Illustrator CS6 64-bit dvaui.dll and msvcr100.dll crashing problem, any solution?

First things first, trying to find a tech support Email address or phone number has been infuriating.  The "3-step support wizard" which results in "go to the forums" is also infuriating and insulting.
I have a Windows 7 64-bit PC running CS6 64-bit (updated/current), and it's crashing at random (2-3 times per day).  I see events recorded in the event log showing dvaui.dll and msvcr100.dll as the source.  Other people have raised this as an issue, and all I see are guesses.  Does Adobe have a credible solution for this yet?
I've tried running as a domain admin, which did not help.
Illustrator CS6 32-bit seems to be working perfectly (4 days straight, no crashing).
It seems to currently affect only one computer (5 others are fine).  It's not repeatable, and has no discernible cause.
Also, format and reinstall is neither a solution nor an option.
To be honest, I'm looking for Adobe to address this directly: do you know why this is happening, and how long until it is solved?  If an Adobe tech support will open a case, I have a file that the designer (I'm not the designer) was using during one of the crashes.  I don't know if the crashing will be related (to the file), but I have the file just in case.
David.

Hi Larry,
Thank you for responding.
> CS6 is current in that it is still available for purchase and in the CC but it is now two versions behind.
I'm not quite sure what you are trying to say.  Can you be explicit, please?
> As to your problem have you tried downloading the .dll files from Microsoft and reinstalling them?
I have copied and re-registered the DLL files from a known-good machine (that is to say that the machine doesn't exhibit any of the symptoms as the above machine), which did not help.
I'm really interested in having Adobe respond directly to this issue.  I know they are aware of it.
It's clear that Adobe doesn't actually want to support this program, but people rely on it for their economic success.  Both my client and his employees need this program to function properly and reliably, and I think anyone would agree that it's reasonable to expect that a problem like this (that affects more than just us) be, at a minimum, addressed.  Adobe has my client's money, they had no problem accepting it.  With that acceptance comes a duty to be responsive.
Thanks,
David.

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