Illustrator (CS3) crashes on save
My marketing guy called me this morning to request my help in diagnosing a problem with his Illustrator. He says he can do his work and get all the way through till he's done with whatever he's working on, and then when he goes to save it, he tells it where he wants it saved (local HDD) and then hits "save." After that, Illustrator acts like it's saving to a temp file, and crashes. This is on a Dell Precision workstation running Windows XP Pro SP3, 32-bit.
I understand from a little bit of research that CS likes to have a dedicated "temporary" partition. We do not have that set up at this time. We did make sure that the progam was fully updated by running the updater. Unfortunately there were no updates available. Any idea what might be causing this? He did say he'd been having some issues with his primary (network) printer earlier, but I printed off a test page this morning with no problems.
Any suggestions?
Thanks!
I understand from a little bit of research that CS likes to have a dedicated "temporary" partition.
It doesn't. AI always uses the system temp folder and that's what FUBARd here. Read this (disk health). Applies even to non-installer stuff.
Mylenium
Similar Messages
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Solved the Illustrator CS3 Crash Error upon saving file on my OS.
I was unable to save any Illustrator file. Upon saving a file Illustrator CS3 crashed and an error message would pop up and windows error reporting service would be launched to report the error and close Illustrator.exe.
Until i found out that i had the "Print Spooler Service" set to manual. I always start this service manually when need to print things. So, when i started this service and did a print from MS Word, and latter on thought to give Adobe Illustrator another try, i created an illustration and click on save and WOW it saved my file without any crashes.
To test this worked fully, i opened an older version .ai file and did some changes and used the save and save as command, both worked.
I am relieved now.
EspartThis one is for all of you who couldn't get the above to work:
I have Windows XP and CS3 Illustrator.
This same problem happened to me in Photoshop. To fix it, I stopped Version Cue from grabbing the "Save As" window before I could save. Here's how:
In Photoshop:
Edit > Preferences > File Handling...
In the last box, uncheck "Enable Version Cue." Problem solved. (I believe this may be turned on during Adobe update, but I am unsure. What I do know is the problem stems entirely from Version Cue.)
The fix for Illustrator is a bit more complex. The same thing happened to me in Illustrator (and it used to save just fine without any changes on my part) but Version Cue was already unchecked. That is why I wound up on this thread.
1) In Illustrator:
Edit > Preferences > File Handling & Clipboard
2) Uncheck "Enable Version Cue" (if it is already unchecked, this is okay, that is how mine was)
3) Go into Windows Explorer (not Internet Explorer)
Program Files > Adobe > Adobe Illustrator CS3 > Support Files > Contents > Windows
4) In this folder is a sub folder called "Version Cue." Rename "Version Cue" to something else like "OLD Version Cue".
5) You can now save files in Illustrator (may require relaunch of Illustrator).
***NOTE***
From one of the above posts I found that to keep from having to kill Illustrator every time it freezes on save (pre-fix) hold down "Alt+F4" to close the invisible "Save as" window that is locking things up.
If the above does not work, try some of the other things I did which I do not believe made a difference, but just in case:
1) Choose a valid, online printer
2) Close other programs
3) Restart your computer
4) Trash the old Illustrator preferences (Documents and Settings > (your login) > Application Data > Adobe > Adobe Illustrator CS3 Settings)
5) When Illustrator freezes, hit "alt" then after hit "enter" then select "Move" from the drop down menu at the top left. Drag a whole bunch without lifting the left click button. Restart Illustrator. Repeat. -
Just a bug I need to iron out. Every time I am saving larger files in Illustrator CS3, the file saves, but Illustrator times out (beach balls for ever) I need to force quit. Ocassionaly illustrator has completely quit when I have saved Large (press ready) PDF files. I am running a MAC Dual PowerPC G5 w 2GB RAM, have minimal fonts open, have minimal programs open. This problem has only started happening since the recent upgrade version (CS3). CS2 works fine with the same files.
Any suggestions??
Cheers in advance.Don't know if this means anything but I noticed something funny, the crash reporter thinks I'm running 10.4.9 but I'm actually on 10.4.10.<br /><br /><system platform="macintosh" osversion="10.4.9" applicationlanguage="en" userlanguage="en" oslanguage="en_US" ram="2048MB" machine="i386" model="MacBookPro1,1" cpuCount="2" cpuFreq="2160MHz" busFreq="664MHz" /><br /> <crash exception="Read Only Memory Exception" instruction="00000000"><br /> <backtrace crashedThread="0"><br /> <thread index="0"><br /> <stackStatement index="0" address="0000000000" symbolname="unknown"/><br /> <stackStatement index="1" address="0x1ee51697" symbolname="_AWS_CUI_GetFileListVersionComments_Internal"/><br /> <stackStatement index="2" address="0x1ee55d52" symbolname="_AWS_CUI_GetFileListVersionComments_Internal"/><br /> <stackStatement index="3" address="0x02e14e60" symbolname="__ZN19MSaveFileDialogBase8DoDialogEPK6IDFilePS0_PlssPK8PMString"/><br /> <stackStatement index="4" address="0x1e63edff" symbolname="_GetPlugIn"/><br /> <stackStatement index="5" address="0x2260c840" symbolname="_GetPlugIn"/><br /> <stackStatement index="6" address="0x1f34c5bd" symbolname="unknown"/><br /> <stackStatement index="7" address="0x1f239002" symbolname="unknown"/><br /> <stackStatement index="8" address="0x1f34af6c" symbolname="unknown"/><br /> <stackStatement index="9" address="0x1e7e3867" symbolname="_GetPlugIn"/><br /> <stackStatement index="10" address="0x1e7d895b" symbolname="unknown"/><br /> <stackStatement index="11" address="0x02e331d7" symbolname="__ZN10MDefaultEH16KeyboardShortcutEP6IEvent"/><br /> <stackStatement index="12" address="0x02e32a5e" symbolname="__ZN10CDefaultEH7KeyDownEP6IEvent"/><br /> <stackStatement index="13" address="0x02e32fe2" symbolname="__ZN10MDefaultEH7KeyDownEP6IEvent"/><br /> <stackStatement index="14" address="0x01c8c055" symbolname="__ZN16CEventDispatcher23DispatchToEventHandlersEP6IEvent"/><br /> <stackStatement index="15" address="0x01c8bca4" symbolname="__ZN16CEventDispatcher13DispatchEventEP6IEventNS0_18SystemHandledStateE"/><br /> <stackStatement index="16" address="0x1ea2dfe9" symbolname="_GetPlugIn"/><br /> <stackStatement index="17" address="0x1ea2c4eb" symbolname="_GetPlugIn"/><br /> <stackStatement index="18" address="0x92de0537" symbolname="__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallR ec"/><br /> <stackStatement index="19" address="0x92ddfbdc" symbolname="__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP1 4HandlerCallRec"/><br /> <stackStatement index="20" address="0x92de6fbc" symbolname="_SendEventToEventTarget"/><br /> <stackStatement index="21" address="0x92de76da" symbolname="__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventR efPv"/><br /> <stackStatement index="22" address="0x92de08ee" symbolname="__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallR ec"/><br /> <stackStatement index="23" address="0x92ddfbdc" symbolname="__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP1 4HandlerCallRec"/><br /> <stackStatement index="24" address="0x92de6fbc" symbolname="_SendEventToEventTarget"/><br /> <stackStatement index="25" address="0x92f0713e" symbolname="_SendTSMEvent"/><br /> <stackStatement index="26" address="0x92f0683a" symbolname="_SendUnicodeTextAEToUnicodeDoc"/><br /> <stackStatement index="27" address="0x92f061b0" symbolname="_TSMKeyEvent"/><br /> <stackStatement index="28" address="0x92eba3b7" symbolname="_TSMProcessRawKeyEvent"/><br /> <stackStatement index="29" address="0x92ddcc7f" symbolname="__ZN13HIApplication12EventHandlerEP25OpaqueEventHandlerCallRefP14OpaqueEventR efPv"/><br /> <stackStatement index="30" address="0x92de0537" symbolname="__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallR ec"/><br /> <stackStatement index="31" address="0x92ddfbdc" symbolname="__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP1 4HandlerCallRec"/><br /> <stackStatement index="32" address="0x92ddfaa1" symbolname="_SendEventToEventTargetWithOptions"/><br /> <stackStatement index="33" address="0x92de7624" symbolname="__Z29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventR efPv"/><br /> <stackStatement index="34" address="0x92de08ee" symbolname="__Z23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallR ec"/><br /> <stackStatement index="35" address="0x92ddfbdc" symbolname="__Z30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP1 4HandlerCallRec"/><br /> <stackStatement index="36" address="0x92de6fbc" symbolname="_SendEventToEventTarget"/><br /> <stackStatement index="37" address="0x1e83f8af" symbolname="unknown"/><br /> <stackStatement index="38" address="0x1e85ccfe" symbolname="_GetPlugIn"/><br /> <stackStatement index="39" address="0x0000277f" symbolname="_main"/><br /> <stackStatement index="40" address="0x000020a2" symbolname="start"/><br /> <stackStatement index="41" address="0x00001fc9" symbolname="start"/><br /> <stackStatement index="42" address="0x00000002" symbolname="unknown"/><br /> </thread>
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Illustrator CS3 crashes when changing locations during save or place. Mac, Yosemite
After updating to Yosemite and fixing the initial problem of not being able to open Illustrator (installing older Java). Illustrator now crashes every time I try to select a location to save a file. If I save without changing the file location it's not an issue. It also crashes when I want to PLACE a file and I try to navigate to the location.
MacBook Pro (2012), OSX 10.10.2 (Yosemite).
Adobe Illustrator CS3 (Yeah, I know).
Changing fonts doesn't seem to be a problem. Large files are OK. It's only when navigating to a location using a drop down menu in the SAVE AS or PLACE dialog box.
Any ideas of what might be wrong?New information: I switched to the adobe dialog format and it fixed my issue. I'm leaving this here in case anyone else runs into this. However, I wouldn't mind finding out why it won't work the the OS dialog.
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Illustrator cs3 crashes when I save on a PC
I am a student and i am working on illustrator cs3 and a couple of days ago, i tried to save my work and the program freezed. Since i didn't have any response form the program i had to end its task. Can somebody help me fix this problem since i have to finish my work for the mid-terms that are coming up very soon?
a.a,
Another suggestion: Preference corruptions create many strange issues.
You may try to Ctrl+Alt+Shift during startup of Illy, or use the instructions in the hint Move the folder.
The former is simpler, the latter is capable of solving more issues, and it reversible so you do not lose your preference settings in vain if it does not work. -
Illustrator CS3 crashes in mac os 10.5.8
hi,
in the last days my illustrator (and photoshop, and Dremaweaver) has been crashing all the time, for no reason (i think!). Someone can help me in this issue? thanks!
below the report:
Process: Adobe Illustrator [394]
Path: /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 13.0.2 (13.0.2)
Code Type: X86 (Native)
Parent Process: launchd [63]
Interval Since Last Report: 18878 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 17543 sec
Per-App Crashes Since Last Report: 2
Date/Time: 2009-11-24 11:48:56.681 -0200
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 2C02A582-5205-4A84-A7AA-BFBAFA793888
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 14
Thread 0:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d0de7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d0eaa8 CFRunLoopRunInMode + 88
4 com.apple.HIToolbox 0x96d642ac RunCurrentEventLoopInMode + 283
5 com.apple.HIToolbox 0x96d640c5 ReceiveNextEventCommon + 374
6 com.apple.HIToolbox 0x96daae0f IsUserStillTracking(MenuSelectData*, unsigned char*) + 493
7 com.apple.HIToolbox 0x96d9407c TrackMenuCommon(MenuSelectData&, unsigned char*) + 3860
8 com.apple.HIToolbox 0x96d8f32b MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 279
9 com.apple.HIToolbox 0x96e1e030 MenuSelect + 104
10 com.apple.HIToolbox 0x96e1df9c HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 92
11 com.apple.HIToolbox 0x96d3c649 HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 173
12 com.apple.HIToolbox 0x96d3c13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
13 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
14 com.apple.HIToolbox 0x96d57ecc SendEventToEventTarget + 52
15 com.apple.HIToolbox 0x96d6a603 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 2579
16 com.apple.HIToolbox 0x96d3c4f6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
17 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
18 com.apple.HIToolbox 0x96d57ecc SendEventToEventTarget + 52
19 com.adobe.illustrator 0x0007c6da 0x1000 + 505562
20 com.apple.HIToolbox 0x96d3c13d DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
21 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
22 com.apple.HIToolbox 0x96d3b3e0 SendEventToEventTargetWithOptions + 58
23 com.apple.HIToolbox 0x96d69d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
24 com.apple.HIToolbox 0x96d3c4f6 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
25 com.apple.HIToolbox 0x96d3b57b SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
26 com.apple.HIToolbox 0x96d57ecc SendEventToEventTarget + 52
27 com.apple.HIToolbox 0x96dc4a6c ToolboxEventDispatcher + 86
28 com.apple.HIToolbox 0x96dc12c2 RunApplicationEventLoop + 222
29 com.adobe.illustrator 0x0007c91f 0x1000 + 506143
30 com.adobe.illustrator 0x000d24d1 0x1000 + 857297
31 com.adobe.illustrator 0x0009df4a 0x1000 + 642890
32 com.adobe.illustrator 0x000035e2 0x1000 + 9698
33 com.adobe.illustrator 0x00003509 0x1000 + 9481
Thread 1:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 ...ple.CoreServices.CarbonCore 0x92c892a3 TS_exception_listener_thread + 155
3 libSystem.B.dylib 0x92fae155 _pthread_start + 321
4 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92f7d2e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92faf2af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92fb0b33 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x90daedbc -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x90daebd0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x90daeb35 -[NSConditionLock lockWhenCondition:] + 69
6 com.adobe.illustrator 0x00906809 0x1000 + 9459721
7 com.adobe.illustrator 0x008b640d 0x1000 + 9131021
8 com.adobe.illustrator 0x00906264 0x1000 + 9458276
9 com.apple.Foundation 0x90d68dfd -[NSThread main] + 45
10 com.apple.Foundation 0x90d689a4 __NSThread__main__ + 308
11 libSystem.B.dylib 0x92fae155 _pthread_start + 321
12 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92f7d2e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92faf2af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92fb0b33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x92c8bcfe TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x92c8bade TSWaitOnSemaphoreCommon + 422
5 ...ple.CoreServices.CarbonCore 0x92cbc9a8 TimerThread + 74
6 libSystem.B.dylib 0x92fae155 _pthread_start + 321
7 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92f8446e __semwait_signal + 10
1 libSystem.B.dylib 0x92faedcd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x92cace7f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x92c8bcd2 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x92cacafc MPWaitOnQueue + 208
5 AdobeACE 0x0134c743 0x131c000 + 198467
6 AdobeACE 0x0134bf71 0x131c000 + 196465
7 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92fae155 _pthread_start + 321
9 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x92f8446e __semwait_signal + 10
1 libSystem.B.dylib 0x92faedcd pthread_cond_wait$UNIX2003 + 73
2 com.apple.ColorSync 0x942413f8 pthreadSemaphoreWait(t_pthreadSemaphore*) + 42
3 com.apple.ColorSync 0x94253d4e CMMConvTask(void*) + 54
4 libSystem.B.dylib 0x92fae155 _pthread_start + 321
5 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x92f7d3a6 mach_wait_until + 10
1 libSystem.B.dylib 0x92ff43ad nanosleep + 314
2 ...or.plugins.Save For Web(AI) 0x1df1a2a3 PowerPlug::Initializer::ReloadInitializers() + 141067
3 ...or.plugins.Save For Web(AI) 0x1df0a6b5 PowerPlug::Initializer::ReloadInitializers() + 76573
4 ...or.plugins.Save For Web(AI) 0x1df1a38d PowerPlug::Initializer::ReloadInitializers() + 141301
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 ...ia.Flash Player.authplaylib 0x2170be83 ExternalPlayer_Initialize + 292947
3 libSystem.B.dylib 0x92fae155 _pthread_start + 321
4 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x92f7d3a6 mach_wait_until + 10
1 libSystem.B.dylib 0x92ff43ad nanosleep + 314
2 ...r.plugins.Scripting Support 0x1bcf1db7 PluginMain + 377533
3 ...r.plugins.Scripting Support 0x1bcf4b81 PluginMain + 389255
4 ...r.plugins.Scripting Support 0x1bcf1ea1 PluginMain + 377767
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d0de7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d0eb04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x931dfe17 TSystemNotificationTask::SystemNotificationTaskProc(void*) + 123
5 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x92fae155 _pthread_start + 321
7 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x92f7d286 mach_msg_trap + 10
1 libSystem.B.dylib 0x92f84a7c mach_msg + 72
2 com.apple.CoreFoundation 0x95d0de7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x95d0eb04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x931dff90 TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
5 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x92fae155 _pthread_start + 321
7 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x92f8446e __semwait_signal + 10
1 libSystem.B.dylib 0x92faedcd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x92cace7f TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x92c8bcd2 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x92cacafc MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x931eaf72 TNodeSyncTask::SyncTaskProc(void*) + 84
6 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x92fae155 _pthread_start + 321
8 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x92fad9c6 kevent + 10
1 libSystem.B.dylib 0x92fae155 _pthread_start + 321
2 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x92fcc6fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x92fae155 _pthread_start + 321
2 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 14 Crashed:
0 com.adobe.illustrator 0x004a88a7 0x1000 + 4880551
1 libstdc++.6.dylib 0x9025510c __gxx_personality_v0 + 1108
2 libstdc++.6.dylib 0x9025506c __gxx_personality_v0 + 948
3 libgcc_s.1.dylib 0x949955ee _Unwind_Backtrace + 270
4 libgcc_s.1.dylib 0x94995a20 _Unwind_Resume + 112
5 com.adobe.versioncue 0x1b3452b4 CommonSymbolsTerminate + 84854
6 com.adobe.versioncue 0x1b337645 CommonSymbolsTerminate + 28423
7 com.adobe.versioncue 0x1b3a46ce 0x1b026000 + 3663566
8 com.adobe.versioncue 0x1b3a5533 0x1b026000 + 3667251
9 com.adobe.versioncue 0x1b33c06f CommonSymbolsTerminate + 47409
10 com.adobe.versioncue 0x1b3a5a06 0x1b026000 + 3668486
11 com.adobe.versioncue 0x1b39a8e4 0x1b026000 + 3623140
12 com.adobe.versioncue 0x1b31063e ARMInitialize + 1767180
13 com.adobe.versioncue 0x1b05fbda 0x1b026000 + 236506
14 com.adobe.versioncue 0x1b3703f7 0x1b026000 + 3449847
15 com.adobe.versioncue 0x1b322bd0 ARMInitialize + 1842334
16 libSystem.B.dylib 0x92fae155 _pthread_start + 321
17 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x92f7d2c2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00b2ba52 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 432710
2 com.adobe.illustrator 0x004f83fd 0x1000 + 5207037
3 com.adobe.illustrator 0x004f8677 0x1000 + 5207671
4 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x92f7d2c2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00b2ba52 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 432710
2 com.adobe.illustrator 0x004f83fd 0x1000 + 5207037
3 com.adobe.illustrator 0x004f8677 0x1000 + 5207671
4 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
5 libSystem.B.dylib 0x92fae155 _pthread_start + 321
6 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x92f7d2e6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92faf2af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92fb0b33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x92c8bcfe TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x92cacafc MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x931ecebc TFolderSizeTask::FolderSizeTaskProc(void*) + 104
6 ...ple.CoreServices.CarbonCore 0x92cab057 PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x92fae155 _pthread_start + 321
8 libSystem.B.dylib 0x92fae012 thread_start + 34
Thread 14 crashed with X86 Thread State (32-bit):
eax: 0x004a88a4 ebx: 0x1b3375a4 ecx: 0x25732850 edx: 0x25732850
edi: 0x00000004 esi: 0x00000000 ebp: 0xb072f9a8 esp: 0xb072f9a8
ss: 0x0000001f efl: 0x00010282 eip: 0x004a88a7 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000000
Binary Images:
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0x1fc8c000 - 0x1fcad024 +com.adobe.illustrator.plugins.StrokeOffset StrokeOffset version 13.0.0 (13.0.2) <e99231f48e3f4366b62cd439521dbdfb> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/StrokeOffset.aip/Contents/MacOS/StrokeOffset
0x1fcba000 - 0x1fce7ffa +com.adobe.illustrator.plugins.SmoothShade Gradient Mesh version 13.0.0 (13.0.2) <8e267088c1ec41028dcd733fc29e76ac> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/SmoothShade.aip/Contents/MacOS/SmoothShade
0x1fcf3000 - 0x1fcf9ffd +com.adobe.illustrator.plugins.Scripts Menu Scripts Menu version 13.0.0 (13.0.2) <fe8916133bee4141b0e8ce5fdd042e09> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Scripts Menu.aip/Contents/MacOS/Scripts Menu
0x1fd7a000 - 0x1fdb2fff +com.adobe.illustrator.plugins.Print Print version 13.0.0 (13.0.2) <c5bde13529004569a32b97da9ec2b648> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Print.aip/Contents/MacOS/Print
0x1fdba000 - 0x1fdbffff +com.adobe.illustrator.plugins.PathSuite PathConstruction Suite version 13.0.0 (13.0.2) <93377986151a41caaa47ab4b2bfae269> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/PathSuite.aip/Contents/MacOS/PathSuite
0x1fe46000 - 0x1fe52feb +com.adobe.illustrator.plugins.Navigator Adobe Navigator Plugin version 13.0.0 (13.0.2) <5697dc3160bd4a18a91d059c7191a929> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Navigator.aip/Contents/MacOS/Navigator
0x1fe66000 - 0x1fe8bfff +com.adobe.illustrator.plugins.LiveBlends Live Blends version 13.0.0 (13.0.2) <89610ce99da34b7cb69bdbef5e39a3d5> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/LiveBlends.aip/Contents/MacOS/LiveBlends
0x1fe8f000 - 0x1febcfdf +com.adobe.illustrator.plugins.Layers Layers Palette version 13.0.0 (13.0.2) <c5355ec4b58c4d7db38436ab54fb4f11> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
0x1fec3000 - 0x1fed8fff +com.adobe.illustrator.plugins.KBSCPlugin Keyboard Shortcuts version 13.0.0 (13.0.2) <121df46410a3417c87aa1735f11cade8> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Keyboard Shortcuts.aip/Contents/MacOS/KBSCPlugin
0x1fedf000 - 0x1fee0fff +com.adobe.illustrator.plugins.FlattenS Flatten Suite version 13.0.0 (13.0.2) <a26b63a00077422f9bdc6d3f32204969> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/FlattenS.aip/Contents/MacOS/FlattenS
0x1fee4000 - 0x1ff0dfff +com.adobe.illustrator.plugins.FlatteningPreview Flattening Preview version 13.0.0 (13.0.2) <e0f99ddb24074a418303f48dee86ceb2> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/FlatteningPreview.aip/Contents/MacOS/Flatteni ngPreview
0x1ff1b000 - 0x1ff20fff +com.adobe.illustrator.plugins.FileClipboardPref FileClipboardPref version 13.0.0 (13.0.2) <8289834a698743fca9073b87517aff18> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/FileClipboardPref.aip/Contents/MacOS/FileClip boardPref
0x1ff24000 - 0x1ffc8fec +com.adobe.illustrator.plugins.ColorHarmony ColorHarmony version 13.0.0 (13.0.2) <960c9636e4d94729b8218b95f5399d74> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/ColorHarmony.aip/Contents/MacOS/ColorHarmony
0x1ffe5000 - 0x20044fca +com.adobe.illustrator.plugins.CharParaStyles CharParaStyles version 13.0.0 (13.0.2) <6271a46fbb464b01aeafdb86b2b5606c> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
0x20059000 - 0x20096ff8 +com.adobe.illustrator.plugins.ArtStyle Art Style version 13.0.0 (13.0.2) <b1fe9063d1db457d949658b84f256ff2> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
0x200a1000 - 0x200d0ff6 +com.adobe.illustrator.plugins.AltGlyphPal AdobeAltGlyphPalette version 13.0.0 (13.0.2) <17801061f6cd46f5828410ec2cca93da> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/AltGlyphPal.aip/Contents/MacOS/AltGlyphPal
0x200f0000 - 0x200ffffe +com.adobe.illustrator.plugins.Align AdobeAlignObjects version 13.0.0 (13.0.2) <7b218bca572d4202a7fd111d2ee03446> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Align.aip/Contents/MacOS/Align
0x20103000 - 0x2013afff +com.adobe.illustrator.plugins.ActionPalette Action Palette version 13.0.0 (13.0.2) <bbb31959a0524c9a99e5fafb9386e4e1> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/Action Panel.aip/Contents/MacOS/ActionPalette
0x20144000 - 0x2028bfff +com.adobe.illustrator.plugins.3D 3D version 13.0.0 (13.0.2) <64932f50e04343f2bbb09ea0ca95056f> /Applications/Adobe Illustrator CS3/Plug-ins.localized/Extensions.localized/3D.aip/Contents/MacOS/3D
0x202e4000 - 0x20372fe1 +com.adobe.illustrator.plugins.PDF Format PDF Format version 13.0.0 (13.0.2) <37dd3bb09b2b4b7096d71a1a51ec6e44> /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Required/PDF Format.aip/Contents/MacOS/PDF Format
0x2039f000 - 0x203e3fef +ADMEveParserCarbon ??? (???) <ff198d19d5754c3f8a8008f440813627> /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Required/ADMEveParserCarbon.bundle/Contents/MacOS/ADMEveParserCarbon
0x21123000 - 0x21142fed com.apple.audio.CoreAudioKit 1.5 (1.5) <82f2e52c502db7f3b32349a54209a0fe> /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x21300000 - 0x218a7fd7 +com.macromedia.Flash Player.authplaylib 9.0.43.0 (1.0.4f43) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Resources/AuthPlayLib.bundle/Conte nts/MacOS/AuthPlayLib
0x22f1c000 - 0x22f51fd3 +com.adobe.epic adobe_epic 2.0.1.1082 (2.0.1.1082) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/adobe_epic.framework/adobe_epic
0x22f7e000 - 0x22f8afe3 +com.adobe.epic adobe_eula 2.0.1.1082 (2.0.1.1082) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/Frameworks/adobe_eula.framework/adobe_eula
0x22fbc000 - 0x22fcafc5 +com.adobe.epic adobe_personalization 2.0.1.1082 (2.0.1.1082) /Applications/Adobe Illustrator CS3/Adobe Illustrator.app/Contents/FHey kbroch,
Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]].
There is also a lot of useful stuff in the [https://support.mozilla.org/en-US/kb/Firefox-not-start Firefox won't start] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well.
Hopefully this helps! -
CS3 crashes on save in Windows 7
Illustrator CS3 was working fine for about 2 weeks on Windows 7 and then randomly started crashing when I would try to save. I installed the latest update and it started working again for about 2 days, but has started crashing again, but only when I try to save (normal, save-as, using shortcuts or menus). I reboot, hard shutdown, etc to no avail. Any ideas/ solutions?
Thanks,
SpencerOne of these three may help, Spencer:
http://support.microsoft.com/kb/2000007
Move the folder (deleting was not enough)
Change your default printer to a local printer or to Acrobat (Distiller)
Each of them has solved seemingly identical issues with CS3/CS4 in the past. -
Illustrator CS3 crashes at launch (Mac OS 10.6.8)
Hello everyone,
Can somebody please help me out from this.
I'm using Illustrator CS3 on Mac 10.6.8. As I remember, I had installed some new fonts which I doubt it may have caused the error. I tried removing the User>Library>Preferences>Illustrator Settings folder. Plus I validated all the fonts including the new fonts on FontBook. Still negative. So I can't figure out what's the actual cause and how to troubleshoot it.code,
Item 11) in 5) in the list below is about font cashes; item 1) is about moving fonts (Illy may reject fonts that go through validation). You may also try to move preferences/folders as described in 4). 6) may be needed.
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
External media: It is always recommended here to open/save from/to own hard disk, and to copy from/to networks and removable media. You may be lucky (for a while), but the chances of file corruption and other unpleasantnesses are immensely greater when you use anything but the harddisk, and it is better to be safe than sorry.
In addition to the (far greater) risk of file corruption, some issues are mentioned here:
http://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html -
Illustrator CC Crashes on Save, Why?
Illustrator CC crashes upon saving using OS X 10.75 on a Mac, with Dual Core Intel Xeon processor and 5 MB of memory. Tahoma and Verdana fonts are intalled. Why is this happening? Any help would be appreciated. We cannot save a crash log, because the computer freezes, and we have to restart!
Hi Monika,
We are saving the files to a Mac Time Capsule, but we have tried saving to
the desktop as well, and the result is the same.
This happens to most files. We had one file we were able to save today, but
on occasion, we can save a file once, and then it crashes the second time
you try to save.
New and old files have been tested with the same result.
We have a printer on our network, and it is turned on.
There are no plugins installed.
There are no fonts in the file. We have tried saving even a blank document,
or just a square with the same result.
The Mac with the problem is one of three in our office. Illustrator CC is
running on all three. The other two can save without a problem. They are
both running OS X Mavericks, however Illustrator runs extremely slow as
compared to the Illustrator 4 we were running previously. All have Suitcase
Fusion 5.
Thanks,
Julie Walker | Creative Director
30600 Northwestern Hwy.
Suite 201
Farmington Hills, MI 48334
248.539.7880
Fax: 248.539.8016
www.fcgraphics.biz -
Illustrator CS3 crashes when trying to place an item
I'm running CS3 on an iMac running OS 10.5.8.
Just recently (the past few days) my Illustrator has been crashing when I attempt to place a file. I've attempted to place a variety of files (.jpg, .eps, .PSD) and usually Illustrator would crash after selecting the file to be placed. Now it is crashing upon selecting 'Place' from the 'File' menu.
I attempted this fix (http://kb2.adobe.com/cps/402/kb402521.html) and it did not resolve the issue. I also checked to see if possible it was trying to open a directory that no longer exists when I choose 'Place' from the 'File' menu, but that also is not the issue.
Any input on what could be wrong? Thank you!Thank you for that link! While none of the 'technical' suggestions worked (replacing files in the Version Cue folders in Library/Application Support) a lower-tech solution has seemed to work. Simple disable Version Cue in the preferences panel of Illustrator (I'm not using it anyway). So far so good! Who would have known such a low-tech solution would work!
Thanks again & I'll report if this seems to be a permanent solution or not. I just find it strange that Illustrator just started behaving this way when I don't believe Adobe Updater has updated my CS3 in over a month. -
Illustrator CS3 crashes on load.
Hi,
I've been using my Adobe Creative Suite CS3 student edition for a while now both on an old mac and my new one. Everything was working fine until I updated when prompted. The update seemed to encounter a problem on Illustrator and after a while it skipped onto the rest of the updates. Now when I try to open Illustrator it crashes just after the 'Open Recent' and 'Create New' option box appears. I've tried running software update to see if I could get the update to load properly but it doesn't appear to be there.
Is there a way I can fix this?
update
I downloaded a patch from Adobe Support that updated illustrator and allowed me to open it. However, when I start up the program, I lose my desktop settings and my background goes blue. I know this is a minor problem, but is there a way of fixing it?Hi,
I tried trashing the preferences from the illustrator cs settings folder, but got no luck.
I haven't downloaded anything from adobe support because I wasn't sure what would help me, because I'm running CS3 not CS5. What is a manual installer package and how do I find the right one?
Thanks for your help. -
Illustrator CS3 crashes after Yosemite upgrade
I have just upgraded to Yosemite on my 2010 Mac book pro. Everything seems to be running ok, slightly slower but ok, the main issue I have is that Adobe Illustrator CS3 has stopped working. The rest of the Adobe creative suite works fine - Photoshop, Indesign etc but not illustrator. When I first launched the app after the upgrade I was asked to install a Java upgrade which I did, I then re-launched Illustrator, and it tried to update, but a message came up stating - could not connect to internet...no internet connection, the initialising window opened and looked like it was going to work but it froze and I had to force quit. Now it doesn't get passed the initialising window and just doesn't open. I have cleaned the font cache and I have started my Mac in safe mode, illustrator works in this mode, but when I start up again as normal it still doesn't work there. I have tried to find the preference file in users so I can delete it but I can't find this file and not really sure if this is what I need to do to get it working anyway! I have reinstalled the Java update but this has not helped. Sadly I don't have the installation discs so am unable to uninstall and then re-install the Adobe Suite. If anyone can give me help I would be very grateful! Just now I am very frustrated and wish I had never upgraded! Thanks in advance, and thanks for taking the time to read my post.
Found a solution and posted it here: https://forums.adobe.com/thread/1610653?sr=stream
I also had problems with Adobe Illustrator CS3 and Yosemite. After the upgrade I installed Java for OS X 2014-001, as suggested by others. This seemed to work (sometimes) but when I opened Illustrator for the 2nd time it failed to open. Illustrator opened without crashing, but it did not show any menus, if I opened an .ai file the file did load and show on the screen, but I could not click on the window (unresponsive). Essentially this made Illustrator useless. I tried the following:
Re-installation
Install Java for OS X 2014-001
Cleaning font cache
Checking permissions
Installing other versions of Java (both JRE and JDK)
Nothing seemed to help. Until finally 15 minutes ago I found the solution by accident:
Open System Preferences > Java
Wait for the Java Control Panel to load
Open Adobe Illustrator (while keeping the Java Control Panel window open)
You can also make a launcher with AppleScript to automate the process:
tell application "System Preferences"
activate
set current pane to pane "Java"
end tell
tell application "System Events"
repeat until exists process "Java Control Panel"
delay 1
end repeat
quit
end tell
delay 2
tell application "Adobe Illustrator"
activate
end tell
tell application "System Preferences" to close every window
do shell script "killall java" -
Photoshop CS3 crashes on "save as" command
Hi all,
I'm running Photoshop CS 3 edition on Leopard. Photoshop crashes every time I try to "save as". Has anyone else experienced this issue? I have 2 gigs of ram on a new iMac.
Thanks,
JohnI too am having the same issue with Photoshop CS3 crashing everytime I SAVE or SAVE AS, and when I choose File>open while the programs is running.
I am running
Mac OS X 10.4.11
Mac Book Pro 2.33 GHz Intel Core 2 Duo
2GB RAM
I had been running the program successfully for over six months until a couple days ago.
I have verified/repaired permissions, reinstalled the entire Creative Suite, trashed preferences and reduced memory usage all with no luck. -
Illustrator CS3 won't save ai files
I have Illustrator CS3 on Windows Vista Home on Dell Inspiron 530/530s
I have had this software for quite a while, but just recently it has stopped allowing me to save as an ai file. I can save in any other format just fine.
I have searched the web on this and tried every fix I saw, none of which worked. The most recent file is tiny, no fonts, 2 color! I was able to take it into Corel and save it as an ai and open it in Illustrator, but it would not resave in illustrator.
I have tried saving to desktop, checked print spooling was on auto (it was) etc. etc. I did buy 2 new HP printers recently. One is a laser P1515n, and the other a ink jet Photosmart C4680. Beyond that, nothing has changed.
This is a huge issue for me, and is causing down time trying to find an answer while being unproductive. HELP!?!~That did not help
Barbara Curtis
herbstone design, llc
phone and fax: 609.466.2124
mobile: 609.439.9070
www.herbstone.com (http://www.herbstone.com/)
In a message dated 3/17/2010 3:53:32 A.M. Eastern Daylight Time,
[email protected] writes:
Try launching the application by right-clicking the Illustrator.exe and
then choosing 'Run as Administrator". See if that helps.
- Neeraj -
Photoshop CS3 crashing on Save for Web & Devices
I'm having a problem with Photoshop CS3 crashing every time I use the "Save for Web & Devices" option. It allows me to open the dialog box and configure my file, but as soon as I click Save, it crashes. Has anyone else had this issue and if so, how did you resolve it?
Then manually remove the prefs by reading this:
http://forums.adobe.com/thread/375776?tstart=0
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