Illustrator CS6 CC error

Just downloaded a trial of the creative cloud. installed everything and went to open a file and it lead to me sign in first.
when i try to sign it an error message pops up:
"please connect to the internet and retry
either your computer is offline or the clock on your computer is set incorrectly, causing a connection error....."
i am connected to the internet and the clock is set correctly.
is there anything i can do to get started?
thanks

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium

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Illustrator CS6 Update Error Problem

Hi, as I have a problem with my Adobe Illustrator CS6 (Spanish Version) in Windows 8.1 Pro and me is that when I'll update via Adobe Updater, I get the following error:
Actualización de Adobe Illustrator CS6 (versión 16.0.3)
Error de instalación. Código de error: U44M1P7
I appreciate any help you can give me. Best Regards.

Do not think I have not, and the only advice I've found as I've done but still the same.
1 * Uninstall the program and reinstall.
2 * Download the update and install it manually.
3 * Update the Adobe Application Manager.
I've done all this but still gives me the same error. All other applications if I updated correctly.
That is why I ask here in the community to provide support me.

Illustrator cs6 an error code 16

I have been using the illustrator cs6 for several months, and now I have an error code 16 should be removed from the new installation, but several still have to reinstall the same problem, how to solve

Hi,
You might want to check the KB: Configuration error 16 | CC, CS
Regards,
Rave

Adobe Illustrator CS6 update Error Code U44M1I200

When trying to update the Adobe Illustrator application within the Adobe Updater, I get this error message. Anyone have else this issue? Furthermore, how did you fix this?
Thanks!

There are several reports of users facing difficulties applying the updates. Which operating system are you using? For your first step I would recommend reviewing your installation logs to determine the point of failure. You can find details on how to locate and interpret your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Adobe Illustrator CS6 start error

On Microsoft Surface Windows 8.1 Pro 64 Bit we get an error when we start Illustrator.
Some files couldn't be found.
We have also uninstalled an re installed the CS6 Standard, but that didn't help.
Thanks in advance.

zid,
Did you reinstall using the full three step way?
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

Illustrator CS6 Constant Error Messages

Hi guys,
I purchased CS6 about 5 months ago now. And for the last 3 months I have been getting constant Error 16 messages when trying to start up the program. It has become a vicious cycle of uninstalling, deleting all my adobe products, then deleting all of my adobe file folders under the C: drive, App data folders, and my User folders, then having to reinstall everything. I have been doing this consistently for 3 months and it's getting to the point of seriously disabling my workflow and costing my business way to much time. I even now today had a new problem arise. When I reinstall Illustrator and enter my serial number during the installation process it accepts it and installs fine. But when I open up Illustrator it prompts me that my trial has expired and to enter in a serial number. So I enter in my serial number again and then it works for a bit. If I close the program and reopen it literally 5 minutes later it Error 16 again.
I'm running a Dell Inspiron 15R Intel i-7 processor, 8GB RAM and Windows 8. Does anybody have any ideas on why Illustrator continues to crash and/or Error 16 almost every other day/week?
Thanks.
Here is the Error:16 message
Besides the Error 16 message I am also still having trouble with the Activation and serial number recognition of Illustrator. I went to open Illustrator up today and I got this message:
It says "Activation Failed". The message is saying Product Activation is required to use this product. You must have a working internet connection to activate this product. I have full strength internet connection and I have already activated Illustrator when I did a fresh install on 12/12/13. First is was the Error:16, then it was the trial problem, and now This. What is going on?
My serial number is clearly validated and activated but the very next day I try to open Illustrator I get the message in the screenshot above. How can I fix this? Thanks.

Jeff A Wright,
Thank you for your support on this. However, I am running into some problems for completing the steps listed on the help page you listed. In the SLStore the deselection of "Read-Only" is not being applied. I deselect that attribute and click Apply and then Ok. If I right click again on the folder the "Read-Only" attribute is still checked.
Also for step 3 Set Permissions I cannot change any of the permissions for the SLStore even though I am logged in as the Administrator. The PCD folder does not have an Owner tab and I cannot change the permissions for this folder either.
What can I do to fix the file permissions if I am having the problems above?
Thank you.

Illustrator CS6 gets error when opening AI files - Mavericks 10.9

I installed Mavericks yesterday ... lucky me, to be guinea pig in the office for this upgrade.
Am having issues with Illustrator. First it wouldn't open and had to runt he Java install, that took care of that. I am able to make new files without problem and open EPS files, but cannot open existing AI files UNLESS going to File > Open. If I double click on an AI file I get the error "The appliation can't be found"
After looking for similar issues I am not finding anyone else reporting a similar problem. I am not running any 3rd party plug ins. Any ideas???
Thanks for the help.

Issue:
Clients logging into File Services over SMB with OS X 10.9 experience hanging connection upon login attempt.
Root Cause:
OS X 10.9 now utilizes a new SMB2 stack written by Apple. Apple's SMB2 implementation is not compatible with many other SMB2 NAS products on the market today while Windows 7, 8, and 8.1 works just fine. In short, its an Apple bug.
Workaround Option 1:
To force your connection to be SMB1, simply type cifs://servername instead of smb://servername when connecting to a Windows or NAS share. This is by far easier and requires no real configuration changes.
Workaround Option 2:
To force all connections to be SMB1:
Open A terminal window
paste in the following line followed by the return key(should be all on one line):
echo "[default]" >> ~/Library/Preferences/nsmb.conf; echo "smb_neg=smb1_only" >> ~/Library/Preferences/nsmb.conf
What the command does:
Creates a file called nsmb.conf in your home directory at the path ~/Library/Preferences/nsmb.conf.
Adds directives to force SMB connections to use the SMB1 protocol. This is slower but stable.
How to remove the workaround:
Open a terminal window
paste in the following at the prompt and then hit the return button:
rm ~/Library/Preferences/nsmb.conf
Notes:
Its a good idea to restart your mac before trying to connect to your storage again. This will clear any hung SMB processes from previous attempts to connect to your storage before implementing this workaround.

Illustrator CS6 - An unknown error has occured

When saving a file in illustrator CS6 the error comes up as "An unknown error has occured".
I can not save my files at all, export them as any other filetype or print them to PDF.
I have figured out it is any element with transparancy causing the issue... if I delete or flatten the items, I can save..
Any Ideas hoe to rectify this as it is stuffing everything up for me...

I've been having the same problem when I save a ANY of my AI file as PDF with Printer Marls (Trim Marks etc). No transparencies, no effects, just pure type (tried outlined and live) and flat shapes. Not sure what to do, I tried to trash the settings folder, reboot computer and nothing

Error updating Illustrator CS6 now it can't be used

I tried to apply the latest updates to CS6 but the update to Illustrator failed with the error:
Adobe Illustrator CS6 Update (version 16.0.3)
Installation failed. Error Code: U44M1P7
When I try to run Illustrator now it crashes and gives the following error:
Process:         Adobe Illustrator
Path:            /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:      com.adobe.illustrator
Version:         690 (16.0.3)
Code Type:       X86-64 (Native)
Parent Process: launchd
Date/Time:       2012-12-14 10:51:01.960 +0000
OS Version:      Mac OS X 10.7.5 (11G63)
Report Version: 9
Interval Since Last Report:          140082 sec
Crashes Since Last Report:           3
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      AF171280-6487-4EAF-B5A3-3862A0E67D49
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
Referenced from: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Reason: image not found
Binary Images:
       0x100000000 -        0x10186cfe7 +com.adobe.illustrator (690 - 16.0.3) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
       0x101aae000 -        0x1027f3ff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
       0x102806000 -        0x102874fef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
    0x7fff68e2c000 -     0x7fff68e60baf dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
    0x7fff8af39000 -     0x7fff8bb3ffff com.apple.AppKit (6.7.5 - 1138.51) <44417D02-6123-3FC3-A119-CE51BB4C3006> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff8c3a3000 -     0x7fff8c3a3fff com.apple.Carbon (153 - 153) <895C2BF2-1666-3A59-A669-311B1F4F368B> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x7fff9092f000 -     0x7fff9092ffff com.apple.Cocoa (6.6 - ???) <021D4214-9C23-3CD8-AFB2-F331697A4508> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x7fff920ca000 -     0x7fff923e3fff com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff92829000 -     0x7fff92829fff com.apple.ApplicationServices (41 - 41) <03F3FA8F-8D2A-3AB6-A8E3-40B001116339> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
    0x7fff950e9000 -     0x7fff950e9fff com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.42f4
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 512 MB
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393955353432382D3034372E4130304C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS723232L9SA62, 320.07 GB
Serial ATA Device: HL-DT-ST DVDRW GS21N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 3
USB Device: hub_device, apple_vendor_id, 0x9131, 0x24100000 / 2
USB Device: USB-SATA Bridge, 0x0411 (Melco, Inc.), 0x019b, 0x24130000 / 6
USB Device: USB 3.0 SATA Bridge, 0x2109 (VIA Labs, Inc.), 0x0700, 0x24110000 / 5
USB Device: Apple Cinema HD Display, apple_vendor_id, 0x9223, 0x24120000 / 4
USB Device: iPhone, apple_vendor_id, 0x12a8, 0x26400000 / 3
USB Device: My Passport 0748, 0x1058 (Western Digital Technologies, Inc.), 0x0748, 0x26200000 / 2
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Thanks very much for the reply, I tried it but it wouldn't install the error I now get it:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DS012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 4 warning(s)
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/AdobeCrashReporter" (Seq 1649)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1649)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure

How can I get Illustrator CS6 to update? I get Installation error code U44M1P7

I have a windows 8.1 machine. When I installed Design Standard CS6, I got error messages for Illustrator CS6, Photoshop CS6 regular and Photoshop CS6 64-bit.
I checked for Adobe updates, and after installing all of these, I still get an error for Illustrator.
It tells me "Adobe Illustrator CS6 Update (version 16.0.3) Installation failed. Error Code: U44M1P7
From some of the other message boards, I have seen the thing to do is re-try the update.
I have done this three times, but Illustrator still has the same problem.
What can e done to troubleshoot? I am directed to contact customer care for this issue.
Thank you.

lnogales,
You may try a chat here (after getting past the questions):
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html

How to solve the problem when opening program illustrator cs6 ERROR: 16 It is WINDOWS 8.1 / 64 BIT help please

how to solve the problem when opening program illustrator cs6
ERROR: 16
It is WINDOWS 8.1 / 64 BIT
help please

Thanks, Jeff! The file Adobe Setup Error.log contains the following information:
02/14/14 07:20:26:474 | [INFO] | | OOBE | DE | | | | 8860 | DEVersion: 5.0.0.0
02/14/14 07:20:26:475 | [INFO] | | OOBE | DE | | | | 8860 | Loading library from C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\DECore\DE5\Setup.dll
[    8860] Fri Feb 14 07:20:26 2014 INFO
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
CHECK : Another Native OS installer already running
Create Required Folders
Assuming uninstall mode
Lookup for master payload
[    8860] Fri Feb 14 07:20:26 2014 ERROR
DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
[    8860] Fri Feb 14 07:20:26 2014 INFO
:: END TIMER :: [Total Timer] took 6.90443 milliseconds (0.00690443 seconds) DTR = 579.338 KBPS (0.56576 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 0 warning(s)
ERROR: DW040: The product "{893B3B44-0A1E-404B-8FE8-0A74509102A9}" is not installed. Cannot proceed with the uninstall
Please search the above error/warning string(s) to find when the error occurred.
These errors resulted in installer Exit Code mentioned below.
Exit Code: 33 - The product is not installed, cannot uninstall.
Please see specific errors and warnings for troubleshooting. For example, ERROR: DW040 ...

Illustrator CS6 trial displays "unknown error... [CANT]" then, error loading plugins Drop Shadow.aip

Bought new MSI laptop with Windows 8, I7-3630QM, 16GB RAM, Nvidia GTX 675MX, 128GB SSD w/ OS, 750GB HDD Data. Installed both Illustrator CS6 trial X86 and X64. It displayed the above error. Uninstalled, reinstalled both versions X86 and X64 together and separately, once on SSD, then on HDD, same error.
Uninstalled and reinstalled, all C++ 2005, 2008, 2010 and .net, same error. Every time I uninstalled I ran CC Cleaner for all temp files and registry, and removed all Adobe profiles and fonts and any file existing on my computer with the name "Adobe" included in it. Have reinstalled Windows 8 back to factory settings, tried all of the above again, same error.
I have no other Adobe products installed on this laptop, or any other products other than what was installed from the factory. Virus software is Windows Defender only.
I have read all of the discussions that I could find in Adobe Forums and Google Search, tried them all, same error.
So, now what?

You're expecting too much. If you're really looking for Adobe to get involved, report it as a bug and someone might respond:
Feature Request/Bug Report Form
Other than that ask in the AI forum. You shouldn't keep your hopes up, though. That particular error is not that rare, but so far I haven't seen a clean solution. It's definitely a sloppy programming error where some function in some driver or DLL is called that is not part of a standard Windows install and without those specific components present, it simply fails.
Mylenium

Error 5 when starting up Illustrator cs6

Hi, after many install/uninstall on different PCs (I'm testing a silent install procedure for a future deployment), i always get a "5" error code when launching Illustrator cs6.

Lemmy.K I would recommend that you review your installation logs. It should help point you to the cause of the install failure. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

Error when installing Adobe Illustrator CS6 (64bit)

Hello everybody,
I've been trying to install all packages inside Creative Suite 6 Design Standard CD but the installation fails, then decided to install one by one and noticed the error comes only when installing Illustrator CS6 (64bit).
My PC is runing windows 7 64bit and the error it appears says: win32 cabinet self-extractor stopped working.
Could anybody give me a hand with this issue, I already look on the web but couldn't find something that really helps me.
Br
Angie

If you are installing from a CD/DVD I don't think you have a Cloud suite
First, try the Next link for a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
For future product questions, you will most likely get better answers in the specific product forums
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right to open the drop down list and scroll

Error Code: U44M1P7 Adobe Illustrator CS6 U

Hi! Can anyone help me solve my issue. I am getting the following when installing the update.
Adobe Extension Manager CS6 Update
Installation failed. Error Code: U44M1P7
Adobe Illustrator CS6 Update (version 16.0.1)
Installation failed. Error Code: U44M1P7

Hi,
Download and install the updates manually.
Go to http://www.adobe.com/downloads/updates and download the update that you are trying to install.
Hope It helps
Thanks

Illustrator CS6 CC error

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