Illustrator CS6 freezing on launch - unuseable
Hi
Running 10.6.8. Illustrator keeps freezing so it cannot be used - need to force quit. Here is the log:
Date/Time:
2013-12-31 11:38:45 +0000
OS Version:
10.6.8 (Build 10K549)
Architecture:
x86_64
Report Version: 7
Command:
Illustrator
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version:
682 (16.0.0)
Parent:
launchd [103]
PID:
195
Event:
hang
Duration:
4.94s (sampling started after 2 seconds)
Steps:
9 (100ms sampling interval)
Pageins:
18
Pageouts:
0
Process:
Adobe Illustrator [195]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
UID:
502
Thread 92f
DispatchQueue 1
User stack:
9 ??? (in Adobe Illustrator + 1455608) [0x1001635f8]
9 ??? (in Adobe Illustrator + 7271892) [0x1006ef5d4]
9 ??? (in Adobe Illustrator + 7336837) [0x1006ff385]
9 ??? (in Adobe Illustrator + 7714456) [0x10075b698]
9 exo::app::OS_AppBase::RunEventLoop() + 55 (in exo) [0x108e96807]
9 -[NSApplication run] + 395 (in AppKit) [0x7fff854ec68f]
9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155 (in AppKit) [0x7fff85526801]
9 _DPSNextEvent + 708 (in AppKit) [0x7fff85526eb2]
9 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox) [0x7fff805c84ac]
9 ReceiveNextEventCommon + 310 (in HIToolbox) [0x7fff805c85f3]
9 RunCurrentEventLoopInMode + 333 (in HIToolbox) [0x7fff805c87ee]
9 CFRunLoopRunSpecific + 575 (in CoreFoundation) [0x7fff8004edbf]
9 __CFRunLoopRun + 873 (in CoreFoundation) [0x7fff8004f5f9]
9 __CFRunLoopDoSources0 + 1361 (in CoreFoundation) [0x7fff80051401]
9 SWFLPlayer_Initialize + 9455 (in adbeapeengine) [0x122acf15f]
9 APXGetHostAPI + 4374419 (in adbeapeengine) [0x122a94723]
9 APXGetHostAPI + 4372857 (in adbeapeengine) [0x122a94109]
9 APXGetHostAPI + 2626525 (in adbeapeengine) [0x1228e9b6d]
9 APXGetHostAPI + 922040 (in adbeapeengine) [0x122749948]
9 APXGetHostAPI + 908568 (in adbeapeengine) [0x1227464a8]
9 ??? [0x1265d044b]
9 ??? [0x1266de760]
9 ??? [0x1266ddfb7]
9 ??? [0x1266180bb]
9 ??? [0x1264c9fff]
9 ??? [0x125b7f8be]
9 APXGetHostAPI + 2577788 (in adbeapeengine) [0x1228ddd0c]
9 APXGetHostAPI + 922998 (in adbeapeengine) [0x122749d06]
9 APXGetHostAPI + 881624 (in adbeapeengine) [0x12273fb68]
9 APXGetHostAPI + 908568 (in adbeapeengine) [0x1227464a8]
9 SWFLPlayer_Initialize + 3128504 (in adbeapeengine) [0x122dc8928]
9 SWFLPlayer_Initialize + 3126276 (in adbeapeengine) [0x122dc8074]
9 SWFLPlayer_Initialize + 3117905 (in adbeapeengine) [0x122dc5fc1]
9 ??? [0x126617c3c]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x126617abd]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x1266f0545]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x1267767f5]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x1267763d3]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x126774ea6]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x126773945]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x12670ace7]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x12670aa82]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 ??? [0x1267081ef]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 APXGetHostAPI + 2582267 (in adbeapeengine) [0x1228dee8b]
9 APXGetHostAPI + 1285374 (in adbeapeengine) [0x1227a248e]
9 SWFLPlayer_Initialize + 1537636 (in adbeapeengine) [0x122c442d4]
9 SWFLPlayer_Initialize + 1953609 (in adbeapeengine) [0x122ca9bb9]
9 SWFLPlayer_Initialize + 1518965 (in adbeapeengine) [0x122c3f9e5]
9 SWFLPlayer_Initialize + 1544612 (in adbeapeengine) [0x122c45e14]
9 SWFLPlayer_Initialize + 1543162 (in adbeapeengine) [0x122c4586a]
9 SWFLPlayer_Initialize + 1787910 (in adbeapeengine) [0x122c81476]
9 SWFLPlayer_Initialize + 1763710 (in adbeapeengine) [0x122c7b5ee]
9 SWFLPlayer_Initialize + 1751864 (in adbeapeengine) [0x122c787a8]
9 SWFLPlayer_Initialize + 1750890 (in adbeapeengine) [0x122c783da]
9 SWFLPlayer_Initialize + 1757583 (in adbeapeengine) [0x122c79dff]
9 APXGetHostAPI + 36799 (in adbeapeengine) [0x12267174f]
9 APXGetHostAPI + 36645 (in adbeapeengine) [0x1226716b5]
9 APXGetHostAPI + 36034 (in adbeapeengine) [0x122671452]
9 APXGetHostAPI + 1297695 (in adbeapeengine) [0x1227a54af]
9 SWFLPlayer_Initialize + 3128504 (in adbeapeengine) [0x122dc8928]
9 SWFLPlayer_Initialize + 3126276 (in adbeapeengine) [0x122dc8074]
9 SWFLPlayer_Initialize + 3117905 (in adbeapeengine) [0x122dc5fc1]
9 ??? [0x12670656a]
9 SWFLPlayer_Initialize + 3128119 (in adbeapeengine) [0x122dc87a7]
9 APXGetHostAPI + 2583116 (in adbeapeengine) [0x1228df1dc]
9 SWFLPlayer_Initialize + 581874 (in adbeapeengine) [0x122b5ad62]
9 SWFLPlayer_Initialize + 577427 (in adbeapeengine) [0x122b59c03]
9 APXGetHostAPI + 4165805 (in adbeapeengine) [0x122a6183d]
9 APXGetHostAPI + 3395039 (in adbeapeengine) [0x1229a556f]
9 APXGetHostAPI + 425198 (in adbeapeengine) [0x1226d047e]
9 APXGetHostAPI + 424544 (in adbeapeengine) [0x1226d01f0]
3 APXGetHostAPI + 422956 (in adbeapeengine) [0x1226cfbbc]
2 -[NSDate initWithTimeIntervalSinceNow:] + 22 (in CoreFoundation) [0x7fff800686e6]
2 CFAbsoluteTimeGetCurrent + 19 (in CoreFoundation) [0x7fff800535a3]
2 gettimeofday + 43 (in libSystem.B.dylib) [0x7fff81b5c14f]
2 __gettimeofday + 38 (in commpage [libSystem.B.dylib]) [0x7fffffe00306]
2 __nanotime + 47 (in commpage [libSystem.B.dylib]) [0x7fffffe0172f]
1 +[__NSCFDate __new:] + 18 (in CoreFoundation) [0x7fff800537f2]
1 __CFAllocateObject + 26 (in CoreFoundation) [0x7fff800260da]
1 _internal_class_createInstanceFromZone + 140 (in libobjc.A.dylib) [0x7fff8a37ae3b]
1 calloc + 57 (in libSystem.B.dylib) [0x7fff81b627bb]
1 malloc_zone_calloc + 92 (in libSystem.B.dylib) [0x7fff81b5ed1a]
1 szone_malloc_should_clear + 2048 (in libSystem.B.dylib) [0x7fff81b5d1cb]
1 __bzero + 9 (in commpage [libSystem.B.dylib]) [0x7fffffe00609]
2 APXGetHostAPI + 423005 (in adbeapeengine) [0x1226cfbed]
2 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 205 (in Foundation) [0x7fff81186c23]
2 _CFRunLoopFinished + 148 (in CoreFoundation) [0x7fff800995a4]
1 __CFRunLoopFindMode + 167 (in CoreFoundation) [0x7fff80038e07]
1 CFSetGetValue + 139 (in CoreFoundation) [0x7fff800251cb]
1 CFBasicHashFindBucket + 238 (in CoreFoundation) [0x7fff8001aabe]
1 ___CFBasicHashFindBucket1 + 31 (in CoreFoundation) [0x7fff8001334f]
1 dyld_stub_memset + 0 (in CoreFoundation) [0x7fff80122b0c]
2 APXGetHostAPI + 423021 (in adbeapeengine) [0x1226cfbfd]
2 -[__NSCFDate dealloc] + 39 (in CoreFoundation) [0x7fff800578e7]
2 -[NSObject(NSObject) dealloc] + 58 (in CoreFoundation) [0x7fff8005792a]
1 _internal_object_dispose + 22 (in libobjc.A.dylib) [0x7fff8a37b4e3]
1 objc_destructInstance + 25 (in libobjc.A.dylib) [0x7fff8a380f07]
1 object_cxxDestructFromClass + 107 (in libobjc.A.dylib) [0x7fff8a37b57d]
1 _internal_object_dispose + 60 (in libobjc.A.dylib) [0x7fff8a37b509]
1 szone_size + 0 (in libSystem.B.dylib) [0x7fff81b5f227]
1 APXGetHostAPI + 422932 (in adbeapeengine) [0x1226cfba4]
1 objc_msgSend + 62 (in libobjc.A.dylib) [0x7fff8a378f22]
1 objc_msgSend + 67 (in libobjc.A.dylib) [0x7fff8a378f27]
Kernel stack:
9 lo_allintrs + 302 [0x2a1c2e]
9 interrupt + 192 [0x2ab423]
9 lapic_interrupt + 108 [0x2b32f2]
9 mp_kdp_exit + 868 [0x2b4560]
9 sync_iss_to_iks + 124 [0x2aabf6]
Thread 936
DispatchQueue 2
User stack:
9 start_wqthread + 13 (in libSystem.B.dylib) [0x7fff81b72aa5]
9 _pthread_wqthread + 353 (in libSystem.B.dylib) [0x7fff81b72c08]
9 _dispatch_worker_thread2 + 252 (in libSystem.B.dylib) [0x7fff81b732de]
9 _dispatch_queue_invoke + 185 (in libSystem.B.dylib) [0x7fff81b737b4]
9 kevent + 10 (in libSystem.B.dylib) [0x7fff81b71c0a]
Kernel stack:
9 kevent + 97 [0x47a699]
Thread 939
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PrivateMPEntryPoint + 63 (in CarbonCore) [0x7fff825420d1]
9 ??? (in AdobeACE + 230874) [0x102a255da]
9 ??? (in AdobeACE + 234185) [0x102a262c9]
9 MPWaitOnQueue + 215 (in CarbonCore) [0x7fff82569efb]
9 TSWaitOnConditionTimedRelative + 177 (in CarbonCore) [0x7fff8256fff8]
9 TSWaitOnCondition + 118 (in CarbonCore) [0x7fff82600d87]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 93a
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PrivateMPEntryPoint + 63 (in CarbonCore) [0x7fff825420d1]
9 ??? (in AdobeACE + 230874) [0x102a255da]
9 ??? (in AdobeACE + 234185) [0x102a262c9]
9 MPWaitOnQueue + 215 (in CarbonCore) [0x7fff82569efb]
9 TSWaitOnConditionTimedRelative + 177 (in CarbonCore) [0x7fff8256fff8]
9 TSWaitOnCondition + 118 (in CarbonCore) [0x7fff82600d87]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 93b
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PrivateMPEntryPoint + 63 (in CarbonCore) [0x7fff825420d1]
9 ??? (in AdobeACE + 230874) [0x102a255da]
9 ??? (in AdobeACE + 234185) [0x102a262c9]
9 MPWaitOnQueue + 215 (in CarbonCore) [0x7fff82569efb]
9 TSWaitOnConditionTimedRelative + 177 (in CarbonCore) [0x7fff8256fff8]
9 TSWaitOnCondition + 118 (in CarbonCore) [0x7fff82600d87]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 93c
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PrivateMPEntryPoint + 63 (in CarbonCore) [0x7fff825420d1]
9 ??? (in AdobeACE + 230874) [0x102a255da]
9 ??? (in AdobeACE + 234185) [0x102a262c9]
9 MPWaitOnQueue + 215 (in CarbonCore) [0x7fff82569efb]
9 TSWaitOnConditionTimedRelative + 177 (in CarbonCore) [0x7fff8256fff8]
9 TSWaitOnCondition + 118 (in CarbonCore) [0x7fff82600d87]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 93d
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PrivateMPEntryPoint + 63 (in CarbonCore) [0x7fff825420d1]
9 ??? (in AdobeACE + 230874) [0x102a255da]
9 ??? (in AdobeACE + 234185) [0x102a262c9]
9 MPWaitOnQueue + 215 (in CarbonCore) [0x7fff82569efb]
9 TSWaitOnConditionTimedRelative + 177 (in CarbonCore) [0x7fff8256fff8]
9 TSWaitOnCondition + 118 (in CarbonCore) [0x7fff82600d87]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 93e
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PrivateMPEntryPoint + 63 (in CarbonCore) [0x7fff825420d1]
9 ??? (in AdobeACE + 230874) [0x102a255da]
9 ??? (in AdobeACE + 234185) [0x102a262c9]
9 MPWaitOnQueue + 215 (in CarbonCore) [0x7fff82569efb]
9 TSWaitOnConditionTimedRelative + 177 (in CarbonCore) [0x7fff8256fff8]
9 TSWaitOnCondition + 118 (in CarbonCore) [0x7fff82600d87]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 93f
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PrivateMPEntryPoint + 63 (in CarbonCore) [0x7fff825420d1]
9 ??? (in AdobeACE + 230874) [0x102a255da]
9 ??? (in AdobeACE + 234185) [0x102a262c9]
9 MPWaitOnQueue + 215 (in CarbonCore) [0x7fff82569efb]
9 TSWaitOnConditionTimedRelative + 177 (in CarbonCore) [0x7fff8256fff8]
9 TSWaitOnCondition + 118 (in CarbonCore) [0x7fff82600d87]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 941
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 AGMInitialize + 3288383 (in AdobeAGM) [0x102edcdeb]
9 AGMInitialize + 3259056 (in AdobeAGM) [0x102ed5b5c]
9 AGMInitialize + 3255471 (in AdobeAGM) [0x102ed4d5b]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 942
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 APXGetHostAPI + 2516713 (in adbeapeengine) [0x1228cee79]
9 APXGetHostAPI + 2516410 (in adbeapeengine) [0x1228ced4a]
9 APXGetHostAPI + 2516289 (in adbeapeengine) [0x1228cecd1]
9 APXGetHostAPI + 83761 (in adbeapeengine) [0x12267cec1]
9 APXGetHostAPI + 2516093 (in adbeapeengine) [0x1228cec0d]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 943
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 APXGetHostAPI + 2516713 (in adbeapeengine) [0x1228cee79]
9 APXGetHostAPI + 2516410 (in adbeapeengine) [0x1228ced4a]
9 APXGetHostAPI + 2516289 (in adbeapeengine) [0x1228cecd1]
9 APXGetHostAPI + 83761 (in adbeapeengine) [0x12267cec1]
9 APXGetHostAPI + 2516093 (in adbeapeengine) [0x1228cec0d]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 944
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 APXGetHostAPI + 2516713 (in adbeapeengine) [0x1228cee79]
9 APXGetHostAPI + 2516410 (in adbeapeengine) [0x1228ced4a]
9 APXGetHostAPI + 2516289 (in adbeapeengine) [0x1228cecd1]
9 APXGetHostAPI + 83761 (in adbeapeengine) [0x12267cec1]
9 APXGetHostAPI + 2516093 (in adbeapeengine) [0x1228cec0d]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 945
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 APXGetHostAPI + 2516713 (in adbeapeengine) [0x1228cee79]
9 APXGetHostAPI + 2516410 (in adbeapeengine) [0x1228ced4a]
9 APXGetHostAPI + 2516289 (in adbeapeengine) [0x1228cecd1]
9 APXGetHostAPI + 83761 (in adbeapeengine) [0x12267cec1]
9 APXGetHostAPI + 2516093 (in adbeapeengine) [0x1228cec0d]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 94f
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 CAPThread::Entry(CAPThread*) + 140 (in CoreMediaIOServices) [0x7fff815b71c2]
9 MIO::DAL::RunLoop::OwnThread(void*) + 147 (in CoreMediaIOServices) [0x7fff815b55f7]
9 CFRunLoopRunSpecific + 575 (in CoreFoundation) [0x7fff8004edbf]
9 __CFRunLoopRun + 1698 (in CoreFoundation) [0x7fff8004f932]
9 mach_msg_trap + 10 (in libSystem.B.dylib) [0x7fff81b58d7a]
Kernel stack:
9 ipc_mqueue_receive_continue + 0 [0x210d84]
Thread 950
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 APXGetHostAPI + 2516713 (in adbeapeengine) [0x1228cee79]
9 APXGetHostAPI + 2516410 (in adbeapeengine) [0x1228ced4a]
9 APXGetHostAPI + 2516289 (in adbeapeengine) [0x1228cecd1]
9 APXGetHostAPI + 2614859 (in adbeapeengine) [0x1228e6ddb]
9 APXGetHostAPI + 2516032 (in adbeapeengine) [0x1228cebd0]
9 semaphore_timedwait_signal_trap + 10 (in libSystem.B.dylib) [0x7fff81b58dda]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 951
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 APXGetHostAPI + 2516713 (in adbeapeengine) [0x1228cee79]
9 APXGetHostAPI + 2516410 (in adbeapeengine) [0x1228ced4a]
9 APXGetHostAPI + 2516289 (in adbeapeengine) [0x1228cecd1]
8 APXGetHostAPI + 4164403 (in adbeapeengine) [0x122a612c3]
8 APXGetHostAPI + 2516032 (in adbeapeengine) [0x1228cebd0]
8 semaphore_timedwait_signal_trap + 10 (in libSystem.B.dylib) [0x7fff81b58dda]
1 APXGetHostAPI + 4164259 (in adbeapeengine) [0x122a61233]
1 APXGetHostAPI + 2516032 (in adbeapeengine) [0x1228cebd0]
1 semaphore_timedwait_signal_trap + 10 (in libSystem.B.dylib) [0x7fff81b58dda]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 952
User stack:
9 thread_start + 13 (in libSystem.B.dylib) [0x7fff81b91e89]
9 _pthread_start + 331 (in libSystem.B.dylib) [0x7fff81b91fd6]
9 PluginMain + 364210 (in dBrushTool) [0x1271212d2]
9 usleep + 57 (in libSystem.B.dylib) [0x7fff81b93863]
9 __semwait_signal + 10 (in libSystem.B.dylib) [0x7fff81b93a6a]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 953
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 954
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 955
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 956
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 957
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 958
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 959
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
Thread 95a
User stack:
9 semaphore_wait_trap + 10 (in libSystem.B.dylib) [0x7fff81b58db6]
Kernel stack:
9 semaphore_wait_continue + 0 [0x22a88f]
SO to summarise:
Illustrator freezes on launch
Update not applicable so stuck at 16.0.0
No 3rd party plugins
All cache's cleared
Prefs reset
New account still has the issue (not permissions)
No known font issues - Tahoma&verdana etc
Ilustrator parts pulled back from timemachine when it was working fine but problem still there.
What the hell am I missing here?
As an added problem, I cannot use online activation due to our "security" so I am trying to avoid a complete re-install because it was a nightmare to sort last time - we have 6 machines to do - same issue.
Any takers please? The online "chat" help seams a little generic for this issue!!
I really need help
Really!
Really!
Thanks
S
Similar Messages
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My Illustrator CS6 will not launch
I was working with an AI file in Illustrator today. Everything was working fine and I made some edits and placed the file in my inDesign document. I saw another change I wanted to make so I right clicked on the file and selected Edit with Illustrator. I received a Windows pop up box that said, "Adobe Illustrator CS6 has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." The only option was to click the "Close program" button. No other info was given. For the last two hours I have been searching Google, these forums and asking some of my Illustrator friends if they had any ideas.
I can open the program by holding down the shift key and I can even open a file but no features are available (See image) As you can see most of the options in the windows are missing. Even if I open a file, nothing in the Window menu is available and even preferences will not open. I can't even use shortcuts.
Google says you can reset/delete preferences by holding shift - control - at while opening the program. This still doesn't work and the system crashes on the load of ColorHarmony.aip
I have not reinstalled the software because after reading other issues on the net that were very similar to mine, this did not help. I was working with fonts and deleted one because it didn't work at all. I don't remember the name but I know it started with a T. When I went to Windows/Fonts the font only came up as hahahah hahaha instead of characters of the alphabet. So, I deleted it thinking something is up with this font. Maybe I've messed up a required font?
I am running Illustrator CS6 16.0.3 64bit.
I finally found an article that pointed me to three logs. There was nothing with the date and time of my last attempt to open the software in PDApp.log. The file oobelib.log had the following info from my last attempt to open the program:
2015-02-27 00:15:20 [6512] Adobe Silent Activator: ***********Silent Activator Launched = 7.0.1.107,7.1 ************
2015-02-27 00:15:20 [6512] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.360321).
2015-02-27 00:15:20 [6512] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-27 00:15:20 [6512] PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:20 [6512] AXFBLicensing: All function pointers successfully retrieved
2015-02-27 00:15:20 [6512] Activation: ProcessXMLFile : XML File successfully parsed!
2015-02-27 00:15:20 [6512] Activation: LEID=Illustrator-CS6-Win-GM DLEID=DesignWebSuitePremium-CS6-Win-GM ELEID=DesignWebSuitePremium-CS6-Win-GM LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [6512] HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI
2015-02-27 00:15:20 [6512] SLCoreService: Syncing to license store...
2015-02-27 00:15:20 [6512] SLCoreService: Found server mkey.
2015-02-27 00:15:20 [6512] SLCoreService: Loading license references...
2015-02-27 00:15:20 [6512] SLCoreService: Found 4 license file(s)
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [202753869.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-27 00:15:20 [6512] SLCoreService: License store synchronization took 44.3 ms and succeed.
2015-02-27 00:15:20 [6512] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [6512] Activation: SA functionality for post-chrome mode
2015-02-27 00:15:20 [6512] Activation: ExpirySerialNumber : Expiration data found.
2015-02-27 00:15:20 [6512] Activation: ExpirySerialNumber : Serial Number not expired.
2015-02-27 00:15:20 [6512] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.360321).
2015-02-27 00:15:20 [6512] SLCoreService: Service destruction took 0.4 ms and succeed.
2015-02-27 00:15:20 [6512] Adobe Silent Activator: Checking for other cached SA jobs....
2015-02-27 00:15:20 [6512] PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:20 [6512] PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769
2015-02-27 00:15:20 [6512] Adobe Silent Activator: No cached jobs found !
2015-02-27 00:15:20 [6512] Adobe Silent Activator: ***********Silent Activator End*******************
**** NEXT LOG - AMT3.LOG ****
The next next file my resource told me to look at was amt3.log. This file consist of the following info:
2015-02-27 00:15:16 [5484] AMT: START SESSION, library version 6.0.0.75,6.0
2015-02-27 00:15:16 [5484] AMT: Initializing C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\
2015-02-27 00:15:16 [5484] AMT: Adobe License Manager version 3.5 (build 2.0) RELEASE
2015-02-27 00:15:16 [5484] AMT: Virtualization Turned off
2015-02-27 00:15:16 [5484] PCDService: PCD Service in non-threaded mode
2015-02-27 00:15:16 [5484] performance: AMTPreObtainProductLicense took 1.039846 ms
2015-02-27 00:15:16 [5484] AMT: RW check key updated !
2015-02-27 00:15:16 [5484] AMT: App Product Locale [0] = en_US
2015-02-27 00:15:16 [5484] config: Loading configuration for C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\application.xml
2015-02-27 00:15:16 [5484] config: Found payload code {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] PCDService: found driver code {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: config: Host app was installed, using installed license configuration.
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [FLMap] in hive [Illustrator-CS6-Win-GM{|}ALL] from cache : 769
2015-02-27 00:15:16 [5484] config: Setting current license to the driver at startup because no mapping was found.
2015-02-27 00:15:16 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [ALL]
2015-02-27 00:15:16 [5484] config: payload code: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] config: driver payload code: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: driver licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: current licensing code: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] config: current locale code: ALL
2015-02-27 00:15:16 [5484] config: Done loading configuration
2015-02-27 00:15:16 [5484] config: Setting insalled locales
2015-02-27 00:15:16 [5484] config: Changing locale to "en_US" because old locale "" is not in the new list of installed languages
2015-02-27 00:15:16 [5484] AMT: Installed Locale [0] = en_US
2015-02-27 00:15:16 [5484] AMT: Reordered Locale [0] = en_US
2015-02-27 00:15:16 [5484] AMT: config: Finding license info for payload: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] AMT: config: PayloadCode: {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}
2015-02-27 00:15:16 [5484] AMT: config: Driver PayloadCode: {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] AMT: config: Installed LicensingCode: DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:16 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [BridgeTalkCode] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ISO_TAGGING_DISABLED] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULA] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Registration] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Registration] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Growl] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Growl] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULAForPassive] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULAForPassive] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [SuiteFeatureCount] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Application can be serialized (Non Passive App).
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [LicensedLocales] in hive [Illustrator-CS6-Win-GM{|}LicLoc] from cache : 769
2015-02-27 00:15:16 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:16 [5484] config: Enigma Data Found from SLCache
2015-02-27 00:15:16 [5484] PCDService: Failed to read value for key [AMTConfigPath] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] from cache : 769
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Subsequent launch (serial [90148713156021585045]).
2015-02-27 00:15:16 [5484] AMT: Application state initialized. Obtaining Product License.
2015-02-27 00:15:16 [5484] AMT: Obtaining client features from cache.
2015-02-27 00:15:16 [5484] AMT: Obtaining client product info from cache.
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ENABLE_GUEST] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:16 [5484] AMT: Running in PROV_APP
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [EULADelay] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:16 [5484] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:16 [5484] config: Using default media policy RET
2015-02-27 00:15:16 [5484] uiswitch: EULA has already been accepted.
2015-02-27 00:15:16 [5484] AMT: This is a subsequent launch. Deferring services.
2015-02-27 00:15:16 [5484] performance: AMTObtainProductLicense took 24.793335 ms
2015-02-27 00:15:18 [5484] AMT: Pre-Validating Product License.
2015-02-27 00:15:18 [5484] AMT: Services not yet loaded in this session.
2015-02-27 00:15:18 [5484] AMT: Loading services in background to get ready for Validate call.
2015-02-27 00:15:18 [5484] AMT: Spawning background thread to load services.
2015-02-27 00:15:18 [5484] performance: AMTPreValidateProductLicense took 142.779556 ms
2015-02-27 00:15:18 [5484] AMT: Starting work on prevalidate thread.
2015-02-27 00:15:18 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484] AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:18 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:18 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:18 [5484] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:18 [5484] AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:19 [5484] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:19 [5484] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:19 [5484] performance: AMTPlugPlugRequest took 1036.806396 ms
2015-02-27 00:15:19 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484] AMT: RW check key updated !
2015-02-27 00:15:20 [5484] AMT: AMT: PreValidating Product License.
2015-02-27 00:15:20 [5484] AMT: Launch Workflow not yet done in this session.
2015-02-27 00:15:20 [5484] AMT: Starting Background Subsequent Launch Workflow
2015-02-27 00:15:20 [5484] AMT: Starting ALM workflow.
2015-02-27 00:15:20 [5484] AMT: Initializing ALM for serialized activation.
2015-02-27 00:15:20 [5484] ALMService: Initializing as licensed app
2015-02-27 00:15:20 [5484] ALM: _info_: Start ALM 3.5 Release (build 3.5.2.0)
2015-02-27 00:15:20 [5484] SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:15:20 [5484] SLCoreService: Service construction took 0.0 ms and succeed.
2015-02-27 00:15:20 [5484] ALM: _info_: LEID passed DesignWebSuitePremium-CS6-Win-GM is used to configure SLCore = 0
2015-02-27 00:15:20 [5484] ALM: _info_: Host app is Licensable App
2015-02-27 00:15:20 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Get Licensing information
2015-02-27 00:15:20 [5484] AMT: Looking for alternate serial if any.
2015-02-27 00:15:20 [5484] ALM: _info_: Got DOM List from FA_Set
2015-02-27 00:15:20 [5484] AMT: Found Serial = 901487131560215850457198
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID Illustrator-CS6-Win-GM with AMT Path C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
2015-02-27 00:15:20 [5484] ALM: _info_: Found LEID VideoSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] config: Using default media policy RET
2015-02-27 00:15:20 [5484] ALM: _info_: MediaTagPolicy is RET
2015-02-27 00:15:20 [5484] PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] ALM: _info_: Canonical LEID is Illustrator-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] ALM: _info_: Set Running Locale to en_US
2015-02-27 00:15:20 [5484] AMT: Performing ALM silent license verification.
2015-02-27 00:15:20 [5484] ALM: _info_: Validate license at Post-Chrome time, running locale is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: Searching license for locale en_US ...
2015-02-27 00:15:20 [5484] AMT: PlugPlug : AdobeId has been created or SN with no SaaS bit
2015-02-27 00:15:20 [5484] AMT: PlugPlug : Can Go Online returned as true
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484] ALM: _info_: Found existing serialization under LEID DesignWebSuitePremium-CS6-Win-GM, the serial number locale is en_US
2015-02-27 00:15:20 [5484] ALM: _info_: This is the running locale, stop the search
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Getting the AdobeID / Timestamp Map
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for en_US
2015-02-27 00:15:20 [5484] ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is installed
2015-02-27 00:15:20 [5484] AMT: AMTPlugPlug : Preparing response for getProductLicenseInfo
2015-02-27 00:15:20 [5484] performance: AMTPlugPlugRequest took 347.622284 ms
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] PCDService: Failed to read value for key [901487131560215850457198] in hive [RejectedSNDomain_CS5] from cache : 769
2015-02-27 00:15:20 [5484] config: Setting current license to DesignWebSuitePremium-CS6-Win-GM [en_US]
2015-02-27 00:15:20 [5484] SLCoreService: Syncing to license store...
2015-02-27 00:15:20 [5484] SLCoreService: Found server mkey.
2015-02-27 00:15:20 [5484] SLCoreService: Loading license references...
2015-02-27 00:15:20 [5484] SLCoreService: Found 4 license file(s)
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [202753869.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [218912877.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [250161213.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Parsing license file [28738525.lic] succeed.
2015-02-27 00:15:20 [5484] SLCoreService: License store synchronization took 66.2 ms and succeed.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: License Is Valid.
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] PCDService: No value for key [PDApp_WF] in hive [DesignWebSuitePremium-CS6-Win-GM] in cache : 519
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: Performing Disabled Check
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: No value for key [DataColl] in user dictionary.
2015-02-27 00:15:20 [5484] ALM: _info_: No data collection required
2015-02-27 00:15:20 [5484] ALM: _info_: Launching Silent Activator in Emergency Mode...
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Base_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Distiller_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Acrobat_Professional_10.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_Base_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_CameraRaw_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_ColorSettings_5.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Bridge_MiniBridge_2.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature CreativeSuite_DesignWebPremium_6.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Dreamweaver_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Fireworks_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Base_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Flash_Pro_12.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Illustrator_Base_16.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature InDesign_Base_8.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature MediaEncoder_Base_3.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Base_13.0 is enabled.
2015-02-27 00:15:20 [5484] SLCoreService: Feature Photoshop_Premium_13.0 is enabled.
2015-02-27 00:15:20 [5484] PCDService: No value for key [ALM_Info_S1] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache : 519
2015-02-27 00:15:20 [5484] ALM: _info_: Performing Block Check
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _info_: Block Check ByPassed
2015-02-27 00:15:20 [5484] SLCoreService: Query license: type = 3, duration = permanent, remaining = permanent.
2015-02-27 00:15:20 [5484] ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.577 sec)
2015-02-27 00:15:20 [5484] ALM: _info_: ALM_License_SilentValidate return license status: Valid And Activated
2015-02-27 00:15:20 [5484] config: Enigma Data Found from SLCache
2015-02-27 00:15:20 [5484] AMT: License check shows serialized product is already activated.
2015-02-27 00:15:20 [5484] PCDService: No value for key [STORE_URL] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: Failed to get enigma data from hive [901487007673310060752956]: 769
2015-02-27 00:15:20 [5484] PCDService: No value for key [NTL_WO_SN] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] AMT: Running in PROV_APP
2015-02-27 00:15:20 [5484] uiswitch: Key Value WorkFlowType [SilentActivator]
2015-02-27 00:15:20 [5484] uiswitch: Key Value LaunchMode [postchrome]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppName [CS6 Design and Web Premium]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLaunchPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppRunningLEID [Illustrator-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppDriverLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLicensingLEID [DesignWebSuitePremium-CS6-Win-GM]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AdobeCode [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}]
2015-02-27 00:15:20 [5484] uiswitch: Key Value DriverAdobeCode [{402F6F2E-5683-491C-977D-0CA599A07CAF}]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTPath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppDriverAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppLicensingAMTPath [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppTrialSerialNumber [901487007673310060752956]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ShowEULA [false]
2015-02-27 00:15:20 [5484] uiswitch: Key Value BuyURL [http://www.adobe.com/go/buy?]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AdobeIDCreated [true]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTBkGndFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\background.png]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTLogoFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\AMT\LMResources\adobelogo.png]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTLicenseAFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\LicenseFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppAMTConnectionFAQFilePath [C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\OBLRes\en_US\ConnectionFAQ.html]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppRunningLocale [en_US]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppListOfLocales [en_US]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppProcessID []
2015-02-27 00:15:20 [5484] uiswitch: Key Value ProductID [543]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ProductVersion [6.0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value Platform [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppHostAppType [ALM_HostAppType_LicensedProduct]
2015-02-27 00:15:20 [5484] uiswitch: Key Value AppEULAFolderPath []
2015-02-27 00:15:20 [5484] uiswitch: Key Value NoTrial [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value UpgradeCheckRequired [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ExtendedProfileRegURL [http://www.adobe.com/go/adobemembership?productID=543&release=6.0&platform=0&locale=en_US& source=PCSTHX]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ClaimSource [nag_trial]
2015-02-27 00:15:20 [5484] uiswitch: Key Value RefreshWF [0]
2015-02-27 00:15:20 [5484] uiswitch: Key Value TrialGrace [30]
2015-02-27 00:15:20 [5484] uiswitch: Key Value TrialLeft [30]
2015-02-27 00:15:20 [5484] uiswitch: Key Value ApplicationLaunchMode [LaunchMode_UI]
2015-02-27 00:15:20 [5484] uiswitch: SilentActivator
2015-02-27 00:15:20 [5484] uiswitch: Silent Activator
2015-02-27 00:15:20 [5484] uiswitch: Launched
2015-02-27 00:15:20 [5484] ALM: _info_: Entered ALM_NeedANAG
2015-02-27 00:15:20 [5484] PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [901487131560215850457198] in cache : 519
2015-02-27 00:15:20 [5484] ALM: _info_: Exiting ALM_NeedANAG
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] ServiceLoader: looking for library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] ServiceLoader: Found library C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\updaternotifications.dll
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484] ALM: _info_: Deactivation menu is enabled
2015-02-27 00:15:20 [5484] AMT: Completed Launch Workflow successfully.
2015-02-27 00:15:20 [5484] AMT: Calling AUM API to create scheduler entry to be used by updater.
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:15:20 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:15:20 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call
2015-02-27 00:15:20 [5484] AUMService: IsUpdaterEnabled call succeeded
2015-02-27 00:15:20 [5484] AUMService: Get LEID xml call
2015-02-27 00:15:20 [5484] AUMService: Get LEID XML call succeeded
2015-02-27 00:15:20 [5484] AMT: AUM GetLEID called with status =0.
2015-02-27 00:15:20 [5484] AMT: Checking client features against cache.
2015-02-27 00:15:20 [5484] AMT: Feature Illustrator_Base 16.0 is licensed (was licensed).
2015-02-27 00:15:20 [5484] AMT: Feature Bridge_Base 4.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484] AMT: Feature MobileCenter_Base 3.0 is unlicensed (was unlicensed).
2015-02-27 00:15:20 [5484] AMT: Validating client product info against cache.
2015-02-27 00:15:20 [5484] PCDService: No value for key [ExpirationDate] in hive [Illustrator-CS6-Win-GM] in master : 10
2015-02-27 00:15:20 [5484] AMT: Starting Data Collection for SWTag_Init()
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() productCanonicalLEID = Illustrator-CS6-Win-GM;outMappedLEID = DesignWebSuitePremium-CS6-Win-GM, unused = DesignWebSuitePremium-CS6-Win-GM
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() productPayloadCode = {9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582};driverPayloadCode = {402F6F2E-5683-491C-977D-0CA599A07CAF}
2015-02-27 00:15:20 [5484] AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; DesignWebSuitePremium-CS6-Win-GM; en_US
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() License Status = activated
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Tags 901487131560215850457198; 6.0; VOLUME
2015-02-27 00:15:20 [5484] AMT: DoISOTagging() Product Version 6; 0
2015-02-27 00:15:20 [5484] AMT: AMT: Product License PreValidated.
2015-02-27 00:15:20 [5484] AMT: Prevalidate indicates license is good and no UI required.
2015-02-27 00:15:20 [5484] performance: PreValidate thread took 1107.258911 ms
2015-02-27 00:16:39 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master : 10
2015-02-27 00:16:39 [5484] PCDService: No value for key [Updates] in hive [{9D3BB9DA-1F59-4DCF-A0BB-691FA8EA2582}] in master : 10
2015-02-27 00:16:39 [5484] AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
2015-02-27 00:16:39 [5484] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call
2015-02-27 00:16:39 [5484] AUMService: UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd call succeeded
2015-02-27 00:16:39 [5484] AMT: AUM UpdaterNotificationsLaunchAAMNotifierOnQuitIfReqd called with status =0.
2015-02-27 00:16:39 [5484] ALMService: Terminating
2015-02-27 00:16:39 [5484] SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).
2015-02-27 00:16:39 [5484] SLCoreService: Service destruction took 9.4 ms and succeed.
2015-02-27 00:16:39 [5484] ALM: _info_: End ALM
2015-02-27 00:16:39 [5484] performance: AMTReleaseProductLicense took 10.994947 ms
2015-02-27 00:16:39 [5484] AMT: END SESSION.
Obviously this stuff means absolutely nothing to me. I only hope it means something to one of you so you can help me get this figured out.
Thank you in advance.
KimKim I reviewed the account you used to post to this forum and there is no registered software titles under the account. My apologies but this is likely what is leading to the difficulty with the correct contact options being offered to you.
I would recommend contacting our support team at Contact Customer Care. This link should allow you to speak with a member of our support team without having a software titled registered.
Alternately you can register your CS6 software title by following the steps listed in Find your serial number quickly.
Finally if you continue to face difficulties contacting our support team then please verify the contact information located under your account at http://www.adobe.com/ and I can request a member of our support team contact you directly. Once you have made this verification if you can either private message me or update this discussion I will submit the request. -
Illustrator CS6 Crashes at launch OSX 10.7.4
Have a user on OSX 10.7.4 with CS6 Design Std installed. Several other people on his team have the same version, only his machine will not launch Illustrator. The other applications launch fine.
-Deleted preferences from /Users/User/Library/Preferences related to Illustrator
-Deleted Illustrator items from /Users/User/Application Support
-Uninstalled and reinstalled the whole suite, deleting preferences per the suite check box
-Tried launching Illustrator prior to updating and after updating
-Performed a reboot and tried launching CS6 with no other software running
Still will not launch. Any ideas, please? He has CS5.5 and Illustrator launches fine there.
Process: Adobe Illustrator [4760]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 682 (16.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [259]
Date/Time: 2013-05-14 15:35:29.453 -0400
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 737666 sec
Crashes Since Last Report: 13
Per-App Interval Since Last Report: 5 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 0B55FD9F-43AB-4F11-B7B0-2F96F050F3C6
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[4760]: garbage collection is OFF
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff89840ce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff877ea7d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff877dba7a abort + 143
3 libc++abi.dylib 0x00007fff89a777bc abort_message + 214
4 libc++abi.dylib 0x00007fff89a74fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff91c7f1cd _objc_terminate + 114
6 libc++abi.dylib 0x00007fff89a75001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff89a7505c std::terminate() + 16
8 libc++abi.dylib 0x00007fff89a761e9 __cxa_rethrow + 88
9 com.adobe.illustrator 0x000000010083d380 0x100000000 + 8639360
10 com.adobe.illustrator 0x00000001006fe7c4 0x100000000 + 7333828
11 com.adobe.illustrator 0x00000001006ef5cc 0x100000000 + 7271884
12 com.adobe.illustrator 0x00000001001635f8 0x100000000 + 1455608
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff898417e6 kevent + 10
1 libdispatch.dylib 0x00007fff9215f78a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff9215e31a _dispatch_mgr_thread + 54
Thread 2:
0 libsystem_kernel.dylib 0x00007fff89841192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff877ea594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff877ebb85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff89841192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff877ea594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff877ebb85 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff89840bca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff877ec274 _pthread_cond_wait + 840
2 com.apple.CoreServices.CarbonCore 0x00007fff88628a5e TSWaitOnCondition + 106
3 com.apple.CoreServices.CarbonCore 0x00007fff885baea6 TSWaitOnConditionTimedRelative + 127
4 com.apple.CoreServices.CarbonCore 0x00007fff885ffe81 MPWaitOnQueue + 181
5 com.adobe.ACE 0x0000000103cb12c9 0x103c78000 + 234185
6 com.adobe.ACE 0x0000000103cb05da 0x103c78000 + 230874
7 com.apple.CoreServices.CarbonCore 0x00007fff88600ce6 PrivateMPEntryPoint + 58
8 libsystem_c.dylib 0x00007fff877e88bf _pthread_start + 335
9 libsystem_c.dylib 0x00007fff877ebb75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff5fbff8f8 rdx: 0x0000000000000000
rdi: 0x0000000000004903 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff920 rsp: 0x00007fff5fbff8f8
r8: 0x00007fff76ec5fb8 r9: 0x00000000000002d4 r10: 0x00007fff89840d0a r11: 0xffffff80002da8d0
r12: 0x000000010d06d4a0 r13: 0x0000000000000000 r14: 0x00007fff76ec8960 r15: 0x00007fff5fbffa70
rip: 0x00007fff89840ce2 rfl: 0x0000000000000246 cr2: 0x0000000101509020
Logical CPU: 0
Binary Images:
0x100000000 - 0x10186cfe7 +com.adobe.illustrator (682 - 16.0.0) <8F6F07B7-9649-7267-D555-D35E1326F0C0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101aae000 - 0x1026b4ff7 com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x102d39000 - 0x103a7eff7 +libicudata.40.0.dylib (40.0.0 - compatibility 40.0.0) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x103a91000 - 0x103afffef +com.adobe.headlights.LogSessionFramework (??? - 2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x103b53000 - 0x103b57ff7 +com.adobe.AdobeCrashReporter (6.0 - 6.0.20120201) <A6B1F3BD-5DB0-FEE5-708A-B54E5CA80481> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x103b5d000 - 0x103bbaff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.682) <013A7667-AC54-C394-36EC-DE3E058EBBB8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x103be1000 - 0x103c46ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.682) <4D4BAF9C-D816-167D-C653-3E61955725A9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
0x103c74000 - 0x103c74ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.682) <6344CAA3-C943-9DF3-CCCB-AB443149DF6A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x103c78000 - 0x103df1fff +com.adobe.ACE (AdobeACE 2.19.18.19822 - 2.19.18.19822) <01A168B2-A4AA-71B3-D8F1-2F4A367485BB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x103e04000 - 0x10440cfff +com.adobe.AGM (AdobeAGM 4.26.20.19822 - 4.26.20.19822) <4AB2E56F-811A-C769-4F3C-CBE1530C8A56> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1044a8000 - 0x1044eaff7 +com.adobe.ARE (AdobeARE 1.5.02.19822 - 1.5.02.19822) <FB3356DF-DBCD-CE4C-DC16-63540BC96C5C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1044f2000 - 0x1045ecfe7 +com.adobe.AXEDOMCore (AdobeAXEDOMCore 3.7.101.18636 - 3.7.101.18636) <C7652AF2-56D7-8AF8-A207-0BDEDDFF0BEC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x104690000 - 0x1046affff +com.adobe.BIB (AdobeBIB 1.2.02.19822 - 1.2.02.19822) <7EC75BFC-1A1C-8FD3-56BB-D6B6EB5CA9A1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1046b6000 - 0x1046deff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4886F3FC-D31A-6149-1E03-EBA15E262086> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeBibUtils.framework/Versions/A/AdobeBIBUtils
0x1046e5000 - 0x104a46fef +com.adobe.CoolType (AdobeCoolType 5.10.31.19822 - 5.10.31.19822) <14E82AD0-5994-21FA-D963-D3FB2A113349> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104a93000 - 0x104ed9ff7 +com.adobe.MPS (AdobeMPS 5.8.0.19673 - 5.8.0.19673) <E63AFCA8-3E74-1745-8C74-8B0A78073BE5> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104f55000 - 0x106053fef +com.adobe.psl (AdobePSL 13.0.0.19655 - 13.0.0.19655) <8029DA17-402C-301F-02E9-D0EC8DF48BE8> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
0x106213000 - 0x106273ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.3 -c 11 - 66.145661) <B475CD07-1024-560D-5BFE-2A6FCE63925C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x10627d000 - 0x106335fe7 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.4 -f 49 - 66.145661) <9F30F410-B84E-EB85-7F2C-C72BCD50CB77> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
0x106368000 - 0x106412fe7 +libicucnv.40.0.dylib (40.0.0 - compatibility 40.0.0) <768D99C5-46B9-B849-2834-B5BF541856D1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUConverter.framework/Versions/4.0/libicucnv.40.0.dy lib
0x106439000 - 0x106579fe7 +libicui18n.40.0.dylib (40.0.0 - compatibility 40.0.0) <B0341318-FB92-A0CF-2CA5-7FA100624DBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUInternationalization.framework/Versions/4.0/libicu i18n.40.0.dylib
0x1065f8000 - 0x1066fafef +libicuuc.40.0.dylib (40.0.0 - compatibility 40.0.0) <76F12DCE-F356-D48D-4239-FC103706EF76> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/libicuuc.40.0.dylib
0x106742000 - 0x10688fff7 +com.winsoft.wrservices (WRServices 5.0.0 - 5.0.0) <FFA48E0A-A17C-A04F-AE20-6815EB944DEA> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x106903000 - 0x106b4cfe7 +com.adobe.linguistic.LinguisticManager (6.0.0 - 17206) <301AAE8E-BA78-230E-9500-FCCA204B49CB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x106bcf000 - 0x106bd6fef +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) <E678CE59-3C6E-386B-92F1-48B49B1727E0> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSplashKit
0x106be0000 - 0x106c0cfff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Sh aredExpat
0x106c2f000 - 0x106cecfff +com.adobe.AdobeExtendScript (ExtendScript 4.2.12 - 4.2.12.18602) <0957DFA6-0593-CE4B-8638-00F32113B07B> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScr ipt
0x106d36000 - 0x106dfbfff +com.adobe.JP2K (2.0.0 - 2.0.0.18562) <B14B096C-AA23-BA8F-E3AE-8DB102F9D161> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
0x106e48000 - 0x107056fff +com.adobe.owl (AdobeOwl version 4.0.93 - 4.0.93) <CB035C4D-044D-4004-C887-814F944E62ED> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x107098000 - 0x10786bff7 +com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP - 10.0.1.18562) <8DC49EE4-5700-97A1-EBFE-68024AE1980C> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
0x107923000 - 0x107a23ff7 +com.adobe.PDFPort (AdobePDFPort 2.1.0.19734 - 2.1.0.19734) <8C850D5F-FCF1-8620-6DAE-240667C80F9A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
0x107a37000 - 0x107a5cffe +com.adobe.PDFSettings (AdobePDFSettings 1.04.0 - 1.4) <56E7F033-6032-2EC2-250E-43F1EBD123B1> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSetting s
0x107a98000 - 0x107adefe7 +com.adobe.pip (??? - 6.0.0.1654) <3576D8F9-E2F9-6EB8-6684-C2FE6B0A3731> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobePIP.framework/Versions/A/AdobePIP
0x107aeb000 - 0x107b99fef +com.adobe.AdobeScCore (ScCore 4.2.12 - 4.2.12.18602) <9CEE95E5-2FC6-5E58-02A4-138EA6F8D894> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
0x107bd6000 - 0x107c92fef +com.adobe.SVGExport (AdobeSVGExport 6.0 - 6.0) <9C3A0810-22F9-5C20-C5A9-44C552076054> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGExport.framework/Versions/A/AdobeSVGExport
0x107cb4000 - 0x107fcafff +com.adobe.SVGRE (AdobeSVGRE 6.0 - 6.0) <041B948F-2768-2FC9-712A-43AE264510DB> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeSVGRE.framework/Versions/A/AdobeSVGRE
0x108096000 - 0x1080b0ff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x1080b9000 - 0x1080d2fff com.apple.carbonframeworktemplate (1.0 - 1.0) <0EDFCF84-BC82-4466-D878-69327B1722AF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x1080d9000 - 0x1081bdfe7 +com.adobe.amtlib (amtlib 6.0.0.75 - 6.0.0.75) <07A3E1E1-55C3-BA5B-A0B0-60250809ED61> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x1081ce000 - 0x1081d6fef +com.adobe.boost_date_time.framework (6.0.0 - 6.0.0.0) <C4819F09-AB6C-1282-F489-48671509CE71> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
0x1081f0000 - 0x108209ff7 +com.adobe.boost_filesystem.framework (6.0.0 - 6.0.0.0) <CD4FF487-E0AA-0D76-A87D-9252F242C314> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesyste m
0x10822b000 - 0x1082dffef +com.adobe.boost_regex.framework (6.0.0 - 6.0.0.0) <FD24C4C8-AA95-3FB1-6350-639D50D7ACEF> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
0x10836b000 - 0x1083d8fef +com.adobe.boost_serialization.framework (6.0.0 - 6.0.0.0) <4BD779CA-98D8-9DC5-4B79-2E30E102EE31> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_serialization.framework/Versions/A/boost_serial ization
0x1084db000 - 0x1084e8fff +com.adobe.boost_signals.framework (6.0.0 - 6.0.0.0) <B0761444-05C8-F8AC-B3F3-CBA2C83129AC> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
0x1084fd000 - 0x1084ffff7 +com.adobe.boost_system.framework (6.0.0 - 6.0.0.0) <5A598FE6-82A6-D73A-B509-9A2902097AFE> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
0x108506000 - 0x108512fff +com.adobe.boost_threads.framework (6.0.0 - 6.0.0.0) <92B1610F-451D-3684-8882-599DB6B00C23> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
0x108530000 - 0x10897aff7 +com.adobe.dvaadameve.framework (6.0.0 - 6.0.0.0) <3921F600-9022-192D-BC1B-D5D2A3A96CBD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaadameve.framework/Versions/A/dvaadameve
0x108fd5000 - 0x1090c0fe7 +com.adobe.dvaai.framework (6.0.0 - 6.0.0.0) <E9ECB4F4-B4C8-8D8F-1362-255FC8986938> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaai.framework/Versions/A/dvaai
0x10916c000 - 0x109360fff +com.adobe.dvacore.framework (6.0.0 - 6.0.0.0) <E0CC2892-B8B1-7439-494E-0FFB4D07E7F9> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
0x109528000 - 0x109a48fff +com.adobe.dvaui.framework (6.0.0 - 6.0.0.0) <86B829A9-FF1A-DEDA-26F7-D3BA4EF7AF35> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
0x109f56000 - 0x10a023ff7 +com.adobe.dvaworkspace.framework (6.0.0 - 6.0.0.0) <92204BF4-539F-C35E-8F5C-DA4AD4B48568> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
0x10a117000 - 0x10a203ff7 +com.adobe.exo.framework (6.0.0 - 6.0.0.0) <D136ACCA-E1C5-6D39-16DE-411471D06AED> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/exo.framework/Versions/A/exo
0x10a34d000 - 0x10a3cbfff +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5 . 3 . 0 . 0 -i 3 - 66.145433) <5C63613F-6BDE-1C29-D3FD-9D292F9ADB12> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x10a3dc000 - 0x10a408ff7 +libtbb.dylib (??? - ???) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/libtbb.dylib
0x10a421000 - 0x10a42fff3 +libtbbmalloc.dylib (??? - ???) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/libtbbmalloc.dylib
0x10a445000 - 0x10a72eff7 com.apple.security (7.0 - 55148.1) <E9C46204-1336-3D90-BC67-5162FC7079D2> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x10a848000 - 0x10a87bff7 com.apple.GSS (2.2 - 2.0) <971395D0-B9D0-3FDE-B23F-6F9D0A2FB95F> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x10a893000 - 0x10a8fcfff com.apple.coreui (1.2.2 - 165.10) <F427BF39-3E01-3DC6-A63D-BFC50FE6C72E> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x10a93b000 - 0x10a94bff7 com.apple.opengl (1.7.7 - 1.7.7) <0CA11278-746C-353A-923B-BCC0047190C3> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x10a953000 - 0x10a9a5ff7 libGLU.dylib (??? - ???) <E2EF0336-3A5F-3532-AEB0-6CCF04851B72> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10a9b4000 - 0x10a9bafff libGFXShared.dylib (??? - ???) <8A61FA67-EB3C-319D-AE3C-64936FB26BAC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x10a9c0000 - 0x10a9ffff7 libGLImage.dylib (??? - ???) <49BB4404-68F1-3839-A5C9-983405B59F52> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x10aa07000 - 0x10aa09fff libCVMSPluginSupport.dylib (??? - ???) <1C73D331-6F6C-3872-A011-1C41FBF49F2A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dyl ib
0x10aa0e000 - 0x10aa11fff libCoreVMClient.dylib (??? - ???) <934D0D11-C34F-3C06-A352-21BB8FFE9774> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x10aa16000 - 0x10aa43ff7 com.apple.opencl (1.50.69 - 1.50.69) <57939F7D-3626-30E2-883D-8A7CCB3F8763> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10aa4f000 - 0x10aa55fff com.apple.agl (3.2.0 - AGL-3.2.0) <AB0B5D3F-BA2A-3366-830A-EF9258C18276> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
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0x7fff8f1d5000 - 0x7fff8f216fff com.apple.QD (3.40 - ???) <47674D2C-BE88-388E-B1B0-03F08BFFE5FD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x7fff8f217000 - 0x7fff8f226ff7 libxar-nossl.dylib (??? - ???) <A6ABBFB9-E4ED-38AD-BBBB-F9958B9CEFB5> /usr/lib/libxar-nossl.dylib
0x7fff8f310000 - 0x7fff8f310fff com.apple.Carbon (153 - 153) <AF0F9910-E3C3-3922-AA92-A39000655E0F> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff8f311000 - 0x7fff8f31eff7 libbz2.1.0.dylib (1.0.5 - compatibility 1.0.0) <3373D310-3B10-3DD1-B754-B7B138CD448D> /usr/lib/libbz2.1.0.dylib
0x7fff8f31f000 - 0x7fff8f4f3ff7 com.apple.CoreFoundation (6.7.2 - 635.21) <62A3402E-A4E7-391F-AD20-1EF20236CE1B> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8f4f4000 - 0x7fff8f513fff libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
0x7fff8f514000 - 0x7fff8f787fff com.apple.CoreImage (7.98 - 1.0.1) <73485E4E-1407-3913-AB3C-B54986A3E01C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework /Versions/A/CoreImage
0x7fff90994000 - 0x7fff90a07fff libstdc++.6.dylib (52.0.0 - compatibility 7.0.0) <6BDD43E4-A4B1-379E-9ED5-8C713653DFF2> /usr/lib/libstdc++.6.dylib
0x7fff90a4f000 - 0x7fff90a5afff com.apple.CommonAuth (2.2 - 2.0) <77E6F0D0-85B6-30B5-B99C-F57104DD2EBA> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff90a63000 - 0x7fff90a63fff com.apple.Cocoa (6.6 - ???) <7EC4D759-B2A6-3A99-AC75-809FED1500C6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff90b5d000 - 0x7fff90b85fff com.apple.PerformanceAnalysis (1.11 - 11) <8D4C6382-DD92-37A2-BCFC-E89951320848> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
0x7fff9111e000 - 0x7fff9117bff7 com.apple.QuickLookFramework (3.2 - 500.16) <46017A4B-9E2B-329C-A8D9-2C11DE6C1A47> /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook
0x7fff9117e000 - 0x7fff9117efff com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff91493000 - 0x7fff914b9fff com.apple.framework.familycontrols (3.0 - 300) <93828BC1-3D83-3A93-99A5-F0E7951AFC6C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x7fff91c68000 - 0x7fff91d4ce5f libobjc.A.dylib (228.0.0 - compatibility 1.0.0) <871E688B-CF57-3BC7-80D6-F6476DFF109B> /usr/lib/libobjc.A.dylib
0x7fff91e75000 - 0x7fff91ef8fef com.apple.Metadata (10.7.0 - 627.32) <38735923-2EB5-3133-BE36-BDD65A7E47DB> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x7fff9215a000 - 0x7fff9215bfff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff9215c000 - 0x7fff9216afff libdispatch.dylib (187.9.0 - compatibility 1.0.0) <1D5BE322-A9B9-3BCE-8FAC-076FB07CF54A> /usr/lib/system/libdispatch.dylib
0x7fff921ce000 - 0x7fff921d4fff libmacho.dylib (800.0.0 - compatibility 1.0.0) <165514D7-1BFA-38EF-A151-676DCD21FB64> /usr/lib/system/libmacho.dylib
0x7fff92263000 - 0x7fff9226dff7 liblaunch.dylib (392.38.0 - compatibility 1.0.0) <6ECB7F19-B384-32C1-8652-2463C1CF4815> /usr/lib/system/liblaunch.dylib
0x7fff92270000 - 0x7fff92311ff7 com.apple.LaunchServices (480.33 - 480.33) <45EF2044-3396-3910-9B5B-C8F7777D5F56> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x7fff92312000 - 0x7fff92448fff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff92449000 - 0x7fff925b0fff com.apple.CFNetwork (520.4.3 - 520.4.3) <31D7A595-375E-341A-8E97-21E73CC62E4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framewo rk/Versions/A/CFNetwork
0x7fff92905000 - 0x7fff9299fff7 com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x7fff929a0000 - 0x7fff929fcff7 com.apple.HIServices (1.21 - ???) <9645CFA8-63BE-3A0D-A636-56D9827E6C8C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices .framework/Versions/A/HIServices
0x7fff929fd000 - 0x7fff92ac4ff7 com.apple.ColorSync (4.7.4 - 4.7.4) <590AFCDA-F10E-31FE-9B01-DA5FFE74C2BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff92ac5000 - 0x7fff92b78ff7 com.apple.CoreText (220.20.0 - ???) <0E979362-15E4-3955-BF54-B5961361D1CC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f ramework/Versions/A/CoreText
0x7fff92b79000 - 0x7fff92c7bfff libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
0x7fff92c7c000 - 0x7fff92d01ff7 com.apple.Heimdal (2.2 - 2.0) <FF0BD9A4-6FB0-31E3-ABFB-563FBBEC45FC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff92d02000 - 0x7fff92d07fff libGIF.dylib (??? - ???) <8763F67F-A881-30B6-B20E-D395B4D9FD58> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x7fff92d08000 - 0x7fff92d1eff7 com.apple.ImageCapture (7.0.1 - 7.0.1) <BF4EC1CC-C998-3529-A69F-765774C66A6F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff92d49000 - 0x7fff92d5ffff libGL.dylib (??? - ???) <6A473BF9-4D35-34C6-9F8B-86B68091A9AF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff92d60000 - 0x7fff92d67fff libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <0AB51EE2-E914-358C-AC19-47BC024BDAE7> /usr/lib/system/libcopyfile.dylib
0x7fff93186000 - 0x7fff9318afff libdyld.dylib (195.6.0 - compatibility 1.0.0) <FFC59565-64BD-3B37-90A4-E2C3A422CFC1> /usr/lib/system/libdyld.dylib
0x7fff93197000 - 0x7fff9327bfff com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff9327c000 - 0x7fff93371fff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff93424000 - 0x7fff9344dfff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libJPEG.dylib
0x7fff9344e000 - 0x7fff93490ff7 libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <BB770C22-8C57-365A-8716-4A3C36AE7BFB> /usr/lib/system/libcommonCrypto.dylib
0x7fff93491000 - 0x7fff934a8fff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff936f8000 - 0x7fff93725fe7 libSystem.B.dylib (159.1.0 - compatibility 1.0.0) <7BEBB139-50BB-3112-947A-F4AA168F991C> /usr/lib/libSystem.B.dylib
0x7fff93726000 - 0x7fff9374ffff com.apple.CoreVideo (1.7 - 70.3) <9A9D4058-9935-3B0A-B1A6-27EB78D02249> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff93750000 - 0x7fff93774fff com.apple.RemoteViewServices (1.4 - 44.1) <EA3837DF-A3A3-37FF-AE11-D50048D5F21A> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
0x7fff93775000 - 0x7fff9380bff7 libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff9380c000 - 0x7fff9380efff libquarantine.dylib (36.6.0 - compatibility 1.0.0) <0EBF714B-4B69-3E1F-9A7D-6BBC2AACB310> /usr/lib/system/libquarantine.dylib
0x7fff9380f000 - 0x7fff93916fe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
0x7fff93dac000 - 0x7fff93debfff com.apple.AE (527.7 - 527.7) <B82F7ABC-AC8B-3507-B029-969DD5CA813D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
0x7fff93e54000 - 0x7fff93e54fff com.apple.Accelerate (1.7 - Accelerate 1.7) <82DDF6F5-FBC3-323D-B71D-CF7ABC5CF568> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 806
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=285.1M resident=169.5M(59%) swapped_out_or_unallocated=115.6M(41%)
Writable regions: Total=63.7M written=5868K(9%) resident=9780K(15%) swapped_out=0K(0%) unallocated=54.1M(85%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 128K
CoreServices 3192K
MALLOC 44.4M
MALLOC guard page 32K
Memory tag=242 12K
Memory tag=243 4K
STACK GUARD 56.0M
Stack 13.1M
VM_ALLOCATE 988K
__CI_BITMAP 80K
__DATA 19.9M
__IMAGE 528K
__LINKEDIT 76.5M
__TEXT 208.6M
__UNICODE 544K
mapped file 16.3M
shared memory 312K
=========== =======
TOTAL 440.5M
Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.69f3
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620Nothing to see here, unfortunately. The app doesn't even make a sneeze and crashes right away at the mere attempt of being initialized. All memory offsets are zeroed and the system is killing the thread at the first resource request. This usually points to systemic issues like an update missing or the boot ROM requiring an update to properly deal with certain processor routines.
Mylenium -
Illustrator cs6 won't launch on a new MacBook Pro
I have the DVD to load the Adobe CS6 onto a MacBook Pro. Illustrator won't launch. All the other CS6 applications open fine. I updated everything through Adobe and Illustrator still doesn't launch. I also updated the Java to the latest version (7). This is what comes up after the launch of Illustrator fails.
Process:
Adobe Illustrator [10365]
Path:
/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:
com.adobe.illustrator
Version:
691 (16.0.4)
Code Type:
X86-64 (Native)
Parent Process: launchd [150]
Responsible:
Adobe Illustrator [10365]
User ID:
502
Date/Time:
2014-02-16 12:48:04.729 -0800
OS Version:
Mac OS X 10.9.1 (13B3116)
Report Version: 11
Anonymous UUID: A807EB09-3877-1DBF-F561-CE2F99CD7C1A
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: $$$/dvacore/filesupport/DirCreate=The directory '@0' could not be created. Please check the parent directory protection or permission rights.
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff8cf1f866 __pthread_kill + 10
1 libsystem_pthread.dylib
0x00007fff87ef035c pthread_kill + 92
2 libsystem_c.dylib
0x00007fff87593bba abort + 125
3 libc++abi.dylib
0x00007fff8a7c5141 abort_message + 257
4 libc++abi.dylib
0x00007fff8a7eaaa4 default_terminate_handler() + 240
5 libobjc.A.dylib
0x00007fff8794a322 _objc_terminate() + 124
6 libc++abi.dylib
0x00007fff8a7e83e1 std::__terminate(void (*)()) + 8
7 libc++abi.dylib
0x00007fff8a7e808b __cxa_rethrow + 109
8 com.adobe.illustrator
0x0000000100848b70 0x100000000 + 8686448
9 com.adobe.illustrator
0x0000000100704284 0x100000000 + 7357060
10 com.adobe.illustrator
0x00000001006f4cfc 0x100000000 + 7294204
11 com.adobe.illustrator
0x0000000100163528 0x100000000 + 1455400
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff8cf20662 kevent64 + 10
1 libdispatch.dylib
0x00007fff8721743d _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff87217152 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff8cf1fe6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff87ef0f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff87ef3fb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff8cf1f716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff87ef1c3b _pthread_cond_wait + 727
2 com.apple.CoreServices.CarbonCore
0x00007fff811a6a50 TSWaitOnCondition + 108
3 com.apple.CoreServices.CarbonCore
0x00007fff811a6c4f TSWaitOnConditionTimedRelative + 172
4 com.apple.CoreServices.CarbonCore
0x00007fff8117738d MPWaitOnQueue + 192
5 com.adobe.ACE
0x0000000102a2e2c9 0x1029f5000 + 234185
6 com.adobe.ACE
0x0000000102a2d5da 0x1029f5000 + 230874
7 com.apple.CoreServices.CarbonCore
0x00007fff8117790b PrivateMPEntryPoint + 58
8 libsystem_pthread.dylib
0x00007fff87eef899 _pthread_body + 138
9 libsystem_pthread.dylib
0x00007fff87eef72a _pthread_start + 137
10 libsystem_pthread.dylib
0x00007fff87ef3fc9 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7225a310 rcx: 0x00007fff5fbff518 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff540 rsp: 0x00007fff5fbff518
r8: 0x0000000000000000 r9: 0x00007fff875bb900 r10: 0x0000000008000000 r11: 0x0000000000000206
r12: 0x00007fff5fbff6a0 r13: 0x0000000000000000 r14: 0x0000000000000006 r15: 0x00007fff5fbff580
rip: 0x00007fff8cf1f866 rfl: 0x0000000000000206 cr2: 0x0000000108027f50
Logical CPU:
0
Error Code:
0x02000148
Trap Number:
133
Binary Images:
0x100000000 -
0x101876fef +com.adobe.illustrator (691 - 16.0.4) <69AF39E9-A928-8769-94DE-AC579EB0FD84> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x101ab9000 -
0x1027feff7 +libicudata.40.0.dylib (40) <6211D655-ECF8-7378-CF68-3B07300D5A29> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/ICUData.framework/Versions/4.0/libicudata.40.0.dylib
0x102811000 -
0x10287ffef +com.adobe.headlights.LogSessionFramework (2.1.2.1652) <25E6F475-1522-419C-2169-547FCF2FD97F> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
0x1028d3000 -
0x1028d5fff +com.adobe.AdobeCrashReporter (7.0 - 7.0.1) <B68D0D42-8DEB-3F22-BD17-981AC060E9D7> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRep orter
0x1028da000 -
0x102937ff7 +com.adobe.aiport (aiport version 16.0.0 - 16.0.0.690) <577BD19B-B362-35B4-6020-2F038DEA5877> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/aiport
0x10295e000 -
0x1029c3ff7 +com.adobe.filterport (filterport version 16.0.0 - 16.0.0.690) <0298BED7-3107-5330-292B-D7BAA1326B8E> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/FilterPort.framework/Versions/A/filterport
0x1029f1000 -
0x1029f1ff7 +com.adobe.SPBasic (SPBasic version 16.0.0 - 16.0.0.690) <5DB43D6A-1CA5-CD74-C2B9-5B02AAC809FD> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x1029f5000 -
0x102b6efff +com.adobe.ACE (AdobeACE 2.19.18.20990 - 2.19.18.20990) <48C7C467-93A7-F609-1083-D0DD3C0B8988> /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x102b81000 -
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0x7fff8c052ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
0x7fff8c05a000 -
0x7fff8c05dffc com.apple.IOSurface (91 - 91) <812F4D48-6FD4-3DCB-8691-B077EBF981D7> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff8c097000 -
0x7fff8c0a5fff com.apple.opengl (9.3.1 - 9.3.1) <EEE2EBC1-866C-3947-9D03-B8339E948D77> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8c0a6000 -
0x7fff8c0a7ff7 libsystem_blocks.dylib (63) <FB856CD1-2AEA-3907-8E9B-1E54B6827F82> /usr/lib/system/libsystem_blocks.dylib
0x7fff8c17a000 -
0x7fff8c18cff7 com.apple.MultitouchSupport.framework (245.13 - 245.13) <D5E7416D-45AB-3690-86C6-CC4B5FCEA2D2> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x7fff8c18d000 -
0x7fff8c197ff7 com.apple.CrashReporterSupport (10.9 - 538) <E4DA588F-C75A-39F6-9D2B-7B79F0245D39> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporter Support
0x7fff8c198000 -
0x7fff8c350ff3 libicucore.A.dylib (511.27) <003B6C21-CBD1-3486-9A1D-030ADF5FA061> /usr/lib/libicucore.A.dylib
0x7fff8c502000 -
0x7fff8c75aff1 com.apple.security (7.0 - 55471) <233831C5-C457-3AD5-AFE7-E3E2DE6929C9> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7ffFor the benefit of others, We found out the reason for this crash was due to permission issue of the user on the machine. Temporary solution was to run Illustrator with sudo permissions on the terminal
e.g.
$ sudo /Applications/Adobe\ Illustrator\ CS6/Adobe\ Illustrator.app/Contents/MacOS/Adobe\ Illustrator
Sanjay. -
Illustrator CS6 Freezes/Hangs on SaveAs
When I open a dwg file in illustrator or another AI file that I've exported from Rhino & try to 'Save As' in Illustrator, the application freezes and I have to kill it via task manager.
This problem started mysteriously about a week ago. I've spent countless hours troubleshooting & also tried a fresh install, but no dice. Please help!
INFO:
I'm running Windows 7 64-bit & an NVIDIA Quadro 4000 graphics card.
I pulled the following info from Event Viewer (let me know if I need to be providing other information & where I can get it):
The program Illustrator.exe version 16.0.3.691 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 13e0
Start Time: 01d0602838a2d856
Termination Time: 31
Application Path: C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
Report Id: f22793f4-cc1c-11e4-9da2-3085a999af16
System
Provider
[ Name]
Application Hang
EventID
1002
[ Qualifiers]
0
Level
2
Task
101
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2015-03-16T20:42:32.000000000Z
EventRecordID
87069
Channel
Application
Computer
Joansie-PC
Security
EventData
Illustrator.exe
16.0.3.691
13e0
01d0602838a2d856
31
C:\Program Files\Adobe\Adobe Illustrator CS6 (64 Bit)\Support Files\Contents\Windows\Illustrator.exe
f22793f4-cc1c-11e4-9da2-3085a999af16
55006E006B006E006F0077006E0000000000
Binary data:
In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000
In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..Hi guys,
Ok - fingers crossed, but the problem seems to be solved.
It was very strange bc when I opened up AI from scratch, drew a bunch of random shapes & tried to Save As, it worked fine. However, when I opened any file where the vectors did not originate from AI & tried to Save As, AI froze -- the AI save dialogue would not pop up after I input the file name and selected file destination (in the explorer save window).
In another forum entry (Re: Illiustrator CS6 crashes when creating New File) someone suggested changing the default printer, so I tried that & oddly enough it worked! Some of the printers my computer is hooked up to are networked & some aren't - I just switched my default to a non-networked printer.
If someone from Adobe could please explain what Saving a new file has to do with computer printer defaults, it would be really great to understand & might shed light on other similar issues.. thanks!! -
Illustrator CS6 Freezing (Mac)
Hey guys, Im wondering if any one has been experiencing these issues or if I am alone on this.
Illustrator CS6 has been consistantly freezing on me (pinwheeling) causing me to force quit. I first notice it happening when I left it open and unattended for half and hour or more. I uninstalled and reinstalled after removing prefs etc. It kept happening for various reasons esp when trying to copy and paste items. Now it happens when ever it feels like it.
I am running Mac OSX Lion 10.7.4 on an iMac i7.
Any help is greatly appreciated.Use Font Expoler, it works perfectly. I totally gave up on Suitecase, a piece of crap.
I was a long time users, more than 10 years.
Just get a demo first for free and see how it works.
Never freeze since swithched. And my MacPro is much faster now.
I like Suitcase interface, but I could not stand freezing so many times.
which will damage your system files with so many freezing problem.
Don't wait Adobe's fix, that's some kind of bugs in Suitecase. -
Illustrator CS6 Freezing when opening existing files. Need Help ASAP.
Hello There,
I have the most current version on Illustrator CS6. When opening files, any file, it freezing and I have to force quit the application. I have deleted the pref file with some luck, it will only work for a short time. I have held shift+cmd+opt and this too will work 1 in 10 time. I've uninstalled illustrator multiple times. no progress. I need a fix not a band-aid. I am on a mac running OS X 10.8.3. Is this a known issue? I have a co-working having the same issues.
Any suggestions??
AaronHi Owen,
tried
Can you please let me know which plug-in it was that you deleted?
I have removing every one that I have and nothing has worked thus far.
I deleted Vector Scribe Studio, FontExplorererX and that is all I had... still nothing.
What did you remove and/or update?
Thank you muchly. -
Illustrator cs6 won't launch or uninstall
hi, i used the illustrator cs5 trial & when it ran out - i bought cs6 & downloaded it from the adobe web. I tried to run the program & the pc wouldn't run/launch the program. it says the softeware is 64bit - could i have made a mistake?
i thought perhaps I should uninstall & maybe clean up my pc first after having had cs5, but cs6 won't uninstall - nothing happens at all when i click on it to uninstall or run.
i've got photoshop & dreamweaver which run just fine on my system.
Any ideas?
was thinking maybe my system hasn't the right requirements?
intel core i7-2600 3.4ghzFor the benefit of others, We found out the reason for this crash was due to permission issue of the user on the machine. Temporary solution was to run Illustrator with sudo permissions on the terminal
e.g.
$ sudo /Applications/Adobe\ Illustrator\ CS6/Adobe\ Illustrator.app/Contents/MacOS/Adobe\ Illustrator
Sanjay. -
Photoshop CS6 Freezes on launch - Windows 7 64bit
Photoshop CS6 Freezes when I lauch.
I'm in the process of recovering from a computer failure and am loading all my apps onto a new Windows 7 machine.
So far all apps but photoshop work properly
When the CS6 window appears and I attempt to do any operation, the program does not respond to the mouse and appears to be frozen. I cannot close the program normally.
Am I missing a critical file??
Any suggestions would be appreciated.
Thanks
BillI just loaded the 32 bit version and now both 32bit and 64bit versions work.
Sorry to bother you all.
Bill -
Indesign cs6 freezes on launch on osx 10.7.3
Using the trial version of cs6. Indesign simply stopped working today and nothing I do can make it work again. I've repaired disc permissions (nothing was wrong) deleted preferences, even uninstalled and reinstalled. No matter what, it just gives me a single, all gray window and beach ball forever until I force quit. It worked fine yesterday and I haven't changed anything about my os, installed any new programs, etc.
I'm using a 2009 MacBook pro 2.8ghz with 8gb of ram running lion 10.7.3.
I called tech support and they very helpfully explained that they offer no support for trial versions and suggested I buy it on faith that they would help me after I bought a broken product. Needless to say I declined.
Of course i have lots of projects that are now cs6 only and I can't get at them.LOL, my internet was down when I posted this (from my phone) and when it came back indesign suddenly started working again.
So if your internet ever goes down and you try to launch indesign, turn your wifi off or it will just not work as long as you are connected to a network with no internet.
Great job adobe. -
My Illustrator CC freezes on launch... Help?!
Below is a screenshot of Illustrator CC right after I launch. No other program is affected, and my Creative Cloud is functioning fine.
Elena Kate,
In addition to what Mary said, you may need to use the full three step way (otherwise strange things may linger):
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html -
Illustrator CS6 freezing with more than one document
I have always had multiple files open at a time when using illustrator but all day today the program has been freezing everytime i open more than one document. I am able to use the program now if i only have one file open but it freezes as soon as i open the second file. I have restarted my computer twice and i have closed every other program on my computer and none of that helped. I have a macbook pro and i save all of my illustrator files on an external hard drive. As any one else experienced this?
Thanks for the helpHave you added any Illustrator plug ins or software recently, or enabled new fonts? Try working with some other doumcnets if you have not, to help narrow down if this is a global problem affecting all documents.
Create a new user account and log in as that
Run applications /utilities/disk utility and fix permissions
Is there a common image used in these doucments, may be corrupt and sometimes opening and resaving a .psd for example -
Illustrator CS6 crashes at launch
Hi
Yesterday I bought a brand new MacBook Pro and I have done everything correct.
I downloaded all applications from creative cloud, but Illustrator does not work. It crashes at launch!
I have tried several times to reinstall, but it does not help - same problem.
What do I do?
BRGDSFind the exact crash info and provide system information:
Working with your Operating System’s Tools
Mylenium -
Illustrator CS6 freezing (for up to an hour) when saving
I've been having this issue with seemingly random documents... It tends to occur when a document is even slightly complex. (By that I just mean it could have lots of text or vectored images. Nothing more complex than that. Even when the text is entirely outlined.)
Not all documents are like this. Most save just fine. Sometimes Illustrator freezes for a few moments, but yesterday one file took an hour to save. The first time I tried I waited 30 minutes but then force quit the application because I had to move on, but I lost all my work. I had to redo everything again, so the second time I just waited it out.
I tried trashing preferences like someone suggested on another thread here, but that accomplished nothing except me having to completely redo my preferences even though I put them back.
Any other suggestions?
This is what I'm running on:
Note: This could be unrelated but at this point I don't know - the server I connect to for work is very slow right now, and we've been having connectivity problems. I work from my desktop but then copy everything back once I'm done. Could this be affecting my computer?Your server does play a very big part in this. Even if you are saving to your computer, and the server is connected, that can kill Illustrator. For us every 2 months or so, our server needs a reboot. We can tell be cause we get a spinning beach ball for everything, and once you hear other people complaining you know something is wrong. I dismount the server so I can work, and then log back on after the reboot.
So far you only mentioned saving is slow. Do a save as and turn off PDF compatible(on the second window), that will make you file much smaller, and you do not need that unless you are placing into InDesign.
Other things can cause this such as a bad font, font database or full hard drive. Have your peers had any similar problems? Update Illustrator to 16.04 if you have not and run disk utility to fix permissions. -
Why is Fireworks CS6 freezing at launch?
I have Adobe Master Suite CS6 for Windows 7 on a 64x Dell PC. In Fireworks, I made a selection at a check box directing the software to find textures on my server (I dont remember the window name). Since then, I have not been able to open up Fireworks. When I go to select the icon to open my fireworks software, it gets locked on the splash screen at the "Initializing Textures" stage. It stays on for about 10 minutes then disappears never opening the software.
HELP!!!! I have already tried uninstalling & reinstalling (Fireworks Only) yet to no avail, I still dont have the use of Fireworks anymore. Any clues how I can resolve the problem?Trash the prefs in your user directory (C:Users\You\AppData\Roaming\Adobe and so on).
Mylenium
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