Illustrator CS5 in PC Crashing on Save

Help please...
I've been running CS5 for a few months now and Illustrator has all of a sudden started crashing every time I save a document. All other programmes in the Suite seem to be fine. It all started yesterday when copying and pasting some small web graphics into Photoshop when it stopped copying data and not letting me paste anything.
I've downloaded the latest update, but the problem is still there.
Any ideas on how this can be solved?
Thanks in advance

Thanks for your response
Saving files to my local hard drive (C:\ drive) all permissions are OK.

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