Illustrator CS6 crashes ,on my mac, when I use the gradient tool. Any help out there?
My illustrator cs6 crashes when I use the gradient tool. I'm using a mac with mac os 10.9.3.
This driving me mad... any help out there?
mr.roo,
The following is a general list of things you may try when the issue is not in a specific file (you may have tried/done some of them already); 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to 3 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html
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Photoshop crashes when I use the marquis tool.
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Here's the crash report, if anyone is able to make sense of this, I'd sure appreciate knowing what the problem is.
Interval Since Last Panic Report: 335913 sec
Panics Since Last Report: 3
Anonymous UUID: A9EE1760-D467-49BB-B2EC-A100E2095A2E
Mon Dec 30 15:09:00 2013
panic(cpu 0 caller 0x9d4c9b): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0x7f494000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0x5c922188 : 0x21b837 (0x5dd7fc 0x5c9221bc 0x223ce1 0x0)
0x5c9221d8 : 0x9d4c9b (0xbea28c 0xc5a800 0xbf8e60 0x0)
0x5c922278 : 0xaef608 (0x8f97c04 0x9338004 0x100 0xcb42b6)
0x5c9222c8 : 0xae6601 (0x9338004 0x100 0x5c9222f8 0x9c4778)
0x5c9222f8 : 0x16d49a6 (0x9338004 0x100 0x438004ee 0x5c922308)
0x5c922438 : 0xb0e2b5 (0x9338004 0x9337004 0x0 0x0)
0x5c922478 : 0x9dde7c (0x9338004 0x9337004 0x0 0x0)
0x5c922518 : 0x9da55b (0x0 0x9 0x0 0x0)
0x5c9226c8 : 0x9dc58f (0x0 0x600d600d 0x702b 0x5c9226f8)
0x5c922798 : 0xc9feae (0xc1d0004d 0xbfef0033 0xbfef0034 0x857c)
0x5c922808 : 0xcaf734 (0xa1a5a00 0x1473ec80 0x8 0x0)
0x5c922828 : 0xcd4322 (0x1473ec80 0xb 0x5c922848 0x89e0)
0x5c922858 : 0xcd4b3d (0x986c000 0x0 0x5c92287c 0x0)
0x5c922888 : 0xcb4d79 (0x986c000 0x77890080 0x0 0x33)
0x5c9228d8 : 0xc76d0c (0x4651a000 0x0 0x0 0x3)
0x5c922948 : 0xc7640f (0x4651a000 0x0 0x2 0x3)
0x5c922978 : 0xc6c05f (0x4651a000 0x0 0x2 0x46255000)
0x5c922ab8 : 0xca55d8 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922b68 : 0xc67fe1 (0x46255000 0x1 0x5c922bcc 0x5c922bc8)
0x5c922be8 : 0x56da06 (0x46255000 0x0 0x5c922e3c 0x5c922c74)
0x5c922c38 : 0x56e2a5 (0xcf6720 0x46255000 0x8981a88 0x1)
0x5c922c88 : 0x56eb59 (0x46255000 0x10 0x5c922cd0 0x0)
0x5c922da8 : 0x286638 (0x46255000 0x10 0x8981a88 0x1)
0x5c923e58 : 0x21dbe5 (0x8981a60 0x1103d5a0 0x1fd7e8 0x5d43)
0x5c923e98 : 0x210a86 (0x8981a00 0x0 0x954dc70 0x98d6620)
0x5c923ef8 : 0x216f84 (0x8981a00 0x0 0x0 0x0)
0x5c923f78 : 0x295c57 (0x8cc0188 0x0 0x0 0x0)
0x5c923fc8 : 0x2a256d (0x8cc0184 0x1 0x10 0x0)
Kernel Extensions in backtrace (with dependencies):
com.apple.GeForce(6.4.0)@0xc5c000->0xd12fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
com.apple.nvidia.nv50hal(6.4.0)@0x159e000->0x19b2fff
dependency: com.apple.NVDAResman(6.4.0)@0x96e000
com.apple.NVDAResman(6.4.0)@0x96e000->0xc5bfff
dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x928000
dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x961000
dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x93f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
10K549
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 4671247742528
unloaded kexts:
com.apple.driver.AppleUSBUHCI 4.2.0 (addr 0x1431000, size 0x65536) - last unloaded 114471438805
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.3d0 - last loaded 45127423025
com.apple.driver.IOBluetoothA2DPAudioDriver 2.4.5f3
com.apple.driver.AppleMikeyHIDDriver 1.2.0
com.apple.driver.AGPM 100.12.31
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleMikeyDriver 2.0.5f14
com.apple.driver.AudioAUUC 1.57
com.apple.driver.AppleIntelHDGraphics 6.4.0
com.apple.driver.AppleIntelHDGraphicsFB 6.4.0
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.GeForce 6.4.0
com.apple.driver.AppleGraphicsControl 2.10.6
com.apple.driver.AppleLPC 1.5.1
com.apple.kext.AppleSMCLMU 1.5.2d10
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleUSBTCButtons 201.6
com.apple.driver.AppleUSBCardReader 2.6.1
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.driver.AppleIRController 303.8
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AirPortBrcm43224 428.42.4
com.apple.iokit.AppleBCM5701Ethernet 3.0.5b8
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.nvidia.nv50hal 6.4.0
com.apple.NVDAResman 6.4.0
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.iokit.IOSCSIBlockCommandsDevice 2.6.8
com.apple.iokit.IOUSBMassStorageClass 2.6.7
com.apple.driver.AppleUSBMultitouch 207.7
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCISerialATAPI 1.2.6
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.IONetworkingFamily 1.10
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOPCIFamily 2.6.5
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Resetting prefs may avoid the settings that triggered the crash - but the cause remains in the hardware, OS, or driver code.
Since Apple is not going to update the drivers in 10.6.8, your best bet is to update the OS when you can, and hope the new drivers are in better shape. Unfortunately, it is also possible that you just have a bad GPU or video RAM - and fixing that would require replacing the video card or system (in the case of laptops or all-in-one machines). -
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