Illustrator CS3 Prints Grayscale to Roland Versa Works Rip

Ok something must be set-up wrong in Illustrator CS3. When I go to print a color graphic to the Roland VersaWorks software Rip it turn the color graphic into a grayscale image. This happens whether its a .ai file or .eps file. But if I take the same .eps file and add it to the queue under file add to queue in the Versaworks Software RIP it shows up in color. I'm on a Windows XP operating system. The operating system is pretty current and the rip software is up to date.
Maybe its a preference issue does anybody know how to delete your preferences in Windows?
Need help badly

I did change it to display and print colors as rich black in appearance of black in Illustrators preferences.
But that should have nothing to do with it. There has be some other answer for this. What section are u talking about.

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