Illustrator crashes when save for web

Mac OS X 10.8.4
Illustrator CS 6
Everytime I try to do save for web in Illustrator CS6 it gets hung up and I end up having to force quit the program. I have uninstalled and re-installed the software and it works once but then goes back to doing the same thing. I also noticed that now the program is getting hung up when I  try to undo a move or text and again I will have to force quit the program. Any suggestions are greatly appreciated

Sorry about that here is what i get
Date/Time:  
2013-06-13 10:36:15 -0500
OS Version: 
10.8.4 (Build 12E55)
Architecture:
x86_64
Report Version:  11
Command:    
Illustrator
Path:       
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version:    
723 (16.0.0)
Parent:     
launchd [144]
PID:        
2006
Event:      
hang
Duration:   
1.12s
Steps:      
12 (100ms sampling interval)
Hardware model:  iMac12,2
Active cpus:
4
Free pages: 
6968 pages (-2870)
Pageins:    
15 pages
Pageouts:   
0 pages
Process:    
Adobe Illustrator [2006]
Path:       
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Architecture:
x86_64
Parent:     
launchd [144]
UID:        
501
Task size:  
193628 pages (+6)
CPU Time:   
0.001s
  Thread 0x12d6a
DispatchQueue 1     
priority 47   
  12 ??? (Adobe Illustrator + 1454936) [0x100163358]
12 ??? (Adobe Illustrator + 7310260) [0x1006f8bb4]
12 ??? (Adobe Illustrator + 7376353) [0x100708de1]
12 ??? (Adobe Illustrator + 7772760) [0x100769a58]
12 exo::app::OS_AppBase::RunEventLoop() + 55 (exo) [0x108e71747]
12 -[NSApplication run] + 517 (AppKit) [0x7fff9513d1a3]
12 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff95145df2]
12 _DPSNextEvent + 2073 (AppKit) [0x7fff95146a9f]
12 _NSHandleCarbonMenuEvent + 245 (AppKit) [0x7fff952248c6]
12 _HandleMenuSelection2 + 565 (HIToolbox) [0x7fff93e4dec8]
12 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 605 (HIToolbox) [0x7fff93e4e8bb]
12 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94 (HIToolbox) [0x7fff93e7285f]
12 SendMenuItemSelectedEvent + 254 (HIToolbox) [0x7fff93e729d3]
12 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox) [0x7fff93e72a21]
12 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 443 (HIToolbox) [0x7fff93ecdca9]
12 SendEventToEventTarget + 40 (HIToolbox) [0x7fff93e96fc9]
12 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410 (HIToolbox) [0x7fff93e811e9]
12 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206 (HIToolbox) [0x7fff93e81d1a]
12 NSSLMMenuEventHandler + 342 (AppKit) [0x7fff95365165]
12 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135 (AppKit) [0x7fff95059097]
12 -[NSMenu _internalPerformActionForItemAtIndex:] + 36 (AppKit) [0x7fff9505920f]
12 -[DVAMacMenu performActionForItemAtIndex:] + 61 (dvaui) [0x10862293d]
12 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133 (AppKit) [0x7fff9536c05a]
12 -[NSMenuItem _corePerformAction] + 406 (AppKit) [0x7fff9536c36c]
12 -[NSApplication sendAction:to:from:] + 342 (AppKit) [0x7fff95236959]
12 -[ExoMacApplication handleMenuCommand:] + 187 (exo) [0x108e73e9b]
12 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (dvacore) [0x107ef497d]
12 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250 (dvacore) [0x107ef0e9a]
12 ??? (Adobe Illustrator + 7781211) [0x10076bb5b]
12 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (dvacore) [0x107ef1e0b]
12 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119 (exo) [0x108e72417]
12 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62 (exo) [0x108ee7ffe]
12 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36 (exo) [0x108ee85f4]
12 exo::uisupport::CommandHandler::HandleCommand(int) + 259 (exo) [0x108ee85a3]
12 ??? (Adobe Illustrator + 7773972) [0x100769f14]
12 ??? (Adobe Illustrator + 4782547) [0x10048f9d3]
12 ??? (Adobe Illustrator + 11859237) [0x100b4f525]
12 ??? (Adobe Illustrator + 9860322) [0x1009674e2]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c951ac]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c9202c]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c97a3a]
12 ??? (Adobe Illustrator + 9941771) [0x10097b30b]
12 ??? (Adobe Illustrator + 10209243) [0x1009bc7db]
12 ??? (Adobe Illustrator + 10207557) [0x1009bc145]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c951ac]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c9202c]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c97a3a]
12 PluginMain + 744254 (Save4Web) [0x13a8bbeee]
12 PluginMain + 10078 (Save4Web) [0x13a808b0e]
12 PluginMain + 6324 (Save4Web) [0x13a807c64]
12 PluginMain + 314709 (Save4Web) [0x13a853105]
12 ??? (Save4Web + 104750) [0x13a7f392e]
12 dvaui::ui::OS_Dialog::RunModal() + 175 (dvaui) [0x1085dd88f]
12 dvaui::ui::OS_Dialog::ModalLoop() + 177 (dvaui) [0x1085ddbe1]
12 -[NSApplication runModalSession:] + 49 (AppKit) [0x7fff95390d8e]
12 -[NSApplication _realDoModalLoop:peek:] + 485 (AppKit) [0x7fff95390659]
12 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff95145df2]
12 _DPSNextEvent + 685 (AppKit) [0x7fff95146533]
12 BlockUntilNextEventMatchingListInMode + 62 (HIToolbox) [0x7fff93ea8ae3]
12 ReceiveNextEventCommon + 166 (HIToolbox) [0x7fff93ea8b94]
12 RunCurrentEventLoopInMode + 209 (HIToolbox) [0x7fff93ea8eb4]
12 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff94dd00e2]
12 __CFRunLoopRun + 1529 (CoreFoundation) [0x7fff94dd0ad9]
12 __CFRunLoopDoTimer + 557 (CoreFoundation) [0x7fff94deb31d]
12 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation) [0x7fff94deb804]
12 __NSFireTimer + 96 (Foundation) [0x7fff98dce463]
12 -[DVAMacNodeTimer fire:] + 118 (dvaui) [0x1085e9476]
12 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (dvacore) [0x107ef497d]
12 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250 (dvacore) [0x107ef0e9a]
12 ??? (Adobe Illustrator + 7781211) [0x10076bb5b]
12 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (dvacore) [0x107ef1e0b]
12 dvaui::ui::OS_NodeTimerData::HandleOSTimerEvent() + 142 (dvaui) [0x1085f395e]
12 ??? (Adobe Illustrator + 7781211) [0x10076bb5b]
12 dvaui::ui::OS_NodeTimerData::CallDispatchPossibleTimer(dvaui::ui::OS_NodeTimerData*, dvaui::ui::UI_NodeTimerData*) + 28 (dvaui) [0x1085f209c]
12 dvaui::ui::UI_Node::UI_DispatchPossibleTimer(dvaui::ui::UI_NodeTimerData*) + 233 (dvaui) [0x10855eb59]
12 dvaui::ui::UI_SubView::UI_DoTimerNotify(int) + 9 (dvaadameve) [0x10727f4a9]
12 dvaui::ui::UI_Node::UI_DoTimerNotify(int) + 77 (dvaui) [0x10856272d]
12 PluginMain + 345462 (Save4Web) [0x13a85a926]
12 PluginMain + 314653 (Save4Web) [0x13a8530cd]
12 PluginMain + 321486 (Save4Web) [0x13a854b7e]
12 PluginMain + 542620 (Save4Web) [0x13a88ab4c]
12 ??? (Save4Web + 145331) [0x13a7fd7b3]
12 PluginMain + 3980831 (Save4Web) [0x13abd21cf]
12 PluginMain + 89934 (Save4Web) [0x13a81c2fe]
12 ??? (Save4Web + 172283) [0x13a8040fb]
12 ??? (Save4Web + 152309) [0x13a7ff2f5]
12 PluginMain + 26658 (Rasterize) [0x110c2e5d2]
12 PluginMain + 15450 (Rasterize) [0x110c2ba0a]
12 ??? (Adobe Illustrator + 10385365) [0x1009e77d5]
12 ??? (Adobe Illustrator + 10501460) [0x100a03d54]
12 ??? (Adobe Illustrator + 8703269) [0x10084cd25]
12 ??? (Adobe Illustrator + 10509595) [0x100a05d1b]
12 ??? (Adobe Illustrator + 10505172) [0x100a04bd4]
12 ??? (Adobe Illustrator + 10285293) [0x1009cf0ed]
12 ??? (Adobe Illustrator + 11105157) [0x100a97385]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 15393 (Adobe Illustrator) [0x100c95781]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c951ac]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c9202c]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c97a3a]
12 PluginMain + 280 (BNPlugin) [0x1283b57e8]
12 PluginMain + 29301 (BNPlugin) [0x1283bc945]
12 PluginMain + 9949 (BNPlugin) [0x1283b7dad]
12 PluginMain + 36051 (BNPlugin) [0x1283be3a3]
12 PSLShutdown + 388 (AdobePSL) [0x1042c58f4]
12 PSLGetPreferences + 11343 (AdobePSL) [0x1042c540f]
12 PSLCreateStringUTF8 + 460233 (AdobePSL) [0x104348ce9]
12 PSLCreateStringUTF8 + 464882 (AdobePSL) [0x104349f12]
12 PSLSetImageGuides + 1436569 (AdobePSL) [0x1044b0959]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3318833 (AdobePSL) [0x104036ae1]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3354840 (AdobePSL) [0x10403f788]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353884 (AdobePSL) [0x10403f3cc]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353361 (AdobePSL) [0x10403f1c1]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3346950 (AdobePSL) [0x10403d8b6]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3342002 (AdobePSL) [0x10403c562]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349535 (AdobePSL) [0x10422674f]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5347308 (AdobePSL) [0x104225e9c]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349248 (AdobePSL) [0x104226630]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349000 (AdobePSL) [0x104226538]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5348873 (AdobePSL) [0x1042264b9]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514742 (AdobePSL) [0x10424eca6]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514524 (AdobePSL) [0x10424ebcc]
12 ??? (AdobePSL + 118211) [0x103cf6dc3]
12 ??? (AdobePSL + 117947) [0x103cf6cbb]
12 ??? (AdobePSL + 117606) [0x103cf6b66]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 569177 (AdobePSL) [0x103d97609]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 580792 (AdobePSL) [0x103d9a368]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5501139 (AdobePSL) [0x10424b783]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 579476 (AdobePSL) [0x103d99e44]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 585837 (AdobePSL) [0x103d9b71d]
12 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x7fff9275a122]
*12 psynch_mtxcontinue + 0 (mach_kernel) [0xffffff80005b4550]
  Thread 0x12d78
DispatchQueue 2     
priority 49   
  12 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8e4d89ee]
12 kevent + 10 (libsystem_kernel.dylib) [0x7fff9275ad16]
*12 ??? (mach_kernel + 3471808) [0xffffff800054f9c0]
  Thread 0x12d80
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 PrivateMPEntryPoint + 58 (CarbonCore) [0x7fff903067e0]
12 ??? (AdobeACE + 230874) [0x102a325da]
12 ??? (AdobeACE + 234185) [0x102a332c9]
12 MPWaitOnQueue + 252 (CarbonCore) [0x7fff90291a98]
12 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x7fff9032f3e7]
12 TSWaitOnCondition + 108 (CarbonCore) [0x7fff9032f210]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12d81
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 PrivateMPEntryPoint + 58 (CarbonCore) [0x7fff903067e0]
12 ??? (AdobeACE + 230874) [0x102a325da]
12 ??? (AdobeACE + 234185) [0x102a332c9]
12 MPWaitOnQueue + 252 (CarbonCore) [0x7fff90291a98]
12 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x7fff9032f3e7]
12 TSWaitOnCondition + 108 (CarbonCore) [0x7fff9032f210]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12d82
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 PrivateMPEntryPoint + 58 (CarbonCore) [0x7fff903067e0]
12 ??? (AdobeACE + 230874) [0x102a325da]
12 ??? (AdobeACE + 234185) [0x102a332c9]
12 MPWaitOnQueue + 252 (CarbonCore) [0x7fff90291a98]
12 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x7fff9032f3e7]
12 TSWaitOnCondition + 108 (CarbonCore) [0x7fff9032f210]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12d8f
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 AGMInitialize + 3288447 (AdobeAGM) [0x102ee9d8b]
12 AGMInitialize + 3259120 (AdobeAGM) [0x102ee2afc]
12 AGMInitialize + 3255535 (AdobeAGM) [0x102ee1cfb]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12d9b
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12d9c
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12d9d
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12d9e
priority 47   
  12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
  Thread 0x12da0
priority 63   
  12 t

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    Hi @all,
    i'm looking for a solution for the following problem:
    when i save a picture with the "save for web"-option, first the dialog-language is english (the installion language is german), and further after i've defined the type of file (jpg) and the size, photoshop cs5 crashes completly when i click on the save-button.
    OS is Windows XP SP3, all the patches of the OS, driver and CS5  are up to date.
    cheers
    Norman

    thanks for that....
    here are two logs, the event log and the crash log:
    Ereignistyp:    Fehler
    Ereignisquelle:    Application Error
    Ereigniskategorie:    Keine
    Ereigniskennung:    1000
    Datum:        07.08.2011
    Zeit:        07:45:59
    Benutzer:        Nicht zutreffend
    Computer:    CPNAME
    Beschreibung:
    Fehlgeschlagene Anwendung photoshop.exe, Version 12.1.0.0, fehlgeschlagenes Modul ntdll.dll, Version 5.1.2600.6055, Fehleradresse 0x000673be.
    Weitere Informationen über die Hilfe- und Supportdienste erhalten Sie unter http://go.microsoft.com/fwlink/events.asp.
    Daten:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 70 68 6f   ure  pho
    0018: 74 6f 73 68 6f 70 2e 65   toshop.e
    0020: 78 65 20 31 32 2e 31 2e   xe 12.1.
    0028: 30 2e 30 20 69 6e 20 6e   0.0 in n
    0030: 74 64 6c 6c 2e 64 6c 6c   tdll.dll
    0038: 20 35 2e 31 2e 32 36 30    5.1.260
    0040: 30 2e 36 30 35 35 20 61   0.6055 a
    0048: 74 20 6f 66 66 73 65 74   t offset
    0050: 20 30 30 30 36 37 33 62    000673b
    0058: 65 0d 0a                  e..   
    <?xml version="1.0" encoding="UTF-16"?>
    <DATABASE>
    <EXE NAME="Photoshop.exe" FILTER="GRABMI_FILTER_PRIVACY">
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  • Photoshop crashes when saving for web and devices

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  • Illustrator CC 2014 - save for web cuts off image

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  • PS CS4 Extended 64bit Crashes on Save for Web Every Time

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  • I also have a color problem when Save For Web

    Using Photoshop CS4 and I also have a problem when I use the "Save for Web & Devices" My colors also get bleached. I found a thread with the same problem but on Windows.
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    Magooi wrote:
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  • LabVIEW 2009 Crash when save for previous

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    Solved!
    Go to Solution.

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  • Pixelation / Distortion when using "Save for Web..." versus "Export"

    Hi. When I export from Illustrator using the Save for Web & devices option (I export the original at png24) the images are not as smooth as those produced by selecting File-Export. 2 images produced by both images are attached. The variation is most noticeable on the round corners.
    Is there a way to export work at full quality using the Save for Web & Devices option?

    jkadobeil,
    I have transparency ticked. One cannot specify matte if transparency is ticked.
    I can in 10. It may be a bug or corrupted preferences. If the latter, you may try to Ctrl/Cmd+Alt/Option+Shift during startup or Move the folder with Illy closed.

  • CS4 PS crash in 64 bit Save for Web but not 32 bit - help!?

    Anyone got any ideas please on how to stop Photoshop CS4 crashing on Save for Web in 64 bit version of Windows 7?
    Running Windows 7, 64 bit Pro with both 64bit and 32bit versions of Photoshop CS4 installed.
    The problem: I design a website, add slices etc as I've done for the last 10 years, go to Save for Web and as the dialogue box is opening and the blue bar at the bottom starts to show it loading, it gets just over half way and then crashes, saying the error message 'Adobe Photoshop CS4 has stopped working'. No solution available and then closes. Does this quite a few times (say 20-30%) of the time but not always. Tried the same PS document running 32bit version of Photoshop CS4 and it saves for web fine, never any crashes, only using the 64 bit version of PS. Need 64bit to take advantage of extra memory etc and one of the reasons the machine/ software combo was bought for.
    Running a brand new (well about a month or so) Dell T3500 dual Xeon W3505, 12gb ram, Nvidia Quadro Fx 3800, Raptor HD etc built to run Win 7 Pro and CS4 Extended. I suspect the spec isn't to blame, checked all the hardware etc, no plugins that arent standard with a new install, so no obvious reason I can tell of as to why its not working. Not much else installed and started playing up before I installed other bits of software so doent make sense it might be other software cauing any problems.
    Put a support query in and basically got told CS4 wasnt tested with 64 bit CS4 and directed to a possible support solution to 64 bit running on xp/ vista with general advice. No use whatsoever.
    Firstly, anyone else having the same problem? Secondly, anyone know how to solve this? If its any help, I've pasted the Action Center info on one of  the many crashes:
    Description
    Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)\Photoshop.exe
    Problem signature
    Problem Event Name: APPCRASH
    Application Name: Photoshop.exe
    Application Version: 11.0.1.0
    Application Timestamp: 499bfd16
    Fault Module Name: Save for Web.8BE
    Fault Module Version: 11.0.0.12
    Fault Module Timestamp: 48d3966d
    Exception Code: c0000005
    Exception Offset: 000000000007e1a0
    OS Version: 6.1.7600.2.0.0.256.48
    Locale ID: 2057
    Additional Information 1: 9d66
    Additional Information 2: 9d660f0d14b8fce02b9e5a9838f791c7
    Additional Information 3: d5f3
    The graphics card supports the new GPU features but tried with and without those turned on - still the same problem. Tried all sorts of preferences on and off but still no joy.
    Would really appreciate any help/ advice on solving this.
    Thanks.

    Been reading up on that c0000005 error and in all the Operating systems it is a access violation. There are a lot of hits about windows 7 and software not being allowed local access and be saved that way too. What I think is that windows 7 is not allowing it for some reason in 64 bit mode or some security setting in the local needs adjusting?
    I found this interesting fact
    I was reading where testors were monitoring how windows 7 firewall allows DRM to run in the firewall. All the software they tested asked first for firewall permission (my software on my system asked first so know it is true on my other system). However, according to the testers, with PS CS4 the DRM does not ask to run with firewall premission. Windows 7 just bypasses the asking part and PS CS4 DRM gets firewall access.
    Edit by me:
    Google the offset code and your the very first to report it. 

  • Illustrator Crashes When Quiting

    Hey All,
    i'm experiencing crashes whenever i quit AI, every single time, the crash report screen will pop up and ask me to submit the crash dump. which i did, every single time.
    Just wondering if there's any fix or work around for this?
    Thanks!
    Pat.
    Below is the crash dump report:
    <?xml version="1.0"?>
    <!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport version="1.1" crVersion="3.0.20080806" applicationName="Adobe Illustrator CS4" applicationVersion="CS4" build="367">
    <time year="2009" month="10" day="14" hour="15" minute="41" second="26"/>
    <user guid="15d64c59-df19-4d30-ae05-f25bc198c283"/>
    <system platform="windows" osversion="5.1.2600 SP 3.0" applicationlanguage="English (United States)" userlanguage="en_US" oslanguage="en_US" ram="3070" machine="Intel(R) Pentium(R) D CPU 2.80GHz" model="x86 Family 15 Model 4 Stepping 7" cpuCount="2" cpuFreq="2793 MHz" busFreq="" locale="English (United States)"/>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x0827082f">
    <backtrace crashedThread="0">
    <thread index="0">
    <stackStatement index="0" address="0x0827082f" symbolname="unknown"/>
    </thread>
    </backtrace>
    <registerSet>
    <register name="EAX" value="0x00000000"/>
    <register name="EBX" value="0x00000002"/>
    <register name="ECX" value="0x7c802600"/>
    <register name="EDX" value="0x7c90e514"/>
    <register name="ESI" value="0x0fbeffb4"/>
    <register name="EDI" value="0x7c802530"/>
    <register name="ESP" value="0x0fbefff4"/>
    <register name="EBP" value="0x00000000"/>
    <register name="EIP" value="0x00000000"/>
    <register name="EFL" value="0x00010202"/>
    </registerSet>
    <binaryImageSet>
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    </crash>
    <reproSteps>
    </reproSteps>
    </crashreport>

    I get this same thing all the time* with both illustrator and photoshop on both my MacBook 2.3 duo (4 gigs ram) and on my Promac 8x2.8. (10 gigs ram).
    Every now and then I try and find a solution, but I never do.
    Can’t imagine this just happens to the two of us…
    *9 times out of 10 actually, seems to be more likely when it’s been being used for a while, but I still see it when I just launch and then quit.

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