Illustrator crashes when dragging

Hi all,
I'm running Illustrator CS6 (16.2.0) on Mac OS X 10.8.2 and Illustrator crashes as soon as I attempt to drag anything.  The crash is reproducable if I do the following:
1.  Launch Illustrator and create a new document
2.  Create a text field, line, or shape
3.  Select the Arrow tool
4.  Drag the element I just created
Illustrator will crash as soon as I try to drag.  I can move the element using the arrow keys, but the crash happens when I try to drag with the mouse.  Is anyone else experiencing this?  Is there a workaround? 

revrevon which firefox plug did it cause the problem?
My Adobe Illustrator was working all ok. Yesterday i installed Firefox and it crashed twice since that.
I think i'll return to Google Chrome for a while i can't solve this situation.
Windows 8.1, Illustrator CS6 in here.

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