Illustrator crashing, won't update

Illustrator CS6 on Mac 10.9.4 started crashing, tried to update, won't update and now program won't open. Please help ASAP.

Run the cleaner tool and reinstall from scratch.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

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Is there a max size aperture library? Mine is over 800g and crashes, won't update to vault

Is there a max size aperture library? Mine is over 800g and crashes, won't update to vault

yes, all three steps, more than once. (problem started on old computer. continues on new. Lots of HD space. vaults fail to update on various HDs. I just tried a new tack- turned off photostream and FB updates. I'll restart and try again.
During the year, did usual upgrades. Started using scanning software, adobe acrobat, Hazel, Alfred this year. Citrix to call into work network. Cloud storage with Microsoft, iCloud, Snapsugar. Who knows what might have done this!
leonieDF, I just noticed you are in Hamburg. My son just moved to Stuttgart this week (from US) to start grad school in Computational Linguistics. I hope all the computer geeks there are as helpful as you have been! Thanks Mark

Illustrator CS6 won't update.......

I've tried several times to get an answer to this, but no one will answer.
I get an error message saying: "Error log file location: C:\Program Files (x86)\Common Files\Adobe\Installers".
In discussions area, the question doesn't even show up. Maybe this time it will?
Can't find a "Live Chat" button either, anywhere. I got one the first time I went to support page, but wasn't ready for live chat then. Since then, when ready for live chat, it won't pop up and I can't find it.
Thanks.

Hi there! First of all, we apologize for all the trouble you went through to get support!
On to the issue, do you happen to have the error code? From the info you've provided, it seems like something is wrong is the installer.
We'd recommend you to manually download and install the update: http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Windows
Once you've located the error code, this document is a good resource to identiy what actually caused the issue: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
Hope this helps and please let us know how it goes

Premiere Pro CC2014 Crashes, won't update (U44M1P7), cleaner doesn't help, says projects are from newer version

Hi,
Premiere Pro CC2014 (win 8.1) has stopped working for me. I tried to update yesterday but that failed. Nevertheless, I could still work in PP.
Today when opening any project (I worked on them yesterday) I get this:
Premiere Pro Debug Event
Premiere Pro has encountered an error.
[c:\cloudroom\releases\2014.09\shared\mediacore\mediafoundation\api\in (<-at this point the edge of the dialog box is reached)
Then I get a 'Premiere Pro has encountered a serious error'-message end it's game over.
Restarting doesn't help, this keeps on happening.
So, I tried to update again; update still fails
Uninstalled PP CC2014
Used Adobe Cleaner Tool
Reinstalled PP CC2014, I now get a message:
Installation succeeded, but a patch failed
Errors encountered during installation. (U44M1P7)
Start up PP CC2014, try to open a project I worked on yesterday and get a message that it can't open this because it was created with a newer version.
So, I am screwed. I need a solution asap, as in NOW.
I have deadlines to make.
regards
Jan

U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Acrobat Update 8.2.3, Illustrator CS2 won't launch.

Updater updated Acrobat to 8.2.3 this morning, now Illustrator CS2 won't launch. Illustrator crashes during launch - seems to get past initializing plug-ins then.....

@AlllForumMembers: Is this a generic problem experienced by all users who have Acrobat 8 and Ilustrator Cs2? I know someone who has the same combination and it is working well for him.
@amwilke: Does reinstaling CS2 help?

Adobe Illustrator 17.1.0 crashes after recent update

Hi,
Adobe Illustrator 17.1.0 crashes after recent update. I can work some time (maybe half an hour or 10 minutes, or 1 hour) and then it crashes again.
Here is my error:
Process:         Adobe Illustrator [706]
Path:            /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         17.1.0 (17.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd [145]
Responsible:     Adobe Illustrator [706]
User ID:         501
Date/Time:       2014-06-13 14:08:56.167 -0500
OS Version:      Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 4C76A327-D836-AD35-DDEF-55FB707349CD
[long crash log removed... please only send a crash log to a technician, when asked]
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.63)
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD SD0128F, 121.33 GB
Serial ATA Device: APPLE HDD ST1000DM003, 1 TB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: PTK-640
Thunderbolt Bus: iMac, Apple Inc., 23.10
Thank you in advance.
Best Regards,
Volha.

Some Mac links that may help
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

IPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

iPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. See http://support.apple.com/kb/HT1808 for details.
Then you can restore your phone: http://support.apple.com/kb/HT1414

Illustrator crashing after 16.0.1update, 16.0.2 update seems to have fixed it

I am running win7 with latest updates, running Illustrator (64-bit) from CS6 Web and Design Premium Suite.
Illustrator crashed 6 times this week after installing the updates from the end of last week (update 16.0.1). The updates that were released today seem to have fixed it, although I cannot absolutely confirm this.
I have spent the past hour trying to break the software doing the same tasks that caused crashes earlier this week, and then far more extreme tasks then I would ever actually do or need to do, and have not been able to recreate the same crash problems.
I have been using Illustrator for nearly 15 years, it's been very rare that I've ever experienced an illustrator crash like what was happening after the 16.0.1 update. I didn't have time to troubleshoot the issue until today, fortunately the 16.0.2 update seems to have resolved the issue. If the issue returns I will follow up with another post - it's rare though that I find an article that says "I've had this problem, but it looks like you fixed it". Thank you Adobe for the fix.

my apps still dont work =[
new ones i download work but the old ones dont!!
how do i fix this? i dont want to uninstall every single app
and i have tris.. how can i re-download that?! i cant if i take it off
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Illustrator CC won't launch (says it has stopped working)

I just did the update my cloud loader said it needed and now my Illustrator application won't open in Windows. Keeps saying that it has stopped working.

Hi Afwife05,
Can you share the crash dump with me.
The steps to get the crash dump file are:
Open the “Task Manager” when the Adobe Illustrator CC crash window is displayed.
In the Task Manager window right-click on the name/string “Adobe Illustrator CC” and select the option “Create Dump File” in the context menu
It will display a dialog which says that it will create a file “Illustrato.dmp” in your “Temp” folder. Click on OK to create this. Wait for the action to get this completed.
Once the above file gets completed you can have this file by typing “%temp%” in your “Run” window (press “window button + r” on the keyboard). On clicking the enter key the TEMP folder can be opened.
Look there for the file name “Illustrator.dmp” and share it with [email protected] using dropbox.
With Best Regards,
Raghuveer

Illustrator CC won't start: "Can't print the illustration. Disk full error has ocurred while printing"

This is a MBP Yosemite. I've been using Illustrator CC for a while now, no problems.
When I click ok it quits and then a "crash log" appears. It's long, I guess it contains the explanation but I can't figure it out, I uploaded it: Process: Adobe Illustrator [540] Path: /Applicat - Pastebin.com
I've tried the font cache cleaning thing with that "nuke" free tool and then rebooted, but nothing.
Please help!

Hi Larry,
Like I said (and you can see the screenshot, really) the program won't event start. So there's no operation I'm trying to do since illustrator crashes right when is loading itself. Not trying to print anything at all. Not even opening through an *.ai file, just trying to fire up the app itself.
I just tried opening an *.ai file, same outcome.
I have about 20GB of free space right now (i've used AI with far less free space, that's why the error makes no sense to me).
I did not reinstall the app after the update, but I did use it without a problem on Yosemite already.

Adobe Illustrator crash problems

Hey everybody,
Having problems with Illustrator on my MBP. Had an older version for several months (pretty sure it was version 10). Worked OK except for some random crashes every now and again. Then crashes started happening more frequently until I could no longer open the program.
Removed version 10 and tried installing CS2 version of illustrator. Installs fine but I've never been able to open it. Crashes every time during launch. Have tried making a new user and installing it there. Same result. Deleted all Version Cue files I could find and reinstalled. Same result.
Have all the latest updates from Apple including Quicktime 7.1.2
Below is the first part of the crash log (not sure how much of it to copy in). Thanks for any help.
John
Date/Time: 2006-07-21 15:20:21.504 -0700
OS Version: 10.4.7 (Build 8J2135)
Report Version: 4
Command: Adobe Illustrator
Path: /Applications/Adobe Illustrator CS2/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Parent: WindowServer [367]
Rosetta: Yes
Version: 12.0.0 (12.0.0)
PID: 1523
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000007
Thread 0 Crashed:
0 <<00000000>> 0xb56a2f4f 0 + -1251332273
Thread 1:
0 com.adobe.illustrator 0xb81f326b strchr + 72
1 com.adobe.illustrator 0xb818ebf6 pthreadcondwait + 3114
2 com.adobe.illustrator 0xb812ae90 catchexception_raise_stateidentity + 320
3 com.adobe.illustrator 0xb812a3ba CallPPCFunctionAtAddressInt + 175496
4 com.adobe.illustrator 0xb812a2b1 CallPPCFunctionAtAddressInt + 175231
5 com.adobe.illustrator 0xb812af8e catchexception_raise_stateidentity + 574
6 com.adobe.illustrator 0xb81c438c pthread_create + 1124
Thread 2:
0 com.adobe.illustrator 0xb80f80af spinlockwrapper + 84855
1 com.adobe.illustrator 0xb81232a8 CallPPCFunctionAtAddressInt + 146550
2 com.adobe.illustrator 0xb8125d45 CallPPCFunctionAtAddressInt + 157459
3 com.adobe.illustrator 0xb809a35e 0xb8000000 + 631646
Thread 3:
0 com.adobe.illustrator 0xb80f7f5e spinlockwrapper + 84518
1 com.adobe.illustrator 0xb8111088 CallPPCFunctionAtAddressInt + 72278
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 4:
0 com.adobe.illustrator 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.illustrator 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 5:
0 com.adobe.illustrator 0xb80f7eec spinlockwrapper + 84404
1 com.adobe.illustrator 0xb8110eb0 CallPPCFunctionAtAddressInt + 71806
2 com.adobe.illustrator 0xb808192e 0xb8000000 + 530734
3 com.adobe.illustrator 0xb807b116 0xb8000000 + 504086
4 com.adobe.illustrator 0xb808f47a 0xb8000000 + 586874
5 com.adobe.illustrator 0xb80e482c spinlockwrapper + 4852
Thread 0 crashed with i386 Thread State:
eax: 0x00000001 ebx: 0xb80e40d4 ecx:0x82001400 edx: 0xb500bbd4
edi: 0xb827c66c esi: 0xb827c648 ebp:0x8200d380 esp: 0xb7fffabc
ss: 0x0000002f efl: 0x00010293 eip:0xb56a2f4f cs: 0x00000027
ds: 0x0000002f es: 0x0000002f fs:0x00000000 gs: 0x00000037
MacBook Pro 2.0 GHz 1GB DDR2 SDRAM Mac OS X (10.4.7) Macintosh Color Classic

Hi Ken,
Thanks for the suggestion. I did as you said but could not find a process called "translated" in the activity monitor.
Were you having the same type of problem with Illustrator (crashing on startup)?
I should also say that I made another attempt at installing Illustrator CS2 after deleting every Adobe related file on my computer (including Photoshop CS which I had been using without issue).
This improved things a bit in that CS2 no longer crashes immediately as it starts up but instead makes it at least part of the way through the initialization process before crashing (can get it to go all the way through "updating fonts"). But it still never makes it all of the way through start up.
Also, since my last post I've tried opening it after Safe Booting and this doesn't work either (actually it doesn't even get as far as detailed above).
What do you all think? I'm thinking that a clean reinstall of the OS might be the only option left.
John
MacBook Pro 2.0 GHz 1GB DDR2 SDRAM Mac OS X (10.4.6) Macintosh Color Classic

IMac display issues: black icons and folders, doubled up files in finder windows, programs won't update

HELP!
I'm hoping someone can help with my iMac 27" purchased in 2010. From a previous discussion I started a year ago, I have had virtually nothing but trouble with it. After the internal hard drive crashing, I was able to install OS X on an external drive and used it for a good 8 months to drive my iMac and I took it to an expert who has replaced it with a 3tb HDD, but at some point the display has gone crazy. I am not certain if it is hardware, i.e. graphics card or video but I'll describe the symptoms and add some pics to see if anyone has seen this before and knows what the problem may be.
1.     90% of the screen was covered with white with just a portion of the desktop showing through.
        (This happened when I tried to reinstall OS X on the old HDD and the new one, but didn't happen when using OS X install disc)
2.     Files, folders, photos and some icons on the dock go black
3.     Files and photos double up when in Finder. When I'm viewing photos, it shows them but all the previous panes and the photos are jumbled behind the
        photos.
4.     Anything I open in Preview is completely black, but ColourSync Utility opens everything fine.
5.     Programs won't update. They will download onto my iMac but won't update. Some say, because I don't have OS X 10.6.8 others just won't open.
        Including Google Chrome, opens with two tabs open but when I open a third tab the rainbow wheel just turns. Skype won't open just gives a failure
        report.
6.     10.6.8 Update Combo downloads but when I restart the screen is covered in white - as in 1. and I have to reinstall OS X 10.6.2 to get the screen to               clear but then all the above problems continue.
7.     Sometimes videos don't display in Youtube, or the entire page other than the video player is covered in rainbow lines.
8.     Some buttons are blacked out on selection pages, i.e. system preferences, or saving screens
9.     Photos opened in FB go upside down and flicker all over the page as my mouse runs over them.
10.   Photos won't upload into internet editing programs.
I can't find anyone who has had the same issue in all of the discussions I've looked at, but it sounds like I have a video problem, but I wondered if it might be a software problem with flash or something. Or I have something malicious on my computer.
I also have an iphone 5 that faulted with the iTunes and USB icons and won't fix after trying one of those R-Sims, and I wondered if somewhere along the line it may have even had a virus/trojan/malware that has infected my external drive and then my internal drive. A reason I have thought that is because I have used my daughter's MacPro laptop and plugged in my external drive and I noticed the windows in hers were starting to do the same thing.
And on top of all that, my fans didn't work for over a year and I had to place an external fan at the back of the computer or it would overheat and shut down, but after resetting the SMU it started working again, but it is very noisy. I have tried to download SMC Fan Control and although it downloads to the HDD, it won't open.
Sorry its such a long post, I do hope with all of this information someone can help me.
Thanks so much.

HI and Welcome to Apple Discussions...
*Soon after, I installed Quake Wars, L4D 1, 2, Mass Effect 2, Need For Speed: Undercover, Mozilla Firefox and *Sophos Enterprise AV*. Approximately a week after installation, I began to experience malfunctions varying greatly*
Macs get grumpy when running anti virus software. Disable or completely uninstall Sophos A/V and see if that makes a difference. A/V software on a Mac will slow the drive down more and more as time goes on.
Also, check the vendor sites for each 3rd party software you installed to make sure they are compatible with 10.6.x
The "hard reboots" are a result of the system freezing due to incompatible or outdated software.
Carolyn
Message was edited by: Carolyn Samit

Tags won't update

Hello,
I'm a DJ and I use Traktor as my DJ software and iTunes to manage my MP3 collection.
Sometimes when I update a genre i Traktor, iTunes won't update the tag. Sometimes it does. I checked the file in another software, and the change is there, but not in iTunes.
I downloaded a script called "Refresh", but it won't work. I removed the track and re:added it. Same problem.
This happens every 20 MP3s or so, but it's a major problem because I use Smart Playlists and want that genre change to be updated.
Please help me with this problem!
Raffe Bergwall
<Edited by Host>

I know I could always rip them back to my computer and then use a seperate program, but I'd like to fix this problem because it's easier in iTunes
Any reason you do not keep your music in iTunes and update it there?
What will you do when your iPod crashes (it will) and you need to Restore it, therefore deleting everything on it?
I used to be able to update genre tags, however it won't allow me
No idea. Can't say I have seen this before.

Illustrator crashes when trying to save

Hi,
I just posted on this forum a problem about not being able to print. This is a different problem (though maybe they're related).
There's a file I created in Illustrator CS2 (I think) a couple of years ago.
I'm able to open the file in Illy CS5 without any problems, and edit it.
But as soon as I try to save the file (even without having made any changes), Illustrator crashes. It doesn't even get as far as the save options dialog box, it just crashes.
There is no text in this file -- it's just 15 embeded images with a little 3d extrusion.
I'm using CS5.0.1 Middle Eastern version on Windows 7 64-bit Ultimate.
Here's the crash report Windows gives me, if it's of any help:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Illustrator.exe
Application Version: 15.0.1.93
Application Timestamp: 4cd17b3a
Fault Module Name: AGM.dll
Fault Module Version: 4.20.69.9418
Fault Module Timestamp: 4c296457
Exception Code: c0000005
Exception Offset: 00240f9d
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Any help, ideas or suggestions would be much appreciated.
Thanks,
Ariel

If any file you try to save crashes consistently, then take a look at what printer you have selected, and choose another printer, or update the .ppd for your printer.
Otherwise try resetting your preferences by holding down Shift alt Ctrl immediately after booting Ilustrator

Camera raw won't update for Creative Suite CS5 for windows 7

Hello,
After a recent hardware meltdown I have recently reinstalled my CS5 Creative Suite onto a new machine (running windows 7).
For some reason the Adobe Application manager won't update. I keep getting the same error message and getting redirected to redownload the Application manager. I have done this several times and keep getting the same error. I have also tried rebooting numerous times and also installing the updates manually from the Adobe website. Neither have worked
Specifically, I need to update camera raw as I now cant read any of the .ORF files that I have.
Any help would be much appreciated.
Thanks!

I just checked some of the other logs and I found one ending with:
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 51506.7 miliseconds (51.5067 seconds) DTR = 36827.4 KBPS (35.9642 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 0 error(s), 12 warning(s)
WARNING: PayloadPolicyNode.SetAction: IN payload {E5087BCA-6496-47A7-B9C4-B85D1CF062AE} AdobeColorJA CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {D26EEF95-420A-4726-B85D-AFBE752EF526} AdobeColorNA CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {DE99CD25-C87E-499F-AFB8-88D00F0BAEB3} PDF Settings CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {694213D7-1E0E-4C8F-B822-E2E3680C0FCE} Adobe Media Encoder CS5 is required by {F9766AC1-1461-1033-B862-DF8FE1C033BE} Adobe InDesign CS5 Application Base Files but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {6F29BE46-E5F3-4146-8A84-20301E5C985A} AdobeColorEU CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {E5087BCA-6496-47A7-B9C4-B85D1CF062AE} AdobeColorJA CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {D26EEF95-420A-4726-B85D-AFBE752EF526} AdobeColorNA CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {DE99CD25-C87E-499F-AFB8-88D00F0BAEB3} PDF Settings CS5 is required by {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} Adobe Photoshop CS5 Core_x64 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {6F29BE46-E5F3-4146-8A84-20301E5C985A} AdobeColorEU CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {E5087BCA-6496-47A7-B9C4-B85D1CF062AE} AdobeColorJA CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {D26EEF95-420A-4726-B85D-AFBE752EF526} AdobeColorNA CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
WARNING: PayloadPolicyNode.SetAction: IN payload {DE99CD25-C87E-499F-AFB8-88D00F0BAEB3} PDF Settings CS5 is required by {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7} Adobe Illustrator CS5 but isn't free.
Search the same string above to find when the error occured.
Exit Code: 0 - No error
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Does this help at all?

Illustrator crashing, won't update

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