Illustrator CS5.1 Crashing while scrolling font menu
Hi, I have a brand new Macbook pro with Retina using OSX 10.9.3. I am trying to use my Illustrator CS5.1 for the first time on this computer. Every time I try to scroll down my fonts it crashes. I have tried validating my fonts and they all appear not to be corrupted. I have used the disk utility to check for any issues on the HD and that's clear. Can someone please help me resolve this issue?
Gojoe,
You may try to clear the font cache; instructions may be read here: http://www.fontmarketplace.com/info/font-help.aspx; there are font caches clearing applications for Mac, searchable with the search term clear font caches.
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Illustrator CS5 Crashes when scrolling fonts
Hi there! I have seen the past posts about this issue - but none recently. I have cleared my font cache and validated all my fonts and still this happens. Any suggestions?
Process:
Adobe Illustrator [1335]
Path:
/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
399 (15.0.2)
Code Type:
X86 (Native)
Parent Process: launchd [157]
Responsible:
Adobe Illustrator [1335]
User ID:
502
Date/Time:
2014-02-18 19:46:04.407 -0500
OS Version:
Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: 6F050D55-74AB-2242-8B8C-2C5EE3982C9C
Sleep/Wake UUID: C7D30E3A-C674-4DB5-8EAA-553CAA71F8F7
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000002d5045b0
VM Regions Near 0x2d5045b0:
MALLOC_LARGE
000000002d23f000-000000002d4ca000 [ 2604K] rw-/rwx SM=PRV
-->
MALLOC_LARGE
000000002d505000-000000002d8ff000 [ 4072K] rw-/rwx SM=PRV
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.HIToolbox
0x92445b7f HIStandardMenuView::DrawItem(unsigned char, CGContext*, unsigned char) + 2985
1 com.apple.HIToolbox
0x92444d56 HIStandardMenuView::DrawSelf(short, __HIShape const*, CGContext*) + 486
2 com.apple.HIToolbox
0x923f5835 HIView::DrawCacheOrSelf(short, __HIShape const*, CGContext*) + 361
3 com.apple.HIToolbox
0x923f56c0 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 518
4 com.apple.HIToolbox
0x924b7fae HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 784
5 com.apple.HIToolbox
0x924b824a HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1452
6 com.apple.HIToolbox
0x924b824a HIView::RecursiveDrawComposited(__HIShape const*, __HIShape const*, unsigned long, HIView*, CGContext*, unsigned char, float) + 1452
7 com.apple.HIToolbox
0x924b7494 HIView::DrawComposited(short, OpaqueGrafPtr*, __HIShape const*, unsigned long, HIView*, CGContext*) + 890
8 com.apple.HIToolbox
0x924b70ce HIView::Draw(short, OpaqueGrafPtr*, unsigned long) + 84
9 com.apple.HIToolbox
0x924b7073 HIView::Render(unsigned long, CGContext*) + 45
10 com.apple.HIToolbox
0x923fe015 FlushWindowObject(WindowData*, void**, unsigned char) + 851
11 com.apple.HIToolbox
0x924083db FlushAllBuffers(__CFRunLoopObserver*, unsigned long, void*) + 256
12 com.apple.CoreFoundation
0x98c2059e __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 30
13 com.apple.CoreFoundation
0x98c204ef __CFRunLoopDoObservers + 399
14 com.apple.CoreFoundation
0x98c10d43 CFRunLoopRunSpecific + 371
15 com.apple.CoreFoundation
0x98c10bbb CFRunLoopRunInMode + 123
16 com.apple.HIToolbox
0x923ffe2d RunCurrentEventLoopInMode + 259
17 com.apple.HIToolbox
0x923ffa47 ReceiveNextEventCommon + 163
18 com.apple.HIToolbox
0x9244ac4a AcquireNextEventInMode + 75
19 com.apple.HIToolbox
0x924482ab IsUserStillTracking(MenuSelectData*, unsigned char*) + 442
20 com.apple.HIToolbox
0x92447d85 TrackMenuCommon(MenuSelectData&, unsigned char*) + 1688
21 com.apple.HIToolbox
0x925dddec PopUpMenuSelectCore(MenuData*, Point, double, Point, unsigned short, unsigned int, Rect const*, unsigned short, unsigned long, Rect const*, Rect const*, __CFString const*, OpaqueMenuRef**, unsigned short*) + 1720
22 com.apple.HIToolbox
0x925de684 PopUpMenuSelect + 252
23 com.adobe.illustrator
0x005e4f9d AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2707053
24 com.adobe.illustrator
0x0041a591 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 828513
25 com.adobe.coretech.adm
0x1210b751 ADMBase::DoTrack(ADMTracker&) + 141
26 com.adobe.coretech.adm
0x1213a8f5 ADMItem::DoTrack(ADMTracker&) + 35
27 com.adobe.coretech.adm
0x1215e0fd ADMTracker::CallTrack() + 417
28 com.adobe.coretech.adm
0x1218513d MacTracker::MacDispatchEvent(unsigned short, NPoint, ADMModifiers, unsigned long, unsigned long) + 517
29 com.adobe.coretech.adm
0x121857f7 MacTracker::HandleMacEvent(ADMDialog*, ADMItem*, EventRecord const*) + 1403
30 com.adobe.coretech.adm
0x1216cf79 MacDialog::DoEvent(EventRecord const*) + 805
31 com.adobe.coretech.adm
0x1216d493 MacDialog::HandleCarbonEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 751
32 com.apple.HIToolbox
0x92588eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
33 com.apple.HIToolbox
0x923dc64f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
34 com.apple.HIToolbox
0x923db968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
35 com.apple.HIToolbox
0x923eeaf1 SendEventToEventTarget + 88
36 com.apple.HIToolbox
0x92595148 SendEventFromMouseDown(OpaqueWindowPtr*, unsigned long, OpaqueEventRef*) + 167
37 com.apple.HIToolbox
0x925954ec HandleWindowClick(OpaqueWindowPtr*, Point, short, unsigned long, OpaqueEventRef*) + 554
38 com.apple.HIToolbox
0x92594a06 HandleMouseEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 545
39 com.apple.HIToolbox
0x9244e8d8 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 857
40 com.apple.HIToolbox
0x92588eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
41 com.apple.HIToolbox
0x923dc64f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
42 com.apple.HIToolbox
0x923db968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
43 com.apple.HIToolbox
0x9244db57 CallNextEventHandler + 84
44 com.adobe.owl
0x06f6011d OWLControlBarCreateNonComposite + 1763
45 com.adobe.owl
0x06ec92f4 OWLThemeAddBrush + 1428
46 com.apple.HIToolbox
0x92588eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
47 com.apple.HIToolbox
0x923dc64f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
48 com.apple.HIToolbox
0x923db968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
49 com.apple.HIToolbox
0x9244db57 CallNextEventHandler + 84
50 com.adobe.coretech.adm
0x1216daf5 MacDialog::HandleCarbonEvent(OpaqueEventHandlerCallRef*, OpaqueEventRef*) + 2385
51 com.apple.HIToolbox
0x92588eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
52 com.apple.HIToolbox
0x923dc64f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
53 com.apple.HIToolbox
0x923db968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
54 com.apple.HIToolbox
0x923eeaf1 SendEventToEventTarget + 88
55 com.apple.HIToolbox
0x9240fbb2 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046
56 com.apple.HIToolbox
0x923dca95 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
57 com.apple.HIToolbox
0x923db968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
58 com.apple.HIToolbox
0x923eeaf1 SendEventToEventTarget + 88
59 com.adobe.illustrator
0x000aadc0 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 580772
60 com.apple.HIToolbox
0x92588eb9 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
61 com.apple.HIToolbox
0x923dc64f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
62 com.apple.HIToolbox
0x923db968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
63 com.apple.HIToolbox
0x923db7e0 SendEventToEventTargetWithOptions + 94
64 com.apple.HIToolbox
0x9240f6a9 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 1757
65 com.apple.HIToolbox
0x923dca95 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
66 com.apple.HIToolbox
0x923db968 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
67 com.apple.HIToolbox
0x923eeaf1 SendEventToEventTarget + 88
68 com.apple.HIToolbox
0x925885a3 ToolboxEventDispatcher + 82
69 com.apple.HIToolbox
0x92588463 RunApplicationEventLoop + 240
70 com.adobe.illustrator
0x000ab0c1 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 581541
71 com.adobe.illustrator
0x001130bc AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1007520
72 com.adobe.illustrator
0x000d424a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 749870
73 com.adobe.illustrator
0x00003436 0x1000 + 9270
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x91982992 kevent64 + 10
1 libdispatch.dylib
0x975008bd _dispatch_mgr_invoke + 238
2 libdispatch.dylib
0x97500556 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8bfa3 pthread_cond_wait + 48
3 com.adobe.amt.services
0x046b4126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services
0x046acdb0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services
0x046b418c AMTThread::Worker(void*) + 24
6 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
7 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
8 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x9ba8bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x94332922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x94332b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x942fef92 MPWaitOnQueue + 199
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
10 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
11 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 4:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x9ba8bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x94332922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x94332b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x942fef92 MPWaitOnQueue + 199
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
10 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
11 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 5:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x9ba8bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x94332922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x94332b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x942fef92 MPWaitOnQueue + 199
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
10 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
11 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 6:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x9ba8bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x94332922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x94332b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x942fef92 MPWaitOnQueue + 199
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
10 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
11 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 7:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x9ba8bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x94332922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x94332b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x942fef92 MPWaitOnQueue + 199
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
10 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
11 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 8:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x9ba8bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x94332922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x94332b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x942fef92 MPWaitOnQueue + 199
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
10 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
11 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 9:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib
0x9ba8bbd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore
0x94332922 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore
0x94332b46 TSWaitOnConditionTimedRelative + 186
5 com.apple.CoreServices.CarbonCore
0x942fef92 MPWaitOnQueue + 199
6 AdobeACE
0x01677579 0x163d000 + 238969
7 AdobeACE
0x01676f71 0x163d000 + 237425
8 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
9 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
10 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
11 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 10:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8bfa3 pthread_cond_wait + 48
3 AdobeAGM
0x01ab159d AGMInitialize + 3243373
4 AdobeAGM
0x01ab21ed AGMInitialize + 3246525
5 AdobeAGM
0x01ab7de0 AGMInitialize + 3270064
6 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
7 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
8 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 11:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8bfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl
0x16bab1af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl
0x16944b0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl
0x16bab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl
0x16bab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl
0x16bab426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
9 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
10 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 12:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8bfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl
0x16bab1af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl
0x16944b0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl
0x16bab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl
0x16bab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl
0x16bab426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
9 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
10 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 13:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8bfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl
0x16bab1af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl
0x16944b0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl
0x16bab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl
0x16bab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl
0x16bab426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
9 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
10 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 14:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8bfa3 pthread_cond_wait + 48
3 com.adobe.adobeswfl
0x16bab1af APXGetHostAPI + 2599055
4 com.adobe.adobeswfl
0x16944b0f APXGetHostAPI + 82415
5 com.adobe.adobeswfl
0x16bab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl
0x16bab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl
0x16bab426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
9 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
10 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 15:
0 libsystem_kernel.dylib
0x91981b76 __semwait_signal + 10
1 libsystem_c.dylib
0x94d9c05b nanosleep$UNIX2003 + 219
2 com.adobe.illustrator.plugins.Scripting Support
0x1277183b PluginMain + 447467
3 com.adobe.illustrator.plugins.Scripting Support
0x12753a13 PluginMain + 325059
4 com.adobe.illustrator.plugins.Scripting Support
0x12771948 PluginMain + 447736
5 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
6 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
7 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 16:
0 libsystem_kernel.dylib
0x91981a26 __recvfrom + 10
1 libsystem_c.dylib
0x94d9c16d recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib
0x166d96cf Invoke + 54887
3 ServiceManager-Launcher.dylib
0x166d876e Invoke + 50950
4 ServiceManager-Launcher.dylib
0x166d761f Invoke + 46519
5 ServiceManager-Launcher.dylib
0x166d7671 Invoke + 46601
6 ServiceManager-Launcher.dylib
0x166d76fb Invoke + 46739
7 ServiceManager-Launcher.dylib
0x166d1afe Invoke + 23190
8 ServiceManager-Launcher.dylib
0x166d1ce7 Invoke + 23679
9 ServiceManager-Launcher.dylib
0x166d28c7 Invoke + 26719
10 ServiceManager-Launcher.dylib
0x166d29c5 Invoke + 26973
11 ServiceManager-Launcher.dylib
0x166d5db0 Invoke + 40264
12 ServiceManager-Launcher.dylib
0x166d6059 Invoke + 40945
13 ServiceManager-Launcher.dylib
0x166d6687 Invoke + 42527
14 ServiceManager-Launcher.dylib
0x166d6884 Invoke + 43036
15 ServiceManager-Launcher.dylib
0x166c8826 Login + 1654
16 ServiceManager-Launcher.dylib
0x166c9c71 Login + 6849
17 ServiceManager-Launcher.dylib
0x166d6df3 Invoke + 44427
18 ServiceManager-Launcher.dylib
0x166d9341 Invoke + 53977
19 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
20 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
21 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 17:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8a042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl
0x16bab177 APXGetHostAPI + 2598999
4 com.adobe.adobeswfl
0x16bc60ee APXGetHostAPI + 2709454
5 com.adobe.adobeswfl
0x16bab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl
0x16bab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl
0x16bab426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
9 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
10 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 18:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8a042 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl
0x16bab177 APXGetHostAPI + 2598999
4 com.adobe.adobeswfl
0x16d22428 APXGetHostAPI + 4135688
5 com.adobe.adobeswfl
0x16bab29c APXGetHostAPI + 2599292
6 com.adobe.adobeswfl
0x16bab307 APXGetHostAPI + 2599399
7 com.adobe.adobeswfl
0x16bab426 APXGetHostAPI + 2599686
8 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
9 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
10 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 19:
0 libsystem_kernel.dylib
0x9197cfb6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00678014 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3309284
2 com.adobe.illustrator
0x006791f9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313865
3 com.adobe.illustrator
0x006793c9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329
4 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
6 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
7 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 20:
0 libsystem_kernel.dylib
0x9197cfb6 semaphore_wait_trap + 10
1 com.adobe.illustrator
0x00678014 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3309284
2 com.adobe.illustrator
0x006791f9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3313865
3 com.adobe.illustrator
0x006793c9 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3314329
4 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
5 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
6 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
7 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 21:
0 libsystem_kernel.dylib
0x9197cfce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x942ff311 MPWaitOnSemaphore + 104
2 MultiProcessor Support
0x2245e124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
5 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
6 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 22:
0 libsystem_kernel.dylib
0x9197cfce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x942ff311 MPWaitOnSemaphore + 104
2 MultiProcessor Support
0x2245e124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
5 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
6 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 23:
0 libsystem_kernel.dylib
0x9197cfce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x942ff311 MPWaitOnSemaphore + 104
2 MultiProcessor Support
0x2245e124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
5 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
6 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 24:
0 libsystem_kernel.dylib
0x9197cfce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x942ff311 MPWaitOnSemaphore + 104
2 MultiProcessor Support
0x2245e124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
5 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
6 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 25:
0 libsystem_kernel.dylib
0x9197cfce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x942ff311 MPWaitOnSemaphore + 104
2 MultiProcessor Support
0x2245e124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
5 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
6 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 26:
0 libsystem_kernel.dylib
0x9197cfce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x942ff311 MPWaitOnSemaphore + 104
2 MultiProcessor Support
0x2245e124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
5 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
6 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 27:
0 libsystem_kernel.dylib
0x9197cfce semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore
0x942ff311 MPWaitOnSemaphore + 104
2 MultiProcessor Support
0x2245e124 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore
0x942ff56e PrivateMPEntryPoint + 68
4 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
5 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
6 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 28:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 29:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 30:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 31:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 32:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 33:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 34:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 35:
0 libsystem_kernel.dylib
0x919817ca __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x9ba89d8a _pthread_cond_wait + 837
2 libsystem_pthread.dylib
0x9ba8a042 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore
0x94332b2d TSWaitOnConditionTimedRelative + 161
4 com.apple.CoreServices.CarbonCore
0x943326ea TSWaitOnSemaphoreCommon + 531
5 com.apple.CoreServices.CarbonCore
0x9433289d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore
0x94312ea0 TimerThread + 89
7 libsystem_pthread.dylib
0x9ba875fb _pthread_body + 144
8 libsystem_pthread.dylib
0x9ba87485 _pthread_start + 130
9 libsystem_pthread.dylib
0x9ba8ccf2 thread_start + 34
Thread 36:
0 libsystem_kernel.dylib
0x91982046 __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x9ba88dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib
0x9ba8ccce start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x246a7ab0 ecx: 0x966943ba edx: 0x00002860
edi: 0x00003de0 esi: 0x2d5045b0 ebp: 0xbfffc648 esp: 0xbfffc510
ss: 0x00000023 efl: 0x00010246 eip: 0x92445b7f cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x2d5045b0
Logical CPU:
0
Error Code:
0x00000004
Trap Number:
14
Binary Images:
0x1000 - 0x10ddfe7 +com.adobe.illustrator (399 - 15.0.2) <E981EB14-E985-235C-5B50-36ECD01A3851> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x13fe000 - 0x14cbfe7 +AdobeAXEDOMCore (0) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x153a000 - 0x154afff com.apple.carbonframeworktemplate (1.0 - 1.0) <52191201-4C2A-FC9B-06E4-0327B5203D7E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x154f000 - 0x156aff9 +AdobePDFSettings (1) /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x1584000 - 0x15c8fff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <AF5B961D-03B5-1F8F-0DE0-E7DE0863E578> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x162b000 - 0x162bfff +SPBasic (0) <574E14ED-6879-7536-E9A1-77F66D81FCBB> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x162f000 - 0x1635ffb +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <5B4C881B-6885-96F2-BD05-BE9C44A7546C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x163d000 - 0x1752fff +AdobeACE (1) <BFF50B9A-8BCA-08D1-0260-FF251DA05EC7> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1775000 - 0x1c9bfff +AdobeAGM (1) <72363979-F9A0-0EA2-3E16-AB8D6EA0F12E> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1ddc000 - 0x1e18fff +AdobeARE (1) <B2DBDCF9-944F-7C5A-43CF-A5E207BEE94B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1e21000 - 0x1e47ff6 +AdobeAXE8SharedExpat (0) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpatHow did you get to 10.9.1? A clean install or did you do an inplace update and migrate you CS installation. If the latter then you should probably uninstall, run the Cleaner tool and reinstall the entire CS Suite. Adobe products don't do well with migration.
-
Illustrator CS5 crashes when scrolling through font menu.
Hello Adobe Community,
I am in desperate need of help with my Illustrator CS5 program. It has suddenly started to crash when I scroll through the Font menu from the Type menu at the top of the program. I am using a late 2013 Macbook Pro 13" with retina display on OSX 10.9.2. I am using Illustrator CS5 v15.0.0. I have read through scores of forum threads and tried every solution that was suggested and still cannot resolve this problem. I am stumped and my back is up against the wall. My work flow has now slowed to crawl since I have to now search through fonts using FontBook then manually type in the font I need in the font character field. I believe this problem is due to a corrupt font. The trouble started after I installed a new font. I have since deactivated and deleted that font but the problem persists. I am not a "tech head" so I don't know how to generate those long code pages that some can. I can make pretty pictures with Adobe products but I can't service those Adobe products.
Here is a list of things I have tried so far (at least what I remember):
* I have deactivated and deleted the font I believed to be corrupt.
* I have validated all my fonts with FontBook and deleted all corrupt files.
* I have turned off the "enable missing glyph protecting" in the preferences.
* I have used FontNuke to delete my font caches.
* I have reset my Pram.
* I have repaired all my permission with disk utility.
* I have removed all fonts except for the standard system fonts.
* I have uninstalled Illustrator and done a clean install (my system was migrated from a backup-however is has worked fine for months).
* I have deleted my library/preferences/abobefnt.plst.
* I have change the font preview to small.
* I deleted all my fonts and restored them from time machine from before I had installed that last font I believed to be buggy.
* I have prayed to Jebus.
So far none of this has worked. The closest I got was after deleting all the corrupt fonts with FontBook. It worked for a day. Then the next day started crashing again. I am completely lost at this point. I don't know what else to do.
Can anybody please help me figure this out?
BK
Update - I figured out how those crash reports are done so if anyone thinks they can help but needs to see a report please let me know and I will paste it into a reply.
Update 2 - I tried turning off the font preview all together and this seems to have stopped the crashes so far. I think the bug can be isolated to this function. Problem is I need that function.Hello Adobe Community,
I am in desperate need of help with my Illustrator CS5 program. It has suddenly started to crash when I scroll through the Font menu from the Type menu at the top of the program. I am using a late 2013 Macbook Pro 13" with retina display on OSX 10.9.2. I am using Illustrator CS5 v15.0.0. I have read through scores of forum threads and tried every solution that was suggested and still cannot resolve this problem. I am stumped and my back is up against the wall. My work flow has now slowed to crawl since I have to now search through fonts using FontBook then manually type in the font I need in the font character field. I believe this problem is due to a corrupt font. The trouble started after I installed a new font. I have since deactivated and deleted that font but the problem persists. I am not a "tech head" so I don't know how to generate those long code pages that some can. I can make pretty pictures with Adobe products but I can't service those Adobe products.
Here is a list of things I have tried so far (at least what I remember):
* I have deactivated and deleted the font I believed to be corrupt.
* I have validated all my fonts with FontBook and deleted all corrupt files.
* I have turned off the "enable missing glyph protecting" in the preferences.
* I have used FontNuke to delete my font caches.
* I have reset my Pram.
* I have repaired all my permission with disk utility.
* I have removed all fonts except for the standard system fonts.
* I have uninstalled Illustrator and done a clean install (my system was migrated from a backup-however is has worked fine for months).
* I have deleted my library/preferences/abobefnt.plst.
* I have change the font preview to small.
* I deleted all my fonts and restored them from time machine from before I had installed that last font I believed to be buggy.
* I have prayed to Jebus.
So far none of this has worked. The closest I got was after deleting all the corrupt fonts with FontBook. It worked for a day. Then the next day started crashing again. I am completely lost at this point. I don't know what else to do.
Can anybody please help me figure this out?
BK
Update - I figured out how those crash reports are done so if anyone thinks they can help but needs to see a report please let me know and I will paste it into a reply.
Update 2 - I tried turning off the font preview all together and this seems to have stopped the crashes so far. I think the bug can be isolated to this function. Problem is I need that function. -
Illustrator CS5 Crashes while browsing for files
system is a new HP
running a clean install of Windows 7 pro, 6 gig's of ram and all updates for the os and hardware.
the user opens the program and the clicks on file, open and then scrolls through the files in the list.
During this browse one of two things can happen, mind you the mini preview windows is displaying the preview of the file, if there happens to be a JPEG file in the list as you scroll down it will closes the program.
If there are no JPEG files just AI files it will randomly close the program.
No other errors are seen and upon restarting Illustrator no errors are reported.
Would appreciate any ideas.
MikeThis has nothing to do with AI. Turn off using thumbnails in Windows Explorer and adjust the file dialog accordingly thereafter. In short: Your file associations are busted up by some program and it is trying to eitehr impose its own icons or context menu stuff which in turn interferes with normal file operations. Sounds exactly like you have some rubbish "preview" extension installed...
Mylenium -
Illustrator CS5 crashes while trying to open after installing Maverick
CS5 Photoshop and indesign seems to be OK.
Dohmus,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Bridge crash while scrolling on Win 8.1!
has anyone been experiencing a crash while scrolling in bridge. here's the infor from the reliability monitor in 8.1. TIA
Faulting Application Path: C:\Program Files\Adobe\Adobe Bridge CC (64 Bit)\Bridge.exe
Problem Event Name: APPCRASH
Application Name: Bridge.exe
Application Version: 6.1.0.116
Application Timestamp: 5386cb34
Fault Module Name: Bridge.exe
Fault Module Version: 6.1.0.116
Fault Module Timestamp: 5386cb34
Exception Code: c0000094
Exception Offset: 0000000000044f1a
OS Version: 6.3.9600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 9067
Additional Information 2: 90672d910dfde0a3bef9f88dd9289d1f
Additional Information 3: 7da1
Additional Information 4: 7da1ad3d8773eff3784dfea7b7b289fc
Bucket ID: e5cb3ac3a9f152a3312b3f6ddf8d5570 (85936389167)Hi cyberwasp,
Does this happen only with Bridge CC or with other Adobe apps like Photoshop CC as well?
What version of Bridge CC do you use?
Do you use any Wacom or other brand tablet? If so, have you checked for an updated driver? Disconnect Wacom and use a mouse instead and check.
Disconnect all the external devices and then retry.
Install all the Bridge updates. Help > Updates
Let me know how it goes.
Cheers!
~ Arpit -
Photoshop CS5 crashes when you choose menu items when FinderPop is installed (Mac OS)
FYI - Knowledge Base document was created to outline this problem and provide a solution:
Photoshop CS5 crashes when you choose menu items when FinderPop is installed (Mac OS)
http://kb2.adobe.com/cps/891/cpsid_89140.htmlFinderPop released a new updated version today. It can be found at the below link. Adobe makes no promises about 3rd party software, however my limited testing does indicate that the crash on inverse selection is fixed by this latest beta drop of FinderPop.
2.3.0.6
http://www.fnarr.net/fp/viewforum.php?f=3 -
Illustrator CS4 crashes when scrolling through fonts via the character palette
Hi,
Question say it all - am using CS4 on macbook pro laptop. Does anyone have any idea why this would happen every time since installation? It only crashes when previewing fonts via the character window.
AntHi & thanks for your reply.
No problems with the fonts as far as I can tell via font book validation.
Ant -
Adobe Illustrator CS5 crashes on launch
Hi -
I, like so many others, am having problems running Illustrator since upgrading to Yosemite. At first, the problem seemed isolated to fonts - some of my fonts appeared with angle brackets around them, seemingly indictating that the files were missing: When I tried to scroll through my fonts with the preview turned on, Illustrator crashed. After turning preview off, the program would run for a little while and then, inevitably, crash. Here's what the font menu looks like:
This morning, I tried clearing my preferences (pressing CMD + OPT + SHIFT and then launching Illustrator) and now the program can't even get past the splash screen. Here is the latest crash report.
I have tried uninstalling and reinstalling, clearing preferences, moving plug-ins, and deleting fonts. Nothing seems to help.
When I restarted Illustrator, I got an Apple error saying "A Graphics problem has been detected"... I have no clue what's going on. Illustrator will run momentarily on another user account on the same computer, however when I open the font menu, it crashes.
Any tips would be extremely helpful. Thanks!Thanks, Monika... No such luck! I spent yesterday trouble shooting with Apple trying to troubleshoot corrupt fonts, and we removed them. I've cleared the caches, and gone so far as to uninstall, run Adobe CS5 Cleaner Tool, and then reinstalled all of my Adobe Creative Suite. It should be noted that the fonts menu appears correctly in InDesign and Photoshop - neither are crashing. I've also updated Java, which seemed to solve problems other folks had after upgrading to Yosemite, but that doesn't seem to have made a difference. My filters menu is showing the same gray bars that the font menu is, but the filters don't seem to be crashing the program.
https://www.pinterest.com/pin/create/extension/ -
Illustrator CS5 crashing on exit
Illustrator CS5 keeps crashing on every exit. I am hoping someone can identify a more appealing solution than the workaround I found.
Steps I take to reproduction the problem (with or without creating or opening documents between):
Launch Illustrator
Exit Illustrator
Symptoms
Once the Illustrator application window and taskbar icon disappear, a message window pops up, "Adobe Illustrator CS5.1 has stopped working. Windows is checking for a solution." The only option is to click the "Cancel" button. The window pops up again. So, I click the "Cancel" button again.
The following errors are added to the Windows application error logs (note the two different exception codes):
Event ID: 1000
Task Category: (100)
Details:
Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: AdobeOwl.dll_unloaded, version: 0.0.0.0, time stamp: 0x4b958fed
Exception code: 0xc0000005
Fault offset: 0x5e78fe38
Faulting process id: 0xc84
Faulting application start time: 0x01cd86e83d5ab11d
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: AdobeOwl.dll
Report Id: d0597ad3-f2db-11e1-b11d-c80aa9deb457
Event ID: 1000
Task Category: (100)
Details:
Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: AdobeOwl.dll_unloaded, version: 0.0.0.0, time stamp: 0x4b958fed
Exception code: 0xc000041d
Fault offset: 0x5e78fe38
Faulting process id: 0xc84
Faulting application start time: 0x01cd86e83d5ab11d
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS5\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: AdobeOwl.dll
Report Id: d1b2a25a-f2db-11e1-b11d-c80aa9deb457
System Specifics
Hardware: PC, HP Pavilion DV7
Operating system: Microsoft Windows 7 Home Premium 64-bit edition
Illustrator version: 15.0.2.399 (up-to-date, theoretically)
Efforts to Remedy
Functioning or inconclusive workarounds:
Launch Illustrator from a new Windows user account
I got this one to work. But, I lose a lot of personal settings.
"Verify" Illustrator
Member usgrant7 posted a solution (#5 in the discussion "Illustrator error upon closing") that worked for him/her. But, the instructions were too vague and unspecific to follow with any success. I haven't had success so far with contacting that member.
Common solutions having no effect:
Reboot the computer
Uninstall Illustrator and reinstall (also tried removing various Illustrator settings folders between)
Granti full control permissions to Illustrator application folder (and all subfolders)
Launch Illustrator with administrative priviledges ("as Administrator")
Launch Illustrator in various compatibility modesFinally, A FIX !!!!!!!!
If you are reading this for your own fix, you likely have TeamViewer installed.
"What?!", you say. "How on Earth did he know I have that on my computer?"
As odd as it sounds, TeamViewer with it's Quick Connect feature is the culprit.
Explanatory Hypothesis (Here's What I Think is Going On)
Since Adobe likes to be different even on a PC, they add their own computer code to handle the application's window dressing instead of standard Windows GUI architecture code. Notice the title bar looks different than that of any non-Adobe software installed on your computer. They decided to re-invent the wheel, so to speak.
What I believe is going on is that while TeamViewer is running, it monitors for windowed processes (those you see as a window on the screen). And, for almost every one of these processes, TeamViewer adds a little button near the standard minimize-window button. This little button being added is called a Quick Connect button, a TeamViewer feature that let's you share your application's window with another computer running TeamViewer.
So, I believe that the Quick Connect button is causing the clash between Adobe's insistance on a non-Windows look and TeamViewer's assumption that every software publisher would use Windows GUI.
Solution
“Yeah, yeah. That’s all good. So, how do I fix it?”
Here's the skinny:
Open the TeamViewer window.
From the menu bar, select "Extras" and "Options".
Select the "Advanced" tab.
Click the "Show advanced options" button and then the "Configure..." button (for "QuickConnect button").
Add "illustrator.exe" to disable the QuickConnect button for it.
You may also want to add "flash.exe" if you have professional installed, which is reported to have the same problem.
Good luck and happy illustrating without crashing every single time you exit Illustrator. -
Adobe Illustrator CS5 crashes upon launch
Hi there,
I have just installed the Master Collection and all apps work fine, except for Illustrator that crashes upon launch. I tried cleaning font caches, rebooting, running Onyx, etc. But to no avail. The Master Collection is the Czech version. Here I post the crash log. If anybody could help me I would be very glad.
Thanks a lot in advance,
LackoB
Process: Adobe Illustrator [200]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 399 (15.0.0)
Code Type: X86 (Native)
Parent Process: launchd [86]
Date/Time: 2010-05-25 19:01:17.744 +0900
OS Version: Mac OS X 10.6.3 (10D2094)
Report Version: 6
Interval Since Last Report: 21913 sec
Crashes Since Last Report: -4
Per-App Interval Since Last Report: -42 sec
Per-App Crashes Since Last Report: -4
Anonymous UUID: 0F8C198A-E2C6-4406-9954-68A3FD27F5BF
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x92780050 strncpy + 80
1 ...e.illustrator.plugins.ADMTP 0x20622e20 0x20620000 + 11808
2 ...e.illustrator.plugins.ADMTP 0x20625bd9 0x20620000 + 23513
3 ...e.illustrator.plugins.ADMTP 0x20627134 0x20620000 + 28980
4 ...tor.plugins.FrameworkServer 0x1dcd08ca PluginMain + 1712
5 com.adobe.coretech.adm 0x1f0cb0dd 0x1f0c0000 + 45277
6 com.adobe.coretech.adm 0x1f0d4a4d 0x1f0c0000 + 84557
7 com.adobe.coretech.adm 0x1f0d840c 0x1f0c0000 + 99340
8 com.adobe.coretech.adm 0x1f0c1485 0x1f0c0000 + 5253
9 com.adobe.coretech.adm 0x1f0ddfc9 0x1f0c0000 + 122825
10 ...tor.plugins.FrameworkServer 0x1dcd0a54 PluginMain + 2106
11 ...e.illustrator.plugins.ADMTP 0x2062263b 0x20620000 + 9787
12 ...tor.plugins.FrameworkServer 0x1dcd0e3a PluginMain + 3104
13 ...tor.plugins.FrameworkServer 0x1dcd11dd PluginMain + 4035
14 ...tor.plugins.FrameworkServer 0x1dcd2317 PluginMain + 8445
15 ...e.illustrator.plugins.ADMTP 0x2062bc05 PluginMain + 179
16 com.adobe.illustrator 0x006c282e AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3698310
17 com.adobe.illustrator 0x006be993 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3682283
18 com.adobe.illustrator 0x006c6656 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3714222
19 com.adobe.illustrator 0x001ab95d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1634569
20 com.adobe.illustrator 0x005505bd AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2182165
21 com.adobe.illustrator 0x001b3009 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1664949
22 com.adobe.illustrator 0x001b4a2d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1671641
23 com.adobe.illustrator 0x0010af6a AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 976662
24 com.adobe.illustrator 0x0004f59d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 208201
25 com.adobe.illustrator 0x0005015e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 211210
26 com.adobe.illustrator 0x0004f8e4 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 209040
27 com.adobe.illustrator 0x0010a5cd AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 974201
28 com.adobe.illustrator 0x000cc97e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 721194
29 com.adobe.illustrator 0x00003346 0x1000 + 9030
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x92794b42 kevent + 10
1 libSystem.B.dylib 0x9279525c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x92794719 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x927944be _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x92793f41 _pthread_wqthread + 390
5 libSystem.B.dylib 0x92793d86 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x92793bd2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x92794168 _pthread_wqthread + 941
2 libSystem.B.dylib 0x92793d86 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x9276e342 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9279beb8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x927e442f pthread_cond_wait + 48
3 com.adobe.amt.services 0x0458d126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x04585db0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services 0x0458d18c AMTThread::Worker(void*) + 24
6 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
7 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9276e35a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9279bea1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x927caa28 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x941f0465 TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x941f01a3 TSWaitOnSemaphoreCommon + 511
5 ...ple.CoreServices.CarbonCore 0x942143eb TimerThread + 97
6 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
7 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x9279c262 __semwait_signal + 10
1 libSystem.B.dylib 0x9279bf1e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9279dbb8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x94204aee TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x941f043d TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x941ebe0f MPWaitOnQueue + 250
6 AdobeACE 0x015526f1 0x1518000 + 239345
7 AdobeACE 0x015520ed 0x1518000 + 237805
8 ...ple.CoreServices.CarbonCore 0x941cfeb6 PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
10 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9279c262 __semwait_signal + 10
1 libSystem.B.dylib 0x9279bf1e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9279dbb8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x94204aee TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x941f043d TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x941ebe0f MPWaitOnQueue + 250
6 AdobeACE 0x015526f1 0x1518000 + 239345
7 AdobeACE 0x015520ed 0x1518000 + 237805
8 ...ple.CoreServices.CarbonCore 0x941cfeb6 PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
10 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x9279c262 __semwait_signal + 10
1 libSystem.B.dylib 0x9279bf1e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x9279dbb8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x94204aee TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x941f043d TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x941ebe0f MPWaitOnQueue + 250
6 AdobeACE 0x015526f1 0x1518000 + 239345
7 AdobeACE 0x015520ed 0x1518000 + 237805
8 ...ple.CoreServices.CarbonCore 0x941cfeb6 PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
10 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9276e342 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9279beb8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x927e442f pthread_cond_wait + 48
3 AdobeAGM 0x0198b8f5 AGMInitialize + 3243373
4 AdobeAGM 0x0198c545 AGMInitialize + 3246525
5 AdobeAGM 0x01992138 AGMInitialize + 3270064
6 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
7 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x92793bd2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x92794168 _pthread_wqthread + 941
2 libSystem.B.dylib 0x92793d86 start_wqthread + 30
Thread 10:
0 libSystem.B.dylib 0x9279c262 __semwait_signal + 10
1 libSystem.B.dylib 0x927c7e44 nanosleep$UNIX2003 + 188
2 ...trator.plugins.AISaveForWeb 0x2316c89b CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106329
3 ...trator.plugins.AISaveForWeb 0x231672e3 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 84385
4 ...trator.plugins.AISaveForWeb 0x2316c9a8 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106598
5 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
6 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x9276e34e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x94202212 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x253610f0 ThreadFunction(void*) + 78
3 ...ple.CoreServices.CarbonCore 0x941cfeb6 PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
5 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x9276e34e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x94202212 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x253610f0 ThreadFunction(void*) + 78
3 ...ple.CoreServices.CarbonCore 0x941cfeb6 PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
5 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x9276e34e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x94202212 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x253610f0 ThreadFunction(void*) + 78
3 ...ple.CoreServices.CarbonCore 0x941cfeb6 PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
5 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 14:
0 libSystem.B.dylib 0x9276e342 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9279beb8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x927e442f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2e40ed5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2e1b01ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2e40ee4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2e40eeb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2e40ef9b APXGetHostAPI + 2568459
8 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
9 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x9276e342 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9279beb8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x927e442f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2e40ed5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2e1b01ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2e40ee4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2e40eeb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2e40ef9b APXGetHostAPI + 2568459
8 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
9 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x9276e342 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9279beb8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x927e442f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2e40ed5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2e1b01ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2e40ee4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2e40eeb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2e40ef9b APXGetHostAPI + 2568459
8 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
9 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 17:
0 libSystem.B.dylib 0x9276e342 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x9279beb8 _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x927e442f pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x2e40ed5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x2e1b01ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x2e40ee4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2e40eeb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2e40ef9b APXGetHostAPI + 2568459
8 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
9 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 18:
0 libSystem.B.dylib 0x9276e35a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x9279bea1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x927caa28 pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x2e40ed27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x2e58406b APXGetHostAPI + 4096475
5 com.adobe.adobeswfl 0x2e40ee4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x2e40eeb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x2e40ef9b APXGetHostAPI + 2568459
8 libSystem.B.dylib 0x9279ba19 _pthread_start + 345
9 libSystem.B.dylib 0x9279b89e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xbfffef63 ebx: 0x20622bdf ecx: 0x00000100 edx: 0x0000000d
edi: 0xbfffef63 esi: 0x00000000 ebp: 0xbffff0c8 esp: 0xbfffef24
ss: 0x0000001f efl: 0x00010216 eip: 0x92780050 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0xff7ff6 +com.adobe.illustrator 399 (15.0.0) <E4A81060-96D8-01B9-093D-04CBB8C0459B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x12d9000 - 0x13a6fe7 +AdobeAXEDOMCore ??? (???) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
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0x20d59000 - 0x20d5cffb +com.adobe.illustrator.plugins.GIF89 GIF89a Format version 15.0.0 (15.0.0) <929AF430-A08D-0A96-C140-C14D2D8A848F> /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/GIF89a.aip/Contents/MacOS/GIF89
0x20d60000 - 0x20d6bfee +com.adobe.illustrator.plugins.FXGFileFormatUI MXGFileFormatUIEN version 15.0.0 (15.0.0) <29098458-9EEF-56BB-5500-082CA55EF11A> /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/FXGFileFormatUI.aip/Contents/MacOS/FXGFileFormatUI
0x20d7e000 - 0x20f0afef +com.adobe.illustrator.plugins.FXGFileFormat MXGFileFormat version 15.0.0 (15.0.0) <5C05C31A-110B-DCFC-1DFB-C46857C2A149> /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/FXGFileFormat.aip/Contents/MacOS/FXGFileFormat
0x20f53000 - 0x2194ffef +aflame ??? (???) <B07806FD-0449-CBC6-FB92-0745A6D914D5> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/aflame.framework/Versions/A/aflame
0x21b12000 - 0x21ca3ff3 +aflamingo ??? (???) <C4136948-FE16-15C4-F1B9-040E014AF2CA> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/aflamingo.framework/Versions/A/aflamingo
0x21e66000 - 0x21e8dfe4 +com.adobe.illustrator.plugins.FHImport FHImport version 15.0.0 (15.0.0) <66790786-2D8B-3036-8D64-819057A4EC7C> /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/FHImport.aip/Contents/MacOS/FHImport
0x21e98000 - 0x22a82fff +com.adobe.illustrator.plugins.DxfDwg DxfDwg version 15.0.0 (15.0.0) <3929A3BF-46AC-C56F-765D-50A48F0FD5FE> /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/DxfDwg.aip/Contents/MacOS/DxfDwg
0x22ceb000 - 0x23302fec +com.adobe.illustrator.plugins.AISaveForWeb SaveForWebEN version 15.0.0 (15.0.0) <484602C1-43D0-5545-BC79-6C9BE458714F> /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/AISaveForWeb.aip/Contents/MacOS/AISaveForWeb
0x235fa000 - 0x235fcfff +com.adobe.illustrator.plugins.MaskHelper MaskHelper version 15.0.0 (15.0.0) <EA826DF7-190B-7AFB-AE1F-A26A2091A372> /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Filters.localized/MaskHelper.aip/Contents/MacOS/MaskHelper
0x23700000 - 0x23704ffb +com.adobe.illustrator.plugins.ZigZag Zig Zag version 15.0.0 (15.0.0) <E0CF54A5-84BD-E29F-9858-87E6FAHi,
Try the following:
1) Create a new admin user and try to launch in it.
If that doesn't help than try this:
1) Uninstall with the option to remove preferences
2) Delete Adobe Illustrator CS5 folder under /Applications if left behind.
3) Install AI again.
-Anirudh -
Illustrator CS5 crashes every time I startup
I've installed CS5 Design Premium.
Everything works except for Illustrator.
I've seen other threads and tried their suggestions (deleting prefs, deleting cache). But still it crashes upon startup.
Can ANYONE help me?
Here's the crash report:
Process: Adobe Illustrator [3451]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 399 (15.0.0)
Code Type: X86 (Native)
Parent Process: launchd [117]
Date/Time: 2012-03-20 20:31:02.941 -0700
OS Version: Mac OS X 10.7.3 (11D50)
Report Version: 9
Interval Since Last Report: 93432 sec
Crashes Since Last Report: 24
Per-App Interval Since Last Report: 268 sec
Per-App Crashes Since Last Report: 12
Anonymous UUID: C5395524-9039-46DA-8521-AC2523A7CE4E
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000d2ae442b
VM Regions Near 0xd2ae442b:
CG backing stores 00000000cb28d000-00000000cb32c000 [ 636K] rw-/rw- SM=SHM
-->
Submap 00000000ffff0000-00000000ffff2000 r-x/r-x process-only submap
Application Specific Information:
objc[3451]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.ape 0x0d8870b2 APEInitialize + 7842
1 com.adobe.ape 0x0d8914ec APEPlayerExtendObjectModel + 76
2 com.adobe.AdobeScCore 0x02adea81 ScCore::ASInterfaceData::connect() + 129
3 com.adobe.AdobeScCore 0x02adc909 ScCore::ASInterface::ASInterface(long, ScCore::String const&, ScScript::Engine&, bool) + 329
4 com.adobe.illustrator.plugins.Scripting Support 0x0fbff347 0xfb4a000 + 742215
5 com.adobe.illustrator.plugins.Services 0x13948a91 PluginMain + 60469
6 com.adobe.illustrator.plugins.Services 0x13948c4a PluginMain + 60910
7 com.adobe.illustrator.plugins.Services 0x13944b83 PluginMain + 44327
8 com.adobe.illustrator.plugins.Services 0x13938db3 0x13937000 + 7603
9 com.adobe.illustrator.plugins.Services 0x1393a009 PluginMain + 429
10 com.adobe.illustrator 0x006c282e AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3698310
11 com.adobe.illustrator 0x006be993 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3682283
12 com.adobe.illustrator 0x006c6656 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 3714222
13 com.adobe.illustrator 0x001ab95d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1634569
14 com.adobe.illustrator 0x005625da AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 2255922
15 com.adobe.illustrator 0x001b1c84 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1659952
16 com.adobe.illustrator 0x000d041d AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 736201
17 com.adobe.illustrator 0x0010a476 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 973858
18 com.adobe.illustrator 0x0014b0b6 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 1239138
19 com.adobe.illustrator 0x000a6cbf AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 566379
20 com.apple.HIToolbox 0x98aa462c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
21 com.apple.HIToolbox 0x9891ff4f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
22 com.apple.HIToolbox 0x9891f3cc _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482
23 com.apple.HIToolbox 0x9891f1e4 SendEventToEventTargetWithOptions + 75
24 com.apple.HIToolbox 0x98934d2a _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRefPv + 3152
25 com.apple.HIToolbox 0x9892040a _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
26 com.apple.HIToolbox 0x9891f3cc _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCall Rec + 482
27 com.apple.HIToolbox 0x989340d5 SendEventToEventTarget + 76
28 com.apple.HIToolbox 0x98aa4478 ToolboxEventDispatcher + 82
29 com.apple.HIToolbox 0x98aa45a7 RunApplicationEventLoop + 236
30 com.adobe.illustrator 0x000a6e2b AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 566743
31 com.adobe.illustrator 0x0010a688 AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 974388
32 com.adobe.illustrator 0x000cc97e AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 721194
33 com.adobe.illustrator 0x00003346 0x1000 + 9030
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x99e0d90a kevent + 10
1 libdispatch.dylib 0x9a27cc58 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x9a27b6a7 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x99e0d02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a5c1ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9a5c36fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x99e0c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5c3e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a56b82a pthread_cond_wait + 48
3 com.adobe.amt.services 0x0458d126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x04585db0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services 0x0458d18c AMTThread::Worker(void*) + 24
6 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
7 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x99e0c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5c3e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a5c3f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x900433ef TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x90043165 TSWaitOnSemaphoreCommon + 490
5 com.apple.CoreServices.CarbonCore 0x90042f76 TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x900b8398 TimerThread + 292
7 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
8 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x99e0c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5c3e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x9a57442c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x900d1e62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x900433c5 TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x900a5681 MPWaitOnQueue + 200
6 AdobeACE 0x015526f1 0x1518000 + 239345
7 AdobeACE 0x015520ed 0x1518000 + 237805
8 com.apple.CoreServices.CarbonCore 0x900a65e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
10 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x99e0c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5c3e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a56b82a pthread_cond_wait + 48
3 AdobeAGM 0x0198b8f5 AGMInitialize + 3243373
4 AdobeAGM 0x0198c545 AGMInitialize + 3246525
5 AdobeAGM 0x01992138 AGMInitialize + 3270064
6 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
7 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x99e0d02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x9a5c1ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x9a5c36fe start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x99e0cbb2 __semwait_signal + 10
1 libsystem_c.dylib 0x9a5747b9 nanosleep$UNIX2003 + 187
2 com.adobe.illustrator.plugins.AISaveForWeb 0x132d989b CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106329
3 com.adobe.illustrator.plugins.AISaveForWeb 0x132d42e3 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 84385
4 com.adobe.illustrator.plugins.AISaveForWeb 0x132d99a8 CEveFunctionPropertyList::AddItem(char const*, Eve::DataType, std::string const&) + 106598
5 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
6 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x99e0ac76 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x900a5a98 MPWaitOnSemaphore + 104
2 MultiProcessor Support 0x140600f0 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x900a65e0 PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
5 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x99e0c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5c3e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a56b82a pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x29c2bd5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x299cd1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x29c2be4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x29c2beb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x29c2bf9b APXGetHostAPI + 2568459
8 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
9 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x99e0c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5c3e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a56b82a pthread_cond_wait + 48
3 com.adobe.adobeswfl 0x29c2bd5f APXGetHostAPI + 2567887
4 com.adobe.adobeswfl 0x299cd1ef APXGetHostAPI + 82783
5 com.adobe.adobeswfl 0x29c2be4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x29c2beb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x29c2bf9b APXGetHostAPI + 2568459
8 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
9 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x99e0c83e __psynch_cvwait + 10
1 libsystem_c.dylib 0x9a5c3e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x9a5c3f7b pthread_cond_timedwait_relative_np + 47
3 com.adobe.adobeswfl 0x29c2bd27 APXGetHostAPI + 2567831
4 com.adobe.adobeswfl 0x29da106b APXGetHostAPI + 4096475
5 com.adobe.adobeswfl 0x29c2be4c APXGetHostAPI + 2568124
6 com.adobe.adobeswfl 0x29c2beb7 APXGetHostAPI + 2568231
7 com.adobe.adobeswfl 0x29c2bf9b APXGetHostAPI + 2568459
8 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
9 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x99e0ac22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x99e0a1f6 mach_msg + 70
2 com.apple.CoreFoundation 0x90a24c7a __CFRunLoopServiceMachPort + 170
3 com.apple.CoreFoundation 0x90a2dda4 __CFRunLoopRun + 1428
4 com.apple.CoreFoundation 0x90a2d47c CFRunLoopRunSpecific + 332
5 com.apple.CoreFoundation 0x90a2d328 CFRunLoopRunInMode + 120
6 com.adobe.amt.services 0x045a79ac ALM_HTTPSend + 1476
7 com.adobe.amt.services 0x0459ae5c _SLCoreService::ActivateSerial(char const*, char const*, void*, char const*, char const*) + 760
8 com.adobe.amtlib 0x041f9ae1 SLCoreServiceActivateSerial + 317
9 com.adobe.amtlib 0x041ebefc ALM_SL_ProductLicense_Activate + 290
10 com.adobe.amtlib 0x041eac04 ALM_ProductLicense_Activate + 38
11 com.adobe.amtlib 0x041e3825 ALM_Pri_PostChromeLicenseSearch + 1353
12 com.adobe.amtlib 0x041e5b98 ALM_License_SilentValidate + 314
13 com.adobe.amtlib 0x041ca378 AMTALMService::IsProductActivated() + 60
14 com.adobe.amtlib 0x041baa0c AMTImpl::DoALMWorkflow(AMTALMService&, AMTImpl::LaunchSequence) + 748
15 com.adobe.amtlib 0x041c2c3c AMTImpl::DoLaunchWorkflow(AMTImpl::LaunchSequence) + 450
16 com.adobe.amtlib 0x041c3a5d AMTImpl::DoValidateWorkflow(AMTImpl::LaunchSequence) + 293
17 com.adobe.amtlib 0x041c3cf5 AMTImpl::DoPreValidateWorkflow() + 119
18 com.adobe.amtlib 0x041c3e71 AMTImpl::ServiceLoaderThread(void*) + 45
19 com.adobe.amtlib 0x041f1c48 AMTThread::Worker(void*) + 24
20 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
21 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x99e0cbb2 __semwait_signal + 10
1 libsystem_c.dylib 0x9a5747b9 nanosleep$UNIX2003 + 187
2 com.adobe.illustrator.plugins.Scripting Support 0x0fc8183b PluginMain + 447467
3 com.adobe.illustrator.plugins.Scripting Support 0x0fc63a13 PluginMain + 325059
4 com.adobe.illustrator.plugins.Scripting Support 0x0fc81948 PluginMain + 447736
5 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
6 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x99e0ca9a __recvfrom + 10
1 libsystem_c.dylib 0x9a5744a2 recv$UNIX2003 + 54
2 ServiceManager-Launcher.dylib 0x0df396cf Invoke + 54887
3 ServiceManager-Launcher.dylib 0x0df3876e Invoke + 50950
4 ServiceManager-Launcher.dylib 0x0df3761f Invoke + 46519
5 ServiceManager-Launcher.dylib 0x0df37671 Invoke + 46601
6 ServiceManager-Launcher.dylib 0x0df376fb Invoke + 46739
7 ServiceManager-Launcher.dylib 0x0df31afe Invoke + 23190
8 ServiceManager-Launcher.dylib 0x0df31ce7 Invoke + 23679
9 ServiceManager-Launcher.dylib 0x0df328c7 Invoke + 26719
10 ServiceManager-Launcher.dylib 0x0df329c5 Invoke + 26973
11 ServiceManager-Launcher.dylib 0x0df35db0 Invoke + 40264
12 ServiceManager-Launcher.dylib 0x0df36059 Invoke + 40945
13 ServiceManager-Launcher.dylib 0x0df36687 Invoke + 42527
14 ServiceManager-Launcher.dylib 0x0df36884 Invoke + 43036
15 ServiceManager-Launcher.dylib 0x0df28826 Login + 1654
16 ServiceManager-Launcher.dylib 0x0df29c71 Login + 6849
17 ServiceManager-Launcher.dylib 0x0df36df3 Invoke + 44427
18 ServiceManager-Launcher.dylib 0x0df39341 Invoke + 53977
19 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
20 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 16:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x99e0cb42 __select + 10
1 com.apple.CoreFoundation 0x90a7bee5 __CFSocketManager + 1557
2 libsystem_c.dylib 0x9a5bfed9 _pthread_start + 335
3 libsystem_c.dylib 0x9a5c36de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000001 ebx: 0x0d8870a8 ecx: 0x29289a88 edx: 0xd2ae4423
edi: 0xbfffe9d8 esi: 0x15126c88 ebp: 0xbfffe988 esp: 0xbfffe870
ss: 0x00000023 efl: 0x00010282 eip: 0x0d8870b2 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xd2ae442b
Logical CPU: 1
Binary Images:
0x1000 - 0xff7ff6 +com.adobe.illustrator (399 - 15.0.0) <E4A81060-96D8-01B9-093D-04CBB8C0459B> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x12d9000 - 0x13a6fe7 +AdobeAXEDOMCore (??? - ???) <F76D74DC-FD5A-9783-C447-2E58773DA7E1> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x1415000 - 0x1425fff com.apple.carbonframeworktemplate (1.0 - 1.0) <5E8425F4-3852-F874-5091-CA17727F863C> /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
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Have you tried the more serious 6th one?
6) Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CS5 crash when loading variable library
Hi,
I've recently upgraded to CS5 from CS3. I have some template files set up that read an XML variable library and load external images and text. These were working fine with CS3. With CS5, as soon as I load a variable and try to view any of my data sets, Illustrator crashes instantly. To be more specific, the XML seems to load fine, and I can drop down the menu to see all my dataset names, but as soon as I select one, it crashes. Any ideas on this?
Thanks,
Murat
*Illustrator CS5 running on Windows XP SP3
Intel Core2 Quad CPU @ 2.50GHz
3.00GB of RAMTry following steps::
1. Update OS to 10.6.4
2. Delete Illustrator Preferences
3. Restart machine -
Illustrator CS5 crashes on programmatically closing document.
Hi,
I have developed a plugin in which I need to close an active document on click of a button. On clicking my plugin menu item a dialog opens with "Ok" and "Cancel" button. On clicking "Ok" button, the plugin will first close the active document and then will close the dialog and clicking on "Cancel" button will close the dialog.
My plugin works and closes the document and dialog but after few seconds or if I shift focus from Illustrator, the Illustrator crashes with the following message:
"Unhandled exception at 0Xbaadf00d in Illustrator.exe:0XC0000005:Access violation reading location 0Xbaadf00d".
I am using sAIDocList->Close() function to close the active document and EndModal function to close the dialog.
I am on windows Xp and using Illustrator Cs5 and Cs4.
Can someone please guide me on why the crash is occuring and how can I solve this crash??
Thanks.your best bet may be to try and solve the problem without finding the problem.
uninstall illustrator cs5
run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html)
then reinstall illustrator cs5.
update. -
Adobe Illustrator CS5 Crashes frequently
When working in Illustrator CS5 I am constantly crashing. I have done all the updates, Tried different fonts, and even tried different photos. Still crashing. I have also uninstalled and re-installed.
That's not enough memory.
you would have to expect constant crashing. 2 GB the system uses like 1 GB of memory when you factor in -mail client and browser Minimum Requirement for Illustrator CS 5 is 1 GB now you can run Illustrator but a soon as you do anything else or you corrupt you font cache it is going to collapse on you.
But in the meantime you can download ONYX which is free ware and clear out you font cache files make certin AI is not running.
Then
1. Quit Illustrator.
2.Go to User/username/Library/Preferences/ Adobe illustrator CS5 Settings and trash the settings folder, the whole folder not just the contents of the folder..
3. Start Illustrator. Illustrator creates a new preferences file.
Then use the Disk Utility to repair the permissions then launch Illustrator.
things should be better.
Then Purchase 4 or 8 GB of memory it does not have to be from Apple.
Now your computer will run better.
Also you should have at least one other internal hard drive that can be used as a scratch disk, partitioning it so that one partition can be the scratch and the other for storage is good as well.
The scratch dis is important to have other than the start up disk unless you store nothing n the startup disk except the system and applications.
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