Illustrator CS4 opens but won't create a new document

Hi,
I've got an Illustrator CS4 problem. I can launch Illustrator CS4 and it launches quite happily. However, when i create a new document nothing happens. When I open a document nothing happens. I'm a local admin on my PC. It's running Windows XP SP3. I've re-installed Illustrator to see if that fixed the problem but it didn't. I have Photosop CS4 on and it opens documents etc without a problem.
Cheers
Steven

If you cannot create new docs, it doesn't see its templates, most likely. For whatever reason they are either really not there or simpyl blocked by the operating system due to permission issues. At least one of them must exist or else the dialog won't open up. Check the program directory (C:\Program Files\Adobe\Adobe Illustrator CS4\Support Files\Required\New Document Profiles) and your user home directory. Other than that it could of course always be more generic graphics card problems...
Mylenium

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       JP2KLib.dll   JP2KLib 2014/06/28-00:28:27   79.254012   79.254012
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       Adaptive Wide Angle 15.2.2
       Angled Strokes 15.2.2
       Average 15.2.2 (2014.2.2 x001 x003)
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       BMP 15.2.2
       Camera Raw 8.7.1
       Camera Raw Filter 8.7.1
       Chalk & Charcoal 15.2.2
       Charcoal 15.2.2
       Chrome 15.2.2
       Cineon 15.2.2 (2014.2.2 x001 x003)
       Clouds 15.2.2 (2014.2.2 x001 x003)
       Collada 15.2.2 (2014.2.2 x001 x003)
       Color Halftone 15.2.2
       Colored Pencil 15.2.2
       CompuServe GIF 15.2.2
       Conté Crayon 15.2.2
       Craquelure 15.2.2
       Crop and Straighten Photos 15.2.2 (2014.2.2 x001 x003)
       Crop and Straighten Photos Filter 15.2.2
       Crosshatch 15.2.2
       Crystallize 15.2.2
       Cutout 15.2.2
       Dark Strokes 15.2.2
       De-Interlace 15.2.2
       Dicom 15.2.2
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       Displace 15.2.2
       Dry Brush 15.2.2
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       Shake Reduction 15.2.2
       Shear 15.2.2
       Skewness 15.2.2 (2014.2.2 x001 x003)
       Smart Blur 15.2.2
       Smudge Stick 15.2.2
       Solarize 15.2.2 (2014.2.2 x001 x003)
       Spatter 15.2.2
       Spherize 15.2.2
       Sponge 15.2.2
       Sprayed Strokes 15.2.2
       Stained Glass 15.2.2
       Stamp 15.2.2
       Standard Deviation 15.2.2 (2014.2.2 x001 x003)
       STL 15.2.2 (2014.2.2 x001 x003)
       Sumi-e 15.2.2
       Summation 15.2.2 (2014.2.2 x001 x003)
       Targa 15.2.2
       Texturizer 15.2.2
       Tiles 15.2.2
       Torn Edges 15.2.2
       Twirl 15.2.2
       U3D 15.2.2 (2014.2.2 x001 x003)
       Underpainting 15.2.2
       Vanishing Point 15.2.2
       Variance 15.2.2 (2014.2.2 x001 x003)
       Virtual Reality Modeling Language | VRML 15.2.2 (2014.2.2 x001 x003)
       Water Paper 15.2.2
       Watercolor 15.2.2
       Wave 15.2.2
       Wavefront|OBJ 15.2.2 (2014.2.2 x001 x003)
       WIA Support 15.2.2 (2014.2.2 x001 x003)
       Wind 15.2.2
       Wireless Bitmap 15.2.2 (2014.2.2 x001 x003)
       ZigZag 15.2.2
    Optional and third party plug-ins: NONE
    Plug-ins that failed to load: NONE
    Flash:
       Libraries
       Adobe Color Themes
    Installed TWAIN devices: NONE

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