Illustrator CS4 won't download from Adobe site

Hello!
I would appreciate some help. I bought Photoshop and Illustrator CS4 for Mac on disc a few years ago and have since lost the discs in one of my moves. I want to install them both on a different Mac so I found where to download directly from Adobe (http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html). I clicked on on the link to download Illustrator File 1 of 1 for Mac OS X and it initialized a download but after waiting half an hour nothing had actually downloaded (it was still stuck at 0 of ___). I cancelled it and clicked on the link to download Photoshop and it instantly started downloading and I had the program installed in a few hours. Went back to Illustrator and tried again, but the same thing happened (as in, nothing actually downloaded). I don't see what I can possibly be doing wrong and can't find a way to actually contact Adobe, and I would love some help - I really just want to get this set up!
Thank you so much!

beadandreel,
I believe you should try a chat here,
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html
or here,
Adobe ID and registration support (non-CC)
http://helpx.adobe.com/x-productkb/global/service-c1.html

Similar Messages

  • How can I get "library components" for Encore? download from Adobe site is corrupted/missing files

    How can I get "library components" for Encore? download from Adobe site is corrupted/missing files.  I have tried 3 times to d/l and each time problems.  HELP please!
    I just want the DVD templates and buttons that would come with actual purchase of Encore.  Having creative cloud subscription should not limit this for me, right?
    BTW I have CC subscription, Windows 7,

    Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

  • Lightroom download from Adobe site stops after 327mB instead of 744MB. Can someone help?

    lightroom download from Adobe site stops after 327mB instead of 744MB. Can someone help?

    try a different browser and/or different wired connection and/or a download manager.
    or
    if you follow all 7 steps you can directly download a trial here: New Adobe Lightroom 6 (CC) Direct Download Links – Free Trials | ProDesignTools  or  New Adobe Lightroom 5: Direct Download Links + Difference vs. LR4 | ProDesignTools or Direct Download Links for Lightroom 3 and Photoshop Elements 8 | ProDesignTools
    and activate with your serial number.
    if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies. 
    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com). 
    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

  • Flash Download from Adobe site says it's not most current and will not continue the install.

    I tried to update my flash on 9/20 and my flash seems to have gotten corrupted. Since that update, its not working properly and some sites report it's out of date or doesn't seem to be installed.  Tried downloading Flash from your download area today but when the installer runs, it states The version is not the most current.  Please download from the player download area.  However, I did get my install directly from your website's downloads area.  I uninstalled my "corrupted" version thinking it might be causing the issue but I still get the same error with the flash download from your site and now I have no Flash at all.
    Please help.

    Download and save the uninstaller Save it to your downloads folder -  DO NOT run it yet.
    Download the Adobe Flash Player installer directly by right clicking one (or both) of the following links and selecting "Save Target as"(IE) or "Save Link as"(other browsers).
    Flash Player for ActiveX (Internet Explorer)
    Flash Player Plug-in (All other browsers)
    Save the installer(s) to your downloads folder - DO NOT run it(them) yet.
    Reboot your system.
    BEFORE you run anything else, locate and run the uninstaller.
    When it finishes, run the  installer(s) to put Flash Player on your system again.
    If you use IE see also:Enabling Flash Player in Internet Explorer  and: ActiveX Filtering in Internet Explorer

  • Lightroom won't download from Adobe

    for two days I tried to download Lightroom as a trial.  Still won't download when I hit the download button.  Other apps from the trials download OK.  I finally went to the Upgrade Lightroom on the right side and it worked just fine.

    beadandreel,
    I believe you should try a chat here,
    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html
    or here,
    Adobe ID and registration support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service-c1.html

  • Problem downloading from adobe site PS

    my system crashed had it rebuilt with windows 7 - went to adobe site to download cs4 and LR - was told to download smaller file first so did. then went to the double and tried to download part one.  i'm getting error message "the file archive part of CS4 is missing. you need all parts in the same folder."  what does this mean? do i have to install my cs 3 or 2 or where ever i started?  Someone please advise.  thank you so much!

    Nope, those downloads/ installers don't care for older stuff. You may have a simple permission problem where specific temporary files cannot be stored, so try running as admin. Also choose a custom location for the download files, not the default user directory or your desktop. This also often helps to avoid issues.
    Mylenium

  • Question: Download from Adobe Site - Error Msg says copy appears to be counterfeit

    Why am I getting an error message and unable to download a copy of Abobe Presenter 8 that I purchased from Adobe.com?

    Use another browser and download again.
    Mylenium

  • Adobe illustrator CS6 won't download from the cloud

    having trouble downloading it goes to 42% then stops

    Hi [email protected],
    Are you on a managed network?
    Please try the direct download: http://prodesigntools.com/adobe-cs6-direct-download-links.html.
    Kindly follow the very important instructions before download.
    Regards,
    Romit Sinha

  • HP C4780 driver won't download from ftp site

    Help,  I can find the driver I need for a Windows XP installation of the C4780 printer.  The following site hangs up and does not download:
    http://ftp.hp.com/pub/softlib/software11/COL28119/​mp-715553/PS_AIO_06_C4700_USW_Full_Win_enu_140_175​...
    Can anyone help?  I got to that 'download' button from this URL:
    http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02283843&lc=en&cc=us&dlc=en&product=3794615#N17​...
    Thank you.

    Hi jamesjames29,
    Welcome to the HP Forums, I hope you enjoy your experience!
    I see that you are having some problems downloading the drivers for the printer.
    I will be happy to help you.
    You might have to temporarily turn off your Antivirus Software in case it is blocking the download.
    I have provided the URL for the download.
    HP Photosmart C4700 All-in-One Printer series Full Feature Software and Driver.
    If you are still having issues downloading the driver, then try another web browser to see if that will make a difference.
    (Google Chrome, Firefox, Safari, Internet Explorer)
    Please let me know if you require any additional assistance.
    What happens when you click on download? (error message)
    Thank you for posting on the HP Forums.
    Have a nice day.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • ITunes won't download from Apple Site

    I keep going to the Apple website to download the new 7.4. It goes to the second page and says "Thank you for downloading iTunes 7.4" but nothing has happened. I deleted my old version and tried again, but I got the same results. Any suggestions?

    I had to download iTunes 7.4 thru another web browser other than Internet Explorer 6.0. I used Opera and it downloaded fine. I had to download Opera first then use it to go to the Apple site to download the latest versions of iTunes & Quicktime. I hope this helps others.

  • Itunes won't download from the site ?????

    I just bought an ipod and when I went online to download the latest version, I clicked the download button and then nothing happened and it went straight to the next screen and said thankyou for downloading....Ive turned off the pop up blocker deleted cookies ane everyhing else I could think of...Is there any other way to get it so I can finally enjoy my ipod?

    Hey Jimmy, just wondering how you got on? I've exactly the same problem and don't know what to do either!

  • Downloaded from the site of adobe after effects cs6 want to install click on the install button and it won't open

    downloaded from the site of adobe after effects cs6 want to install click on the install button and it won't open

    Wrong forum.
    This place supports Apple software. You need to ask this on the Adobe AE forum.
    Good luck.
    x

  • I cannot install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe".  What to do?

    I cannot install a previously purchased version of acrobat 9 pro downloaded from the site.  Returns message at final install steps "invalid serial number." I had copied it and pasted it directly from "My Adobe".  What to do?

    Hi hgratz,
    Considering 'invalid serial number' error for Acrobat 9, I would suggest you to please refer the KB doc link mentioned below:
    Error "Invalid serial number" | Acrobat 9 | CS4
    Let me know if that helps.
    Regards,
    Anubha

  • I'm still having problems downloading. Can anybody help? Everytime I try yo download, it's saying my Adobe Flash CS4 won't download.

    I'm still having problems downloading. Can anybody help? Everytime I try yo download, it's saying my Adobe Flash CS4 won't download.

    UP%20%26 COMIN' what specific error message do you receive when you try to download the Creative Suite 4 installation files?  Which Creative Suite 4 title are you downloading?  Are you downloading the installation files from https://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html?

  • I have downloaded/paid fora plug in from adobe site  (cracked backgrounds) it told me ti install creative Cloud which i have done but i cannot install the plug in into lightroom5  via plug in manger to use the backgrounds...please help as this is the firs

    Ihave downloaded/paid for a plug in from adobe site (cracked backgrounds) it told me ti install Creative Cloud which i have done it shows the plug in on there as downloaded but i cannot install it into lightroom 5 to use? i have tried the plug in manger but it says cannot install plug in..also downloaded the Adobe extension manager cc but that does not add either....Please help first time i ave tried to install a plug in !!!!!! Lucy

    Dear Lucy
    Please remember to unzip the file from your Downloads folder in order to load them into Lightroom.
    What is the error in Lightroom?
    Did you read the 'Where to Find it' section?
    Thanks,
    Krystal - Add-ons team

Maybe you are looking for