Illustrator CS4 and CS3 crashing on two different mac's - can not save or print

We have two Macs running 10.5.6, with CS4 and CS3 installed. Both systems seem to be crashing today when trying to save, print, etc any file. Some files that were created in CS3 that are older seem to be opening and saving. But anything I know was worked on yesterday are having issues on both systems.
Anyone have any ideas?
I have tried trashing the preferences, and also booting in safe mode and still get crashes.

I just tried an uninstall of Illustrator - then reinstall. Did not work either. Here is the report I am getting if anyone is interested:
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x971dc133 CFStringGetCString + 307
1 AdobeAGM 0x0156c7fe AGMInitialize + 1378702
2 AdobeAGM 0x0156d57b AGMInitialize + 1382155
3 AdobeAGM 0x0142da38 AGMInitialize + 72648
4 com.adobe.illustrator 0x00a12d91 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 21805
5 com.adobe.illustrator 0x00023973 0x1000 + 141683
6 com.adobe.illustrator 0x0002413c 0x1000 + 143676
7 com.adobe.illustrator 0x0002cd33 0x1000 + 179507
8 com.adobe.illustrator 0x00032a86 0x1000 + 203398
9 com.adobe.illustrator 0x000206b6 0x1000 + 128694
10 com.adobe.illustrator 0x0002099a 0x1000 + 129434
11 com.adobe.illustrator 0x0004d399 0x1000 + 312217
12 com.adobe.illustrator 0x0040c4b8 0x1000 + 4240568
13 com.adobe.illustrator 0x00020cf9 0x1000 + 130297
14 com.adobe.illustrator 0x00021157 0x1000 + 131415
15 com.adobe.illustrator 0x0022890f 0x1000 + 2259215
16 com.adobe.illustrator 0x0022a557 0x1000 + 2266455
17 com.adobe.illustrator 0x00472687 0x1000 + 4658823
18 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
19 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
20 com.adobe.illustrator 0x0027bf0d 0x1000 + 2600717
21 com.adobe.illustrator 0x000a2ad9 0x1000 + 662233
22 com.adobe.illustrator 0x000a24ea 0x1000 + 660714
23 com.adobe.illustrator 0x000a263a 0x1000 + 661050
24 com.apple.AE 0x909df8e7 InvokeAEEventHandlerUPP + 29
25 ...r.plugins.Scripting Support 0x1bc404e6 0x1bc20000 + 132326
26 ...r.plugins.Scripting Support 0x1bcbbdcb PluginMain + 605
27 com.apple.AE 0x909d1648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144
28 com.apple.AE 0x909d157e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
29 com.apple.AE 0x909d1425 aeProcessAppleEvent + 177
30 com.apple.HIToolbox 0x937a49a5 AEProcessAppleEvent + 38
31 com.apple.HIToolbox 0x93802e46 AEProcessEvent + 160
32 com.apple.HIToolbox 0x93802d99 HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 219
33 com.apple.HIToolbox 0x9380003a TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 70
34 com.apple.HIToolbox 0x9377a143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
35 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
36 com.apple.HIToolbox 0x937793e2 SendEventToEventTargetWithOptions + 58
37 com.apple.HIToolbox 0x937a7d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
38 com.apple.HIToolbox 0x9377a4fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
39 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
40 com.apple.HIToolbox 0x93795ed2 SendEventToEventTarget + 52
41 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
42 com.apple.HIToolbox 0x9377a143 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1181
43 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
44 com.apple.HIToolbox 0x937793e2 SendEventToEventTargetWithOptions + 58
45 com.apple.HIToolbox 0x937a7d54 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 356
46 com.apple.HIToolbox 0x9377a4fc DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2134
47 com.apple.HIToolbox 0x9377957d SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 405
48 com.apple.HIToolbox 0x93795ed2 SendEventToEventTarget + 52
49 com.apple.HIToolbox 0x93802b80 ToolboxEventDispatcher + 86
50 com.apple.HIToolbox 0x937ff3da RunApplicationEventLoop + 222
51 com.adobe.illustrator 0x00080f83 0x1000 + 524163
52 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
53 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
54 com.adobe.illustrator 0x00003672 0x1000 + 9842
55 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:
0 libSystem.B.dylib 0x92b3520e semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92b67206 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x92bac539 pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x92b66095 _pthread_start + 321
7 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x92b65906 kevent + 10
1 libSystem.B.dylib 0x92b66095 _pthread_start + 321
2 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x92b35226 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x92b671ef _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x92b68a73 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x91229dd2 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x91229bb2 TSWaitOnSemaphoreCommon + 422
5 ...ple.CoreServices.CarbonCore 0x9125a9c8 TimerThread + 74
6 libSystem.B.dylib 0x92b66095 _pthread_start + 321
7 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x92b3c3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92b66d0d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9124aecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x91229da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9124ab4c MPWaitOnQueue + 208
5 AdobeACE 0x0130a38d 0x12d9000 + 201613
6 AdobeACE 0x01309d85 0x12d9000 + 200069
7 ...ple.CoreServices.CarbonCore 0x912490a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92b66095 _pthread_start + 321
9 libSystem.B.dylib 0x92b65f52 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x92b3c3ae __semwait_signal + 10
1 libSystem.B.dylib 0x92b66d0d pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9124aecf TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x91229da6 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9124ab4c MPWaitOnQueue + 208
5 AdobeACE 0x0130a38d 0x12d9000 + 201613
6 AdobeACE 0x01309d85 0x12d9000 + 200069
7 ...ple.CoreServices.CarbonCore 0x912490a3 PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x92b66095 _pthread_start + 321
9 libSystem.B.dylib 0x92b65f52 threa

Similar Messages

I can download and view PDF docs on my MAC but can not save or print them - Help !

I can download and view PDF docs on my MAC but can not save or print them - Help !

I have purchased a new Mac power book 10.9.2. I cannot open illustrator CS4 and get the error message 150:30. Can you help?

I have purchased a new Mac power book 10.9.2. I cannot open adobe illustrator CS4 and get the error message 150:30. Can you help?

You are welcome, Sharon.
You should be aware that the newest version, CC, is only available as a subscription.
CS6 can be purchased at Adobe, or second hand, see below.
Older versions such as CS5 can only be bought second hand, with a licence transfer through Adobe, requiring that the licence has not been used as a basis for an upgrade.

Illustrator CS4 and CS3 freeze when saving a PDF as an AI file

I'm trying to pull apart a couple of PDFs into layers to import them into After Effects. I do this all the time and it's a pretty standard thing which I haven't had any trouble with before, but for the last couple of days whenever I try to save the PDF as an AI file, the damn thing freezes - I get the washing machine of death (I'm on Vista), the program goes greyed out and I have to restart it, losing all the changes. I've tried the following, none of which seem to make any difference:
- Saving to a different drive (C as opposed to an external USB drive)
- Trying to open the PDFs in CS3 rather than CS4
- Trying a couple of different PDFs
I can't reinstall Illustrator as I'm not at the office until the new year and don't have the disks. The PDFs are small (300k or so) and so it shouldn't be their size making the machine hang, surely? I've attached a sample. Specs are - dual core Dell M6300 laptop, 2.6GHz, 4GB RAM, Quadro 1600 graphics.
Any ideas would be very gratefully received....

Sorry I haven't replied in a few days (I'm at my parents' house for Christmas, so not the ideal place to sort out Illustrator problems )
This is REALLY weird. I was wondering whether Illustrator would be able to save PDFs (which are after all basically the same thing as AI files for this purpose) to get around the problem that way. I tried: it saved the thing fine. Next I tried saving what I'd just saved as a PDF, as an AI file. It saved it in a flash without any problems. (This is with the trashed prefs file - I haven't tried reinstating it, yet.) I've just loaded up a 14Mb AI file, and saved it again without trouble.
There's only one thing I can think of that has been changed since the last time I tried this, when Illustrator wasn't working. This is something which was definitely affecting Word 2007: I've deleted a couple of network printers that were on nonexistent IP addresses. (Word wouldn't load anything, even the most basic of docs - it just froze; washing machine of death, grey screen, etc.) The default printer is thus now a Canon USB thing, which isn't plugged in either, but which Windows seems happy to carry on without. Word seemed unable to continue with the network printers installed, as presumably it was trying to contact them and failing. Could Illustrator have been falling into the same trap??
Anyway, whatever the problem, it seems to be working OK now. Thanks both and hope you have a merry Christmas and New Year period.
Best
Nick

Illustrator CS3 and CS4 crashes on two different Mac Pro systems

We have two Mac pro systems. Both are running 10.5.6. As of this morning both systems crash when trying to save files from Illustrator CS3 and CS4.
I'm not sure if this started with a corrupted file, and when we tried to work with it on both machines it effected both.
Does anyone have an idea?

Do use TimeMachine for data;
SuperDuper for imaging the system;
Clone the system at least twice: known good backup image and for testing.
Clone or image can be just a sparse image created with Disk Utility.
I would also keep user accounts separate from the system and on 2nd drive.
Rather than reinstall, use alternate systems. You may even need to do what others have learned to, one system for specific task or configuration.
Use different user accounts.
Don't rule out plist or preference settings or corruption.
Normally I use Disk Warrior to keep a system maintained but TechTool Pro (5.01) will do more to check files for integrity and errors, and useful addition.
If I was building a sytem today, I'd probably use 10K WD VelociRaptor or two for system, some scratch drives in stripped RAID for editing and saving work, and then media drive(s). With 3 backup sets of work.
Apple now sells OS X 10.5.6 on DVD, replacing the 10.5.4 (and 10.5.0, shame there is no upgrade program) so they must feel 10.5.6 is gold. Not all software and hardware though does, but Sonnet just posted updates for their SATA Tempo card drivers. When it comes to production, newest and latest is not usually best.

EPS file opens as code language on Mac CS4 and CS3

A client is providing us with some art work for packaging material in EPS format. The Illustrator CS4 and CS3 open these files as some kind of Code language. This is how it looks like on my illustrator window ( saved as PDF and copy pasted a portion ):
%PBlmhDPTCO_'i:N'jr'E'IY>S#oWS9@j^]um`:[sl1FD'^=L,`$OBo>CT9)ZHBPO8e!=@nTnO6(?,EnjbQ2`)_LFW a=B;Xef6C4F
%4HrOmmrFN`AY*^8#o.`&?Pu_G/.&\*i[Dp*q$S9CB9gEkotk#KXm>dpS,#''/!".GB*$0\#c5a7Y';Z:+D**C[R// 1]ka8fAOl5h
%FplaMbba!Q&jmf_LmB7iL!/_kJF0%@MM0L^.P01p(4I4sUduaP'Z-'&LUu/KJAZTRfQkOhm6M8a:(&FEW5i@f$Np2 <&GCsC3V.%]24Zr)(cE>oqnLZkSgP#9!OVrE/Mm%.4lnM3NSkrodUEQ$h#W4<PF$55Vlok*GWpSBWo^`[OrdoJl]*4 )*;rh@QaSe0IeRfb,c`^
%`OXln[88n/W0Tq,\oe(#5c8=bLRXDI)l,Z!qP]8pnBM1Q@#1hcKn*NLLchd^5EJ-olY6\\W.0%I04U;upb$Fm13t1 8-h7%=h\?[%
%,8q#-
Does anybody know what's going on here ?

i fired the Adobe Distiller 9 for the first time set the default settings on "Standard " , opened the offending EPS file with it and a a flash i got a loged error at the bottom of the Distiller windo :
Error in /Library/Application Support/Adobe/Adobe PDF/Settings/PDFX4 2008.joboptions:
/CheckCompliance out of range
Distilling: Z-HARORG1a-3a 48MM L#2FB5DC.eps
Start Time: Friday, October 23, 2009 at 12:14 PM
Source: /Volumes/BU-DATA300/HarmonyMilk-Sample 1/Artwork Files/Z-HARORG1a-3a 48MM L#2FB5DC.eps
Destination: /Volumes/BU-DATA300/HarmonyMilk-Sample 1/Artwork Files/Z-HARORG1a-3a 48MM L#2FB5DC.pdf
Adobe PDF Settings: /Library/Application Support/Adobe/Adobe PDF/Settings/Standard.joboptions
%%[ Error: undefined; OffendingCommand: Z-HARORG1a-3a ]%%
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Distill Time: 0 seconds (00:00:00)
**** End of Job ****
Thanks for taking the time.

Illustrator CS4 and my drop down menu displaying different typefaces is no longer displaying font preview.

I am using Illustrator CS4 and my drop down menu displaying different typefaces is no longer showing all of them, just blank spaces where they would be...that is unless I put my cursor over it and I can then see the typeface. This is more of a nuisance than anything and didn't happen until I updates OS X to Yosemite. I currently am operating OS X Yosemetie 10.10.2
I have attached a screen shot. You can see that the font highlighted as the cursor is over it I can see the preview...but one I move the cursor it appears like all the others in the list and is blank.
HELP!

Solved using this previous users had the same issue; Font previews not appearing correctly in the character window after upgrading to Yosemite

Solved my Illustrator CS4 (Can not save file) issue (same as with Illustrator CS3)

Using Illustrator CS4, if the OS default printer is turned off, Illustrator will crash when saving the file to a name/format other than what it was opened as. I tested this and it's true, the bug exists in Illustrator CS4 (and was referenced in a ticket in this knowledge base on the CS3 product).
You'd think ADOBE would figure out how to DOCUMENT this feature!!
Set your default printer to ADOBE.PDF and all will be fine!

You do have to have a default printer how you were able to run Illustrator is a mystery unless they change this behavior in CS 3 which I was not aware of but perhaps it is something I forgot.
But I for one am glad you discovered the cause and cure and that you posted it, I don't have the problem but thank you.

Will there be a similar pack for Illustrator CS4 or CS3?

I just curious if there will be a similar HTML5 pack for Illustrator CS4, and perhaps CS3? I know that when Adobe came out with the HTML5 pack for Dreamweaver CS5 there was a large uproar from the community about having the same pack for previous versions.
Now, ultimately, I understand that adobe wants to focus its development on the current piece of software and that some features of the pack may not be able to work in past versions without a huge rewrite to the programs code.
That being said, I would love to see at least some improved support for the new technologies, particularly the SVG handling, in various development environments because on a daily basis I work with CS3, CS4, and CS5.
I'm just curious if we can expect to see some additional packages, albeit with less features than the CS5 version.

The option is available now through Creative Cloud, if you upload your Collage project to Creative Cloud there is an option to download in PSD format
The steps would be:
1. Upload your project to Creative Cloud from the tablet
2. Open the Creative Cloud website (https://creative.adobe.com/) on the computer with Photoshop
3. In the Files section double-click the project to view it full screen
4. Use the download option to save the file on your computer and select PSD as the format to save the project in
5. Open the PSD in Photoshop from wherever you saved it on your computer
(click to view larger)
-Dave

Lion, Illustrator CS4 and PowerPC

I have just upgraded my iMac OS to Lion. I went to open Illustrator CS4 and I get the following message:
"You can't open the application Adober Illustrator CS because PowerPC applications are no longer supported"
Any ideas to resolve this issue please?

You simply will never be able to run Illustrator CS on OS10.7. You'll need Illustrator CS3 or better.
Mac OS 10.7 does not support PPC architecture and anything prior to CS3 is build on PPC architecture. OS 10.6 and earlier had support for PPC architecture via Apple's Rosetta translator. Rosetta is no longer supported in OS 10.7.
You'll have to either down-grade the OS to 10.6 or earlier, or upgrade Illustrator to CS3 or better.

FCE HD 3.5 Crashing at Startup on Two Different Macs

The software started crashing on my Power Mac a couple of days after install. I tried trashing the preferences--but It still crashes again every time I open the application.
Then on the advice from someone on this forum, I trashed everything associated with FCE, Soundtrack, and LIvetype.
Yet the problem persists.
Then we got a brand new iMac last week and installed FCE HD 3.5 (from a different disk) and I am having exactly the same problem.
I am trying not to pull my hair out.
Any help would be much appreciated.

Basically, whenever I click on the application to open it, it will start opening, and then will crash within 5 seconds.
The only way I have found to rid this problem is to trash the preferences folder. Then afterwards, the application will work fine for one editing session. But then the next time I try to launch the application, it starts to crash at start up again. And will crash continually at startup until I trash the preferences again.
This is occuring to me on two different Macs where I have installed FCE 3.5 HD separately using different disks.
Both Macs are purchased within the last year, have tons of RAM, Quicktime Pro, the latest OS etc. etc.
My intuition tells me that it is some kind of FCE software problem, since I am having the exact same problem on two different systems.

Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only. However opening a CSS file does not prompt that it is alr

Generally when creating a Word file from either a Mac or Win7 pc and opening it on two different machines (either one first) it always prompts that the file is open and will be opened as read only.
However opening a CSS file does not prompt that it is already open on or from any machine which is causing code edits to be lost.
What we found from out testing:
- The file can be saved from one user to the server and WILL NOT PROMPT on other machines until the saving machine has the Dreamweaver program closed completely
- The file can be closed and Dreamweaver minimised to the launch bar but it still will not register on other machines that it has been changed.
- Also, until the Dreamweaver program is closed on the machines, it will continue to open it's saved version of the file.
Example Scenario:
- User 1 opens test.css (which is 2000 lines) and adds some code to the end of the file to bring it up to 2500 lines
- Meanwhile User 2 opens test.css as well (opens as 2000 lines as User 1’s edits have not yet been saved) and adds in code to bring it to 2300 lines
- User 1 saves his file and closes it - but Dreamweaver is still open.
- User 2 also saves his file and leaves Dreamweaver open.
- The server will report the size and last edit of the file the same as User 2 as he was the last person to save it (and if you open from the Win7 Machine it will show as User 2’s 2300 line version)
- If User 1 then open's the file again (from either the 'recent' in Dreamweaver OR clicking on the file directly in Finder...which version opens.... The version that User 1 saved! Not the true version on the server, but the version that User 1 edited and saved with 2500 lines in it.
- Same for User 2, he will open 'his' version with 2300 lines in.
Other information:
- Files are opened directly from the server
- Sometimes the users will save incrementally and re-open
- Most of the time users will save incrementally and keep the files open
- The users will never not save incrementally and just save when closing the file once finished
- The users are usually working on the files all day
- It is always the bottom lines of code that are lost. It could be a case of the two versions being mixed up and cutting off the newly added lines based on the line count (possibly).
It is as if Dreamweaver is holding a cache of the version locally and then only properly looking back to the server when it has been completely closed. It is very difficult to see how the server is causing such an impact on these files, there are very few logs which are giving any indication to the root cause of the problems.
Anyone know if this is a known issue?
Is there a way that there can be a featured implemented on the server that doesn't allow another user to open a file if it is already open on another machine?
Thanks

Your server file handling has nothing, and really nothing to do with Adobe software. If files don't get locked for (over-)writing and/or lose connection to the program opening them, then your server is misconfigured. It's as plain and simple and that. Anything from "known file types"/ file associations not being set correctly, MIME types being botched, crooked user privileges and file permissions, missing Mac server extensions, delayed file writing on the server, generic network timeout issues and what have you. Either way, you have written a longwinded post with no real value since you haven't bothered to provide any proper technical info, most notably about the alleged server. Either way, the only way you can "fix" it is by straightening out your server and network configuration, not some magic switch in Adobe's software.
Mylenium

Me and my wife have two different iTunes accounts with different music, how can we syncronice this to our Ipad?

Me and my wife have two different iTunes accounts with different music, how can we syncronice both our accounts to our Ipad?

I'd like to know the same thing...

How do I get all the songs from an album to show in the album view? Currently, if an album lists the artist plus a guest artist, those are shown separately and appear to be two different albums on my iPod. How do I get all the songs on that album togeth

How do I get all the songs from an album to show in the album view? Currently, if an album lists the artist plus a guest artist, those are shown separately and appear to be two different albums on my iPod. How do I get all the songs on that album together on my iPod? If the album is a collaboration wtih many artists, each sond may appear as a separate album.

I used to have this problem.
First, you need to go back on iTunes
you need to go to each of the songs that are having this problem
Click the album so all the songs drop down
Right click the songs that have this problem
Click ' Get info '
Click the tab that says " info '
The box that says ' album artist ' should probably be empty (correct me if I'm wrong)
Click it and type the artist of the entire album, NOT the songs guest artist
as such,
ARTIST
JAY-Z Feat. Justin Timberlake
ALBUM ARTIST
JAY-Z
These should be separate for each artist
If you write the same album artists for each song by that artist, all the songs should be on 1 album

Fontproblems and fontcaches in Illustrator CS4 and CS5

Hello all,
I've been having a serious and severe problem using Ilustrator and fonts.
As this is a very complex problem to explain, I'll try to make it easy to understand.
First I'll tell you the specifications and software used:
Imac 27 inch running MAC OS X 10.6.7 with follow software:
Illustrator CS4 + Illustrator CS5, both installed
Fontreserve (running a central server and macs connect through a MAC-client) http://www.extensis.com/en/support/font-reserve.jsp
So we use an external third party fontsoftware to manage and activate our fonts used in Illustrator.
We only have the required system fonts installed on our systems.
We recently ran in a big issue concerning fonts within Illustrator.
I'll try to explain what the problem really is ...
So normally we boot up Illustrator and we activate our fonts in fontreserve.
The fonts get loaded in Illustrator. So that does work like it should.
But the problem begins when we deactivate fonts.
Font reserve does deactivate them and in Illustrator the deactivated fonts are gone or so it seems ...
After a restart, I only start Illustrator. So our client fontreserve stays closed.
I opened the job I worked on before the restart and Illustrator opens the document and loads the fonts.
You read it right, Illustrator does find all the fonts which, before the restart, were deactivated.
Where does he gets those fonts?
So I started to investigate and tried a couple of things.
1) I physically moved the fontreserve-plugin out Illustrator so it will not be loaded on startup.
That didn't fix it because Illustrator still finds the fonts.
2) I physically plugged out the network cable to be sure Illustrator could not contact our fontserver.
Sadly he still did find the fonts.
3) I used "Tweak Freak" to clear my fontcaches. I also searched for "AdobeFnt" to clean out the cache from Adobe itself.
This did not work either.
4) I tried opening the document again but this time in CS5. And guess what? Illustrator CS5 asks for all the fonts that are missing, which is correct because not one font has been activated.
Strangly enough I decided to reopen Illustrator CS4 (Illustrator CS5 still beiing open as well), and suddenly Illustrator CS4 asks for the fonts too?
A minute ago he still found all the fonts and after opening Illustrator CS5, it does not ...
So Adobe what is the connection between Illustrator CS4 and CS5?
And where does Illustrator store its fontcache?
It would be nice to run a script on shutdown te delete all possible fontcaches.
So after spending a couple of hours fixing this problem, it seems that I still don't quite understand where the problem lies.
I'm hoping you can.
As this is an urgent matter, I hope to get an answer or support as soon as possible.
Thanks in advance.

You should be able to see what files Adobe Illustrator has open by using the Activity Monitor.app application.
To do so, open the Activity Monitor application (it's in the /Applications/Utilities/ folder). Locate Adobe Illustrator in the list and then double-click on it. This should open up a new window like shown in the image below:
Switch to the Open Files and Ports tab, and it should list every open file that Illustrator is using.

Illustrator CS4 and CS3 crashing on two different mac's - can not save or print

Similar Messages

Maybe you are looking for