Illustrator CS3 Hide/show Extensions

Setting 'show all extensions' in Finder preferences DOES NOT deselect Hide Extensions in window when saving files Illustrator CS3 (an maybe other CS3 apps).
Bug has been submitted to Adobe. (I'm sure it ain't the only one.)
Mac MBP OS10.5.4
:>) Ron

Well, I suspect CS4 will address the issue. CS3 is fine with OS10.4.11, but the extension thing pops up under OS10.5. I think it's just a matter of what came first the chicken or the egg.

Similar Messages

Illustrator cs3 will not show placed .psd files

I changed my computer to a vista based operating system and installed my creative suite 3. Everything was working fine but recently I am having challenges getting illustrator cs3 to show placed .PSD files. They appear to import but do not display. Any suggestions on how to fix this issue would be helpful. I already tried a repair/reinstall of illustrator but that did not work. I can place .psd images into In Design so I am not sure why illutrator is not allowing .PSD files to import and display.

Harron K. Appleman wrote:
Did you upgrade to 64-bit Vista by any chance?
Are your PSD images 16-bit by any chance?
The problem with this scenario is that since Illustrator, any version does not support 16 bit psd files and CS 3 and 4 will place the file anyway but give you a notice that it is placing it as 8 bit. So unless there is something about Vista XP or W7 64 bit that prevents Illustrator fro converting then that is probably not the issue. And though the warning says it flattens it will preserve a transparent background.
So it might be a different issue.

Adobe Illustrator CS3 Quits Unexpectedly

I have Installed Adobe CS3 Standard Edition on tiger and was working fine. After i upgraded to leopard, Adobe Illustrator CS3 Quits showing a Dialog "The Software Quit Unexpetedly".
It keeps on quiting and i cant work on illustrator now.
Please help!!
Message was edited by: Vick-mac

Have you tried Uninstalling CS3 and reinstalling it?
Go to:
Mac HD -> Applications -> Utilities -> Adobe Installers -> Add or Remove Adobe...
Then reinstall it from your disk or disk image.

Image size is not showing correct in Link Information in Illustrator CS3

Hi Guys,
I am using Mac OS 10.4.11 and Adobe CS3. I have a problem in Illustrator CS3. Let me explain what is that....
If I place a link in illustrator which is having PMS colors then some times illustrator is showing wrong image size in Link information panle. Please see the link. That link was already placed 100%. But sill it is showing 24%. Do some one have solution for this. If you have pleas let me know...
regards
HARI

Hi Neeraj
If I remove clipping path then it is showing 100%. But I did not get one thing, I have another image which is having clipping path and spot colors. If I place that image in Illustrator, Image size is showing 100%. There is no error in that file. So I think, this is not about clipping path, some other reason could be there.... If you want I'll give that image which is having clipping path and spot channels.
Thanks for the reply....
HARI

Gradient doesn't show up in illustrator CS3 from PDF

Hallo,
In the last week I got 2 different PDF files I opened in Illustrator CS3, and the gradient object wasn't showing at all. I checked the transparency, it's 100%.
Both files were made in InDesign CS4. When I open the PDF in Acrobat Reader, It's showing the gradient.
Anyone who has a solution for this problem?

Both files were made in InDesign CS4.
ID gradients or not the same as AI, even more so, since even the AI gradient tool has considerably changed in CS4. The PDF probably shows the flattened version, but since there is no native AI data, there is nothing to reconstruct an editable gradient or blend to get the same in AI. Nothing you can do. you may get it to import as a bitmap by running it through Acrobat's flattening, but that is as good as it gets IMO.
Mylenium

Finder Preferences Advanced show/hide filename extensions

Hi all,
When I go to Finder Preferences Advanced and uncheck the Show all filename extensions I expect not to see file extensions thereafter, but this doesn't happen.
I've restarted, but still no joy.
Any ideas,please?
Thanks in advance

rains33 wrote:
Hi all,
When I go to Finder Preferences Advanced and uncheck the Show all filename extensions I expect not to see file extensions thereafter,
no, that's not quite how it works. when you uncheck that option it will hide some extensions but not all. I don't know how it decides which type of extensions to keep showing. it always shows .jpg extensions for some strange reason for example. if this happens you pretty much have to hide extensions on files individually using the "get info" panel. there is no automated way to hide all extensions on all files. it makes sense in some situatuions like for files with multiple extensions (e.g. all plists) but I can't think of a good reason why jpg files won't hide extensions automatically.
but this doesn't happen.
I've restarted, but still no joy.
Any ideas,please?
Thanks in advance

Illustrator CS3 - Cant export vector to photoshop + Cant save file with .ai extension

Salutations!
I try to copy a vector image over to photoshop (CS3) and I get an error message. I also try to save an Illustrator (CS3) image as an .AI file and I am not allowed to do so. This just started yesterday! How can I fix this?

Hello Shadzilla,
Try to open the vector file from Photoshop.
Do you know what program was used to create the "Vector Image"?

Can't open EPS files in Illustrator CS3 since installing CS6

I'm on Windows 7, and need to be able to open .eps files with Illustrator CS3. Since installing CS6 yesterday I'm no longer able to associate EPS files with Illustrator CS3. When I right click an eps and go to "open with", only Illustrator CS6 is listed. When I "choose default program", only Illustrator CS6 is listed. If I "browse" and manually select the Illustrator CS3 executable, it still defaults to CS6. Using the same process with .ai files works fine, there is no issue. However these .eps files are not behaving like .ai files. If anyone could suggest a solution to my problem I would be very grateful.
EDIT:
Also, attempting to set the default program through the "set associations" control panel doesn't work, after selecting the Illustator CS3 executable it still shows up as CS6.

Some research solved my issue. Need to create a registry entry for Illustrator CS3 (v13) in the eps file extension section of the windows 7 registry.
1. Navigate to:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eps\OpenWit hProgids
2. Create a new "binary value" key called "Adobe.Illustrator.13" (leave the value blank).
That's it. CS3 is now a valid choice for eps files. Hope this helps anyone who has the same issue.

Illustrator CS3 13.0.2 update failed to install

Received an automatic update. When I clicked to install, the update returned this message:
Installation Incomplete
Adobe Illustrator CS3 13.0.2 update failed to install
The update cannot be applied to the product.
Say what?
I'm at Illustrator CS3 13.0.1. First time an CS3 update dug in its heels and sneered back at me.
Anybody got a clue about this? Bad update?

Ok, guys. This is going to be a bit loose, but may help. It is how I got a failed CS3 update to install. I think but am not sure that the install initially failed due to inadequate free space on one of the relevant partitions. I then believe but am not sure that the retract procedure, which is pretty good in general, messed up the registry 'slightly'.
- first, the 'this installation failed' was driving me insane, of course. So finally I tracked down that there are logs, and where they are. Translating from a German XP, you will find those logs in: C:\Documents and Settings\YourLoginName\Applications Data\Adobe\PatcherLogs. There's one for each of your CS3 applications, and they are in text, so open the one matching your trouble.
- these logs get huge, if you've made multiple tries, as they contain every detail. Search for the word ERROR and you will probably find the point of trouble. Time and date stamps may help to locate an episode. There is also a phrase "Patching fails, Rolling back the changes done by the patcher..." which you can look for, which shows just after the original ERROR. There's another message (improperly?) marked ERROR just after, which comments 'Set status to rollback'.
- Ok, now you can see Adobe's idea why the patcher failed. In my case, it said: "Access denied to the registry key: DeviceCentral.advs\shell\Open\command".
- Well, in Microspeak that is probably pretty clear, to someone. I went looking for that key using Regedit search, helped by the cue a few lines above in the log saying "Regsirty Hive: HKCR". Presumably they meant 'Registry'.
- Obligatory message right now. If you have a log like this, and don't grok the Registry well, and know what you want to do about backups, etc., you should stop before even opening Regedit. Get someone who is very dependable and knowledgeable to do a fix for you. Have complete full reinstall backups. Etc.. Better safe than having to reinstall windows from a wiped disk, all your applications, recover all your precious data from right now where you crashed it, etc.. That valuable client project...
- Anyway, you would know what to do about the one or two key permissions if you are qualified, so would do that. In my case it was two keys which had had their owner (me) permissions completely removed.
- I mention and explain this detail so Adobe can explain it to their likely installer-builders, who seem somehow very likely to be outsourced and offshore. I have directed such groups, and don't envy the process. But something about the unwind procedure I think broke those permissions. And something about the patch procedure didn't preflight to assure there was enough disk space before getting in deep, which is the preventative side of the problem, or so I think. But I think both sides of the problem need to get fixed, unless the unwind failure might have been in an inability to write the registry.
- I will refrain from comments I made at the time which show my length of service ;)
- with all this buried under the layers of 'Automatic updater' activity which really hid any clues, I have to wonder why Adobe doesn't have some method for extracting the failure at least from logs, so this could be given to the support techs.
- I am also wondering just when and if I will truncate that log. After 5 or so tries getting to the root of issue, I now have just one of the logs at the 33MB point...
- all this was about something I will probably not use, or much besides prototyping something for a product design, Device Central. But it is very annoying, not to say concerning about futures of a big expensive and very useful package, CS3, to have repeated big failures in the update mechanism. Good to have run it to ground. And I don't do tech stuff for a long time, which shows the level of concern this caused.
- So, Adobe, please make a better situation for your many and varied 'users'. Thank you.
A nice holiday season to all, long may it last you (into Asian new year).

Adobe Illustrator CS3: Fatal error during installation

Hello,
I just bought the AI CS3. It installed OK on my friend's laptop (windows). However, when I clicked the big button in the installation:
"Install Adobe Illustrator CS3"
A window showed:
Initializing Adobe Illustrator...
Then I got a message:
"Setup has encountered an error and cannot continue. Contact Adobe customer Support for assistance. Fatal error during installation".
I've tried several times. My computer meets all the requirements (it's a really new and faster PC). And there's no old versions of AI on it yet.
Can anyone help? Thanks!!!

Do you have any other Adobe products on your computer? When I installed CS3 on my Mac, I kept getting failures. After contacting Adobe, they told me I had to delete ALL other Adobe products -- including Flash and Adobe Reader. Plus, I had to do searches and delete any support files associated with them. It took hours!

Snow Leopard prints pdf in other colors than the Illustrator CS3 design

2 days ago I installed Snow Leopard. Yesterday I tried to print an Adobe Illustrator CS3 document that I made into a PDF. My logo which is gradient aqua and yellow prints grey, black and red. It appears fine on the screen and prints fine as an AI document. I emailed the document to my husband as a PDF and he also just installed Snow Leopard. The email pdf shows the proper colors but it prints in the same weird grey, black, red for him as well. All our old documents from years back which have my logo print in this wrong color combo. I spoke to Apple today and I printed a random Safari photo doc ( a zedonk, zebra donkey, check her out)! saved as a PDF in the proper color combo. We installed a graphics update for Illustrator but no resolution. It appears the problem might be the pdf file sent through Snow Leopard can't read the colors. Help!

Try printing the PDF with Adobe Reader
<http://get.adobe.com/reader/?promoid=BUIGO>

How can I hide the extension in multiple pdf files?

I make a lot of PDF files and would like to know if there is a way to hide the extensions without using the 'Finder - Preferences - Advanced' tick box method. It is very time-consuming doing this for every file.

Thanks for the speedy replies.
The 'show extensions' box was not being ticked between uses.
I make PDFs with several applications. I did not know that extensions could be hidden at source. Now I can do that with some applications, but not all, thanks to VikingOSX.
The number of extensions to hide is now reduced and I will do this with one action, thanks to Linc Davis. (Why did I not think to try this key combination?)

Cut/Paste from Word to Illustrator CS3 for Mac suddenly not working

This issue regards Illustrator CS3 for Mac on a Mac Pro with 6 GB.
Exactly one week ago I created a number of Illustrator files by cutting charts from a Word 2008 document and pasting them into an Illustrator document.
In the past I have dragged the images (or clip art) or simply used Control-C or even Control-X, but by whatever method I opted for, getting the image from Word to Illustrator CS3 has not been a problem.
Yesterday I got a new chart and a request to replace an old image - one that I had created last week on Tuesday by the Drag/Drop or Cut/Paste method.   For reasons I can't begin to imagine the process simply won't work now.
I also find that if I simply select text in a Word Document, hit Ctrl-C and then try a Ctrl-V in Illustrator I don't get to see my text pasted in - ONLY if I already have a text block open and the cursor in place will I get to see the text copied over into Illustrator. This is very strange and not at all how things have worked in the past - typically I would see the new Text Object just appear, and then I could move it to wherever I wanted.
I have opened up a number of old files that I know were created with copied text and also opened the associated Word files (earlier versions of Word) and again find that I can't copy text over, or even move images over - even though I clearly could do this before. I have also tried entirely new files - also with no success.
I was at an Apple one-to-one session this morning and they were more than mystified by this. I can Cut and Paste into Adobe Photoshop Elements, but I can't even cut and paste from Adobe Photoshop Elements into Illustrator CS3.   I can drag the Photoshop file (from the Finder window) into the Illustrator document and poof - get my image that way, but it's as an image only. If the base image in question is a vector image or something else having a plurality of elements, I can't then select the elements in Illustrator to change their color, delete them, or otherwise play with them.
I have brought up a word document on another Mac system that also has Illustrator CS3 and find that it too can't drag/drop cut/paste between the two applications.   At Apple, we did confirm that such ability is operational in the new Illustrator CS4, but none of their store systems still have CS3 to provide yet a third system to test.
I have deleted my Illustrator CS3 preferences, tried flushing the p-ram, and of course run fix and repair permissions - no dice.
My Mac systems update daily and there is nothing in the main update log that shows anything for Adobe or Office (nor do I think there should be). Adobe Update reports that everything is up to date, and I don't see a history file to know what might have changed in the last week.   Office also reports fully up to date and happy.
As I can cut and paste the images into an email for Mail and into Photoshop, I am fairly certain that it is NOT a Microsoft Office 2008 issue. The fact that another Mac with Illustrator CS3 also can't cut and paste suggests that is is really not something personal to my main system.
It is almost as if this is some clandestine "update" intended to encourage me to buy Illustrator CS4. Given that I bought Illustrator CS3 less than a year ago, I really am not eager to buy the new version.   The greeting on the Adobe Support page that CS3 is no longer the current version and therefore supported was most annoying.
I am really hoping that someone out there has an idea of what to try changing, removing and/or adjusting with respect to Adobe Illustrator CS3.

I tried the Select by Path option - can't believe I missed it - and found it made no difference.
I actually uninstalled and reinstalled the whole app. When I tried to simply re-install (can't remember it's exact phrase) it got part way through and then demanded another disk - but I only have one DVD with the application - the extra DVD is for tutorials and it didn't accept that one either. So I restarted that process and chose to completely uninstall. Then reinstalled - hey with only my one disk - gee, just like the first time.   And then it seemed to work.
I was not aware of the save as PDF option - but yes I have Adobe Acrobat Pro 9 for Mac so that option is there - and it seems to work too.
There were of course a slue of updates, and I let them all proceed - but even with them all in place the system is fine and I can once again drag and drop / cut and paste things back and forth.   I just tried a text block and "The Quick Brown Fox" pasted in with a clipping mask about 10 times the size of the document, but other than that it was ok.
So I have things working again on my primary system.   Will try and figure out what's wrong with the other one - but a reinstall might be the easiest game there too.

Illustrator cs3 headache! Error loading plugins. ColorHarmony.aip DxfDwg.aip FHImprot.ap PNGFileFormat.aip TracingSuite.aip TrcingUI.aip

I have searched everywhere on both the net and the adobe website and there is no solution for this problem. I have tried all suggestions, aside from reformatting my hard drive and loading everything from scratch. I have Adobe CS3 Master Collection which we paid quite a bit for and I find these errors and mistakes outrageous. I have a Zune and I still hve to disable the launch using the Vista Task Manager in order to get PDF files to save using any progrm within the suite.
All of a sudden one day, I started getting the following error: Error loading plugins. ColorHarmony.aip DxfDwg.aip FHImprot.ap PNGFileFormat.aip TracingSuite.aip TrcingUI.aip
I have tried using the CS3 Script clean up tool, even at level 2. I have gone through and got rid of any vestiges of folders or files that have to do with Adobe CS3 Master Collection. Nothing works. The only thing that did work that I refuse to do is to make another User Account and use that account just for Illustrator so I have to switch users back and forth to send e-mails and such.
What is the fix for this? Is Adobe paying attention?
Any words of wisdom? I have read that even after paying the $39.95 for help from Adobe, they still dont have a solution. Is t his a ploy to make some money off of fees during this economy?

Okay all, here is what I have tried; re-installed printer drivers,nothing, then:
I went to C:\Users\[your name]\AppData\Roaming\Adobe\Illustrator CS3 Settings on Win Vista.
Found the following folders: Brushes, Composite Fonts, Graphics Styles, Kinsoku, MojiKumi, New Document Profiles, Plug-ins, Swatches, Symbols, Workspaces. All folders were empty except for the New Document Profiles which had the following: Basic CMYK, Basic RGB, Mobile and Devices,
Print, Video and Film and Web, as I said these are document files which I deleted before this re-installation and nothing. Same error as above.
The three files listed in the Illustrator CS3 Settings folders are: AI Color Settings, AIMenuFaceCache and IllustratorFnt.lst. I deleted all three, IllustratorFnt.lst rebuilds immediately when I Open Illustrator CS3, however, the other two dont seems to rebuild until I receive the Microsoft Windows alert: a problem caused the program to stop working correctly. Windows will close the rpgoram and notify you if a solution is available. You'd think with the many times that this program has shut down automatically, someone would have a solution by now!
There is no AdobeFnt.lst file as specified by Mylenium.
corrupt preference folder, the whole users preference folder: I do not see an AI.Preferences folder in this area neither, and when I reopen Illustrator there is still no Preferences folder. Dont know how to get to the whole users preferences folder. I have a done Search for Preferences*.* and I only get entries for ACT! 2008 CMR which we have installed here.
corrupt Illustrator Settings folder located somewhere in the Documents and Settings No, this does not seem to do anything, If I delete the entire contents under Illustrator CS3 Settings.
a corrupt or conflicting plug in from a thrid party which is what it sounds like. Nothing in the plug-ins (Illustrator CS3 folder) and I haven't downloaded a third party. I do see the plugins that this mentioned in this error: ColorHarmony.aip DxfDwg.aip FHImprot.ap PNGFileFormat.aip TracingSuite.aip TrcingUI.aip in the following C: Program Files\Adobe\Adobe Illustrator CS3\Plugsin\Extensions, but the system will NOT let me remove them.
a corrupt font(s) or font data base(s) or both. Removed all possible fonts that the system would let me, and still nothing.
a corrupt color or monitor profile (this once happened to me) Do not use Custom monitor nor color profies.
a conflicting haxie running a PC
an update to something on your user account Hmmm all I have done are the recommended updates to Vista
conflicting software on the mac it is usually entourage or Quicken but they usually interfere with the keyboard shortcuts. On a PC.
and on the pc world of course a virus that is affecting your user account because it has only found your password on that accounts and which you obtained via browser or e-mail. Ran a full system virus scan and nothing.
The last and very unpopular amongst the pc world is a permissions problem in the pc world they always find a work around thuis issue rather than face the fact and why Adobe may have given up at this point. Turned off the UAC account, but your right, when I tried to delete the mentioned plugins in the errror, it said i didnt have the permissions.
There can be other reasons. The reason Adobe could not find it is the problem on the pc is often denial that this is user induced it also a problem but to less a degree on the Mac.
Maintaining your system is important. I do regular scans and things.
For instance have you set your scratch to a hard drive hat has a lot of free space do you have scratch other than your start up disk? Have a huge hard disk and 4 gb of DDR3 ram.
How much RAM do you have these are less likely to be the problem since the new user account works.
If you want to get his running again try a few things and tell us what did not work and perhaps we can help with nrrowing it down.
PLEASE HELP YOU GUYS, THIS IS VERY BIZARRE, WHY WOULD ONE SEPARATE USER ACCOUNT WORK AND THE OTHER NOT. THEY BOTH PULL OFF OF THE SAME PROGRAM FILE FOLDER RIGHT?

Activate / Deactivate Illustrator CS3 - Volume License

Hi Guys,
Well to start this topic, I must say I have never received such poor support for software as I have "received" from Adobe Chat Support team..
The case is as follows;
We have a volume license for Adobe Illustrator CS3 and haven't used it since somwhere before 2010. In 2010 we have moved to another city with our company. Therewith also renewing all hardware for our stylists. For over 5 years we haven't used Illustrator CS3, so we never thought about de-activating the software before getting rid of the old hardware. Since a couple months we have a new manager on the styling department, whom wants to introduce Illustrator again. Since all the stylists will need to be trained again for Illustrator, we'd like to do this in the CS3 version before upgrading to CC or CS6.
So the issue that comes up, is that I cannot activate the software, because the serial number that I've received many years ago, when buying the volume license, has been used too many times. This is because it was never deactivated on the old hardware.
The only option I had was to contact Support via Chat or Phone. Since I like to keep track on what have been said by both parties, I decided to go for the chat option..
If any of the Adobe Staff is reading along, the case number is 0215516123.
In a nutshell; If you have a retail version of a discontinued product with adobe, they can reset the activation count without any problems. If you buy bulk and have volume license, it all comes to this; please upgrade to the latest version.. There is nothing we can do for you..
Here is the complete chat log with 2 employees of Adobe, who are just not willing to help in ANY way.. I must say this really tested my patience and counting to ten skills..
Still looking for a solution tho, so any help is appreciated highly!
Thanks in advance!
=============================================================
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Naveen.
07:31:27
Naveen:
Hello. Welcome to Adobe Customer Support.
07:31:32
ME:
Hi Naveen, did my previous message come thru?
07:31:35
Naveen:
I'll be glad to help you with your issue today.
Your chat transcript will be sent to at the end of your chat.
07:32:28
ME:
that would be great!
07:34:19
Naveen:
May i know the operating system you are using?
07:34:25
ME:
W7 and W8
07:37:07
Naveen:
I am sorry to inform you but the CS3 is not compatible with windows 7 and 8.
07:37:24
ME:
What do you mean? The software works fine on W7 and W8
07:37:50
ME:
The issue I have is that from the 11 licenses that i've got, I got only 2 to activate
07:39:03
ME:
and thats probably because the old computers that we're phased out in 2010 had illustrator cs3 running on them. But since we didn't use it back then, we never thought about deactivating them.. Now the new styling manager wants to start working with Illustrator again, but I have the activation issue.
07:40:21
Naveen:
I am sorry but the CS3 is not compatible with windows7 and 8
07:41:22
ME:
How can you say that, it works fine on all of them.. 2 that have been succesfully activated and the other resigning ones are working fine on the 30 day trial.. We will be upgrading them sometime this year to CC or CS6. But for now we need to be able to activate the ones we have..
07:42:52
ME:
Your file was successfully uploaded: cs3.jpg.
07:43:01
ME:
Have a look for yourself
07:43:09
Naveen:
I have
07:43:25
Naveen:
http://www.adobe.com/store/en_us/popup/software/creativesuite/mastercollection/systemreqs. html
07:43:41
Naveen:
Please look the tech specs for the CS3
07:44:06
ME:
I have, so lets say I want to activate them over XP I have the Same issue, please help me resolve this issue
07:46:02
Naveen:
May I take the serial number please?
07:46:10
ME:
[removed by moderator]
07:47:06
Naveen:
Its a Volume license serial number, We need to transfer the chat to AVL team.
Please wait while we connect you to a representative.
You are now chatting with 'Deepti'
07:47:19
ME:
Thats fine by me
07:47:40
ME:
Hi Deepti
07:48:08
Deepti:
Hi,welcome to Adobe Support!
07:48:33
ME:
Thank you! Can you read the conversation back between me and Naveen?
07:50:51
Deepti:
Sure.
07:51:37
ME:
Great
07:51:49
ME:
I hope you can help me resolve this
07:52:30
Deepti:
So you are facing issues with CS3 license , right?
07:52:49
ME:
yes I could only activate 2 of the 11
07:53:58
Deepti:
I would have loved to help you in getting these license activated however, we are not supporting CS3 anymore. This is a very old version of Creative suite that you have.
07:55:44
ME:
I know that, but it is a license we paid for and still are i title to use according to the license rights.. And as I said, we have the intention to upgrade them this year to the latest CC or CS6 version. But we need to start somewhere again and still have these licenses. I work for 3 companies in the group I work for. And 2 of them have all of the latest versions available. This company is a little behind on things, but we do need your help to get further..
08:03:06
Deepti:
I would have helped if it would have been cs6 or CC. This is an obsolete product and we are not supporting it anymore. You can refer to forums.
08:03:46
ME:
How will the forums help me on activating licenses.. I'm not asking for product support, I'm asking for license activation support, for licenses that we have paid for!
08:04:53
ME:
Clearly it is only some reset button you have to use to empty out the registration/activations from before 2010.
08:05:33
ME:
To show we are trying to keep up to date with licenses and latest versions you can see the volume licenses registered to
08:06:05
ME:
I really don't understand the mindset where you don't help out a paying customer
08:06:22
Deepti:
I am sorry but we don't have any reset button for volume licenses.
08:07:23
ME:
It was ment figurely.. There must be something you can do to help? I get the feeling that the support you are "giving" only means getting customers to pay more for the latest versions.
08:07:50
ME:
which as said we will upgrade somewhere this year.. But my stylists need training first
08:08:03
ME:
Hence thats what we need to activate them for right now
08:08:52
ME:
We paid for the license and are in title to use them.. But you are blocking that right now..
08:09:09
ME:
Which is totally outrageous
08:11:33
Deepti:
Yes you are entitled to use them. You have the serial key. You can install the product and use it till the time you want. It's just that Adobe has stopped providing support for obsolete versions.
08:12:49
ME:
I understand, but since I cannot activate them over the internet It only works for 30 days... The connection is fine, the serial is volume licensing.. But adobe says no sorry cannot activate because of too many activations.. And I only used 2 out of 11.. So please provide me a solution!
08:22:05
Deepti:
I am so sorry but there is nothing that I can do . I mean I don't have any deactivation button that I could use to deactivate the license for you.
08:23:22
ME:
So what happens when a customer has CS6 and the hardware was disposed of, on which CS6 was installed and wasn't deactivated? He buys new hardware and has the same problem as I currently have.. What do you tell that customer? I'm sorry there is nothing we can do for you? I really doubt that..
08:30:23
Deepti:
CS6 version is still in the support boundary hence, if there is any activation issue that you are facing with CS6 , we would be supporting you for that.
08:31:38
ME:
Wow.. I have never ever experienced such poor support for software as I have today with you from Adobe.. This is really dissapointing, especially if you spend that much money on licenses to be compliant..
08:32:26
ME:
So please tell me, what options do I have to make this work?
08:51:01
ME:
It would be appreciated if you can answer my question?
08:59:50
Deepti:
I am sorry but this is out of support boundary. You can refer to the forums , I am sure you will find some information related to the activation queries.
09:01:22
ME:
I am reading on the support forums that support of adobe needs to clear the current activations..
09:01:34
ME:
Only you @ adobe can do that
09:02:28
ME:
You should be able to tell me how many activations of the CS3 illustrator are currently done in the licensing portal
09:02:37
ME:
and you should also be able to clear them!
09:03:00
ME:
https://forums.adobe.com/thread/441285
09:03:17
ME:
https://forums.adobe.com/thread/1324890
09:05:40
ME:
Manish-Sharma (in answer to Leonardophoto) It might have not got deactivated properly from your old computer hence contact Adobe Support to get the count of activation resetted.
09:05:59
ME:
everywhere I look I need you from Support to reset the count of activations..
09:06:05
ME:
So please help me with this
09:10:15
Deepti:
I would have not kept you waiting for so long if I would have the option to deactivate your license key.
09:11:09
ME:
Then how come Jeff A Wright (your collegue) refers to this in every post he makes on the forums regarding activation/deactivation reset count settings..?!
09:12:23
Deepti:
That is for retail licenses.
09:13:00
ME:
Wow, so as a customer who buys bulk there is no solution?
09:14:23
Deepti:
There is no such problem that the Volume license customers face.
09:21:26
ME:
So now your saying that my problem doesn't excist?

I have the following link to offer but I do not know if it leads to a solution for you...
Adobe Licensing Website | Serial numbers | Orders | Accounts

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