Illustrator CS5 Update???? Error

I am trying to update Illustrator CS5 but I continue to get an error message telling me that it has failed to update. Does anyone know how to remedy this?

I seem to remember having a similar issue. I had to download the update manually. Try this link: Adobe - Illustrator : For Macintosh : Adobe Illustrator 15.0.2 Update - All Languages

Similar Messages

  • Illustrator CS5 Update "installation failed" error

    Hello folks!
    I need your help.
    I am getting an "installation failed" on the AI CS5 15.02 Update. When I run the Adobe Support Advisor, it says: "The module found no issues to report for the selected log file."
    Is anyone experiencing this?
    Any suggestions?
    I am using Mac OSX 10.6.6.

    Thanks Mylenium.  Here is my Log file.
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Visit http://www.adobe.com/go/loganalyzer/ for more information
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    START - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    RIBS version: 3.0.122.0
    OSX version: 10.6.6 
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    deploymentFile option not given
    Create Required Folders
    Assuming install mode
    Looking up install source path
    Sync Media DB ...
    ::START TIMER:: [Sync Media DB]
    Pre check media db sync
    End of Pre check media db sync. Exit code: 0
    :: END TIMER :: [Sync Media DB] took 177 miliseconds (0.177 seconds)
    Ready to initialize session to start with ...
    ::START TIMER:: [CreatePayloadSession]
    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    Updated source path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5
    Updating media info for: {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
    Ignoring original data since install source is local
      Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5
      Path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5/payloads/AdobeIllustrator15-mul-231210154506/AdobeIllustrator15-mul-231210154506 .dmg
    --------------------  END  - Updating Media Sources -  END  --------------------
    Supported RIBS version range: [0.0.66.0,3.0.122.0]
    ----------------- CreatePayloadSession: machine is x86 ---------------
    [       0] Tue Mar 15 14:47:14 2011  INFO
    ______ Verify Dependency Subscribers ______
    [       0] Tue Mar 15 14:47:19 2011  INFO
    Overwrite property "extensionsOnly" to: 1
    Overwrite property "mode" to: silent
    Overwrite property "patchesOnly" to: 1
    Overwrite property "workflow" to: updater
    Found payload actions:
    Deciding what installer mode to use...
    BEGIN Setting requested payload actions
    Value returned on lookup of payload: {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is: false
    Action string for  {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul  is install
    END Setting requested payload actions
    Collected advanced path check information for INSTALLDIR
    INSTALLDIR is a well-formed path
    INSTALLDIR is not the root path
    INSTALLDIR is on a local volume
    INSTALLDIR is on a writable volume
    INSTALLDIR is not on a case sensitive volume
    INSTALLDIR passed path basic path validation: /Applications
    ::START TIMER:: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In InstallPreSystemCheckProc
    Custom action return code: 0
    :: END TIMER :: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3 miliseconds (0.003 seconds)
    Payloads passed preflight validation.
    Call PreSession Custom Hook
    ::START TIMER:: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In InstallSessionOpenProc
    Custom action return code: 0
    :: END TIMER :: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
    Calling the custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
    ::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In PrePayloadInstallProc
    AIPFIX: Begin Hook
    AIPFIX: Begin Checking File State
    AIPFIX: Extracting Installdir
    /Applications
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    a62d3debec97b2aa02028fd49db9e187
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    2fad26bdffe03427f3ccd19544a3b01c
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    [       0] Tue Mar 15 14:47:20 2011  INFO
    66d6f312e98d01814583ff396dee363a
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    ee2a605b62960376137b6fcadef0611e
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    70e0371729fa0a6a1172561c57914097
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: End Checking File State
    AIPFIX: End Hook
    Custom action return code: 0
    :: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 332 miliseconds (0.332 seconds)
    ::START TIMER:: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    [       1] Tue Mar 15 14:47:20 2011  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Installer Operation: PayloadInstaller
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Request to install payload
    [       1] Tue Mar 15 14:47:21 2011  INFO
    CustomizedPatch property not found in database
    Beginning installation for payload at /private/tmp/.tempdir8QEJnRKe/Install.db
    [       1] Tue Mar 15 14:47:22 2011 ERROR
    15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    15 Command ARKPatchCommand failed.
    [       1] Tue Mar 15 14:47:22 2011  INFO
    Completing installation for payload at /private/tmp/.tempdir8QEJnRKe/Install.db
    [       1] Tue Mar 15 14:47:22 2011 ERROR
    15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    15 Error rolling back command ARKPatchCommand
    [       0] Tue Mar 15 14:47:23 2011  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
    :: END TIMER :: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3039 miliseconds (3.039 seconds) DTR = 3.94867 KBPS (0.00385612 MBPS)
    User specified overrideFile:
    Calling the ROLLBACK custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul
    ::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In PrePayloadInstallProc
    AIPFIX: Begin Hook
    AIPFIX: Begin Checking File State
    AIPFIX: Extracting Installdir
    /Applications
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    a62d3debec97b2aa02028fd49db9e187
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    2fad26bdffe03427f3ccd19544a3b01c
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    66d6f312e98d01814583ff396dee363a
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    ee2a605b62960376137b6fcadef0611e
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    70e0371729fa0a6a1172561c57914097
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: End Checking File State
    AIPFIX: End Hook
    Custom action return code: 0
    :: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 335 miliseconds (0.335 seconds) DTR = 11.9403 KBPS (0.0116604 MBPS)
    No operation.  We're done:
    Updating driver data - Action: Remove driver entry
    Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
    [       0] Tue Mar 15 14:47:25 2011  INFO
    Total components installed: 0
    Total components repaired: 0
    Total components removed: 0
    [       0] Tue Mar 15 14:47:25 2011 ERROR
    The following payload errors were found during install:
    - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
    [       0] Tue Mar 15 14:47:25 2011  INFO
    Call PostSession Custom Hook
    ::START TIMER:: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In InstallSessionCloseProc
    Custom action return code: 0
    :: END TIMER :: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
    :: END TIMER :: [Total Timer] took 20362 miliseconds (20.362 seconds) DTR = 1.768 KBPS (0.00172656 MBPS)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 6 error(s), 0 warning(s)
    ERROR: 15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    ERROR: 15 Command ARKPatchCommand failed.
    ERROR: 15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    ERROR: 15 Error rolling back command ARKPatchCommand
    ERROR: The following payload errors were found during install:
    ERROR:  - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
    Search the same string above to find when the error occured.
    Exit Code: 7 - Unable to complete Silent workflow
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Visit http://www.adobe.com/go/loganalyzer/ for more information
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    START - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    RIBS version: 3.0.122.0
    OSX version: 10.6.6 
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    deploymentFile option not given
    Create Required Folders
    Assuming install mode
    Looking up install source path
    Sync Media DB ...
    ::START TIMER:: [Sync Media DB]
    Pre check media db sync
    End of Pre check media db sync. Exit code: 0
    :: END TIMER :: [Sync Media DB] took 959 miliseconds (0.959 seconds)
    Ready to initialize session to start with ...
    ::START TIMER:: [CreatePayloadSession]
    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    Updated source path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5
    Updating media info for: {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
    Ignoring original data since install source is local
      Type: 0, Volume Order: 1, Media Name: AdobeIllustratorCS5
      Path: /Users/billhdz/Library/Caches/Adobe/AAMUpdater/AdobeIllustratorCS5-15.0/15.0.2/AdobeIllus tratorCS5/payloads/AdobeIllustrator15-mul-231210154506/AdobeIllustrator15-mul-231210154506 .dmg
    --------------------  END  - Updating Media Sources -  END  --------------------
    Supported RIBS version range: [0.0.66.0,3.0.122.0]
    ----------------- CreatePayloadSession: machine is x86 ---------------
    [       0] Tue Mar 15 15:01:55 2011  INFO
    ______ Verify Dependency Subscribers ______
    [       0] Tue Mar 15 15:02:02 2011  INFO
    Overwrite property "extensionsOnly" to: 1
    Overwrite property "mode" to: silent
    Overwrite property "patchesOnly" to: 1
    Overwrite property "workflow" to: updater
    Found payload actions:
    Deciding what installer mode to use...
    [       0] Tue Mar 15 15:02:03 2011  INFO
    BEGIN Setting requested payload actions
    Value returned on lookup of payload: {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul is: false
    Action string for  {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul  is install
    END Setting requested payload actions
    Collected advanced path check information for INSTALLDIR
    INSTALLDIR is a well-formed path
    INSTALLDIR is not the root path
    INSTALLDIR is on a local volume
    INSTALLDIR is on a writable volume
    INSTALLDIR is not on a case sensitive volume
    INSTALLDIR passed path basic path validation: /Applications
    ::START TIMER:: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In InstallPreSystemCheckProc
    Custom action return code: 0
    :: END TIMER :: [System check :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 44 miliseconds (0.044 seconds)
    Payloads passed preflight validation.
    Call PreSession Custom Hook
    ::START TIMER:: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In InstallSessionOpenProc
    Custom action return code: 0
    :: END TIMER :: [Pre session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
    Calling the custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7}
    ::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In PrePayloadInstallProc
    AIPFIX: Begin Hook
    AIPFIX: Begin Checking File State
    AIPFIX: Extracting Installdir
    /Applications
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    a62d3debec97b2aa02028fd49db9e187
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    2fad26bdffe03427f3ccd19544a3b01c
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    66d6f312e98d01814583ff396dee363a
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    ee2a605b62960376137b6fcadef0611e
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    70e0371729fa0a6a1172561c57914097
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: End Checking File State
    AIPFIX: End Hook
    Custom action return code: 0
    :: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 395 miliseconds (0.395 seconds) DTR = 10.1266 KBPS (0.00988924 MBPS)
    ::START TIMER:: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    [       1] Tue Mar 15 15:02:03 2011  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Installer Operation: PayloadInstaller
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Request to install payload
    [       1] Tue Mar 15 15:02:05 2011  INFO
    CustomizedPatch property not found in database
    Beginning installation for payload at /private/tmp/.tempdir4LwLrwFg/Install.db
    [       1] Tue Mar 15 15:02:06 2011 ERROR
    15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    15 Command ARKPatchCommand failed.
    [       1] Tue Mar 15 15:02:06 2011  INFO
    Completing installation for payload at /private/tmp/.tempdir4LwLrwFg/Install.db
    [       1] Tue Mar 15 15:02:06 2011 ERROR
    15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    15 Error rolling back command ARKPatchCommand
    [       0] Tue Mar 15 15:02:06 2011  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
    :: END TIMER :: [Payload Operation :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 3027 miliseconds (3.027 seconds) DTR = 2.64288 KBPS (0.00258094 MBPS)
    [       0] Tue Mar 15 15:02:07 2011  INFO
    User specified overrideFile:
    Calling the ROLLBACK custom action code for pre-install for payload {AD7623FD-F90A-4181-A37C-63342ACC3FA7} Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul
    ::START TIMER:: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In PrePayloadInstallProc
    AIPFIX: Begin Hook
    AIPFIX: Begin Checking File State
    AIPFIX: Extracting Installdir
    /Applications
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/ArtStyle.aip/Contents/MacOS/ArtStyle
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    a62d3debec97b2aa02028fd49db9e187
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/CharParaStyles.aip/Contents/MacOS/CharParaSty les
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    2fad26bdffe03427f3ccd19544a3b01c
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Extensions.localized/Layers Panel.aip/Contents/MacOS/Layers
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    66d6f312e98d01814583ff396dee363a
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Plug-ins.localized/Illustrator Formats.localized/SVG File Format.aip/Contents/MacOS/SVG Format
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    ee2a605b62960376137b6fcadef0611e
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: Checking File
    /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
    AIPFIX: File Exists
    AIPFIX: Begin MD5 Calculation
    AIPFIX: Running command
    70e0371729fa0a6a1172561c57914097
    AIPFIX: End MD5 Calculation
    AIPFIX: File did not match
    AIPFIX: End Checking File State
    AIPFIX: End Hook
    Custom action return code: 0
    :: END TIMER :: [Pre payload :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 332 miliseconds (0.332 seconds) DTR = 12.0482 KBPS (0.0117658 MBPS)
    [       0] Tue Mar 15 15:02:08 2011  INFO
    No operation.  We're done:
    Updating driver data - Action: Remove driver entry
    Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
    [       0] Tue Mar 15 15:02:10 2011  INFO
    Total components installed: 0
    Total components repaired: 0
    Total components removed: 0
    [       0] Tue Mar 15 15:02:10 2011 ERROR
    The following payload errors were found during install:
    - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
    [       0] Tue Mar 15 15:02:10 2011  INFO
    Call PostSession Custom Hook
    ::START TIMER:: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}]
    In InstallSessionCloseProc
    Custom action return code: 0
    :: END TIMER :: [Post session :{AD7623FD-F90A-4181-A37C-63342ACC3FA7}] took 0 miliseconds (0 seconds)
    :: END TIMER :: [Total Timer] took 30749 miliseconds (30.749 seconds) DTR = 1.17077 KBPS (0.00114333 MBPS)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 6 error(s), 0 warning(s)
    ERROR: 15 Unable to locate file to patch at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    ERROR: 15 Command ARKPatchCommand failed.
    ERROR: 15 Unable to delete file at "/Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Required/Plug-ins/Rasterize.aip/Contents/Resources/de.lproj/InfoPlist.str ings"
    ERROR: 15 Error rolling back command ARKPatchCommand
    ERROR: The following payload errors were found during install:
    ERROR:  - Adobe Illustrator CS5_15.0.2_AdobeIllustrator15-mul: Install failed
    Search the same string above to find when the error occured.
    Exit Code: 7 - Unable to complete Silent workflow
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

  • Illustrator CS5 update fails

    No matter how many times I try to update my program, I get this error code for Illustrator:
    Adobe Illustrator CS5 15.0.2 Update
    Installation failed. Error Code: U44M1P7
    What do I do to fix it?

    Hi waltepa,
    Please download and install the updates manually.
    Go to http://www.adobe.com/downloads/updates and download the update that you are trying to install.
    Refer : http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html

  • CS5 update Error Code: U43M1D207

    Adobe Application manager runs correct. Updates work. Except for AEM and AI.
    "Update Failed" after select Update.
    Adobe Extension Manager CS5 5.0 Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
    Adobe Illustrator CS5 15.0.2 Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D207
    If the problems persist, contact customer support...
    Re-install and direct download update file and setup fails as well.

    update manually,  http://www.adobe.com/downloads/updates/

  • Illustrator CS5 install error log

    does anyone know what is causing these errors in the log?
    im trying to install illustrator cs5. i have uninstalled illustrator cs4, and from reading forums AIR and Help. I have also used the Adobe cleaner to clean the unistall of illustrator cs4.
    it won't let me install cs5
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 45 error(s), 42 warning(s)
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    WARNING: Payload cannot be installed due to dependent operation failure
    ERROR: MsiConfigureProductEx failed with error: 1612
    ERROR: The following payload errors were found during install:
    ERROR:  - Adobe CSXS Infrastructure CS5: Install failed
    ERROR:  - Microsoft_VC90_ATL_x86: Install failed
    ERROR:  - Adobe Media Player: Install failed
    ERROR:  - SiteCatalyst NetAverages: Install failed
    ERROR:  - Microsoft_VC90_CRT_x86: Install failed
    ERROR:  - Adobe Bridge CS5: Install failed
    ERROR:  - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
    ERROR:  - Adobe XMP Panels CS5: Install failed
    ERROR:  - Adobe Player for Embedding: Install failed
    ERROR:  - Photoshop Camera Raw: Install failed
    ERROR:  - AdobeColorCommonSetCMYK: Install failed
    ERROR:  - AdobeHelp: Install failed
    ERROR:  - Camera Profiles Installer: Install failed
    ERROR:  - AdobeColorJA CS5: Install failed
    ERROR:  - Adobe ReviewPanel CS5: Install failed
    ERROR:  - Adobe BrowserLab CS Live: Install failed
    ERROR:  - Microsoft_VC90_MFC_x86: Install failed
    ERROR:  - CSXS Story Extension: Install failed
    ERROR:  - Suite Shared Configuration CS5: Install failed
    ERROR:  - Adobe Linguistics CS5: Install failed
    ERROR:  - PDF Settings CS5: Install failed
    ERROR:  - DeviceCentral: Failed due to Language Pack installation failure
    ERROR:  - AdobeTypeSupport CS5: Install failed
    ERROR:  - AdobeColorCommonSetRGB: Install failed
    ERROR:  - Adobe CSXS Extensions CS5: Install failed
    ERROR:  - AdobeOutputModule: Install failed
    ERROR:  - Microsoft_VC80_CRT_x86: Install failed
    ERROR:  - Adobe Illustrator CS5: Failed due to Language Pack installation failure
    ERROR:  - Adobe WinSoft Linguistics Plugin CS5: Install failed
    ERROR:  - AdobeColorEU CS5: Install failed
    ERROR:  - AdobePDFL CS5: Install failed
    ERROR:  - HIL Help Search: Install failed
    ERROR:  - AdobeCMaps CS5: Install failed
    ERROR:  - AdobeColorNA CS5: Install failed
    ERROR:  - Required Common Fonts Installation: Install failed
    ERROR:  - Adobe Illustrator CS5_AdobeIllustrator15en_GBLanguagePack: Install failed
    ERROR:  - Microsoft_VC80_MFC_x86: Install failed
    ERROR:  - Microsoft_VC80_MFCLOC_x86: Install failed
    ERROR:  - Recommended Common Fonts Installation: Install failed
    ERROR:  - Adobe Extension Manager CS5: Install failed
    ERROR:  - AdobeJRE: Install failed
    ERROR:  - Adobe ExtendScript Toolkit CS5: Install failed
    ERROR:  - Adobe AIR: Install failed

    Try if following steps (copied from another thread) helps -
    >>
    Installer seems to be failing to install 'Microsoft_VC90_ATL_x86.msi'. So in the installer lookup for this file at following path and double click to install it explicitly -
    'payloads\Microsoft_VC90_ATL_x86\Microsoft_VC90_ATL_x86.msi'
    If it prompts for the path point to itself (i.e. Microsoft_VC90_ATL_x86.msi). It would get installed successfully.
    Now re-run the full installer.
    >>

  • Need help with illustrator CS5 updates problem

    Hi guys.....this my first time on a forum and hope someone can help. I am using Adobe CS5 on windows vista.
    When there is upcoming updates in Application Manager for Illustrator CS5 in the beginning, I face no problem untill now.
    If you asking me, does the other CS5 applications updates works? yes it does. Does anyone have any idea what cause this problem?
    I have spent some considerable time trying to figure out what the issue is but i have no idea. Hope someone can help.
    Thank You
    Martin Koch
       http://dl.dropbox.com/u/17684154/illustrator_cs5_update_problem.jpg

    Hi Martin,
    Had you installed HTML5 pack after having installed Illustrator  ? If yes then can you go back to the original state and try to apply the patch again.
    Thanks

  • Illustrator cs5.1 (error 101) Help!

    I need to download adobe illustrator cs5.1 on my windows vista (64 bit) computer i have over 284 GB of room on my hard disk i finish downloading it and it gives me this message.
    >>> Error extracting product installer (error 101) check for availabe disk space on your system and try downloading the product again<<<
    ive tried doing this 5 times and the same error comes up  >PLEASE HELP<

    Hi,
    I would recommend following the troubleshooting steps mentioned in this document: Troubleshoot Adobe Download Assistant
    Though the error message you see is relevant to free disc space, the steps the the document resolve most issues with the Adobe Download Assistant.

  • Illustrator CS5 update

    Hello I´m wondering if there is an update of Adobe Illustrator CS5 possible to buy?

    ulfw,
    The only perpetual licence version to be bought from Adobe is CS6.
    You can buy it as an upgrade from CS5 because there is only one version skipped, namely CS5.5, as mentioned by Doug.
    Creative Suite 6

  • Adobe Illustrator CS6 update Error Code U44M1I200

    When trying to update the Adobe Illustrator application within the Adobe Updater, I get this error message. Anyone have else this issue? Furthermore, how did you fix this?
    Thanks!

    There are several reports of users facing difficulties applying the updates.  Which operating system are you using?  For your first step I would recommend reviewing your installation logs to determine the point of failure.  You can find details on how to locate and interpret your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Illustrator CS5 update keeps failing

    Adobe Illustrator update CS5 to 15.0.2 keeps failing again and again with error code U43M1D207.
    The support document at Error downloading and installing Creative Cloud application says to keep trying after waiting a few minutes in between.  Well - I've been trying to do this update for more than a month now, and still nothing.
    Any suggestions?
    TY!
    Melinda

    Do you have any virus checkers on your machine?

  • Upgraded to OS Mavericks- CS5 updates error messages + DOUBLE Photoshop plug ins CRASHES

    ...sigh...If anyone can help me, I will be eternally grateful!
    I updated my MacBook Pro (fall 2010?) to Mavericks so I could still use my CS5 Suite.
    Adobe Updater kept saying "unable to download" all updates....
    Then, using Photoshop, I found that ALL of my "Automate" menu plug-ins had doubled themselves.
    When looking in Plugins Folder, I could not find any duplicates.
    Ah! Also upon launching, I get this message:
    Error loading the Alien Skin Autolayer module. There is already a copy of Autolayer loaded. Please check your plug-in folders for multiple copies of 'Alien Skin Autolayer 3.8li' and remove the oldest one.
    Upon looking in that folder, there is only one copy of 'Alien Skin Autolayer 3.8li'
    *Also, below is the extremely long crash report generated:
    Process:         Adobe Photoshop CS5 [2834]
    Path:            /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
    Identifier:      com.adobe.Photoshop
    Version:         12.0.4 (12.0.4x20110407.r.1265] [12.0.4)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [251]
    Responsible:     Adobe Photoshop CS5 [2834]
    User ID:         501
    Date/Time:       2015-04-17 14:09:47.511 -0500
    OS Version:      Mac OS X 10.9.5 (13F1077)
    Report Version:  11
    Anonymous UUID:  258D7831-8F27-9F8E-F349-47409791F944
    Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5f3ffff8
    VM Regions Near 0x7fff5f3ffff8:
        MALLOC_NANO            0000608000a00000-0000608002600000 [ 28.0M] rw-/rwx SM=PRV 
    --> STACK GUARD            00007fff5bc00000-00007fff5f400000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0
        Stack                  00007fff5f400000-00007fff5fc00000 [ 8192K] rw-/rwx SM=COW  thread 0
    Thread 0 Crashed:: Main Thread  Dispatch queue: com.apple.main-thread
    0   com.extensis.AutoActivationPlugin.PS12 0x000000012266e331 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 39
    1   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    2   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    3   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    4   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    5   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    6   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    7   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    8   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    9   com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    10  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    11  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    12  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    13  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    14  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    15  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    16  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    17  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    18  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    19  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    20  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    21  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    22  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    23  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    24  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    25  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    26  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    27  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    28  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    29  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    30  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    31  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    32  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    33  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    34  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    35  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    36  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    37  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    38  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    39  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    40  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    41  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    42  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    43  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    44  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    45  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    46  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    47  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    48  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    49  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    50  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    51  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    52  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    53  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    54  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    55  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    56  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    57  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    58  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    59  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    60  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    61  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    62  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    63  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    64  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    65  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    66  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    67  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    68  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    69  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    70  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    71  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    72  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    73  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    74  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    75  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    76  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    77  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    78  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    79  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    80  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    81  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    82  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    83  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    84  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    85  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    86  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    87  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    88  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    89  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    90  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    91  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    92  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    93  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    94  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    95  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    96  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    97  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    98  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    99  com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    100 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    101 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    102 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    103 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    306 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    307 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    308 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    311 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    336 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    337 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    342 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    462 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    463 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    465 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    467 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    468 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
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    470 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    471 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    472 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    473 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    474 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    475 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    476 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    477 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    478 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    479 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    480 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    481 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    482 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    483 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    484 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    485 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride(unsigned int, FSRef*) + 41
    486 com.extensis.AutoActivationPlugin.PS12 0x000000012266e333 ATSFontGetFileReferenceOverride

    Maybe I can fill in. You can contact Extensis support for instruction on how to uninstall the plugins, and the same would go for Genuine Fractals, which I think was purchased by OnOne. You can also google for instructions since I'm sure others have had the same problem.
    If you have an option for third-party plugins folder under Preferences > Plugins, you would want to uncheck it and see if that helps until you get an updated installer.
    If you need to get to work, hold down the Shift key and it will disable plugins on startup.
    The updater for CS5 doesn't work. I don't know why, but same for CS4. Maybe it doesn't play well with 10.9.
    You can still go to Product updates and for each part like Bridge, Adobe Camera Raw and Extension Manager, just download and install the Mac updates,
    I might suggest an uninstall/reinstall. Sometimes an OS upgrade will "break" a CS5 install and reinstall does help, but you may have to download and install updates manually. That would be sort of a last ditch. The uninstaller is in the CS5 folder. Use that, do not drag the folder to the Trash.
    Gene

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    Hi, as I have a problem with my Adobe Illustrator CS6 (Spanish Version) in Windows 8.1 Pro and me is that when I'll update via Adobe Updater, I get the following error:
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