Illustrator CS3 and CS4 crashes on two different Mac Pro systems

We have two Mac pro systems. Both are running 10.5.6. As of this morning both systems crash when trying to save files from Illustrator CS3 and CS4.
I'm not sure if this started with a corrupted file, and when we tried to work with it on both machines it effected both.
Does anyone have an idea?

Do use TimeMachine for data;
SuperDuper for imaging the system;
Clone the system at least twice: known good backup image and for testing.
Clone or image can be just a sparse image created with Disk Utility.
I would also keep user accounts separate from the system and on 2nd drive.
Rather than reinstall, use alternate systems. You may even need to do what others have learned to, one system for specific task or configuration.
Use different user accounts.
Don't rule out plist or preference settings or corruption.
Normally I use Disk Warrior to keep a system maintained but TechTool Pro (5.01) will do more to check files for integrity and errors, and useful addition.
If I was building a sytem today, I'd probably use 10K WD VelociRaptor or two for system, some scratch drives in stripped RAID for editing and saving work, and then media drive(s). With 3 backup sets of work.
Apple now sells OS X 10.5.6 on DVD, replacing the 10.5.4 (and 10.5.0, shame there is no upgrade program) so they must feel 10.5.6 is gold. Not all software and hardware though does, but Sonnet just posted updates for their SATA Tempo card drivers. When it comes to production, newest and latest is not usually best.

Similar Messages

Premiere CS3 and CS4 Crashes

I'm having trouble with Premiere Pro versions CS3 and CS4 crashing and am not sure why. The problem usually occurs after a few minutes of the program being opened or when we either try to scrub through the timeline or try to capture. It's very frustrating. The machine came installed with CS4 and we have tried to remove and then re-install. We have also tried removing and adding CS3 and have had similar results. Recently we purchased a school license for CS5 although for Premiere we had to install the CS4 version and still have gotten the same results. This was working fine for quite sometime and I can't come up with a resolution to what is causing the problem. Can anyone offer any advice or suggestions on what to look into correct the problem? We are on an XP computer.

>school license
Are you trying to run on or with a network?
Win Server is NOT supported http://forums.adobe.com/thread/851602?tstart=0
Not in a Network environment http://forums.adobe.com/thread/771151?tstart=0
-and not on a "domain" http://forums.adobe.com/thread/858977?tstart=0
And... some links with ideas and lots of reading
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html

Premiere CS3 and CS4 Crashing

I'm having trouble with Premiere Pro versions CS3 and CS4 crashing and am not sure why. The problem usually occurs after a few minutes of the program being opened or when we either try to scrub through the timeline or try to capture. It's very frustrating. The machine came installed with CS4 and we have tried to remove and then re-install. We have also tried removing and adding CS3 and have had similar results. Recently we purchased a school license for CS5 although for Premiere we had to install the CS4 version and still have gotten the same results. This was working fine for quite sometime and I can't come up with a resolution to what is causing the problem. Can anyone offer any advice or suggestions on what to look into correct the problem? We are on an XP computer.

You’ll far more attention in the Premiere Pro forum than you will here.
Bob

CS3 and CS4 Crashes (Open, Save, Randomly)

We have some users at my company that for sometime now have been having issues with all CS3 and CS4 products crashing when doing any sort of work. As the title states, the crashes were on opening, saving, sometimes randomly as well, and even renders in AE would fail.
After many trials and tribulations we finally got an error message that pointed us to something credible. The error message was "After Effects warning: GDI+ not intialized.", this happened on import of .psd file as a composition into AE. I found a thread on some Developers who were expierencing this error in their own programs, and Visual Studio.
http://social.msdn.microsoft.com/forums/en-US/winforms/thread/931580d9-78ff-45d3-949b-0cf6 67d63e48/
This pointed to Turtoise CVS 1.10.1, which convientently we had installed on all our workstations. We updated to the latest version Turtoise CVS (1.10.10) and all of our troubles have gone away. Went from upto a half dozen crashes a day to zero, and even any issues we had with rendering went away.
I am posting this as it took awhile to find the cause of the crashing, and hope that it will helps someone else that this issue has frustrated.
Note: CS2 ran fine with Turtoise CVS 1.10.1

Thanks for the post.

Illustrator CS4 and CS3 crashing on two different mac's - can not save or print

We have two Macs running 10.5.6, with CS4 and CS3 installed. Both systems seem to be crashing today when trying to save, print, etc any file. Some files that were created in CS3 that are older seem to be opening and saving. But anything I know was worked on yesterday are having issues on both systems.
Anyone have any ideas?
I have tried trashing the preferences, and also booting in safe mode and still get crashes.

I just tried an uninstall of Illustrator - then reinstall. Did not work either. Here is the report I am getting if anyone is interested:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x971dc133 CFStringGetCString + 307
1 AdobeAGM 0x0156c7fe AGMInitialize + 1378702
2 AdobeAGM 0x0156d57b AGMInitialize + 1382155
3 AdobeAGM 0x0142da38 AGMInitialize + 72648
4 com.adobe.illustrator 0x00a12d91 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21805
5 com.adobe.illustrator 0x00023973 0x1000 + 141683
6 com.adobe.illustrator 0x0002413c 0x1000 + 143676
7 com.adobe.illustrator 0x0002cd33 0x1000 + 179507
8 com.adobe.illustrator 0x00032a86 0x1000 + 203398
9 com.adobe.illustrator 0x000206b6 0x1000 + 128694
10 com.adobe.illustrator 0x0002099a 0x1000 + 129434
11 com.adobe.illustrator 0x0004d399 0x1000 + 312217
12 com.adobe.illustrator 0x0040c4b8 0x1000 + 4240568
13 com.adobe.illustrator 0x00020cf9 0x1000 + 130297
14 com.adobe.illustrator 0x00021157 0x1000 + 131415
15 com.adobe.illustrator 0x0022890f 0x1000 + 2259215
16 com.adobe.illustrator 0x0022a557 0x1000 + 2266455
17 com.adobe.illustrator 0x00472687 0x1000 + 4658823
18 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
19 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
20 com.adobe.illustrator 0x0027bf0d 0x1000 + 2600717
21 com.adobe.illustrator 0x000a2ad9 0x1000 + 662233
22 com.adobe.illustrator 0x000a24ea 0x1000 + 660714
23 com.adobe.illustrator 0x000a263a 0x1000 + 661050
24 com.apple.AE 0x909df8e7 InvokeAEEventHandlerUPP + 29
25 ...r.plugins.Scripting Support 0x1bc404e6 0x1bc20000 + 132326
26 ...r.plugins.Scripting Support 0x1bcbbdcb PluginMain + 605
27 com.apple.AE 0x909d1648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
28 com.apple.AE 0x909d157e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
29 com.apple.AE 0x909d1425 aeProcessAppleEvent + 177
30 com.apple.HIToolbox 0x937a49a5 AEProcessAppleEvent + 38
31 com.apple.HIToolbox 0x93802e46 AEProcessEvent + 160
32 com.apple.HIToolbox 0x93802d99 HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 219
33 com.apple.HIToolbox 0x9380003a TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 70
34 com.apple.HIToolbox 0x9377a143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
35 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
36 com.apple.HIToolbox 0x937793e2 SendEventToEventTargetWithOptions + 58
37 com.apple.HIToolbox 0x937a7d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
38 com.apple.HIToolbox 0x9377a4fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
39 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
40 com.apple.HIToolbox 0x93795ed2 SendEventToEventTarget + 52
41 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
42 com.apple.HIToolbox 0x9377a143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
43 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
44 com.apple.HIToolbox 0x937793e2 SendEventToEventTargetWithOptions + 58
45 com.apple.HIToolbox 0x937a7d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
46 com.apple.HIToolbox 0x9377a4fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
47 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
48 com.apple.HIToolbox 0x93795ed2 SendEventToEventTarget + 52
49 com.apple.HIToolbox 0x93802b80 ToolboxEventDispatcher + 86
50 com.apple.HIToolbox 0x937ff3da RunApplicationEventLoop + 222
51 com.adobe.illustrator 0x00080f83 0x1000 + 524163
52 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
53 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
54 com.adobe.illustrator 0x00003672 0x1000 + 9842
55 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:
0 libSystem.B.dylib 0x92b3520e semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92b67206 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x92bac539 pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x92b66095 _pthread_start + 321
7 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92b65906 kevent + 10
1 libSystem.B.dylib 0x92b66095 _pthread_start + 321
2 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92b35226 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b671ef _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92b68a73 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x91229dd2 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x91229bb2 TSWaitOnSemaphoreCommon + 422
5 ...ple.CoreServices.CarbonCore 0x9125a9c8 TimerThread + 74
6 libSystem.B.dylib 0x92b66095 _pthread_start + 321
7 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92b3c3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92b66d0d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9124aecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x91229da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9124ab4c MPWaitOnQueue + 208
5 AdobeACE 0x0130a38d 0x12d9000 + 201613
6 AdobeACE 0x01309d85 0x12d9000 + 200069
7 ...ple.CoreServices.CarbonCore 0x912490a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92b66095 _pthread_start + 321
9 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x92b3c3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92b66d0d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9124aecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x91229da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9124ab4c MPWaitOnQueue + 208
5 AdobeACE 0x0130a38d 0x12d9000 + 201613
6 AdobeACE 0x01309d85 0x12d9000 + 200069
7 ...ple.CoreServices.CarbonCore 0x912490a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92b66095 _pthread_start + 321
9 libSystem.B.dylib 0x92b65f52 threa

Programs Illustrator CS3 and InDesign crash when trying to print documents.

I am unable to print any documents created in either program on my HP printer. I've reinstalled the Creative Suite 3 as well as the HP printer. I have tried to update adobe but it says I'm not connected to the internet and I am. I upgraded to system 10.9.4 a while ago. Anyone know what I can do to resolve this.
Thanks Julie53

You will likely get better program help in a program forum
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Same clip, different lengths in CS3 and CS4?

I'm trying to fix a problem I'm having importing my CS3 project into CS4 and I noticed that the clip lengths in the properties windows do not match for my files. For example, if I open my clip in CS3 (where it was originally edited) it shows it this:
File Path: F:TapesTape 24Scene 018 - Ally & Paul Coffee (9).m2t
Type: MPEG Movie
File Size: 365.4 MB
Image Size: 1440 x 1080
Pixel Depth: 1440
Frame Rate: 29.97
Source Audio Format: 48000 Hz - compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00;01;54;14
Average Data Rate: 3.2 MB / second
Pixel Aspect Ratio: 1.333
But in CS4 the properties show up as this:
File Path: F:TapesTape 24Scene 018 - Ally & Paul Coffee (9).m2t
Type: MPEG Movie
File Size: 365.4 MB
Image Size: 1440 x 1080
Pixel Depth: 32
Frame Rate: 29.97
Source Audio Format: 48000 Hz - compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00;01;53;08
Average Data Rate: 3.2 MB / second
Pixel Aspect Ratio: 1.3333
What would cause this discrepancy? I shot at 30f on a Canon XH-A1. My project settings in CS4 are HDV 1080p30. Do I have the wrong settings? How could the same clip be of two different lengths. I'm so confused!
Please respond only if you have a suggestion. I am not looking for comments about how I shouldn't switch programs midstream. I would like some honest help, however!
Thanks!

I've got a couple suggestions.
First would be to see if its a problem with the import or a just a difference in how CS3 and CS4 reads the files. If you import one of .m2t files directly into CS4 and not through importing the project, does it give you the same info as you listed above? (I'm assuming the file info above was derived from importing the project and then looking at the file's info.) If it is correct when independently brought into premiere, then the problem lies with importing a CS3 project and I would suggest trying to unlink then link your media. If there is no difference, then it's something else.
Second suggestion is to export an EDL out of CS3. Then, instead of importing your CS3 project into CS4, import the EDL and see if this resolves your edit points.
One note I've noticed with the EDL's in premiere, they don't import well when generated in framecount mode, but work fine in timecode mode (in CS3 this is just what your timeline time indicator mode is set at, right click the time indicator and set it to Timecode. in CS4 this doesn't work and you have to set the Display Format to Timecode under your Project Settings.)
Good luck.

CS3 and CS4 keeps crashing right after opening and loading. Help!!!! Can't even open a doc!!

I have CS3 and CS4 on my MacBook Pro. Since yesterday each application I try opening crashes right when it finishes loading. ID, PS, IL, FL, ect. I need help!!!!!!!!! I can't get a person on the phone or email to assist me. Do I need to download something to make it work. Was there an update? I've been researching for two days now and I can't figure it out. Have design jobs to finish!!

reset each programs preferences.
use google to see how to do that for each problematic program.

Illustrator CS3 upon launch crashes

Recently, bought an Apple iMac, installed Parallels virtual machine and installed my Windows XP Professional and installed my CS3 Premium. Every program works except Illustrator. It crashes every time I launch it getting the error message..."blah, blah, blah, sorry for the inconvenience...'' and asks to send an error report. I have uninstalled and reinstalled every possible way, downloaded all the updates, and fixed the registry, repeatly and every time it fails.
I have been using CS3 on my HP laptop every since I got it and never had issues. My brother seems to think that my installation disk is scratched and messes up the download. So, basically, it somehow got scratched when I put it on my mac. Could this be an issue or is this something else?
Chris

I find this to be a pretty staggeringly self-righteous and intentionally obtuse response.
Clearly, Adobe does not cease all support for a prior version the second a new version comes out, so we can dispense with the idea immediately that anyone is barred from a service request on one version previous.
You know as well as I do that the major difference between CS3 and CS4 is the change from "CS3" to "CS4" in the title. To me, not entirely justifying of a demand on your part to upgrade.
All of this sidesteps the fact that you miss (intentionally?) the primary point: there's an easy fix to this. Adobe just lets me do a crossgrade. No skin off of anyone's nose.
Clearly, they CAN make me get a fruitless upgrade. And clearly, I COULD have individually researched every single title prior to switch to make absolutely sure it would run perfectly under parallels. But neither of these entirely makes sense.
I'm not demanding that Adobe fix this. I'm simply stating that it would be nice to get a response, and I would prefer that that response was helpful rather than hiding behind a policy which, in this case, makes little sense.
Thanks for the moralizing yet unhelpful response!

Serial Number Issues running CS3 and CS4

I've been waiting 3 days for Adobe customer support to respond to this with no answer... Now it's the weekend and I'm without CS4.
I'm running full versions of CS3 and CS4 Design Premium (The educational versions, only InDesign CS3 is installed) and after running through a bunch of other technical hurdles (files crashing), I had to run the CS3 cleanscript to get InDesign CS3 running. Which it now is. Perfectly.
After getting InDesign CS3 up and running, all of the CS4 programs are asking for a serial number and the one I have no longer works.
Anyone know how this might be fixed without having to wait the entire weekend?

I'm not sure what did the trick, but I tried this, reinstalled everything, and it seems to be working again. Thanks, I don't know if that did the trick, but something did.
A little frustrated with Adobe customer service though, who told me Friday to call in "Monday to Friday", only to find it was Memorial Day yesterday and they were closed! (I'm in Canada, so I took two hours off of work for nothing)

End of Upgrade Cycle for CS3 and CS4... Really Adobe?

As if business wasn't bad enough now I see there will be no upgrade paths past december for CS3 and 4 users. Is this how Adobe plans to keep users away from stopping their upgrades and reducing the number of machines they run Adobe products on? I understand Adobe is not a non-profit and has has to turn a revenue, but the geniuses at Marketing here have made a huge mistake by basically telling their customers that what they have so far will be worth zilch in comes 2013. That arbitrary deadline, is not consider some people who on the east coast are now cash strapped as anyone having to choose between home repairs and other such marvelous stuff and upgrading to CS6 guess what they'll choose. And for the lucky ones not heavily affected by the storms, they will donate to help their community before they will spend money to upgrade perfectly good software.
It wasn't enough that the upgrade path wasn't much of a discount, but in the current economy every penny counts! The choice of stopping support for CS3 and CS4 in my personal opinion an ill-advised move. I personally went from 3 to 4 within a short amount of time... then when 5 came out my budget didn't allow so I needed to wait. The new CS6 isn't direly needed so I decided I'd have to loose some additional "upgrade power" because money need to be directed elsewhere now... but the news that I'd loose all the upgrade power and would have kept on upgrading for nothing it's just ridiculous... and if that's the treatment a customer will have to expect from now on I think I'll use what I have and move to alternatives stopping to personally support Adobe products an rely on licensed copies at work instead. Perhaps Adobe hasn't notices we aren't exactly doing that great in US between the current economical situation, the various setbacks experienced across the country and for the fact that in this particular business most work is often being outsourced out of US these days... I am sure you will have a huge market on the countries where the outsourced work is being sent... as far as I am concerned comes 12/31/2013 I will no longer be an Adobe customer as Adobe is forcing me out of the upgrade cycle and I won't plan to re-enter anytime soon in the coming future... lesson learnt.
Thank you for your time (if any of the marketing gurus will have cared to read this far without laughing and discounting with a "screw those old customers, they should've upgraded earlier" which was basically the content of the email I got this week... pasted below)
Cheers,
tfbkny
Content of email received from Adobe saying last chance to upgrade now or what you got will be worthless in less than a couple months.
Dear Creative Suite customer:
We want to make sure you're aware of an important change to Adobe's upgrade policy that may affect you.
Beginning January 1, 2013, only Creative Suite customers with licenses for CS5 or CS5.5 versions will qualify for upgrade pricing to CS6.
Due to this change, we will only continue offering CS3 and CS4 customers like you special upgrade pricing through December 31, 2012.*
* Owners of CS3 and CS4 individual products and suite editions will be eligible to receive upgrade pricing to CS6 until December 31, 2012. After that date, only customers on CS5 or CS5.5 will qualify for upgrade pricing to CS6.

Adobe doesn't care, they don't have to. I like Phsotoshop and have been using it professionally for 20 years, but lets face it, I wouldnt mind some really good competition from another source. It didnt use to be the only game in town, and doesnt have to remain so.
I could brainstorm how I would want competing software to look like. Pshop is not the easiest workflow possible. Illustrator is clearly deficient to even CorelDraw, and certainly Freehand. I've been meaning to reconnect with CorelDraw. It did some cool things.
Google Chrome is pulling a lot of manoevers software wise and I hope they try to go a little deeper and give Adobe a run for their money on the one program they feel justifies unbelievable gouging. Go investigate Ableton Live if you want to see what a company that cares about its customers is doing, ADOBE. Audition is a JOKE compared to Ableton Live. Thank God we're not powned on the audio side by these suits.
The idea that a company would peddle buggy software, which CS4 was..., although some of that was Apple's fault, is bad, the upgrade prices were ridiculous, and this is the end of the road for me currently. The idea that a company would actively
push away customers is pretty incredible. "But I sent you an email!" Whoops, you gotta pay $1900 for production premium CS6! HAHAHAHAHA. Time for a YT video with my old hard copy box. Sounds like a good idea.
There are too many options on the motion graphics side, and I'll keep a static machine to run Pshop and AE CS4.
The masters of the universe will have theit way, and the rest must bow to their ambivalent greed. At least that's the way they think. It would seem that Adobe and Apple really, really want some upstarts to come up. Maybe $360 for a year to figure out an exit might work. It will be interesting to see if this hits earnings. VERY interesting.

Trouble installing plugins for CS3 and CS4 onto a 32 bit/64 bit PC.

I have two new PCs. They are supposed to run both 32 Bit and 64 Bit programs.
I have CS3 and CS4 32 Bit programs installed on both.
Many of my old faithful plugins have gone on strike or at least a work stoppage!
I can get some of them to install correctly, but some arre just not cooperating.
Is there a workaround for this problem?
I have considered:
1. Creating a partition for Window 7 32 bit, but I am not so technically savvy to be confident that I would do it correctly
2. Buy an older 32 bit machine and install windows 7, but that is getting to the edge of too pricey.
Any suggestions?
I really need some of those plugins! I have built a business around them.

The truth is that you can run Windows 7 and Windows 8, in both 32 and 64-bit versions, without any problem (you have a 64-bit processor). The problem is that Apple only supports a 32-bit Windows 7 version for your Mac. Why? Because Apple wanted to drop the Windows 8 support for the computer you are using.
You can see in this page all the Macs compatible with 64-bit Windows editions > http://support.apple.com/kb/HT1846 As you can see, your Mac isn't supported, so you can only install a 32-bit Windows 7 version with Boot Camp if you want to run Windows correctly.
I told you at the beggining that you can install any 32 or 64-bit Windows 7 and Windows 8 versions on your Mac because your iMac meets the requirements for both editions. However, you need the Boot Camp drivers to make Windows run properly, and here's where Apple has dropped a lot of computers, making them unusable if you install a version that Apple clasifies as unsupported. Sad but that's true

Upgrading Illustrator CS3 to CS4 Premium Suite Upgrade

Hi Guys,
A company I maintain the Computer systems for has got Illustrator CS3 Volume Licensing Version as they bought 5 copies for their graphics design company.
And the went out and bought Adobe CS4 Design Premium Suite Upgrade Retail Version. They have just bought a new computer and went to install CS4 Design Premium Suite Upgrade without any other software installed and it comes up asking for the serial number of the Illustrator CS3 and they enter the key and it comes up invaild key.
Do I need to install Illustrator CS3 on the computer then upgrade to CS4 Design Premium Suite Upgrade.
Thanks
Matthew

AFAIK, you can't upgrade a volume license to a individual license.
You'll need to call Adobe to straighten this out.
Bob

FCE HD 3.5 Crashing at Startup on Two Different Macs

The software started crashing on my Power Mac a couple of days after install. I tried trashing the preferences--but It still crashes again every time I open the application.
Then on the advice from someone on this forum, I trashed everything associated with FCE, Soundtrack, and LIvetype.
Yet the problem persists.
Then we got a brand new iMac last week and installed FCE HD 3.5 (from a different disk) and I am having exactly the same problem.
I am trying not to pull my hair out.
Any help would be much appreciated.

Basically, whenever I click on the application to open it, it will start opening, and then will crash within 5 seconds.
The only way I have found to rid this problem is to trash the preferences folder. Then afterwards, the application will work fine for one editing session. But then the next time I try to launch the application, it starts to crash at start up again. And will crash continually at startup until I trash the preferences again.
This is occuring to me on two different Macs where I have installed FCE 3.5 HD separately using different disks.
Both Macs are purchased within the last year, have tons of RAM, Quicktime Pro, the latest OS etc. etc.
My intuition tells me that it is some kind of FCE software problem, since I am having the exact same problem on two different systems.

New Mac up to CS3 (and CS4)?

Hey, All!
A couple weeks ago, I switched from Windows to Mac. I still like Windows (Vista), but...I'm thrilled with my Mac and OS X (though it's been frustrating learning all the new tiny navigation issues and such! Heh...).
I worked with the Business Rep at a local Apple Store, and I explained to him that this was for running CS3 Master Collection. What I ended up buying was this:
Mac Pro, two quad-core Xeons (8-core), 3.2 GHz, 16 GB of RAM, 2.5 TB of storage, and the GeForce 8800 GT with 512 MB of VRAM.
Then I bought two Gateway XHD3000 HD monitors (2056 x 1600) connected via dual-link DVI.
The sales rep assured me that I did not need two graphics cards, that this would easily power two HD monitors running Photoshop and After Effects.
Well, UPS damaged one of the monitors in transit. Sigh.... The one I'm using now seems lovely and beautiful! I have other issues about calibrating it, but that's a different forum.
Was the sales rep right? Am I going to be happy with this system? Or, and I going to find it's not up to the task and I need to buy a second graphics card? Most of the magazines I've been reading seem to think that one card should be enough too, that a second card is really for 3D applications, which I don't plan on running at the moment (though it would be cool to learn Maya!).
I appreciate any advice or suggestions! Never having used Macs before, I feel completely out of my element, and just starting out with CS3 and such a high-powered workstation--a bit out of my league!
Best regards,
Keith

Adobe applications are effectively equivalent on Windows and MacOS in terms of functionality, performance, and quality. At this particular point, a significant number of MacOS X 10.5.x operating system bugs (acknowledged by Apple) do cause some major CS3 problems. There are a whole fleet of threads about this on the MacIntosh InDesign forum. We are hoping that Apple will resolve these bugs with MacOS 10.5.4 and 10.5.5 releases currently under development (we don't have release dates for these or any guarantees that Apple will indeed fix those bugs for these releases).
In terms of performance, you should expect comparable performance to running the same applications under Windows Vista 64-bit on a comparably-configured Dell 5400 or 7400 workstation - no better, no worse.
With regards to the video card, the 8800 is probably much more than you really need unless you are also doing gaming! I couldn't find out whether it officially supports two 2056x1600 dual-link DVI monitors with 512MB of memory, although I believe it will.
The only area where your configuration probably is non-optimal is disk. You erred on the side of capacity as opposed to performance. Those 300GB 15000rpm SAS (serially-attached SCSI) drives make a tremendous performance difference on either Windows or Mac systems. A Mac Pro system can only support four such drives internally giving you only about 1.2 Terabytes. I would have gone for the high performance 1.2 Terabytes and for archival and backup storage, added some firewire 7200 RPM drives.
Enjoy your new system.
- Dov

Illustrator CS3 and CS4 crashes on two different Mac Pro systems

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