Illustrator crashing after PDF edits (I think)
After editing some random PDFs with Illustrator, it now keeps crashing when I'm doing more complex tasks, like creating and editing artwork. Suggestions, help?! Thanks much
Other than mentioning that AI is not a general-purpose PDF editor, have you tried resetting the preferences by holding down Cmd(Ctrl)-Opt(Alt)-Shift when restarting AI?
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Illustrator crashes after startup before doing anything
Illustrator crashes after startup before doing anything... Creating new or opening a file...
I'm running Windows 7 Enterprise 64-bit and it is Illustrator v18 CC 2014. All other CC products seem to work fine.Hi GarethBLUE,
Can you please try following steps and she with us at
[email protected]
Define an environment variable AI_ENABLE_SAFE_MODE=1
Right click on This PC or My Computer
Click Properties
Select Advanced System Settings or Advance tab.
Click on Environment Variables... button.
Click New... button on the User variables section.
Enter AI_ENABLE_SAFE_MODE in the variable name.
Enter 1 in the variable value.
Click OK and OK and OK to close all dialogs.
Launch AI again
If crashes, Launch again, It should tell you Ai has detected a crash on last launch and will ask to perform diagnostics.
Please allow it to proceed.
If it crashes again, launch Ai again. See it gives you some message that Some item has been disabled.
Please continue from steps 3 to 5.
If you get to launch AI, please let us know
If not, please let us know, where you are stuck.
Sanjay. -
Adobe Illustrator crashes after a second update on CC
I install Illustrator CC and it work fine, then a update came and after that the software is not openning at all. This is log from Apple error. any ideas?
Process: Adobe Illustrator [704]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 256 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [180]
Responsible: Adobe Illustrator [704]
User ID: 501
Date/Time: 2013-06-18 10:59:21.359 -0500
OS Version: Mac OS X 10.9 (13A476u)
Report Version: 11
Anonymous UUID: D9EFFFAE-C0B7-5BA7-6152-A2A750080D76
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000058
VM Regions Near 0x58:
-->
__TEXT 0000000100000000-0000000101431000 [ 20.2M] r-x/rwx SM=COW /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.wacom.Inkling 0x000000011706d297 wacexportfileplugin::StartupPlugin(SPInterfaceMessage*) + 39
1 com.wacom.Inkling 0x000000011706f82b PluginMain + 123
2 com.adobe.illustrator 0x0000000100aba158 spEdgeCallPlugin(SPAccess*, char const*, char const*, void*, int*) + 152
3 com.adobe.illustrator 0x0000000100ab5423 SPCallPlugin + 99
4 com.adobe.illustrator 0x0000000100ab8066 SPSendMessage + 646
5 com.adobe.illustrator 0x0000000100ab830e startupSweetPeaPlugin(SPPlugin*) + 94
6 com.adobe.illustrator 0x00000001006e4da6 cacheStartup(SPPlugin*) + 214
7 com.adobe.illustrator 0x0000000100ab8be7 spStartupPlugins + 919
8 com.adobe.illustrator 0x0000000100ab7cc4 SPStartupPlugins + 36
9 com.adobe.illustrator 0x00000001006e3ac2 PluginMgr::PluginsLoad() + 290
10 com.adobe.illustrator 0x00000001006e21c3 PluginMgr::TryStartUp() + 179
11 com.adobe.illustrator 0x000000010042f9e6 CAIAspectType<CAIApplicationNotifier::AnyLaunchQuit>::NotifyObserver(void*, CAIAspectBase::ObserverData&, void const*) + 54
12 com.adobe.illustrator 0x000000010057d23e CAIAspectBase::Impl::Notify(CAIAspectBase&, void const*) + 174
13 com.adobe.illustrator 0x000000010057cd5c CAIAspectBase::Notify(void const*) + 108
14 com.adobe.illustrator 0x000000010042e640 CAIApplication::RunApp() + 128
15 com.adobe.illustrator 0x0000000100419a57 main + 135
16 com.adobe.illustrator 0x0000000100002c94 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff938e16a2 kevent64 + 10
1 libdispatch.dylib 0x00007fff8cb83da6 _dispatch_mgr_invoke + 227
2 libdispatch.dylib 0x00007fff8cb83cb2 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff938e0eaa __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ca81f4e _pthread_wqthread + 324
2 libsystem_pthread.dylib 0x00007fff8ca84fd9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff938e0eaa __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ca81f4e _pthread_wqthread + 324
2 libsystem_pthread.dylib 0x00007fff8ca84fd9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff938e0eaa __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ca81f4e _pthread_wqthread + 324
2 libsystem_pthread.dylib 0x00007fff8ca84fd9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff938e0eaa __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff8ca81f4e _pthread_wqthread + 324
2 libsystem_pthread.dylib 0x00007fff8ca84fd9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff938e0756 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff8ca82c7b _pthread_cond_wait + 727
2 com.adobe.AGM 0x0000000103894dcb 0x103552000 + 3419595
3 com.adobe.AGM 0x000000010389587d 0x103552000 + 3422333
4 com.adobe.AGM 0x00000001038ab8a8 0x103552000 + 3512488
5 libsystem_pthread.dylib 0x00007fff8ca8090f _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff8ca807a0 _pthread_start + 131
7 libsystem_pthread.dylib 0x00007fff8ca84fe9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff938e0a7a __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff8b1f8e24 nanosleep + 200
2 libsystem_c.dylib 0x00007fff8b1f8c83 sleep + 42
3 IMSLib.dylib 0x000000011137d5e0 0x11134d000 + 198112
4 IMSLib.dylib 0x0000000111385ff8 0x11134d000 + 233464
5 IMSLib.dylib 0x000000011138a11f 0x11134d000 + 250143
6 IMSLib.dylib 0x000000011137df72 0x11134d000 + 200562
7 IMSLib.dylib 0x00000001113b987f 0x11134d000 + 444543
8 IMSLib.dylib 0x0000000111381190 0x11134d000 + 213392
9 IMSLib.dylib 0x00000001113835eb 0x11134d000 + 222699
10 IMSLib.dylib 0x00000001113ca8ae 0x11134d000 + 514222
11 IMSLib.dylib 0x00000001113cb6ab 0x11134d000 + 517803
12 IMSLib.dylib 0x00000001113cad6b 0x11134d000 + 515435
13 IMSLib.dylib 0x0000000111373fa9 0x11134d000 + 159657
14 IMSLib.dylib 0x0000000111369c10 0x11134d000 + 117776
15 IMSLib.dylib 0x000000011135f734 0x11134d000 + 75572
16 IMSLib.dylib 0x000000011136e762 0x11134d000 + 137058
17 IMSLib.dylib 0x0000000111365ce8 0x11134d000 + 101608
18 IMSLib.dylib 0x00000001113592e2 0x11134d000 + 49890
19 libsystem_pthread.dylib 0x00007fff8ca8090f _pthread_body + 138
20 libsystem_pthread.dylib 0x00007fff8ca807a0 _pthread_start + 131
21 libsystem_pthread.dylib 0x00007fff8ca84fe9 thread_start + 13
Thread 8:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff938dca76 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff938dbd74 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff8992aee5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff89931179 __CFRunLoopRun + 1497
4 com.apple.CoreFoundation 0x00007fff899307b3 CFRunLoopRunSpecific + 467
5 com.apple.Foundation 0x00007fff8eadea47 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff8eb38c73 __NSThread__main__ + 1319
7 libsystem_pthread.dylib 0x00007fff8ca8090f _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff8ca807a0 _pthread_start + 131
9 libsystem_pthread.dylib 0x00007fff8ca84fe9 thread_start + 13
Thread 9:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff938e09ea __select + 10
1 com.apple.CoreFoundation 0x00007fff89970a53 __CFSocketManager + 867
2 libsystem_pthread.dylib 0x00007fff8ca8090f _pthread_body + 138
3 libsystem_pthread.dylib 0x00007fff8ca807a0 _pthread_start + 131
4 libsystem_pthread.dylib 0x00007fff8ca84fe9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010a337f90 rcx: 0x0000000000003abb rdx: 0x0000000000003aba
rdi: 0x0000000109f1e800 rsi: 0x0000000000000008 rbp: 0x00007fff5fbfe900 rsp: 0x00007fff5fbfe8e0
r8: 0x00007fff5fbfe688 r9: 0x00006200000ea088 r10: 0x000062000006f380 r11: 0x00000001170a8cf0
r12: 0x00000001170a9448 r13: 0x00000000214d454d r14: 0x00007fff5fbfeb30 r15: 0x000000010b892880
rip: 0x000000011706d297 rfl: 0x0000000000010202 cr2: 0x0000000000000058
Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x100000000 - 0x101430fff +com.adobe.illustrator (256 - 17.0.0) <E34E6120-14D0-3467-A23C-C55B5B80B913> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x102520000 - 0x103265ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x103279000 - 0x1032c8fff +com.adobe.headlights.LogSessionFramework (2.1.2.1756) <BD518257-970F-344A-92B8-B8BE1A8EB4D8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1032fe000 - 0x103300fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x103306000 - 0x103356fff +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.256) <CDE1A155-45AC-30BB-8347-943980377322> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x103379000 - 0x1033cdfff +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.256) <A7D0F187-0123-340C-B456-919DB5F661E7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
0x1033f6000 - 0x1033f6ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.256) <DBFFDCE5-C8A5-3C83-91A7-75E40BFF917D> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1033fb000 - 0x10353ffff +com.adobe.ACE (AdobeACE 2.20.02.30929 - 2.20.02.30929) <73C9699B-5EDC-3FDC-82FF-738C99AA840F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103552000 - 0x103b23fff +com.adobe.AGM (AdobeAGM 4.30.20.30929 - 4.30.20.30929) <7D9DF39D-A7FA-3284-84B2-5BA83794981A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x103bc0000 - 0x103bfdfff +com.adobe.ARE (AdobeARE 1.5.02.30929 - 1.5.02.30929) <73174C59-1DDC-3416-A0AD-4D70930ABA60> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x103c05000 - 0x103d03ff7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.8.0.30807 - 3.8.0.30807) <DF0EC9F6-D499-39B8-B2F4-CAF4F742D702> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x103daf000 - 0x103dccfff +com.adobe.BIB (AdobeBIB 1.2.03.30929 - 1.2.03.30929) <A69D3AA0-9248-3B77-991B-89B2B7FE46BB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x103dd4000 - 0x103dfafff +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <FA20BCA0-05BF-35ED-95B7-5775B8310D12> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
0x103e02000 - 0x104112ff7 +com.adobe.CoolType (AdobeCoolType 5.13.00.30929 - 5.13.00.30929) <BBF1FCF6-523A-3E24-967A-10EA909DF89B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10415a000 - 0x1046f3fff +com.adobe.MPS (AdobeMPS 5.8.1.30604 - 5.8.1.30604) <70CBC6A8-2740-37AB-964E-484096A1BF8A> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104770000 - 0x1056f3fef +com.adobe.psl (AdobePSL 14.0.0.30830 - 14.0.0.30830) <7BDC4AF7-B14F-3DE0-B47A-E69B37529A6B> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x1058b4000 - 0x105921fff +com.adobe.AdobeXMPCore (Adobe XMP Core 5.5 -c 14 - 79.151739) <95D40B8F-C287-3F7B-945C-CEEE0D5399A2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x105954000 - 0x105a60fff +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.6 -f 50 - 79.151739) <6C763585-FC85-3A15-B089-7D43EF73F6A8> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x105b0e000 - 0x105bb8fe7 +libicucnv.40.0.dylib (40) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x105be0000 - 0x105d20fe7 +libicui18n.40.0.dylib (40) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x105da0000 - 0x105ea2fef +libicuuc.40.0.dylib (40) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x105eeb000 - 0x106019fff +com.winsoft.wrservices (WRServices 7.0.0 - 7.0.0) <0853A41B-A14A-37B7-B27F-457F87865EAD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x106077000 - 0x1061d0ff7 +com.adobe.linguistic.LinguisticManager (7.0.0 - 19061) <F6095811-7D5F-3E06-A664-1EB9FBF8C761> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x10621e000 - 0x106226fff +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <657ED4E5-4FC2-3012-B36F-B60896021CB2> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x106230000 - 0x106254fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.8.0.30807 - 3.8.0.30807) <16FF5E16-19E0-3CE1-A68E-27567234429F> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x106278000 - 0x106336ff7 +com.adobe.AdobeExtendScript (ExtendScript 4.5.5 - 4.5.5.30772) <4FC0039A-A770-3A51-9D7A-D24167344540> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x106386000 - 0x10643fff7 +com.adobe.JP2K (1.2.2 - 1.2.2.29712) <869F46FB-FF39-39CA-B1E3-A13035A48B49> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x106489000 - 0x106652ff7 +com.adobe.owl (AdobeOwl version 5.0.13 - 5.0.13) <E9BEFE93-8AB5-3EF9-B59E-69208015C7FA> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x106695000 - 0x106e00fff +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.30505) <38762F4D-B5C5-3FD4-AFFE-5D1195FB76FC> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x106eb8000 - 0x106fbcfff +com.adobe.PDFPort (AdobePDFPort 2.1.0.30929 - 2.1.0.30929) <46896FB3-8FDB-3554-B4F6-013BB944D5EB> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x106fcf000 - 0x106ff4ffe +AdobePDFSettings (1) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x10702e000 - 0x107073ff7 +com.adobe.pip (7.0.0.1768) <F022E031-1429-354F-B718-70F001B342EF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x10707f000 - 0x10712aff7 +com.adobe.AdobeScCore (ScCore 4.5.5 - 4.5.5.30772) <5DE0B54D-CDAE-3146-904F-72CBC5C89FA7> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x10716f000 - 0x10722dfff +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <2FAB4B9A-EDB9-0FF9-55B2-52DEC380D2BF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x107250000 - 0x107566fff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <D21D9020-0CD5-2CE3-FE04-8856C4F631E1> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x107632000 - 0x107645ff7 +com.adobe.ahclientframework (1.8.0.31 - 1.8.0.31) <58BB943C-98EC-3812-AAAB-74F66630D1D4> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x10764f000 - 0x107667ff7 com.apple.carbonframeworktemplate (1.0 - 1.0) <CD612584-FFB3-3311-8A49-834F1DFA2841> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x10766e000 - 0x10775dfff +com.adobe.amtlib (7.0.0.169 - 7.0.0.169) <A9A9F814-FF1F-3182-992C-395E5BC52481> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x107770000 - 0x107776ff7 +com.adobe.boost_date_time.framework (7.0.0 - 7.0.0.0) <C8A03503-9AF8-39E5-B52A-947940E9BE85> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x10778d000 - 0x10779ffff +com.adobe.boost_filesystem.framework (7.0.0 - 7.0.0.0) <E9A71FDE-E91D-3DB8-8C93-C4DC759440FF> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x1077bd000 - 0x107858ff7 +com.adobe.boost_regex.framework (7.0.0 - 7.0.0.0) <46B5DDAA-7B53-3295-9AC6-C4A5220FA9DD> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x1078ef000 - 0x10793dfff +com.adobe.boost_serialization.framework (7.0.0 - 7.0.0.0) <102B6B3B-01A9-384C-ABDD-69E255EA0461> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
0x107a69000 - 0x107a74fff +com.adobe.boost_signals.framework (7.0.0 - 7.0.0.0) <A07284DB-0BDE-3AA0-A9FD-9FD4080A58E0> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x107a8c000 - 0x107a90fff +com.adobe.boost_system.framework (7.0.0 - 7.0.0.0) <14201414-F4C5-3361-ABA8-225B6A997DBA> /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
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0x7fff8a077000 - 0x7fff8a07afff com.apple.LoginUICore (3.0 - 3.0) <3F43DA54-0E66-3E9F-83DA-8AA5008F8D7E> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/LoginUICore. framework/Versions/A/LoginUICore
0x7fff8a07b000 - 0x7fff8a0acfff com.apple.MediaKit (15 - 708) <7EB91EA5-6758-3FEE-999C-50DCDD267E28> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff8a0ad000 - 0x7fff8a138fff libCoreStorage.dylib (374) <4722DBD3-C3CA-331D-8434-D961008D7871> /usr/lib/libCoreStorage.dylib
0x7fff8a139000 - 0x7fff8a13aff7 libDiagnosticMessagesClient.dylib (100) <B28C426E-E826-3EC3-80AD-E69F2EABE46B> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff8a18b000 - 0x7fff8a1b4fff com.apple.DictionaryServices (1.2 - 197) <054D6C61-91EA-3A0C-9399-91DC4FA54935> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff8a1b5000 - 0x7fff8a234fff com.apple.CoreSymbolication (3.0 - 137) <60C341A7-447D-37B5-9FF0-EE0B75FDAB8C> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolicatio n
0x7fff8b17d000 - 0x7fff8b206ff7 libsystem_c.dylib (995) <82F1BDE9-FD58-3749-9837-15ADC6909E0A> /usr/lib/system/libsystem_c.dylib
0x7fff8b61e000 - 0x7fff8b645ff3 libsystem_info.dylib (449) <6080681C-A561-3458-AA51-4DBE6D4E36B2> /usr/lib/system/libsystem_info.dylib
0x7fff8b68b000 - 0x7fff8b76dff7 com.apple.coreui (2.1 - 222) <F599D4DF-7226-359C-A0C4-800F0C52AAC1> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff8b7c3000 - 0x7fff8b7c3ffd com.apple.audio.units.AudioUnit (1.9 - 1.9) <6D7D8C7C-98FC-33D1-8F88-C7B1F4331082> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8b7c4000 - 0x7fff8b7c7ffc com.apple.IOSurface (91 - 91) <B53531EC-3736-3514-AD01-C68418C73331> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8b7c8000 - 0x7fff8b7d9ff7 libsystem_asl.dylib (215) <0995D278-3165-324E-8B35-936EA612ACD1> /usr/lib/system/libsystem_asl.dylib
0x7fff8b7da000 - 0x7fff8b7ecfff com.apple.ImageCapture (9.0 - 9.0) <F4289D5A-F24E-33B2-BD56-803F3B13BFFF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff8b7fe000 - 0x7fff8b805ff3 libcopyfile.dylib (103) <7925E83E-6C96-38AD-9E53-AA9AE7C9E406> /usr/lib/system/libcopyfile.dylib
0x7fff8b80c000 - 0x7fff8b80eff7 com.apple.EFILogin (2.0 - 2) <83D568C9-8E1D-32F0-9AED-231675485914> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff8b863000 - 0x7fff8b870ff8 com.apple.Librarian (1.2 - 1) <5D4428A7-18A3-3084-9C0C-2858B860DBEC> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff8b871000 - 0x7fff8b87cfff libkxld.dylib (2422.1.4.1.8) <C1F8E1BA-9043-3EB3-836E-D3950C44E79D> /usr/lib/system/libkxld.dylib
0x7fff8b87d000 - 0x7fff8b87efff liblangid.dylib (117) <5146A22B-088F-3D8D-B245-F03DD3CDA2B0> /usr/lib/liblangid.dylib
0x7fff8bce5000 - 0x7fff8c5e767b com.apple.CoreGraphics (1.600.0 - 554.1.4) <60D13D1D-CD70-38F6-A850-8AC9E2EA86ED> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
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0x7fff8c89c000 - 0x7fff8c8a0ff3 libheimdal-asn1.dylib (319.1) <84A5726C-1419-3579-A7AB-25284079485E> /usr/lib/libheimdal-asn1.dylib
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0x7fff8ca4f000 - 0x7fff8ca7effd com.apple.GSS (4.0 - 2.0) <C328CBCA-3C7E-36B2-A760-26AC0E68187F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff8ca7f000 - 0x7fff8ca86ff7 libsystem_pthread.dylib (52) <D9483407-2FE6-3250-B236-4A70F167FD59> /usr/lib/system/libsystem_pthread.dylib
0x7fff8ca89000 - 0x7fff8ca96fff com.apple.CommerceCore (1.0 - 39) <2E3D0321-E0B8-3BC0-B7B5-B63EB86303D4> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x7fff8ca97000 - 0x7fff8caf0ffe com.apple.AE (665 - 665) <4F5CFB94-0D94-32CE-984B-0DA8FF188C33> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff8cb31000 - 0x7fff8cb7fff7 libcorecrypto.dylib (159) <9597C75C-2559-319C-B991-9A955C69C325> /usr/lib/system/libcorecrypto.dylib
0x7fff8cb80000 - 0x7fff8cb9aff7 libdispatch.dylib (338.0.0.0.1) <280908EF-A853-3653-A5B0-ED2668057F26> /usr/lib/system/libdispatch.dylib
0x7fff8cb9b000 - 0x7fff8cbc0ff7 com.apple.ChunkingLibrary (2.0 - 153) <4A0544BA-A425-3C92-873E-055B9EF9ACA4> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
0x7fff8cbc1000 - 0x7fff8cbc9fff libsystem_dnssd.dylib (519.0.71) <69EC92C2-E2E4-315E-AE65-B20E6BA117F8> /usr/lib/system/libsystem_dnssd.dylib
0x7fff8cbca000 - 0x7fff8cc54ff7 com.apple.Metadata (10.7.0 - 774.6) <C66BFB3C-A4B7-3440-AC90-24912E5BCC35> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x7fff8cc55000 - 0x7fff8ce0dffb libicucore.A.dylib (511.13) <552A1606-39B8-3A4F-A975-73838AC1FDD6> /usr/lib/libicucore.A.dylib
0x7fff8ce0e000 - 0x7fff8ce37ffb libRIP.A.dylib (554.1.4) <F5A193E9-F52A-3882-81F4-A5F9DA28796F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff8ce38000 - 0x7fff8cf29ff9 libiconv.2.dylib (41) <57FBE2D1-1ACD-3655-8E96-37DFE3945779> /usr/lib/libiconv.2.dylib
0x7fff8cf2a000 - 0x7fff8cf2afff com.apple.Cocoa (6.8 - 20) <BC3EB68F-917E-36C0-9B59-7468452092D8> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff8cf2b000 - 0x7fff8cf6dff7 libauto.dylib (185.4) <4B2CABC5-1F75-3225-81B4-882AEAE31ADC> /usr/lib/libauto.dylib
0x7fff8cf6e000 - 0x7fff8d0dcff7 libBLAS.dylib (1094.4) <80E99B02-BD2D-3D88-97B6-0BE2D8973633> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x7fff8d0dd000 - 0x7fff8d0e0ffa libCGXType.A.dylib (554.1.4) <47A2ED6A-85B4-3EFB-95AF-B1A0F226BA4D> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x7fff8d0ed000 - 0x7fff8d0f7ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <581F3F9D-DEEF-3D9D-A287-A9C7D54BBF6B> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x7fff8d0f8000 - 0x7fff8d349ffe com.apple.security (7.0 - 55358.3) <00751658-24A5-3C8C-9D86-D06CBE943462> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff8d34a000 - 0x7fff8d36ffff libJPEG.dylib (1026) <D2548B76-606F-3877-A617-B878C59F7497> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8d3ef000 - 0x7fff8d62cfff com.apple.RawCamera.bundle (4.06 - 695) <EEF8219E-E048-3362-B17D-016D1577C335> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff8d911000 - 0x7fff8d911ff7 libkeymgr.dylib (28) <C286BFEC-081D-3486-9B32-CEF54041795C> /usr/lib/system/libkeymgr.dylib
0x7fff8d912000 - 0x7fff8d93affb libxslt.1.dylib (13) <33D39746-6FCD-3F32-AFAE-2E45232BF6FB> /usr/lib/libxslt.1.dylib
0x7fff8d93b000 - 0x7fff8da8cff3 com.apple.audio.toolbox.AudioToolbox (1.9 - 1.9) <924DDBA9-D630-3843-AEB8-047AC23D86C2> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff8da8d000 - 0x7fff8dc29ffb com.apple.QuartzCore (1.8 - 327.0) <CC164B62-4861-39AE-8687-5C751A07D442> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff8dc2a000 - 0x7fff8dc81fff com.apple.Symbolication (1.4 - 124) <D71DE4A2-BFBF-311E-955D-347AD3501267> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff8dcbb000 - 0x7fff8dcbbfff com.apple.CoreServices (59 - 59) <072FB8AE-63C9-3120-BE8C-C02CA849CB96> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8dcbc000 - 0x7fff8dce3ff7 libsystem_network.dylib (241.2) <377DF6DA-A545-3146-A2B0-69B7D4492FB2> /usr/lib/system/libsystem_network.dylib
0x7fff8e06d000 - 0x7fff8e0c7fff libTIFF.dylib (1026) <9187C83E-131F-3596-BE0E-CA6ECDB01280> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8e0c8000 - 0x7fff8e0c9ff7 libsystem_blocks.dylib (63) <FAC54B3A-C76F-33E4-8671-D4A81B39AE56> /usr/lib/system/libsystem_blocks.dylib
0x7fff8e0ca000 - 0x7fff8e1bbfff libsqlite3.dylib (155) <925E99ED-08CF-35CB-9612-96D22B71ED8A> /usr/lib/libsqlite3.dylib
0x7fff8e1fa000 - 0x7fff8e212fff com.apple.GenerationalStorage (2.0 - 157) <AAEE8665-36E3-3771-960B-6ACAAB75B42D> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x7fff8e21d000 - 0x7fff8e264ff7 libFontRegistry.dylib (120) <E087F493-5C43-3AB0-B7FC-75F220033643> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x7fff8e265000 - 0x7fff8e50dff5 com.apple.HIToolbox (2.1 - 680) <3105D26E-3FE0-3EDD-937E-7208622A5BED> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff8e58c000 - 0x7fff8e5f6fff com.apple.framework.IOKit (2.0.1 - 905.0.0.1.1) <BB70A43D-1F31-3BFD-B2A2-ED5978B5BBD2> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff8e5f7000 - 0x7fff8e89dfcf com.apple.vImage (7.0 - 7.0) <617714AE-F2CD-3B40-A9B1-35F03F519EB9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff8e89e000 - 0x7fff8e8bafff libresolv.9.dylib (54) <8BE0B937-971C-3116-80B5-6EDA4A5734AE> /usr/lib/libresolv.9.dylib
0x7fff8e98d000 - 0x7fff8e998ff7 com.apple.NetAuth (5.0 - 5.0) <5B6836E9-41C3-3DB1-AF36-A2B2270462D8> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x7fff8e999000 - 0x7fff8ea6aff2 com.apple.DiskImagesFramework (10.9 - 367) <9D17BC46-C8D8-3F00-AB59-4F238C92ED5A> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff8ea6b000 - 0x7fff8eaacff7 com.apple.PerformanceAnalysis (1.45 - 45) <B30BEBC6-0565-3B67-AE01-D167EF187A97> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x7fff8eaad000 - 0x7fff8eda9fff com.apple.Foundation (6.9 - 1039) <79E7E698-DB77-3A4F-AB34-EADC5A867008> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8edaa000 - 0x7fff8ede9fff libGLU.dylib (9.0.71) <C8E499FF-C3A3-3D61-A5F4-60D868E5502A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fff8edea000 - 0x7fff8ee59ff1 com.apple.ApplicationServices.ATS (332 - 358) <515AF53C-D424-334A-9D11-6D9D2F8CB356> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS
0x7fff8ee5a000 - 0x7fff8ee5dff7 com.apple.help (1.3.3 - 46) <8260B2A9-1D1F-349B-9B06-08133D7C610E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions /A/Help
0x7fff8eec6000 - 0x7fff8eeceffb libCGCMS.A.dylib (554.1.4) <700B8E51-7BC6-3160-A66D-619D824EF93E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
0x7fff8eecf000 - 0x7fff8ef94ff7 com.apple.LaunchServices (571.3 - 571.4) <DEE79DF1-9091-300F-B645-0CECF346AA73> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x7fff8ef95000 - 0x7fff8efcdff7 com.apple.RemoteViewServices (2.0 - 94) <754D1279-514E-3EA2-94EB-039CF1CC61D9> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff8f02b000 - 0x7fff8f02cff7 libsystem_sandbox.dylib (272) <A20B280F-9171-30E0-BE6A-1D59F808278B> /usr/lib/system/libsystem_sandbox.dylib
0x7fff8f098000 - 0x7fff8f1feffb com.apple.CFNetwork (647.3 - 647.3) <A4E2F5B7-6061-38EA-A1C7-7FD5F0F02E8B> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff8f1ff000 - 0x7fff8f208ff3 libsystem_notify.dylib (121) <549072AF-B6C9-3F63-8027-72E70CAF91E4> /usr/lib/system/libsystem_notify.dylib
0x7fff8f209000 - 0x7fff8f256ff2 com.apple.print.framework.PrintCore (9.0 - 423) <B961995E-117A-33E6-BA7B-499216CAA262> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff8f3b9000 - 0x7fff8f3c6ff7 libxar.1.dylib (201) <1101B494-DDED-37A1-973B-F896CD6E72EA> /usr/lib/libxar.1.dylib
0x7fff8f419000 - 0x7fff8f490ff7 com.apple.CoreServices.OSServices (600 - 600) <182EB33E-5271-3585-9BB4-19B29BA7E9E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff8f58d000 - 0x7fff8f58fffb libutil.dylib (34) <0C9012B8-848B-3302-83CF-903FDC72DBCA> /usr/lib/libutil.dylib
0x7fff8f590000 - 0x7fff8f59aff7 libcsfde.dylib (374) <F87E16BA-0BE7-307E-841B-62A7BBBF619D> /usr/lib/libcsfde.dylib
0x7fff8f5d4000 - 0x7fff8f5eafff com.apple.CFOpenDirectory (10.9 - 169.0.0.1.1) <3B0B9AAE-70E6-35BC-A8E2-DB20A03E17F7> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x7fff8f5eb000 - 0x7fff8f6d2ff3 libxml2.2.dylib (25) <0DF42978-1D78-32B0-8682-908D94CB9F39> /usr/lib/libxml2.2.dylib
0x7fff8f6ef000 - 0x7fff8f7b1ff5 com.apple.CoreText (352.0 - 365.1) <92F5AC88-7C77-36E6-979C-A3A96D24C398> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff8f7b2000 - 0x7fff8f7beff7 com.apple.OpenDirectory (10.9 - 169.0.0.1.1) <A89916DB-66FB-3E78-A255-069FE3E2673D> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff8f867000 - 0x7fff8f946fff libcrypto.0.9.8.dylib (50) <8EC33C5F-0C70-38B0-B8C0-A42A0F0365F3> /usr/lib/libcrypto.0.9.8.dylib
0x7fff8f9a7000 - 0x7fff8f9d3fff com.apple.CoreServicesInternal (184 - 184) <A1C4F7B6-15DF-3DD6-AC0C-6DB6F1AA7081> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x7fff8f9db000 - 0x7fff8f9f5fff libsystem_malloc.dylib (23) <987C72AA-A2B3-3AD8-8616-D8A04B7440EF> /usr/lib/system/libsystem_malloc.dylib
0x7fff8f9f6000 - 0x7fff8f9fbff7 libunwind.dylib (35.3) <56390AC7-A945-3A4B-9E83-305EF4828104> /usr/lib/system/libunwind.dylib
0x7fff8fa37000 - 0x7fff8fa3bfff libGIF.dylib (1026) <939EC139-081F-383F-91F5-85982CB30578> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff8fa55000 - 0x7fff8fb61fff com.apple.ImageIO.framework (3.2.0 - 1026) <BA3A43A1-88BE-32BE-9B32-1F432B9ED3A6> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff8fb6b000 - 0x7fff8fc96ff7 com.apple.desktopservices (1.8 - 1.8) <3BC2A1C0-2943-3BCD-AE66-DA5D7D9E1B5B> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x7fff8fc97000 - 0x7fff8fcd1ffb com.apple.bom (12.0 - 192) <50B44FD6-44AB-313C-B962-EDBF45D95755> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x7fff8fce9000 - 0x7fff8fd0bfff com.apple.framework.familycontrols (4.1 - 410) <5537AA8E-FC27-3646-AFFA-08F748FE05FF> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x7fff8fd12000 - 0x7fff8ffdaff8 com.apple.CoreImage (9.0.30) <D30EDC32-682C-3ABA-B2D2-9805FC7A742A> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImageI am having the same issue... But I do not see any wacom messaging... I will update to the new driver and try.
here us my dump...
https://gist.github.com/okayjeffrey/d5e78cfc13c719d0c52d -
Illustrator crashes after running Hiren. Please help.
Hi all,
So I work in a place that uses Illustrator and Photoshop extensively for our prints and such. We've been having computer issues lately, and recently switched from running files over a P2P network to running off of an isolated network drive. Computer specs will be posted below just in case it's required for the answer. We haven't had any problems from this.
Anyways, today a tech came in and ran a program called Hiren. For those who aren't sure, it's a boot disc that can run sysadmin functions such as partitioning, system performance tests, etc. After the tech ran Hiren, Illustrator has stopped saving files and crash during the save function.
Everything works: the splash screen runs fine, no issues; documents are fully workable. Everything except saving. Once I say File>Save, the computer thinks and Illustrator crashes. We are highly confident that the crashes are because of Hiren, but aren't sure as to why Hiren would cause this issue in the first place.
Thanks in advance.
COMPUTER SPECS:
HP Custom Desktop
Processor: AMD Phenom II X4 830, 4 core, 2.79 GHz
RAM: Patriot Memory 8GB DDR3-SDRAM x2
Hard Drive: Seagate ST3 1 TB, 2 partitionsSo you're saving to a server?
This is generally not advised. Even if it worked for you for some time, only one little thing may have been changed and then it won't work anymore.
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html -
Adobe Illustrator Crashes After Launch - Configuration Error 5
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 5
http://www.adobe.com/support/
I've uninstalled and reinstalled Illustrator. With and without preferences. Many times. I went so far as to uninstall all my Adobe products, use the CS cleaner, and manually go in and delete any files I could find related to anything Adobe. I just reinstalled, and yet I get the same error. I've read about other people having a similar problem, but nobody seems to have a solution. Anyone have any ideas?
An additional detail, I have my hard drive from the MacBook Pro, and when I boot from it (through the Macbook Air, it's attached via USB) I still have the same issue of Illustrator crashing just after launch with the same error message. The ultimate test will be when I get my MBP back Thursday and am able to see if it's something specific to the MBA.
Note: I spent an hour or so on the phone with Adobe support and we changed permissions on various folders, downloaded the newer version of the Adobe Application Manager, uninstalled Illustrator again and reinstalled it, repaired permissions, etc. and nothing fixed the problem. The support rep took over my computer and did a bunch of things but to no avail. He then said he was going to try one more thing before escalating it, but then the phone disconnected us. I was connected through chat and he said he was going to call me back, but never did and then the chat window automatically closed and I don't know how to get back in touch with him.Still no luck with Adobe support. I call, it takes 20 minutes for them to figure out they've already tried everything at the entry level and that it needs to be escalated, they tell me I'll get a call sometime in the next 1-2 days, the call comes when I'm not at my office or phone (sometimes at 7 pm at night, sometimes at 7 am in the morning, two times when I am rarely at my computer in my office), they leave a message telling me to call in, and the process repeats.
Now, there is this information below from a crash report. If anyone can make heads or tails of this let me know.
Process: Adobe Illustrator [55287]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [187]
User ID: 501
Date/Time: 2013-02-01 20:30:24.800 -0700
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report: 967910 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 515 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: AD46D210-611E-B8F9-AF00-22DF16B55578
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008
VM Regions Near 0x8:
-->
__TEXT 0000000100000000-000000010186d000 [ 24.4M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc96e9e PluginMain + 358030
1 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a34c PluginMain + 371516
2 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc5f970 PluginMain + 131424
3 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9a1af PluginMain + 371103
4 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc987d3 PluginMain + 364483
5 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc9eaa8 PluginMain + 389784
6 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc8376b PluginMain + 278363
7 com.adobe.illustrator.plugins.SymbolPalette 0x000000011bc3f93c PluginMain + 300
8 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
9 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
10 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
11 com.adobe.illustrator 0x0000000100c82656 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 14646
12 com.adobe.illustrator 0x0000000100c84bfa std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282
13 com.adobe.illustrator 0x0000000100c7f1ec std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228
14 com.adobe.illustrator 0x0000000100c8236c std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900
15 com.adobe.illustrator 0x0000000100c800ac std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 5004
16 com.adobe.illustrator 0x0000000100c8157e std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 10334
17 com.adobe.illustrator 0x000000010098374d 0x100000000 + 9975629
18 com.adobe.illustrator 0x0000000100984a39 0x100000000 + 9980473
19 com.adobe.illustrator 0x0000000100987e29 0x100000000 + 9993769
20 com.adobe.illustrator 0x000000010070044b 0x100000000 + 7341131
21 com.adobe.illustrator 0x000000010083cfde 0x100000000 + 8638430
22 com.adobe.illustrator 0x00000001006ff280 0x100000000 + 7336576
23 com.adobe.illustrator 0x00000001006ef5d4 0x100000000 + 7271892
24 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ebf7d16 kevent + 10
1 libdispatch.dylib 0x00007fff96849dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff968499ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd214 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore 0x00007fff8b9dd3eb TSWaitOnConditionTimedRelative + 132
4 com.apple.CoreServices.CarbonCore 0x00007fff8b93fb24 MPWaitOnQueue + 252
5 com.adobe.ACE 0x0000000102a262c9 0x1029ed000 + 234185
6 com.adobe.ACE 0x0000000102a255da 0x1029ed000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff8b9b47e4 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 12:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.AGM 0x0000000102ed4d5b AGMInitialize + 3255471
3 com.adobe.AGM 0x0000000102ed5b5c AGMInitialize + 3259056
4 com.adobe.AGM 0x0000000102edcdeb AGMInitialize + 3288383
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230df89 _pthread_cond_wait + 869
2 com.adobe.ape.engine 0x000000011929ac0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine 0x0000000119048ec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff8ebf5686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff8ebf4c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff91c95803 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff91c9aee6 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff91c9a6b2 CFRunLoopRunSpecific + 290
5 com.apple.CoreMediaIO 0x00007fff8b2ed6f8 CMIO::DAL::RunLoop::OwnThread(void*) + 146
6 com.apple.CoreMediaIO 0x00007fff8b2e52de CAPThread::Entry(CAPThread*) + 156
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x00000001192b2ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff8ebf70fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff9230dfc3 _pthread_cond_wait + 927
2 com.adobe.ape.engine 0x000000011929abd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine 0x000000011942d2c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine 0x000000011929acd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine 0x000000011929ad4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine 0x000000011929ae79 APXGetHostAPI + 2516713
7 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
8 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 20:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00007fff8ebf7386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff92393800 nanosleep + 163
2 libsystem_c.dylib 0x00007fff92393717 usleep + 54
3 com.apple.AppKit 0x00007fff906f1958 -[NSUIHeartBeat _heartBeatThread:] + 543
4 com.apple.Foundation 0x00007fff8c174612 __NSThread__main__ + 1345
5 libsystem_c.dylib 0x00007fff92309742 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff922f6181 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib 0x00007fff8ebf76d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff9230beec _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff9230bcb3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff922f6171 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000010ff9a850 rcx: 0x00000000003f0200 rdx: 0x0000000000000000
rdi: 0x000000010ff9a810 rsi: 0x0000000000000000 rbp: 0x00007fff5fbff080 rsp: 0x00007fff5fbff080
r8: 0x0000000000000002 r9: 0x000000002be65c26 r10: 0x000000010fe2e710 r11: 0x0000000025493f16
r12: 0x000000010ff9a850 r13: 0x000000010ff9a800 r14: 0x000000010ff9a880 r15: 0x000000010ff9a800
rip: 0x000000011bc96e9e rfl: 0x0000000000010246 cr2: 0x0000000000000008
Logical CPU: 6
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1027f3ff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102806000 - 0x102874fef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
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I am running win7 with latest updates, running Illustrator (64-bit) from CS6 Web and Design Premium Suite.
Illustrator crashed 6 times this week after installing the updates from the end of last week (update 16.0.1). The updates that were released today seem to have fixed it, although I cannot absolutely confirm this.
I have spent the past hour trying to break the software doing the same tasks that caused crashes earlier this week, and then far more extreme tasks then I would ever actually do or need to do, and have not been able to recreate the same crash problems.
I have been using Illustrator for nearly 15 years, it's been very rare that I've ever experienced an illustrator crash like what was happening after the 16.0.1 update. I didn't have time to troubleshoot the issue until today, fortunately the 16.0.2 update seems to have resolved the issue. If the issue returns I will follow up with another post - it's rare though that I find an article that says "I've had this problem, but it looks like you fixed it". Thank you Adobe for the fix.my apps still dont work =[
new ones i download work but the old ones dont!!
how do i fix this? i dont want to uninstall every single app
and i have tris.. how can i re-download that?! i cant if i take it off
anyone know how to make my old apps work? -
Boot Camp keeps crashing after i edited the info.plist
When I downloaded a Windows Home premium 64x iso file and it said it was 64 bit and it was, I was googling on how to fix it and I came across a topic that said to edit the info.plist file. After I edited the info.plist it stopped working and crashed every time I tried to run Bootcamp. SOMEONE HELP PLS!
Can you try to put back the original/unmodified info.plist file
which info.plist file is it ? -
Illustrator Crashing after installing OS X 10.10
Anyone have any idea why Illustrator keeps crashing after installing OS X 10.10 Yosemite?
Was working yesterday, but so far has crashed every time I have opened it up this morning,
TIAIllustrator CS6 ran fine before I installed OS X 10.10 Yosemite on my MacBook Pro. But it never ran once afterwards. When I launch AI CS6, it says it needs a legacy version of Java. Did anyone else encounter this? I don't want to install the older version of java without knowing if it'll fix the problem, or what the impact will be to other programs which all seem to run fine after my upgrade to Yosemite. Any guidance out there?
Thanks,
-Eric -
Illustrator crashes after moving an object
On the first day everything was working fine, but now I have a problem moving an object. Every time I am moving an object with the cursor the illustrator crashes. HELP!!!!
(a friend told me it's graphic card problem, but still I can't find what causes the problem)sokiN,
The issue seems to be caused by the Chrome Pushbullet extension, see this post #3 by Matt with the solution:
https://forums.adobe.com/message/6984777#6984777 -
Adobe Illustrator crashing after Mavericks Install
Why are my Adobe programs crashing daily after installing the new Mavericks Operating System??????
Process: Adobe Illustrator [23954]
Path: /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 39 (15.1.0)
Code Type: X86 (Native)
Parent Process: launchd [201]
Responsible: Adobe Illustrator [23954]
User ID: 501
Date/Time: 2014-03-12 20:50:35.640 -0400
OS Version: Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 3064C0B6-18BA-FD85-7E4E-D3D1F5DB8C24
Sleep/Wake UUID: 3DF7FECD-36D6-42C1-AF8B-58C62CFC468B
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000060000020
VM Regions Near 0x60000020:
MALLOC_SMALL 000000005e000000-000000005e800000 [ 8192K] rw-/rwx SM=PRV
-->
__TEXT 000000008feff000-000000008ff32000 [ 204K] r-x/rwx SM=COW /usr/lib/dyld
Application Specific Information:
objc_msgSend() selector name: setScrollViewRefForCarbonApps:
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x939fb4a7 objc_msgSend + 23
1 com.apple.AppKit 0x97bdf20f CarbonGestureEndEventMonitorHandler + 329
2 com.apple.HIToolbox 0x9c1c4d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
3 com.apple.HIToolbox 0x9c01835f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
4 com.apple.HIToolbox 0x9c017678 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
5 com.apple.HIToolbox 0x9c02a821 SendEventToEventTarget + 88
6 com.adobe.illustrator 0x000aaca0 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 580772
7 com.apple.HIToolbox 0x9c1c4d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
8 com.apple.HIToolbox 0x9c01835f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
9 com.apple.HIToolbox 0x9c017678 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
10 com.apple.HIToolbox 0x9c0174f0 SendEventToEventTargetWithOptions + 94
11 com.apple.HIToolbox 0x9c04b479 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1757
12 com.apple.HIToolbox 0x9c0187a5 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
13 com.apple.HIToolbox 0x9c017678 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
14 com.apple.HIToolbox 0x9c02a821 SendEventToEventTarget + 88
15 com.apple.HIToolbox 0x9c1c4473 ToolboxEventDispatcher + 82
16 com.apple.HIToolbox 0x9c1c4333 RunApplicationEventLoop + 240
17 com.adobe.illustrator 0x000aafa1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 581541
18 com.adobe.illustrator 0x00112f9c AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007520
19 com.adobe.illustrator 0x000d412a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
20 com.adobe.illustrator 0x00003316 0x1000 + 8982
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x9b11a992 kevent64 + 10
1 libdispatch.dylib 0x9affb8ad _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9affb546 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.amt.services 0x046ea274 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x046e3074 C_EULA_SetState + 2166
5 com.adobe.amt.services 0x046ea2da C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98e15682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x98e158a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x98de1cf2 MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98e15682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x98e158a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x98de1cf2 MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x98e15682 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x98e158a6 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore 0x98de1cf2 MPWaitOnQueue + 199
6 AdobeACE 0x01681579 0x1647000 + 238969
7 AdobeACE 0x01680f71 0x1647000 + 237425
8 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 AdobeAGM 0x01abe59d AGMInitialize + 3243373
4 AdobeAGM 0x01abf1ed AGMInitialize + 3246525
5 AdobeAGM 0x01ac4de0 AGMInitialize + 3270064
6 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
7 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
8 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff5fa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x15f8b42f APXGetHostAPI + 2599903
4 com.adobe.adobeswfl 0x15d2453f APXGetHostAPI + 81135
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x9b114fce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x98de2071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x29618124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x9b114fce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x98de2071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x29618124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x9b114fce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x98de2071 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x29618124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
5 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
6 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x9b119b76 __semwait_signal + 10
1 libsystem_c.dylib 0x9896afb7 nanosleep$UNIX2003 + 219
2 com.adobe.illustrator.plugins.Scripting Support 0x0fd5194b PluginMain + 447467
3 com.adobe.illustrator.plugins.Scripting Support 0x0fd33b23 PluginMain + 325059
4 com.adobe.illustrator.plugins.Scripting Support 0x0fd51a58 PluginMain + 447736
5 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
6 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
7 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 15:
0 AdobeAGM 0x01ad24ee AGMInitialize + 3325118
1 AdobeAGM 0x01ad60c2 AGMInitialize + 3340434
2 AdobeAGM 0x01a71fe5 AGMInitialize + 2930613
3 AdobeAGM 0x01a72185 AGMInitialize + 2931029
4 AdobeAGM 0x01a70460 AGMInitialize + 2923568
5 AdobeAGM 0x01ad529b AGMInitialize + 3336811
6 AdobeAGM 0x01b0fb68 AGMInitialize + 3576632
7 AdobeAGM 0x01b16555 AGMInitialize + 3603749
8 AdobeAGM 0x01a4f7ca AGMInitialize + 2789274
9 AdobeAGM 0x01a4cfba AGMInitialize + 2779018
10 AdobeAGM 0x01b10d48 AGMInitialize + 3581208
11 AdobeAGM 0x0179cdbc 0x1782000 + 110012
12 com.adobe.illustrator 0x006435fd AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3093997
13 com.adobe.illustrator 0x00642d54 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3091780
14 com.adobe.illustrator 0x00137057 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1155163
15 com.adobe.illustrator 0x00137737 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1156923
16 com.adobe.illustrator 0x001377ff AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1157123
17 com.adobe.illustrator 0x00137944 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1157448
18 com.adobe.illustrator 0x00137bcb AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1158095
19 com.adobe.illustrator 0x0013825d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1159777
20 com.adobe.illustrator 0x0067905f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313743
21 com.adobe.illustrator 0x006792a9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329
22 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
23 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
24 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
25 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x95ff5c25 pthread_cond_timedwait$UNIX2003 + 71
3 com.adobe.illustrator 0x001397de AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1165282
4 com.adobe.illustrator 0x00136bb8 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1153980
5 com.adobe.illustrator 0x0067905f AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313743
6 com.adobe.illustrator 0x006792a9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329
7 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x9b119a26 __recvfrom + 10
1 libsystem_c.dylib 0x9896b0c9 recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib 0x204032d7 Invoke + 54887
3 ServiceManager-Launcher.dylib 0x20402376 Invoke + 50950
4 ServiceManager-Launcher.dylib 0x20401227 Invoke + 46519
5 ServiceManager-Launcher.dylib 0x20401279 Invoke + 46601
6 ServiceManager-Launcher.dylib 0x20401303 Invoke + 46739
7 ServiceManager-Launcher.dylib 0x203fb706 Invoke + 23190
8 ServiceManager-Launcher.dylib 0x203fb8ef Invoke + 23679
9 ServiceManager-Launcher.dylib 0x203fc4cf Invoke + 26719
10 ServiceManager-Launcher.dylib 0x203fc5cd Invoke + 26973
11 ServiceManager-Launcher.dylib 0x203ff9b8 Invoke + 40264
12 ServiceManager-Launcher.dylib 0x203ffc61 Invoke + 40945
13 ServiceManager-Launcher.dylib 0x2040028f Invoke + 42527
14 ServiceManager-Launcher.dylib 0x2040048c Invoke + 43036
15 ServiceManager-Launcher.dylib 0x203f211a Login + 1654
16 ServiceManager-Launcher.dylib 0x203f36f7 Login + 7251
17 ServiceManager-Launcher.dylib 0x204009fb Invoke + 44427
18 ServiceManager-Launcher.dylib 0x20402f49 Invoke + 53977
19 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
20 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
21 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff4042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x15f8b3f7 APXGetHostAPI + 2599847
4 com.adobe.adobeswfl 0x15fa5e4e APXGetHostAPI + 2708990
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 19:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff4042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x15f8b3f7 APXGetHostAPI + 2599847
4 com.adobe.adobeswfl 0x161022b8 APXGetHostAPI + 4135528
5 com.adobe.adobeswfl 0x15f8b51c APXGetHostAPI + 2600140
6 com.adobe.adobeswfl 0x15f8b587 APXGetHostAPI + 2600247
7 com.adobe.adobeswfl 0x15f8b6a6 APXGetHostAPI + 2600534
8 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
9 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
10 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 20:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x9b114f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b11416c mach_msg + 68
2 com.apple.CoreFoundation 0x90aa2d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x90aa2301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x90aa1b1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x90aa197b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x9ad39095 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x9ad38f0e -[NSThread main] + 45
8 com.apple.Foundation 0x9ad38e66 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
10 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
11 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 21:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x9b119ace __select + 10
1 com.apple.CoreFoundation 0x90af2b86 __CFSocketManager + 1158
2 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
3 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
4 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 22:
0 libsystem_kernel.dylib 0x9b114fb6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.Rasterize 0x0fa1ab14 PluginMain + 79346
2 com.adobe.illustrator.plugins.Rasterize 0x0fa1b402 PluginMain + 81632
3 com.adobe.illustrator.plugins.Rasterize 0x0fa1b63a PluginMain + 82200
4 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
6 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
7 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 23:
0 libsystem_kernel.dylib 0x9b114fb6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.Rasterize 0x0fa1ab14 PluginMain + 79346
2 com.adobe.illustrator.plugins.Rasterize 0x0fa1b402 PluginMain + 81632
3 com.adobe.illustrator.plugins.Rasterize 0x0fa1b63a PluginMain + 82200
4 com.apple.CoreServices.CarbonCore 0x98de22ce PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
6 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
7 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 24:: Dispatch queue: NetworkNearbyQueue
0 libsystem_kernel.dylib 0x9b114f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9b11416c mach_msg + 68
2 com.apple.CoreFoundation 0x90aa2d29 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x90aa2301 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x90aa1b1a CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x90b64221 CFRunLoopRun + 129
6 com.apple.desktopservices 0x92d936c0 NetworkResolveContext::Resolve(__CFString const*, short&) + 236
7 com.apple.desktopservices 0x92d88b88 TFSInfo::FollowVirtualAlias(unsigned long, TCountedPtr<TFSInfo>&) const + 1044
8 com.apple.desktopservices 0x92d0dba2 TNode::FollowAlias(unsigned long) const + 178
9 com.apple.desktopservices 0x92d0c42e TNode::FollowAlias(TNodePtr&, OpaqueNodeRequest* const&, unsigned long) const + 1744
10 com.apple.desktopservices 0x92d27302 TNode::HandleResolveAlias(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 92
11 com.apple.desktopservices 0x92ccea65 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 389
12 com.apple.desktopservices 0x92cce81c ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke_2 + 87
13 com.apple.desktopservices 0x92cce77a ExceptionSafeBlock(void () block_pointer) + 137
14 com.apple.desktopservices 0x92cce6eb ___ZN17TVolumeSyncThread19PostNodeTaskRequestEP9TNodeTask_block_invoke + 86
15 libdispatch.dylib 0x9affc77f _dispatch_call_block_and_release + 15
16 libdispatch.dylib 0x9aff9396 _dispatch_client_callout + 50
17 libdispatch.dylib 0x9affbb07 _dispatch_queue_drain + 410
18 libdispatch.dylib 0x9affcfe3 _dispatch_queue_invoke + 126
19 libdispatch.dylib 0x9affb39e _dispatch_root_queue_drain + 72
20 libdispatch.dylib 0x9affc722 _dispatch_worker_thread2 + 39
21 libsystem_pthread.dylib 0x95ff2dab _pthread_wqthread + 336
22 libsystem_pthread.dylib 0x95ff6cce start_wqthread + 30
Thread 25:
0 libsystem_kernel.dylib 0x9b11a046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x95ff2dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x95ff6cce start_wqthread + 30
Thread 26:
0 libsystem_kernel.dylib 0x9b1197ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x95ff3d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib 0x95ff4042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x98e1588d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore 0x98e1544a TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore 0x98e155fd TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x98df5c00 TimerThread + 89
7 libsystem_pthread.dylib 0x95ff15fb _pthread_body + 144
8 libsystem_pthread.dylib 0x95ff1485 _pthread_start + 130
9 libsystem_pthread.dylib 0x95ff6cf2 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x1c2ef830 ebx: 0x1c2ef830 ecx: 0x97db07b9 edx: 0x60000000
edi: 0x1c2f37c0 esi: 0x97bdf0d4 ebp: 0xbfffedd8 esp: 0xbfffeda8
ss: 0x00000023 efl: 0x00010206 eip: 0x939fb4a7 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x60000020
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1000 - 0x10ddfe7 +com.adobe.illustrator (39 - 15.1.0) <A59087EC-3C72-CC25-4C18-47FAB3D91DFE> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x13fe000 - 0x14cbfe7 +AdobeAXEDOMCore (0) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x153d000 - 0x154dfff com.apple.carbonframeworktemplate (1.0 - 1.0) <02AB017F-BF6A-B96F-9D39-5F23B36EF2E5> /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1554000 - 0x156fff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
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0x106e3000 - 0x106f4ffb +com.adobe.illustrator.plugins.Segment ToolsHi,
I'm having exactly the same problem as you, I don't suppose you have found a fix for this have you?
Only consistent clue i'm picking up from the error logs in console is "CarbonGestureEndEventMonitorHandler", no idea what this relates too though.
Thanks,
Arron -
Illustrator crashes after fully started
Dear Adobe,
I'm using creative cloud on my iMac and have installed all programs. Every program starts correctly, but when I try to use Illustrator, it crashes while I have the ability to choose between "New File" and "Open File".
I've un-installed Illustrator and re-installed it several times, but it still keeps crashing.
I've also installed the same programs with the same account on my MacBook to test if it also crashes on my MacBook. Here it runs perfect.
Can you please help me fix this problem? I'm a graphic designer and I need Illustrator for my work.
Yours Sincerely,
Davy de JongDavy,
You could try to reinstall using the full three step way:
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
Otherwise, unwanted issues may linger even after uninstalling. -
Illustrator Crashes After Opening A Document
Hello,
All of a sudden my copy of Illustrator CS2 started acting weird. Most of the time it loads up fine, but if you try to open a .ai document one of three things happens.
1. The document will open, but then none of the commands will work.
2. The document will open, but without a preview. Error: not enough memory to preview.
3. The document will not open. Error: not enough memory to open document.
I have deleted the preferences and uninstalled then re-installed CS2 with no change.
I don't know what else to try other than a total re-format of HD and re-install of XP.
Any suggestions? I have a deadline on a project. Thanks!
I am using Windows XP SP3I FOUND IT!
I had SIMBL and afloat installed, which are powerful but hacky tools for Mac OS X window management. After I downloaded SIMBL and ran the uninstaller and rebooted, Illustrator works again.
It dawned on me that it must have been something I installed, so created a new user on my laptop and ran Illustrator. I ran Illustrator as the new user and it worked!
I logged back in as myself. First I tried disabling all user fonts via Font Book. That didn't help.
Then I used the dtrace command and ran Illustrator on both accounts. I used the following command which gives me a nice sorted list of (almost) every file opened by Illustrator:
sudo -l
'/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator' &!
sudo dtruss -f -t open -p `ps auxww | grep -i illustrator | grep -v grep | grep -vi crash | awk '{print $2}'` 2>&1 | tee /tmp/log
# hit ctrl-c
cat log | perl -lne'if (/open\("(.*?)\\0/) { print $1 }' | egrep -v '/.vol' | sort | uniq >files
...then I diffed both lists of files. Besides some obvious cache stuff, the big thing that my copy of Illustrator seemed to be opening was SIMBL and afloat. As I said, I uninstalled SIMBL and restarted, and voila!
So glad to finally have fixed this. Between Photoshop and OmniGraffle and in a pinch InkScape, I've pretty much replaced Illustrator, but there are times when I really need to do vector design. I'll miss afloat though. -
Illustrator crashes after opening new or existing file
I have the trial version of Illustrator CS5 and am using Windows XP Professional with Service Pack 3. I want to purchase the full version of CS5 Design, but everytime I try to use Illustrator, it crashes. More specifically, it launches just fine. However, when I click on File>New, or when I try to open an existing Illustrator CS2 file, the application crashes. It is important to note that it has never worked. All of the other applications in CS5 work fine, so far as I know. It is just Illustrator that keeps crashing. Any help would be appreciated. If I can't get the trial version to work, I am not going to purchase CS5 Design at all.
The way that I had figured out that it was the fonts was that our IT department totally reinstalled my operating system & everything worked fine. Then, when I installed a copy of my fonts that I had previously, it had the same exact problem. So that's when I went back to the original fonts & then added my previous fonts in batches & then narrowed it down when I hit the batch that caused the problem. (I have maybe 1000 fonts on my computer) I don't think that you can take off all of your fonts because I think that the computer & Illustrator has certain system fonts that is required to run. I'm not sure how you would be able to get back to your original fonts without reinstalling your operating system (which you probably don't want to do since this might not even be your problem). In the future, a good idea would be to save a copy of your orignal fonts in a separate folder, so that you can very quickly determine if your issue is with a font or not.
I should add that I'm assuming that you've added fonts at some point (all people that I know who work in Illustrator do). If you never have, then fonts are probably not your issue. -
hi,
whenever i edit and save a .psd file from my timeline premiere crashes in the middle of updating the .psd file... can anyone help?
thnaks
KbDeacon,
Along with the DirectX update, did you install anything else?
After your installation of the DirectX update, did you also update your video and your audio drivers? If not, that would be my first thing to try. Both of those drivers can be rendered obsolete in a heartbeat, and because PrPro interfaces more closely with those, than nearly any other program, it will fail, while simple players, etc. still function.
Good luck,
Hunt -
Logic Crashing after three edits.... ??
Hi. I have been using Logic X to do a composition that cuts up heaps of audio (at the moment about 24 tracks) with 5-9 plug ins on each track. Logic keeps crashing every third movement of a piece of audio. I thought the memory might have been overloading, so I froze every track except one. Even with everything frozen it is still crashing… any ideas? I'm not running any software instruments. Only Audio. I have a new Retina 15" laptop that is running 3.8Ghz (turbo boost), 16Gig Ram and i7 Processor. I should (in theory) have stacks of power... any suggestions?
Hi cigame2
Thanks for replly,I use 250GB exclusively for audio
and have 190GB free space,I am not using journaling on disk
but still " Out of memory" anyway I am using logic to recording audio
via AES/EBU+ MADI, what goes In is not what comes out,sound like data compression.
thanks cigame
G5-2 X 2 GHz PPC Mac OS X (10.4.8) 4.5GB RAM Logic Pro 7.2.3
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