Illustrator crashing on save
Here's the error messages I get. I am taking a jpeg file and using live trace. The file was a PSD photo merge that I made in PS, but it was having issues in Ai so I tried it as a JPEG. I need a high resolution digital trace of the image. I get the trace completed how I want, go to save it, and then it freezes up the same way every time. I have no other plug ins in Ai. I have no font software in Ai.
What I've tried:
Uninstalling/Reinstalling
Adobe Cleaner Tool
Reinstalling
Deleting preferences on startup of Ai.
I have checked RAM (6GB), have 45GB of available space to save the file, and have run every scan, diagnostic, and degfrag we know how (my hubby is a programmer). The laptop is fine. There's a hiccup somewhere in the program I'm guessing.
I thought it might also be the file type that I am trying use, but I cannot save anything at all - even a brand new file in Ai. Help!
I am trying to get an error report, but don't really know what I am looking for. Any help here is greatly appreciated!
Thanks!
Becky
Then the best bet is to uninstall, run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
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Illustrator crashes when save for web
Mac OS X 10.8.4
Illustrator CS 6
Everytime I try to do save for web in Illustrator CS6 it gets hung up and I end up having to force quit the program. I have uninstalled and re-installed the software and it works once but then goes back to doing the same thing. I also noticed that now the program is getting hung up when I try to undo a move or text and again I will have to force quit the program. Any suggestions are greatly appreciatedSorry about that here is what i get
Date/Time:
2013-06-13 10:36:15 -0500
OS Version:
10.8.4 (Build 12E55)
Architecture:
x86_64
Report Version: 11
Command:
Illustrator
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version:
723 (16.0.0)
Parent:
launchd [144]
PID:
2006
Event:
hang
Duration:
1.12s
Steps:
12 (100ms sampling interval)
Hardware model: iMac12,2
Active cpus:
4
Free pages:
6968 pages (-2870)
Pageins:
15 pages
Pageouts:
0 pages
Process:
Adobe Illustrator [2006]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Architecture:
x86_64
Parent:
launchd [144]
UID:
501
Task size:
193628 pages (+6)
CPU Time:
0.001s
Thread 0x12d6a
DispatchQueue 1
priority 47
12 ??? (Adobe Illustrator + 1454936) [0x100163358]
12 ??? (Adobe Illustrator + 7310260) [0x1006f8bb4]
12 ??? (Adobe Illustrator + 7376353) [0x100708de1]
12 ??? (Adobe Illustrator + 7772760) [0x100769a58]
12 exo::app::OS_AppBase::RunEventLoop() + 55 (exo) [0x108e71747]
12 -[NSApplication run] + 517 (AppKit) [0x7fff9513d1a3]
12 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff95145df2]
12 _DPSNextEvent + 2073 (AppKit) [0x7fff95146a9f]
12 _NSHandleCarbonMenuEvent + 245 (AppKit) [0x7fff952248c6]
12 _HandleMenuSelection2 + 565 (HIToolbox) [0x7fff93e4dec8]
12 MenuSelectCore(MenuData*, Point, double, unsigned int, OpaqueMenuRef**, unsigned short*) + 605 (HIToolbox) [0x7fff93e4e8bb]
12 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 94 (HIToolbox) [0x7fff93e7285f]
12 SendMenuItemSelectedEvent + 254 (HIToolbox) [0x7fff93e729d3]
12 SendMenuCommandWithContextAndModifiers + 59 (HIToolbox) [0x7fff93e72a21]
12 SendHICommandEvent(unsigned int, HICommand const*, unsigned int, unsigned int, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 443 (HIToolbox) [0x7fff93ecdca9]
12 SendEventToEventTarget + 40 (HIToolbox) [0x7fff93e96fc9]
12 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 410 (HIToolbox) [0x7fff93e811e9]
12 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1206 (HIToolbox) [0x7fff93e81d1a]
12 NSSLMMenuEventHandler + 342 (AppKit) [0x7fff95365165]
12 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 135 (AppKit) [0x7fff95059097]
12 -[NSMenu _internalPerformActionForItemAtIndex:] + 36 (AppKit) [0x7fff9505920f]
12 -[DVAMacMenu performActionForItemAtIndex:] + 61 (dvaui) [0x10862293d]
12 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 133 (AppKit) [0x7fff9536c05a]
12 -[NSMenuItem _corePerformAction] + 406 (AppKit) [0x7fff9536c36c]
12 -[NSApplication sendAction:to:from:] + 342 (AppKit) [0x7fff95236959]
12 -[ExoMacApplication handleMenuCommand:] + 187 (exo) [0x108e73e9b]
12 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (dvacore) [0x107ef497d]
12 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250 (dvacore) [0x107ef0e9a]
12 ??? (Adobe Illustrator + 7781211) [0x10076bb5b]
12 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (dvacore) [0x107ef1e0b]
12 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119 (exo) [0x108e72417]
12 exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62 (exo) [0x108ee7ffe]
12 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36 (exo) [0x108ee85f4]
12 exo::uisupport::CommandHandler::HandleCommand(int) + 259 (exo) [0x108ee85a3]
12 ??? (Adobe Illustrator + 7773972) [0x100769f14]
12 ??? (Adobe Illustrator + 4782547) [0x10048f9d3]
12 ??? (Adobe Illustrator + 11859237) [0x100b4f525]
12 ??? (Adobe Illustrator + 9860322) [0x1009674e2]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c951ac]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c9202c]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c97a3a]
12 ??? (Adobe Illustrator + 9941771) [0x10097b30b]
12 ??? (Adobe Illustrator + 10209243) [0x1009bc7db]
12 ??? (Adobe Illustrator + 10207557) [0x1009bc145]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c951ac]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c9202c]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c97a3a]
12 PluginMain + 744254 (Save4Web) [0x13a8bbeee]
12 PluginMain + 10078 (Save4Web) [0x13a808b0e]
12 PluginMain + 6324 (Save4Web) [0x13a807c64]
12 PluginMain + 314709 (Save4Web) [0x13a853105]
12 ??? (Save4Web + 104750) [0x13a7f392e]
12 dvaui::ui::OS_Dialog::RunModal() + 175 (dvaui) [0x1085dd88f]
12 dvaui::ui::OS_Dialog::ModalLoop() + 177 (dvaui) [0x1085ddbe1]
12 -[NSApplication runModalSession:] + 49 (AppKit) [0x7fff95390d8e]
12 -[NSApplication _realDoModalLoop:peek:] + 485 (AppKit) [0x7fff95390659]
12 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff95145df2]
12 _DPSNextEvent + 685 (AppKit) [0x7fff95146533]
12 BlockUntilNextEventMatchingListInMode + 62 (HIToolbox) [0x7fff93ea8ae3]
12 ReceiveNextEventCommon + 166 (HIToolbox) [0x7fff93ea8b94]
12 RunCurrentEventLoopInMode + 209 (HIToolbox) [0x7fff93ea8eb4]
12 CFRunLoopRunSpecific + 290 (CoreFoundation) [0x7fff94dd00e2]
12 __CFRunLoopRun + 1529 (CoreFoundation) [0x7fff94dd0ad9]
12 __CFRunLoopDoTimer + 557 (CoreFoundation) [0x7fff94deb31d]
12 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20 (CoreFoundation) [0x7fff94deb804]
12 __NSFireTimer + 96 (Foundation) [0x7fff98dce463]
12 -[DVAMacNodeTimer fire:] + 118 (dvaui) [0x1085e9476]
12 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93 (dvacore) [0x107ef497d]
12 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250 (dvacore) [0x107ef0e9a]
12 ??? (Adobe Illustrator + 7781211) [0x10076bb5b]
12 int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123 (dvacore) [0x107ef1e0b]
12 dvaui::ui::OS_NodeTimerData::HandleOSTimerEvent() + 142 (dvaui) [0x1085f395e]
12 ??? (Adobe Illustrator + 7781211) [0x10076bb5b]
12 dvaui::ui::OS_NodeTimerData::CallDispatchPossibleTimer(dvaui::ui::OS_NodeTimerData*, dvaui::ui::UI_NodeTimerData*) + 28 (dvaui) [0x1085f209c]
12 dvaui::ui::UI_Node::UI_DispatchPossibleTimer(dvaui::ui::UI_NodeTimerData*) + 233 (dvaui) [0x10855eb59]
12 dvaui::ui::UI_SubView::UI_DoTimerNotify(int) + 9 (dvaadameve) [0x10727f4a9]
12 dvaui::ui::UI_Node::UI_DoTimerNotify(int) + 77 (dvaui) [0x10856272d]
12 PluginMain + 345462 (Save4Web) [0x13a85a926]
12 PluginMain + 314653 (Save4Web) [0x13a8530cd]
12 PluginMain + 321486 (Save4Web) [0x13a854b7e]
12 PluginMain + 542620 (Save4Web) [0x13a88ab4c]
12 ??? (Save4Web + 145331) [0x13a7fd7b3]
12 PluginMain + 3980831 (Save4Web) [0x13abd21cf]
12 PluginMain + 89934 (Save4Web) [0x13a81c2fe]
12 ??? (Save4Web + 172283) [0x13a8040fb]
12 ??? (Save4Web + 152309) [0x13a7ff2f5]
12 PluginMain + 26658 (Rasterize) [0x110c2e5d2]
12 PluginMain + 15450 (Rasterize) [0x110c2ba0a]
12 ??? (Adobe Illustrator + 10385365) [0x1009e77d5]
12 ??? (Adobe Illustrator + 10501460) [0x100a03d54]
12 ??? (Adobe Illustrator + 8703269) [0x10084cd25]
12 ??? (Adobe Illustrator + 10509595) [0x100a05d1b]
12 ??? (Adobe Illustrator + 10505172) [0x100a04bd4]
12 ??? (Adobe Illustrator + 10285293) [0x1009cf0ed]
12 ??? (Adobe Illustrator + 11105157) [0x100a97385]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 15393 (Adobe Illustrator) [0x100c95781]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 13900 (Adobe Illustrator) [0x100c951ac]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 1228 (Adobe Illustrator) [0x100c9202c]
12 std::_Rb_tree<SPSUAS, std::pair<SPSUAS const, int>, std::_Select1st<std::pair<SPSUAS const, int> >, std::less<SPSUAS>, std::allocator<std::pair<SPSUAS const, int> > >::erase(SPSUAS const&) + 24282 (Adobe Illustrator) [0x100c97a3a]
12 PluginMain + 280 (BNPlugin) [0x1283b57e8]
12 PluginMain + 29301 (BNPlugin) [0x1283bc945]
12 PluginMain + 9949 (BNPlugin) [0x1283b7dad]
12 PluginMain + 36051 (BNPlugin) [0x1283be3a3]
12 PSLShutdown + 388 (AdobePSL) [0x1042c58f4]
12 PSLGetPreferences + 11343 (AdobePSL) [0x1042c540f]
12 PSLCreateStringUTF8 + 460233 (AdobePSL) [0x104348ce9]
12 PSLCreateStringUTF8 + 464882 (AdobePSL) [0x104349f12]
12 PSLSetImageGuides + 1436569 (AdobePSL) [0x1044b0959]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3318833 (AdobePSL) [0x104036ae1]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3354840 (AdobePSL) [0x10403f788]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353884 (AdobePSL) [0x10403f3cc]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3353361 (AdobePSL) [0x10403f1c1]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3346950 (AdobePSL) [0x10403d8b6]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 3342002 (AdobePSL) [0x10403c562]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349535 (AdobePSL) [0x10422674f]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5347308 (AdobePSL) [0x104225e9c]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349248 (AdobePSL) [0x104226630]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5349000 (AdobePSL) [0x104226538]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5348873 (AdobePSL) [0x1042264b9]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514742 (AdobePSL) [0x10424eca6]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5514524 (AdobePSL) [0x10424ebcc]
12 ??? (AdobePSL + 118211) [0x103cf6dc3]
12 ??? (AdobePSL + 117947) [0x103cf6cbb]
12 ??? (AdobePSL + 117606) [0x103cf6b66]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 569177 (AdobePSL) [0x103d97609]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 580792 (AdobePSL) [0x103d9a368]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 5501139 (AdobePSL) [0x10424b783]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 579476 (AdobePSL) [0x103d99e44]
12 PSSLO::ConstAutoResource<PSSLO::StyleSheet>::ConstAutoResource() + 585837 (AdobePSL) [0x103d9b71d]
12 __psynch_mutexwait + 10 (libsystem_kernel.dylib) [0x7fff9275a122]
*12 psynch_mtxcontinue + 0 (mach_kernel) [0xffffff80005b4550]
Thread 0x12d78
DispatchQueue 2
priority 49
12 _dispatch_mgr_thread + 54 (libdispatch.dylib) [0x7fff8e4d89ee]
12 kevent + 10 (libsystem_kernel.dylib) [0x7fff9275ad16]
*12 ??? (mach_kernel + 3471808) [0xffffff800054f9c0]
Thread 0x12d80
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 PrivateMPEntryPoint + 58 (CarbonCore) [0x7fff903067e0]
12 ??? (AdobeACE + 230874) [0x102a325da]
12 ??? (AdobeACE + 234185) [0x102a332c9]
12 MPWaitOnQueue + 252 (CarbonCore) [0x7fff90291a98]
12 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x7fff9032f3e7]
12 TSWaitOnCondition + 108 (CarbonCore) [0x7fff9032f210]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12d81
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 PrivateMPEntryPoint + 58 (CarbonCore) [0x7fff903067e0]
12 ??? (AdobeACE + 230874) [0x102a325da]
12 ??? (AdobeACE + 234185) [0x102a332c9]
12 MPWaitOnQueue + 252 (CarbonCore) [0x7fff90291a98]
12 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x7fff9032f3e7]
12 TSWaitOnCondition + 108 (CarbonCore) [0x7fff9032f210]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12d82
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 PrivateMPEntryPoint + 58 (CarbonCore) [0x7fff903067e0]
12 ??? (AdobeACE + 230874) [0x102a325da]
12 ??? (AdobeACE + 234185) [0x102a332c9]
12 MPWaitOnQueue + 252 (CarbonCore) [0x7fff90291a98]
12 TSWaitOnConditionTimedRelative + 132 (CarbonCore) [0x7fff9032f3e7]
12 TSWaitOnCondition + 108 (CarbonCore) [0x7fff9032f210]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12d8f
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 AGMInitialize + 3288447 (AdobeAGM) [0x102ee9d8b]
12 AGMInitialize + 3259120 (AdobeAGM) [0x102ee2afc]
12 AGMInitialize + 3255535 (AdobeAGM) [0x102ee1cfb]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12d9b
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12d9c
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12d9d
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12d9e
priority 47
12 thread_start + 13 (libsystem_c.dylib) [0x7fff8dd091e1]
12 _pthread_start + 327 (libsystem_c.dylib) [0x7fff8dd1c7a2]
12 APXGetHostAPI + 2516713 (adbeapeengine) [0x117f9ae79]
12 APXGetHostAPI + 2516410 (adbeapeengine) [0x117f9ad4a]
12 APXGetHostAPI + 2516289 (adbeapeengine) [0x117f9acd1]
12 APXGetHostAPI + 83761 (adbeapeengine) [0x117d48ec1]
12 APXGetHostAPI + 2516093 (adbeapeengine) [0x117f9ac0d]
12 __psynch_cvwait + 10 (libsystem_kernel.dylib) [0x7fff9275a0fa]
*12 psynch_cvcontinue + 0 (mach_kernel) [0xffffff80005b5bb0]
Thread 0x12da0
priority 63
12 t -
Illustrator crashes when trying to save
Hi,
I just posted on this forum a problem about not being able to print. This is a different problem (though maybe they're related).
There's a file I created in Illustrator CS2 (I think) a couple of years ago.
I'm able to open the file in Illy CS5 without any problems, and edit it.
But as soon as I try to save the file (even without having made any changes), Illustrator crashes. It doesn't even get as far as the save options dialog box, it just crashes.
There is no text in this file -- it's just 15 embeded images with a little 3d extrusion.
I'm using CS5.0.1 Middle Eastern version on Windows 7 64-bit Ultimate.
Here's the crash report Windows gives me, if it's of any help:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 15.0.1.93
Application Timestamp: 4cd17b3a
Fault Module Name: AGM.dll
Fault Module Version: 4.20.69.9418
Fault Module Timestamp: 4c296457
Exception Code: c0000005
Exception Offset: 00240f9d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any help, ideas or suggestions would be much appreciated.
Thanks,
ArielIf any file you try to save crashes consistently, then take a look at what printer you have selected, and choose another printer, or update the .ppd for your printer.
Otherwise try resetting your preferences by holding down Shift alt Ctrl immediately after booting Ilustrator -
Why does Illustrator CS 5.1 crash on save?
I am running Windows XP and my Illustrator CS 5.1 crashes every time I try to save.
I have made sure that my print spooler is running, and I have also restarted the service as well.
The only file format I can save it in is .fxg (none of the others work).
If I save a blank document, it works (but there's no point in that). When I put a picture or anything else into it, then try to save, it crashes.
I have also tried saving in different locations, and none of them work.
Any help?
Edit: I reset my preferences, and Illustrator now crashes whenever I open something as well.
Good thing I made a backup. I restored my previous preferences, and now it only crashes when I try to save. Yay.
Edit 2: Reinstalled CS 5.1. Indesign crashes on startup. Illustrator crashes when something is opened. Photoshop works.You have a permissions problem. Reset your file permissions/ file ownership. Select your drive, right-click --> Properties --> Security, then Advanced --> Owner. Take over ownership of your system files and match the normal permissions to suit. you may need to do this several times before everything is straightened out.
Mylenium -
Illustrator CS6 crashing on save
Hello,
Illustrator CS6 has been crashing for one of my users on save recently. She has been sending me multiple crash reports and I have not been able to figure out what's going on. Here's a little history
She is running and intel 2.66 with 8 GB of ram. The machine is running 10.7.5 updated as of yesterday. The machine has Suitcase fusion 5 (updated as of yesterday).
I went so far as to rebuild the machine 2 days ago. Everything is new. But yet Illustrator crashes randomly on her. I swapped out memory thinking it was a memory issue but still crashing.
Here is the most recent crash report
Any help would be greatly appreciated
Process:
Adobe Illustrator [12303]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
691 (16.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [290]
Date/Time:
2014-02-20 15:16:49.961 -0500
OS Version:
Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:
194948 sec
Crashes Since Last Report:
8
Per-App Interval Since Last Report: 91110 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID:
4C18E812-CA5A-4EF7-8F82-4CA05481D759
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
VM Regions Near 0:
-->
__TEXT
0000000100000000-0000000101877000 [ 24.5M] r-x/rwx SM=COW /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Application Specific Information:
Performing @selector(dispatchMenuSelection:) from sender DVAMacMenuItem 0x10b24cdd0
objc[12303]: garbage collection is OFF
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 com.apple.CoreServices.OSServices
0x00007fff831dd8d6 _ZL16CreateStorageRefjP17CIconStorageEntryP17CIconFamilyLoaderjPj + 222
1 com.apple.CoreServices.OSServices
0x00007fff831dd6c6 _ISGetStorageRefFromLoader(CIconFamilyLoader*, unsigned int, unsigned int, unsigned int, unsigned int*) + 867
2 com.apple.CoreServices.OSServices
0x00007fff831f4d6a _ISGetSystemIconStorage + 95
3 com.apple.CoreServices.OSServices
0x00007fff831f4ce4 _ISAddSystemIconToImage + 109
4 com.apple.LaunchServices
0x00007fff8507fde3 AddImageByTypeInfo + 2084
5 com.apple.LaunchServices
0x00007fff8508d8a1 AddImageByUTI + 271
6 com.apple.LaunchServices
0x00007fff8508f189 GetIconRefFromUTI + 50
7 com.apple.DesktopServices
0x00007fff8d69ce89 TFSInfo::Initialize(unsigned char, __NWNode*) + 311
8 com.apple.DesktopServices
0x00007fff8d678e56 TFSVolumeInfo::Initialize(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, bool&) + 1960
9 com.apple.DesktopServices
0x00007fff8d67a10f TFSVolumeInfo::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TCountedPtr<TFSVolumeInfo>&, bool&) + 129
10 com.apple.DesktopServices
0x00007fff8d611def TFSVolumeInfo::GetVolumeInfoFor(int) + 65
11 com.apple.DesktopServices
0x00007fff8d6880d3 __NetworkNearbyNode_block_invoke_0 + 35
12 libdispatch.dylib
0x00007fff846d93f2 dispatch_once_f + 53
13 com.apple.DesktopServices
0x00007fff8d688077 TGlobalNodes::NetworkNearbyNode() + 147
14 com.apple.DesktopServices
0x00007fff8d61be71 TNode::GetNetworkNode(unsigned int) + 105
15 com.apple.DesktopServices
0x00007fff8d618fc6 TNode::GetSpecialNodeWithStatus(unsigned int, OpaqueNodeRequest* const&, unsigned int, TNodePtr&) + 236
16 com.apple.DesktopServices
0x00007fff8d618de3 NodeCopySpecialFolder + 313
17 com.apple.FinderKit
0x00007fff854a3c95 TFENodeFactory::FetchSharedNetworkNode() + 79
18 com.apple.FinderKit
0x00007fff854c885d TStartNode::TStartNode(TCustomNodeFactory&) + 155
19 com.apple.FinderKit
0x00007fff854c879c TStartNode::CreateStartNode(TCustomNodeFactory&) + 34
20 com.apple.FinderKit
0x00007fff854a2297 TFENodeFactory::TFENodeFactory() + 483
21 com.apple.FinderKit
0x00007fff854a1fbc TFENodeFactory::Initialize() + 28
22 com.apple.FinderKit
0x00007fff855dce41 +[FIFinderViewGutsController initializeCounted] + 71
23 com.apple.FinderKit
0x00007fff855e60a0 -[FIFinderView _commonFinderViewInit] + 31
24 com.apple.FinderKit
0x00007fff855e6217 -[FIFinderView initWithFrame:] + 111
25 com.apple.AppKit
0x00007fff8757e53f -[NSNavFinderViewFileBrowser initWithFrame:] + 189
26 com.apple.AppKit
0x00007fff87575190 _NSNavFileBrowserWithFinderKit + 130
27 com.apple.AppKit
0x00007fff8725df90 -[NSSavePanel(NSSavePanelLayout) _makeFileBrowserView] + 79
28 com.apple.AppKit
0x00007fff8725c667 -[NSSavePanel(NSSavePanelLayout) _setupFileBrowserView] + 155
29 com.apple.AppKit
0x00007fff8725e562 -[NSSavePanel(NSSavePanelLayout) _initContentView] + 1282
30 com.apple.AppKit
0x00007fff8725af49 -[NSSavePanel initWithContentRect:styleMask:backing:defer:] + 320
31 com.apple.AppKit
0x00007fff87254f43 +[NSSavePanel _crunchyRawUnbonedPanel] + 207
32 com.apple.AppKit
0x00007fff87254e72 +[NSSavePanel savePanel] + 18
33 com.adobe.illustrator
0x00000001006e1624 0x100000000 + 7214628
34 com.adobe.illustrator
0x00000001006e2a19 0x100000000 + 7219737
35 com.adobe.illustrator
0x0000000100706934 0x100000000 + 7366964
36 com.adobe.illustrator
0x0000000100774ec8 0x100000000 + 7818952
37 com.adobe.illustrator
0x000000010088e4c6 0x100000000 + 8971462
38 com.adobe.illustrator
0x000000010088f024 0x100000000 + 8974372
39 com.adobe.illustrator
0x000000010089045d 0x100000000 + 8979549
40 com.adobe.illustrator
0x000000010089c247 0x100000000 + 9028167
41 com.adobe.illustrator
0x0000000100ac4cbc 0x100000000 + 11291836
42 com.adobe.illustrator
0x000000010046f761 0x100000000 + 4650849
43 com.adobe.illustrator
0x000000010048bd13 0x100000000 + 4766995
44 com.adobe.illustrator
0x0000000100766084 0x100000000 + 7757956
45 com.adobe.exo.framework
0x0000000108ee25c3 exo::uisupport::CommandHandler::HandleCommand(int) + 259
46 com.adobe.exo.framework
0x0000000108ee2614 exo::uisupport::CommandHandler::DoCallMyCommandChain(int) + 36
47 com.adobe.exo.framework
0x0000000108ee201e exo::uisupport::CommandHandlerBase::CallCommandChain(int) + 62
48 com.adobe.exo.framework
0x0000000108e6c437 exo::app::OS_AppBase::DispatchMenuCommand(int) + 119
49 com.adobe.dvacore.framework
0x0000000107eece4b int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 123
50 com.adobe.illustrator
0x0000000100767ccb 0x100000000 + 7765195
51 com.adobe.dvacore.framework
0x0000000107eebeda void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::f unction0<void>, bool*) + 250
52 com.adobe.dvacore.framework
0x0000000107eef9bd void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 93
53 com.adobe.exo.framework
0x0000000108e6debb -[ExoMacApplication handleMenuCommand:] + 187
54 com.apple.CoreFoundation
0x00007fff864ff70d -[NSObject performSelector:withObject:] + 61
55 com.apple.AppKit
0x00007fff86e228ca -[NSApplication sendAction:to:from:] + 139
56 com.apple.AppKit
0x00007fff86f0f7ff -[NSMenuItem _corePerformAction] + 399
57 com.apple.AppKit
0x00007fff86f0f536 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 125
58 com.adobe.dvaui.framework
0x000000010861d9ad -[DVAMacMenu performActionForItemAtIndex:] + 61
59 com.apple.AppKit
0x00007fff871aeb08 -[NSMenu _internalPerformActionForItemAtIndex:] + 38
60 com.apple.AppKit
0x00007fff8703d6f9 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 138
61 com.apple.AppKit
0x00007fff86e899bb NSSLMMenuEventHandler + 339
62 com.apple.HIToolbox
0x00007fff868d6234 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1263
63 com.apple.HIToolbox
0x00007fff868d5840 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 446
64 com.apple.HIToolbox
0x00007fff868ec6db SendEventToEventTarget + 76
65 com.apple.HIToolbox
0x00007fff869327b5 _ZL18SendHICommandEventjPK9HICommandjjhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 398
66 com.apple.HIToolbox
0x00007fff86a19e2d SendMenuCommandWithContextAndModifiers + 56
67 com.apple.HIToolbox
0x00007fff86a615b5 SendMenuItemSelectedEvent + 253
68 com.apple.HIToolbox
0x00007fff8692b883 _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 101
69 com.apple.HIToolbox
0x00007fff86922fc9 _ZL14MenuSelectCoreP8MenuData5PointdjPP13OpaqueMenuRefPt + 600
70 com.apple.HIToolbox
0x00007fff86922592 _HandleMenuSelection2 + 580
71 com.apple.AppKit
0x00007fff86d8a1da _NSHandleCarbonMenuEvent + 250
72 com.apple.AppKit
0x00007fff86d1fcc9 _DPSNextEvent + 2019
73 com.apple.AppKit
0x00007fff86d1f07d -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 135
74 com.apple.AppKit
0x00007fff86d1b9b9 -[NSApplication run] + 470
75 com.adobe.exo.framework
0x0000000108e6b767 exo::app::OS_AppBase::RunEventLoop() + 55
76 com.adobe.illustrator
0x0000000100765bc8 0x100000000 + 7756744
77 com.adobe.illustrator
0x0000000100704b95 0x100000000 + 7359381
78 com.adobe.illustrator
0x00000001006f4d04 0x100000000 + 7294212
79 com.adobe.illustrator
0x0000000100163528 0x100000000 + 1455400
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff833187e6 kevent + 10
1 libdispatch.dylib
0x00007fff846d7786 _dispatch_mgr_invoke + 923
2 libdispatch.dylib
0x00007fff846d6316 _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8d377a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8d34ee81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8d377a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8d34ee81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore
0x00007fff8d377a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore
0x00007fff8d309ea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore
0x00007fff8d34ee81 MPWaitOnQueue + 181
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
9 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.AGM
0x0000000102edccfb AGMInitialize + 3255535
3 com.adobe.AGM
0x0000000102eddafc AGMInitialize + 3259120
4 com.adobe.AGM
0x0000000102ee4d8b AGMInitialize + 3288447
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.ape.engine
0x0000000113f7fc0d APXGetHostAPI + 2516093
3 com.adobe.ape.engine
0x0000000113d2dec1 APXGetHostAPI + 83761
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib
0x00007fff8331667a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff83315d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff8649c50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff864a4c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff864a4486 CFRunLoopRunSpecific + 230
5 com.apple.CoreMediaIO
0x00007fff85bd7fe9 CMIO::DAL::RunLoop::OwnThread(void*) + 159
6 com.apple.CoreMediaIO
0x00007fff85bce15a CAPThread::Entry(CAPThread*) + 98
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x0000000113f97ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x00000001141122c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib
0x00007fff83317e42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff84c17dea nanosleep + 164
2 libsystem_c.dylib
0x00007fff84c17bb5 usleep + 53
3 com.adobe.illustrator.plugins.dBrushTool
0x00000001170892d2 PluginMain + 364594
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 15:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 16:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 17:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator.plugins.dBrushTool
0x000000011708b7ea PluginMain + 374090
Thread 18:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.apple.CoreFoundation
0x00007fff864edc8b __CFSocketManager + 1355
2 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
3 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 19:: IPCClient rcvr: FMClient.819372257.12303.140735110334816.1
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011add062d GIPCReceiver::OSWaitForData() + 2975
2 com.extensis.cpp-core-framework
0x000000011adc5004 GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 20:: Agent IF Message Handler
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.extensis.cpp-core-framework
0x000000011ae02b64 GSemaphore::TimedWait(unsigned int) + 76
3 com.extensis.cpp-core-framework
0x000000011adc98bd GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned int, std::vector<char, std::allocator<char> >&, bool) + 37
4 com.extensis.ExtensisFontManagement.sdk
0x000000011b3a4695 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 445
5 com.extensis.ExtensisFontManagement.sdk
0x000000011b3a4db2 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 42
6 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011adcc895 -[IPCDataHandler handleDataFromSocket:] + 2197
2 com.apple.Foundation
0x00007fff8337c72a -[NSThread main] + 68
3 com.apple.Foundation
0x00007fff8337c6a2 __NSThread__main__ + 1575
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib
0x00007fff83317e42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff84c17dea nanosleep + 164
2 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001108bb8cb PluginMain + 1570155
3 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001108a35b9 PluginMain + 1471065
4 com.adobe.illustrator.plugins.ScriptingSupport
0x00000001108bbc16 PluginMain + 1570998
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib
0x00007fff83317d7a __recvfrom + 10
1 ServiceManager-Launcher.dylib
0x000000011f1155ec Invoke + 45721
2 ServiceManager-Launcher.dylib
0x000000011f114813 Invoke + 42176
3 ServiceManager-Launcher.dylib
0x000000011f113be0 Invoke + 39053
4 ServiceManager-Launcher.dylib
0x000000011f113c66 Invoke + 39187
5 ServiceManager-Launcher.dylib
0x000000011f10f30f Invoke + 20412
6 ServiceManager-Launcher.dylib
0x000000011f10f616 Invoke + 21187
7 ServiceManager-Launcher.dylib
0x000000011f10fcd7 Invoke + 22916
8 ServiceManager-Launcher.dylib
0x000000011f10ff41 Invoke + 23534
9 ServiceManager-Launcher.dylib
0x000000011f11261d Invoke + 33482
10 ServiceManager-Launcher.dylib
0x000000011f112775 Invoke + 33826
11 ServiceManager-Launcher.dylib
0x000000011f112fb2 Invoke + 35935
12 ServiceManager-Launcher.dylib
0x000000011f1130ad Invoke + 36186
13 ServiceManager-Launcher.dylib
0x000000011f105d6b Login + 480
14 ServiceManager-Launcher.dylib
0x000000011f1097ad Login + 15394
15 ServiceManager-Launcher.dylib
0x000000011f113412 Invoke + 37055
16 ServiceManager-Launcher.dylib
0x000000011f115253 Invoke + 44800
17 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
18 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x0000000113f97ddb APXGetHostAPI + 2614859
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c652a6 _pthread_cond_wait + 890
2 com.adobe.ape.engine
0x0000000113f7fbd0 APXGetHostAPI + 2516032
3 com.adobe.ape.engine
0x00000001141122c3 APXGetHostAPI + 4164403
4 com.adobe.ape.engine
0x0000000113f7fcd1 APXGetHostAPI + 2516289
5 com.adobe.ape.engine
0x0000000113f7fd4a APXGetHostAPI + 2516410
6 com.adobe.ape.engine
0x0000000113f7fe79 APXGetHostAPI + 2516713
7 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
8 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 26:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00000001001b9145 0x100000000 + 1806661
2 com.adobe.illustrator
0x00000001001b8d1e 0x100000000 + 1805598
3 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 27:
0 libsystem_kernel.dylib
0x00007fff833166b6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00000001001b9145 0x100000000 + 1806661
2 com.adobe.illustrator
0x00000001001b8d1e 0x100000000 + 1805598
3 com.apple.CoreServices.CarbonCore
0x00007fff8d34fce6 PrivateMPEntryPoint + 58
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 28:: Thread 7
0 libsystem_kernel.dylib
0x00007fff83317e42 __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff84c17dea nanosleep + 164
2 libsystem_c.dylib
0x00007fff84c17bb5 usleep + 53
3 com.extensis.ExtensisFontManagement.sdk
0x000000011b0a89c8 GFontManagerFacade::RenderPreviewPNGThreadEntry(GThread*) + 1068
4 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 29:
0 libsystem_kernel.dylib
0x00007fff8331667a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff83315d71 mach_msg + 73
2 com.apple.CoreFoundation
0x00007fff8649c50c __CFRunLoopServiceMachPort + 188
3 com.apple.CoreFoundation
0x00007fff864a4c74 __CFRunLoopRun + 1204
4 com.apple.CoreFoundation
0x00007fff864a4486 CFRunLoopRunSpecific + 230
5 com.apple.Foundation
0x00007fff83488afe -[NSConcreteTask waitUntilExit] + 190
6 com.extensis.cpp-core-framework
0x000000011adf5716 -[NSTaskWrapper backgroundLaunchAndWaitForExit] + 274
7 com.apple.Foundation
0x00007fff8337c72a -[NSThread main] + 68
8 com.apple.Foundation
0x00007fff8337c6a2 __NSThread__main__ + 1575
9 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
10 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 30:: Thread 8
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011add062d GIPCReceiver::OSWaitForData() + 2975
2 com.extensis.cpp-core-framework
0x000000011adc5004 GIPCClient::ReceiverThreadProc(GThread*) + 798
3 com.extensis.cpp-core-framework
0x000000011ae439d5 GThread::PthreadInternal(void*) + 223
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib
0x00007fff83317df2 __select + 10
1 com.extensis.cpp-core-framework
0x000000011adcc895 -[IPCDataHandler handleDataFromSocket:] + 2197
2 com.apple.Foundation
0x00007fff8337c72a -[NSThread main] + 68
3 com.apple.Foundation
0x00007fff8337c6a2 __NSThread__main__ + 1575
4 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
5 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib
0x00007fff83317bca __psynch_cvwait + 10
1 libsystem_c.dylib
0x00007fff84c65274 _pthread_cond_wait + 840
2 com.adobe.AFlame
0x0000000153ca35f5 Flame_Terminate + 1642661
3 com.adobe.AFlame
0x0000000153c844cb Flame_Terminate + 1515387
4 com.adobe.AFlame
0x0000000153c3c28a Flame_Terminate + 1219898
5 libsystem_c.dylib
0x00007fff84c618bf _pthread_start + 335
6 libsystem_c.dylib
0x00007fff84c64b75 thread_start + 13
Thread 33:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libsystem_c.dylib
0x00007fff84c7f663 szone_realloc + 183
1 libsystem_c.dylib
0x00007fff84cb3243 malloc_zone_realloc + 81
2 libsystem_c.dylib
0x00007fff84cb4032 realloc + 160
3 com.apple.CoreFoundation
0x00007fff8648281f __CFDataGrow + 351
4 com.apple.CoreFoundation
0x00007fff8647fdc3 CFDataReplaceBytes + 371
5 com.apple.framework.IOKit
0x00007fff89309af2 DoCFSerialize + 594
6 com.apple.framework.IOKit
0x00007fff8930a43c IOCFSerialize + 395
7 com.apple.framework.IOKit
0x00007fff8930e3c6 IOServiceGetMatchingServices + 51
8 com.apple.CoreServices.CarbonCore
0x00007fff8d2d2b3f identifierToIOKitObject + 77
9 com.apple.CoreServices.CarbonCore
0x00007fff8d2d2750 _GetIOKitDeviceTypeFromDeviceID + 55
10 com.apple.DesktopServices
0x00007fff8d678bb3 TFSVolumeInfo::Initialize(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, bool&) + 1285
11 com.apple.DesktopServices
0x00007fff8d67a10f TFSVolumeInfo::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TCountedPtr<TFSVolumeInfo>&, bool&) + 129
12 com.apple.DesktopServices
0x00007fff8d6487da TNode::AddVolume(TCountedPtr<TVolumeSyncThread> const&, short, unsigned char, TNodePtr&, bool&) + 126
13 com.apple.DesktopServices
0x00007fff8d651a14 TNode::SynchronizeVolumes(bool, TCountedPtr<TVolumeSyncThread> const&) + 214
14 com.apple.DesktopServices
0x00007fff8d652339 TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 891
15 com.apple.DesktopServices
0x00007fff8d678041 __PostNodeTaskRequest_block_invoke_010 + 82
16 com.apple.DesktopServices
0x00007fff8d68b978 ExceptionSafeBlock(void ( block_pointer)()) + 15
17 com.apple.DesktopServices
0x00007fff8d677fe9 __PostNodeTaskRequest_block_invoke_0 + 88
18 libdispatch.dylib
0x00007fff846d5a82 _dispatch_call_block_and_release + 18
19 libdispatch.dylib
0x00007fff846d72d2 _dispatch_queue_drain + 264
20 libdispatch.dylib
0x00007fff846d712e _dispatch_queue_invoke + 54
21 libdispatch.dylib
0x00007fff846d6928 _dispatch_worker_thread2 + 198
22 libsystem_c.dylib
0x00007fff84c633da _pthread_wqthread + 316
23 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 34:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 com.apple.CoreFoundation
0x00007fff864b6200 -[__NSPlaceholderArray initWithCapacity:] + 0
1 com.apple.CoreFoundation
0x00007fff8647833f CFArrayCreateMutable + 191
2 com.apple.CoreFoundation
0x00007fff864a265c __CFBinaryPlistCreateObject2 + 4492
3 com.apple.CoreFoundation
0x00007fff864a2c53 __CFBinaryPlistCreateObject2 + 6019
4 com.apple.CoreFoundation
0x00007fff8649227b __CFTryParseBinaryPlist + 203
5 com.apple.CoreFoundation
0x00007fff86491dd7 _CFPropertyListCreateWithData + 119
6 com.apple.CoreFoundation
0x00007fff86491c14 CFPropertyListCreateFromXMLData + 84
7 com.apple.CoreServices.OSServices
0x00007fff831dc5f2 SFLUnflattenPlist + 78
8 com.apple.CoreServices.OSServices
0x00007fff831f113a SFLRemoteEntry::MakeSnapshotList(unsigned int*) + 110
9 com.apple.CoreServices.OSServices
0x00007fff831f105a _SFLCreateSnapshot + 66
10 com.apple.LaunchServices
0x00007fff85071820 LSSharedFileListCopySnapshot + 487
11 com.apple.DesktopServices
0x00007fff8d6294f3 TFSInfoSynchronizer::FetchChildren() + 523
12 com.apple.DesktopServices
0x00007fff8d615ed3 TNode::SynchronizeChildren(unsigned int, TNodeEventPtrSet&) + 163
13 com.apple.DesktopServices
0x00007fff8d61598f TNode::HandleSync(unsigned int) + 1957
14 com.apple.DesktopServices
0x00007fff8d6151bf TNode::HandleSync(TCountedPtr<TNodeTask> const&, TNodePtr const&) + 45
15 com.apple.DesktopServices
0x00007fff8d6522fb TNode::HandleNodeRequest(TCountedPtr<TNodeTask> const&, TCountedPtr<TVolumeSyncThread> const&) + 829
16 com.apple.DesktopServices
0x00007fff8d678041 __PostNodeTaskRequest_block_invoke_010 + 82
17 com.apple.DesktopServices
0x00007fff8d68b978 ExceptionSafeBlock(void ( block_pointer)()) + 15
18 com.apple.DesktopServices
0x00007fff8d677fe9 __PostNodeTaskRequest_block_invoke_0 + 88
19 libdispatch.dylib
0x00007fff846d5a82 _dispatch_call_block_and_release + 18
20 libdispatch.dylib
0x00007fff846d72d2 _dispatch_queue_drain + 264
21 libdispatch.dylib
0x00007fff846d712e _dispatch_queue_invoke + 54
22 libdispatch.dylib
0x00007fff846d6928 _dispatch_worker_thread2 + 198
23 libsystem_c.dylib
0x00007fff84c633da _pthread_wqthread + 316
24 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 35:
0 libsystem_kernel.dylib
0x00007fff83318192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff84c63594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 36:
0 libsystem_kernel.dylib
0x00007fff83318192 __workq_kernreturn + 10
1 libsystem_c.dylib
0x00007fff84c63594 _pthread_wqthread + 758
2 libsystem_c.dylib
0x00007fff84c64b85 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x000000010a6c5f58 rbx: 0x000000010a68fc28 rcx: 0x0000000000000008 rdx: 0x0000000000000000
rdi: 0x000000010a6c4600 rsi: 0x0000000000000007 rbp: 0x00007fff5fbf9bb0 rsp: 0x00007fff5fbf9b70
r8: 0x5fc024835fbfa484 r9: 0x00007fff5fbf9388 r10: 0x0000000000000081 r11: 0x000000010a6c5f58
r12: 0x000000011da0afc0 r13: 0x0000000000000008 r14: 0x0000000022410008 r15: 0x0000000020000008
rip: 0x00007fff831dd8d6 rfl: 0x0000000000010202 cr2: 0x000000012724b374
Logical CPU: 3
Binary Images:
0x100000000 -
0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe IllustratorIf you had corrupt fonts then it could be two things and it could be both.
First you should try to confirm this possibilty.
Create a new user account.
Log into that user account launch Illustrator and crete file in Illustrator, should not be real work.
Then save it if the problem does not appear you boot back into your older account and you want to delete your font cache files and your settings folder for the settings folder you find it like this
1. Quit Illustrator.
2.Go to User/username/Library/Preferences/ Adobe illustrator CS# Settings and trash the settings folder, the whole folder not just the contents of the folder..
3. Start Illustrator. Illustrator creates a new preferences file.
For the font cahe there are utilties that do this some of which are free or you can do a search for files that star like this AdobeFnt and you will get a whole bunch that will look like this Adobezfnt07.lst or perhaps the number will be 10 as well and other numbers.
You trash them all and don't worry they will be made over once you launch another adobe application.
I suggest quitting all Adobe applications including the Bridge before trashing the font cache files.
Tehn see if you can save your files.
BTW do you have a font manager that can detect corrupr fonts and do you have any free fonts on your mac?
If you have free fonts you might want to make cetain they are not installed at the moment if you dcided to reinstall them then do so one at a time should the problem come back after installing a specific font you want to remove it clean everything out again and never reinstall that font again. -
Illustrator CS6 Windows crashing on save
Hi all,
I've seen similar questions, but haven't been able to solve this. Apparently randomly, Illustrator crashes when I try to save a file that I last edited several days ago. It consistently crashes on the same file (so trying again never helps), but it doesn't seem that every file is affected. I'm running cs6 on windows 7. I've tried resetting my profile and deleting temporary files (disk cleanup) to no avail. Any thoughts? I'm also not sure where to look for a crash log. Thanks!
TrygveFound a solution that fixed my problem:
Somehow the permissions to the illustrator prefs folder permissions had been changed to "Read only". Unchecking the "Read only" checkbox made Illustrator capable of saving files again without crashing.
Folders I had to give new permissions: C:\Users\Username\AppData\Roaming\Adobe\Adobe Illustrator CS6 Settings\
Bjørn -
Illustrator crashes when using save as and changing the save location yosemite OS
I am having a problem with illustrator crashing when using save as to save a file to another location than the one it was previously saved in. It will save to the same location just fine but on macbook pro with yosemite os it crashes immediately when i change the save location. Tried reinstall and also tried other users and still does it. Any solutions?
Hi Parisian tiger
What happens when you try to open any file from the same location where you are saving the file using Save As command ?
Will it be possible to join a connect session with me ?
Please do let me know about your time availability ?
Thanks & Regards,
Raghuveer Singh
[email protected]
Time Zone: +5:30 GMT (IST) -
Illustrator CS4 Crash on Save help!
I have Illustrator CS4 on both Vista x64 and Windows 7 x64 platforms. Whenever I attempt to save work via save, save as, or save for web and devices, the program stalls and crashes. I have not found a working solution, the Printer Spooler is not the problem, so what is causing this problem? I have reinstalled the program and even OS to try and fix this. It works the first few times I use it then starts to save crash. If someone has a solution please help as I need the program to do my work!
This solution solved my crash problem today!!!!
Couldnt for the life of me work out why my file kept crashing, on save, selecting anything even just moving around the screen it would crash.
Tried all of the solutions on the Adobe forum, nothing worked, until....
Relinked the one JPG file i had linked in my file to a PSD instead and it has'nt crashed once. The offending jpg had a clipping mask applied to it.
Not ideal (to have to not link JPGs) but least its stable now.
Thanks so much for the tip comicstar, I lost about 6 hours trying to get my file finished, sorted in 5 minutes after it stopped crashing.
Cheers,
Dooda -
Crash on Save, Illustrator CS4
Every time I save an Illustrator file (CS4), it crashes; no matter how slight the modification. If I Save As..., it works fine. Happens with numerous files. Am using MacOSX 10.5.5 on a MacBookPro w/ 2Gb RAM. All other programs working fine (including InDesign and Acrobat). Have sent multiple crash reports. Anyone else suffering from the same malady? Suggestions?
KennedyThis solution solved my crash problem today!!!!
Couldnt for the life of me work out why my file kept crashing, on save, selecting anything even just moving around the screen it would crash.
Tried all of the solutions on the Adobe forum, nothing worked, until....
Relinked the one JPG file i had linked in my file to a PSD instead and it has'nt crashed once. The offending jpg had a clipping mask applied to it.
Not ideal (to have to not link JPGs) but least its stable now.
Thanks so much for the tip comicstar, I lost about 6 hours trying to get my file finished, sorted in 5 minutes after it stopped crashing.
Cheers,
Dooda
ps. I'm posting on a few posts as this problem seems quite widespread. D -
Adobe CS6 Illustrator crashes when saving (windows)
I have no problem opening my files, but as soon as I want to save my work or I have had the program opened longer than 20-30 minutes, Adobe Illustrator crashes. This problem just started yesterday, and a couple of days prior, Adobe suggested that I download the new update, I can't help but wonder if the update has something to do with the problem?
All my other Adobe programs seem to be working fine (i.e. Photoshop, InDesign).Nobody can tell you anything without proper system info or other technical details like crash logs or where for instance you are storing your files.
Working with your Operating System’s Tools | Mylenium's Error Code Database
Mylenium -
Adobe illustrator is crashing almost 10 times per day. i really need to use this application. running osx 10.4.8 and using a powermac g5.
anybody can decipher this?
thanks
lou
heres the crash report:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1" applicationName="Illustrator" applicationVersion="12.0.1" build="5205">
<time year="2006" month="12" day="8" hour="11" minute="18" second="3" />
<user host="hal4s-Computer.local" />
<system platform="macintosh" osversion="10.4.0" ram="2048" machine="Power Macintosh" model="PowerMac7,2" cpuCount="2" cpuFreq="1800000000" busFreq="900000000" />
<crash exception="Unmapped Memory Exception" instruction="81620000">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0xfffeff20" symbolname="objc_msgSendrtp"/>
<stackStatement index="1" address="0x9072efa8" symbolname="_CFURLCreateStringWithFileSystemPath"/>
<stackStatement index="2" address="0x90733074" symbolname="_CFURLGetFileSystemRepresentation"/>
<stackStatement index="3" address="0x9074b548" symbolname="__CFReadBytesFromFile"/>
<stackStatement index="4" address="0x9074b474" symbolname="__CFFileURLCreateDataAndPropertiesFromResource"/>
<stackStatement index="5" address="0x9074b21c" symbolname="_CFURLCreateDataAndPropertiesFromResource"/>
<stackStatement index="6" address="0x90753ef0" symbolname="__loadXMLDomainIfStale"/>
<stackStatement index="7" address="0x9075f794" symbolname="_fetchXMLValue"/>
<stackStatement index="8" address="0x9305a700" symbolname="__ZN9TNavPrefs17GetInvisiblePrefsEv"/>
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</crash>Louis, if you are using CS2 Illustrator, did you delete the problem files that came with the application? If not, here is the fix....
Find the legal.localized folder in 'each' Adobe CS2 application except Acrobat (might be named legal or localized depending on the applictaion. Either delete the contents or the entire folder.
The contents contain legal notices that load at Applictaion start-up. One of the notices contains an embedded corrupt font that conflicts with fonts in your system and causes the application to crash. After this step, fix and repair permissions. If this is the cause, then all should work well after the permissions repair. -
Hi - I remember back in the day...a long time ago, illustrator created a file (some obscure illustrator name) that you would be able to access when illustrator crashed (with some hunting). You could usually find it in the trash or on your desktop somewhere. Does CS3 still do that?
With certain crashes, Illy will save a backup copy to the desktop before going down in flames. That only works when the flames don't reach the "save a backup copy" command first...
In my experience with CS2, about 1 crash in 30 will save a copy. I just got CS3, (yeah, I know...) and I have yet to have a crash that saved a backup.
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