Illustrator CS4 [cant] error message when opening

Hi all,
I've just installed Illustrator CS4 twice and still get this error. i'm running it on a Dell 745 with Windows XP SP3.
When I open Illustrator I get the following error message
"adobe illustrator cs4 operation cannot complete because of an unknown error [cant]"
tried to google it but can't see anyone else having the same problem.
any ideas?
Cheers

Well, it hangs on Updating font menu, according to the splash screen. Ergo, the most likely reason is, that you have a "bad" font on your system. Remove it and AI should launch. And before you ask: Yes, remove all fonts that are not system fonts. You can add them back step by step later to find out which one exactly caused the problem.
Mylenium

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