Illustrator CS6 help thinks it's not connected to the internet

This problem just cropped up for me today after using illustrator online and offline for the last year. The app suddenly thinks it's not connected to the internet when we are. I get the error message: "To access online help or to download help contents, you need to be connected to the internet." I haven't been able to find any fixes. Has anyone had this problem and found a solution. Thank you.

Let's start with some troubleshooting an arrow down this issue.
OS X Mountain Lion: Create a new user account
http://support.apple.com/kb/PH11468
Mac OS X 10.6: Creating a new user account
http://support.apple.com/kb/PH6651
Can you access any of them through a test account?

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This could be the connection you use, may be is your internet connection could block this sites...
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I keep trying to update to 1.2, but every time i try, it says i'm not connected to the internet. Itunes Store works fine, and I have a cable modem. I've tried turning off my firewall, re-installing.
These are the results of the itunes network diagnostic tool:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
INTELR AWRDACPI
iTunes 7.0.0.70
Current user is an administrator.
Network Adapter Information
Adapter Name: {FCB4ABD9-199C-4B2B-8A4F-64E1C82A4BB4}
Description: Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 192.168.2.45
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Tue Sep 19 23:42:41 2006
Lease Expires: Mon Jan 18 18:14:07 2038
DNS Servers: 192.168.2.1
Network Connection Information
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Online: No
Using Modem: Yes
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SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
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Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Any help would be great.
THanks,
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Hi, I have found this answer in a post and it has just worked for me.
Here is the solution:
1) Open Internet Explorer.
2) Go to Tools->Internet Options.
3) Go the the Connections tab.
4) Click on Lan Settings.
5) Check the box that says "Automatically detect settings."
6) Apply/OK out and close IE.
7) Go back to iTunes and try it again. You may have to restart the program.

Help! Time Capsule not connected to the Internet

Hi everyone!
I have this problem, and hope someone can help me.
In my house I have this network
Modem/Router Netgear DGN2200 connected via ethernet to Airport Express.
Airport Express is set to create a wireless network, bridge mode.
In the house I also have a Time Capsule set to extend the wireless network, bridge mode.
Time Capsule is connected via ethernet to my TV decoder to have extra services through the Internet.
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Matteo

Did you try a simple reboot of the network devices.. turn off all the network stuff..
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"Not connected to the Internet" - YES I AM!

Hi, I'm not as angry as those capital letters would imply. This isn't a critical issue, just annoying.
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Adobe Captivate 6.01 > Help ... Program seizes up for a minute or so while it desperately tries to connect, then ... nothing. No error message. No help.
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Any ideas?

I do understand you are behind a proxy. Normally when you need to activate there are some addresses you need to have access to. You did state it's working for you for most part of the activation. But please check with IT to see if they can test to see if unblocking this is helping for stability ff so: you can not use the software in your 'protected' enviorment. Best thing is to test or you will never know whats causing the issue.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
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https://na1mbls.licenses.adobe.com
https://ims-na1.adobelogin.com
https://adobeid-na1.services.adobe.com
https://na1r.services.adobe.com

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Mac OS X 10.7.4
Date: Tue, 12 Jun 2012 17:24:30 -0600
From: [email protected]
To: [email protected]
Subject: CS6 Design and Web Premium: can't open DW as it tells me I'm not connected to the internet
    Re: CS6 Design and Web Premium: can't open DW as it tells me I'm not connected to the internet
    created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Which operating system are you using?
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4487524#4487524
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Please help me to find my iPad and iPhone 5C. I lost all of them last night. I set up icloud for my devices but i can't find them because they were not connect to the Internet. Please guide me other ways to find my "best friends".

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Hey there thaovy309,
Welcome to Apple Support Communities.
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If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support
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"itunes could not contact the ipod software update server because you are not connected to the internet" Help?

Hello all, new to the forums.
I've been recieving the error message "itunes could not contact the ipod software update server because you are not connected to the internet". This problem didn't occur at all for the past 2 years of using itunes.
I've already scanned through numerous websites and forums for help, but none of them worked.
This set of instructions resulted in no change to any of the problems, though iTunes lists that as the supposed solution.
# Open Internet Options from control panel.
# Click the Connections tab.
# Click the LAN Settings button.
# Select the Automatically detect settings checkbox.
Others include installing IE7, which that didn't work either.
Can anyone help?

Here it is:
Microsoft Windows 7 x64 Ultimate Edition (Build 7600)
LENOVO 2537FC4
iTunes 10.3.1.55
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 003DB3100363E3C0
Current user is not an administrator.
The current local date and time is 2011-06-16 17:03:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA NVS 3100M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.3.1.55 (x64) is currently running.
iTunesHelper 10.3.1.55 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {505BB17D-FA14-4FA0-9D77-F7998FEBB435}
Description:          Intel(R) Centrino(R) Advanced-N 6200 AGN
IP Address:          192.168.0.3
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          Yes
DHCP Server:          192.168.0.1
Lease Obtained:          Thu Jun 16 16:54:56 2011
Lease Expires:          Fri Jun 17 16:54:56 2011
DNS Servers:          192.168.0.1
                    68.94.156.1
Adapter Name:          {610821DE-0532-4C65-839B-B74B65859FBA}
Description:          Intel(R) 82577LM Gigabit Network Connection
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 16:00:00 1969
Lease Expires:          Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:          {10983C8A-FCDA-4B2F-8A89-E1596BA6B7BA}
Description:          Bluetooth Device (Personal Area Network)
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Wed Dec 31 16:00:00 1969
Lease Expires:          Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection:          Broadband Connection
Connected:          No
Online:                    No
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
SSL 3.0 Support:          Enabled
TLS 1.0 Support:          Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
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