Illustrator CS5 (and Indesign) quits unexpectedly...

Question

Downloaded the CS5 premium. I'm having trouble with Illustrator (and Indesign)
Whenever I try to load Illustrator, the application quits when I'm at the startup panel, it doesn't get past 'updating font menu 30%'
Same with Indesign when I try to open 'new file' it quits.
Photoshop has showed no problems so far and seems to work just fine.
I have tried uninstall and reinstall. I've get the same results.
Does anyone know what's causing this?

Answer 1

Hi,
You can try this solution.
1. To solve this issue you need to create a new Admin account for your MAC.
2. Log-in to your new Admin account launch the software.
3. Close the software, navigate to MAC HD > Users > New Admin( What ever name you have given it) > Library > Preferences.
4. You will find the Adobe Illustrator CS5 setting  folder, copy the folder to your MAC HD.
5. Log-in to your old account and replace the Adobe Illustrator CS5 setting from the same location with the New Admin account's folder which you have copied to your         MAC HD.
6. Launch the software to check if it works.
For InDesign CS5.
1. To solve this issue you need to create a new Admin account for your MAC.
2. Log-in to your new Admin account launch the software.
3. Close the software, navigate to MAC HD > Users > New Admin( What ever name you have given it) > Library > Preferences.
4. You will find the Adobe InDesign CS5  folder, copy the folder to your MAC HD.
5. Log-in to your old account and replace the Adobe InDesign CS5 from the same location with the New Admin account's folder which you have copied to your         MAC HD.
6. Launch the software to check if it works.
Then you can delete the new Admin account.
Please do reply.
Hope it works.
Good Luck
SameeR
Message was edited by: Sameer A