614856e PrivateMPEntryPoint + 68
    9   libsystem_pthread.dylib                 0x077605fb _pthread_body + 144
    10  libsystem_pthread.dylib                 0x07760485 _pthread_start + 130
    11  libsystem_pthread.dylib                 0x07765cf2 thread_start + 34
    Thread 4:
    0   libsystem_kernel.dylib                  0x07670046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x07761dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x07765cce start_wqthread + 30
    Thread 5:
    0   libsystem_kernel.dylib                  0x07670046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x07761dcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib                 0x07765cce start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x075e0c0c  ecx: 0xbffff6bc  edx: 0x0766f952
      edi: 0x077671a8  esi: 0x00000006  ebp: 0xbffff6d8  esp: 0xbffff6bc
       ss: 0x00000023  efl: 0x00000286  eip: 0x0766f952   cs: 0x0000000b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x0740699c
    Logical CPU:     0
    Error Code:      0x00080148
    Trap Number:     132
    Binary Images:
        0x1000 -   0xe8eff3 +com.adobe.illustrator (367 - 14.0.0) <F586A10F-F480-4783-A20B-C006B6321F47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    0x1190000 -  0x11a0fff  com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
    0x11a7000 -  0x11b5ff7  libz.1.dylib (53) <858B4D9F-D87E-3D81-B07A-DF9632BD185F> /usr/lib/libz.1.dylib
    0x11bb000 -  0x11bbfff  com.apple.Carbon (154 - 157) <6E680560-FD53-3C00-BDF7-7AFA28747DC8> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x11be000 -  0x11d9ff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
    0x11f3000 -  0x1243fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <F625B836-9616-46B7-B681-F9AC11D0DA71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
    0x12dc000 -  0x12dd027 +SPBasic (0) <B1DC5A08-15C4-49F9-9DF1-6A94E0AD3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
    0x12e1000 -  0x12e7ff7 +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
    0x12f0000 -  0x13fdfff +AdobeACE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x141b000 -  0x1932fef +AdobeAGM (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x1aab000 -  0x1aebfef +AdobeARE (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
    0x1af5000 -  0x1b19ff6 +AdobeAXE8SharedExpat (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
    0x1b2c000 -  0x1b46fff +AdobeBIB (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x1b51000 -  0x1b72ff7 +AdobeBIBUtils (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
    0x1b7f000 -  0x1e1bfef +AdobeCoolType (1) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x1ea6000 -  0x1f74fff +AdobeExtendScript (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
    0x1feb000 -  0x20d3fdf +AdobePDFPort (1) <F54A25D1-5E7A-472E-83D1-10D187434C85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
    0x2118000 -  0x2710fdf +AdobePDFL (1) <8EC2ABBA-52D2-4230-B327-A6827FB2D33A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
    0x2854000 -  0x28f5fd7 +AdobeScCore (3.7) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
    0x2951000 -  0x29fffd7 +AdobeSVGExport (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
    0x2a31000 -  0x2cdafe2 +AdobeSVGRE (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
    0x2dc4000 -  0x2e24fc7 +AdobeXMP (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x2e33000 -  0x2f08fdd +FileInfo (0) <F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
    0x2f39000 -  0x2f39fff  com.apple.Cocoa (6.8 - 20) <407DC9E6-BBCE-3D34-9BBB-00C90584FFDF> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x2f3c000 -  0x2fbefd7 +AdobeXMPFiles (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
    0x2fd5000 -  0x30a423b +libicui18n.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
    0x314d000 -  0x3221db7 +libicuuc.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
    0x3282000 -  0x3c3257f +libicudata.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
    0x3c35000 -  0x3ffffef +AdobeMPS (1) <277E01A3-CAC3-4FA9-A591-4BC0A5BC125A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
    0x408e000 -  0x4244ff4 +com.adobe.amtlib (amtlib 2.0.1.10077 - 2.0.1.10077) <CB2EC3BF-6771-4DAB-BF29-6775FB6F9608> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
    0x427b000 -  0x43082cb +libicucnv.dylib.36.0 (36) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.3 6.0
    0x4335000 -  0x470f01f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
    0x47c3000 -  0x4864fc3 +com.adobe.amt.services (AMTServices 2.0.1.10077 [BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:31:09] - 2 . 0) <31E82904-C3C2-424E-A1AE-A5EFADBB19B8> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtservices.framework/Versions/A/amtservices
    0x4942000 -  0x4e40fc3 +AdobeOwlCanvas (1) <DC1EE447-FCDB-43C8-B6D2-A5454291C85D> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
    0x4f89000 -  0x5019fc3 +WRServices (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
    0x519b000 -  0x519fffc +com.adobe.AdobeCrashReporter (2.5 - 3.0.20080806) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
    0x51a5000 -  0x51c1fd7 +com.adobe.LogTransport (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransport
    0x51cc000 -  0x51fbff7 +com.adobe.headlights.LogSessionFramework (2.0.0.06112008) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
    0x5223000 -  0x5234ffb +LogTransport2 (1) <835B7B84-5A67-370B-AB39-8E448AA81FA0> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/LogTransport2.framework/Versions/A/LogTransport2
    0x523e000 -  0x5244fff +com.adobe.pip (1.0.0.220) <2CA89939-DFA7-4686-8536-8A1F1107CAF1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
    0x524a000 -  0x529bff1  libstdc++.6.dylib (60) <354F284B-2343-3810-9CA2-E28038824F6E> /usr/lib/libstdc++.6.dylib
    0x52fb000 -  0x52fcfff  libSystem.B.dylib (1197.1.1) <C58F0CC9-C1FD-3024-9358-D3359A6BBCAD> /usr/lib/libSystem.B.dylib
    0x5303000 -  0x530cfff  com.apple.audio.SoundManager (4.1 - 4.1) <68B7CEB7-AF09-3E24-8548-6ABF065B5186> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
    0x5315000 -  0x5319fff  com.apple.CommonPanels (1.2.6 - 96) <E7CA63C6-CEE9-3F0A-93A7-C12C653FFB80> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
    0x5321000 -  0x5324ff7  com.apple.help (1.3.3 - 46) <AB6292FA-D3BC-3D56-B3A5-2BE630A503E7> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
    0x532a000 -  0x569fff9  com.apple.HIToolbox (2.1 - 695) <74E2DE33-E48E-3206-BD78-AFB988235A83> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
    0x5805000 -  0x5858fff  com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
    0x587f000 -  0x5892fff  com.apple.ImageCapture (9.0 - 9.0) <63D5C96F-1893-3F35-ADFB-EE451AFD87E6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
    0x58ab000 -  0x5942ff7  com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
    0x596c000 -  0x59aaff7  com.apple.NavigationServices (3.8 - 215) <A093AAF0-248E-313E-BA82-01F69E269895> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
    0x59d1000 -  0x59ecff5  com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
    0x59fe000 -  0x5a00fff  com.apple.securityhi (9.0 - 55005) <51765C73-80D1-33E3-9589-3E88380CE007> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
    0x5a05000 -  0x5a0efff  com.apple.speech.recognition.framework (4.2.4 - 4.2.4) <CF8E5706-F744-3139-8A51-D52BF055D19F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
    0x5a17000 -  0x5a17fff  com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x5a1f000 -  0x5a1ffff  com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x5a28000 -  0x5a7dff7  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <0F1C111F-1E64-33BB-A69F-14643B3037D5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x5aa0000 -  0x5af5fff  libc++.1.dylib (120) <10C0A136-64F9-3CC2-9420-013247032120> /usr/lib/libc++.1.dylib
    0x5b4c000 -  0x5d4eff7  com.apple.CoreFoundation (6.9 - 855.11) <50F70E07-043A-3A2F-87EF-A36BA6C5C9D9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x5e89000 -  0x5febff3  com.apple.CFNetwork (673.0.3 - 673.0.3) <5E0E9AE8-073B-3F2B-B0C7-A0129DE787F6> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
    0x60bc000 -  0x63bdff7  com.apple.CoreServices.CarbonCore (1077.13 - 1077.13) <C514A490-8689-3665-AD82-863B5FF8D6AE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
    0x6434000 -  0x64ccff7  com.apple.Metadata (10.7.0 - 800.12) <0AE4CD6B-FDFC-31ED-9F2C-FE870155CAF9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
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    0x19d02000 - 0x19d28fdf +com.adobe.illustrator.plugins.LiveBlends (Live Blends version 14.0.0 - 14.0.0) <5949CA4F-0265-4001-827A-FDF67CE6E1C4> /Applications/Adobe Illustrator CS4/*/LiveBlends
    0x19df7000 - 0x19df7ffd  com.apple.applescript.component (2.3 - 348) <6C72E57F-B83E-3B96-B1EC-9AEAF2295257> /System/Library/Components/AppleScript.component/Contents/MacOS/AppleScript
    0x19dfb000 - 0x19dfbfff  libffi.dylib (18.1) <7A14A976-B202-3074-8B0D-FB718DF172DA> /usr/lib/libffi.dylib
    0x19fad000 - 0x1a30afcf +com.enfocus.InstantPDF.IllustratorCS4 (08 update 2  - 08 update 2 Final Build 68090) /Applications/Adobe Illustrator CS4/*/InstantPDF_CS4
    0x1a4a5000 - 0x1a4b5ff7  com.apple.AppleScriptObjC (1.3 - 26) <ECFF3CE0-9069-3F7E-968A-AFB616ED9F1B> /System/Library/Frameworks/AppleScriptObjC.framework/Versions/A/AppleScriptObjC
    0x1a557000 - 0x1a55afef  com.apple.LiveType.component (2.1.3 - 2.1.3) /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
    0x1a55f000 - 0x1a5c4fde  com.apple.LiveType.framework (2.1.3 - 2.1.3) /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
    0x1a5e4000 - 0x1a62afc3  com.apple.motion.component (1.0 - 1.0) <77973A13-4E79-426F-853F-2318E52A2207> /Library/QuickTime/Motion.component/Contents/MacOS/Motion
    0x1a630000 - 0x1a63302f  Motion (1) <B5E862EE-E0FF-4F86-A789-98E3E601A18C> /Library/Frameworks/Motion.framework/Versions/A/Motion
    0x1a638000 - 0x1a6c6ffb  com.apple.applescript (2.3 - 348) <2A43BED9-D02E-3FF8-9AD1-20348B6C3386> /System/Library/PrivateFrameworks/AppleScript.framework/Versions/A/AppleScript
    0x40000000 - 0x400ae030 +AdobeJP2K (0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
    0x64b00000 - 0x64b05ff7  com.apple.print.framework.Print (9.0 - 260) <A6C465F6-C5D1-353A-9F33-19B9CEDBBC2A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
    0x8fe7b000 - 0x8fead417  dyld (239.3) <4B280BB1-55F8-313F-86A6-8ADD644ED69E> /usr/lib/dyld
    0xb0000000 - 0xb0006ff8  com.apple.carbonframeworktemplate (1.3 - 1.3.11) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
    0xba900000 - 0xba91cffd  libJapaneseConverter.dylib (61) <3153973E-B2A9-3D17-B99B-31E53EC5B0F8> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    0xbab00000 - 0xbab21ffc  libKoreanConverter.dylib (61) <28867732-7E92-3581-97FD-E43D80F4E0D0> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    0xfa100000 - 0xfa15cffa  com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 2727
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=266.1M resident=68.4M(26%) swapped_out_or_unallocated=197.7M(74%)
    Writable regions: Total=109.0M written=15.4M(14%) resident=47.5M(44%) swapped_out=64K(0%) unallocated=61.5M(56%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 33.4M
    CG backing stores                  1632K
    CG raster data                       28K
    CG shared images                    212K
    CoreServices                       1744K
    Kernel Alloc Once                     4K
    MALLOC                             28.7M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    Memory Tag 249                      192K
    Stack                              66.1M
    VM_ALLOCATE                        16.5M
    __DATA                             31.4M
    __IMAGE                             528K
    __IMPORT                            408K
    __LINKEDIT                         47.9M
    __OBJC                             2092K
    __PAGEZERO                            4K
    __TEXT                            218.2M
    __UNICODE                           544K
    mapped file                        37.2M
    shared memory                         4K
    ===========                      =======
    TOTAL                             486.8M
    Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.33f8
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS543232L9SA02, 320.07 GB
    Serial ATA Device: MATSHITADVD-R   UJ-868
    USB Device: Built-in iSight
    USB Device: ET-0405A-UV2.0-3
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus:

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    Hi GarethBLUE,
    Can you please try following steps and she with us at
    [email protected]
    Define an environment variable AI_ENABLE_SAFE_MODE=1
    Right click on This PC or My Computer
    Click Properties
    Select Advanced System Settings or Advance tab.
    Click on Environment Variables... button.
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    If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
    Please continue from steps 3 to 5.
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    If not, please let us know, where you are stuck.
    Sanjay.

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    Regards
    Process: Final Cut Pro [382]
    Path: /Applications/Final Cut Pro.app/Contents/MacOS/Final Cut Pro
    Identifier: com.apple.FinalCutPro
    Version: 7.0 (7.0)
    Build Info: FCPApp-906181654~22
    Code Type: X86 (Native)
    Parent Process: launchd [175]
    Date/Time: 2009-09-07 08:31:02.469 +0100
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    Report Version: 6
    Interval Since Last Report: 325939 sec
    Crashes Since Last Report: 40
    Per-App Interval Since Last Report: 111986 sec
    Per-App Crashes Since Last Report: 31
    Anonymous UUID: 241E538F-9FA9-4829-83C0-89CF8A847024
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    objc_msgSend() selector name: release
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libobjc.A.dylib 0x902f391b objc_msgSend + 27
    1 com.apple.DesktopServices 0x96495a79 TFSInfo::~TFSInfo() + 29
    2 com.apple.DesktopServices 0x96495f25 TFSInfo::RemovePtrReference() + 35
    3 com.apple.DesktopServices 0x964ae544 TNode::IsUnresolved() const + 48
    4 com.apple.DesktopServices 0x964a2fa0 TNode::SetAliasTarget(TNodePtr const&, bool) + 230
    5 com.apple.DesktopServices 0x964e938d TNode::RecursivelyRemoveAllChildren(bool) const + 175
    6 com.apple.DesktopServices 0x964e9986 TNode::Finalize(TNodePtr*&) + 56
    7 com.apple.DesktopServices 0x964e9bb0 TNode::Finalize() + 286
    8 com.apple.DesktopServices 0x964fc9fa NodeContextClose + 542
    9 com.apple.AppKit 0x9184b527 _NSSavePanelContextEnd + 60
    10 com.apple.Foundation 0x969c9b65 __NSFireDelayedPerform + 537
    11 com.apple.CoreFoundation 0x937adeee __CFRunLoopRun + 6846
    12 com.apple.CoreFoundation 0x937abd34 CFRunLoopRunSpecific + 452
    13 com.apple.CoreFoundation 0x937abb61 CFRunLoopRunInMode + 97
    14 com.apple.HIToolbox 0x9740afec RunCurrentEventLoopInMode + 392
    15 com.apple.HIToolbox 0x9740acdf ReceiveNextEventCommon + 158
    16 com.apple.HIToolbox 0x97592d91 ReceiveNextEvent + 83
    17 com.apple.FinalCutPro 0x0015437d Process1MacEvent(KGDictInt*, unsigned long, EventTypeSpec*) + 147
    18 com.apple.FinalCutPro 0x00154606 pKGProcessAllMacEvents(KGDictInt*, unsigned long, EventTypeSpec*) + 38
    19 com.apple.FinalCutPro 0x0027fa9f pKGUpdateProgressDisplay(long, long, char*) + 309
    20 ...alCutPro.Plugins.QTM Reader 0x0ad8a2de AudioExtractor::~AudioExtractor() + 34874
    21 ...alCutPro.Plugins.QTM Reader 0x0ad90cc5 PluginMainEntry(long, long, KGDictInt*, void*) + 10675
    22 com.apple.FinalCutPro 0x0023db10 ExportClipCore(KGDictInt*, long, KGDictInt*, KGDictInt*, KGFileSpec*, long, unsigned char) + 3752
    23 com.apple.FinalCutPro 0x00243860 pKGExportClip(KGDictInt*, long) + 862
    24 com.apple.FinalCutPro 0x001acc8a pKGMenuPerformExport(KGDictInt*, long) + 104
    25 com.apple.FinalCutPro 0x000a975c pKGClipHandleDefaultMenu(KGDictInt*, long, unsigned char) + 1172
    26 com.apple.FinalCutPro 0x001d7d50 pKGClipDefaultMessage(long, long, KGDictInt*, KGDictInt*, long) + 872
    27 ...Pro.Plugins.Timeline Editor 0x0ae23466 TLTimeRemapGetChangeType(KGDictInt*, KGItemSpec*, double, KTPartKind, long) + 102708
    28 com.apple.FinalCutPro 0x002b22d1 pKGPanelMessage(long, long, KGDictInt*, KGViewRecord*) + 2103
    29 com.apple.FinalCutPro 0x0025f05a ServicesPanelsMessageProc(long, long, KGDictInt*, KGPanelRecord*) + 120
    30 com.apple.FinalCutPro 0x00260504 TimelineMessageProc(long, long, KGDictInt*, KGPanelRecord*) + 110
    31 com.apple.FinalCutPro 0x002a7f71 pKGPanelWindowProc(long, long, KGDictInt*, void*) + 53
    32 com.apple.FinalCutPro 0x002bddd3 pKGSendWindowMessage(KGWindowRec*, long, long, KGDictInt*) + 91
    33 com.apple.FinalCutPro 0x00151621 HandleMenuCommand(long, unsigned char, unsigned char, unsigned char, KGErrorCode (*)(long, long, KGDictInt*, void*), void*) + 417
    34 com.apple.FinalCutPro 0x00151797 HandleCommand(long, unsigned char, unsigned char, unsigned char) + 263
    35 com.apple.FinalCutPro 0x00157484 HandleKeyDown(OpaqueEventRef*, KGDictInt*, KGWindowRec*) + 1404
    36 com.apple.FinalCutPro 0x001592cb DoEvent(OpaqueEventRef*, KGDictInt*) + 3117
    37 com.apple.FinalCutPro 0x00414a21 Events(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 67
    38 com.apple.HIToolbox 0x973de129 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    39 com.apple.HIToolbox 0x973dd3f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    40 com.apple.HIToolbox 0x973dd24f SendEventToEventTargetWithOptions + 58
    41 com.apple.HIToolbox 0x974117f3 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1957
    42 com.apple.HIToolbox 0x973de57a DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    43 com.apple.HIToolbox 0x973dd3f0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    44 com.apple.HIToolbox 0x973ffa81 SendEventToEventTarget + 52
    45 com.apple.HIToolbox 0x975888f7 ToolboxEventDispatcher + 86
    46 com.apple.HIToolbox 0x97588a2f RunApplicationEventLoop + 243
    47 com.apple.FinalCutPro 0x0015464f KGMainEvent(void*) + 51
    48 com.apple.FinalCutPro 0x002c1aa8 main + 54
    49 com.apple.FinalCutPro 0x00003a6b _start + 209
    50 com.apple.FinalCutPro 0x00003999 start + 41

    I've also been experiencing crashes in several applications since installing Snow Leopard. I had no problems the first day or two after installing, but starting today I've been experiencing frequent crashes in Mail, Safari, Grab, MS Powerpoint and perhaps others. I reinstalled the OS from the Snow Leopard disk but the crashes persist. I verified disk permissions and obtained the following warning:
    Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent" has been modified and will not be repaired.
    the crash log for the most recent Safari crash is posted below:
    Process: Safari [2725]
    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: com.apple.Safari
    Version: 4.0.3 (6531.9)
    Build Info: WebBrowser-65310900~1
    Code Type: X86-64 (Native)
    Parent Process: launchd [194]
    Date/Time: 2009-09-08 18:26:34.566 -0400
    OS Version: Mac OS X 10.6 (10A432)
    Report Version: 6
    Exception Type: EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0x00007fff87f76096 __kill + 10
    1 libSystem.B.dylib 0x00007fff880170c2 abort + 83
    2 libSystem.B.dylib 0x00007fff87f2e215 free + 128
    3 com.apple.DesktopServices 0x00007fff8250b1ba TFSInfo::~TFSInfo() + 38
    4 com.apple.DesktopServices 0x00007fff8250b691 TFSInfo::RemovePtrReference() + 37
    5 com.apple.DesktopServices 0x00007fff8252342c TNode::IsUnresolved() const + 52
    6 com.apple.DesktopServices 0x00007fff82517fd3 TNode::SetAliasTarget(TNodePtr const&, bool) + 239
    7 com.apple.DesktopServices 0x00007fff82549fc2 TNode::RecursivelyRemoveAllChildren(bool) const + 204
    8 com.apple.DesktopServices 0x00007fff8254a594 TNode::Finalize(TNodePtr*&) + 54
    9 com.apple.DesktopServices 0x00007fff8254a795 TNode::Finalize() + 253
    10 com.apple.DesktopServices 0x00007fff82560f62 NodeContextClose + 466
    11 com.apple.AppKit 0x00007fff86e83cdb _NSSavePanelContextEnd + 66
    12 com.apple.Foundation 0x00007fff88708500 __NSFireDelayedPerform + 404
    13 com.apple.CoreFoundation 0x00007fff87280a78 __CFRunLoopRun + 5480
    14 com.apple.CoreFoundation 0x00007fff8727f03f CFRunLoopRunSpecific + 575
    15 com.apple.HIToolbox 0x00007fff87782c4e RunCurrentEventLoopInMode + 333
    16 com.apple.HIToolbox 0x00007fff87782a53 ReceiveNextEventCommon + 310
    17 com.apple.HIToolbox 0x00007fff8778290c BlockUntilNextEventMatchingListInMode + 59
    18 com.apple.AppKit 0x00007fff867d7570 _DPSNextEvent + 718
    19 com.apple.AppKit 0x00007fff867d6ed9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    20 com.apple.Safari 0x000000010000bcf0 0x100000000 + 48368
    21 com.apple.AppKit 0x00007fff8679cb29 -[NSApplication run] + 395
    22 com.apple.AppKit 0x00007fff86795844 NSApplicationMain + 364
    23 com.apple.Safari 0x0000000100001d0c 0x100000000 + 7436
    THe crash from the most recent Mail crash is posted below:
    Process: Mail [627]
    Path: /Applications/Mail.app/Contents/MacOS/Mail
    Identifier: com.apple.mail
    Version: 4.0 (1075)
    Build Info: Mail-10750000~1
    Code Type: X86-64 (Native)
    Parent Process: launchd [194]
    Date/Time: 2009-09-08 14:50:16.408 -0400
    OS Version: Mac OS X 10.6 (10A432)
    Report Version: 6
    Interval Since Last Report: 1230 sec
    Crashes Since Last Report: 1
    Per-App Interval Since Last Report: 1664 sec
    Per-App Crashes Since Last Report: 1
    Anonymous UUID: 5D8E6750-EA74-48BC-AF91-B9D38297064B
    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x0000000000000017
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Application Specific Information:
    -[ImageResizer _resizeImage]
    -[DeliveryQueue _deliverQueuedMessages:]
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.CoreFoundation 0x00007fff8723ef50 CFRelease + 112
    1 com.apple.DesktopServices 0x00007fff8250b1b2 TFSInfo::~TFSInfo() + 30
    2 com.apple.DesktopServices 0x00007fff8250b691 TFSInfo::RemovePtrReference() + 37
    3 com.apple.DesktopServices 0x00007fff8252342c TNode::IsUnresolved() const + 52
    4 com.apple.DesktopServices 0x00007fff82517fd3 TNode::SetAliasTarget(TNodePtr const&, bool) + 239
    5 com.apple.DesktopServices 0x00007fff82549fc2 TNode::RecursivelyRemoveAllChildren(bool) const + 204
    6 com.apple.DesktopServices 0x00007fff8254a594 TNode::Finalize(TNodePtr*&) + 54
    7 com.apple.DesktopServices 0x00007fff8254a795 TNode::Finalize() + 253
    8 com.apple.DesktopServices 0x00007fff82560f62 NodeContextClose + 466
    9 com.apple.AppKit 0x00007fff86e83cdb _NSSavePanelContextEnd + 66
    10 com.apple.Foundation 0x00007fff88708500 __NSFireDelayedPerform + 404
    11 com.apple.CoreFoundation 0x00007fff87280a78 __CFRunLoopRun + 5480
    12 com.apple.CoreFoundation 0x00007fff8727f03f CFRunLoopRunSpecific + 575
    13 com.apple.HIToolbox 0x00007fff87782c4e RunCurrentEventLoopInMode + 333
    14 com.apple.HIToolbox 0x00007fff87782a53 ReceiveNextEventCommon + 310
    15 com.apple.HIToolbox 0x00007fff8778290c BlockUntilNextEventMatchingListInMode + 59
    16 com.apple.AppKit 0x00007fff867d7570 _DPSNextEvent + 718
    17 com.apple.AppKit 0x00007fff867d6ed9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
    18 com.apple.AppKit 0x00007fff8679cb29 -[NSApplication run] + 395
    19 com.apple.AppKit 0x00007fff86795844 NSApplicationMain + 364
    20 com.apple.mail 0x0000000100001760 0x100000000 + 5984
    Any help much appreciated.
    David

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