Illustrator crashes randomly. Event Viewer says Save4web.aip module is to blame

Question

Hello -
My Illustrator is crashing randomly while im working on it. Anywhere from importing a picture to saving to just opening the program.
I checked the event viewer and noticed that in all instances the Save4Web.aip module is what's crashing.
Can someone please help? I tried contacted a support rep but apparently there is no phone support :\
Below is the Event:
Log Name:      Application
Source: Application Error
Date: 2/26/2015 1:18:46 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User: N/A
Computer: Graphics3333.RayNeon.lan
Description:
Faulting application name: Illustrator.exe, version: 18.1.1.446, time stamp: 0x547efe06
Faulting module name: Save4Web.aip_unloaded, version: 0.0.0.0, time stamp: 0x547f0f40
Exception code: 0xc0000005
Fault offset: 0x000000006871ddf0
Faulting process id: 0x1714
Faulting application start time: 0x01d051ef7b1ce35a
Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: Save4Web.aip
Report Id: e6bd99fa-bde3-11e4-9203-f0795965ef04
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
<Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-02-26T18:18:46.000000000Z" />
<EventRecordID>5806</EventRecordID>
<Channel>Application</Channel>
<Computer>Graphics3333.RayNeon.lan</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Illustrator.exe</Data>
    <Data>18.1.1.446</Data>
    <Data>547efe06</Data>
<Data>Save4Web.aip_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>547f0f40</Data>
    <Data>c0000005</Data>
    <Data>000000006871ddf0</Data>
    <Data>1714</Data>
    <Data>01d051ef7b1ce35a</Data>
    <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>
    <Data>Save4Web.aip</Data>
<Data>e6bd99fa-bde3-11e4-9203-f0795965ef04</Data>
  </EventData>
</Event>

Answer 1

samk,
You could try to reinstall using the full three step way:
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html