Illustrator CS6 has suddenly stopped responding. I can open it but get the revolving icon when I try to use any tools etc. Help
Illustrator CS6 has suddenly stopped responding. I can open it but get the revolving icon when I try to use any tools etc. Newsgroup User
Moving this discussion to the Illustrator forum.
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i want to be able to use the app asap - all i need to do is extract some pages from a document. the thing just keeps quitting. i installed it last night, have uninstalled it and reinstalled, and still no joy. i have also installed the reader version on my mac laptop, and the same happens there. why release so unstable a program? but that i suppose is conjecture.
how can i make this program stable is the most relevant questions.
i am running Mac OS X 10.10.2 on an iMac (21.5-inch, Late 2009). I have 8gb ram. I have the CC license, all other adobe products work well on this machine. acrobat always has too...This latest crash occurred while Acrobat was attempting to OCR a page. This never caused crashes with the most recent, previous versions of Acrobat. What did you people do to mess things up ??
Process:
AdobeAcrobat [1671]
Path:
/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:
com.adobe.Acrobat.Pro
Version:
15.007.20033 (15.007.20033)
Code Type:
X86-64 (Native)
Parent Process: launchd [193]
Responsible:
AdobeAcrobat [1671]
User ID:
501
Date/Time:
2015-04-22 15:46:59.504 -0700
OS Version:
Mac OS X 10.9.5 (13F1077)
Report Version: 11
Anonymous UUID: F5F85303-155B-5670-645B-C1D90CAE2818
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.Acrobat.framework
0x0000000108303c9f 0x10742b000 + 15568031
1 com.adobe.Acrobat.framework
0x0000000108373f6b 0x10742b000 + 16027499
2 com.adobe.Acrobat.framework
0x00000001083741e5 0x10742b000 + 16028133
3 com.adobe.Acrobat.framework
0x00000001082c5a31 0x10742b000 + 15313457
4 com.adobe.AcrobatPlugin.TouchUp 0x000000011c8a4cc9 0x11c6d0000 + 1920201
5 com.adobe.AcrobatPlugin.TouchUp 0x000000011c929f47 0x11c6d0000 + 2465607
6 com.adobe.AcrobatPlugin.TouchUp 0x000000011c6f94ea 0x11c6d0000 + 169194
7 com.adobe.Acrobat.framework
0x000000010746345a 0x10742b000 + 230490
8 com.adobe.Acrobat.framework
0x000000010812e3be 0x10742b000 + 13644734
9 com.adobe.Acrobat.framework
0x0000000108115290 0x10742b000 + 13542032
10 com.adobe.Acrobat.framework
0x0000000108512168 0x10742b000 + 17723752
11 com.adobe.Acrobat.framework
0x0000000108512462 0x10742b000 + 17724514
12 com.adobe.Acrobat.framework
0x00000001075aceab 0x10742b000 + 1580715
13 com.apple.Foundation
0x00007fff870c52d7 __NSFireDelayedPerform + 333
14 com.apple.CoreFoundation
0x00007fff8979a3e4 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
15 com.apple.CoreFoundation
0x00007fff89799f1f __CFRunLoopDoTimer + 1151
16 com.apple.CoreFoundation
0x00007fff8980b5aa __CFRunLoopDoTimers + 298
17 com.apple.CoreFoundation
0x00007fff897556a5 __CFRunLoopRun + 1525
18 com.apple.CoreFoundation
0x00007fff89754e75 CFRunLoopRunSpecific + 309
19 com.apple.HIToolbox
0x00007fff85cc6a0d RunCurrentEventLoopInMode + 226
20 com.apple.HIToolbox
0x00007fff85cc6685 ReceiveNextEventCommon + 173
21 com.apple.HIToolbox
0x00007fff85cc65bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
22 com.apple.AppKit
0x00007fff87c0c24e _DPSNextEvent + 1434
23 com.apple.AppKit
0x00007fff87c0b89b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
24 com.apple.AppKit
0x00007fff87bff99c -[NSApplication run] + 553
25 com.adobe.Acrobat.framework
0x000000010743335b 0x10742b000 + 33627
26 com.adobe.Acrobat.framework
0x0000000107431c40 RunAcrobat + 236
27 com.adobe.Acrobat.Pro
0x0000000107422cb2 main + 86
28 com.adobe.Acrobat.Pro
0x0000000107422c54 start + 52
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff894d7662 kevent64 + 10
1 libdispatch.dylib
0x00007fff90b82421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff90b82136 _dispatch_mgr_thread + 52
Thread 2:: Dispatch queue: NSOperationQueue 0x60800003be60
0 libsystem_kernel.dylib
0x00007fff894d6a3a __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff84d7adc0 nanosleep + 200
2 com.apple.Foundation
0x00007fff870f1c8d +[NSThread sleepForTimeInterval:] + 156
3 com.adobe.Acrobat.framework
0x000000010835747b 0x10742b000 + 15910011
4 com.apple.Foundation
0x00007fff87068ec1 -[__NSOperationInternal _start:] + 631
5 com.apple.Foundation
0x00007fff87068b6b __NSOQSchedule_f + 64
6 libdispatch.dylib
0x00007fff90b8028d _dispatch_client_callout + 8
7 libdispatch.dylib
0x00007fff90b847e3 _dispatch_async_redirect_invoke + 154
8 libdispatch.dylib
0x00007fff90b8028d _dispatch_client_callout + 8
9 libdispatch.dylib
0x00007fff90b82082 _dispatch_root_queue_drain + 326
10 libdispatch.dylib
0x00007fff90b83177 _dispatch_worker_thread2 + 40
11 libsystem_pthread.dylib
0x00007fff896dfef8 _pthread_wqthread + 314
12 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff894d6716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff896e0c3b _pthread_cond_wait + 727
2 com.adobe.AGM
0x0000000109d802e2 AGMMessageQueueImpl::Pull() + 68
3 com.adobe.AGM
0x0000000109d8021d AGMWorkQueueTask::operator()() + 73
4 com.adobe.AGM
0x000000010a1166c3 boost::(anonymous namespace)::thread_proxy(void*) + 136
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff894d6716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff896e0c3b _pthread_cond_wait + 727
2 com.adobe.AGM
0x0000000109d802e2 AGMMessageQueueImpl::Pull() + 68
3 com.adobe.AGM
0x0000000109d8021d AGMWorkQueueTask::operator()() + 73
4 com.adobe.AGM
0x000000010a1166c3 boost::(anonymous namespace)::thread_proxy(void*) + 136
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff894d6716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff896e0c3b _pthread_cond_wait + 727
2 com.adobe.AGM
0x0000000109d802e2 AGMMessageQueueImpl::Pull() + 68
3 com.adobe.AGM
0x0000000109d8021d AGMWorkQueueTask::operator()() + 73
4 com.adobe.AGM
0x000000010a1166c3 boost::(anonymous namespace)::thread_proxy(void*) + 136
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff894d6716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff896e0c3b _pthread_cond_wait + 727
2 com.adobe.Acrobat.framework
0x0000000108ba4189 0x10742b000 + 24613257
3 com.adobe.Acrobat.framework
0x0000000108ba3100 0x10742b000 + 24609024
4 com.adobe.Acrobat.framework
0x0000000108ba1257 0x10742b000 + 24601175
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 11:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 12:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 19:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 20:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 21:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 22:
0 libsystem_kernel.dylib
0x00007fff894d2a56 semaphore_wait_trap + 10
1 com.adobe.Acrobat.framework
0x0000000108b029f5 0x10742b000 + 23951861
2 com.adobe.Acrobat.framework
0x0000000108b037b8 0x10742b000 + 23955384
3 com.adobe.Acrobat.framework
0x0000000108b03aa5 0x10742b000 + 23956133
4 com.adobe.Acrobat.framework
0x0000000108b03552 0x10742b000 + 23954770
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 23:
0 libsystem_kernel.dylib
0x00007fff894d6716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff896e0c3b _pthread_cond_wait + 727
2 com.adobe.Acrobat.framework
0x0000000108ba4189 0x10742b000 + 24613257
3 com.adobe.Acrobat.framework
0x0000000108ba3100 0x10742b000 + 24609024
4 com.adobe.Acrobat.framework
0x0000000108ba1257 0x10742b000 + 24601175
5 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 24:
0 libsystem_kernel.dylib
0x00007fff894d2a1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff894d1d18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff89755f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff89755539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff89754e75 CFRunLoopRunSpecific + 309
5 com.apple.AppKit
0x00007fff87dac05e _NSEventThread + 144
6 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
7 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
8 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 25:
0 libsystem_kernel.dylib
0x00007fff894d6716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff896e0c3b _pthread_cond_wait + 727
2 com.adobe.Acrobat.framework
0x000000010789902f 0x10742b000 + 4644911
3 com.adobe.Acrobat.framework
0x0000000107889db1 0x10742b000 + 4582833
4 com.adobe.Acrobat.framework
0x00000001083e08bf 0x10742b000 + 16472255
5 com.adobe.Acrobat.framework
0x0000000107885753 0x10742b000 + 4564819
6 com.adobe.Acrobat.framework
0x0000000107893804 0x10742b000 + 4622340
7 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 26:
0 libsystem_kernel.dylib
0x00007fff894d764a kevent + 10
1 com.adobe.Acrobat.framework
0x0000000108badaab 0x10742b000 + 24652459
2 com.adobe.Acrobat.framework
0x0000000108afd2bd 0x10742b000 + 23929533
3 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
4 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
5 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 27:
0 libsystem_kernel.dylib
0x00007fff894d2a1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff894d1d18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff89755f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff89755539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff89754e75 CFRunLoopRunSpecific + 309
5 com.adobe.AcrobatPlugin.EFS
0x000000010fd7541b 0x10fd5b000 + 107547
6 com.apple.Foundation
0x00007fff870c7d8b __NSThread__main__ + 1318
7 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 28:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff894d2a1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff894d1d18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff89755f15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff89755539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff89754e75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation
0x00007fff870c7f87 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation
0x00007fff870c7d8b __NSThread__main__ + 1318
7 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 29:: com.apple.CFSocket.private
0 libsystem_kernel.dylib
0x00007fff894d69aa __select + 10
1 com.apple.CoreFoundation
0x00007fff897a1a03 __CFSocketManager + 867
2 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
3 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
4 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 30:
0 libsystem_kernel.dylib
0x00007fff894d79f2 read + 10
1 com.adobe.Acrobat.framework
0x0000000107888133 0x10742b000 + 4575539
2 com.adobe.Acrobat.framework
0x0000000107886604 0x10742b000 + 4568580
3 com.adobe.Acrobat.framework
0x00000001078901ac 0x10742b000 + 4608428
4 com.adobe.Acrobat.framework
0x0000000107885753 0x10742b000 + 4564819
5 com.adobe.Acrobat.framework
0x0000000107893804 0x10742b000 + 4622340
6 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
7 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
8 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 31:
0 libsystem_kernel.dylib
0x00007fff894d69aa __select + 10
1 com.adobe.AcrobatPlugin.Comments 0x00000001125de008 0x11227e000 + 3538952
2 com.adobe.AcrobatPlugin.Comments 0x00000001125de425 0x11227e000 + 3540005
3 com.adobe.AcrobatPlugin.Comments 0x00000001125de75b 0x11227e000 + 3540827
4 com.adobe.AcrobatPlugin.Comments 0x000000011256ef13 0x11227e000 + 3084051
5 com.adobe.AcrobatPlugin.Comments 0x000000011276bc0f 0x11227e000 + 5168143
6 libsystem_pthread.dylib
0x00007fff896de899 _pthread_body + 138
7 libsystem_pthread.dylib
0x00007fff896de72a _pthread_start + 137
8 libsystem_pthread.dylib
0x00007fff896e2fc9 thread_start + 13
Thread 32:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 33:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 34:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 35:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 36:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 37:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 38:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 39:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 40:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 41:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 42:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 43:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 44:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 45:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 46:
0 libsystem_kernel.dylib
0x00007fff894d6e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff896dff08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff896e2fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x454e4f422d49532f rbx: 0x0000618000248310 rcx: 0x0000000000000000 rdx: 0x0000000109b7dfe0
rdi: 0x00007fe9ea6602f0 rsi: 0x0000000000000000 rbp: 0x00007fff587dbbb0 rsp: 0x00007fff587dbb90
r8: 0x0000000000000040 r9: 0x00007fff587dbb00 r10: 0x0000050300000000 r11: 0x0000000000000000
r12: 0x00007fff74331420 r13: 0x0000000109b7ad58 r14: 0x00006000002544c0 r15: 0x00007fff74331420
rip: 0x0000000108303c9f rfl: 0x0000000000010246 cr2: 0x0000000108373ff4
Logical CPU:
0
Error Code:
0x00000000
Trap Number:
13
Binary Images:
0x107421000 -
0x107423fff +com.adobe.Acrobat.Pro (15.007.20033 - 15.007.20033) <FD883658-7F81-3781-BF5A-E7160ECDEA5E> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
0x10742b000 -
0x1098d5ff7 +com.adobe.Acrobat.framework (15.007.20033 - 15.007.20033) <22778E59-6EA4-3260-96A9-1641284117D2> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x109c0e000 -
0x109d5bff7 +com.adobe.ACE (AdobeACE 2.20.02.34252 - 2.20.02.34252) <DF2FA57B-FF8B-3AB3-8202-A48B685F3AF9> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x109d73000 -
0x10a36ffff +com.adobe.AGM (AdobeAGM 4.30.57.1 - 4.30.57.1) <717F95AB-749A-3578-9109-42CC1DC7DF89> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x10a858000 -
0x10a877fff +com.adobe.BIB (AdobeBIB 1.2.03.34252 - 1.2.03.34252) <AC4C9DD4-7FFA-3ABC-AF3D-5BB1201EC482> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x10a87f000 -
0x10aba4ff7 +com.adobe.CoolType (AdobeCoolType 5.14.04.34252 - 5.14.04.34252) <6E348DF6-055E-3008-8B75-3D9A6EB0C16E> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x10ac65000 -
0x10ac66ff0 ATSHI.dylib (363.5) <4FB22D13-D340-3F94-B0DD-F40899399E61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
0x10ac72000 -
0x10ac72ffb +cl_kernels (???) <B41E7EFD-29FD-4CBA-829C-CDE716EF03A9> cl_kernels
0x10c499000 -
0x10c4c0ff7 +com.adobe.AcrobatPlugin.Updater (15.007.20033 - 15.007.20033) <8C9191EB-FD53-3D1D-B351-5903B6584CC1> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/Updater.acroplugin/Contents/MacOS/Updater
0x10c4ca000 -
0x10c4ccfff +AcrobatUpdateHelperLib.dylib (1) <A1B780FD-80BE-3A94-BB16-2C771662B2B5> /Library/Application Support/Adobe/*/AcrobatUpdateHelperLib.dylib
0x10e03e000 -
0x10e065ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <4F41AFEC-269C-36D3-8160-93FD31B67206> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x10e34b000 -
0x10e36fff7 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.33931 - 3.9.0.33931) <FC64B09E-8B23-3E05-B03A-5CB9BFB60586> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8Shared Expat
0x10e5d5000 -
0x10e64dfff +com.adobe.AcroSQLite (AcroSQLite - 1.0.0) <231E5716-70E9-3ECF-8F9D-C802F14DE920> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
0x10e658000 -
0x10e6fbff7 ColorSyncDeprecated.dylib (426) <1EBD0729-A174-3EA5-B226-DE63C2E89D14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x10fd5b000 -
0x10fd85fff +com.adobe.AcrobatPlugin.EFS (15.007.20033 - 15.007.20033) <A0971EEF-0C45-37F3-859B-16E4846C7125> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/EFS.acroplugin/Contents/MacOS/EFS
0x10fdc8000 -
0x10fec9fff +com.adobe.amtlib (9.0.0.2 - 9.0.0.2) <3F115300-9436-3FC8-96E3-0CAFC726F02C> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/amtlib.framework/amtlib
0x10ff78000 -
0x110ef9ff7 +com.adobe.AcrobatPlugin.AcroForm (15.007.20033 - 15.007.20033) <66032FC6-B61E-3E99-A8BB-E502B9F6CE76> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/AcroForm.acroplugin/Contents/MacOS/AcroForm
0x1113eb000 -
0x111584ff7 +com.adobe.AcrobatPlugin.DigSig (15.007.20033 - 15.007.20033) <7EA0A86E-F214-3E24-ABB3-448EEF35E673> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/DigSig.acroplugin/Contents/MacOS/DigSig
0x1115a3000 -
0x1120c4ff7 +com.adobe.AcrobatPlugin.PPKLite (15.007.20033 - 15.007.20033) <E88ADCE1-119A-3D02-ACB6-EFEA0FF9E2F2> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/PPKLite.acroplugin/Contents/MacOS/PPKLite
0x11227e000 -
0x112a6fff7 +com.adobe.AcrobatPlugin.Comments (15.007.20033 - 15.007.20033) <D44862C6-B06C-35E7-80CF-D8CC6F38BD10> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/Comments.acroplugin/Contents/MacOS/Comments
0x112be9000 -
0x112bf8fff libSimplifiedChineseConverter.dylib (61) <F5827491-A4E3-3471-A540-8D1FE241FD99> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x112f2c000 -
0x112f3efff libTraditionalChineseConverter.dylib (61) <A182514D-426F-3D5F-BA69-4C4A4680ECB8> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x112f5e000 -
0x113011ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.6 -c 15 - 81.157285) <C07C646A-64B4-383F-A3F0-6E39FE41347D> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x1134e6000 -
0x113547ff7 +com.adobe.AcrobatPlugin.Reflow (15.007.20033 - 15.007.20033) <CCDCA4B4-A163-30FD-B8D7-7163B374154A> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/Reflow.acroplugin/Contents/MacOS/Reflow
0x113aef000 -
0x113b66ff7 com.apple.xquery (1.3.1 - 30) <2F2DC0D6-456F-33A0-8537-E0C651F6817C> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
0x114508000 -
0x114524fff libJapaneseConverter.dylib (61) <94EF6A2F-F596-3638-A3DC-CF03567D9427> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0x114586000 -
0x1145a7ff7 libKoreanConverter.dylib (61) <22EEBBDB-A2F2-3985-B9C7-53BFE2B02D08> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0x114802000 -
0x11483ffff +com.adobe.AcrobatPlugin.PaperCapture (15.007.20033 - 15.007.20033) <739013D4-6018-385A-B615-777BE5822BA3> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/PaperCapture.acroplugin/Contents/MacOS/PaperCapture
0x114ade000 -
0x114b8bff7 +com.adobe.AcrobatPlugin.PDDom (15.007.20033 - 15.007.20033) <533D722C-0787-391C-9556-4928E52183A9> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/PDDom.acroplugin/Contents/MacOS/PDDom
0x1151b0000 -
0x115296fef unorm8_bgra.dylib (2.3.58) <280D6FDD-8CA5-36EC-9EA1-D7DC09598E20> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/unorm8_bgra .dylib
0x1159f1000 -
0x115b00ff7 +IMSLib.dylib (9.0.1.5 - 9.0.1.5) <AC77A2DA-B4AC-3F26-95C6-E649631A0A99> /Applications/Utilities/Adobe Application Manager/*/IMSLib.dylib
0x115b1b000 -
0x115b85ff7 +com.adobe.AcrobatPlugin.Spelling (15.007.20033 - 15.007.20033) <72D24790-DEB5-36A2-8959-662FA0A81A56> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/Spelling.acroplugin/Contents/MacOS/Spelling
0x115f2b000 -
0x11613bfff +com.adobe.AcrobatPlugin.EScript (15.007.20033 - 15.007.20033) <ED781A57-96C4-335D-AEE4-F4DB1CE95640> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/EScript.acroplugin/Contents/MacOS/EScript
0x1161d5000 -
0x116f1afff +com.adobe.ICUData (4.0 - 3.61) <B9864D01-126E-3C56-B04C-993F9890F6AD> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/4.0/ICUData
0x116f2e000 -
0x117031ff7 +com.adobe.ICUUnicode (4.0 - 3.61) <CE487901-E84A-3E54-95AB-91F2EAF57F6A> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/4.0/ICUUnicode
0x11707c000 -
0x1170f8ff7 +com.adobe.linguistic.LinguisticManager (9.0.0 - 21429) <4D65F948-FC77-3DCB-8370-995E98502B48> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x11757e000 -
0x11761cff7 +com.irislink.mac.drsasian (1.2 - 0.8) <096B7E58-92EF-85A6-C041-A1F3FF8F8FBA> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/PaperCapture.acroplugin/Contents/Frameworks/OCRLibrary.frame work/Versions/A/Frameworks/iDRS15.framework/Resources/drsasian.framework/drsasian
0x117d4b000 -
0x117f7efff +com.adobe.adobehunspellplugin2 (1.0) <33570601-55DC-39F9-BE6B-A438BB5C5236> /Library/Application Support/Adobe/*/AdobeHunspellPlugin.bundle/Contents/MacOS/AdobeHunspellPlugin
0x118bb4000 -
0x118ca2fff +com.irislink.mac.irislex (1.0 - 0.15) <95E5528B-5B7A-3A8C-93AC-7A2B54C42108> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/PaperCapture.acroplugin/Contents/Frameworks/OCRLibrary.frame work/Versions/A/Frameworks/iDRS15.framework/Resources/irislex.framework/irislex
0x11c6d0000 -
0x11cdd4ff7 +com.adobe.AcrobatPlugin.TouchUp (15.007.20033 - 15.007.20033) <D17380F1-A82E-3100-8525-94D6CA58C7A7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/TouchUp.acroplugin/Contents/MacOS/TouchUp -
My Photoshop CC and also my CS6 has suddenly stopped working. I'm using Windows 7 - 64 bit.
My Photoshop CC and also my CS6 has suddenly stopped working. I'm using Windows 7 - 64 bit. I need help, does anyone know what to do?
We can't know. You have not told us what exactly the problem is. If there are any warnings, you need to provide them along with other info like the crash logs. If not you have to explain the situation in more detail. Just saying that it doesn't work anymore is not particularly useful.
Mylenium -
I receive Adobe updates on a regular basis without any problems. The other day, my Adobe Photoshop Elements 7.0 (Editor) function has suddenly stopped working. Windows cannot seem to solve the problem. I can open all the other function buttons without any problems just not the most important one which is the Editor Function. Has anyone experienced this situation and knows what to do?
Did you tried uninstalling and then installing it again?
Ankush -
My iPad3 has suddenly stopped working, it won't charge up and the screen is blank I have tried to reboot the device by holding the top and home buttons but I don't even get the Apple logo. any advice?
Plug it into the charger/wall socket and let it charge for at least an hour. It just might start charging. If you have already tried charging it for a fair amount of time and it didn't work, try restoring the device with iTunes.
iOS: Not responding or does not turn on - Apple Support -
My iPhone5 network connection has been terrible for the past week and a half. My phone is no more than a year old so I don't see why it would be a problem with the phone. When I try to use the internet or look for apps or anything like that, anything that uses data really, it takes FOREVER if it even loads! Most of the time it won't even load. My network changes from LTE(which doesn't work well) to 3G(which works even less) and then to 1x(which basically doesn't work at all). This happens dozens of times a day. It's getting quite irritating. I've tried turning my phone off and letting it sit for a while and that does nothing. I'd really prefer NOT to restore my phone. What is the deal??!
Are you broadcasting your SSID? Sometimes this can cause a problem connecting. Is this Cisco router running any turbo modes or special preparatory protocols.
There are no know issues with Wi-Fi connectivity except on first connection; and the chance of 2 devices having the exact same issue is very unlikely. This sounds like something to do with your wireless router.
Have you tried to connect to another Wi-Fi hotspot elsewhere?
Do you have any 2.4 GHz wireless phones or security system that could interfere with connection? -
Starting in 2015 I get the following error when I try to import my photos. "The following files were not imported because they could not be read" -DSC8416.NEF I've been importing the same type of photos with no errors then 2015 came along and now I can no longer import.
The error message is misleading, the problem is that you need WRITE privileges added to the destination directory tree.
Assuming you are using the "date" structure that LR defaults to, find the directory that contains the 2014 folder (the one that works) and add WRITE rights to the parent of "2014".
While you are there, if you want, add "2015" folder to beside "2014" and add READ and WRITE rights to that new directory. -
New computer win 8.1 pro, installed my creative Suite 4 Design premium but it shuts down when I try to use any of the programs and gives me an error code 147:20. How can I fix this? Is this a conflict with win 8.1 pro?
You need to adjust your security stuff/ permissions and possibly use compatibility modes. It means that your licensing service is being blocked/ shut down.
Mylenium -
i want to install lightroom previously installed on a macbook on a new macbook. I get an error message when I try to use the same serial number. How can I install lightroom on my new mac?
Oliver,
Are you getting activation errors? As Ned stated , it is easier to troubleshoot if we have the specific type of error and error detail that you are getting.
Here is some help on activation if this is the issue:
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Pattie -
Recently when I try to play a video on Firefox I get the same message that I need to download the latest version of Adobe Flash Player. At least 5 times I have downloaded Adobe Flash Player 11 Active X and Adobe Flash Player Plugin 64 bit. Problem is that even though I have the latest version I still get the same message when I try to watch videos on Firefox. The frustrating thing is I can watch videos on Internet Explorer and Google Chrome as well as on Safari. How does that make sense?
Today, I upgraded to Firefox 10.0.2 (x86eng-us) hoping that would enable me to watch video on Firefox but it made no difference either. I would rather use Firefox as my default browser but if I can't get help so I can view video on it I will be forced to use another browser.Hi arpriltime,
Have you looked at our [https://support.mozilla.org/en-US/kb/firefox-crashes-or-flash-plugin-crashes Flash plugin troubleshooting section]? There is a lot of useful information in there that should help you get to the bottom of your issue.
Hopefully this helps! -
after trying to restore from time capsule, I get the following message when I try to access the folder "data": "The folder “Data” can’t be opened because you don’t have permission to see its contents." Any ideas?
Are you restoring from a TM backup??
Check the methods Pondini outlines to do restore.
Q14-17
http://pondini.org/TM/FAQ.html -
IOS error messagge - I keep getting the following message when I try to update my iPad2 - unable to install update, an error occurred installing IOS 8.1.2. How can I fix this?
Which way are you trying to update? WiFi or iTunes? In either case, I would try restarting/rebooting all devices and then try again.
IF you are using iTunes, eject your iPad, quit iTunes, reboot your computer and reset your iPad by holding down on the sleep and home buttons until the Apple logo appears on the screen. After the iPad starts up, connect to iTunes and try again. You may also want to disable your firewall and antivirus software when you try to update using iTunes. Sometimes those will interfere with the download.
If you are using WiFi, reset the iPad as described above and try again.
If WiFi updating will not work, try using iTunes, if iTunes will not work, try using WiFi. -
I just bought an iPad air and tried to purchase books in ibooks. After download and trying to open book I get the message "cannot open "storm front" it is formatted incorrectly, or is not a format that ibooks can open. I get the same message on my iPhone. What is up? Please help.
send problem to Apple.
http://www.apple.com/feedback/ipad.html
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
Cheers, Tom -
I signed in as my dad's ID, and now, I'm signed in as my own ID. The problem is, when I try to verify any update, it asks for my dad's ID password instead of mine. How can I fix this? I've already tried to sign in and sign out, but it doesn't work...
You need to delete and redownload those applications. His Apple ID is stored inside them.
(115505) -
hey, im really sick of this, how can i open folders but in the same windows, when i open a folder which is inside of another one, it just open me a new window, its so annoying, could anyone tell me what to do? im using mac os 10.7.2
Finder > Preferences > General > Always open folders in a new window: uncheck
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