Illustrator CS3 crashing when opening file

Whenever I open any AI file the file instantly closes before I can do anything to it.
It started when I was working on a project and tried to save it and it said "an unknown error has occured" and I'm pretty sure its because I had the Zune software open and Zune and AI don't get along
So I lost all of my work, but now I can't even open what I already had done because it crashes
I heard that fonts can cause this issue, I worked on my project on a Mac with different fonts then transfered it over to my PC and of course it couldn't find them so it just replaced them with a font that my PC knew
could this relate to anything?
What can I do so that AI will be able to open my files? thank you!

Jet,
Have you tried creating a new document and placing the troublesome file in it (ticking Paste Remembers Layers in the Layers flyout options)?
Otherwise, you may try to Move the folder or look at the Other options

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