Illustrator crashes when moving objects in live paint group
A little help here...
Illustrator CC keeps crashing whenever I try to move a path or an object in a live paint group. I've tried it on other computers, but they seem to work fine. It seemed to only affect my laptop, so I'm not sure what happened. Restarting and updating it doesn't seem to solve the problem.
Here are the technical specifications for my Macbook Pro:
Mid-2009 Macbook Pro 15"
2.8 GHz model w/ SD card slot
Intel Core 2 Duo
Has Mavericks
4 GB of RAM
Please help!!! My project is due the next week!
Thanks,
Michelle
I think I know the solution to the problem (for me anyway)!
I have been plagued by this CC problem for months with Illustrator, In Design and Photoshop. I even bought a new machine because of the stress it caused me, and not to mention the lost work hours!!!! But since buying the new machine and having it happen again, and again and again, I have ruled out all font, software, plugin conflicts - because there is nothing on my machine that was on the old one. All of my old files are on an external hard drive and I have had Illustrator CC crash several times with the hard drive ejected. This is what leads me to think (in my case at least) that the machine/files/plugins are not the problem. Here's what has worked for me, and where I think my problem stems from:
CC membership allows you to run the Adobe applications on 2 machines, in most people's cases that's home and office. I have two machines; one for work with one set of preferences that my CC account was made with, and another machine at home that is shared and has an entirely different set of preferences.
When an Illustrator file is left open on my work machine (the machine that the CC account was created on) with a long period of inactivity (e.g. over a weekend) Illustrator CC on my home machine crashes constantly (as soon as I try to move an object it crashes). As soon as Illustrator CC is closed down on my work machine, Illustrator CC on my home machine is then fine! And then both machines will the run Illustrator CC again simultaneously until the work machine is left for another long period of inactivity (a couple of days). Then, when it is, my home machine crashes again.
I also noticed that each time Illustrator CC asked me to send a crash report from my home machine to Adobe it would pull the email from the preferences on my home machine, not the email that the CC account was made with (which is the email on my work machine). It could be that leaving Illustrator CC/any of the CC apps open and inactive for a couple of days causes some kind of 'time out' period on the account.
This could explain why Illustrator CC would work again on my home machine (briefly) when trashing the account preferences.
So to re-cap I have solved my seemingly inexplicable problem by making sure that Illustrator CC is not left open for long periods of inactivity (2 days seems to be the threshold) on one machine, if the account is being shared across two machines.
Please let me know if this A. makes sense and B. helps anyone.
Similar Messages
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Crash when moving objects...
I have a HUGE problem... in fact I have had lots of problems with Illustrator... but this is anoying.
At least 10 times a day the program just crashes when moving objects... some time text, some time pictures, sometime lines.
Every time i submit a CRASH report with the details... but really I think they are TRASH reports, I mean I have NEVER get an answer, update or ANYTHING from ADOBE.
Last week I almost lost my job because of the ineficiency of the program, the thing is that I used to work with Corel and I was the one who tooked the desicion to change to Illustrator, so I spend the money on an entire suite,GOD!!
My question is simple, it may sound bad, but honestly Can I get my money back? Does anyone have heard about someone getting just so frustrated with the suite like me?
I love PS, I work just fine with DW, but Illustrator and Adobe support is killing me and leaving me without job.
Daniel Vazquez my name...
619-671-0100 x 273 my phone, just in case that a miracle occurs and someone from Adobe can help me.!!!Ok, here I am after the crash number 8 of today, one more time moving objects in a document...
Answering your question about the system I have... here it is.
The system...
Intel(R) Core(TM) Dual Quad CPU
Q8300 @ 2.50 Ghz.
4 Gb RAM
Running on
Microsoft Windows XP
Professional x64 Edition
Version 2003
Service Pack 2
Video Card
NVIDIA GeForce 8400 GS
The program
Adobe Illustrator CS4 out of a box with Creative Web Suite.
And the info out of illustrator menu>System Info is as follows.
Thanks.
System info (from illustator Help)
Components:
ACE 2008/08/27-18:10:41 53.355610 53.355610
Adobe Linguisitc Library 4.0.0
AdobeLM 3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
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Adobe Owl 2008/08/12-18:12:12 2.0.69 53.353913
Adobe Owl Canvas 2.0.69 53.353913
PDFL 2008/07/29-20:24:25 53.199969 53.199969
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AdobePSL 53.497547_11.497538 53.497547_11.497538
Adobe Updater Library 6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20) 52.338651
Adobe XMP Core 4.2.2 53.351735
Adobe XMP Files 4.2.2 53.351735
Adobe XMP Script 4.2.2 53.351735
Adobe CAPS 2,0,99,0 2.135373
Adobe EPIC 3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
Adobe EPIC EULA 3.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
AFL 1.0
AFlamingo 2008/07/09-11:28:44 53.350580 53.350580
AGM 2008/08/27-18:10:41 53.355610 53.355610
AdobeHelp Dynamic Link Library 1, 3, 11, 0
AIPort 1.0 23.68434
AMTLib 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
AMTServices 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
ARE 2008/08/27-18:10:41 53.355610 53.355610
Adobe Illustrator 1.0
AsnEndUser Dynamic Link Library 1, 6, 0, 8
Unknown Name
AXE8SharedExpat 2008/06/11-20:19:53 NFR 53.348206 53.348206
AXEDOMCore 2008/06/11-20:19:53 53.348206 53.348206
AXSLE 3.3 1.242790
BIB 2008/08/27-18:10:41 53.355610 53.355610
BIBUtils 2008/08/27-18:10:41 53.355610 53.355610
CoolType 2008/08/27-18:10:41 53.355610 53.355610
AdobeCrashReporter 3.0.20080806
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Adobe XMP FileInfo 4.2.2 53.351735
FilterPort 1.1 52.
FLEXnet Publisher (32 bit)
Microsoft® Windows® Operating System 5.2.6001.22319
International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
International Components for Unicode 3, 4, 0, 0
International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
International Components for Unicode 2008/03/20-16:33:10 Build gtlib_1.1 CL#7223
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LogSession 2, 0, 0, 611
Transport Dynamic Link Library 2, 0, 0, 1211
Transport Dynamic Link Library 2, 0, 0, 716
LogUtils 1, 0, 0, 06052006
MPS 2008/07/07-10:33:04 53.350311 53.350311
Microsoft (R) Visual C++ 6.00.8168.0
Microsoft® Visual Studio .NET 7.10.3077.0
Microsoft® Visual Studio® 2005 8.00.50727.4053
Microsoft® Visual Studio .NET 7.10.3052.4
Microsoft® Visual Studio® 2005 8.00.50727.4053
Microsoft® Visual C++ 2.10.000
Microsoft® Visual C++ 4.00.5270
PDFPort 2008/08/20-20:15:08 53.354855 53.354855
Adobe PDFSettings 1.04
Adobe Photoshop CS4 CS4
Adobe(R) CSXS PlugPlug Standard Dll (32 bit) 1.0.0.71
Registration 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
Adobe India Sangam Core Code 2008/07/17-10:11:31 53.102428 53.102428
Adobe India SangamML Import from Sangam 2008/07/17-10:11:31 53.102428 53.102428
ScCore 2008/07/28-19:31:09 53.352300 53.352300
Microsoft® Windows® Operating System 6.00.2600.0000
SVGExport 6, 0, 0, 305507 1.305507
SVGRE 6, 0, 0, 305507 1.305507
WRServices Friday May 30 2008 7:18:42 Build 0.7713 0.7713
ATE
OS: Windows
Version: 5.2
System Architecture: x86
Built-In Memory: 4084 MB
User Name: Daniel Vazquez
Serial Number: 9228870813575442
Application Folder:
C:\Program Files (x86)\Adobe\Adobe Illustrator CS4\Support Files\
Primary Scratch Folder:
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Secondary Scratch Folder:
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>
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