Illustrator CS5.5 Tools Gone

Help! One of the students in my class has changed something on the computer and now Illustrator no longer has any Tools, Windows, Workspaces... I can't even reset them.
Thanks
Dave

Tab didn't work. I tried deleting the folder en_us from the Illustrator > Presets folder. That didn't help. Basically every option under the windows tab has disappeared.
Dave

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