Illustrator CS4 keeps clearing preferences?
Hi all,
My copy of Illustrator CS4 is now clearing my preferences whenever I open a new file. For example, my colour swatches will disappear, my unit preference will revert from inches to points, and the Roland VersaWorks Swatches I need for using a cut contour on a vinyl machine disappear.
I have tried to close it out, restart, and even reinstalled the entire suite. I am stumped and need to get this fixed as it is affected my work.
Any help is appreciated!
Nick
Thanks again, Larry.
None of the permissions seem to be set to read-only. I did delete the AIPref file and restarted Illustrator. It began a new Pref folder but is still not remember any colour swatches I add etc. It is also slower than before. Any other suggestions?
Similar Messages
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My Illustrator CS4 keeps shutting down everytime
Helo my Illustrator CS4 keeps shutting down everytime I tried to click on the "OPEN" icon on the startup screen which ask what you want to do.
please provide me with a solution, I recently re-installed the entire CS4 suite on my windows 7 for a second time. The first installation most of the applications had just dissappeared.I did the cleared the entire folder as shown below and still get the same problem...it is terminating when I create a new file and tried to save it
a preferences dialog box
Do one of the following:
(Windows) Choose Edit > Preferences > [preference set name].
(Mac OS) Choose Illustrator > Preferences > [preference set name].
With nothing selected, click the Preferences button on the Control panel.
To switch to a different preference set, do one of the following:
Select an option from the menu at the upper-left of the Preferences dialog box.
Click Next to display the next options, or click Prev to display the previous options.
Reset all preferences to default settings
Resetting preferences can be helpful if you are having problems with the application.
Do one of the following:
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Illustrator. Your current settings are deleted.
Remove or rename the AIPrefs file (Windows) or Adobe Illustrator Prefs file (Mac OS). New preferences files are created the next time you start Illustrator.
Note: It is safe to remove the entire Adobe Illustrator CS4 Settings folder. This folder contains various preferences that can be regenerated. -
Illustrator CS4 keeps quitting unexpectedly!!
Hello geniuses!!
We need your help!!
We're graphic designers and our Illustrator CS4 keeps quitting unexpectedly when:
> We try to go to print from Illustrator
> Working on files over approx. 600MB
(Also, it's taking about 5mins to open a 667MB Illustrator file!! I feel like it didn't take that long on my old eMac)
Ever since we got new computers last November 2012 this has been happening (as well as permissions problems). Our computers were bought second hand but were still in their boxes. We loaded our own CS4 and had a lot of problems initially getting CS4 to run properly on this operating system.
Computer 1 (we're working on the file on this computer):
iMac 20 inch
OSX 10.8.3 (Mountain Lion)
Processor: 2.4GHz Intel Core 2 Duo
Memory: 3GB 800 MHz DDR2 SDRAM
Graphics: ATI Radeon HD 2400 XT 128 MB
Software: OS X 10.8.3 (12D78)
+ (we've got a '20-inch DVI (1680 x 1050)' screen hooked up to this one, acting as a moniter only)
Computer 2 (the other computer, networked):
iMac 24 inch
OSX 10.8.3 (Mountain Lion)
Processor: 3.06 GHz Intel Core 2 Duo
Memory: 4GB 800 MHz DDR2 SDRAM
Graphics: NVIDIA GeForce 8800 G5 512MB
Software: OS X 10.8.2 (12C60)
Computer 1 is quitting unexpectedly often;
Computer 2 is also quitting but not as often.
Help!!
Is there a phone number to ring for this kind of specific problem?? or do you think we'd just end up on hold for a million years.
Thx for any advice you can offer!
The Team at BlushBlushDesign wrote:
Hello geniuses!!
We need your help!!
We're graphic designers and our Illustrator CS4 keeps quitting unexpectedly when:
> We try to go to print from Illustrator
> Working on files over approx. 600MB
(Also, it's taking about 5mins to open a 667MB Illustrator file!! I feel like it didn't take that long on my old eMac)
Ever since we got new computers last November 2012 this has been happening (as well as permissions problems). Our computers were bought second hand but were still in their boxes. We loaded our own CS4 and had a lot of problems initially getting CS4 to run properly on this operating system.
Computer 1 (we're working on the file on this computer):
iMac 20 inch
OSX 10.8.3 (Mountain Lion)
Processor: 2.4GHz Intel Core 2 Duo
Memory: 3GB 800 MHz DDR2 SDRAM
Graphics: ATI Radeon HD 2400 XT 128 MB
Software: OS X 10.8.3 (12D78)
+ (we've got a '20-inch DVI (1680 x 1050)' screen hooked up to this one, acting as a moniter only)
Computer 2 (the other computer, networked):
iMac 24 inch
OSX 10.8.3 (Mountain Lion)
Processor: 3.06 GHz Intel Core 2 Duo
Memory: 4GB 800 MHz DDR2 SDRAM
Graphics: NVIDIA GeForce 8800 G5 512MB
Software: OS X 10.8.2 (12C60)
Computer 1 is quitting unexpectedly often;
Computer 2 is also quitting but not as often.
Help!!
Is there a phone number to ring for this kind of specific problem?? or do you think we'd just end up on hold for a million years.
Thx for any advice you can offer!
The Team at Blush
I would say RAM may be a big issue here. Mountain Lion is rather RAM hungry and to run Adobe CS requires even more grunt. I have my main Mac at 16GB Ram and the others on 8GB and CS$ (and CS^ - I just prefer 4) run extremely fast even with extremely large files.
Hope this helps.
Pete -
Illustrator CS4 keeps quitting when I try to open an old file or start a new one
I have CS4 14.0.0.
I'm on a MAC system 10.5.8
Tried trashing the preferences and that didn't help.
Uninstalled the software and re-installed from the original disc, made all 5 of the updates possible, until no more were available.
Still having the same issue.
Tried opening a new file, plus an old one and it still quits!
PLEASE HELP! My email: [email protected] or call: 954-916-7071
Thank you.
Below the "problem details" copied from my computer:
Process: Adobe Illustrator [640]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [94]
Interval Since Last Report: 3998 sec
Crashes Since Last Report: 5
Per-App Interval Since Last Report: 853 sec
Per-App Crashes Since Last Report: 5
Date/Time: 2012-04-21 18:42:41.464 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: 744C91F2-7171-4919-A383-6A9B2C1A74EE
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Crashed Thread: 0
Thread 0 Crashed:
0 com.adobe.illustrator 0x002355b4 0x1000 + 2311604
1 ??? 0x00000002 0 + 2
Thread 1:
0 libSystem.B.dylib 0x91d8b1ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x91dbd1c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x91e02449 pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x91dbb8c6 kevent + 10
1 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
2 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x91d9234e __semwait_signal + 10
1 libSystem.B.dylib 0x91dbcccd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9701dde3 TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x96ffcc36 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9701da60 MPWaitOnQueue + 208
5 AdobeACE 0x0130a38d 0x12d9000 + 201613
6 AdobeACE 0x01309d85 0x12d9000 + 200069
7 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
8 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
9 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x91d8b286 mach_wait_until + 10
1 libSystem.B.dylib 0x91e022bd nanosleep + 314
2 ...or.plugins.Save For Web(AI) 0x1e44c949 PowerPlug::Initializer::ReloadInitializers() + 161141
3 ...or.plugins.Save For Web(AI) 0x1e44c9a9 PowerPlug::Initializer::ReloadInitializers() + 161237
4 ...or.plugins.Save For Web(AI) 0x1e43d5d2 PowerPlug::Initializer::ReloadInitializers() + 98814
5 ...or.plugins.Save For Web(AI) 0x1e44cc6b PowerPlug::Initializer::ReloadInitializers() + 161943
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x91d8b166 mach_msg_trap + 10
1 libSystem.B.dylib 0x91d9295c mach_msg + 72
2 ...ia.Flash Player.authplaylib 0x220bb63e ExternalPlayer_Initialize + 1865604
3 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
4 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x91d8b1ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x91dbd1c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x91e02449 pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x21ee7ba6 0x21c00000 + 3046310
4 ...ia.Flash Player.authplaylib 0x21f09f81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x21ee7f98 0x21c00000 + 3047320
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x91d8b1ae semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x91dbd1c6 _pthread_cond_wait + 1267
2 libSystem.B.dylib 0x91e02449 pthread_cond_wait + 48
3 ...ia.Flash Player.authplaylib 0x21ee7ba6 0x21c00000 + 3046310
4 ...ia.Flash Player.authplaylib 0x21f09f81 ExternalPlayer_Initialize + 90311
5 ...ia.Flash Player.authplaylib 0x21ee7f98 0x21c00000 + 3047320
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x91d8b286 mach_wait_until + 10
1 libSystem.B.dylib 0x91e022bd nanosleep + 314
2 ...r.plugins.Scripting Support 0x1c14a89d PluginMain + 458031
3 ...r.plugins.Scripting Support 0x1c14a8fd PluginMain + 458127
4 ...r.plugins.Scripting Support 0x1c14e402 PluginMain + 473236
5 ...r.plugins.Scripting Support 0x1c14abbf PluginMain + 458833
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x91dda60a select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
2 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x91d8b1a2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694
2 com.adobe.illustrator 0x00526ec1 0x1000 + 5398209
3 com.adobe.illustrator 0x0052713b 0x1000 + 5398843
4 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
5 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
6 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x91d8b1a2 semaphore_wait_trap + 10
1 com.adobe.illustrator 0x00af8512 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 471694
2 com.adobe.illustrator 0x00526ec1 0x1000 + 5398209
3 com.adobe.illustrator 0x0052713b 0x1000 + 5398843
4 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
5 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
6 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x91d8b166 mach_msg_trap + 10
1 libSystem.B.dylib 0x91d9295c mach_msg + 72
2 com.apple.CoreFoundation 0x93d02e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93d03b04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x926c9d0f TSystemNotificationTask::SystemNotificationTaskProc(void*) + 123
5 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x91d8b166 mach_msg_trap + 10
1 libSystem.B.dylib 0x91d9295c mach_msg + 72
2 com.apple.CoreFoundation 0x93d02e7e CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x93d03b04 CFRunLoopRun + 84
4 com.apple.DesktopServices 0x926c9e88 TFSEventsNotificationTask::FSEventsNotificationTaskProc(void*) + 216
5 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x91d9234e __semwait_signal + 10
1 libSystem.B.dylib 0x91dbcccd pthread_cond_wait$UNIX2003 + 73
2 ...ple.CoreServices.CarbonCore 0x9701dde3 TSWaitOnCondition + 126
3 ...ple.CoreServices.CarbonCore 0x96ffcc36 TSWaitOnConditionTimedRelative + 202
4 ...ple.CoreServices.CarbonCore 0x9701da60 MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x926d4e6a TNodeSyncTask::SyncTaskProc(void*) + 84
6 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
8 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x91d8b1c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x91dbd1af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x91dbea33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x96ffcc62 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x9701da60 MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x926dc791 TPropertyTask::PropertyTaskProc(void*) + 105
6 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
8 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x91dbb8c6 kevent + 10
1 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
2 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x91d8b1c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x91dbd1af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x91dbea33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x96ffcc62 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x9701da60 MPWaitOnQueue + 208
5 com.apple.DesktopServices 0x926d6db4 TFolderSizeTask::FolderSizeTaskProc(void*) + 104
6 ...ple.CoreServices.CarbonCore 0x9701bfbb PrivateMPEntryPoint + 56
7 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
8 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x91d8b1c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x91dbd1af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x91dbea33 pthread_cond_timedwait_relative_np + 47
3 com.apple.Foundation 0x936addbc -[NSCondition waitUntilDate:] + 236
4 com.apple.Foundation 0x936adbd0 -[NSConditionLock lockWhenCondition:beforeDate:] + 144
5 com.apple.Foundation 0x936adb35 -[NSConditionLock lockWhenCondition:] + 69
6 com.apple.AppKit 0x963d76e8 -[NSUIHeartBeat _heartBeatThread:] + 753
7 com.apple.Foundation 0x93667dfd -[NSThread main] + 45
8 com.apple.Foundation 0x936679a4 __NSThread__main__ + 308
9 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
10 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 19:
0 libSystem.B.dylib 0x91d8b1c6 semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x91dbd1af _pthread_cond_wait + 1244
2 libSystem.B.dylib 0x91dbea33 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x96ffcc62 TSWaitOnConditionTimedRelative + 246
4 ...ple.CoreServices.CarbonCore 0x96ffca42 TSWaitOnSemaphoreCommon + 422
5 ...ple.CoreServices.CarbonCore 0x9702d944 TimerThread + 74
6 libSystem.B.dylib 0x91dbc055 _pthread_start + 321
7 libSystem.B.dylib 0x91dbbf12 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffffd5 ebx: 0x00000162 ecx: 0x00000001 edx: 0x05507000
edi: 0x00000007 esi: 0x00000000 ebp: 0x023c966f esp: 0xbfff85f0
ss: 0x0000001f efl: 0x00010286 eip: 0x002355b4 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x2afa5000
Binary Images:
0x1000 - 0xe8eff3 +com.adobe.illustrator 367 (14.0.0) <f586a10ff4804783a20bc006b6321f47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1190000 - 0x11a0fff com.apple.carbonframeworktemplate 1.0 (1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x11a7000 - 0x11c2ff9 +AdobePDFSettings ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x11dc000 - 0x122cfff +com.adobe.illustrator.aiport AIPort version 1.0 (1.0) <f625b836961646b7b681f9ac11d0da71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x12c5000 - 0x12c6027 +SPBasic ??? (???) <b1dc5a0815c449f99df16a94e0ad3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x12ca000 - 0x12d0ff7 +com.adobe.coretech.adobesplashkit AdobeSplashKit version 1.0 (1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x12d9000 - 0x13e6fff +AdobeACE ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1404000 - 0x191bfef +AdobeAGM ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1a94000 - 0x1ad4fef +AdobeARE ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1ade000 - 0x1b02ff6 +AdobeAXE8SharedExpat ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x1b15000 - 0x1b2ffff +AdobeBIB ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1b3a000 - 0x1b5bff7 +AdobeBIBUtils ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x1b68000 - 0x1e04fef +AdobeCoolType ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x1e8f000 - 0x1f5dfff +AdobeExtendScript ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x1fd4000 - 0x20bcfdf +AdobePDFPort ??? (???) <f54a25d15e7a472e83d110d187434c85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x2101000 - 0x26f9fdf +AdobePDFL ??? (???) <8ec2abba52d24230b327a6827fb2d33a> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x283d000 - 0x28defd7 +AdobeScCore ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x293a000 - 0x29e8fd7 +AdobeSVGExport ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x2a1a000 - 0x2cc3fe2 +AdobeSVGRE ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x2dad000 - 0x2e0dfc7 +AdobeXMP ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x2e1c000 - 0x2ef1fdd +FileInfo ??? (???) <f0932f89fc984ba9b4f2c58d0e71d3c1> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x2f22000 - 0x2fa4fd7 +AdobeXMPFiles ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x2fbb000 - 0x308a23b +libicui18n.dylib.36.0 ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/3.6/libicu i18n.dylib.36.0
0x3133000 - 0x3207db7 +libicuuc.dylib.36.0 ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x3268000 - 0x3c1857f +libicudata.dylib.36.0 ??? (???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x3c1b000 - 0x3fe5fef +AdobeMPS ??? (???) <277e01a3cac34fa9a5914bc0a5bc125a> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x4074000 - 0x422aff4 +com.adobe.amtlib amtlib 2.0.1.10077 (2.0.1.10077) <cb2ec3bf67714dabbf296775fb6f9608> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
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0x206c9000 - 0x206d6ffb +com.adobe.illustrator.plugins.Navigator Adobe Navigator Plugin version 14.0.0 (14.0.0) <eef23d08d8f54f7d96acd9e422e78b90> /Applications/Adobe Illustrator CS4/Plug-ins.localized/Extensions.localized/Navigator.aip/Contents/MacOS/Navigator
0x206da000 - 0x20700fdf +com.adobe.illustrator.plugins.LiveBlends Live Blends version 14.0.0 (14.0.0) <5949ca4f02654001827afdf67ce6e1c4>I repaired permissions using my computer disk utility AND from my install DVD. Still not working! I also did a PRAM, that I read about on the internet...
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Illustrator CS4 keeps 'quitting unexpectedly' whenever I outline a stroke
Hello!
As of yesterday my trusty Illustrator CS4 has started quitting on me every time I perform certain tasks, such as outlining a stroke.
It does seem to coincide with an Adobe Flash update, but I can't be too sure it's definitely that what is causing it.
I've searched high and low on the internet for a solution but haven't found anything similar, and I've called Adobe customer support but they unsurprisingly don't offer support for CS4 anymore.
Any help would be greatly appreciated as I'm losing both work and time on my deadline.
ThanksPez,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Adobe Illustrator CS4 keeps crashing on Mavericks
Hello I have a copy of Adobe CS4 Illustrator. every time I view the fonts it always crashes. I have a second computer with the same software installed with no problem although i have not upgraded tht computer to Mavericks yet, so I am beginnning to think that Mavericks is to blame. My current computer is a mac book pro 2.6ghz i7 16gig. Is the operating system too new to work with the older software? If so is there a patch to sort out the kinks?
This solution solved my crash problem today!!!!
Couldnt for the life of me work out why my file kept crashing, on save, selecting anything even just moving around the screen it would crash.
Tried all of the solutions on the Adobe forum, nothing worked, until....
Relinked the one JPG file i had linked in my file to a PSD instead and it has'nt crashed once. The offending jpg had a clipping mask applied to it.
Not ideal (to have to not link JPGs) but least its stable now.
Thanks so much for the tip comicstar, I lost about 6 hours trying to get my file finished, sorted in 5 minutes after it stopped crashing.
Cheers,
Dooda
ps. I'm posting on a few posts as this problem seems quite widespread. D -
Illustrator CS4 keeps on crashing even after re-installation
CS4 Illustrator will not open just crashes as soon as you start the application
Tried to re-instal the complete suite but still have the same issueTried Talking to Adobe, NO help
Apple on the other hand very kindly talked me through the whole process and solved my issue for me even though the software that i had problems with was NOT a APPLE product
Thanks Apple -
Autocad .dwg import into Illustrator CS4
Can you import Autocad .dwg files into Illustrator CS4 keeping polyline widths? Can joined polylines remained joined once imported? When opening .dwg files in Illustrator I get very inconsistent results. Sometimes polylines remained joined and keep their widths, other times not. There seems to be no rhyme or reason. Any help would be greatly appreciated.
ThanksIt depends on what version of CAD and Program it came from, it can come from the same source but could have been created originally from an earlier version of the application.
I believe the newer versions of AutoCAD do not have this problem because the polylines and shapes are created differently.
I may also have something to do with the way the CAD operator prepared and exported the file so there may actually be logic to the results.
However I can suggest you might want to look at plug in that can help you fix the problem if the lines are not join it is called concatenate.
http://rj-graffix.com/software/plugins.html I think it costs $10.00
But if the polylines are nibs from an older CAD app it will always lose it weight but since the nibs retain their color yu might be able to write some actions to select and change the weight or a script to fix all the weights.
If this is happening with newer versions of the CAD programs I would suggest trying the old method of export and use a file in the esp format rather that dwg. -
The preferences file is corrupt: adobe illustrator cs4
greetings!
every time i start illustrator i encounter a new error.
"the preferences file is corrupt and has been reset to the default settings."
"the corrupt file will be backed up as Adobe illustrator Prefs.err"
this problem manifested after i added some more .ai and .ase files to my swatches directory. i do not believe anything else changed.
not sure how to diagnose the problem. is there a debug mode or something? perhaps an offending file.
an option would be to try remove each added swatch file or folder individually, but this would e a very very time consuming process for me.
i use cs4 on a Macbook pro running Snow Leopard - 10.6.2 and would appreciate your advice.
thank you
-s
Message was edited by: ShenziThe problem is that you're not getting rid of the corrupt Illustrator preferences. To do that, go to User/Library/Preferences and drag the entire Adobe Illustrator CS4 Settings folder to the trash (or to another drive if you want to keep it for some reason). Illustrator will then create a new Preferences folder the next time it's started. It's unlikely the problem was caused by swatches files, but if the error comes back after deleting prefs, then you'll need to determine which swatch file is causing it.
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Illustrator cs4 preferences file corrupt message
I use Illustrator cs4 for windows and after I restart my computer when I open Illustrator cs4 a box pops open telling me that the preferences file is corrupt and it is using the default settings. This only happens when I restart my computer. If I don't restart my computer I can open and close the program over and over with no problem. Could there be some program conflicting with Illustrator?
I did a clean install before installing CS4 and the AI prefs issue
still occurred. CS4 is basically the only thing I have installed and
this happens. It's very weird.
This happens to me on two separate machines.
I've ran the file compare utility and you look at the differences in
the text and neither of them really make sense to me. How does it even
know the preferences are corrupt?
This is a very frustrating situation as I can never enjoy the Recent
Files List, and that every now and then when I want to change up my
preferences I have to go through a process of unlocking (read:
disabling Read Only) and backing up the file, opening AI changing
prefs, etc, and relocking. The only way to keep from getting the
corrupt prefs is to mark the prefs file as Read Only, but it totally
disables recent file lists and gives the hassle I just described.
What's odd is that the "working" prefs file can get corrupted when I
try to change preferences. I'll back it up first to be careful, then
unlock the one in AI, open AI, change a pref, close it and lock it,
and next thing I know it's corrupt again. So then I'll try putting the
backed up locked prefs file that was working and it will be corrupt
too. That may not make sense as I've described you, but I assure you I
understand it completely. Something is definitely wonky!
It's funny because I see a lot of suggestions to some people's issues
that say "you might have corrupt prefs, try moving the folder/deleting
it". Our issue IS the corrupt prefs! -
My illustrator program keeps crashing upon launch
i called tech support they fixed it
and the next day it's doing it again
I'm trying to contact them but they are closed
thanks for any help you can provideHad same problem. I had the Wacom Inkling installed. You will need to remove that, or any other third party plug-ins and restart illustrator. Found this:
Solution
In the Finder, browse to the folder that contains Illustrator plug-ins.
Move all third-party plug-ins to a different folder.
(Important) Press and hold Command + Option + Shift, launch Illustrator, and keep the keys pressed until Illustrator launches. This step clears all Illustrator preferences.
Caution:It's necessary to press the keyboard combination (Command + Option + Shift) in the same order as mentioned above.
(Optional) If you require your third-party plug-ins when you use Illustrator, try adding one plug-in at a time. Each time you add a plug-in, ensure that you follow step 3 to start Illustrator. -
Illustrator CS4 Not Starting (no error messages)
I'm running into a problem trying to run Illustrator CS4. It has worked int he past, but I've gone a month or two without touching it. Yesterday I installed a trial version of Photoshop CS4, which ran fine. Today I tried to start up Illustrator and I can't get the program running.
Illustrator will startup and show the 'License Agreement' screen where you can accept or decline. If I click on Accept the screen disappears and then nothing happens. If I watch the processes on the task manager, I see that Illustrator is running, but it stops about 10 seconds after the agreement screen disappears.
After searching the forums here, I've uninstalled Photoshop (thinking there was a conflict), uninstalled and reinstalled Illustrator several times with no luck. Taking suggestions from the forums and thinking that it might be licensing issues, I ran clean up tools and the license recovery tools, with no luck. I even tried to move out some fonts even though it doesn't get that far. I've gone in and tried deleting what preference files I could. I even logged on as a different user to see if there was a corrupt file (no go).
At this point I have no idea what's going wrong. It simply doesn't start up and I have no errors (Are there log files that I'm missing somewhere?) Any suggestions would be much appreciated, I'm at my wits end. :/
Thanks
Windows XP SP3
4 Gigs of ram
Dual monitors
ran fine before :bBut are you running with full administrative privileges? AI hanging after the l.a., is a pretty clear indicator that the respective signature/ lock files for the licensing system cannot be created. Log in as administsrator and try to launch AI. If it works, then AI should work again under any user account. alsop check, whether the licensing service actually launches. May similarly be a problem with the service (FNPlicensingservice.exe) not starting and thus no license file being created.
Mylenium -
Illustrator CS4 is extremely slow, color wheel rotating all the time
Illustrator CS4 (14.0.0) is running extremely slow on my MacBook Pro. The color wheel is rotating and keeps me waiting almost after every click, although everything is working fine, no crashes or whatsoever.
I have no other application running at the same time, I chose "performance" over battery lifetime in the system preferences, deleted the "Adobe Illustrator CS4 Settings" in the preferences folder for a fresh start, work only from my local HD, have only 60 fonts installed - but no improvement.
Even if I have a new document with only one object in it, this goes very slow.
Does anyone have an idea what I could do - that would be appreciated very much.
MacBook Pro 15" 2010, 4GB, GeForce 9400M+9600M GT, HD 500GB (7200rpm)That are 2 very good leads, but unfortunately I already tested that: I uninstalled all fonts, so there are only system fonts left - no improvement. I also started the admin account without any start elements (pressing "shift" during boot) - no improvement. The processes (all of them) except Illustrator are all at 0%, some can reach 0,7% - only Illustrator itself is at 100,4% for these few seconds. There is no difference between the admin account and the second user account regarding the Activity Monitor.
But the solution must be somewhere in the difeerence between the two accounts - user preferences, application support files, ??? -
Illustrator CS4 Not Responding
I am on a PC Windows Vista 64bit. First Indesign gave me problems not it is Illustrators turn.
Recently illustrator CS4 has started to freeze. The "when" changes day to day and not every day. Sometimes it freezes after starting it up before even opening a file. Sometimes only when opening an existing file, then when creating a new file. Somedays it will open and let you make changes but then freezes when trying to save. I give it a few minutes just in case it is being slow but it never unfreezes. Yesterday it worked perfectly after the updates. Today it is back to freezing again when I try to open/create a file. It can't be a corrupt file if it freezes on creating a new file. This is affecting my job. If I can't open, change, or create new files, I'm stuck. Please let me know what information you need to get a clearer picture of the problem. I am a graphic artist not an IT person, but my boss expects me to figure out how to fix it. Any suggestions would be great but hopefully not too complicated.
Thanks!Read this, especially the parts of how to keep your drives in shape and removing garbage. In short: Your system is bunked with obsolete temporary stuff and it leads to systemic issues when your apps need to request more temporary disk space. Time for a health inspection...
Mylenium -
Illustrator CS4 crashes after start-up.... PLEASE HELP!!
Every time I open Illustrator CS4, it seems as if it is going to open normally.... the program interface starts to build.... and then the little start up box starts to load... and then POOF!!! it closes itself in a split second out of NOWHERE. why is this happening and can anyone help me??? please!! I love illustrator CS4 and have gotten quite used to features such as live trace and as I can't find any other type of program that has a feature like that for instantly and elegantly turning bitmaps into vectors, I am currently stuck in the middle of all my projects!!!! please help me....
so how do i disable/ delete the fonts that may be causing the problem? i don't know how to do that, even tho i've tried numerous times to the best of my knowledge ever since you told me it could be the cause. also, i haven't installed any fonts, so could that still be the problem?
Probably not.
what do you mean by a "scratch disk"?
In the Illustrator Preferences there is a setting for a scratch disk I d not know how you access the preferences on a PC someone else will have to help you with this what is a hard disk space allocated as a kind of virtual memory
for the tasks you are doing in Illustrator it is good to have a dedicated partition with enough free clear continuous space to absorb the amount of work that is being asked of Illustrator.
One of the reasons for this is that Illustrator has unlimited undos available to it so all the work done by Illustrator in a given session has to written somewhere in a sort of cache file this can take a lot of space and if it is not continuous
it has to piece all this together and that sometimes causes problems. It would probably be a good feature to free up this cache or virtual memory other than quitting and relaunching. So that is what this is all about the scratch disk.
and how do i trash my preferences?
Trash the prefs: +C:\Users\[your name]\AppData\Roaming\Adobe\Illustrator+ on Win Vista.
i'm running windows xp and i've tried to find out how to do all this but all the instructions i find are for mac
In your case I believe it is in the C:/Documents and Settings but you have to look a little further down the hierarchy.
please help and thanks for everything....
Perhaps Mylenium or some one else can direct you to where you have to go on XP.
Also it just occurred to me…did you activate the application? If you did not it will always crash on startup.
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