Illustrator CS 5 Mac 10.6.8 launch issue
I am operation CS5 Illustrator on a Mac 10.6.8. Yesterday it was opperating fine but today when I try to open it it opens and then freezes immediately. I tried uninstalling and reinstalling it but the same problem is happening. I took it in to the Apple store and after looking at the program logs said it appears as if it is trying to download and update when it opens but cannot find what it needs which is why it is freezing. How do I fix this?
Danielle,
That is very unfortunate, especially since it had just worked; I suggested the Cleaner Tool with an un/reinstalliation because you had just been through that.
Adobe has started setting up a set of pages for downloading older versions (requiring a licence) here, so far covering (at least) CS6 and CS5.5:
https://helpx.adobe.com/download-install.html
http://www.adobe.com/downloads/other-downloads.html
Until (even) older versions are added, this thread made by staff about downloading the old stuff, with its reference to the Prodesign Tools page is recommended (the last link goes back to CS3):
http://forums.adobe.com/message/5418120#5418120
http://prodesigntools.com/tag/ddl
It is crucial to follow all the initial steps precisely.
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Skydrive for Mac crashes immediately after launch
Skydrive for Mac crashes immediately after launch
Hi and thanks in advance for your help.
Recently when I launch Skydrive on Mac 10.8.3 it quits 2 seconds after launch. If I disconnect the internet connection Skydrive won't quit but the icon remains greyed out and the app waits for internet connection. If I switch to Guest user Skydrive launches properly.
Below are the things I have done but none have solved the problem:
Deleted and reinstalled Skydrive (deleted using Cleanapp)
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Reset PRAM
Repaired permissions
Checked Disk for errors
Removed the Skydrive folder that syncs
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Disabled firewall
Added Skydrive in Firewall Options
Installed the previous version of Skydrive
Temporarily changed all the privileges of the app to Read and Write.
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Process: SkyDrive [604]
Path: /Applications/SkyDrive.app/Contents/MacOS/SkyDrive
Identifier: com.microsoft.skydrive-mac
Version: 17.0 (2004.1119)
Code Type: X86-64 (Native)
Parent Process: launchd [162]
User ID: 501
Date/Time: 2013-04-17 13:25:52.741 +0100
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Crashed Thread: 6 Heartbeat
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff83f4a686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff83f49c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8bda0233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8bda5916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8bda50e2 CFRunLoopRunSpecific + 290
5 com.apple.HIToolbox 0x00007fff8454deb4 RunCurrentEventLoopInMode + 209
6 com.apple.HIToolbox 0x00007fff8454dc52 ReceiveNextEventCommon + 356
7 com.apple.HIToolbox 0x00007fff8454dae3 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff899d6563 _DPSNextEvent + 685
9 com.apple.AppKit 0x00007fff899d5e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
10 com.apple.AppKit 0x00007fff899cd1d3 -[NSApplication run] + 517
11 com.apple.AppKit 0x00007fff89971c06 NSApplicationMain + 869
12 com.microsoft.skydrive-mac 0x00000001064dd197 main + 207
13 com.microsoft.skydrive-mac 0x00000001064d5a34 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff83f4cd16 kevent + 10
1 libdispatch.dylib 0x00007fff85049dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff850499ee _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff83f4c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c242f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c242d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c22d1d1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff83f4c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c242f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c242d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c22d1d1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff83f4c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff8c242f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff8c242d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff8c22d1d1 start_wqthread + 13
Thread 5:: BiciExperienceQueueTimer
0 libsystem_kernel.dylib 0x00007fff83f4a686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff83f49c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8bda0233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8bda5916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8bda50e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x00007fff8d991f5e -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 268
6 com.microsoft.MSCommon 0x000000010657fa6f -[MSTimerThread main:] + 286
7 com.apple.Foundation 0x00007fff8d98ccd2 __NSThread__main__ + 1345
8 libsystem_c.dylib 0x00007fff8c2407a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff8c22d1e1 thread_start + 13
Thread 6 Crashed:: Heartbeat
0 com.microsoft.MSSyncEngine 0x0000000106a128a2 AssertWorker(bool, wchar_t const*, unsigned int, char const*, wchar_t const*, wchar_t const*, ...) + 785
1 com.microsoft.MSSyncEngine 0x00000001069fe1f7 getStrConfigVal(_ConfigFile*, wchar_t const*, wchar_t const*) + 208
2 com.microsoft.MSSyncEngine 0x0000000106a2974a loadGlobalSettings() + 277
3 com.microsoft.MSSyncEngine 0x0000000106a2a163 initClientCore(wchar_t const*) + 118
4 com.microsoft.skydrive-mac 0x00000001064db96c -[coreController heartBeatThread:] + 323
5 com.apple.Foundation 0x00007fff8d98ccd2 __NSThread__main__ + 1345
6 libsystem_c.dylib 0x00007fff8c2407a2 _pthread_start + 327
7 libsystem_c.dylib 0x00007fff8c22d1e1 thread_start + 13
Thread 6 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x000000000000015a rcx: 0x00000000000fc080 rdx: 0x00000000000c62c0
rdi: 0x0000000106e69e00 rsi: 0x0000000000000002 rbp: 0x000000010885a6e0 rsp: 0x0000000108859f70
r8: 0x000000000000000a r9: 0x000000001898ea5b r10: 0x00007fd4f4930f90 r11: 0x00000000ed07f0fe
r12: 0x0000000106b7fa70 r13: 0x0000000000000001 r14: 0x0000000106b73e04 r15: 0x0000000000000001
rip: 0x0000000106a128a2 rfl: 0x0000000000010246 cr2: 0x000000010684b0e9
Logical CPU: 2
Binary Images:
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0x106574000 - 0x1065d0fff +com.microsoft.MSCommon (17.0 - 2004.1119) <A172952E-42F1-3BB6-A208-28EB3C3DC60C> /Applications/SkyDrive.app/Contents/Frameworks/MSCommon.framework/Versions/A/MS Common
0x106615000 - 0x1068baff7 +com.microsoft.MSP2P (17.0 - 2004.1119) <42208214-0648-3110-A4F5-AB5296E9A880> /Applications/SkyDrive.app/Contents/Frameworks/MSP2P.framework/Versions/A/MSP2P
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0x7fff8d653000 - 0x7fff8d696ff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
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0x7fff8d708000 - 0x7fff8d70dfff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff8d70e000 - 0x7fff8d712fff com.apple.IOSurface (86.0.4 - 86.0.4) <26F01CD4-B76B-37A3-989D-66E8140542B3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8d713000 - 0x7fff8d7adfff libvMisc.dylib (380.6) <714336EA-1C0E-3735-B31C-19DFDAAF6221> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff8d7ae000 - 0x7fff8d81bff7 com.apple.datadetectorscore (4.1 - 269.2) <4FD4A7CE-BB00-3AAB-B7AA-AE395D5400EC> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff8d81c000 - 0x7fff8d8baff7 com.apple.ink.framework (10.8.2 - 150) <84B9825C-3822-375F-BE58-A753444FBDE2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x7fff8d8f7000 - 0x7fff8dc54ff7 com.apple.Foundation (6.8 - 945.16) <89BD68FD-72C8-35C1-94C6-3A07F097C50D> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 644
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=175.1M resident=153.8M(88%) swapped_out_or_unallocated=21.3M(12%)
Writable regions: Total=69.7M written=3652K(5%) resident=4224K(6%) swapped_out=0K(0%) unallocated=65.5M(94%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 8K
CG shared images 128K
CoreServices 1904K
MALLOC 41.7M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
STACK GUARD 56.0M
Stack 11.0M
VM_ALLOCATE 16.1M
__DATA 13.6M
__IMAGE 528K
__LINKEDIT 54.6M
__TEXT 120.5M
__UNICODE 544K
mapped file 28.2M
shared memory 308K
=========== =======
TOTAL 345.2MBack up all data.
Quit the application, if it's running.
Triple-click the line below to select it:
~/Library/Containers/com.microsoft.skydrive-mac.
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu. A Finder window should open with a folder selected. If it does, move the selected folder — not just its contents — to the Desktop.
The folder you're moving has a name that begins with "com." It is not the subfolder named "Data" or anything else.
Relaunch the problem application and test. If it works now, delete the folder you moved. Otherwise, quit again, and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:
~/Library/Containers/com.microsoft.SkyDriveLauncher
Caution: If you delete some or all of the contents of the selected folder, but leave the folder itself in place, the application may not launch. Deleting the folder will cause it to be rebuilt automatically. -
Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?
when I launch Photoshop CC, I get an error message
and what exactly is the text of that error message? -
My mac 10.8 does no have the file, com.apple.desktop. plist I wentto lIbrary, preference and look for it and it is not where in my mac. I also launch time machine and file is no where on my Mac. How do I get this file back?
thanksSystem files are hidden by default in Finder now, search for what you want then click the little + button on the top right of the bar that appears when you do a search. A new bar comes up and click the first box (that says "Kind"), change it to "System Files". Then change the box that says "aren't included" to "are included" and your file should show up.
http://osxdaily.com/2009/02/25/show-hidden-files-in-os-x/ -
I am trying to install OS X liam on my Mac. Directions say launch Mac App store, click "redeem; found under quick links. Where is quick links on the Mac App store???
If you're running Mac OS X 10.6.6 or newer, click on the App Store icon in the Dock, go to its homepage if needed, and look at the sidebar on the right.
If you're running an older Mac OS X version, it needs to be updated or upgraded first.
(124500) -
Cut/Paste from Word to Illustrator CS3 for Mac suddenly not working
This issue regards Illustrator CS3 for Mac on a Mac Pro with 6 GB.
Exactly one week ago I created a number of Illustrator files by cutting charts from a Word 2008 document and pasting them into an Illustrator document.
In the past I have dragged the images (or clip art) or simply used Control-C or even Control-X, but by whatever method I opted for, getting the image from Word to Illustrator CS3 has not been a problem.
Yesterday I got a new chart and a request to replace an old image - one that I had created last week on Tuesday by the Drag/Drop or Cut/Paste method. For reasons I can't begin to imagine the process simply won't work now.
I also find that if I simply select text in a Word Document, hit Ctrl-C and then try a Ctrl-V in Illustrator I don't get to see my text pasted in - ONLY if I already have a text block open and the cursor in place will I get to see the text copied over into Illustrator. This is very strange and not at all how things have worked in the past - typically I would see the new Text Object just appear, and then I could move it to wherever I wanted.
I have opened up a number of old files that I know were created with copied text and also opened the associated Word files (earlier versions of Word) and again find that I can't copy text over, or even move images over - even though I clearly could do this before. I have also tried entirely new files - also with no success.
I was at an Apple one-to-one session this morning and they were more than mystified by this. I can Cut and Paste into Adobe Photoshop Elements, but I can't even cut and paste from Adobe Photoshop Elements into Illustrator CS3. I can drag the Photoshop file (from the Finder window) into the Illustrator document and poof - get my image that way, but it's as an image only. If the base image in question is a vector image or something else having a plurality of elements, I can't then select the elements in Illustrator to change their color, delete them, or otherwise play with them.
I have brought up a word document on another Mac system that also has Illustrator CS3 and find that it too can't drag/drop cut/paste between the two applications. At Apple, we did confirm that such ability is operational in the new Illustrator CS4, but none of their store systems still have CS3 to provide yet a third system to test.
I have deleted my Illustrator CS3 preferences, tried flushing the p-ram, and of course run fix and repair permissions - no dice.
My Mac systems update daily and there is nothing in the main update log that shows anything for Adobe or Office (nor do I think there should be). Adobe Update reports that everything is up to date, and I don't see a history file to know what might have changed in the last week. Office also reports fully up to date and happy.
As I can cut and paste the images into an email for Mail and into Photoshop, I am fairly certain that it is NOT a Microsoft Office 2008 issue. The fact that another Mac with Illustrator CS3 also can't cut and paste suggests that is is really not something personal to my main system.
It is almost as if this is some clandestine "update" intended to encourage me to buy Illustrator CS4. Given that I bought Illustrator CS3 less than a year ago, I really am not eager to buy the new version. The greeting on the Adobe Support page that CS3 is no longer the current version and therefore supported was most annoying.
I am really hoping that someone out there has an idea of what to try changing, removing and/or adjusting with respect to Adobe Illustrator CS3.I tried the Select by Path option - can't believe I missed it - and found it made no difference.
I actually uninstalled and reinstalled the whole app. When I tried to simply re-install (can't remember it's exact phrase) it got part way through and then demanded another disk - but I only have one DVD with the application - the extra DVD is for tutorials and it didn't accept that one either. So I restarted that process and chose to completely uninstall. Then reinstalled - hey with only my one disk - gee, just like the first time. And then it seemed to work.
I was not aware of the save as PDF option - but yes I have Adobe Acrobat Pro 9 for Mac so that option is there - and it seems to work too.
There were of course a slue of updates, and I let them all proceed - but even with them all in place the system is fine and I can once again drag and drop / cut and paste things back and forth. I just tried a text block and "The Quick Brown Fox" pasted in with a clipping mask about 10 times the size of the document, but other than that it was ok.
So I have things working again on my primary system. Will try and figure out what's wrong with the other one - but a reinstall might be the easiest game there too. -
Problems Installing Adobe Illustrator CS4 on Mac OS X Yosemite
Hi all,
When trying to install Illustrator CS4 on Mac OS X Yosemite, I receive an error: "required resources are missing."
Previously, I had problems using Illustrator CS4 when I upgraded to Yosemite, due to an error with the plugin "photoshopimport.aip." I had attempted to uninstall Illustrator, but the uninstall also gave me errors. I ultimately used the CC Cleaner Tool to remove Illustrator.
Now, however, I can't reinstall Illustrator CS4 either! I use the version provided on Adobe's website, so it's not a problem with a physical DVD.
Any ideas for potential solutions? Many thanks!I don't have an Adobe installation log, and it's not hidden either. I tried installing Illustrator CS4 again, and I noticed that the install fails while ~80% through an "initializing" step. So, it fails before it even starts to generate an install log! I re-downloaded it and had the same error.
I did notice that I have some errors in the Adobe CC Cleaner Tool when I was removing Illustrator CS4. If you look at my first post, I couldn't use it, or uninstall it, so I simply used the Cleaner Tool to remove it. There are some errors in the Cleaner Tool log, such as this one:
2014-11-02 15:11:19.319 Adobe Creative Cloud Cleaner Tool[1573:8801317] The following session will be removed: bf2f18d647916c8449e4a221e4609a2
2014-11-02 15:11:19.324 Adobe Creative Cloud Cleaner Tool[1573:8801317] Deleting the payload: {78F4C3FA-BE2D-4392-A98A-68A3498E3E94} from the table ribs_payload and other associated tables for payloads
2014-11-02 15:11:19.324 Adobe Creative Cloud Cleaner Tool[1573:8801317] ERROR: Cannot delete the payload due to constraint: {78F4C3FA-BE2D-4392-A98A-68A3498E3E94}
To make things worse, Adobe Support Advisor has been discontinued, which could interpret errors contained in Adobe logs.
I contacted Adobe support via chat, and they simply told me that Illustrator CS4 was not supported for Yosemite, and did not offer any further help or information...
Any other ideas? Or am I simply stuck??
Thanks for all of your advice! -
Keyboard shortcuts not working in Illustrator CC for Mac
I'm having a lot of problems using keyboard shortcuts in Illustrator CC for Mac. They'll will work intermittently. No keyboard issues anywhere else. Is this a bug, or something I can remedy on my end?
I am having the exact same problem and it is really infuriating at times... I just switched from CS6 where I encountered no such problems.
It seems that it usually happens when I switch to Finder or another application and back (altough it may only be Finder). The Illustrator window is still active because I can see Illustrator reacting when I press only CMD or ALT. However all keyboard shortcuts just stop working, for instance CMD+S, or V or any other toolbar shortcuts. To fix it I have to do a mouse click on a tool or menu command or something, and the shortcuts are back for a while...
I am also running Illustrator v.17.0.0 and OS X 10.8.4 on a macbook Pro connected to a Thunderbolt Display and bluetooth mouse/keyboard.
I sure hope this is picked up by Adobe soon, it is really messing with my workflow! -
Illustrator and Indesign shut down immediately after launching!!
Illustrator and Indesign shut down immediately after launching!!
What do I do?!Hi Taranwadikwa,
What operating system are you using? What troubleshooting have you tried already?
- Dave -
Adobe Premiere Pro CS6 (mac) will not completely launch.
After a few weeks idol my Adobe Premiere Pro CS6 (mac) will not completely launch. It tells me a serious error has occurred, it shuts down and the circle continues. I've even reloaded the app and it happens again. I did upgraded to Yosemite but I can't find anyone else having probs with Yosemite. Any ideas. No luck on the adobe site.
>did upgraded to Yosemite
CS6 is about 3 years old... even the latest Cloud versions had to have updates to be compatible... since you have "reloaded" (was that a full uninstall and reinstall?) I have no other suggestions -
Trying to print separation to pdf in Adobe Illustrator CS5 using Mac OS 10.6.7
Is it possible to print separations to pdf in Adobe Illustrator CS5 using Mac OS 10.6.7. Can't seem to make it work. Help.
You should be able to input any size you want into both fields. If not reinstall acrobat or manually assign a correct PPD. System Preferences >>Print & Fax >> Adobe PDF >> Options >> Driver
-
hello i need help for adobe creative cloud...when i launch application adobe cc 2014 for photoshop or illustrator.....the apps launch and i can see the workspace and menu bar for a while and suddenly this application close automatic
Sign in, activation, or connection errors | CS5.5 and later
Mylenium -
Are there any differences between using Adobe Illustrator on a MAC and on a PC?
Hello,
I'm about go enroll in a class specialized for teaching Adobe Illustrator in order to be able to use the program at work. The company that I work at uses Macintosh computers to deal with clerical work and everything, so I would like to know if there are any differences between using Adobe Ilustrator on a MAC and on a PC. The school that offers training teaches two types of classes, where one uses Illustrator on a MAC, and the other one on a PC. The PC class is able to have an earlier start date, which is why I'm sort of leaning towards choosing that class as I need to be able to use the software as soon as possible, but if there are main differences between the interface that will affect my knowledge of using Illustrator on a MAC after I take the class with Windows systems, then I will most likely be waiting for the class teaching in MAC systems.
Thanks in advance for the help!
Oh and another suggestion- should I take the Illustrator class in CS6 or CS5?Reading through the CS5 vs CS6 performance thread, the Mac version seems to have worse performance than Windows version. From a starter's perspective the differences would most likely never be realized. It will take some time to see differences between even CS5 and CS6 other than the visual aspect of course.
Definitely take the CS6 versionso you can say you have it. CS5 is my preferred version, CS6 is garbage with the bugs it has for the type of work I use it for.
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